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Location: Remote, San Francisco, CA, US Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE Supabase is looking for a Dev Experiences and Community Lead (SF) to help grow and scale our developer community initiatives and industry event programs. You’ll work closely with the Head of Global Events and Field Marketing to build programs that connect Supabase with developers and the broader ecosystem. This includes initiatives such as meetups, workshops, hackathons, and community activations that bring Supabase into the spaces where developers learn, build, and collaborate. As an early member of the events team, you’ll help shape how Supabase shows up in person around the world while building the playbooks and frameworks that allow these programs to scale globally. This role sits within Field Marketing and works cross-functionally across Marketing, DevRel, Partnerships, Sales and Design to support programs that deepen developer engagement, strengthen ecosystem relationships. You will also support programming around Supabase Select, our flagship user conference, including partner and community programming connected to the event. We’re a lean, remote-first team, so this role requires someone who is comfortable operating independently, experimenting with new ideas, and helping build the systems that will power Supabase’s events program as it grows. WHAT YOU’LL DO Own and Scale Community Programs - Scale Supabase developer meetups, workshops, and hackathons globally - Partner with DevRel to align community events with product launches and developer education initiatives - Coordinate community meetups around major industry events and Launch Week - Support community programming connected to Supabase Select - Support the SupaSquad advocate network through community activations Support Industry Event Activations - Support Supabase’s presence at conferences such as AWS re:Invent, KubeCon, Stripe Sessions, Dash, and other events - Coordinate developer-focused side events, meetups, and partner activations around major conferences - Collaborate with Partnerships on co-hosted events Turn Experiments Into Scalable Programs - Build playbooks and frameworks for community and ecosystem programs - Identify opportunities to scale successful initiatives across regions - Standardizing event formats and processes as program grow Collaborate Across the Events Team - Partner with the events team on logistics and execution for community programs - Support promotion and event readiness with Marketing - Help ensure strong attendee experiences and post-event follow-up WHO YOU ARE - 5–7+ years in field marketing, developer marketing, community programs or partner marketing - Experience working with developer communities or technical audiences - Strong project management and organizational skills - Comfortable collaborating cross-functionally - Curious about developer ecosystems and the communities around modern infrastructure - Able to manage multiple initiatives in a fast-moving environment Comfortable working remotely and independently - Willing to travel for events as needed NICE TO HAVE - Experience supporting developer meetups, hackathons, or workshops - Experience with community-led growth or developer advocacy programs - Experience running ecosystem or partner-led event programs WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Seoul, South Korea We are growing! We are currently looking to hire a Country Manager South Korea - Luxury Customer Experience for our Seoul office. About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impacts. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. Role Overview: As Country Manager for South Korea, you will be the senior local leader and will hold full accountability for the country’s P&L, commercial growth, client satisfaction, team performance, operational execution, and the quality and profitability of locally delivered projects. Reporting to our CXG Chief Customer Officer, you will act as the main point of contact for all local matters and will have authority over a team of five people. This is a hands-on leadership role. You will be expected to work closely with clients, local teams and our global teams, personally drive business development, make day-to-day operational decisions, and intervene directly when commercial or delivery performance requires support. You will lead the South Korea team across Customer Success and Operations (in partnership with the Chief of Operational Excellence), ensuring clear priorities, effective collaboration, appropriate resourcing, and consistent execution. What you will be doing: 1. Country Leadership, Team Management and Accountability Lead the South Korea team with energy, clarity, empathy, and a strong sense of ownership. Set clear responsibilities and decision-making authority across the local organization, while remaining close enough to the business to identify issues early and remove obstacles quickly. Manage, coach, empower, and hold local team members accountable for their scope of work, and promote a consultative, solution-oriented and commercially proactive mindset. Set clear individual and collective objectives, with a particular focus on client growth, project quality, operational excellence, profitability, and execution discipline. Make timely resource and staffing decisions based on project requirements, commercial priorities, delivery risk, and the financial performance of the market. Foster a positive, inclusive, collaborative, and performance-driven culture across the local team. Ensure the South Korea team operates in full alignment with CXG’s global policies, processes, methodologies, quality standards, and ethical expectations. 2. Business Performance, P&L and Market Development Define and execute the South Korea business plan in line with CXG’s regional and global strategy and the specific characteristics of the local market. Own the full P&L of the South Korea business, with clear accountability for revenue, gross margin, operating expenses, cash collection, forecasting, and overall profitability. Personally lead an ambitious and hands-on business development strategy, actively originating, pursuing, and converting new business opportunities rather than relying primarily on regionally or globally generated leads. Develop and maintain a strong network of senior decision-makers in South Korea and establish CXG as a trusted strategic partner to both Korean and international brands. Activate and expand local opportunities with international brands for which CXG already holds regional or global relationships, building the local trust and executive engagement required to generate additional business. Identify and win new logos, including Korean premium and luxury brands, international brands operating in South Korea, and companies within CXG’s priority industries. Develop CXG’s presence in priority sectors in South Korea, including luxury and premium retail, automotive, hospitality, and other relevant client ecosystems. Build a healthy and diversified pipeline combining growth from existing accounts, new logos, new solutions, cross-practice opportunities, and multi-year engagements. Balance short-term revenue generation with the development of sustainable, profitable client relationships and a strong long-term position for CXG in South Korea. Establish clear local ownership of business development, ensuring that Customer Success Managers proactively generate qualified opportunities and expand their accounts. Set and monitor clear commercial objectives and performance indicators for the local team, with named ownership and disciplined follow-up for each opportunity. Track market performance and provide clear, consistent reporting to the Chief Customer Officer and other relevant global stakeholders. Lead the annual budgeting and regular reforecasting processes, take corrective action when results deviate from plan, and ensure financial decisions support both growth and profitability. Maintain a disciplined and transparent pipeline, with reliable forecasting, clear ownership of opportunities, realistic probabilities, and consistent follow-up through to conversion. 3. Project Delivery and Quality Own the quality, timeliness, scope, and profitability of all locally delivered projects, ensuring that commitments made to clients are realistic and consistently met. Oversee delivery governance, including project reviews, resource planning, quality controls, margin monitoring, risk identification, and clear escalation paths. Review the performance of key or at-risk projects, challenge delivery plans when required, and intervene directly to resolve issues affecting quality, deadlines, client satisfaction, or profitability. Act as the senior local escalation point for clients and ensure that concerns are addressed quickly, transparently, and with clear ownership. Guide the team in designing impactful client solutions by leveraging CXG’s full range of practices, methodologies, data, and expertise. Ensure that Customer Experience Evaluation and other measurement solutions provide a strong foundation for client relationships while systematically identifying opportunities to broaden and deepen those relationships. Ensure that proposals and client conversations clearly articulate CXG’s differentiation: deep luxury and premium expertise, a global delivery model, proprietary experience data and benchmarks, an integrated view of customer and employee experience, and in-house teams in each market. Promote CXG’s thought leadership, reputation, and visibility in the South Korean market. Deliver impactful client presentations and ensure the team communicates with clear content, a confident and professional presence, and an engaging tone of voice. 4. Operational Governance and Office Management Coordinate closely with regional and global Operations teams to ensure operational excellence, appropriate capacity, and effective development and engagement of the local evaluator community. Oversee the overall management of the South Korea office and key administrative processes, including receivables, supplier and vendor coordination, office maintenance, and the timely payment of local bills and services. Lead local workforce planning and support recruitment, onboarding, performance management, and succession needs to build the capabilities required by the business. Requirements What will you bring along: Master’s degree or equivalent experience in Business Administration, Management, Marketing, or a related field. Minimum 12 years of experience in consulting, customer experience, market research, retail, marketing, or sales, including significant responsibility for a local market, business unit, or client-facing operation. Fluency in Korean and English, with the ability to influence senior stakeholders and lead complex client conversations in both languages. Demonstrated accountability for a P&L, including revenue growth, margin management, budgeting, forecasting, cost control, and corrective action. A strong track record of personally originating, developing, and winning new B2B business in South Korea, supported by a relevant network of senior local decision-makers. Proven experience leading multidisciplinary teams and maintaining high standards of client service, project delivery, quality, and operational execution. Deep understanding of the premium and luxury market and the business dynamics shaping client priorities. Strong knowledge of the South Korean market, business culture, and local client expectations. An established network within the luxury, premium retail, automotive, hospitality, consulting, or other relevant B2B sectors in South Korea. Proven success in performance management, strategic planning, and hands-on execution. Strong financial, commercial, operational, and strategic acumen. A hands-on, resilient, and entrepreneurial leadership style, with the ability and willingness to move between strategy, sales, client management, project oversight, and operational problem-solving. Effective and polished presentation skills, with a persuasive, diplomatic, and engaging communication style. A strong consulting mindset, sound judgement, and the ability to make decisions and remain accountable for their commercial, operational, and people impact. Why join us? This is a strong opportunity for a driven and business-savvy leader to take full ownership of a country operation while remaining close to clients, teams, projects, and the market. At CXG, you will be part of a global, multicultural, and mission-driven team. You’ll take on meaningful projects, develop impactful solutions, and work alongside passionate professionals who believe in shaping better customer and employee experiences. We would love to hear from you if you are looking for a role with autonomy, accountability, influence, and the opportunity to build sustainable growth in South Korea.

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: The person in it owns the product direction and execution of the Engineering Platform, treats Creatio engineers as customers, and is measured by how reliable, self-service and automated the platform becomes, not by how well the backlog is groomed. Responsibilities: Platform reliability. Own SLOs for platform services. Turn incident and problem data into a preventative roadmap. Over time, incidents should become rarer, shorter, and less repetitive. We track the trend, shared with all the stakeholders. Standards and golden paths. Define, with Tech Leads, the paved roads for new services, pipelines, environments and testing. Make the paved road the easiest option, then measure adoption. Guide teams on industry best practice. Retire custom (not optimal) setups. Security posture of the platform. Own patch and vulnerability remediation SLAs for platform components. Make software updates a background process (automated updates, dependency bots, image rebuilds), not a periodic project. Toil removed. Quantify manual work across provisioning, pipelines, ops requests, onboarding and patching. Eliminate it in order of impact, preferring self-service and automation over faster ticket handling. DX measurements. Take the existing signals (build time, provisioning time, developer surveys) and build them into a coherent, published scorecard that Engineering leadership uses to steer investment. Product Goals: Formalizing Product Goals, Deliverables breakdown and tracking, execution and adoption tracking. Problem Management: cases review; Defining and prioritizing Problems.  Requirements: Several years building or operating developer platforms, DevOps or SRE tooling in an organization of 20+ engineering teams, followed by a product, lead or staff-level role owning direction for such a platform. A builder's background: has personally written and operated CI/CD pipelines, infrastructure-as-code and automation. Still reads code and pipeline definitions fluently, reviews designs, prototypes when needed, but chooses to delegate the build. Working knowledge of: containers and Kubernetes; CI/CD systems (TeamCity, Jenkins, GitHub Actions or similar); IaC (Terraform, Ansible or similar); Windows and Linux automation; cloud and on-prem infrastructure; secure SDLC and vulnerability management. Track record of eliminating manual work at scale: can describe a class of toil they removed, how they measured it and what the second-order effects were. Practical experience applying AI tools and agents to engineering workflows, and a point of view on where they help and where they do not. Product craft: discovery with internal users, outcome-based roadmaps, prioritisation under constraint, clear written decision records. Influence without authority: has changed how engineers work across teams they did not manage. English B2 or higher, written and spoken; clear, concise writing is essential. Experience defining and operating Developer Experience and platform metrics (DORA, SPACE, DevEx frameworks) and using them to drive investment. Experience with SLO-based reliability practice and blameless post-incident process. Experience with policy-as-code, software supply chain security and automated dependency management. What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Senior Customer Experience Specialist (Lesson Experience) role at Preply, an edtech platform for finding tutors and remote learning. The company is valued at $1.2B with a team size of 501-1k. The founders include Kirill Bigai (CEO), Dmytro Voloshyn (CTO), and Serge Lukianov. Candidates should have 4+ years of experience in Customer Experience, Operations, Program/Project Management, or Consulting. The position is located in Barcelona. Узнать подробнее и откликнуться: тут https://www.linkedin.com/jobs/view/senior-customer-experience-specialist-lesson-experience-at-preply-4479118456/

Location: NZ: Wellington: Xero One (19-23 Taranaki St) Workplace: Hybrid The role and its impact Every Xero relies on the systems behind their working life, from their first day to their last. As PX Systems Manager, you will own the roadmap for around 38 People and Payroll systems, with Workday at the core, and shape how they grow so they are simple to use, well governed and ready for what comes next. You will choose what gets built, improved or retired, and make the trade-offs clear along the way. This is a chance to move beyond a single platform and shape a broad portfolio. You will guide a specialist team, work closely with PX, Payroll, PXIS and Enterprise Technology, and protect payroll accuracy, data quality and compliance, while making everyday work easier for employees, people leaders and PX teams through self-service, automation and AI. The team and how they connect You will join the PX Systems team within Employee Lifecycle and Experience, a newly formed group reporting to the GM Employee Experience. The team brings together a Workday functional expert, PX and Payroll systems specialists and associate analysts who look after day-to-day systems and improvements. They work in step with Payroll, PXIS and Enterprise Technology, who own the technical platform, and they value curiosity, clear ownership and respectful debate. Initially, you will focus on - Getting to know the portfolio, with Workday at its core alongside payroll platforms and tools for hiring, onboarding, learning, engagement and wellbeing. - Agreeing a prioritised PX and Payroll roadmap with partners across PX, Payroll, PXIS and Enterprise Technology. - Making the split of responsibilities between PX, PXIS and Enterprise Technology clear and workable day to day. - Starting an improvement shaped by user feedback, using self-service, automation or AI to reduce manual effort. Where and how you can work This role can be based in Melbourne, Sydney or Wellington. Xero works in a hybrid way with no company-wide mandated office days, so the team will agree a purposeful in-person rhythm that suits the work, and you will be able to contribute fully when working remotely. We value contribution and impact, not office visibility, and we welcome conversations about the flexibility or adjustments you need. Here are some of the things we are looking for - You will Go Bold by turning strategy into a clear roadmap and being open about what will and will not be prioritised. - Your knowledge of HRIS platforms, payroll systems and the wider HR technology landscape gives you a strong base to build on. - Experience working alongside technical or IT teams in a business owner or product owner role means you can translate needs clearly for technical and non-technical audiences. - You have rolled out systems and processes to varied user groups, with a focus on adoption and a great user experience. - You will Go Further by managing vendors, building business cases for technology investment and keeping People data private, secure and compliant. - A Go Together approach comes naturally to you, whether you are coaching a team, staying close to the detail or exploring how AI and automation can improve the way we work. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A real human recruiter reviews all candidates before any hiring action is taken.

Location: AU: Sydney (45 Clarence St) Workplace: Hybrid The role and its impact Every Xero relies on the systems behind their working life, from their first day to their last. As PX Systems Manager, you will own the roadmap for around 38 People and Payroll systems, with Workday at the core, and shape how they grow so they are simple to use, well governed and ready for what comes next. You will choose what gets built, improved or retired, and make the trade-offs clear along the way. This is a chance to move beyond a single platform and shape a broad portfolio. You will guide a specialist team, work closely with PX, Payroll, PXIS and Enterprise Technology, and protect payroll accuracy, data quality and compliance, while making everyday work easier for employees, people leaders and PX teams through self-service, automation and AI. The team and how they connect You will join the PX Systems team within Employee Lifecycle and Experience, a newly formed group reporting to the GM Employee Experience. The team brings together a Workday functional expert, PX and Payroll systems specialists and associate analysts who look after day-to-day systems and improvements. They work in step with Payroll, PXIS and Enterprise Technology, who own the technical platform, and they value curiosity, clear ownership and respectful debate. Initially, you will focus on - Getting to know the portfolio, with Workday at its core alongside payroll platforms and tools for hiring, onboarding, learning, engagement and wellbeing. - Agreeing a prioritised PX and Payroll roadmap with partners across PX, Payroll, PXIS and Enterprise Technology. - Making the split of responsibilities between PX, PXIS and Enterprise Technology clear and workable day to day. - Starting an improvement shaped by user feedback, using self-service, automation or AI to reduce manual effort. Where and how you can work This role can be based in Melbourne, Sydney or Wellington. Xero works in a hybrid way with no company-wide mandated office days, so the team will agree a purposeful in-person rhythm that suits the work, and you will be able to contribute fully when working remotely. We value contribution and impact, not office visibility, and we welcome conversations about the flexibility or adjustments you need. Here are some of the things we are looking for - You will Go Bold by turning strategy into a clear roadmap and being open about what will and will not be prioritised. - Your knowledge of HRIS platforms, payroll systems and the wider HR technology landscape gives you a strong base to build on. - Experience working alongside technical or IT teams in a business owner or product owner role means you can translate needs clearly for technical and non-technical audiences. - You have rolled out systems and processes to varied user groups, with a focus on adoption and a great user experience. - You will Go Further by managing vendors, building business cases for technology investment and keeping People data private, secure and compliant. - A Go Together approach comes naturally to you, whether you are coaching a team, staying close to the detail or exploring how AI and automation can improve the way we work. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A real human recruiter reviews all candidates before any hiring action is taken.

Location: AU: Melbourne: (260 Burwood Rd) Workplace: Hybrid The role and its impact Every Xero relies on the systems behind their working life, from their first day to their last. As PX Systems Manager, you will own the roadmap for around 38 People and Payroll systems, with Workday at the core, and shape how they grow so they are simple to use, well governed and ready for what comes next. You will choose what gets built, improved or retired, and make the trade-offs clear along the way. This is a chance to move beyond a single platform and shape a broad portfolio. You will guide a specialist team, work closely with PX, Payroll, PXIS and Enterprise Technology, and protect payroll accuracy, data quality and compliance, while making everyday work easier for employees, people leaders and PX teams through self-service, automation and AI. The team and how they connect You will join the PX Systems team within Employee Lifecycle and Experience, a newly formed group reporting to the GM Employee Experience. The team brings together a Workday functional expert, PX and Payroll systems specialists and associate analysts who look after day-to-day systems and improvements. They work in step with Payroll, PXIS and Enterprise Technology, who own the technical platform, and they value curiosity, clear ownership and respectful debate. Initially, you will focus on - Getting to know the portfolio, with Workday at its core alongside payroll platforms and tools for hiring, onboarding, learning, engagement and wellbeing. - Agreeing a prioritised PX and Payroll roadmap with partners across PX, Payroll, PXIS and Enterprise Technology. - Making the split of responsibilities between PX, PXIS and Enterprise Technology clear and workable day to day. - Starting an improvement shaped by user feedback, using self-service, automation or AI to reduce manual effort. Where and how you can work This role can be based in Melbourne, Sydney or Wellington. Xero works in a hybrid way with no company-wide mandated office days, so the team will agree a purposeful in-person rhythm that suits the work, and you will be able to contribute fully when working remotely. We value contribution and impact, not office visibility, and we welcome conversations about the flexibility or adjustments you need. Here are some of the things we are looking for - You will Go Bold by turning strategy into a clear roadmap and being open about what will and will not be prioritised. - Your knowledge of HRIS platforms, payroll systems and the wider HR technology landscape gives you a strong base to build on. - Experience working alongside technical or IT teams in a business owner or product owner role means you can translate needs clearly for technical and non-technical audiences. - You have rolled out systems and processes to varied user groups, with a focus on adoption and a great user experience. - You will Go Further by managing vendors, building business cases for technology investment and keeping People data private, secure and compliant. - A Go Together approach comes naturally to you, whether you are coaching a team, staying close to the detail or exploring how AI and automation can improve the way we work. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A real human recruiter reviews all candidates before any hiring action is taken.

