Location: Beverly Hills, United States; West Hollywood, United States; Glendale, United States; Woodland, United States; Costa Mesa, United States; Hawthorne, United States
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older (21 years or older in the United States).
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Beverly Hills, United States; West Hollywood, United States; Glendale, United States; Woodland, United States; Costa Mesa, United States; Hawthorne, United States
Location: Broome, Australia
Shape the Future of Luxury – Join Us as a Brand Evaluator
Are you passionate about luxury fashion, beauty, hospitality, or automotive experiences? As a Luxury Brand Evaluator, you’ll enjoy exclusive access to some of the world’s most iconic brands and play a vital role in shaping their future through your feedback.
This is not just a role; it’s a unique opportunity for individuals who value elegance, attention to detail, and exceptional service.
Why Join Us?
Experience luxury from the inside:
Gain front-row access to top-tier brands, whether you’re visiting elegant boutiques, exploring digital storefronts, or evaluating luxury environments.
Make your voice count:
Your opinions and insights directly contribute to refining the customer journey for some of the world’s most discerning brands.
Enjoy the freedom of freelance work:
select missions that suit your schedule and interests, with most visits lasting around 20 minutes.
What You’ll Do
Select missions that match your personal style and preferences.
Visit boutiques, online platforms, or luxury showrooms and engage authentically with the experience.
Observe and evaluate every element, from ambiance and service to post-purchase care.
Share your insights through a simple online questionnaire.
We’re seeking individuals with a true appreciation for luxury — people who notice the subtle details, value exceptional service, and see beauty in craftsmanship. Whether you’re a fashion aficionado, a hospitality enthusiast, or a luxury connoisseur, if you care deeply about premium experiences, this role is for you.
About CXG
At CXG, we connect the world’s leading luxury brands with over 80,000 evaluators across 70 countries. With almost two decades of retail expertise and 12 offices worldwide, we’re trusted by the most prestigious names in luxury.
Through our mobile app CXG Live, you can easily browse missions, manage certifications, and submit your evaluations anytime, anywhere.
Requirements
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Willingness to adapt to varying assignment types and industries.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Toronto
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Riyadh, Saudi Arabia; Dammam, Saudi Arabia; Al Khobar, Saudi Arabia
Eram Talent is seeking a proficient
Master Data Management (MDM) Business Analyst - Informatica
to join our dynamic team. In this role, you will serve as a key liaison between business stakeholders and technical teams to ensure that Informatica-based MDM solutions effectively meet organizational data management needs.
You will be responsible for gathering and documenting business requirements, analyzing existing data processes, and collaborating with technical teams on solution design and implementation. You will also help in identifying data quality issues, facilitate data governance activities, and support ongoing MDM initiatives to improve data accuracy, consistency, and compliance.
If selected, the work location would be onsite at
Al Khobar.
Key Responsibilities
Collaborate with business stakeholders to understand their master data requirements, document data definitions, and analyze data structures for optimal data management.
Plan and execute data migration activities, including data mapping, data extraction, transformation, and loading (ETL) processes, during system upgrades or platform transitions.
Ensure compliance with data security and privacy regulations, implement access controls, and monitor data usage to protect sensitive master data.
Conduct thorough analysis of existing master data sets to identify discrepancies, anomalies, and opportunities for improvement, providing actionable insights to stakeholders.
Develop and generate reports, dashboards, and data visualizations to provide insights into master data quality, trends, and performance, supporting decision-making processes.
Facilitate change management activities related to master data management initiatives, including communication, training, and stakeholder
Develop and enforce master data governance policies, standards, and processes to ensure data quality, consistency, and compliance with regulatory requirements.
Collaborate with business users and IT teams to map data sources, define data hierarchies, and create data models that support effective master data management.
Define and implement data standardization rules and processes to harmonize master data elements across disparate systems and business units.
Coordinate the integration of master data management solutions with existing enterprise systems, ensuring seamless data flow and interoperability.
Requirements
Bachelor’s degree in Information Technology, or equivalent from a recognized and accredited university is required
5+ Years of Work Experience as a Master Data Management (MDM) Business Analyst or similar role is required.
Certified Data Privacy Solutions Engineer (CDPSE) preferred
Certifications in MDM or Informatica is highly preferred.
Experience in Information Technology / Data Solutions / Networking / Cybersecurity preferred
Proven experience as a Business Analyst, specifically in Master Data Management (MDM).
Strong understanding of MDM principles, data governance, and data quality management.
Experience with MDM tools (e.g., Informatica, SAP MDG, Oracle) is a plus.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills to effectively engage with stakeholders.
Location: Global (Remote)
Workplace: Remote
COMMUNITY GROWTH MANAGER
Team: Community
Location: Flexible / Remote
Reporting to: VP of Community
ROLE OVERVIEW
Rwazi’s Community function represents the human layer of the company — contributors, mappers, and platform participants across global markets.
The Community Growth Manager owns measurable network expansion.
This role scales user acquisition, accelerates activation, and increases network density across priority geographies.
Community growth is treated as infrastructure — not marketing.
The Community Growth Manager builds a predictable, compounding human network.
CORE MANDATE
The Community Growth Manager is accountable for:
- Scaling contributor and user acquisition
- Increasing activation velocity (sign-up → first participation)
- Expanding network density in key markets
- Improving referral-driven growth loops
- Strengthening repeat participation
This role owns the growth mechanics of the human network.
