Product Engineer, Forward Deployed

Location: United States Workplace: Remote ABOUT MATTER LABS Matter Labs builds private cryptographic infrastructure that lets regulated institutions settle directly with each other without exposing data, ceding control, or waiting days. Global finance moves $4 quadrillion a year on systems designed for paper and telex. The institutions that built them - from clearing houses to exchanges to the world's largest banks, institutions are now actively replacing them. We're building what comes next. Our core product, Prividium, gives each institution its own private environment (a Prividium Zone) with independent governance and built-in interoperability across counterparties, asset classes, and jurisdictions. Interoperability happens through zero-knowledge proofs: one party proves a transaction is valid without revealing any underlying data to the counterparty. The only private settlement infrastructure built on zero-knowledge cryptography. Founded in 2018. Backed by a16z and Union Square Ventures. A fully remote team of around 70 with eight years of production zero-knowledge infrastructure behind us, now pointed at the biggest problem in institutional finance. THE ROLE You will be a product engineer embedded with our institutional customers, taking Prividium from a signed deal to a live chain inside their environment. Our customers include banks, custodians, and clearing houses whose existing systems carry years of regulatory, audit, and operational requirements. Your job is to uncover those requirements, design an end-to-end solution, and work with the customer's engineers to bring it into production. You will make recommendations, challenge requests that do not solve the underlying problem, and identify what should become part of the platform. We are hiring two product engineers to design and deliver complete customer solutions. Both need the judgment and technical depth to own customer work independently, from initial discovery through production WHAT YOU WILL DO - Work with customers to clarify their needs and design the whole solution across authorization, data layers, integrations, and deployment. - Make product decisions: investigate the underlying problem, quantify the need, and recommend what to build and what to defer. - Own delivery from the first conversation through production, including integration code, permissioning, upgrade paths, and the customer's runbook. Work can span DevOps, frontend, and integrations, and you will learn what is needed to finish it. - Build working reference applications that prove use cases such as collateral movement, tokenized deposit transfer, and settlement flows, and can be adapted for subsequent customers. - Triage customer issues, including problems in self-hosted environments. Diagnose what you can resolve, distinguish configuration issues from platform problems, and bring engineering or on-call support in when needed. - Participate in a shared on-call rotation covering Prividium and our hosted services. - Work with Product, Sales, and core engineering on which accounts to go deep on and which solutions should become reusable platform capabilities. WHAT WE ARE LOOKING FOR - A record of designing and shipping complete systems used by real customers. You can explain the architecture, the decisions you made, and what you personally owned. - Product judgment and systems thinking. You can turn an ambiguous customer problem into a solution, explain the trade-offs, and choose an appropriate scope. - The ability to write, debug, and maintain production software, with fluency in a language such as TypeScript, Rust, Go, Java, C#, or Python. You can pick up our stack and adapt to unfamiliar technologies. - Experience owning and operating production software, including responding to incidents. You take responsibility for how the solution works after it ships. - Customer communication and independent judgment. We should be able to trust you to work with a customer for a week, make progress, and recognize when to ask for help. - Curiosity about the problem and the product. You investigate difficult or unfamiliar parts of the work, seek out what you need to learn, and can explain why you made a particular design choice. - An understanding of how large organizations work, including documentation, identity and entitlements, enterprise authentication and networks, controls, and operational expectations. Your experience could come from product engineering, forward deployed engineering, solutions architecture, enterprise transformation, infrastructure engineering, or founding a company. We value evidence of ownership, adaptability, and working products across those backgrounds. Startup experience is a plus, but it is not required. WORK MODEL & PAY - Competitive base salary - Performance-based variable compensation and a long-term token incentive are additional. Both are paid in ZK tokens. New-hire token grants vest over four years with a one-year cliff. - Fully remote, with roughly 10 to 25 percent travel to customer sites depending on which accounts you carry. - Shared on-call rotation covering Prividium and our hosted services. Everyone in this role is on it. - Our customers are in North America and Europe, so we need working-hours overlap with those time zones.