Location: Al Jubail, Saudi Arabia Eram Talent is hiring for a Mechanical Manitenance Engineer - HVAC with core experience in Petrochemical Plants. The candidate would be responsible for maintaining the reliability, availability, and performance of HVAC and Mechanical Refrigeration Units (MRUs) serving critical petrochemical facilities. Leads preventive and predictive maintenance programs, troubleshooting activities, root cause investigations, reliability improvement initiatives, and spare parts optimization to ensure safe and uninterrupted operation. Key Responsibilities · Extensive experience in maintaining, troubleshooting, and optimizing HVAC, chiller, and industrial refrigeration systems in petrochemical and process plant environments. · Hands-on expertise with Mechanical Refrigeration Units (MRUs), centrifugal, screw, and reciprocating chillers, AHUs, package units, ventilation systems, compressors, condensers, evaporators, pumps, and refrigeration control systems. · Diagnose and resolve mechanical, electrical, instrumentation, refrigeration, and control-related failures to ensure maximum equipment availability and reliability. · Analyze operating parameters including temperature, pressure, flow, superheat, subcooling, and compressor performance to identify system abnormalities and implement corrective actions. · Perform equipment performance evaluations, condition assessments, and reliability improvements to minimize downtime and optimize energy efficiency. · Proficient in interpreting HVAC/refrigeration schematics, P&IDs, electrical drawings, and OEM technical documentation. · Experienced in Building Management System (BMS) and HVAC control systems, including monitoring equipment performance, troubleshooting control logic, analyzing alarms, optimizing system operation, and integrating HVAC assets with centralized monitoring and control platforms. Perform RCI investigations for critical and repetitive equipment failures. Implement corrective and preventive actions to improve equipment reliability. Preventive & Predictive Maintenance Develop and optimize preventive maintenance programs based on equipment criticality and reliability data. Ensure timely completion of maintenance plans and work orders. Spare Parts Management Review and optimize HVAC spare parts inventory. Identify critical and insurance spare parts requirements. Establish minimum and maximum inventory levels based on risk and lead times. Coordinate with procurement and warehouse teams to ensure spare availability. Support obsolescence management and spare part standardization initiatives. Safety & Compliance Requirements Ensure compliance with company safety regulations and engineering standards. Participate in PSSR, risk assessments, and incident investigations when required. Support process safety requirements related to HVAC systems serving critical occupied buildings. Requirements Minimum of 10 years experience in petrochemical, refinery, oil & gas Bachelor Degree in Engineering HVAC, Chillers & Industrial Refrigeration Systems Maintenance & Troubleshooting MRU Operation and Maintenance Reliability Engineering Preventive & Predictive Maintenance RCI Spare Parts Optimization Building Management Systems (BMS)

Location: Sydney, Australia Calling all truly AWESOME people! About Stranger Soccer Stranger Soccer ( www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa. Role and Responsibilities The selected candidate(s) will be a key member of a small team working at Stranger Soccer NSW, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the NSW Business Owner and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence. Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting The candidate will: Gain experience in daily operations of a business Gain experience and confidence in presenting and communicating with customers Gain experience in what a Singapore brand must consider in efforts to expand internationally Gain experience in working with and communicating with multiple stakeholders in an organization Requirements Positive, proactive “can-do” attitude Strong written and verbal communication skill Comfortable interacting with customers and leading groups Strong interest in football (required) Hospitality, events, or sports management experience is a plus Must be based in Sydney, with availability to attend games in either city Interest in football is a BIG PLUS

Location: UK: London (7 Devonshire Square); UK: Milton Keynes (100 Avebury) Workplace: Hybrid The role & impact At Xero, our purpose is to make running a business beautiful by empowering small businesses with connected technology and strong support networks. As a People Experience Business Partner, you will operate in a strategic partnership model, translating people strategy into meaningful business outcomes with senior leaders across Product & Tech and Sales, as well as leading people initiatives that run across the whole UK. This role suits a commercial operator who specialises in people. You will link talent decisions to commercial impact, challenge leaders with data, and turn strategy into plans that get delivered. You will lead through ambiguity, resolve the most sensitive employee matters with sound judgement, and run organisational design and change end to end. You will also use AI to work faster and sharper, and help leaders and peers do the same. The team & how they connect You will join a collaborative PX team that works hand in hand with global Centres of Excellence teams, both executing global OKRs, and championing your portfolio's priorities. Together, we exchange ideas openly, coach one another, move quickly, and keep our ways of working agile and aligned as the business scales. The team is currently working on - Partnering with Product & Tech and Sales leadership to build workforce plans tied to commercial priorities. - Leading UK-wide programmes, including regional operating model design, workforce planning, and evolving our culture.. - Running salary review, talent reviews, and succession cycles across the portfolio. - Leading meaningful change management and organisational design initiatives to build resilient, scalable structures. - Embedding AI and data into how PX works, and building AI fluency in leaders and teams. Where and how you can work Xero offers a flexible, hybrid way of working, with focused remote time balanced with purposeful in-person collaboration. We use designated boost days in our offices to connect with the team and stakeholders. This role can be based in our London or Milton Keynes office. Here are some of the things we are looking for - You have partnered with senior leadership teams across the full spectrum of people experience, ideally in a mid-to-large SaaS or technology business and are comfortable operating in a matrix environment. You can turn business strategy into people plans with measurable outcomes. - You connect talent decisions to commercial impact and use people data to make recommendations leaders will act on. - You apply AI and data-led approaches to your work, talent strategy, and you help others adopt them. - You can step into an unfamiliar portfolio, build credibility quickly, and resolve complex issues without relying on established relationships or heavy direction. - You have led organisational design and restructures end to end. You have handled high-risk employee relations matters with fair, legally robust, and pragmatic judgement. - You demonstrate collaborative problem-solving skills, with a track record of building trust and alignment across diverse teams. - You’ve developed impactful succession and development plans, and are skilled in remuneration, workforce planning, employment legislation, and driving engagement and high performance cultures. Apply even if your experience isn’t a perfect match. At Xero, we hire based on your skills, passion, and the unique perspective you can bring to our culture and team.

