Key Account Manager

Location: Warsaw, Poland; Limassol, Cyprus; Ta' Xbiex, Malta; Barcelona, Spain Join COLIBRIX ONE – Innovating the Future of Payments At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include: Global card processing Digital wallet infrastructure Cross-border merchant accounts Alternative payment methods (APMs) Corporate accounts for legal entities We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech. At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you. About the Role As a Key Account Manager at Colibrix One , you’ll play a vital role in building strong, lasting relationships with merchants, collaborating across departments, and driving innovation through a deep understanding of client needs. This is a client-facing, strategic position ideal for someone who thrives in a fast-paced fintech environment and is passionate about delivering exceptional service. Key Responsibilities: Manage client onboarding, including gathering and conducting an initial review of documents To advise our customers regarding products and services To establish sustainable customer relations To maintain and update the client database Act as a single point of contact for the merchant and facilitate dialogue between them and the different departments in finance, compliance, and operations Anticipate client needs, and the challenges they face, and work with the internal team to develop action plans for addressing issues and ideas that drive innovation and best practices Your Profile: Passion for providing the best client experience Excellent communication skills, the ability to persuade and voice your opinion Dedicated, motivated, and confident personality is driven by personal achievements and accomplishments Previous experience in client-oriented role in the B2B sector Strategic and analytical thinking Ability to prioritize own workload and work with minimum supervision To be able to challenge established norms and proactively seek improvements and better solutions What You Need to Succeed in This Role: 1+ years’ experience preferably within a regulated entity in a similar role in a banking, payments Higher education: Business management, Economy, or other would be an advantage Experience working in a fast-paced environment Excellent written communication skills and ability to convey complex information in a clear, understandable way for the audience Fluency in English (proficiency in additional languages is considered an asset) What We Offer: Opportunity to shape the future of fintech solutions within a growing company A collaborative and supportive team environment English / Spanish classes Opportunity to receive reimbursement for work-related training/courses Salary Range: * This position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.