Вакансии

Задачи: — Управление доменами, Cloudflare, серверами и техническими подписками — Контроль оплат, продлений, аккаунтов и доступов — Решение технических вопросов и взаимодействие с провайдерами — Настройка рабочих мест, компьютеров и программного обеспечения Требования: — Опыт работы с доменами: Namecheap, GoDaddy, GCore или аналогами — Опыт работы с Cloudflare: DNS, проксирование, базовая защита — Опыт работы с Bare Metal, Cloud, VPS/VDS — Управление техническими сервисами, подписками и доступами — Опыт оплаты сервисов криптовалютой и виртуальными картами — Понимание DNS, IP, VPN, Wi-Fi и сетевого оборудования Условия: — Офис в Праге — График 5/2 с 09:00-18:00 — B2B-договор, налог покрывает компания — Оплачиваемый отпуск — Обучение дополнительным техническим задачам

Задачи: — Покупка, продление и замена доменов; — Работа с VPS/VDS, CDN (Cloudflare, Bunny, Fastly); — Поддержание доступности ресурсов и обеспечение аптайма; — Оплата сервисов (виртуальные карты, крипто), контроль подписок; — Ведение базы технических доступов. Требования: — Опыт работы с доменами, серверами и CDN; — Опыт работы с Keitaro, Binom, ISPmanager, cPanel; — Самостоятельность и внимательность. Условия: — Удалённая работа, график 5/2 (09:00–18:00); — Зарплата до $1 300.

Задачи: — Решать технические проблемы клиентов от начала до конца (Helpdesk + Slack) в рамках SLA — Проводить анализ корневых причин с помощью Grafana, Datadog (логи, метрики, трассировки) — Создавать дашборды мониторинга и проактивные оповещения — Писать скрипты на Python для автоматизации и массовых операций — Активно использовать AI (Claude, Cursor, ChatGPT) для ускорения устранения проблем Требования: — Опыт ежедневной работы с LLM и prompt engineering — Практические навыки работы с Grafana/Datadog (создание дашбордов и оповещений) — Скриптинг на Python и хорошее понимание распределённых систем — Опыт 2+ года в TechOps/технической поддержке (опыт в FinTech/Forex/Crypto будет плюсом) — Отличное владение английским языком (C1+) Условия: — Удалённая работа (предпочтительно в часовом поясе GMT+5 - GMT+8) — Командный язык — английский

Задачи: — Решать технические проблемы клиентов от начала до конца (Helpdesk + Slack) в рамках SLA — Проводить анализ корневых причин с использованием Grafana и Datadog (логи, метрики, трассировки) — Создавать дашборды мониторинга и проактивные оповещения — Писать скрипты на Python для автоматизации и массовых операций — Активно использовать AI-инструменты (Claude, Cursor, ChatGPT) для ускорения устранения проблем Требования: — Опыт ежедневной работы с LLM и prompt engineering — Практические навыки работы с Grafana и Datadog (создание дашбордов и оповещений) — Скриптинг на Python и хорошее понимание распределённых систем — Опыт 2+ года в TechOps/технической поддержке (приветствуется опыт в FinTech/Forex/Crypto) — Отличное владение английским языком (C1+) Условия: — Удалённая работа (предпочтительно в часовом поясе GMT+5 - GMT+8) — Командный язык — английский

Задачи: — Решать технические проблемы клиентов от начала до конца (Helpdesk + Slack) в рамках SLA — Проводить анализ корневых причин с использованием Grafana, Datadog (логи, метрики, трассировки) — Создавать дашборды мониторинга и проактивные оповещения — Писать скрипты на Python для автоматизации и массовых операций — Активно использовать AI-инструменты (Claude, Cursor, ChatGPT) для ускорения устранения проблем Требования: — Опыт ежедневной работы с LLM и prompt engineering — Практические навыки работы с Grafana и Datadog (создание дашбордов и оповещений) — Скриптинг на Python и хорошее понимание распределённых систем — Опыт 2+ года в TechOps/технической поддержке (приветствуется опыт в FinTech/Forex/Crypto) — Отличное владение английским языком (C1+) Условия: — Удалённая работа, предпочтительно в часовом поясе GMT+5 - GMT+8 Если вы технически любознательный решатель проблем, который хочет работать с современными AI-инструментами в реальном FinTech продукте, отправьте резюме.

Задачи: — Решать технические проблемы клиентов от начала до конца (Helpdesk + Slack) в рамках SLA — Проводить анализ корневых причин с использованием Grafana, Datadog (логи, метрики, трассировки) — Создавать дашборды мониторинга и проактивные оповещения — Писать скрипты на Python для автоматизации и массовых операций — Активно использовать AI-инструменты (Claude, Cursor, ChatGPT) для ускорения устранения проблем Требования: — Опыт ежедневной работы с LLM и prompt engineering — Практические навыки работы с Grafana/Datadog (создание дашбордов и оповещений) — Скриптинг на Python и хорошее понимание распределённых систем — Опыт работы 2+ года в TechOps/технической поддержке (FinTech/Forex/Crypto будет плюсом) — Отличное владение английским языком (C1+) Условия: — Удалённая работа, предпочтительно в часовом поясе GMT+5 - GMT+8 — Работа в англоязычной команде

Location: London 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 12-month fixed-term contract | Caregiver leave cover. Deadline for applications is November 20th. 📍 London | 💰 Salary £60,000 - £65,000 + Incentive Awards - Benefits | Hear from the team ✨ ⭐ Our People team We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It's at the heart of everything we do. Within our People Collective, we're here to bring brilliant people together, build an inclusive culture and create an environment where everyone can do their best work. As Monzo continues to grow, our offices play an important role in bringing our people together. They're more than just places to work. They're spaces where teams connect, collaborate and experience what it means to be a Monzonaut. We're looking for an experienced Property & Facilities Lead to join us on a 12 month fixed term contract, covering caregiver leave. You'll lead a team of six across four office locations in London, Cardiff, Dublin and Barcelona, helping us deliver an exceptional workplace experience while managing and developing our global property portfolio. Reporting to the Head of Property, Culture and Engagement, you'll oversee our daily operations, lead strategic projects and collaborate with teams across Monzo to create safe, welcoming and engaging workplaces that bring people together and put the Monzonaut community first. 🔑 You'll play a key role by... 🏢 Leading our global property and facilities operations – Overseeing our office locations, ensuring they're safe and compliant, while delivering a consistent and delightful workplace experience. 🚀 Managing and delivering property projects – Leading projects from planning to delivery, including office moves, refurbishments and new site launches. You'll manage timelines, budgets and internal and external stakeholders to deliver successful outcomes. 🌍 Supporting our global property strategy – Turning our longer term property ambitions into practical plans, ensuring our spaces meet the needs of our people and support Monzo's continued growth. 💪 Leading and developing a brilliant team – Managing six team members across all locations, setting clear priorities, supporting their development and building a scalable, high-performing function. 🤝 Collaborating across Monzo – Building strong relationships with Finance, Legal, TechOps and senior leadership to align priorities, influence decisions and deliver improvements. 💰 Managing budgets and suppliers – Overseeing property and facilities budgets, managing supplier relationships and ensuring we're delivering value for money across our portfolio. 🦺 Keeping our spaces safe and sustainable – Ensuring our workplaces meet health and safety requirements, managing compliance and working with the ESG team to deliver our Scope 1 and 2 environmental commitments. ✨ Continuously improving how we work – Using data and employee feedback to improve our spaces, streamline processes and build scalable ways of working. You'll also be happy to roll up your sleeves and provide hands on support when needed. 🤩 We'd love to hear from you if... You have strong property and facilities management experience , ideally in a fast-paced, growing organisation with multiple office locations. You're an experienced project manager , confident leading complex projects end to end, managing timelines, budgets, risks and competing priorities. You're a confident people leader , with experience managing, coaching and developing high performing teams. You're commercially minded , with experience managing budgets, suppliers and contracts while balancing cost, quality and employee experience. You're a strong communicator and collaborator , comfortable working with senior stakeholders and building relationships across teams. You're proactive, organised and adaptable , able to balance day-to-day operations with strategic priorities, navigate ambiguity and make decisions independently. You're data-driven , and can use insights to make decisions and improve processes. You have a good understanding of workplace health and safety , and are confident using digital tools such as Google Workspace and Slack [Nice to have] You have a formal health and safety, facilities and/or project  management qualification such as IWFM 7, NVQ, NEBOSH, PRINCE 2 or APM. Not ticking every box? That's totally okay! We know that some people are less likely to apply for a role unless they meet every requirement. At Monzo, we're committed to building a diverse and inclusive team, and we care just as much about your potential as your experience. If you're excited about this opportunity and think you could make a difference, we'd love to hear from you. 