Client Partner

Location: Johannesburg, South Africa Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. The Role Own a portfolio of small and mid-sized advertisers across South Africa, selling media solutions on behalf of our partner platforms. This is a new-business hunting role first and an account management role second. If you are energised by clear targets and an active client list, this is your seat. What You Will Do Revenue and growth Deliver your quarterly portfolio (BU) target, agreed with your Sales Manager. 100% achievement meets expectations. Track against year-to-date and annual targets, quarter on quarter. Grow your portfolio 20% year on year and retain 80% of your existing client base. Generate 10% of quarterly revenue from new business: clients not yet onboarded, or inactive for 6+ months. Reactivate 10 churned accounts every quarter (no spend for two full quarters or more) through proactive outreach and welcome-back incentives. Send at least 2 revenue-driving proposals per week (deck, one-pager or email with a clear idea plus KPIs or benchmarks). Account management Hold at least 8 client or agency meetings per week (in person, virtual or by phone), each logged with a recap. Run at least 6 client workshops per quarter (2 per month) and stay in weekly contact with clients. Deliver at least 2 post-campaign reports per week, plus QBRs for key accounts. Support Ad Ops to drive delivery and help clients reach campaign KPIs: optimise, troubleshoot and recommend solutions. Spot and close upsells (IO top-ups, budget additions, extensions) and record them at project level in Salesforce. Product and client knowledge Know each client's business, history, spend and campaign performance. Build deep working knowledge of our partner platforms, their products and updates, and educate clients through workshops. Administration and Ad Ops Execute Ad Ops processes accurately and on time, in line with Aleph procedures: trafficking bookings, sending IOs for signature, creating ad accounts, loading or publishing funds and granting access. Reconcile client accounts, monitoring Go-Lives, slow-pacing IOs and expiring budgets. Maintain tool expertise, internal process proficiency and administrative hygiene. Salesforce and sales hygiene Log everything in Salesforce: emails, calls, meetings, contacts, companies and upsells. Maintain a BANT-qualified pipeline with genuine week-on-week movement and accurate closing dates. Submit a bottoms-up weekly forecast within 20% of your agreed quarterly target. Send meeting recaps within 24–48 hours, respond internally and externally within 24 hours, and escalate any opportunity delayed beyond 72 hours. Keep client folders and collateral current on the shared drive (linked, never attached). Schedule prep and debrief time around meetings, with a written agenda in every invite. Prepare a handover document with a designated buddy for all approved leave. Who You Are 3+ years in digital media, adtech or platform sales, ideally across SMB or high-volume portfolios A genuine hunter — you enjoy cold outreach, you work the reactivation list, and you do not wait for inbound Relentless energy and activity levels: five meetings and two proposals a week without being asked twice Disciplined in CRM — you treat Salesforce as your own forecasting tool, not as admin Confident presenting to founders, marketing managers and agency teams, and comfortable running workshops Commercially sharp, resilient under target pressure, and quick to turn a client conversation into a proposal Johannesburg-based, with a valid driver's licence and willingness to travel locally for client meetings Why Join Aleph Impact: Sell media products advertisers genuinely want to buy, helping small and mid-sized businesses across South Africa reach new customers through leading digital platforms. Growth: Build your own book of business in a high-growth market with real headroom and clear targets you can see and influence. Development: Get hands-on training and direct access to our partner platforms, their products and their teams. Team culture: Join a collaborative team that goes Above and Beyond the Call of Duty for each other, with a designated buddy to cover you when you are on leave. Market: Aleph connects the world's leading digital platforms with advertisers in high-growth markets, putting you at the centre of South Africa's growing digital advertising scene. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH