Location: Poland
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
We are looking for a proactive and detail-oriented
General QA Engineer
to help ensure the quality and reliability of our product. In this role, you will combine manual and automated testing, build and maintain scalable Playwright test suites, leverage AI-powered tools to increase efficiency and work closely with engineering and product teams to deliver a seamless user experience.
As part of our team, your responsibilities in this role will include:
Automates validation across UI, APIs, dashboards
Maintains reusable test systems, flakes analytics
Development and maintenance of a suite of e2e/UI tests in Playwright (TS), covering critical user scenarios.
Use of AI in work
Practical use of LLM tools (e.g., ChatGPT, GitHub Copilot/Codeium) to optimize the execution of testing tasks.
Performing manual testing of features (planning, test design, regression, exploratory).
Integration and optimization of test runs in CI (parallelization, stabilization, flakiness metrics).
Setting up reporting and observability for automated tests (traces, video, flake analytics).
Collaboration with engineering and product: requirements clarification, help reproducing defects, and improving testability.
Maintaining the quality of test data and environments.
Our ideal candidate possesses the following skills:
3–5 years in QA, including 1.5+ years in automation using JavaScript/Playwright.
Strong Playwright:
Test Runner, fixtures, projects, parallelization, and sharding.
Auto-wait/locators, stable selectors, working with flakes (timeouts, retries, expect.poll).
BrowserContext/Page, environment isolation, test data management.
Tracing, video/screenshots, network mocking (route), APIRequestContext.
Page Object/Screenplay patterns, project structure, reusability.
AI & No-Code Integration:
Building test workflows in n8n, Zapier, Gumloop.
Use of no-code tools as part of the automated test infrastructure.
AI-Enhanced Testing:
Practical use of LLMs (e.g., ChatGPT, Copilot).
Explore AI QA tools (Testim, Diffblue, CodiumAI, Mabl).
JavaScript/TypeScript at advanced mid-level:
Async/await, promises, modules, TS typing, interfaces, generics.
NPM/Yarn, Node.js scripts, ESLint/Prettier configuration.
API testing: REST, Postman/Swagger.
Browser DevTools: network, storage, cookies, CORS, headers, status codes.
Databases: solid SQL, basic work with test data.
CI/CD and VCS:
Git (branching, PR, code review).
Integration of automated tests into CI (GitHub Actions/Jenkins), artifacts, and reports.
Running tests in containers/headless, dependency management, and caching.
Manual testing:
Requirements analysis.
Creation of all types of test documentation.
Test design techniques.
Types of testing.
English: reading documentation and written communication (Intermediate+).
Ukrainian and/or Russian language proficiency is a must.
What we offer:
Opportunity to shape the backbone systems of a modern, data-driven digital company
A collaborative, innovation-first environment that values initiative and experimentation
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday
Schedule: Monday–Friday, 1 PM – 9 PM EET (including 1 hour break)
Why join us?
You’ll be at the intersection of technology, process innovation, and business growth – building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.
Location: Beograd, Serbia; Europe
Workplace: hybrid
About The Role:
We are looking for a technical analyst to join our FinCrime team as one of the owners of our rules framework, KPI and activity tracking, and the continuous improvement of our detection capabilities.
You will identify gaps, propose solutions, and drive them to delivery alongside Product, Compliance, Network and Engineering, keeping us ahead of bad actors without hurting speed or user experience.
What you'll co-own
Rules lifecycle:
design, build, test, tune and retire fraud and AML/TF detection rules, from hypothesis through backtesting and deployment to performance review.
KPI framework:
define, build and maintain metrics for detection effectiveness, false positives, losses, alert volumes and operational productivity.
Activity tracking:
reporting on rule changes, alert handling and team throughput, with dashboards that stakeholders actually use.
Detection improvement:
proactively find new typologies, data signals and controls, and turn them into live rules or models.
What you'll do
Build and improve detection logic:
translate fraud and financial crime typologies into rules; use SQL and Python to backtest, simulate and measure impact before release.
Monitor and analyze:
track real-time and batch transaction data, spot anomalies and emerging attack patterns, and run deep-dives on loss drivers and rule performance.
Drive automation:
replace manual analysis and reporting with scalable pipelines, scheduled jobs and self-serve dashboards.
Collaborate as a partner:
Product and Engineering:
define requirements, data needs and system enhancements.
Compliance:
make sure detection meets AML/TF, KYC and regulatory expectations, and support audits and partner due diligence.
Network:
align on Visa and Mastercard program requirements, thresholds and monitoring.
Operations:
use investigation feedback to refine rules and reduce noise.
Support regulatory compliance:
stay current on AML regulations, PSD2/SCA, and card scheme rules, and help embed them into controls.
Take responsibility and escalate:
document decisions and rule rationale clearly, and escalate material risks early.
What You’ll Need To Be Successful In This Role:
Experience in fraud or financial crime analytics, ideally in fintech, payments or high-volume B2C.
Proven hands-on experience with rule-based detection: designing, tuning and evaluating rules, with clear trade-off thinking (catch rate vs. false positives vs. customer friction).
Advanced SQL and experience with modern data platforms and large-scale data processing (distributed frameworks such as Spark or similar).
Python for analysis and automation (pandas, notebooks, scheduled workflows), including experience working with large datasets.
Solid understanding of fraud typologies and AML/TF concepts, and awareness of emerging trends.
Knowledge of Visa and Mastercard tools, data and monitoring programs (AVS, 3DS, chargeback and fraud programs).
Practical knowledge of payment methods (cards, tokenization, Apple Pay, Google Pay, etc.).
Experience building dashboards in a BI tool (Looker, Tableau, Power BI or similar).
Ownership mindset: you spot problems, propose solutions and see them through without waiting to be asked, while working as part of a team.
Clear communication and documentation, able to explain data-driven decisions to technical and non-technical stakeholders.
Nice to have
Experience with rules engines or decisioning platforms and expression-based rule logic.
Experience with advanced methods for anomaly detection (statistical, unsupervised or machine learning approaches) and applying them to fraud or financial crime use cases.
Familiarity with how financial crime operations run day to day.
Experience working with auditors or regulators, or supporting regulatory reviews and partner due diligence.
What you'll achieve
First 3 months
Understand our products, detection framework, rules engine and data landscape.
Learn our KPIs, tooling and key fraud and AML patterns.
Build relationships across Product, Compliance, Engineering and Operations.
Take responsibility for a first set of rules and ship your first tuning improvements.
By 6 months
Co-own the end-to-end rules lifecycle for your portfolio, with documented performance reviews.