KEY RESPONSIBILITIES
USER ACQUISITION & EXPANSION
- Design and execute multi-channel contributor acquisition strategies
- Identify high-density geographic clusters
- Optimize cost-per-active-user
- Test and scale growth channels systematically
ACTIVATION VELOCITY
- Reduce time-to-first-submission
- Optimize onboarding flows
- Improve conversion from interest → active participation
- Identify and remove friction in early journey stages
NETWORK DENSITY & COVERAGE
- Increase active contributors per city
- Balance growth across underserved regions
- Maintain supply resilience across markets
REFERRAL & ORGANIC GROWTH SYSTEMS
- Design referral programs tied to measurable expansion
- Track referral conversion rates
- Strengthen peer-driven network growth
GROWTH ANALYTICS & OPTIMIZATION
- Track acquisition, activation, and retention metrics
- Run experiments to improve conversion rates
- Provide structured reporting to VP of Community
ROLE IMPACT
Strong performance results in:
- Faster log fulfillment due to stronger network density
- Lower acquisition cost per active user
- Higher activation conversion rates
- Stronger organic growth
- Increased supply resilience
This role directly influences execution speed and ecosystem strength.
WHAT THIS ROLE IS NOT
- Not community moderation
- Not delivery operations
- Not reactive messaging
- Not event management
This role requires structured growth discipline.
QUALIFICATIONS AND PROFILE
We are looking for individuals who demonstrate:
- 4–8+ years in growth, marketplace scaling, or community expansion
- Experience building distributed user networks
- Strong analytical ability with funnel metrics
- Comfort running structured experiments
- Bias toward action and iteration
- Experience operating in multi-geography environments
Candidates may come from gig platforms, marketplace startups, creator ecosystems, or growth-driven SaaS environments.
CULTURAL FIT
We value operators who:
- Think in funnels and density, not vanity metrics
- Care about measurable outcomes
- Move quickly and iterate
- Build systems that compound
- Operate with ownership and accountability
HOW CANDIDATES ARE EVALUATED
Candidates are evaluated based on:
- Growth metrics achieved in prior roles
- Activation and retention improvements driven
- Ability to design scalable acquisition systems
- Analytical rigor behind growth decisions
- Structured experimentation discipline
SUMMARY
The Community Growth Manager scales Rwazi’s human network by driving acquisition, activation, and expansion across markets.
This role ensures the Community layer grows predictably, efficiently, and sustainably as the company scales.
Location: Global (Remote)
Workplace: Remote
SENIOR COMMUNITY MANAGER
Team: Community
Location: Flexible / Remote
Reporting to: VP of Community
ROLE OVERVIEW
Rwazi’s Community function represents the human surface area of the company — contributors, mappers, enterprise clients, and ecosystem partners.
The Senior Community Manager owns ecosystem strategy.
This role defines how these groups connect, interact, and reinforce one another within the broader Rwazi network.
Community at this level is not messaging.
It is network architecture.
The Senior Community Manager ensures Rwazi’s ecosystem compounds in trust, density, and strategic value over time.
CORE MANDATE
The Senior Community Manager is accountable for:
- Designing the structure of Rwazi’s ecosystem
- Strengthening relationships across users, mappers, clients, and partners
- Creating cross-node interaction within the network
- Increasing ecosystem resilience and loyalty
- Protecting long-term trust capital
This role builds durable relational infrastructure.
KEY RESPONSIBILITIES
ECOSYSTEM ARCHITECTURE
- Define how contributors, enterprise users, and partners interact
- Design structured engagement models across stakeholder groups
- Create pathways for collaboration and shared value
- Reduce ecosystem fragmentation
MULTI-STAKEHOLDER RELATIONSHIP STRATEGY
- Maintain strong relationships across core ecosystem segments
- Identify trust gaps or sentiment risk early
- Develop structured communication strategies per segment
- Balance enterprise professionalism with grassroots authenticity
COMMUNITY-TO-PRODUCT FEEDBACK LOOPS
- Surface structured ecosystem insights to Product and Leadership
- Identify recurring friction patterns across stakeholders
- Translate ecosystem signals into strategic adjustments
IDENTITY & NARRATIVE STEWARDSHIP
- Strengthen Rwazi’s identity within its network
- Develop rituals, recognition systems, and shared milestones
- Protect tone, positioning, and relational clarity
STRATEGIC EXPANSION SUPPORT
- Support VP of Community in scaling ecosystem footprint
- Evaluate new market or segment entry from a network perspective
- Identify ecosystem-driven growth opportunities
ROLE IMPACT
Strong performance results in:
- Higher ecosystem cohesion
- Increased stakeholder loyalty
- Stronger cross-network referrals
- Reduced churn across contributors and clients
- Greater long-term defensibility
This role strengthens Rwazi’s human moat.
WHAT THIS ROLE IS NOT
- Not delivery operations
- Not reactive support
- Not transactional messaging
- Not community engagement for engagement’s sake
This role requires structured ecosystem thinking.
QUALIFICATIONS AND PROFILE
We are looking for individuals who demonstrate:
- 6–10+ years in community, ecosystem, or network leadership roles
- Experience managing multi-sided platforms (marketplace, SaaS, or distributed networks)
- Strong relationship-building ability across different stakeholder types
- Strategic thinking around network effects
- Analytical comfort with retention, density, and ecosystem health metrics
- Executive communication clarity
Candidates may come from marketplace ecosystems, enterprise SaaS community leadership, or multi-stakeholder platforms.
CULTURAL FIT
We value leaders who:
- Think long-term about trust capital
- Balance warmth with strategic discipline
- Operate without ego but with authority
- Care about ecosystem integrity
- Prefer durable systems over reactive fixes
HOW CANDIDATES ARE EVALUATED
Candidates are evaluated based on:
- Their ability to design and scale ecosystem structures
- Evidence of strengthening multi-sided networks
- Clarity in handling stakeholder complexity
- Structured thinking around community health metrics
- Strategic maturity in managing trust across groups
SUMMARY
The Senior Community Manager leads the design and strengthening of Rwazi’s ecosystem across users, mappers, enterprise clients, and partners.
This role ensures that Rwazi’s human network compounds in value — becoming a durable competitive advantage over time.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Build enterprise-grade AI agents for healthcare: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands.
- Discover where agents will make an impact: Ground-up discovery is a critical part of the role. Work closely with providers, payers, RCMs and pharmaceutical companies to identify new use cases and opportunities for AI Agents to deliver impact for their business. You should be our customer’s trusted advisor, and be able drive strategic decisions for our customers.
