ServiceNow

Responsibilities: — Sell to line of business owners across call center & customer service, field operations, Revenue Operations, and Sales organizations. — Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process. — Develop account and territory plans identifying priority customers, growth opportunities, and necessary actions. — Oversee client relationship mapping and orchestrate account strategy while leading a broad virtual team including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing. — Act as a trusted advisor by understanding customers' business and advising on how ServiceNow CRM can help achieve their business goals. — Conduct Customer Business Reviews (CBRs) to understand business use cases, objectives, customer adoption, and identify expansion opportunities. Requirements: — 10+ years of sales experience within software or solutions sales organizations. — Proven success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise customers. — Experience establishing trusted relationships with clients and internal teams. — Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships. — Consistent track record of high quota attainment and meeting annual sales targets. — Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights. — Customer success focus in a collaborative "win as a team" environment. — Willingness to travel up to 50%. Additional Information: — Work personas include flexible, remote, or required in office, assigned based on work nature and location. — Equal opportunity employer committed to inclusive hiring practices. — Reasonable accommodations available for candidates needing assistance with the application process. — Employment contingent upon export control approvals if applicable.