Deal Desk Specialist

Location: Toronto, Ontario Workplace: Hybrid Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 THE ADVENTURE AHEAD As a Deal Desk Specialist, you'll play a key role in supporting Docebo's North American Sales and Account Management teams throughout the deal lifecycle. You'll partner closely with Sales, Finance, Legal, and Operations to review and structure deals, ensure pricing and commercial terms are accurate, and help move opportunities through the approval and contracting process. This is a hands-on, cross-functional role for someone who enjoys working with numbers, solving problems, navigating processes, and finding practical solutions in a fast-paced SaaS environment. Reporting to the Director of Pricing & Renewals Management, you'll help ensure our deals are accurate, compliant with company policies, and able to move efficiently from proposal to signature.s. 📅 THE DAY-TO-DAY - Manage Deal Desk requests: Own the day-to-day Deal Desk workflow for North America, supporting Sales and Account Management teams from initial request through final approval. - Review pricing and deal structure: Review quotes, pricing, discounts, and deal structures to ensure accuracy and alignment with Docebo's commercial policies. - Navigate approvals: Help Sales teams understand approval requirements and coordinate with the appropriate stakeholders to keep deals moving. - Partner cross-functionally: Work closely with Sales, Finance, Legal, and Operations to resolve questions and address non-standard pricing, terms, and contract requests. - Ensure accuracy: Review orders and deal documentation for completeness and accuracy before they move forward. - Support renewals: Partner with the Renewals team on pricing, commercial terms, and approval requirements for customer renewals. - Maintain documentation: Keep playbooks, templates, pricing resources, and process documentation accurate and up to date. - Improve processes: Identify opportunities to simplify workflows, reduce friction, and improve the overall Deal Desk experience. - Be a trusted partner: Build strong relationships with Sales and cross-functional stakeholders while providing timely, practical guidance on deal-related questions. ⚡ YOUR SUPERPOWERS - Relevant experience: 2+ years of experience in Deal Desk, Sales Operations, Revenue Operations, Commercial Operations, Finance, or a related function. SaaS experience is a plus. - Analytical mindset: You're comfortable working with numbers, reviewing pricing and deal structures, and identifying discrepancies or potential risks. - Strong attention to detail: You take pride in accurate work and can manage multiple requests without losing sight of the details. - Problem-solving skills: You enjoy navigating ambiguous situations, researching answers, and finding practical solutions. - Cross-functional communication: You're comfortable partnering with Sales, Finance, Legal, and Operations and can clearly communicate requirements and decisions. - CRM experience: Experience working in Salesforce or another CRM is strongly preferred. - Excel/Sheets skills: Comfortable working with Excel or Google Sheets, including analyzing data and working with formulas. - Organization: You can prioritize competing requests, manage deadlines, and keep work moving in a fast-paced environment. - SaaS experience: Experience working within a SaaS or technology company is preferred but not required. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.