- Engage with customers: In the role, you will engage with all levels of our customers’ businesses:
- Discover and assess their requirements.
- Prepare and present demonstrations of Sierra’s agent.
- Address and overcome technical challenges in the business process by working with technical counterparts.
- Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
- Become trusted advisors and drive strategic technical strategies for our customers.
- Shape the platform and healthcare roadmap: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare.
EXAMPLE PROJECTS
These are examples of projects our healthcare team has worked on:
- Develop net new agentic healthcare products that can cut costs and drive revenue in the healthcare ecosystem.
- Build AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?"
- Develop voice and chat agents for nonprofit healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location
- Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics
- Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates
- Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility.
- Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions
WHAT YOU'LL BRING
- 5-7+ years experience in product development of highly technical products.
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
- Experience crafting and tailoring a message for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Degree in a technical or related field, or equivalent professional experience.
- Genuine interest in healthcare and improving patient/member experiences
EVEN BETTER...
- Experience in healthcare technology, health IT or working with healthcare organizations
- Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy)
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
- MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
- Past roles that interface with end customers to influence software development.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma’s distribution partnerships team is passionate about unlocking new sources of revenue and hyper-scaling growth through the power of strategic alliances. This includes accelerating go-to-market (GTM) efforts, driving adoption of Figma’s platform, and unlocking new use cases via our suite of AI tools. We are looking to hire an experienced business development and partnerships professional to scale our efforts with agencies, systems integrators, consultancies, and commercial partners (resellers) across the globe. This includes driving revenue growth and supporting customers across North America in both commercial and public sectors (government).
This is not a channel sales role - we are focused on new critical initiatives and analyzing how partnerships best serve the long-term needs of Figma’s business. This is an exciting opportunity to join an emerging team at Figma where you will play an active role in shaping our long-term partner strategy. You will build new revenue-focused partner programs from scratch and scale our existing motions to better serve customers as Figma’s platform continues to evolve.
This is a full-time role that can be held from our New York City or San Francisco hub - or remotely in the United States.
What you’ll do at Figma:
Identify, evaluate, and execute new strategic distribution opportunities that require complementary GTM partners, and onboard qualified organizations into Figma’s formal partner program
Manage and grow relationships with service and commercial partners across AMER — including public sector and Federal clients — driving partner-influenced revenue and aligning on mutual success plans, critical metrics, and documented wins
Partner with Figma’s GTM teams to source, scope, and progress partner-influenced opportunities, while identifying new co-marketing and co-selling motions that expand reach and unlock new use cases
Evaluate and mature indirect sales motions in the context of Figma’s established sales model, recommending improvements that streamline execution and support long-term growth
Educate and enable the partner ecosystem on Figma’s products, services, and AI capabilities, while building strong cross-functional relationships with Sales, Marketing, Customer Experience, Product, and other internal partners
We'd love to hear from you if you have:
10+ years of professional experience in partnerships, business development, channel, or related GTM roles
3+ years of experience handling external GTM partners (e.g., SIs, agencies, consultancies, ISVs, resellers, marketplaces, or referral partners)
Proven experience building partner programs or strategies from inception to execution, including defining important metrics and revenue goals
Experience managing multiple strategic partner relationships simultaneously and driving measurable revenue outcomes
While not required, it’s an added plus if you also have:
Experience working with partners to influence or capture business within the U.S. Federal government
Worked at a service organization or channel partner in a direct GTM capacity
Sold to product, design, or technical audiences
Familiar with UX/UI design principles, collaboration tools, or digital product development workflows
Exposure to a sales methodology (e.g., MEDDICC, Command of the Message)
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$140,000
—
$296,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Global (Remote)
Workplace: Remote
DECISION INTELLIGENCE ANALYST
Team: Product
Location: Flexible / Remote
Reporting to: VP of Product
ROLE OVERVIEW
Rwazi’s platform produces decision-grade outputs powered by structured reasoning and AI-assisted judgment.
The Decision Intelligence Analyst owns decision quality.
This role evaluates system outputs, identifies reasoning weaknesses, and strengthens AI judgment through structured feedback and training loops.
It ensures the platform does not merely generate outputs — but generates sound, defensible decisions.
The Decision Intelligence Analyst is the quality control layer for decision intelligence.
CORE MANDATE
The Decision Intelligence Analyst is accountable for:
- Evaluating decision outputs for logical integrity and sound reasoning
- Identifying patterns of judgment failure or inconsistency
- Designing structured feedback loops to improve AI reasoning
- Training and refining AI judgment frameworks
- Defining measurable standards for decision quality
This role governs the reliability of Rwazi’s decision engine.
KEY RESPONSIBILITIES
DECISION OUTPUT EVALUATION
- Review system outputs for logical coherence and reasoning rigor
- Assess signal interpretation accuracy
- Identify tradeoff miscalculations or flawed inference pathways
- Document recurring reasoning gaps
AI JUDGMENT TRAINING
- Create structured examples to refine reasoning performance
- Develop edge-case libraries for training robustness
- Formalize evaluation rubrics for decision quality
- Collaborate with R&D to improve reasoning architecture
QUALITY STANDARDS & METRICS
- Define measurable criteria for decision-grade output
- Track improvements in reasoning consistency
- Monitor drift in output quality over time
- Establish acceptance thresholds for release
FAILURE MODE ANALYSIS
- Identify systemic reasoning weaknesses
- Surface blind spots in signal modeling
- Propose structured adjustments to logic layers
- Escalate structural flaws early
CROSS-FUNCTIONAL COLLABORATION
- Partner with Product to align quality with roadmap goals
- Collaborate with R&D on advanced reasoning improvements
- Provide structured feedback to Engineering when system behavior deviates
ROLE IMPACT
Strong performance in this role results in:
- Higher confidence in decision outputs
- Reduced reasoning inconsistencies
- Improved explainability
- Faster detection of system drift
- Stronger enterprise trust
This role protects the intellectual credibility of the platform.
WHAT THIS ROLE IS NOT
- This is not general QA
- This is not surface-level data validation
- This is not simple output review
This role evaluates reasoning quality, not formatting correctness.
QUALIFICATIONS AND PROFILE
We are looking for individuals who demonstrate:
- Strong analytical and logical reasoning ability
- Experience evaluating AI systems, decision frameworks, or complex models
- Comfort dissecting multi-step reasoning chains
- Ability to formalize judgment criteria
- Strong written clarity and structured thinking
- Comfort working with ambiguity and edge cases
Candidates may come from applied AI evaluation, consulting, operations research, economics, philosophy of logic, or technically rigorous analytical fields.
CULTURAL FIT
We value analysts who:
- Obsess over reasoning integrity
- Question outputs rather than accept them
- Care about intellectual rigor
- Prefer structured evaluation over intuition
- Are comfortable holding high standards
HOW CANDIDATES ARE EVALUATED
Candidates are evaluated based on:
- Their ability to critique and improve structured reasoning
- Clarity of their evaluation frameworks
- Depth of logical analysis
- Ability to identify hidden failure modes
- Their rigor in defining measurable quality standards
We prioritize demonstrated reasoning discipline over titles alone.
SUMMARY
The Decision Intelligence Analyst safeguards the quality and integrity of Rwazi’s decision engine.
This role ensures that as AI capabilities expand, decision outputs remain structured, defensible, and enterprise-grade.
Location: Global (Remote)
Workplace: Remote
RESEARCH ENGINEER
Team: Research & Development
Location: Flexible / Remote
Reporting to: Head of R&D
ROLE OVERVIEW
Rwazi’s research initiatives require rapid experimentation, prototyping, and system validation.
The Research Engineer enables applied research through technical system construction.
This role builds prototypes, experimental pipelines, evaluation tooling, and research infrastructure that allow decision concepts to be tested under real-world constraints.
The Research Engineer operationalizes research velocity.
CORE MANDATE
The Research Engineer is accountable for:
- Building research prototypes and sandbox environments
- Developing evaluation tooling for decision systems
- Implementing experimental system architectures
- Enabling fast iteration between theory and validation
- Maintaining technical research infrastructure
This role bridges conceptual research and system reality.
KEY RESPONSIBILITIES
PROTOTYPE DEVELOPMENT
- Implement experimental decision pipelines
- Build modular, testable research architectures
- Translate conceptual models into runnable systems
RESEARCH TOOLING & INFRASTRUCTURE
- Create evaluation frameworks for reasoning outputs
- Build simulation environments for controlled testing
- Develop benchmarking systems for decision performance
EXPERIMENT ENABLEMENT
- Implement A/B logic and structured experiment tracking
- Optimize iteration cycles for research testing
- Ensure reproducibility of experimental results
SYSTEM INTEGRATION SUPPORT
- Collaborate with Decision Research Scientists to encode models
- Provide technical validation of research concepts
- Identify engineering constraints early
ROLE IMPACT
Strong performance in this role results in:
- Faster research iteration cycles
- More reliable prototype validation
- Reduced gap between research and production
- Higher experimental rigor
This role accelerates Rwazi’s long-term capability development.
WHAT THIS ROLE IS NOT
- This is not product feature engineering
- This is not maintenance development
- This is not short-term optimization
This role builds experimental systems.
QUALIFICATIONS AND PROFILE
We are looking for individuals who demonstrate:
- Strong software engineering fundamentals
- Experience building experimental or prototype systems
- Comfort working in ambiguous research environments
- Ability to balance speed and technical rigor
- Familiarity with AI pipelines or decision architectures
Candidates may come from research labs, AI startups, advanced analytics teams, or system architecture roles.
HOW CANDIDATES ARE EVALUATED
Candidates are evaluated based on:
- Their ability to rapidly implement experimental systems
- Technical clarity and modularity of their code
- Comfort working with incomplete specifications
- Understanding of evaluation logic and system validation
- Ability to collaborate with research-oriented thinkers
SUMMARY
The Research Engineer enables Rwazi’s applied decision research by building the technical infrastructure required to explore, validate, and evolve next-generation decision systems.
If you'd like, we can next define:
- Decision Systems Fellow (elite individual contributor track)
- AI Evaluation & Alignment Lead
- Advanced Simulation Architect
- Future Platforms Lab
Location: Global (Remote)
Workplace: Remote
Product Analyst
Location: Global (Remote)
Reports to: VP of Product
Employment Type: Full-time
MISSION AT RWAZI
Rwazi’s AI-powered SaaS platform serves enterprise clients who rely on decision-grade data and actionable intelligence.
The Product Analyst owns the quantitative visibility layer of the product.
This role analyzes user behavior, product performance metrics, feature adoption, and retention signals to inform product strategy and roadmap decisions.
The Product Analyst ensures product decisions are grounded in evidence, not intuition.
CORE MANDATE
The Product Analyst is accountable for:
- Measuring and interpreting user behavior across the SaaS platform
- Tracking feature adoption, engagement, and retention metrics
- Identifying friction points and drop-offs
- Translating behavioral data into actionable product insights
- Providing structured recommendations to VP of Product
This is a product intelligence role embedded inside product execution.
