Head of Dispatch – Food Production

Location: Metn, Lebanon Role Overview At Toters, we are on a mission to be the heartbeat of local economies, driving growth by connecting people with anything they need, fast. We believe in turning big ideas into real-world impact, empowering local businesses and making everyday life easier for our customers. Kit&Co is a vertical business within Toters focused on preparing high-quality ready-to-eat and ready-to-cook food products. As the business grows, we are looking for an experienced and hands-on Head of Dispatch to lead the dispatch operation and ensure that finished products are accurately, safely, and efficiently prepared for delivery. As the Head of Dispatch, you will be responsible for managing the day-to-day dispatch operation, from receiving finished products from production through picking, checking, packing, loading, and dispatch. You will work closely with Production, Quality, Inventory, and Delivery teams to ensure orders are dispatched accurately and on time. Key Responsibilities Manage the daily dispatch operation and ensure orders are prepared and dispatched according to schedule. Coordinate with Production and Inventory to ensure products are available, accurate, and ready for dispatch. Ensure the correct quantity, SKU, batch, and destination are checked before dispatch. Ensure proper FIFO/FEFO and product traceability practices are followed. Ensure chilled and frozen products are handled and dispatched in line with required food safety and temperature standards. Lead and supervise the dispatch team, including dispatchers, pickers, and loaders. Manage team performance, attendance, productivity, and daily manpower allocation. Organize loading according to delivery routes and ensure vehicles are loaded accurately and efficiently. Coordinate with drivers and delivery teams to ensure timely departures and smooth dispatch operations. Monitor and resolve dispatch discrepancies, delays, damages, and returns. Prepare regular dispatch reports and monitor key operational KPIs such as accuracy, on-time dispatch, loading time, productivity, and temperature compliance. Identify operational issues and work with relevant teams to improve efficiency and reduce errors. What We're Looking For 3–5 years of experience in dispatch, logistics, warehouse, or food production operations. Previous experience in F&B, food production, FMCG, or a similar fast-paced environment. Experience managing and supervising operational teams. Good understanding of inventory accuracy, FIFO/FEFO, and food safety practices. Strong organizational and problem-solving skills. Good communication skills and a hands-on approach. Comfortable using Excel and operational systems. Why Join Us? At Toters, we move fast, take ownership, and solve problems hands-on. As part of Kit&Co, you'll have the opportunity to play a key role in building and managing the operational engine of a growing food business while working closely with production and delivery teams. Are you hungry too? Join us.