Senior Product Manager - Payments

Location: London Workplace: Hybrid Why loveholidays? We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams. The difference you’ll make You’ll sit within the Shopping team, reporting to the Lead Product Manager. The Shopping team turns travel supply into accurate, commercially optimised, bookable and payable holidays. It provides shared data and services that help customers, teams and partners make better selling decisions. On the payments side, you’ll work closely with Engineering and Commercial Payments to own product strategy and delivery for the Payments platform. Together, the team will make it easier for other teams to offer, operate and improve payments without rebuilding the same logic in each customer journey. You will: - Build a flexible international payments platform: Define the shared services, data and APIs that meet local customer and market needs, while allowing payment methods to be launched and managed consistently across markets and customer journeys. - Create reliable foundations: Improve the payment data, provider integrations and fraud controls that keep payments secure, dependable and easier to manage. - Make payment methods easier to launch: Help teams configure, test and release supported methods safely, with less engineering work and clearer ownership. - Enable payment optimisation at scale: Provide shared data and platform capabilities that help teams improve payment success and offer relevant payment methods across markets and journeys. Apply AI to improve insight and enable responsible automation where it delivers measurable value. Your day-to-day: - Working with your lead engineer and stakeholders to set the Payments vision, roadmap and success measures. - Working with market experts, commercial teams and Customer Product teams to understand payment needs. Provide data to inform their decisions and translate agreed requirements into reusable platform capabilities. - Exposing reliable payment data and provider insights so teams can understand failures, drop-off, acceptance rates and customer pain points. Work with those teams to prioritise the platform improvements needed to improve payment performance. - Leading delivery: Lead work across payment services, provider integrations, payment data, configuration and fraud controls. Keep the platform straightforward for other teams to use. - Working directly with payment providers and aggregators to solve issues, evaluate new capabilities and hold partners to the standards customers need. - Explaining trade-offs clearly to technical and non-technical stakeholders, and building agreement on decisions that span several teams. Your skillset: - Platform product experience: You have owned a technical, API-led, data-rich or internal platform product that is used by more than one team or customer journey and involves a payments ecosystem. - Systems thinking: You can understand how payment data, provider integrations, customer journeys, commercial rules and operational processes fit together, then turn that into reusable product capabilities. - Technical fluency: You can work closely with engineers on APIs, integration patterns, data models, reliability, observability, security and migration work. You do not need to be an engineer, but you can make sound product trade-offs with them. - Payments and commercial judgement: You understand the payment ecosystem and how method availability, payment success, fraud, cost and customer trust affect growth. - Data-led problem solving: You are comfortable using data to investigate problems, define useful measures and judge whether a change is improving payment performance. - Customer empathy: You understand that payments can be stressful, especially when people are making high-value holiday purchases or managing payments after booking. You use this to advocate for clear, dependable journeys. - Strong delivery and communication: You can lead complex work through ambiguity, make priorities clear and bring technical, commercial and operational stakeholders with you. You deliver iteratively, focusing each step on meaningful value while keeping the team aligned to a clear long-term direction. - AI literacy: You use AI tools confidently and can demonstrate their impact. You understand their strengths and limitations and can apply them responsibly to improve your work and payment capabilities. The interview journey: - Talent intro, 30 minutes - First stage with the hiring manager, 45 minutes - Final stage with key stakeholders, including a platform case to present, 1 hour - Behavioural and culture conversation with the Director of OTA Platform (Shopping’s pillar), 45 minutes Perks of joining us: - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Ability to buy and sell annual leave - Access to our electric vehicle salary sacrifice scheme - Cycle to work scheme, season ticket loan and eye care vouchers   Our commitment to inclusion At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions. As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.