KEY RESPONSIBILITIES
USER BEHAVIOR ANALYSIS
- Track user journeys across dashboards, workflows, and modules
- Identify usage frequency patterns across accounts
- Analyze session depth, repeat usage, and expansion signals
- Detect behavioral differences across verticals and enterprise segments
FEATURE PERFORMANCE & ADOPTION
- Monitor new feature launch performance
- Track adoption velocity and engagement rates
- Identify underutilized features and diagnose causes
- Support A/B testing and experiment analysis
RETENTION & EXPANSION METRICS
- Measure account-level retention and churn indicators
- Identify signals predictive of expansion or contraction
- Build cohort analyses across industries and client tiers
PRODUCT KPI GOVERNANCE
- Define and maintain core product metrics
- Ensure data accuracy and consistency across dashboards
- Maintain product performance reporting cadence (weekly/monthly)
INSIGHT GENERATION & STRATEGIC INPUT
- Translate data into clear, structured insights
- Provide recommendations to VP of Product and cross-functional teams
- Surface early warning signals affecting product health
ROLE IMPACT
Strong performance in this role results in:
- Data-driven roadmap decisions
- Faster detection of product friction
- Improved feature adoption rates
- Higher retention and expansion metrics
- Reduced reliance on anecdotal product feedback
This role strengthens the intelligence behind product evolution.
WHAT THIS ROLE IS NOT
- This is not a passive reporting role
- This is not general business analytics disconnected from product
- This is not ad-hoc dashboard building only
This role requires structured reasoning, proactive insight generation, and product fluency.
QUALIFICATIONS AND PROFILE
We are looking for individuals who demonstrate:
- 3–6+ years in product analytics or SaaS analytics roles
- Strong fluency in SQL, data modeling, and analytics tooling
- Experience working closely with Product teams
- Ability to conduct cohort analysis, funnel analysis, and retention modeling
- Strong quantitative reasoning and pattern recognition
- Comfort translating data into executive-level insights
Candidates may come from high-growth B2B SaaS, marketplace platforms, or data-intensive environments.
CULTURAL FIT
We value analysts who:
- Think in systems and causal relationships
- Question assumptions and validate with data
- Prefer clarity over complexity
- Move quickly and iterate
- Are comfortable operating with executive visibility
This role is suited for individuals who enjoy turning behavioral data into product advantage.
HOW CANDIDATES ARE EVALUATED
Candidates are evaluated based on:
- Their ability to interpret behavioral product data
- Clarity and rigor of their analytical reasoning
- Experience building actionable product insights
- Comfort working with ambiguity and incomplete signals
- Their ability to influence product decisions through evidence
We prioritize demonstrated analytical capability and product impact over resumes alone.
SUMMARY
The Product Analyst ensures Rwazi’s product evolves based on measurable user behavior and performance signals.
This role strengthens the product intelligence layer and enables disciplined, data-driven product growth.
Location: Global (Remote)
Workplace: Remote
Head of Research & Development (R&D)
Location: Global (Remote)
Reports to: CEO
Employment Type: Full-time
MISSION AT RWAZI
Rwazi’s long-term advantage depends on expanding the frontier of what decision systems can reason about.
The Head of R&D owns long-horizon capability development — exploring, prototyping, and formalizing the next generation of decision intelligence that will power future versions of Rwazi’s platform.
This role operates beyond immediate roadmap pressures.
It identifies structural opportunities in reasoning systems, signal modeling, AI-assisted judgment, and decision automation — and transforms them into foundational capabilities.
The Head of R&D defines what Rwazi becomes 3–5 years from now.
CORE MANDATE
The Head of R&D is accountable for:
- Advancing future decision system architectures
- Formalizing higher-order reasoning capabilities
- Exploring new signal classes and evaluation logic
- Identifying structural AI leverage points
- Converting research into reusable system primitives
This is a capability-building role, not a feature-delivery function.
KEY RESPONSIBILITIES
LONG-HORIZON CAPABILITY EXPLORATION
- Identify unsolved reasoning challenges within Rwazi’s domain
- Explore advanced decision frameworks beyond current product constraints
- Develop conceptual models for higher-order AI reasoning systems
- Investigate new signal environments and structured judgment methods
PROTOTYPE & FORMALIZATION
- Build experimental prototypes to test new system architectures
- Formalize reasoning patterns into structured logic frameworks
- Create reusable primitives that Product and Engineering can adopt
- Document system logic in technically rigorous formats
AI & DECISION SYSTEMS ADVANCEMENT
- Push beyond current signal-to-output pipelines
- Explore multi-layer reasoning and tradeoff modeling
- Design evaluation criteria for increasingly complex decisions
- Anticipate future enterprise use cases and model their structural requirements
STRATEGIC INTERFACE WITH EXECUTIVE LEADERSHIP
- Advise CEO on long-term technical differentiation strategy
- Translate research insights into strategic investment decisions
- Identify potential defensibility moats
RESEARCH GOVERNANCE
- Define standards for experimentation rigor
- Establish evaluation frameworks for prototype validation
- Maintain clarity between exploratory work and production systems
ROLE IMPACT
Strong performance in this role results in:
- Structural differentiation in decision intelligence
- New classes of solvable enterprise questions
- Expansion of AI-assisted reasoning depth
- Long-term defensibility against competitors
- Research-driven product evolution
This role ensures Rwazi does not stagnate at feature-level innovation.
WHAT THIS ROLE IS NOT
- This is not roadmap feature delivery
- This is not short-term optimization
- This is not pure academic research detached from application
- This is not reactive problem-solving
This role requires frontier thinking and disciplined formalization.
QUALIFICATIONS AND PROFILE
We are looking for individuals who demonstrate:
- Deep systems thinking and formal reasoning ability
- Experience designing structured decision frameworks
- Strong understanding of AI systems, modeling logic, or computational reasoning
- Ability to translate abstract research into usable system components
- Comfort operating autonomously at high strategic altitude
- Demonstrated work on complex, ambiguous problems
Candidates may come from applied research, AI system design, computational modeling, advanced analytics, or technically rigorous environments.
CULTURAL FIT
We value leaders who:
- Think in decades, not quarters
- Formalize ideas with intellectual rigor
- Challenge existing system boundaries
- Operate independently without constant direction
- Care about structural innovation over incremental gain
This role is suited for builders who want to shape the long-term intelligence core of an AI-native company.