Launch a reliable KPI and activity tracking suite.
Deliver your first automation that removes recurring manual work.
By 12 months
Be a key contributor and owner for detection effectiveness and reporting.
Deliver measurable gains in loss reduction, false positive rate or operational efficiency.
Have introduced new detection approaches and automation that strengthen our compliance posture.
Why Join Paysend?
Make a Global Impact:
Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally.
Own Meaningful Outcomes:
We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand.
Grow with Us:
As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies.
Collaborate with Exceptional People:
Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers.
Move Fast and Make Things Happen:
We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results.
Be Part of Our Journey:
We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.
Location: Remote (Canada)
Workplace: Remote
BUILD SOMETHING PEOPLE LOVE
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.
Manager, Treasury Cash & Settlements
Build something people love
Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets.
We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading.
We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work.
About the team
The Finance team is where numbers become decisions. Within Finance, Treasury looks after the cash that moves through Wealthsimple every day — across a growing number of entities, currencies, and products. As we've expanded, so has the complexity of that job: more accounts to watch, more flows to move, more systems to keep working together. This role sits within Cash & Collateral Management and reports to the Senior Manager on that team. We're a small, high-trust group — embedded in the business, not reporting from the sidelines — and we hold ourselves to a high bar for both rigour and clarity. If you want your work to actually shape how the company operates, this is the place to do it.
About the role
Wealthsimple's cash operations have grown more complex as our product line-up has expanded — more entities, more currencies, more moving parts. This role exists to keep that complexity under control: owning the day-to-day movement and monitoring of cash, while also driving the automation work needed to make it scale. It's not a "keep the lights on" role. You'll be expected to build the tools and processes that make cash management faster and more reliable, not just operate what already exists.
This role doesn't have direct reports today, but there's real opportunity to grow into people leadership as the team scales.
What you'll do
- Own the daily, business-critical money movements that power our products — making sure funds land where they need to, when they need to, across multiple entities and currencies
- Manage short-term liquidity so there's always enough on hand to fund settlements and meet daily obligations, without idle cash sitting where it shouldn't
- Analyze and forecast cash needs through detailed bank balance monitoring and flow-of-funds analysis — turning raw account data into decisions the business can act on, including intercompany funding requirements
- Support new product launches by scoping their cash flow, settlement, and account requirements early
- Scale and improve the systems we already use for cash management rather than just maintaining them — building automation for balance monitoring, transfers, and forecasting that lets the processes scale efficiently
- Partner with product, engineering, and finance teams to keep cash operations in step with the business as it moves and expands
Skills you bring
- 5+ years of experience in treasury, cash management, or corporate banking operations
- Experience managing cash positioning and forecasting across multiple entities and currencies
- Strong understanding of banking infrastructure — account structures, payment rails, and settlement processes
- Experience leading or contributing to the automation of manual treasury or cash processes
- Advanced Excel and SQL skills, with comfort working with large datasets to drive forecasting and analysis
- Experience working cross-functionally with product, engineering, or finance teams to support new product launches
- Clear communication skills — you can explain cash and treasury mechanics to people who don't work in treasury
Nice to have
- Experience in fintech or a regulated financial services environment
- Familiarity with treasury management systems (TMS) or ERP treasury modules
- Exposure to building automation tools using scripting or low-code platforms (e.g., Python, SQL-based workflows)
- Experience with intercompany funding structures or multi-entity treasury operations
- Prior experience supporting new product launches from a cash or liquidity perspective
WHY WEALTHSIMPLE?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match, through Wealthsimple for Business
🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
✈️ 90 days away: work outside Canada for up to 90 days per year*
👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.
ICYMI
Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.
Location: Portugal
Workplace: remote
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
Finom is hiring its first
Team Lead of MLROs,
who will also be our MLRO and Head of Branch in Portugal. You report to the Head of FinCrime Compliance and wear two hats:
MLRO and Head of Branch, Portugal: you represent Finom before the Bank of Portugal and other Portuguese authorities, and you build our local AML framework.
Team Lead of MLROs: you lead the MLROs and Deputy MLROs across our EU branches and shape how they work as one team.
Important
Finom stands against the "Compliance Says No" mentality. We want someone who empowers the business instead of limiting it, challenges the status quo and finds non-standard solutions. You are detail-oriented, critical and analytical, and result-driven.
As a team lead you also grow people: you give clear, honest feedback, build trust with colleagues in different countries, and explain your ideas simply and practically to people outside compliance.
What you should know before joining
This is a
build-and-lead role
, not a run-the-existing-setup role. Three challenges define it:
You start from scratch in Portugal.
We have a draft setup, but we need someone to align our group policies with the local Portuguese requirements and to build the rest. That includes setting up regulatory reporting in Portugal. Nobody will hand you a plan, so we expect you to decide what to do and move.
You
lead peers
, not just managers of their own country. Each MLRO is responsible for the same standards in their own country. We want a leader who constantly challenges the status quo and looks for optimization of current processes, not someone who only runs their own country independently.
You work across several countries at once. You need
strong EU regulatory knowledge
and the ability to keep processes homogeneous across countries, while respecting local requirements.
Your responsibilities as MLRO Portugal
Represent Finom before the Bank of Portugal on AML matters, and before other relevant Portuguese authorities as Head of Branch.
Set up the Portuguese AML framework: adapt our group policy draft to Portuguese law and put local processes in place.
Own the CDD and Transaction Monitoring policies and procedures in Portugal.
Define the SAR reporting requirements in Portugal.
Define the requirements for reporting to Portuguese authorities on integrity and non-integrity matters, and implement them with the Regulatory Reporting function.
Bring Portugal-specific insight on financial crime typologies (fraud, money laundering, sanctions evasion) and work with the Risk Management team to turn it into rules, scenarios and controls for Finom's FinCrime Risk Engine.
Act as the second-line decision-maker on complex, high-risk cases escalated by the first line.
Contribute to the Enterprise-Wide Risk Assessment cycle and Product Risk Approvals as required.
Give the first line practical guidance on CDD and TM, maintain procedures and manuals for 2LOD escalations and Risk Management, and run internal AML training.
Your responsibilities as Team Lead
Lead, coach and develop the MLROs and Deputy MLROs in our EU branches
Set one standard for how MLROs work: shared playbooks, templates, escalation criteria, SAR decision quality and regulator communication.
Challenge the team and drive improvements that benefit the whole group, not just one country.
Be the main contact for Product, Operations, Regulatory Compliance, Regulatory Reporting and other functions on behalf of the MLRO network.
Own the MLRO-related KRIs and report on them to the Management Board Risk Committee.
