Telephone Clinician (Night Shift)

Location: Johannesburg Workplace: hybrid About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra Health is looking for an EAP Clinician (Night Shift) 21h30pm to 6h30am. Location: South Africa, Hybrid - The successful individual must be based within a 100km radius at either Johannesburg, Cape Town or Durban Lyra office. Language Proficiency: The successful candidate needs to be able to provide counselling in Afrikaans and English. Hours: The successful candidate will work the night shift position from 21h30pm to 6h30am. This is a 5 day shift role however, the specific working days are not fixed.  Weekend shift rotational roster: The successful candidate will be required to work rotating shifts, including weekends (21:30pm to 06:30am)  No work on public holiday  WiFi: While working off-site/remotely,  the successful candidate must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required to work from the office. Responsibilities To provide the first point of contact for employees accessing Lyra Southern Africa To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the NSC Managers To accurately capture all information on the database pertinent to the clinical management of the case To adhere to all clinical protocols and procedures as laid out by Clinical Management To adhere to the operational standards as set out by Operational Management Qualifications Minimum level of experience required (including any industry-specific experience) Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA. Minimum of an Honour’s Qualification as a Clinical Social Worker and current registration as such with the SACSSP. Minimum of a B Psych Degree with registrations at the HPCSA as a registered counsellor. Candidates must be able to undertake therapy in a minimum of two languages i.e. Afrikaans and English. Minimum Skillset Required Knowledge about and skilled in providing Solution Focused Therapy to clients Computer literacy & ability to type fast Ability to effectively merge Clinical and EHWP focus Client service orientation Articulate Good telephone manner and ability to provide telephonic therapy Risk Assessment Good time management ability Ability to work within a team Ability to work well under pressure Ability to function within a structured call centre environment Business and commercial awareness Provide counselling within a short-term framework "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."