Head/Director of CRM

Responsibilities: - Develop and implement CRM strategies that align with the company's goals, focusing on customer acquisition, retention, and satisfaction. - Analyze customer data to identify trends, patterns, and opportunities to improve customer interactions and business outcomes. - Collaborate with sales, marketing, customer service, and other teams to ensure CRM strategies are aligned and provide a consistent customer experience. - Build and lead a CRM team. - Monitor key CRM performance indicators such as customer acquisition cost, lifetime value, and retention rates, and report progress to stakeholders. Requirements: - Minimum 2 years experience as a Head or Director of CRM and at least 5 years in CRM within the iGaming industry. - Experience working with Tier 1 GEOs and B2C products. - Strong ability to develop and execute CRM strategies aligned with business objectives. - Excellent communication, collaboration, and leadership skills. - Ability to manage multiple projects in a fast-paced environment. - Fluent English (verbal and written); additional languages are a plus. Benefits: - Official employment. - Relocation support to Cyprus provided by the company. - 24 working days of paid annual leave. - 6 days of paid sick leave. - Medical insurance. - Office amenities including coffee zone with fruit and snacks. - Corporate lunch provided. - Access to gym and sports classes.