How Candidates Are Evaluated
Candidates are evaluated based on:
- Their ability to formalize complex reasoning into structured systems
- Evidence of pushing technical or decision boundaries
- Clarity of thought in ambiguous domains
- Ability to design experiments with rigor
- Strategic alignment with long-term capability building
We prioritize demonstrated intellectual depth and system-building ability over conventional titles.
SUMMARY
The Head of R&D defines the next generation of Rwazi’s decision intelligence.
This role ensures that as the market evolves, Rwazi advances beyond incremental product iteration — and continues to expand the frontier of what enterprise decision systems can reason about.
Location: Annapolis, MD
To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual.
When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy.
Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations.
Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times.
Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn.
Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients.
Provides staff education on safety topics and trains new Officers in all department policies and procedures.
Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues.
Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation.
Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems.
Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport.
Provides safety escorts and assistance for staff, visitors and patients as requested.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
Perform fire drills as required.
May have to work other shifts, as necessary.
Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.
Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time.
Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes.
Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.
Educational/Experience Requirements:
High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience.
At least one (1) year of Health care Safety and Security experience preferred.
Must pass a criminal records background check prior to employment.
Possess strong verbal, interpersonal communications skills and excellent customer service.
Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months.
License/Certifications:
IAHSS Basic Officer Certification preferred, required for any promotion.
Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record.
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands – Heavy
Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Luminis Health Benefits Overview:
Medical, Dental, and Vision Insurance.
Retirement Plan w/employer contribution.
Paid Time Off.
Employee Tuition Assistance Benefits.
Employee Referral Bonus Program
Employer Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs/Employee Assistance Programs and more
The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement.
Pay Range
$20
—
$25 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
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To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As the Engineering Manager for Observability, you'll lead the team building the systems that show Figma how its platform and its AI products actually behave in production. That spans our core observability stack, meaning metrics, logs, and distributed tracing, as well as a fast-growing new frontier: the AI observability pipeline that turns traces, conversations, and model outputs into the classification and evals that make Figma's AI features measurably better. You'll set strategy across both, raise the bar on instrumentation and data quality, and push into AI-driven approaches to anomaly detection and operational automation. Observability was an unowned space at Figma until recently, so this is a rare chance to shape an early-stage, high-leverage platform that every engineering team here depends on.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
Lead and grow a 6 engineer team responsible for the reliability, scalability, and evolution of Figma's observability and AI observability platforms.
Own and evolve the AI observability ecosystem: a privacy-safe telemetry pipeline that aggregates trace, conversation, and model data, runs classification, and lets teams run evals to measure and improve AI feature quality.
Own Figma's core observability stack, including platforms like Datadog, ensuring high availability, strong data quality, and a healthy signal-to-noise ratio across metrics, logs, and traces.
Set the technical strategy for the instrumentation standards, libraries, agents, and operators that monitor services across the company.
Explore and ship AI-driven approaches to anomaly detection, root cause analysis, signal correlation, and operational automation.
Partner across infrastructure, product engineering, finance, and security to give teams clear visibility into system health at scale, including cost efficiency as the team's scope grows.
Coach and develop engineers through career growth, feedback, and technical leadership, building a culture of ownership and high-quality execution.
We'd love to hear from you if you have:
4+ years of experience leading and growing engineering teams in infrastructure, observability, platform, or AI systems, with a track record of delivering reliable production systems at scale.
A strong foundation in distributed systems and a platform mindset: you build systems other teams adopt and rely on, not just for your own team.
Hands-on depth in observability, AI systems telemetry, or both, whether that means metrics, logs, and distributed tracing, or the traces, classification, and evals that power AI products.
Fluency with the modern tooling in your area, such as Datadog, OpenTelemetry, and Prometheus, or LLM tracing, prompt and model versioning, and eval workflows.
A high operational bar (instrumentation and data quality, SLO design, incident response) and the ability to set technical direction and drive cross-functional alignment in complex environments.
While not required, it’s an added plus if you also have:
Breadth across both classic observability and AI observability, or the curiosity to grow into whichever is newer to you.
Experience creating AI Telemetry-assisted improvement feedback loops for services, in particular for AI products and features.
Experience improving infrastructure efficiency, including cost attribution, forecasting, vendor negotiation, and usage modeling.
A track record designing company-wide observability standards, shared libraries, and agent or operator-based integrations.
Experience applying AI or machine learning to anomaly detection, root cause analysis, or operational automation.
Experience scaling and mentoring high-performing teams through platform expansion or major architectural change.
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$258,000
—
$376,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: London, England
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Read
our blog
to learn more.
About the role...
We’re looking for a Senior Creative Director to set the creative vision for Duolingo’s brand building and marketing efforts and lead a team that delivers culturally resonant, high‑impact work across campaigns, social, partnerships, and user acquisition. You will raise the creative bar, turn bold ideas into clear concepts, and guide execution from brief through launch—collaborating closely with Brand Marketing and Growth, International Marketing, Product, Design, BD, and global agency partners to build an iconic brand with measurable business impact. Reporting to the Head of Brand Marketing, this role will lead other creative leaders in the Marketing function.
🧠 You will...
Drive all creative work in the Marketing function, ensuring it consistently ladders up to the company strategy and moves key brand and business metrics.
Lead, mentor, and grow a team of creatives; set a high bar for craft, narrative, and taste while creating space for diverse voices and experimentation.
Turn great ideas into end‑to‑end campaign concepts; guide direction across channels (social, video, experiential, partnerships), from insight to execution.
Partner with Brand Marketing to shape briefs, make strategic trade‑offs, and deliver work that’s part of culture and drives brand love and growth.
Partner with Growth Marketing to build a performance marketing creative studio enabling our user acquisition efforts across the globe.
Partner with our Country Marketing team to lead and evolve our global agency roster; ensure scopes, standards, and handoffs produce A+ creative worldwide.
Oversee creative feedback and quality across all project stages; provide clear, timely decisions that keep momentum without sacrificing excellence.
Inspire the organization with industry trends, creative references, and new platforms; codify what’s “on‑brand” and how we measure brand success.