Coordinate regulatory inspections, authority requests and the resulting remediation actions.
Must-haves
Have the right to work in Portugal, and
be a native Portuguese speaker
At least 4 years in the second line of defence at a regulated payment, e-money or banking institution, including
at least 2 years as MLRO or Deputy MLRO for Portugueses Branches
At least 2 years of people management experience
Excellent knowledge of
Portuguese AML legislation
and a thorough understanding of the EU AML, Sanctions and Risk Management framework
Proven direct experience with regulators, including the Bank of Portugal
A proactive, start-up mindset: you spot issues, bring in the right stakeholders and drive solutions without waiting to be told
Nice to have - Experience with data analytics tools, databases and AI tools.
Location: Warsaw, Poland
About Voyagu
Voyagu is a travel technology company building and scaling premium travel businesses. We combine experienced travel teams with technology and practical operational support to make the travel industry work better for both customers and the people serving them.
Our Travel Organization has around 100 people and is growing. We are looking for someone who can help that growth run smoothly behind the scenes.
The role
We need a hands-on People Operations Manager who brings order to the full employee journey — from joining the company to leaving it. You will make everyday administration reliable, help managers follow formal performance procedures, and make it easier to understand how new hires progress over time.
This is not a role focused on writing HR strategies or running culture programs. You will own practical problems, build better processes, and see the results of your work.
What you will do
Keep employee administration running smoothly.
Coordinate contracts, payroll information, employee records, employment changes, onboarding paperwork and exits. Work with Finance and other teams to make sure tasks are completed accurately and on time.
Keep performance procedures on track.
HelpManagers complete formal warnings, performance improvement plans (PIPs) and exits correctly. Prepare and track documents, deadlines, checkpoints and approvals. Managers make performance decisions and have employee conversations; you make sure the supporting process works.
Track what happens to new hires.
Connect information from Recruitment, Sales, Operations and HR so we can see how each hiring group progresses through onboarding, their first months of production and beyond. Help us understand retention, early departures and differences between offices.
Improve the system.
Fix repetitive administrative problems, establish simple workflows and checklists, and automate tasks where practical. Make the company easier to run as the team grows.
Who you will work with
You will work closely with the CEO to provide a clear view of people-related trends and issues across the organization; with Heads of Sales Offices to keep onboarding, employee changes and performance procedures running smoothly; and with Team Leaders on documentation and required steps. You will also partner with Recruitment, Operations, Data and Finance.
Managers and Leaders remain responsible for their teams, coaching and commercial results. Your job is to help them operate effectively, not to manage their employees for them.
What we are looking for
Around 5+ years of hands-on HR Operations, People Operations or similar experience (relevant achievements matter more than years).
Experience in a growing organization with regular hiring, onboarding and employee departures.
Practical knowledge of contracts, payroll coordination, employee records and offboarding.
Direct experience supporting formal warnings, PIPs or comparable performance procedures.
Strong organization skills, attention to detail and the confidence to follow up with busy managers.
Comfort working with spreadsheets, HR systems and employee data.
Examples of processes you personally improved or automated.
Strong written and spoken English, sound judgment and discretion.
Experience in fast-growing technology, fintech, customer operations, BPO or contact centers is a plus. Experience supporting remote teams is also useful.
What makes you a great fit
You take ownership, follow through, and notice problems before they turn into emergencies. You are calm in sensitive situations, confident enough to challenge a manager when something is missing, and practical enough to choose a simple solution over unnecessary bureaucracy. You enjoy turning scattered information and manual work into clear, repeatable processes.
Why join Voyagu
You will have the opportunity to build and improve how a growing travel-tech business operates. Your work will directly reduce friction for employees and managers, improve the reliability of important procedures, and give leaders better visibility into how their teams are growing.
If you enjoy making complicated operations simple and reliable, we would like to hear from you.
Location: Vancouver, BC
At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats, ensuring compliance, and fostering a culture of security throughout our product and operations.
As the Security Risk Engineer, you will own Asana's internal security risk management program end-to-end. This is a senior role for someone who goes beyond frameworks and checklists — you will engineer the quantitative and automated foundations that let Asana continuously measure and make confident decisions about security risk. You'll build the systems and processes that make risk scalable, not just the policies that describe it, and serve as a trusted advisor to senior leadership.
This role is based in our Vancouver, BC office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements
What you'll achieve
Own Asana's security risk management program:
Design and continuously mature a quantitative risk framework — including risk scoring methodologies, likelihood and impact modeling, and risk appetite thresholds — that enables consistent, data-driven risk decisions across the organization.
Build and maintain a living risk register:
Own Asana's central security risk register, developing KRIs, tracking trends over time, and driving accountability for risk treatment and remediation with business and technical owners.
Automate risk identification and monitoring:
Design and implement automated data pipelines and integrations that continuously surface security risks — pulling signals from vulnerability scanners, cloud security tooling, SIEMs, and third-party risk sources — so Asana's risk posture is always current and not dependent on manual review cycles.
Deliver quantitative risk reporting:
Develop executive-level dashboards that communicate security risk in business terms — probability, potential impact, cost of control vs. cost of breach, and residual risk exposure — to inform investment and prioritization decisions.
Partner cross-functionally on risk:
Act as the primary security risk partner to Legal, Privacy, Finance, and Engineering. Influence security investment decisions and build a culture of risk awareness across the company.
About you
7+ years of experience in information security with a strong focus on security risk management and GRC.
Demonstrated experience building or leading a security risk management program — not just contributing to one.
Hands-on experience with quantitative risk methodologies such as FAIR, risk scoring models, or statistical risk analysis. You back up risk ratings with numbers, not just color codes.
Hands-on experience scripting or building automation to integrate security tooling, build data pipelines, or automate risk monitoring — you've built things, not just directed others to build them.Deep knowledge of security frameworks including NIST CSF, NIST SP 800-30, ISO 27001, SOC 2, and FedRAMP.
Proven ability to develop risk metrics, KRIs, and executive-level reporting that drives decision-making.
Strong understanding of cloud environments and SaaS architecture — enough to have credible risk conversations with technical teams.
Excellent communicator who can translate technical risk findings for both engineering teams and C-suite stakeholders.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity and decision-making.
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we'll offer
For this role, the estimated base salary range is between $158,000–$180,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.
In addition to base salary, your compensation package may include equity and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Join Asana’s Talent Network
to stay up to date on job opportunities and life at Asana.
Location: Texas
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
About Vectra AI
Vectra AI is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform brings together signal across public cloud, SaaS, identity, and data center networks to help security teams prioritize, investigate, and respond to advanced cyber-attacks.
