Resource Planning Lead

Location: Toronto, Ontario Workplace: Hybrid Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 THE ADVENTURE AHEAD Step into the engine room of our Professional Services team as the Resource Planning Lead, where you’ll play a pivotal role in matching top-tier talent with exciting engagements! In this dynamic execution and analytics role, your mission is to build seamless schedules, maintain crystal-clear data, and proactively spot risks before they happen to keep our delivery capacity running smoothly. If you love optimizing processes, championing data quality, and envisioning a clear path toward PS operations or delivery leadership, this is your chance to make a massive impact behind the scenes. 💻 THE DAY-TO-DAY - Matchmaker Extraordinaire: Process staffing requests from intake to assignment, perfectly aligning consultants to engagements based on their unique skills, availability, and project timelines. - Architect the Schedule: Maintain accurate and current resource schedules and assignments within Kantata (our PSA platform) to ensure our allocations are always up to date. - Spot the Gaps: Proactively flag scheduling conflicts, over-allocations, and staffing gaps to practice leads and the Resource Manager, while bringing creative options to the table to resolve them. - Drive Data Brilliance: Produce insightful weekly and monthly reports on utilization, bench time, time-to-staff, and forecast versus actuals to power strategic leadership decisions. - Master the Matrix: Keep our skills matrix shining by meticulously collecting and verifying consultant skill updates, certifications, and assignment data. - Empower Our Partners: Take charge of partner resource administration by tracking assignments, managing scorecards, and ensuring partner onboarding logistics run without a hitch. - Automate the Future: Champion process improvement by leveraging AI tools and automation to slash manual work in scheduling, reporting, and data cleanup. 🦸 YOUR SUPERPOWERS - Educational Foundation: You hold a Bachelor's degree in business, operations, analytics, or a related field, or possess equivalent real-world experience. - Experience in Action: You bring 1 to 3 years of experience in scheduling, resource coordination, operations, project coordination, or a similar analytical role. - Spreadsheet Sorcery: You boast strong Excel or Google Sheets skills, making data analysis and reporting look like absolute magic. - Master Organizer: You are highly organized, impeccably detail-oriented, and entirely comfortable juggling multiple moving requests at once without missing a beat. - Clear Communicator: You have crisp written and verbal communication skills, plus the confidence to proactively follow up with colleagues to gather the information you need. - Tech-Forward Thinker: You are incredibly comfortable with AI tools and have a passionate interest in automating repetitive, manual work to work smarter, not harder. ⭐ BONUS POINTS - Industry Insider: You have internship or co-op experience specifically within professional services. - Platform Pro: You have hands-on exposure to Kantata (Mavenlink) or another sophisticated PSA or scheduling platform. - SaaS Enthusiast: You bring a keen interest in the LMS, HCM, or SaaS space. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.