✅ You have...
Experience in brand/creative roles with significant time leading other creative leaders; proven success shipping integrated campaigns across a wide range of budgets at a high bar.
Demonstrated ability to set vision, influence senior stakeholders, and connect creative decisions to strategy, KPIs, and ROI.
A track record of turning insights into iconic, culture‑driving ideas and guiding multi‑disciplinary teams from concept to launch.
Excellent communication and feedback skills; you simplify complex topics, make fast, sound calls, and bring others along.
Experience managing agencies and external partners across markets, with a reputation for raising quality and speed.
The ability to work from or relocate to New York City or London, UK
⭐ Exceptional candidates will have...
Experience working with IP-led brands
Global brand experience, including creative leadership across multiple regions and cultures.
A portfolio demonstrating world‑class craft and storytelling— work that drives buzz and earned media attention instead of relying on paid channels for distribution.
Deep familiarity with social media and creator ecosystems, and how to translate cultural signals into breakthrough brand ideas.
Experience establishing clear creative operating mechanisms with marketing, product, and design partners.
The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!
Salary Range:
£150,300
—
£225,400 GBP
Benefits:
Take a peek at how we care for our employees' holistic well-being with our benefits
here
.
Job Alerts:
Sign up for job alerts
here
.
Accommodations:
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact
accommodations@duolingo.com
.
Equal Employment Opportunity:
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Fraud Warning:
Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
By applying for this position your data will be processed as per the
Duolingo Applicant Privacy Notice
.
Location: New York, NY
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Read
our blog
to learn more.
About the role...
We’re looking for a Senior Creative Director to set the creative vision for Duolingo’s brand building and marketing efforts and lead a team that delivers culturally resonant, high‑impact work across campaigns, social, partnerships, and user acquisition. You will raise the creative bar, turn bold ideas into clear concepts, and guide execution from brief through launch—collaborating closely with Brand Marketing and Growth, International Marketing, Product, Design, BD, and global agency partners to build an iconic brand with measurable business impact. Reporting to the Head of Brand Marketing, this role will lead other creative leaders in the Marketing function.
🧠 You will...
Drive all creative work in the Marketing function, ensuring it consistently ladders up to the company strategy and moves key brand and business metrics.
Lead, mentor, and grow a team of creatives; set a high bar for craft, narrative, and taste while creating space for diverse voices and experimentation.
Turn great ideas into end‑to‑end campaign concepts; guide direction across channels (social, video, experiential, partnerships), from insight to execution.
Partner with Brand Marketing to shape briefs, make strategic trade‑offs, and deliver work that’s part of culture and drives brand love and growth.
Partner with Growth Marketing to build a performance marketing creative studio enabling our user acquisition efforts across the globe.
Partner with our Country Marketing team to lead and evolve our global agency roster; ensure scopes, standards, and handoffs produce A+ creative worldwide.
Oversee creative feedback and quality across all project stages; provide clear, timely decisions that keep momentum without sacrificing excellence.
Inspire the organization with industry trends, creative references, and new platforms; codify what’s “on‑brand” and how we measure brand success.
✅ You have...
Experience in brand/creative roles with significant time leading other creative leaders; proven success shipping integrated campaigns across a wide range of budgets at a high bar.
Demonstrated ability to set vision, influence senior stakeholders, and connect creative decisions to strategy, KPIs, and ROI.
A track record of turning insights into iconic, culture‑driving ideas and guiding multi‑disciplinary teams from concept to launch.
Excellent communication and feedback skills; you simplify complex topics, make fast, sound calls, and bring others along.
Experience managing agencies and external partners across markets, with a reputation for raising quality and speed.
The ability to work from or relocate to New York City or London, UK
⭐ Exceptional candidates will have...
Experience working with IP-led brands
Global brand experience, including creative leadership across multiple regions and cultures.
A portfolio demonstrating world‑class craft and storytelling— work that drives buzz and earned media attention instead of relying on paid channels for distribution.
Deep familiarity with social media and creator ecosystems, and how to translate cultural signals into breakthrough brand ideas.
Experience establishing clear creative operating mechanisms with marketing, product, and design partners.
The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!
Salary Range:
$236,800
—
$355,200 USD
Benefits:
Take a peek at how we care for our employees' holistic well-being with our benefits
here
.
Job Alerts:
Sign up for job alerts
here
.
Accommodations:
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact
accommodations@duolingo.com
.
Equal Employment Opportunity:
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Fraud Warning:
Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
By applying for this position your data will be processed as per the
Duolingo Applicant Privacy Notice
.
Location: United States
Workplace: remote
About Lyra
Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates.
About the Role
The Lyra Dialectical Behavior Therapy (DBT) program provides comprehensive DBT for adults and adolescents. Both the adult and adolescent programs involve weekly individual therapy, weekly DBT skills training groups, and weekly consultation team meetings for DBT therapists. All Lyra DBT clients also have 24/7 access to a team of licensed clinicians who have been trained in DBT skills coaching for around the clock support.
As a Lyra DBT Therapist, you’ll provide individual DBT, multifamily skills groups, and parenting and family sessions for adolescents and their parents, as well as individual DBT and DBT skills groups as needed for adult clients. You’ll also assign DBT-relevant digital lessons, videos, and assessments to your clients to enhance learnings and monitor outcomes between sessions. Lyra's clients come from a multitude of backgrounds and experiences, and have varying needs and abilities. We strive to continue to meet their unique needs by delivering culturally responsive care—an approach that accounts for the impact of cultural backgrounds on each person’s care experience.
Our therapists enjoy connecting with their colleagues who share a passion for providing evidence-based care. You’ll attend weekly consultation team meetings as well as one-on-one consultation meetings with an expert DBT team lead, co-lead DBT skills groups with other DBT providers, and attend robust trainings to enhance your clinical skills. You always have a team behind you if a crisis comes up. You’re never alone, even while working remotely in the US.