The Role
Vectra AI is building a proactive, intelligent customer experience model that helps customers deploy, adopt, realize value, and expand with less dependency on manual intervention. These are the next steps in our customer experience that pair both human touch and automated enablement for our customers. The Customer AI & Automation Engineer will create the technical foundation that makes this model scalable, reliable, and measurable.
The Customer AI & Automation Engineer designs, builds, tests, and operates the workflows, integrations, and AI agents that power customer journeys across Salesforce, HubSpot, Pendo, enablement and product signals. This is a hands-on builder role for someone who combines systems thinking, data fluency, and practical business judgment.
The role supports Technical Account Managers (TAMs), Sales Engineers (SEs) responsible for post-sales account management, Professional Services (PS), Technical Support, and broader Digital Success initiatives.
Your Impact
Build and
maintain
customer lifecycle workflows across HubSpot, Salesforce, Pendo, and connected customer systems.
Design and operationalize AI agents for journey operations, signal detection, next-best-action recommendations, support guidance, and customer insight.
Translate requirements from Lifecycle Strategy, Customer Success, Support, SE, Product, Enablement, and Marketing into scalable automation and orchestration logic.
Technical Account Management: Automate account health preparation, technical success plan updates, recurring health checks, action tracking, and customer review preparation.
SE post-sales account management: Support technical account oversight, deployment and adoption reviews, product
utilization
analysis, technical risk identification, and follow-
through on
customer actions.
Professional Services: Streamline onboarding, deployment planning, readiness checks, project updates, and delivery documentation.
Technical Support: Improve case triage, troubleshooting, knowledge retrieval, and
resolution
workflows.
Digital Success: Build scalable onboarding, adoption guidance, customer health monitoring, and proactive outreach workflows.
Develop integrations and data flows that connect customer, product, support, engagement, and enablement signals.
Establish testing, QA, monitoring, exception handling, observability, and rollback procedures for
automations
and AI-enabled workflows.
Create operational reporting that surfaces journey enrollment, workflow health, drop-offs, exceptions, adoption signals, and agent performance.
Support the Customer Lifecycle Council with technical feasibility assessments, implementation estimates, and evidence on what is working or breaking.
Map customer journeys and internal processes, including handoffs between teams, and prioritize use cases based on customer impact, effort saved, feasibility, and business value.
Integrate knowledge platforms and internal product systems into agent workflows using APIs and orchestration tools.
Define clear operational ownership and human approval steps for agent actions, supported by audit trails and data protection controls.
Improve production workflows using feedback and usage data; document solutions and train teams to use and
maintain
them.
What You Will Bring
Demonstrated experience designing, building, deploying, and operating production-scale AI agents using both OpenAI GPT and Anthropic Claude models.
Hands-on experience selecting and orchestrating models for different tasks, including tool use, retrieval, structured outputs, workflow execution, evaluation, observability, permissions, and human escalation.
Proven ability to move agents beyond prototype stage into reliable, governed enterprise use cases with measurable business outcomes.
Experience building complex workflow automation and systems integrations in a customer-facing, revenue, marketing operations, customer operations, or product operations environment.
Strong analytical and troubleshooting skills, with the ability to trace a
customer
outcome through data, systems, workflow logic, and operational ownership.
A disciplined approach to testing, data quality, permissions, exception handling, and change management.
Ability to translate ambiguous business requirements into simple, scalable technical solutions and communicate clearly across technical and non-technical teams.
Proficiency
in Python or JavaScript/TypeScript and experience working with webhooks and structured data.
Hands-on experience with prompt design and retrieval-augmented generation.
Preferred Qualifications
Experience
operating
multi-model agent environments, including practical knowledge of GPT and Claude strengths, limitations, cost, latency, safety, and evaluation considerations.
Experience with customer lifecycle, digital customer success, product-led growth, or customer marketing motions.
Familiarity with customer health, telemetry, product usage, support, and enablement data.
Experience working in B2B SaaS, cybersecurity, or another complex enterprise technology environment.
Practical experience with Salesforce, HubSpot, Pendo, support platforms, CDPs or data warehouses, APIs, and automation tools.
Familiarity with Jira, MuleSoft, Forethought, or comparable platforms.
Understanding of
technical account management, post-sales account management, implementation, and service delivery processes.
Success Measures
Reduced manual effort across targeted workflows.
Shorter cycle times and faster customer onboarding and time to value.
Increased product adoption and effective digital engagement.
Earlier identification and follow-through on customer risks.
Improved efficiency and account coverage for TAMs and post-sales SEs.
Reliable agent execution and measurable customer experience improvements.
Vectra provides a comprehensive total rewards package
that
supports
the
financial,
physical, mental and overall health of
our employees
and their families.
Compensation includes competitive base pay, incentive pla
n eligibility, and participation in the employee equity plan (stock options).
Specific benefits
offered
var
ies
by location, but commonly in
clude
health care insurance
,
income protection
/ life insurance
,
access to retirement
savings
plans, behavioral &
emotional
wellness
services
, generous time away from work,
and
a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria
Workplace: remote
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are hiring a Senior Database Reliability Engineer for our Infrastructure Platform Team. You will design PostgreSQL platforms for resilience and high availability, automate everything you touch, and understand how our services use the database, from connection pools to ORM transactions. Your goal is to keep latency within SLO at a reasonable cost, through every change, failover and migration.
Our stack today: AWS RDS and Aurora (PostgreSQL, MySQL), Redshift, ClickHouse, Terraform, Ansible, Prometheus, VictoriaMetrics and Grafana, with Java services on Kubernetes.
Responsibilities:
Design and run highly available PostgreSQL across zones and regions, with automated, tested failover and fencing against split-brain.
Define all database infrastructure as code (clusters, parameters, networking, access, monitoring and backups), reviewed by peers and applied through CI/CD pipelines, with drift detection.
Build self-service database provisioning so product teams get a production-ready database without waiting on a ticket.Plan and execute migrations, upgrades and table moves with zero or near zero downtime, including cross-version, cross-cluster and cross-cloud work.
Partner with developers on schema changes, queries, connection pooling, transaction scope, retries and expand-and-contract migrations, so database issues are fixed at their source.
Define SLOs and build SLO-based alerts and dashboards (Prometheus, Grafana or similar) that catch latency and capacity problems before clients do.
Design backup and recovery, and prove it with scheduled restore and failover tests that measure RTO and RPO and produce evidence for auditors.
Keep cost in view: right-size instances and storage, and choose the cheapest option that meets the requirement.
