US Remote Patient Care Advocate (Customer Service)

Responsibilities: — Assist patients with enrolling in the Prescription Payment Plan, ensuring all necessary personal and insurance information is provided and verifying eligibility. — Help patients confirm that their prescribed medications are covered under the program and manage the approval process for eligible medications. — Reduce patients' out-of-pocket costs by applying program benefits, managing copayments, coinsurance, and assisting with additional copay assistance when applicable. — Coordinate with participating pharmacies to ensure correct application of benefits during prescription filling, ensuring patients pay the reduced amount. — Support patients by ensuring continued receipt of medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility. — Guide patients through annual renewals and inform them about updates to the program or medication formulary. Requirements: — High school diploma or GED required. — Experience in healthcare, insurance, or customer service required; experience with prescription assistance programs is a plus. — Strong attention to detail and ability to navigate complex processes. — Excellent communication skills for working with patients, healthcare providers, and pharmacies. — Genuine passion for helping others and making a positive impact on healthcare access. — Ability to work efficiently and collaboratively within a team environment. — For remote work success: dedicated quiet workspace with door, ergonomic desk and chair, reliable high-speed internet (minimum 10 Mbps downstream, 5 Mbps upstream), tech-savvy, self-motivated, strong verbal and written communication skills, adaptability. Benefits: — Hourly pay of $16.50. — Company-provided equipment. — Full health insurance package including medical, dental, and vision coverage. — $25/month per line cell phone benefits. — Generous referral program with $50 per paycheck per referral. — Paid comprehensive training. — Opportunities for career advancement and professional development. — Work-from-home convenience. — Inclusive equal opportunity employer culture.