This role may be a great fit if you are a PSYPACT authorized or PSYPACT eligible licensed psychologist with experience providing comprehensive DBT to adolescents and adults. You may also find this role rewarding if:
You are passionate about helping others improve their lives through skills-based interventions and work to understand your clients through a lens of compassion and curiosity.
You enjoy evidence-based practice, continual learning, and professional improvement.
You prefer to work within a collaborative team environment.
You are accountable for your own outcomes and performance, and are willing to embrace challenges that others may shy away from.
Requirements
Clinicians must be PSYPACT eligible, with a preference for clinicians with current PSYPACT authorization
PhD/PsyD in clinical, counseling, or school psychology from an accredited graduate program
Formal didactic training in DBT required (e.g., in-house training with consultation team, tape review, 1:1 supervision; Behavioral Tech; DBT Foundational Training; DBT Intensive Training; DBT for Adolescents training)
One year minimum experience providing comprehensive DBT to adolescents and adults
Willingness and ability to work evenings and weekends to accommodate client scheduling needs
DBT-LBC certification preferred but not required
Experience, comfort, and passion working with clients who present with high risk behaviors, including suicidal ideation and/or self-injury
Willingness to obtain cross-licensing in additional states as needed to support program growth
Experience providing telehealth therapy services in a virtual environment (video and teletherapy) preferred but not required
Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)
As a full-time licensed psychologist, you will be employed by Lyra Clinical Associates P.C. We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our perks and benefits:
Competitive compensation for your session work and administrative work
This role is eligible for a sign-on bonus for qualified candidates
Access to lyra for Lyrians; coaching and therapy services for you and your dependents
Time off with pay policies, including vacation, sick days, and company holidays
401K with up to 3% matching
Employee discount marketplace including access to pet insurance
Free live and recorded webinars with CE approval from APA, ASWB, and NBCC
Malpractice liability insurance policy
Licensure renewal reimbursement—up to 5 state licenses
Opportunity for cross-licensure sponsorship and support, if eligible
A caseload of motivated clients from diverse industries and backgrounds matched with your expertise using specific search features in the care platform
A new Chromebook, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the LyraWorkforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Informationform. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com.
For more information about how we use and retain your information, please see ourWorkforce Privacy Notice."
The anticipated salary range for a full-time licensed psychologist provider at Lyra is between $98,000 - $126,000 annually, depending on geographical location.
At Lyra, base salary is only one aspect of an employee’s total compensation package, which may additionally include monthly variable measurement based compensation, comprehensive healthcare coverage, retirement benefits, and time off with pay.
Location: United States & Canada
Workplace: Remote
About WorkOS 🚀
WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations.
We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid.
As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products.
ABOUT THE ROLE
We're growing our Applied AI team to dramatically increase productivity across Engineering, Sales, Support, and Operations, and to ship AI-powered products that customers rely on directly.
As an Applied AI Engineer, you'll design and ship production AI systems that change how WorkOS builds, sells, supports, and scales. You’ll also be building things that WorkOS customers use, and systems that the entire company depends on daily.
You'll work on a small, high-ownership team that:
- Chooses problems based on measurable impact
- Moves from idea → prototype → production in days or weeks
- Ships at both layers: internal leverage and customer-facing product
- Adapts quickly as models, tools, and best practices evolve
This is a 0→1 role with company-wide visibility.
What you'll do
- Design and ship customer-facing AI products like ask.workos.com http://ask.workos.com, AI support bots embedded in customer Slack channels, and new surfaces we haven't built yet
- Build internal tools that become part of people's daily work: agents, automations, and workflows that are stable, observable, and easy to maintain
- Work on big bets: a unified bot framework, a sandboxed coding harness agent, and infrastructure that lets the entire company ship
- Use LLMs, embeddings, retrieval, and tool-calling to plug into docs, Slack, GitHub, CRM, analytics, support systems, and internal services
- Replace repetitive, multi-step manual processes with orchestrated, AI-driven flows that span multiple apps and data sources
- Stay current on new models and tooling, run focused experiments, and help the team converge on patterns, libraries, and infrastructure that compound over time
Example problems you might work on
- A sandboxed coding harness that can safely take a bug report or feature spec all the way to a deployed change
- A unified bot framework that powers every AI touchpoint, internal and customer-facing from a single, observable backbone
- A GTM intelligence layer that gives reps live account context, meeting prep, and follow-up from CRM, product usage, and conversation history
- Turning noisy, cross-tool workflows (tickets, Slack threads, docs) into a single agent that handles triage, routing, and suggested actions
- Infrastructure that lets any WorkOS team ship a reliable internal AI app without reinventing the stack
What we're looking for
- You've taken AI-powered systems from idea to production and through at least one iteration cycle with real users
- Strong engineering fundamentals. You're comfortable owning services, data flows, and integrations end-to-end
- Experience building with LLM APIs
- You think about failure modes, observability, and ownership, not just whether the demo works
- Bias toward action. You care less about the model and more about removing real bottlenecks, saving hours, or unlocking workflows the company couldn't do before
- Comfort with ambiguity and fast change. The problem, the tools, and the "right" patterns are all evolving, you're excited to help define them
Nice to have
- Prior work on customer-facing AI products
- Experience with embeddings, retrieval/RAG architectures, and structured tool-calling or agents
- Exposure to MCP or similar protocols for connecting AI agents to real systems
Benefits and Perks (US Only) 💖
At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.
- 401k matching
- Competitive Equity
- Healthcare, dental and vision coverage
- FSA, ST/LT Disability, Voluntary Life
- Carrot fertility benefits
- 20 days paid vacation + 10 holidays + unlimited sick leave
- 12 weeks fully paid parental leave
- Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active
- Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being
- Commuter benefits for hybrid employees in SF/NYC
- Unlimited token usage!
Please inquire directly with our recruiting team for benefits available to those working outside the US.
Equal Opportunity Employer
WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
ОфисToronto
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