🙌 What's in it for you 💰 £60k - £65k + Incentive Awards 📍 This role is based in our London office, with a minimum of three days per week in the office. You'll also travel periodically to our Cardiff, Dublin and Barcelona offices. ⏰ We offer flexible working hours and trust you to manage your time in a way that works for you, your team and the role. 📚 £1,000 annual learning budget to spend on books, training courses and conferences. 🏡 We'll provide you with a MacBook and the equipment you need to work effectively. ➕ Plus lots more! Read our full list of benefits . 🌈 The application journey Our hiring process is designed to help us get to know you, your experience and how you approach real-world challenges. There are four stages: Initial call – An initial conversation to learn more about you and share more about the opportunity. Role-specific interview – A deeper conversation about your technical experience, project management and approach to leading a multi-site function. Manager and leadership interview – An opportunity to explore your leadership style, stakeholder management and how you approach decision-making. We aim to complete the process in around 2–3 weeks and will be as flexible as possible to accommodate your schedule. We also have some guidance on using AI during your application and interview. You can read it here. #LI-OH #LI-LONDON Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Location: UNITED STATES - Remote, EMEA - Remote, LATAM - Remote, CANADA - Remote Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own.  Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. About the role MetaMask is building the infrastructure for a decentralised web. Our TechOps team keeps that infrastructure running — reliably, securely, and at scale. As a Senior Systems Administrator, you'll own the technical backbone that our engineers, product teams, and operations depend on every day. You'll work across cloud and SaaS environments, driving improvements that raise the bar on system reliability and operational maturity. You'll be expected to bring judgment, initiative, and technical depth — and to operate with significant autonomy. As a member of the TechOps team, you will drive the operational reliability of the technical ecosystems utilized by our global workforce. Beyond day-to-day administration, you will spearhead high-impact infrastructure initiatives that define our organizational maturity and technical trajectory. As the main IT point of contact for our employees, you will also assist with technical projects as we scale various teams. What you'll do Ticket management and remote support Hardware and software support Networking Videoconferencing (both digital and physical) Onboarding and offboarding tasks for new hires and departing employees Procuring and shipping equipment to remote employees across the EU General technical assistance Execution of large-scale technical projects and company-wide technology initiatives Work as part of the team responsible for the administration, performance, and reliability of cloud infrastructure across multiple environments, including Okta, Google Workspace, Slack, Zoom and Atlassian Manage and evolve hybrid systems, ensuring seamless integration with cloud workloads Administer and optimise the SaaS and MDM tooling stack that supports a globally distributed workforce Lead incident response for critical systems, including root cause analysis and post-incident review Build and maintain automation to reduce manual overhead and improve system observability Define and enforce security and access control policies across platforms Partner with the Security teams to support compliance requirements Contribute to technical documentation and runbooks that raise team-wide operational standards What you'll bring 5+ years in systems administration or infrastructure engineering roles Strong working knowledge of cloud infrastructure environments Experience administering enterprise SaaS platforms and MDM solutions (e.g. Jumpcloud, Okta) Solid understanding of networking fundamentals, identity management, and access control Track record of operating autonomously and making sound technical decisions under pressure Clear communicator — able to translate technical complexity for non-technical stakeholders Nice to have Experience in a web3, fintech, or high-growth tech environment Exposure to security frameworks or compliance programmes (SOC2, ISO 27001) Experience supporting globally distributed, fully remote teams Experience across at least two major cloud providers (AWS, GCP, Azure) The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range. US pay range (not including bonus, equity or other benefits) $138,745 — $202,336 USD In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.

* Own large, hospital and care organizations’ deployments end-to-end, including project plans, timelines, dependencies, risks and stakeholder alignment. * Lead live product demos for prospective clients and support commercial efforts in Spain.

