Business Operations Program Manager

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring. WHOOP is hiring a Business Operations Program Manager to help drive the operating rhythms, strategic priorities, and cross-functional initiatives that enable our Operations organization to execute and scale. This Boston-based position is an individual-contributor role with no direct reports. You will work across Operations and partner closely with teams including Analytics, Finance, Membership Services, and Business Systems to translate company and Operations priorities into actionable plans, drive execution, and ensure teams have the clarity, information, and accountability needed to deliver results. Your work will span areas such as strategic planning, OKRs, operational performance, retention and member experience, executive reporting, AI adoption, and other high-priority Operations initiatives. This role is ideal for someone who is analytical, highly organized, comfortable with ambiguity, and energized by turning complex problems into clear actions and measurable outcomes. RESPONSIBILITIES - Manage key Operations operating rhythms, including OKR planning and tracking, executive reviews, status reporting, decision logs, and stakeholder follow-through. - Support Operations strategic planning and prioritization by translating leadership priorities into clear initiatives, workplans, owners, milestones, and success measures. - Partner with Analytics and Finance to evolve the Operations Scorecard and identify performance trends, size opportunities, and translate insights into initiatives that improve cost efficiency, retention, and member experience. - Own defined cross-functional initiatives from scoping through execution, managing dependencies, risks, stakeholder inputs, decisions, and outcome tracking. - Develop clear, concise executive communications and presentations that synthesize complex data, discussions, risks, and recommendations into actionable takeaways. - Facilitate cross-functional working sessions, align stakeholders on priorities and tradeoffs, and proactively surface risks or decisions requiring escalation. - Partner with centralized AI and technology teams to identify high-value Operations use cases, drive adoption, and translate company-wide capabilities into practical workflows for Operations teams. - Support broader organizational priorities such as planning processes, operating model improvements, hiring and organizational initiatives, and other high-priority work as business needs evolve. QUALIFICATIONS - 3–5 years of professional experience in business operations, consulting, program management, strategy, analytics, or a related field. - Strong project and program management skills, with the ability to manage multiple workstreams, create structure, drive accountability, and consistently follow through. - Strong analytical and structured problem-solving skills, with the ability to interpret data, ask the right questions, identify business implications, and recommend actions. - Excellent written and verbal communication skills, including the ability to distill complex information into crisp, leadership-ready updates and recommendations. - Demonstrated ability to work cross-functionally and influence stakeholders without formal authority. - Comfortable working with data in Excel/Google Sheets and partnering closely with Analytics and Finance. Intermediate SQL skills helpful but not required. - Strong presentation skills and experience developing clear, executive-ready materials in Google Slides or similar tools. - High degree of ownership, intensity, adaptability, and willingness to speak up, escalate risks early, and push work forward in a fast-paced environment. - Curiosity and enthusiasm for AI, with a willingness to become a power user and help drive adoption of AI-enabled tools and workflows across Operations. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.   Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $90,000 - $140,000 Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.