Associate, Talent Operations

Location: London Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Role Summary We are seeking an exceptionally organized, tech-forward Talent Operations Associate to join our Global Talent Acquisition team. As our Talent Operations Associate in London, you will bridge the gap between ensuring our recruiters, and interviewer community are able to find the best talent, through cutting-edge Talent Operations. We are seeking a proactive AI and automation expert to transform our hiring operations. In this role, you will leverage emerging tools to streamline scheduling, resolve logistics challenges, and build data-driven dashboards. If you thrive on solving complex problems, engaging consultatively with senior stakeholders, and redefining talent operations, we want to hear from you. Key Responsibilities - TA Ops projects: manage process improvement projects to move the business forward as needed. - AI, automation & workflow optimisation: use AI tools and automation to remove manual bottlenecks, hunt for friction points in daily operations, and redesign workflows toward an admin-zero environment. - Ashby / ATS ownership: own and configure Ashby within agreed standards and controls, testing new features and AI integrations to improve pipeline velocity. - Contract configuration: configure the contracts for your region and update them as Legal and the People team make changes in Ashby, and build addendums (e.g. start date) that can live in Ashby. - Support the recruiters in your region with Ashby and workflow optimisation: optimise interview plans, set up automations, make sure comms are correct, and unblock recruiter issues as they arise. - Stakeholder management & interviewer enablement: partner with departments on interviewer training requests and shadowing programmes, train up new bar raisers, and use performance data to analyse interviewer effectiveness and improve training across the interviewer community. - Vendor support: partner with key vendors such as HireRight and Cappfinity, managing the day-to-day relationship and helping move the partnership forward. - Process documentation: write SOPs and policies for TA and keep the knowledge base up to date as things move forward. - Data requests & reporting: handle regional and departmental data requests, and produce reports and dashboards that make your area better. - Data quality: perform regular data-quality checks to keep reporting accurate and reliable. - Support the coordinators in your region: act as the local operational support and escalation point for the coordinators in your hub. Required Qualifications - 2+ years of experience in high-volume, multi-region/country talent operations, or a similar recruitment support function. - Proactive Problem-Solving: A resourceful, solution-oriented mindset able to resolve high-friction scheduling logistics while simultaneously troubleshooting broader operational challenges across the hiring lifecycle. - AI & Automation Proficiency: Proven experience or a demonstrated passion for using AI tools, prompt engineering, or workflow automations to solve operational inefficiencies. - Data Fluency: Demonstrated ability to work with hiring data and build reporting dashboards to identify bottlenecks and guide decisions. - Strong Executive Presence: Confident, tactful communication skills with the ability to manage senior stakeholders and hold them accountable to timeline commitments. - Tech-Savvy: Hands-on experience with modern Applicant Tracking Systems (ATS) to manage candidate pipelines. - Strong Project Management: Ability to prioritize, organize and manage multiple projects in various stages with ease. Preferred Experience - Direct experience with Ashby (ATS). - Hands-on experience building custom dashboards or using business intelligence tools. - Background in a high-growth technology, AI, or Fintech environment. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/