Location: New York, United States; Toronto, Canada Workplace: hybrid Technical Operations Manager We are seeking a hands-on Technical Operations Manager to own and mature core TechOps capabilities across security, endpoint management, identity, networking, operational resilience and service management. Security is an equal and integral part of the role, alongside reliable day-to-day technology operations and continuous improvement. The successful candidate will combine strong technical troubleshooting and security operations experience with operational leadership. You will hold global ownership for assigned TechOps capabilities while acting as the primary TechOps presence within your region. You will be expected to identify risks and operational weaknesses, design practical solutions, drive remediation to completion and maintain clear, audit-ready evidence of control effectiveness. About Us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: • Global payments and receivables • Foreign Exchange (FX) • Treasury management • Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. Key Responsibilities Security Operations & Incident Management • Operate as a hands-on security-focused TechOps leader across endpoint, identity, email, collaboration and access layers. • Use Microsoft Defender and related security tooling to investigate alerts, suspicious activity, endpoint vulnerabilitie and configuration weaknesses. • Perform technical investigation, containment and remediation for incidents within TechOps scope, partnering with Security/SOC, SRE and Engineering where deeper investigation or escalation is required. • Drive root-cause analysis, corrective actions and post-incident improvements to reduce recurrence. • Support least-privilege, privileged access and Zero Trust security principles across the technology estate. Endpoint, MDM & Vulnerability Management • Own the security, compliance and operational health of Windows and macOS endpoints globally. • Own MDM and endpoint management capabilities, including device enrolment, compliance policies, security baselines, encryption, application deployment and configuration management. • Drive endpoint vulnerability and patch management from identification and risk prioritisation through remediation and compliance reporting. • Monitor vulnerable or non-compliant devices, investigate exceptions and ensure remediation within agreed timelines. • Maintain secure endpoint standards aligned with recognised security benchmarks and organisational requirements. Identity & Access Management • Administer and improve Microsoft Entra ID, including Conditional Access, MFA, SSO, SCIM, enterprise applications, groups and identity protection. • Own and continuously improve Joiner, Mover and Leaver (JML) processes, ensuring reliable provisioning and timely deprovisioning of access. • Drive automation and group-based access models to reduce manual administration and strengthen access governance. • Support privileged access management and identity governance controls. Networking & Secure Access - Core Requirement • Demonstrate strong practical networking knowledge, including TCP/IP, DNS, DHCP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL. • Own or support secure access technologies such as Zscaler, including Client Connector, traffic forwarding, URL filtering, SSL inspection, PAC files, internet access and private application access. • Troubleshoot complex connectivity issues and determine whether the root cause sits with the endpoint, identity, DNS, network, proxy, firewall, certificate or application layer. • Work with network, security and infrastructure partners to design and implement resilient, secure office and remote connectivity. • Support office network operations, ISP/vendor escalations and connectivity resilience within the assigned region. Compliance, Vanta & Control Management • Own the operational effectiveness of TechOps security and compliance controls and use Vanta to monitor control health, identify gaps, coordinate remediation and maintain evidence. • Support audit and regulatory readiness across ISO 27001, SOC 2, PCI DSS, GDPR and other applicable frameworks. • Understand the purpose and risk addressed by TechOps controls rather than treating compliance as an evidence-only exercise. • Partner with Security, Risk, Legal and Compliance teams on risk assessments, audit requests, control testing and remediation activities. • Maintain accurate, timely and audit-ready technical documentation and evidence. IT Service Management, Jira & Operational Excellence • Use Jira/Jira Service Management to manage operational work, priorities, ownership, SLAs, backlog, incidents, service requests, problems, changes and access requests. • Act as an escalation point for complex operational and security issues and coordinate structured resolution across teams. • Establish and maintain measurable operational standards, dashboards and service performance reporting. • Ensure problems are taken through to resolution with clear ownership and follow-through, not simply transferred between teams. Process Improvement & Automation • Continuously review TechOps processes and identify opportunities to simplify, standardise, automate or introduce self-service. • Develop and maintain automation using PowerShell, APIs and workflow platforms to reduce manual effort and improve reliability, security and auditability. • Create scalable global standards while recognising legitimate regional requirements. • Document repeatable processes through runbooks, SOPs, knowledge articles and technical documentation. Asset, Software & Technology Lifecycle • Maintain accurate hardware, software, access and ownership inventories, with clear linkage between users, identities, devices, applications and privileges. • Oversee device lifecycle activities including deployment, stock/spares, recovery, secure disposal and regional logistics. • Support software licensing, application lifecycle management and identification of unused or unnecessary licences. • Evaluate and onboard new IT/security tooling with appropriate technical, security and operational due diligence. Regional Office Technology & Vendor Management • Act as the primary TechOps contact for the assigned office/region and ensure reliable, secure and professional end-user technology services. • Own or coordinate office technology