Secure the data: least-privilege access, secrets from a secrets manager, encryption at rest and in transit, audited access and PII masking.
Lead and take part in incident response and on-call, write blameless post-mortems and make sure their actions get done.
Replace manual runbooks with automation, and document what remains.
Requirements:
Deep PostgreSQL production experience.
You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation.
Infrastructure as code as your normal way of working.
Everything you build lives in version control and is reviewed before it is applied.
CI/CD in your day-to-day work.
Your infrastructure and database changes, including schema migrations, reach production through pipelines. If console clicks, SSH changes or wiki steps are how changes normally happen in your current role, this position is not the right fit.
5+ years running production databases as a DBRE, SRE, platform or database engineer, ideally with a large part on AWS (RDS or Aurora).
Experience designing high availability and disaster recovery: replication, automated failover, multi-region or multi-cloud redundancy, and the trade-offs between RTO, RPO and cost.
A track record of zero-downtime changes: online migrations, major version upgrades or moving data between clusters.
Understanding of how applications use databases: connection pools, ORMs (for example Hibernate), transaction scope, retries and idempotency, and safe deployment order.
Observability skills: you define what to measure, alert on SLOs and verify changes with data.Scripting in Python, Bash or Go to automate operational work.
Comfort in a regulated financial services environment, where access control, encryption and audit trails are non-negotiable.
Clear communication: you reason out loud, own outcomes and partner with developers instead of gatekeeping.
Nice to have:
Terraform and Ansible specifically, since they are our current tools.
MySQL in production.
Redshift, ClickHouse or DynamoDB.
Logical replication or CDC tooling (pglogical, AWS DMS, Debezium).
Kubernetes and running Java services in production.
Linux performance tuning and troubleshooting on self-managed database hosts.
Vault or another secrets manager.
What you will get in return:
Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Location: Leipzig, Germany
Workplace: onsite
Sumsub
is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.
Sumsub is certified as a Great Place To Work® in the US, recognized as a TIME & Statista Excellent Workplace, honored with the TrustRadius Tech Cares Award for Diversity & Inclusion, and rated 4.7 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
We are looking for a
Customer Service Representative
who is ready to work from our office in Leipzig
. Join Sumsub's team!
Your role and tasks:
Effectively interact with users, including both verbal and written communication
Safeguard data, ensuring confidentiality and security
Adherence to legal regulations and company standards
Paying attention to detail and precision when carrying out tasks
Continuous updating of knowledge and skills in line with industry and regulatory changes
Only inbound calls, no outbound calls, chats or emails required.
No customer support or complaint handling required. Simply guide the user through all necessary steps
About you:
Previous experience in customer service-based roles is considered an advantage, but
no work experience is required
. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible.
Fluent language skills in German, English and French.
Please, note that all three languages are required for conversation with our clients.
Good communication skills
Ability to navigate a large amount of information
Able to have days off during the week instead of the weekend
We offer:
Work with impact
. Our mission is to build a digital world that is secure and inclusive for everyone. Your work here will contribute directly to that mission and help shape how people experience trust online.
Global reach
. You will work on campaigns that cross cultures, languages, and borders, and see your ideas land globally.
Growth that is real
. Clear goals, open feedback, personal development plans, and support for learning and industry events. We do not just talk about growth, we make sure it happens.
Celebrating your big moments.
We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.
No borders
. You will collaborate with colleagues from 74 countries, bringing together different skills, backgrounds, and perspectives. This mix makes our work stronger, more creative, and easier to adapt.
Culture that fits
. No heavy bureaucracy, no fake fun. We share wins, celebrate together, and keep things people and pet-friendly (yes, our logo is a dog).
Let’s make the online world a safer place together!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.
This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.
The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.
Location: US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team.
Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap.
This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ.
The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers — which makes this a job about influence and orchestration, not direction.
Who You Are
An orchestrator, not a bottleneck.
You create the conditions for senior experts to influence the organization instead of routing their work through yourself.
Technically credible.
You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up.
A clear communicator under pressure.
You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence.
A systems thinker.
You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case.
Comfortable influencing without authority.
Much of what this role must accomplish depends on teams you don't own.
Effective remotely.
You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap.
A developer of senior talent.
You are energized by growing people who are already very good, and you give direct feedback.
Your Opportunity:
Technical Excellence Team
Run the operating model and product coverage plan for the global Technical Excellence team — every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters.
Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work.
Turn Technical Lead findings — defect patterns, supportability gaps, documentation failures, recurring friction — into one prioritized, evidence-backed agenda, not a stream of individual product complaints.
Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate.
Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently — progression from Technical Lead through Senior and Principal, and the competencies that separate each grade.
Global Escalations Practice
Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence.
Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required.
Operate and enforce the working agreement with Product Engineering — SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director.
Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document.
Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate.
Act as the Technical Support point of contact for high-severity customer situations — providing assurance and coordination without displacing the assigned Escalations Engineer.
Driving Change Across the Organization
Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data.
Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change.
Assemble the evidence behind supportability investment — ticket volume, escalation cost, re-escalation overhead — and partner with the Sr. Director to convert it into a business case that earns engineering capacity.
Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it.
Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope.
Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation — not raw metrics. Present directly to senior leadership as requested.
Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls.
Leadership & People Development
Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function.
Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters.
Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts.
Partner with the Education & Enablement Manager — a peer in the same function — to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification.
Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives.
Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit.
What You'll Need:
8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management.
3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred.
Hands-on experience running an escalation practice or program, including process design and cross-functional coordination.
Demonstrated ability to influence product and engineering priorities using support and escalation data.
Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution.
Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment.
Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly.
Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly.
Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level.
Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Able to work in a hybrid/on-site capacity at our office in Columbia MD.
Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams.
Occasional travel as required for team, customer, and cross-functional engagements.
Flexibility to perform other duties as deemed necessary by management.
And Ideally:
Cybersecurity or adjacent enterprise security SaaS experience.
Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer — credibility earned in the seat.
Product Management or program management exposure.
Familiarity with AI-assisted support workflows and their governance.
Experience supporting FedRAMP or other regulated environments.
#LI-Hybrid
#LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$130,000
—
$173,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Switzerland (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity
The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.
A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.
What You'll Be Doing
Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
Delivering product and technical presentations to potential and existing customers
Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
Driving product conversations based on need and problems with customers
Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
What Makes you a Great Fit:
5+ years of technical pre-sales experience
Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You love solving technical challenges and thrive on bringing creative solutions to our customers
You should have a technical mindset and a desire to grow technically.