Location: Amman, Jordan Workplace: hybrid We are seeking a high-performing, hands-on Business Development Manager to spearhead B2B client acquisition across the GCC region, primarily focusing on the UAE and Saudi Arabia (KSA). In this role, you will be responsible for driving revenue across our two primary lines of service: Outsourced Financial & Accounting Services and Corporate Language Services . You will leverage your existing executive network, build strong referral partnerships, and execute a disciplined sales strategy to connect with CFOs, Founders, General Managers, and Legal Counsel. Key Responsibilities Direct B2B Sales & Hunting: Proactively identify, prospect, and close new business opportunities within SME and mid-market companies across the UAE and KSA. Dual-Service Line Sales: Drive sales strategies for both business units: Recurring outsourced accounting and corporate finance retainers. Corporate translation, interpretation, and language solutions. Referral Channel Development: Build, maintain, and scale strategic referral networks with law firms, audit practices, corporate service providers, and business setup agencies to secure consistent client leads. Executive Relationship Management: Engage directly with senior decision-makers (CFOs, Founders, Managing Directors, Legal Counsel, and Government Buyers). Pipeline & CRM Management: Maintain rigorous CRM discipline, managing end-to-end sales pipelines, accurate forecasting, and deal execution. Regional Travel: Conduct periodic business trips to the UAE and KSA to meet prospects, attend industry events, and negotiate key accounts. Experience: 6–10 years of proven track record in B2B sales, specifically within Professional Services (Audit, Accounting, Corporate Services, Management Consulting, Legal, or Language Services). GCC Market Track Record: Demonstrated success selling to companies in the UAE and/or KSA with a deep understanding of local business practices. Executive Network: An established, active network among CFOs, GMs, Founders, and Legal/Government buyers in the region. Retainer & Partnership Experience: Proven background in selling recurring retainer models and establishing referral partner ecosystems. Languages: Native/Fluent proficiency in both Arabic and English (written and spoken) is required. Sales Mindset: A self-motivated "hunter" who thrives in a target-driven environment while maintaining top-tier professionalism and CRM discipline.

Location: Toronto, ON, Canada Workplace: OnSite This role is also advertised in French here https://jobs.ashbyhq.com/alan/6e716efd-c2eb-4dd5-8f4d-c920af9ef555. Both postings refer to the same position. _____________________________________________________________ 🎯 THE ROLE AT A GLANCE - Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate. - Salary: CA$ 87,000–106,000 per year, plus equity and benefits. - Languages: Fluent written and spoken English AND French (required). - Work authorization: You must be legally authorized to work in Canada. - Channels: Chat and email. No inbound or outbound phone support. - Hours: Flexible hours on working days (no week-ends) - Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance. _____________________________________________________________ 💙 WHY ALAN Health can't wait. Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. _____________________________________________________________ 📅 WHAT YOU WILL DO DAY TO DAY You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold: 1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email. - Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products. - Help members and business customers get the most value from their coverage. - Share insights with Product and Operations to improve our products and services. - Support new company onboardings. 2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience. - Work with a high degree of autonomy within a small team. - Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch. - Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives. - Help shape onboarding and cross-functional improvements. - Contribute to hiring and, optionally, mentor other Care team members. _____________________________________________________________ 🤖 HOW WE USE AI IN THIS ROLE AI is part of how the Care team works every day, not an add-on. You will be expected to use it to: - Structure information and prepare clear, accurate answers faster. - Speed up repetitive tasks, so you can spend your time on the conversations that need a human. - Improve the quality of your responses. - Spot where a process could be simpler or automated, and help us build that improvement. AI supports you; empathy and judgment stay yours. _____________________________________________________________ 🔍 WHAT WE ARE LOOKING FOR Must-haves - 2+ years of work experience. - Fluent in written and spoken English and French. This is mandatory. - Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office. - Legally authorized to work in Canada. You also - Have a genuine passion for helping people and solving their