- Be the primary point of contact and build long-term relationships with customers. - Advocate customer requirements to the product team and identify new opportunities.
Responsibilities:
— Be the primary point of contact and build long-term relationships with customers.
— Advocate customer requirements to the product team and identify new opportunities.
— Develop trusted advisor relationships with key accounts, stakeholders and executive sponsors.
— Ensure timely and successful delivery of solutions according to customer needs and objectives.
— Monitor and analyze customer usage; forecast and track key account metrics.
— Onboard and integrate new clients with Sales; grow existing accounts and drive upsells.
Requirements:
— Fluent in English.
— At least 3 years of prior account management experience.
— Previous compliance, web3 or blockchain experience.
— At least 1 prior early-stage startup experience.
— Proven ability to upsell with strong relationship and people management skills.
— High emotional intelligence, well organized and able to prioritize under pressure.
Benefits:
— Excellent health insurance.
— Flexible time off and hours designed for work/life balance.
— Learning & development initiatives.
— Industry-leading compensation and generous equity.
— Regular team-building sessions and mental health support.
Контакты работодателя доступны по кнопке «Откликнуться» после входа.
68/100
Средняя вакансия
Оценка от Job Hunters AI
Customer Success Manager; зарплата не указана; понятные задачи; хороший соцпакет.
Из чего сложилась оценка. Нажмите, чтобы узнать подробнее
Зарплата не указана
В вакансии отсутствуют сведения о размере заработной платы.
УдалённоCandidates must be based in North America or South America time zones equivalent to AST, EST/EST+1, MST, CST, or PST; Own front-line support during your time zone hours, providing overlap with the existing team (candidates may work a standard Mon–Fri schedule or a weekend Sat–Wed schedule)