Head of Client Onboarding

Location: Europe Workplace: remote Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews, and is ranked among the Top-3 best professional service firms in the world 2024 by Clutch. Trusted by industry leaders, including General Electric, Nvidia, UC Berkeley, Zendesk, Cloudflare, and over 1,000 other businesses in the USA — from startups to Fortune 500, empowering companies across 50+ industries with a results-oriented full-funnel outreach, boasting a staggering average of $10 return on every $1 spent with Belkins. We foster long-term partnerships to unlock the full potential of B2B clients, allowing them to scale steadily regardless of market shifts. What you'll own Every new client from kickoff to month 3. That covers onboarding, launch, first results and a clean handoff. A team of Account Strategists and SDRs. You'll assign accounts, coach the team, and hire or replace people quickly when someone isn't delivering. The campaigns themselves. When a campaign isn't booking meetings, you open it, find the cause (list, copy, targeting or SDR) and fix it yourself . The hard conversations. You'll join escalation calls with US clients, reset expectations and step in on at-risk accounts. The numbers. These include trial-to-long-term conversion, appointments against plan, time to first appointment and onboarding time. The function itself. Intake is new. Once you've seen it in action, we expect you to tell us what doesn't work and rebuild it. What success looks like Month 1: You learn the clients and processes alongside our Head of Delivery, take over pod operations and join live onboardings. Month 3: You fully own the pod and its metrics, and you've made your first team decisions. Month 6: You run Intake on your own and have launched improvements to onboarding, handoff or hiring. You'll fit if you Started hands-on (SDR/BDR, AE, CSM or AM) and went on to lead that function. You've done the work and you've managed it. Know at least one outbound channel from the inside: cold email, calling or LinkedIn. Have managed a client-facing team, including hiring and letting people go. Speak advanced English (C1) and stay confident on difficult calls with US clients. Move fast. You get going in days, not weeks, and make people decisions without dragging them out. Bonus points Experience in an outbound or lead-gen agency, SDR outsourcing, or another client-services business of 50–200 people Experience with US clients You've built or rebuilt an onboarding, CS or delivery process You use AI tools in your daily work Why join You'll build a brand-new function that leadership sees as a priority. You'll have real ownership: your decisions shape how Belkins onboards every client. The role grows as Intake grows, in scope, team size and budget. Hiring process Intro call with our recruiter (30 min) Case review and discussion with our Managing Director - Alex : we share real materials in advance and talk them through together Final interview with CEO If you’re ready to take on a high-impact challenge, lead a transformation, and be rewarded for aggressive growth, we want to hear from you. At Belkins, we care deeply about our team members, and we prove it through: Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise. Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused. Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp. Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being. Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs. Global Sync: We align with U.S. holidays to keep our global teams in sync. Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.