Must be located in Switzerland
Bonus Points For:
Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage
Experience with sales methodologies like MEDD(P)ICC is a plus
Compensation & Rewards
In Switzerland, the OTE (On-Target Earnings) compensation range for this role is CHF 206,000 - CHF 246,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: London
Workplace: Hybrid
Why loveholidays?
We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway.
Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams.
The difference you’ll make
You'll sit in the Aviation team, reporting to the Senior Operations Manager. You'll work closely with Commercial, Supply Tech, Product and Finance to own ticketing and disruption performance across our 140+ airline partners, making sure every flight we sell is ticketed correctly and every schedule change is handled quickly, accurately and fairly. Together, the team uses airline know-how, data and automation to protect revenue, reduce manual effort and give customers a consistent experience whenever their travel plans change, in every market we sell in.
Aviation sits within our Enablement function, where everything we do starts with the customer. From the moment someone books to the day they arrive home, Customer Experience teams make sure they feel looked after, especially when things don't go to plan. By turning what we learn from every booking, contact and disruption into better processes, clearer communication and smarter tools, the Customer function helps build the trust that brings customers back to loveholidays time and again.
Your day-to-day:
- Own ticketing and amendment quality including both managed and self-managed airline relationships, keeping queues clear and disruption handled consistently
- Own the day-to-day operational performance of the team, maintaining strong operational grip across queue health, ticketing turnaround, SLA adherence and quality. Use data and insight to identify recurring issues, drive continuous improvement and translate findings into clear, actionable recommendations that improve performance and customer outcomes
- Act as the team's subject matter expert for Amadeus Robotics, driving adoption of automation and robotic tools across the team.
- Share best practice from the core market across all points of sale, keeping process documentation current and consistently applied.
- Play a central role in getting Flight Ticketing & Disruption ready for new market launches, from process setup to team readiness.
- Lead, coach and motivate a team of ticketing agents, supporting escalations and day-to-day people leadership.
Your skillset:
- Experience working across both scheduled and low cost carriers
- Strong and recent Amadeus GDS experience a must
- Experience of flight pooling, including the coordination, allocation and optimisation of flight inventory across multiple channels, markets or customer bookings.
- Experience in managing the operational complexity this creates, ensuring accurate ticketing, timely action on schedule changes, effective queue management and strong control of service levels, quality and commercial outcomes
- Experience with Amadeus Robotics or other automation tools
- Knowledge of BSP processes, ADM/ACM notices, ticketing rules and IATA regulations a real advantage
- Comfortable working with data and reporting to identify issues and track performance.
- Strong communication skills, able to share best practice and coach others effectively
The interview journey:
- Talent Acquisition Partner screening - 30 mins
- 1st stage with Hiring Manager + Head of Customer Operations - 45 mins
- Final stage presenting to Hiring Manager + CX Director, in office - 1 hour
Perks of joining us:
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Ability to buy and sell annual leave
- Access to our electric vehicle salary sacrifice scheme
- Cycle to work scheme, season ticket loan and eye care vouchers
Our commitment to inclusion
At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions.
As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.
Location: Gurugram, Haryana, India
NEOLYTIX
Associate – Automation (Fresher)
Intelligent Automation · Entry-Level · Start Your Career in AI & Automation
EXPERIENCE
Fresher (0–1 Yr)
QUALIFICATION
B.Tech / BCA / MCA
LOCATION
Gurugram (Onsite, 5-Day)
SHIFT
1:30–10:30 PM (Flexible)
About the Role
Neolytix is a US-headquartered healthcare technology and services company with delivery centres in Chicago, Gurugram, and Manila, supporting 270+ provider organizations. As we move from a services company to a technology-enabled one, our Intelligent Automation team is building AI-powered automations that make healthcare operations faster and more accurate — and we’re hiring recent B.Tech / BCA / MCA graduates as Associate – Automation to grow that team.
This is an entry-level role built for someone ready to learn and build. You’ll be trained to design, build, and test automations — using visual (no-code / low-code) workflow tools, AI models, and light scripting — for real business and revenue-cycle processes, under the guidance of senior automation engineers. No prior work experience is required. We’re looking for solid programming fundamentals, a logical, pattern-spotting mind, and genuine curiosity about AI and automation.
What You’ll Do
Learn to design, build, and test automations using visual workflow / RPA tools and AI models, under senior guidance.
Support the Intelligent Automation team in building and testing automations for business and RCM workflows.
Write and maintain simple scripts (Python) for data handling, integrations, and automation tasks.
Help map manual processes step by step and identify where automation can save time or reduce errors.
Document workflows, test cases, and process steps clearly.
Monitor running automations, log exceptions, and flag issues to senior team members.
Use AI tools (e.g., ChatGPT, Claude, Copilot) to prototype, draft, and test solutions faster.
What You’ll Learn
With structured training and mentorship, you’ll build genuine, in-demand skills in:
Visual workflow automation and RPA (no-code and low-code platforms).
Applied AI — prompt design and using AI models for real business use cases.
Python scripting for automation, data handling, and integrations.
Process analysis — how to break a manual workflow into automatable steps.
How US healthcare revenue-cycle operations work, as the processes you’ll help automate.
What You Bring
Must-Have
B.Tech, BCA, or MCA (recent graduate) with a genuine interest in automation and AI.
Solid programming fundamentals — comfortable with at least one language (Python preferred); understands logic, loops, functions, and basic data structures.
A logical, analytical, pattern-spotting mind — you can look at a process and see where the repetition is.
Comfortable working with data in Excel / spreadsheets.
Good spoken and written English for documentation and teamwork.
A fast learner who takes ownership and sweats the details.
Preferred (a bonus, not required)
Academic or personal projects in Python, scripting, automation, or AI (a GitHub or portfolio helps).
Exposure to any automation / RPA or workflow tool (UiPath, Power Automate, n8n, Zapier, or similar).
Basic SQL; hands-on use of AI tools (ChatGPT / Claude / Copilot); interest in healthcare or US business processes.
Eligibility Criteria
Education:
B.Tech, BCA, or MCA is mandatory and must be completed — candidates currently pursuing a degree, with backlogs, or an incomplete graduation are not eligible.
Communication:
Good spoken and written English — clear enough to document workflows and work within a team.
Work mode & shift:
Onsite at Gurugram, 5 days a week. Shift: 1:30 PM – 10:30 PM IST, with some flexibility as required.
Availability:
Immediate joiners or candidates able to start soon are preferred.
Selection Process
Application review (resume; projects, a GitHub, or a portfolio help).
Technical / aptitude assessment (logic and basic coding).
Interview with the Automation team, followed by an HR discussion.