problems. - Have excellent communication and organizational skills, and can simplify complex topics. - Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above). - Show empathy, initiative, adaptability, and sound judgment. - Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement. - Bring a constructive, growth-oriented mindset. - Have experience mentoring or leading others, or are interested in developing these skills. Nice to have - Knowledge of the Canadian healthcare system. - Experience in Operations, Project Management, Product, or Account Management. _____________________________________________________________ 🚧 THIS ROLE MAY NOT BE FOR YOU IF… - You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change. - You prefer working fully remote. This role is in our Toronto office about four days a week. - You're looking for a phone-based role. Support is by chat and email. - You're not fluent in both English and French, or not authorized to work in Canada. - You'd rather not use AI tools as part of your daily work. _____________________________________________________________ 🎁 PERKS & BENEFITS - Competitive salary and equity. - Six weeks of vacation and flexible working hours. - Comprehensive health insurance, 100% covered by Alan for you and your family. - Lunch allowance, coffee, and snacks. - High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones. - Fully reimbursed TTC monthly pass. - 4% employer matching through our Group RRSP program. - Learning and development opportunities. - Extended parental leave. _____________________________________________________________ ⚙️ IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm. We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment. Learn more about About Alan https://alan.com/about, Careers https://alan.com/careers, our Medium https://medium.com/alan, blog https://blog.alan.com/, and Glassdoor https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm.

Harvey is looking for a Technical Customer Experience Specialist EMEA to resolve enterprise support issues and investigate technical root causes.

IG Group is looking for a Customer Experience Associate Spanish to provide digital customer support, resolve product and platform queries, and improve customer experiences.

Location: New York, NY (HQ); Remote (US); Denver, CO; Miami, FL Workplace: Remote ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM local time (EST/ CST/ PST), and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $60,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Philippines About the Role We are seeking an organized, detail-oriented Surgical Coordinator & Patient Scheduler to oversee end-to-end surgical scheduling and patient coordination. In this role, you will be the central operational link between patients, surgical facilities, and our clinical team. You will communicate procedure details directly to patients, manage required surgical documentation, follow up on outstanding pre-operative requirements, and maintain an optimized, conflict-free surgical calendar. Requirements Key Responsibilities 1. Surgical Scheduling & Calendar Management Coordinate and schedule surgical procedures across providers, operating rooms, and surgical centers. Align surgeon availability, facility block times, and patient preferences to keep the surgical schedule organized and fully optimized. 2. Patient Communication & Procedure Guidance Communicate directly with patients via phone and email regarding upcoming surgical procedures, arrival times, and facility guidelines. Walk patients through procedure expectations, answer logistical questions, and provide clear pre-operative instructions. 3. Surgical Documentation & Pre-Op Requirements Collect, verify, and organize all necessary surgical documentation, including consent forms, physician orders, and clearance notes. Proactively track and follow up on outstanding surgical requirements (e.g., lab work, cardiac/medical clearances, imaging) to prevent procedure delays or cancellations. 4. Clinical Team & Facility Coordination Maintain continuous communication with physicians, clinical staff, and surgical facility schedulers to resolve conflicts and update schedule changes in real time. Ensure all clinical notes, surgical packets, and required materials are finalized and accessible to the care team well before the surgery date. Qualifications & Requirements Experience: 2+ years of medical scheduling experience, with direct background in surgical coordination and procedure management. Workflow Expertise: Solid understanding of surgical clearance processes, pre-op document tracking, and facility block scheduling. Communication: Clear, professional, and empathetic verbal and written English skills for patient and provider interactions. Technical Proficiency: Experience managing Electronic Health Record (EHR/EMR) systems, digital calendars, and cloud communication platforms. Organization: Exceptional multi-tasking skills and attention to detail to track multiple patient requirement lists simultaneously without missing deadlines.