Technical Consultant I

Technical Consultant I at Suvoda is responsible for working with assigned clients and project teams delivering Interactive Response Technology (IRT) for randomization and drug supply management. Responsibilities include overall maintenance of the team's IRT systems, overseeing support processes, identifying and mitigating potential issues/risks, and collaborating with clients and vendors to ensure successful use of the Suvoda IRT system. The role leads implementation of system change controls during the maintenance phase of studies, manages design of study data integration specifications between the IRT system and other eClinical solutions, and creates data review plans to ensure timely completion. The consultant creates and maintains study FAQ documents for the customer care team, develops system training materials including manuals, walkthrough videos, and presentations, and works with client study teams to set up IRT system data upon system go-live. They serve as the primary escalation point for complex support issues requiring project team input, troubleshoot escalated issues, and identify resolutions. The role involves creating and distributing support and maintenance reports to internal Suvoda team members and client study teams, proactively identifying trends in support data to determine root causes of frequent issues, and collaborating with project managers to implement solutions. Additional duties include identifying and assisting with process improvements in the services department, assisting the product team with design and development of new features based on client feedback and project experience, traveling to client sites for meetings and user training sessions, supporting system users in multiple countries via telephone and email, training new staff on Suvoda products and processes, and performing other related duties as required. Requirements: — At least 2 years of experience in a similar role — Bachelor's degree required — Interpersonal and communication skills — Time management and organizational skills — Analytical thinking — Ability to understand technical systems and perform troubleshooting — Creative problem solving — Attention to detail