Responsible Gambling Specialist

Location: Ħal Qormi QRM, Southern Region, Malta Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. About the role We are seeking a dedicated Responsible Gambling Specialist to support and enhance our player protection framework across regulated markets. This role is focused on safeguarding players, promoting responsible gaming behaviors, and ensuring compliance with all relevant responsible gambling regulations. Key Responsibilities: Provide support and guidance to players seeking assistance with responsible gaming concerns through various channels such as email, phone and others Investigating customers' affordability (Source of Funds/Wealth); performing Enhanced Due Diligence and Ongoing Monitoring Proactively monitor player activity to identify potential “At Risk” or “Problem Gambling” behaviors and ensure timely and appropriate interactions Review and investigate Responsible Gambling alerts, taking appropriate action in line with internal policies and regulatory requirements Ensure all Responsible Gambling cases are handled in a timely and professional manner, including urgent escalations when required (including weekends if necessary) Handle escalated and sensitive player interactions, including complaints, and determine the most appropriate course of action Identify gaps or improvement opportunities in Responsible Gambling processes and contribute to the development of new controls and procedures Collaborate closely with Customer Support, Compliance and other relevant teams to ensure consistent application of responsible gaming standards Produce regular reports and insights on Responsible Gambling activities, trends, and outcomes for management Stay up to date with evolving Responsible Gambling regulations and industry best practices across all licensed jurisdictions Ensure full compliance with all Responsible Gambling regulatory requirements Requirements: Proven experience within the iGaming industry Strong understanding of Responsible Gambling principles, player protection frameworks, and behavioral indicators of problem gambling Familiarity with regulatory requirements in key jurisdictions (e.g., UKGC, MGA) Excellent communication skills (written and verbal), with the ability to handle sensitive situations in a calm, empathetic, and professional manner Experience dealing with vulnerable or distressed customers is highly desirable High attention to detail and strong analytical skills Ability to manage confidential and sensitive information with discretion Proactive, solution-oriented mindset with a continuous improvement approach Nice to Have: Previous experience in Responsible Gambling, Player Protection, or Safer Gambling teams Experience with RG tools, monitoring systems, and player risk segmentation models We offer: Flexible working hours Competitive compensation 3 paid sick days a year without medical certificate Seniority leave Birthday Day off Real career opportunities and professional growth The great team across the world Hiring Stages: Introductory Call Hiring Manager Round Reference check Offer letter