including connectivity, Wi-Fi, meeting rooms, printing, end-user equipment and local technology vendors. • Manage vendor escalations and service performance and challenge proposed technical solutions where appropriate. • Provide initial operational triage for business-critical platform or production incidents and coordinate escalation to SRE or Engineering. Leadership, Ownership & Collaboration • Operate with a high degree of autonomy: identify issues, assess risk, propose solutions, drive delivery, communicate progress and close the loop. • Mentor and guide TechOps specialists, delegate effectively and promote consistent standards across regions. • Partner effectively with Security, SRE, Engineering, HR, Legal, Compliance and business stakeholders. • Communicate operational health, risks, incidents, dependencies and improvement priorities clearly to TechOps leadership and relevant stakeholders. • Take global ownership of assigned TechOps capabilities while supporting regional execution and cross-region consistency. Experience & Qualifications Experience • 7+ years of experience across Technical Operations, Security Operations, Systems Engineering, Infrastructure or related roles. • Demonstrated experience operating and improving technology/security controls in a distributed, multi-region environment. • Experience working in a regulated or security-conscious organisation is strongly preferred. • Experience owning technical services or capabilities through their full operational lifecycle. Technical Expertise - Must Have • Strong hands-on Windows and macOS endpoint management and security experience. • Strong MDM/endpoint management experience with platforms such as Intune, Iru/Kandji, Jamf, ManageEngine Endpoint Central or equivalent. • Strong Microsoft security and identity experience, particularly Microsoft Defender and Entra ID. • Strong practical networking and troubleshooting knowledge across DNS, DHCP, TCP/IP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates and TLS/SSL. • Experience with Zscaler or comparable secure access/SSE platforms. • Experience with vulnerability management, patching, security baselines and remediation tracking. • Working knowledge of ISO 27001, SOC 2 and/or PCI DSS controls and audit requirements. • Strong scripting and automation skills, particularly PowerShell, with the ability to work with APIs and workflow automation. • Experience with Jira/Jira Service Management or comparable ITSM platforms and structured operational processes. Nice to Have • Microsoft Purview experience covering DLP, information protection and data classification. • Exposure to PAM and identity governance tooling. • Cloud security/operations exposure across Azure, AWS and/or GCP. • Experience with Vanta or similar compliance automation platforms. • Experience with office network design, ISP management and resilient connectivity. Attributes • Security-first and operationally minded, with equal focus on protection, reliability and user experience. • Hands-on and technically credible; comfortable troubleshooting complex issues rather than relying solely on vendors or specialists. • Ownership-driven, with strong follow-through from problem identification to measurable resolution. • Calm and methodical during incidents and high-pressure situations. • Comfortable challenging existing processes and proposing practical improvements. • Strong communicator across technical and non-technical teams, time zones and cultures. • Highly organised, documentation-driven and comfortable working with measurable objectives and controls. Technology Environment Microsoft 365, Azure Entra ID, Microsoft Defender, Microsoft Purview, MDM/endpoint management platforms, Windows and macOS, Zscaler, Vanta, Jira/Confluence, AWS and GCP, and third-party security and collaboration platforms supporting a globally distributed workforce. Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.

Location: Remote - US About the Job: LaunchDarkly is looking for a Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations across the employee and candidate lifecycles. Reporting to the Senior Director, People Operations, you will lead a connected portfolio spanning global People Operations, Talent Acquisition Operations, employee and candidate experience, compliance-related workflows, operational governance, and team capability for a growing global company. You will translate business and People priorities into clear ownership, scalable processes, strong controls, and a reliable operating rhythm. This role will work in close partnership with the Director, People Programs, Systems & Analytics. The Director, People Operations will own operational outcomes, service delivery, process execution, and stakeholder partnership. The Director, People Programs, Systems & Analytics will own managing the strategy and roadmap for People programs, systems, analytics, AI, data governance, and change enablement. Together, these leaders will create a practical, integrated People operating model that is trusted by employees, candidates, managers, HRBPs, and business leaders. Responsibilities: People Operations Leadership Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery. Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement. Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support. Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts. Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity. Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy. Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations. Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk. Talent Acquisition Operations Establish the operating model for Talent Acquisition Operations, including recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, offer process support, and recruiting operations reporting. Partner with Talent Acquisition leadership to improve recruiter and coordinator capacity, operating discipline, candidate experience, hiring-manager partnership, and consistency across recruiting workflows. Establish clear ownership and service standards across recruiting operations, including intake quality, scheduling, interview readiness, candidate handoffs, and offer-to-onboarding transitions. Identify opportunities to simplify and strengthen Greenhouse and connected recruiting workflows in partnership with the Director, People Programs, Systems & Analytics and technical partners. Support scalable recruiting programs, vendor management, executive recruiting operations, contingent recruiting processes, and other Talent Acquisition priorities as the business evolves. Use recruiting and operational signals to surface bottlenecks, clarify tradeoffs, and recommend improvements to hiring velocity, quality, candidate experience, and team capacity. Partnership with People Programs, Systems & Analytics Partner with the Director, People Programs, Systems & Analytics to maintain one integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI. Translate operational pain points and stakeholder needs into clear requirements, process improvements, system enhancements, reporting needs, and measurable outcomes. Jointly define operating metrics, service-level expectations, data requirements, and success measures for employee and candidate lifecycle processes. Ensure new systems, workflows, programs, and automation are operationally sound, documented, adopted, and supported after launch. Partner on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI involving employee or candidate information. Create a disciplined operating rhythm for prioritization, dependency management, risk review, decision-making, and communication across the People portfolio. Cross-functional Partnership and Change Partner closely with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors to deliver reliable People and Talent processes. Lead change adoption for operational changes, including stakeholder alignment, communications, training, readiness, issue management, and post-launch improvement. Bring structure to ambiguous work, identify root causes, and make practical decisions that balance employee experience, candidate experience, compliance, speed, scalability, and cost. Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions. Build strong relationships with business leaders and managers so People processes are understood, usable, and aligned to business needs. Qualifications: 15+ years of experience in People Operations, HR Operations, Talent Operations, shared services, or a similarly complex People function, including 5 years leadership experience across both employee and candidate lifecycle operations. Demonstrated success designing or scaling a global People Operations or Talent Acquisition Operations operating models at both small as well as medium-to-large sized companies. Experience leading and developing teams across multiple operational disciplines, with a track record of creating clarity, accountability, and strong service delivery. Strong understanding of employee lifecycle operations, recruiting operations, HR compliance, employee data, HR systems, recruiting systems, and cross-functional dependencies. Experience with Greenhouse or an equivalent recruiting system, including workflows, approvals, reporting, integrations, or process improvement. Experience improving operational controls, documentation, self-service, service delivery, data quality, and process consistency at scale. Experience designing, managing, or improving integrations across HR systems and connected People tools to support reliable data flows and scalable operations. Experience partnering effectively with Legal, Finance, IT, Payroll, HRBPs, Recruiting, and business leaders on sensitive or high-impact work. Sound judgment when handling confidential employee and candidate information, compliance-related matters, escalations, and employee experience risks. Strong program management, prioritization, change leadership, written communication, and executive communication skills. Ability to use data and operational metrics to diagnose issues, set priorities, measure outcomes, and communicate recommendations. Willingness to remain close enough to the work to understand process details, remove barriers, and personally solve complex problems when needed. About You: You are a thoughtful, service-oriented People leader who combines operational discipline with empathy and care. You create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incomplete. You see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience. You are hands-on enough to understand how work gets done and strategic enough to build a model that scales. You build trust through sound judgment, transparency, follow-through, and respect for confidential information. You are collaborative and pragmatic, with a strong instinct for root-cause analysis and continuous improvement. You care about creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners. What Success Looks Like: People Operations and Talent Acquisition Operations have clear ownership, service standards, escalation paths, and operating rhythms. Employees, candidates, managers, HRBPs, and business leaders experience more consistent, responsive, and equitable support. Core employee and candidate lifecycle processes are documented, measurable, scalable, and supported by appropriate controls and self-service resources. People Operations and Talent Acquisition Operations teams are engaged, capable, and organized around the highest-value work. Greenhouse and connected workflows support a reliable, efficient, and high-quality recruiting experience in partnership with the People systems function. The People team has a clear, integrated roadmap across operational execution, programs, systems, analytics, and AI, with well-managed dependencies and decisions. Operational risks, data-quality issues, manual work, and process fragmentation are identified early and reduced over time. People leaders and business partners trust the function to deliver practical solutions, communicate clearly, and follow through on commitments. Pay: Target pay ranges based on Geographic Zones* for Level M4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $191,800 - $263,670** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $172,600 - $237,270* Zone 3: All other US locations - $163,000 - $224,070** All Zones Inclusive of a 15% Bonus Target LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with candidate needs. Exact compensation may vary based on skills, experience, and location. Restricted Stock Units, health, vision, dental, and mental health benefits are provided in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @ launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.