Key Account Management Specialist

EBANX is building a Talent Pool for a future Account Manager role based in London. This individual contributor position is responsible for driving growth with international merchants and ensuring customers have the best experience while working with EBANX. Responsibilities include: — Managing current large merchants with a focus on driving year-over-year revenue growth by executing strategic commercial growth plans; — Developing and driving pipeline of new products, market expansion, and share of checkout opportunities to increase volume and revenue within each merchant relationship; — Developing and maintaining trusted relationships, acting as the voice of the customer by learning merchants’ product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams; — Outstanding internal and external communication, responding to client demands, conveying compelling value propositions, informing merchants of EBANX’s product roadmap, and communicating sensitive news; — Monitoring, measuring, and proposing strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement; — Close collaboration and partnership with diverse cross-functional teams (product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability; — Maintaining a strong understanding of the competitive landscape and business strategy; — Diligently reporting on sales pipeline progression within Salesforce.com, requiring a high level of organization; — Providing feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness; — Representing the company and its brand positively and conducting all sales activities with the highest degree of professionalism; — Reporting directly to the Global Leader of Merchant Success - Americas and Europe. Requirements: — Experience as Account Manager or Business Development with a tenure of exceeding targets; — Must have experience in payments; — Understanding of merchant payment environment and needs; — Analytical skills, high level of organization, attention to details; — Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline; — Ability to translate CRM and data insights into actionable account or territory strategies; — A self-starter comfortable in an entrepreneurial and fast-paced setting; — Tenacious and resilient with a positive, solution-oriented attitude; — Confident, articulate, and professional communication, presentation, and persuasion skills; — Excellent planning, prioritization, and time management discipline; — Must have a valid passport and be willing to travel up to 30% of the time; — Fluent English (testing will be conducted); — A secondary language is a plus. Conditions: — Full-time position; — Remote work format; — EBANX offers a challenging environment with opportunities to grow; — Language classes in Spanish, English, or Portuguese; — WAVES bonus program based on goals and results (variable compensation); — Budgets for long courses and workshops; — Birthday day off; — Health and dental insurance with subsidies for dependents and medicine; — Additional psychology, finance, and legal orientation support for employees.