Internal Audit Head

Location: Metn, Lebanon The Company Toters is an on-demand e-commerce and delivery platform that enables customers to get anything in their city with the highest level of convenience. At Toters, technology drives everything we do—and so does trust. As we scale across the Middle East, building robust financial controls, governance, and risk management frameworks is just as critical as building great products. Our finance and audit teams play a key role in safeguarding the integrity of our operations and enabling sustainable, responsible growth. If you thrive in a high-growth, fast-evolving environment and want to shape how a leading regional platform operates at scale, we’d love to hear from you. Role Overview The Head of Internal Audit will establish and lead Toters’ internal audit function end-to-end. This role goes beyond executing audits—it is about defining the audit vision, strengthening governance, and influencing risk management at the highest levels of the organization. You will act as a trusted advisor to senior leadership and the Board, bringing independent judgment, deep expertise, and a pragmatic approach to risk in a fast-scaling tech environment. This role reports functionally to the Board and administratively to the CEO, ensuring independence and objectivity of the internal audit function. Key Responsibilities Audit Strategy & Function Leadership Define and implement the internal audit strategy aligned with Toters’ growth, risk profile, and strategic priorities. Establish the internal audit function, including audit charter, methodologies, governance frameworks, and quality standards. Develop and execute a risk-based annual audit plan across all entities and markets. Lead the full audit lifecycle for high-risk and complex engagements. Build, lead, and mentor a high-performing internal audit team over time. Risk Management & Governance Play a key role in shaping and strengthening the company’s enterprise risk management (ERM) framework. Proactively identify and assess emerging risks related to rapid scaling, new market entry, and evolving business models. Challenge and influence senior leadership on risk appetite, control design, and prioritization. Partner cross-functionally to embed strong risk and control practices across the organization. Executive Reporting & Influence Translate audit findings into clear, actionable, and business-relevant insights for executive leadership and the Board. Present audit outcomes, key risks, and recommendations to the CEO, and Board. Drive accountability by tracking and following up on management action plans. Provide forward-looking risk perspectives to support strategic decision-making. Compliance, Fraud & Investigations Oversee adherence to applicable regulations across operating markets (e.g., VAT, labor laws, data privacy). Lead sensitive investigations, including fraud, misconduct, and whistleblower cases, with discretion and integrity. Identify and mitigate risks related to marketplace dynamics (e.g., vendor/driver fraud, incentive abuse, payment irregularities). Act as the primary liaison with external auditors and regulatory bodies. Technology & Data-Driven Auditing Champion the use of data analytics and automation to enhance audit coverage and efficiency. Lead audits of technology systems, including platform controls, cybersecurity, and data governance. Assess risks related to digital payments, wallets, refunds, and fintech operations. Evaluate controls across Toters’ ecosystem, including customers, merchants, and delivery partners. Requirements Education & Certifications Bachelor’s degree in Accounting, Finance, or a related field; Master’s degree is a plus. CIA required; CPA, ACCA, CISA, or CFE are strong advantages. Experience 10+ years of progressive experience in internal or external audit, with at least 4 years in a leadership role. Experience in tech, e-commerce, fintech, or a Big 4 environment is highly desirable. Proven track record of building or leading audit functions in multi-entity or multi-country environments. Strong experience engaging with C-suite stakeholders and presenting to Boards. Hands-on experience in fraud investigations and regulatory engagement. Skills & Competencies Deep knowledge of IFRS standards, and enterprise risk management frameworks. Strong analytical capabilities, with experience using data tools (e.g., SQL, Excel, Power BI). Strategic mindset with the ability to connect audit insights to broader business risks and objectives. Excellent communication and influencing skills, with the confidence to challenge senior stakeholders constructively. Ability to operate effectively in fast-paced, evolving, and sometimes ambiguous environments. High integrity, sound judgment, and strong professional skepticism. Fluency in English and Arabic. What We Offer Senior-level compensation package with performance bonus. Comprehensive health insurance for you and your dependents. Executive-level visibility and direct impact on company governance. Toters platform credits and employee perks. A seat at the table in a high-growth, mission-driven company