IT Operations Specialist

X-FLOW is a mobile game development company established in 2018. We gained recognition after the release of Happy Color , the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world. We’re looking for an IT Operations Specialist to own our corporate SaaS ecosystem: keeping it reliable, secure, and cost-efficient. You’ll work closely with Engineering, QA, Support, BI, Legal, and Finance. What You’ll Do: Administer and automate our tools: Manage Jira and Confluence: spaces, workflows, permission and notification schemes, custom fields, and Jira Automation. Administer Zendesk for Support: triggers, routing rules, macros, and integrations with internal backend services and APIs. Manage repositories and CI/CD (GitLab, Bitbucket, etc.): access keys, permissions, forks, and integrations with task trackers. Integrate and configure other corporate software. Own access and security: Run automated onboarding and offboarding, and audit inactive accounts. Apply least-privilege principles when assigning roles. Generate, track, and rotate tokens, API keys, and service accounts. Administer infrastructure security tools and contribute to the IT Security Policy, Incident Management Plan, and IT Risk Plan. Explain security rules to employees in plain language and run initial onboarding on corporate services. Govern AI tools: Support the rollout of AI assistants (Cursor, Claude Code, Codex, MCP, and plugins) across company workflows. Monitor token usage and quotas, and define rules that prevent leaks of data and proprietary code. Manage vendors, platforms, and costs: Manage developer accounts in App Store Connect, Google Play Console, and Amazon App Store, including verifications and policy violations. Handle SaaS payments: compliance checks, invoices, and subscriptions. Maintain the approved software registry and allocate costs to projects with Accounting. Negotiate with vendors on pricing and license plans, carefully reviewing contracts, offers, and license agreements. What We’re Looking For: 2–3+ years as an IT Operations Specialist, Corporate Systems Administrator, SysOps, or similar. Hands-on experience with centralized SaaS administration, IAM, and workflow automation. Deep knowledge of Jira and Confluence; experience with Zendesk and its API integrations. Confident repository and CI/CD administration (GitLab, Bitbucket, or similar). Experience building onboarding/offboarding processes and managing secrets securely. Experience administering infrastructure security tools and basic knowledge of InfoSec standards. Understanding of AI assistants and MCP in development workflows. Experience with app store developer accounts and with financial and tax procedures for SaaS payments. Strong troubleshooting skills and the ability to stay focused under pressure. Systems thinking and attention to detail, especially with legal documents. Experience collaborating with cross-functional teams. English: Upper-Intermediate (B2) or higher. Nice to Have: Experience with SSO / identity providers (Okta, Google Workspace, Azure AD). Scripting skills (Python, Bash) for automation. Experience with MDM or device management. Experience with FinOps or SaaS spend-management tools. What We Offer: Competitive salary and benefits package. Opportunity to work with a talented and passionate team in a creative and dynamic environment. Flexible working hours and remote/office work options. Career growth and professional development opportunities. A fun and inclusive company culture that celebrates diversity and creativity. Join us and let’s create great content together! When you apply for this role, we process your personal data in accordance with our Candidate Privacy Notice ( https://xflowgames.com/candidate-privacy-notice ).