Patient Care Coordinator- Remote

Responsibilities: — Process calls systematically and organized following Care Connection Center scripts, policies, and procedures. — Promptly answer and screen incoming calls with appropriate escalation. — Ensure timely and accurate VX documentation on all tasks per Telecare documentation standards. — Facilitate communication among Telecare team members, field staff, HME, referral sources, vendors, physicians, facility staff, patients, and families. — Handle concerns independently within scope and seek guidance from Telecare Nurse or Team Leader as needed. — Take ownership and resolve customer service issues with first call resolution whenever possible. — Escalate issues immediately as needed. — Comply with all departmental standards, policies, procedures, training, workforce management, disaster planning, task prioritization, attendance, adherence, and quality. — Participate in education of new hires as needed. Requirements: — Two or more years of related experience in medical terminology and/or call center environment. — Ability to achieve goals in a fast-paced, dynamic environment. — Exercise judgment and discretion to maintain strong relationships with internal and external callers. — Superior verbal and written communication skills to provide concierge-level service. — Working knowledge of computers, internet, automated systems, various software packages; typing speed preferred 50 WPM. — Experience collaborating with functional leaders to drive action plans. — Highly organized with ability to manage multiple responsibilities and assignments simultaneously. — Tactful communication with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions. — Ability to work weekends and holidays as necessary. — Bilingual in English/Spanish is a plus. Education: — Completion of high school or equivalent required. — Medical or business office education or training preferred. Benefits: — Competitive compensation. — Health, dental, vision, life, and disability insurance. — Pre-tax healthcare and dependent care flexible spending accounts. — Life insurance. — 401(k) plan with investment options and company match. — Cancer and/or critical illness benefit. — Tuition reimbursement. — Paid time off. — Employee assistance program. — Legal insurance. — Roadside assistance. — Affinity program. Additional: — Shift differentials for evening, overnight, and morning shifts. — Positions offer opportunity to work day or night shifts, weekdays or weekends. Location: — Remote position. Apply URL: https://weworkremotely.com/remote-jobs/vitas-healthcare-patient-care-coordinator-remote