Why Join Neolytix
Start in a High-Growth Field
Begin your career in AI and automation — one of the most in-demand skill sets today.
Learn & Build
Structured training and mentorship from senior automation engineers, from day one.
Real Work, Real Impact
Build automations that run in a live healthcare business — not throwaway training exercises.
Clear Growth Path
A path to grow into Automation Analyst / Intelligent Automation Analyst as you develop.
Questions? Reach out to Lakshay at Neolytix Talent Management | This document is confidential and for internal use only
Location: Tallinn
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Global payments are complex and ever-evolving. At Checkout our software engineers develop the next-generation payments technologies that enable our Merchants to boost their acceptance rates, cut processing costs, fight fraud, and create cutting edge technology that enables extraordinary customer experiences.
We're looking for engineers who bring fresh ideas, have a curious nature and are passionate about working in an Engineering environment which focuses on building products to achieve the company's strategic goals. You’ll get to work with teams from across Checkout.com http://Checkout.com’s portfolio of products and services who all have a real customer first philosophy.
As a Senior Engineer in Payments Engineering Operations, you will take on a strategic role focused on scaling efficiency across our development lifecycle. Working at the intersection of multiple engineering groups, this role offers a broad perspective on our entire payments ecosystem. It requires a professional who can see the "big picture," ensuring that tactical automation aligns with long-term architectural health.
How you’ll make an impact:
- Identify & Transform: Collaborate with multiple engineering groups to identify manual, repetitive tasks, and lead the transition of these responsibilities into robust, automated solutions.
- Scale Efficiency: Ensure success by scaling efficiency across the development lifecycle, aligning your tactical fixes with broad architectural strategy.
- Mentorship & Coaching: Serve as a mentor and catalyst, guiding team members in spotting optimization opportunities and coaching them through high-quality implementation.
- System Design: Design flexible and scalable systems that work well within a larger network of microservices.
- Operational Excellence: Build, own and operate your systems to the highest levels of resilience and service.
What We're Looking For:
- Educational Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- Software Engineering Principles: Strong understanding of software development principles in either a backend or full stack environment.
- Communication: Great communication skills and ability to interact effectively with a wide range of stakeholders.
- Problem Solving: Excellent problem-solving skills and the ability to work independently as well as part of a team.
- AI Curiosity: Someone who is AI proficient or AI curious, who will be hungry to embrace what the latest technology has to offer to enhance yours and your teams productivity.
Nice To Haves:
Domain Knowledge: Payments or financial knowledge is a plus, but not a necessity
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: London, United Kingdom
Workplace: hybrid
About us
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows.
Xelix is a fast-paced scale-up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of over
150
talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together.
In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
About the role
We are now hiring for a
Sales Development Representative (SDR)
to join our growing
Sales
team. This role is an exciting opportunity to connect with potential clients globally, develop strong relationships, and drive new business opportunities in a fast-paced and innovative environment.
What you'll be doing
Reaching out to potential clients via phone, email, and social media to generate new sales opportunities
Identifying decision-makers and influencers internationally to build a high-quality pipeline
Understanding prospects’ challenges and qualifying their needs through thoughtful questioning
Taking leads through the early stages of the sales process, building rapport and interest
Collaborating to improve and refine our lead generation strategies and outreach playbook
Managing LinkedIn and email campaigns, while contributing to the growth of our social channels
Handling key admin tasks such as sending meeting invites and following up with leads
Contributing to monthly performance reporting and analysis
What you’ll bring
A passion for sales, strong interpersonal skills, and a genuine eagerness to learn and grow
Excellent written and verbal communication skills in English
A self-motivated, proactive attitude with the ability to work independently
A curious mindset and creative approach to solving problems
Familiarity with HubSpot or similar CRM tools is an advantage
What we offer in return
💰 Competitive base salary of £35,000 plus commission OTE £50,000
🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
🏡 Hybrid working with three days a week from our dog-friendly Hoxton office and on-site gym
🏥 Comprehensive private medical & dental cover with Vitality
🍼 Enhanced parental leave pay
📚 Learning & development culture – £1,000 personal annual budget
🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals
🎯 Lots of team socials & activities
☀️ Annual team retreat
Want to learn more?
About us
Xelix blog
Xelix news
Xelix glassdoor
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.
This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews or video submissions. We also believe in being transparent - we use Metaview's AI note-taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.
Location: Intellias
Meet your recruiter
Ivanna Kukliak
ivanna.kukliak@intellias.com
https://www.linkedin.com...
Vacancy details
Software Engineering
Embedded C Engineer
Principal
Lviv, Ukraine
Hybrid
APPLY NOW
REFER A FRIEND
Drivers of change, it’s your time to pave new ways. Intellias, a leading software provider in the automotive industry, invites you to develop the future of driving. Join the team and create products used by 2 billion people in the world.
What project we have for you
We are a team developing embedded software solutions for advanced automotive microcontroller platforms. Our software enables the configuration, control and integration of on-chip peripherals, connecting hardware capabilities with vehicle applications. Our work includes low-level drivers and Complex Device Drivers (CDDs) that support hardware-specific functionality and integration into automotive software architectures.
What you will do
Design, implement, test, maintain, and document low-level drivers, board support packages, and MCU initialization software.
Bring up new hardware and investigate issues involving peripheral configuration, signal timing, interrupts, DMA, memory, and hardware/software interactions.
Develop reusable driver interfaces with defined timing behaviour, resource usage, error handling, and integration requirements.
Own the requirements, design, implementation, and unit verification of assigned software components; contribute to software integration and verification activities across SWE.1–SWE.6.
Develop and execute tests covering normal operation, boundary conditions, timeouts, and fault handling, using automated tests and target hardware as appropriate.
Implement allocated software safety requirements and relevant MCU safety mechanisms in accordance with project ISO 26262 processes.
Collaborate with hardware engineers, software architects, test engineers, customers, and product teams to resolve technical issues and deliver production-quality software.
*
What you need for this
Bachelor’s degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or an equivalent technical qualification.
Typically 5–7 years of embedded software development experience, with substantial hands-on experience developing and debugging low-level drivers and microcontroller firmware; automotive experience preferred.
Strong proficiency in Embedded C, including pointers, bitwise operations, memory-mapped registers, memory layout, and safe access to shared data. Ability to read assembly and disassembly when debugging.
Proven experience in bare-metal development, including MCU initialization, interrupt handling, timing constraints, critical sections, and robust error handling.
Experience developing, adapting, and validating peripheral drivers, covering several of the following: GPIO, timers/PWM, ADC, SPI, I²C, UART, CAN/CAN FD, LIN, DMA, watchdogs, and flash memory.
