Sr. Forward Deployed Engineer (Post-Sales)

Location: New York City Office Workplace: Hybrid COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often providers are overwhelmed with the painstakingly tedious work required to get paid by insurance companies. Powered by proprietary models, Tennr handles the complex paperwork that gets patients through the door and providers paid, helping operators get patients the right care, at the right time, in the right setting. ROLE DESCRIPTION As a Sr. Forward Deployed Engineer, you’ll lead the design, delivery, and ongoing optimization of automation solutions for Tennr’s most complex customers: large-scale health systems, national provider groups, and enterprise partners. This is a highly technical, strategic, and customer-facing role that demands deep domain fluency, executive presence, and strong systems thinking. You’ll own enterprise-scale implementations end-to-end: from pre-sale discovery and business case alignment to go-live and expansion. You’ll act as both a trusted technical advisor and a project lead, working closely with senior customer stakeholders and cross-functional teams at Tennr to ensure lasting success. This role sits within a high-performance implementation pod and directly influences Tennr’s go-to-market and product strategy. RESPONSIBILITIES - Lead end-to-end enterprise implementations, from discovery to post-go-live - Align cross-functional teams and manage project delivery, risks, and change - Conduct operational audits to identify workflow gaps and automation opportunities - Design scalable, configurable solutions using Tennr’s platform and APIs - Reimagine processes with automation best practices, not just replicate legacy systems - Collaborate with Product, Engineering, and Sales to shape solutions and delivery scope - Maintain documentation, enable knowledge transfer, and improve internal delivery tools - Support sales strategy, mentor junior team members, and influence product roadmap QUALIFICATIONS - 4+ years of experience in enterprise SaaS delivery or solution design - A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred - Strong understanding of APIs, systems integration, and technical architecture - Proven ability to lead complex technical engagements with large enterprise customers - Skilled at communicating technical concepts to both executive and technical audiences - Experience navigating complex org structures and aligning cross-functional stakeholders - Strong problem-solving skills with a focus on strategic, scalable solutions - Business acumen and domain fluency — ideally in healthcare or similarly complex industries - Comfortable with ambiguity and fast-paced, unstructured environments - Demonstrated ability to mentor others and contribute to team-wide best practices - High ownership mindset and urgency — proactive, resourceful, and impact-driven Nice to Haves - Familiarity with workflow automation, RPA, or enterprise integration platforms (e.g., MuleSoft, Workato) - Background in consulting, solution architecture, or technical customer success - Experience in startup environments or scaling delivery functions WHY TENNR? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week - Free lunch! Plus a pantry full of snacks. BENEFITS - Beautiful new office at 345 Hudson Street - Unlimited PTO - 100% paid employee health benefit options - Employer-funded 401(k) match - Competitive parental leave