Analyst I, Merchant Configuration

Location: Mexico City Workplace: Hybrid Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. About the role Merchant Configuration sets up how our merchants process payments, and those changes go straight into our live production systems. A mistake here isn't a typo. It can have a financial or compliance cost. That's why this team works to a standard of 99.5%+ accuracy and completes 95% of cases within 24 hours. You'll join our new Mexico City team as its third analyst, part of a global Merchant Configuration team of around 25. You'll support our US merchants, setting up, updating and closing merchant accounts in Salesforce. About 70% of the work follows defined processes. The other 30% calls for judgement, especially when a merchant asks for something unusual and the right answer is "that won't work, here's what will." What you'll do - Set up, update and close merchant accounts accurately, following defined processes to the letter - Check your own work before it goes live. Accuracy here is the job itself, not a nice extra - Handle complex, non-standard merchant requests, and push back with a better solution when a request won't work - Work with internal stakeholders to understand what they need and get cases resolved quickly - Contribute to team projects such as card scheme mandates (for example, Account Funding Transaction setups) - Build deep knowledge of our configuration products, so that within 90 days you can handle full end-to-end setups on your own What we're looking for - At least 1 year of experience in an operations role where accuracy and following process mattered, for example payments operations, product operations, risk/KYC, or implementation. Recent graduates with strong, relevant internships are welcome to apply. - A track record of detailed work, with examples you can talk through: errors you caught, quality checks you built, processes you improved - Very good written and spoken English. All work and communication is in English - You take feedback well and act on it, stay steady under pressure, and work well in a team - You've used AI tools in practical ways to work faster or more accurately, and can explain how Nice to have - Knowledge of the payments lifecycle, or experience at a payment processor, fintech or e-commerce company - Experience with Salesforce This role is not for you if: - You don't have the right to work in Mexico. We are not able to sponsor a visa for this role - You can't be in our Mexico City office Tuesday to Thursday every week - You aren't open to switching to US West Coast hours if the business needs it. The role normally works Mexico hours, but contracts include this flexibility - You prefer to approximate and move on. This team has no room for "close enough" What we offer - Two to three months of structured training and shadowing before you work on your own - A clear career path: Analyst I → Analyst II → Senior Analyst → Team Lead, with promotion based on performance rather than time in role - A founding seat on a new team in one of our newest locations Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/