Ability to interpret datasheets, technical reference manuals, register descriptions, hardware schematics, and silicon errata.
Practical experience with board bring-up and hardware/software debugging using an oscilloscope, logic analyzer, and an appropriate debug interface such as JTAG or SWD.
Understanding of startup code, linker configuration, clock trees, reset behavior, and memory organization.
Experience with version control, code reviews, static analysis, unit testing, and verification on target hardware; familiarity with MISRA C guidelines.
Working knowledge of requirements analysis, software architecture, detailed design, and requirements traceability. Familiarity with Automotive SPICE and ISO 26262 development practices.
Nice to have:
Hands-on experience with Infineon PSoC, TRAVEO, or AURIX microcontrollers, and a sound understanding of the relevant Arm Cortex-M or TriCore architecture.
Experience with additional Infineon MCU families and relevant software ecosystems, such as ModusToolbox, PSoC Creator, TRAVEO driver libraries, or AURIX iLLD.
Experience with AUTOSAR MCAL driver configuration, integration, or development.
Experience integrating drivers with an RTOS, including synchronization and interrupt-to-task communication.
Experience with bootloaders, firmware updates, flash programming, EEPROM emulation, or secure boot.
Experience with multicore firmware, inter-core communication, memory protection, and cache/DMA interactions.
Experience with automated hardware testing, Python scripting, and continuous integration.
Experience implementing safety mechanisms and producing verification evidence for ISO 26262 projects.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
Assembler
Automotive
C++
Linux
Location: Hong Kong
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors.
Your future role within QRT:
QRT is expanding its global Network Operations capability to provide first-class 24/7 operational support for critical global network infrastructure and is seeking a Cloud SME within the Network SRE team. The successful candidate will act as the subject matter expert for cloud networking within the Cloud Network SRE team. In this role, you will bridge traditional network operations and advanced Site Reliability Engineering (SRE) practices for AWS network services and the wider hybrid network environment.
You will be responsible for helping manage and maintain QRT’s cloud, on-prem and network automation platforms. QRT operates with an Infrastructure as Code (IaC) mindset, so you will be expected to demonstrate experience operating complex infrastructure at scale through automation, controlled releases and robust change governance.
You will work closely with Network Engineering, Network Automation, Platform Engineering, Research, trading support and external vendor teams to drive continuous improvement, observability, self-healing automation, security, availability and reliability across our global hybrid cloud, WAN, Internet, datacentre and low-latency network footprint, while spearheading the team’s strategic roadmap and backlog delivery.
Responsibilities
Cloud Network Reliability
Drive high-tier support and incident response for complex cloud and hybrid network incidents, coordinating with AWS and network vendors where required. Conduct thorough post-incident reviews and root-cause analyses, using findings to improve resilience, monitoring, automation and capacity planning.
Serve as the definitive technical SME for the newly formed Cloud Network SRE team, collaborating closely with engineering, platform, and support teams to continuously improve service delivery.
Drive high-tier support and incident response for complex hybrid (cloud and on-premises) network incidents. Conduct thorough post-incident reviews (PIRs) and root-cause analyses (RCAs) to prevent recurrence.
Strategic Roadmap & Agile Delivery
Lead the team’s strategic technical roadmap, creating and tracking against SLI/SLO targets, recurring incidents, Incident/RCA findings, capacity trends and long-term reliability/platform goals into actionable initiatives.
Refine, prioritize, and manage the team backlog, translating strategic objectives into structured tasks integrated into regular agile sprint cycles.
Collaborate with Network Engineering to transition new AWS network services, such as regional AWS Direct Connect deployments, into production operations with appropriate monitoring, documentation and support readiness.
Observability, Automation, & Infrastructure as Code (IaC)
Lead the creation and continuous improvement of monitoring dashboards, alerting and observability frameworks for cloud network services, alert prioritisation, trend/correlation analysis, fast fault detection and telemetry-driven incident response.
Partner tightly with Network Automation and Platform Engineering teams to automate high-frequency operational tasks through automation, CI/CD, GitOps or orchestration where appropriate, reducing toil and enabling self-healing or event-driven remediation where practical.
Oversee network configuration changes managed via Terraform and related automation tooling, ensuring peer review, controlled release/rollback, robust change control and alignment to internal architecture standards.
Operational Governance & Vendor Partnership
Conduct regular service performance reviews with AWS technical/account teams and relevant network vendors to review recurring issues, support deep-dive investigations, align on roadmap features and ensure contracted SLAs and internal SLOs are met or exceeded.
Create and maintain robust operational documentation, architecture diagrams, and runbooks to drive down Mean Time to Resolution (MTTR).
Required Skills & Experience
Proven experience in a Site Reliability Engineering, Network Engineering or Cloud Infrastructure role, operating complex infrastructure at scale within a high-performance, mission-critical environment. Financial services or low-latency trading experience preferred.
Expertise in AWS core networking services: AWS Direct Connect, Transit Gateway, VPC, Route 53, VPC Flow Logs, Cloud native firewall architectures, and PrivateLink.
Strong production experience with Terraform for network provisioning and state management.
Proficiency with modern observability and monitoring stacks (e.g., Prometheus/PromQL, Grafana, AWS CloudWatch) with experience improving alert quality and operational visibility.
Demonstrated capability in scripting and automation using Python, Bash or Go, with exposure to CI/CD, GitOps, Ansible or orchestration workflows.
Solid understanding of core networking protocols and architectures (BGP, IPsec VPNs, TCP/IP, DNS, routing/switching design).
Experience driving technical roadmaps, backlog refinement, and sprint planning in an agile environment.
Strong analytical and problem-solving skills with a bias toward automation over manual toil. Excellent communication skills to interface across platform engineering, trading desks, and external cloud vendors.
Working Pattern
This role operates within a global Network team. Participation in on-call, out-of-hours escalation, maintenance windows, and major incident response will be required, consistent with the operational nature of the team
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
kake is advertising a Senior QA Engineer opportunity focused on testing web apps, APIs and backend systems, and validating AI-generated code. 🔷 Role: Senior QA Engineer.
Удалённоsenior✅ 5–6 hours daily overlap with US time (PST)
ГибридBeograd, Serbia; Europe
УдалённоRemote (Canada)
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УдалённоseniorWarsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria; You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation
ОфисLeipzig, Germany; Only inbound calls, no outbound calls, chats or emails required; This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location
seniorUS - Headquarters - Maryland - Columbia; Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams
seniorSwitzerland (Remote); Must be located in Switzerland