Deployment and Support Engineer - Malaysia

Location: Kuala Lumpur, Malaysia Workplace: hybrid About the Company If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams. Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix . Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue. Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices. At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions. Join us and help shape the future of video delivery! In order to support its growth in APAC region, ATEME is recruiting a Deployment & Support Engineer . Position Summary The Deployment & Support Engineer is responsible for the deployment, integration, operation, and lifecycle support of video delivery solutions across Hong Kong, Greater China, Taiwan, Mongolia, and the wider Asia-Pacific region . Acting as a trusted technical advisor , the engineer supports strategic customers throughout project delivery, service adoption, operational optimization, and ongoing support. The role requires strong expertise in video compression , DTH/DTT broadcast systems, OTT streaming technologies, CDN platforms, Linux environments, and IP networking. It also requires a proactive approach to AI adoption and automation , leveraging artificial intelligence tools in day-to-day activities to enhance technical problem-solving, operational efficiency, service quality, and customer experience. Key Responsibilities - Project Delivery & Deployment • Perform Factory Acceptance Tests (FAT), system integration, validation, and end-to-end testing. • Lead deployment, commissioning, and integration activities with customer technical teams. • Coordinate software upgrades, migrations, patches, and feature rollouts. • Deliver customer training, knowledge transfer sessions, and operational handover activities. • Maintain accurate deployment, architecture, and project documentation. Customer Support & Service Management • Act as the primary technical contact for assigned customers. • Manage escalations and coordinate with Engineering, Product Management, Operations, and Sales teams. • Perform troubleshooting, root cause analysis, and corrective actions for complex technical incidents. • Develop preventive maintenance plans, platform health checks, and service improvement initiatives. • Ensure SLA compliance and effective case management. • Coordinate support with L2/R&D, cloud vendors, and third-party suppliers. • Manage RMA and hardware replacement activities when required. Technical Expertise • Strong understanding of DTH, DTT, IPTV, OTT, and hybrid video delivery architectures. • Hands-on experience with MPEG-2, MPEG-4 AVC/H.264, HEVC/H.265, statistical multiplexing, multiplexing, transcoding, and packaging workflows. • Deep knowledge of HLS, MPEG-DASH, adaptive bitrate streaming, DRM, and low latency streaming. • Experience with CDN architectures, origin platforms, edge caching, performance monitoring, andcontent delivery troubleshooting. • Strong Linux administration and virtualization experience. • Solid understanding of TCP/IP, HTTP/HTTPS, DNS, SSL, routing, multicast, and network diagnostics. • Experience with AWS, Azure, Docker, Kubernetes, and cloud-native deployments is highly desirable. Qualifications & Experience • Bachelor's degree in Computer Science, Telecommunications, Electronics, Broadcast Engineering, or related discipline. • 3-6+ years of experience in deployment, technical support, system integration, broadcast, OTT, video compression, or CDN environments. • Proven experience supporting mission-critical video delivery platforms. • Strong customer-facing experience and technical escalation management skills. Core Competencies • Excellent communication and stakeholder management skills. • Strong analytical and troubleshooting capabilities. • High level of ownership, accountability, and autonomy. • Ability to collaborate across Customer Engineering, Product, R&D;, Sales, and Operations teams. • Fluent English required; Cantonese and/or Mandarin would be advantageous. Travel Requirements • Ability to travel the Asia-Pacific region (approximately 20-30%) for deployments, upgrades,workshops, and escalation support. Preferred Industry Background Pay-TV Operators, Satellite Operators, Broadcasters, OTT Platforms, Telecom Operators, CDN Providers, Media Technology Vendors, Video Compression Solution Providers, or System Integrators. Location: Malaysia, Kuala Lumpur Candidates must be currently based in Malaysia, Mainland China or Hong Kong SAR. Please note that relocation assistance will not be provided for this position. Why Join ATEME? Be part of an innovative culture ATEME encourages creativity, agility, and forward-thinking ideas to help shape the future of video streaming and media technology. Join a collaborative and people-focused environment We value teamwork, diversity, and mutual support, fostering a workplace where employees can learn, grow, and succeed together. Build meaningful impact on a global scale Work on solutions used by leading broadcasters, streaming platforms, and service providers worldwide while contributing directly to the company’s success. EQUAL EMPLOYMENT OPPORTUNITY Ateme SA and all its subsidiaries respects Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.