Forward Deployed Engineering Team Manager

Location: New York City Office COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting. ROLE DESCRIPTION Great Forward Deployed Engineers make deployments succeed. The Forward Deployed Engineering Team Manager makes the whole team succeed. In this role you will lead a team of FDEs and own delivery outcomes across your book: clean builds, on-time milestones, and healthy, growing accounts. You set the quality bar for everything the pod ships and turn what works into standard practice This is a management seat with real autonomy. You decide how the pod runs and own the results. You will work closely with Account Partners, Implementation Engineers, and Product, so your focus stays on your whole book of business, the development of the people delivering it, and the systems that make your team run. The role reports to the VP of Solutions and is the proving ground for delivery leadership at Tennr. RESPONSIBILITIES - Own your team’s key metrics: time to first outcome from go-live, delivery predictability on key milestones, and adoption and health across all accounts. - Hold the quality bar: review scoping and architectures before they are built, require dry runs for high-stakes moments (architecture reviews, demos, UAT), and sample live customer calls to coach execution. - Hire and develop every FDE in the pod through weekly 1:1s, evidence-based reviews, clear 30/60/90 ramp expectations, and documented growth plans. - Act as first line of defense on escalations: diagnose root causes, set direction, and coordinate the fix through the team, then coach so it does not recur. - Serve as the technical solutioning partner for FDEs working through hard architecture and workflow problems. - Act as the final scoping gate on pre-sales engagements, catching post-sale risk before contracts close. - Turn patterns across the pod’s accounts into a clear signal for Product, and close the loop with the team on what ships. CANDIDATE QUALIFICATIONS - Experience leading and developing a team of implementation, solutions, or technical delivery professionals - Track record of successfully delivering complex customer implementations, healthcare or healthcare technology experience is preferred - Strong technical judgment on architecture and workflow design, with the ability to guide a build without taking it over - Comfort inspecting work and holding a high bar, including when the work looks fine - Clear communication with customers and executives, and the ability to surface risk and trends upward early - Experience partnering with Product to turn recurring field patterns into roadmap priorities - High ownership mindset and comfort in a fast-paced, ambiguous environment WHY TENNR? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals in our Hudson Square office 4 days/week - Free lunch! Plus a pantry full of snacks. BENEFITS - Beautiful new office at 345 Hudson Street - Unlimited PTO - 100% paid employee health benefit options - Employer-funded 401(k) match - Competitive parental leave