Вакансии

Location: San Jose, California, United States Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking a Model Risk Director focused on Fraud and AI to join OKX’s Model Risk Management (MRM) function. As a senior member of the second line of defense (2LOD), this leader will provide independent oversight and effective challenge of fraud models used to detect, prevent, and manage fraud risk across OKX’s products and customer journeys. The role will lead end-to-end validation of fraud models, from conceptual soundness, data and implementation review to outcomes analysis, performance monitoring, and remediation follow-up. The portfolio may include supervised machine learning models, anomaly detection, graph and network analytics, rules-based or hybrid systems, and AI-enabled fraud applications. The ideal candidate brings deep hands-on experience in fraud model validation, strong quantitative judgment, and practical experience assessing AI/ML models. This person will partner closely with Fraud, Risk, Product, Data Science, Engineering, Compliance, and Audit teams while maintaining the independence of the MRM function. This is a hands-on, builder role: the successful candidate will independently establish the fraud model validation capability from the ground up, personally execute validations, and play a leading role in assessing AI-enabled systems. What You’ll Be Doing Establish and own the independent validation framework for fraud models and AI-enabled decision systems across OKX products, covering conceptual soundness, data quality, implementation, and outcomes analysis, in line with SR 26-2 and equivalent model risk frameworks. Assess model conceptual soundness, intended use, assumptions, and limitations. Personally execute end-to-end model validations as the technical expert, including independently reproducing results through hands-on data analysis and code review. Assess AI/ML and generative AI applications, including LLM-based and agentic systems, for robustness, reliability, explainability, and appropriate human oversight, applying strong applied AI evaluation expertise. Perform ongoing monitoring review and periodic revalidation to ensure sustained model performance through changing fraud patterns and business conditions. Provide effective challenge to model owners; communicate conclusions, limitations, and risk ratings clearly to senior management and governance forums, and track remediation through closure. Build and continuously mature the fraud model validation capability, standards, and workflows within MRM. What We Look For In You Master’s or Ph.D. in a quantitative field such as Statistics, Mathematics, Computer Science, or a related discipline, or equivalent experience. 10+ years of quantitative, fraud risk, or model risk experience, with a recognized track record as a hands-on technical expert who personally delivers independent validations of models and decision systems. Excellent communication and judgment, including the ability to explain quantitative findings to senior audiences and constructively challenge model owners. Practical experience with statistical and machine learning methods; proficiency in Python and SQL; working knowledge of SR 11-7 or equivalent model risk and AI governance frameworks. Experience with AI/ML governance and controls, including explainability, fairness, robustness, ongoing monitoring, or generative and agentic AI applications in fraud operations. Nice to Haves Experience establishing validation frameworks, methodologies, or capabilities in settings where they did not previously exist. Strong applied AI capability: hands-on experience evaluating or building ML/LLM-based systems in production, including prompt engineering, evaluation harnesses, fine-tuning assessment, or agentic AI workflows; able to run red-team style testing on AI applications. Perks & Benefits Competitive total compensation package Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The salary range for this position is $200,000 - $300,000 The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: New York, United States Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking a Model Risk Director focused on Fraud and AI to join OKX’s Model Risk Management (MRM) function. As a senior member of the second line of defense (2LOD), this leader will provide independent oversight and effective challenge of fraud models used to detect, prevent, and manage fraud risk across OKX’s products and customer journeys. The role will lead end-to-end validation of fraud models, from conceptual soundness, data and implementation review to outcomes analysis, performance monitoring, and remediation follow-up. The portfolio may include supervised machine learning models, anomaly detection, graph and network analytics, rules-based or hybrid systems, and AI-enabled fraud applications. The ideal candidate brings deep hands-on experience in fraud model validation, strong quantitative judgment, and practical experience assessing AI/ML models. This person will partner closely with Fraud, Risk, Product, Data Science, Engineering, Compliance, and Audit teams while maintaining the independence of the MRM function. This is a hands-on, builder role: the successful candidate will independently establish the fraud model validation capability from the ground up, personally execute validations, and play a leading role in assessing AI-enabled systems. What You’ll Be Doing Establish and own the independent validation framework for fraud models and AI-enabled decision systems across OKX products, covering conceptual soundness, data quality, implementation, and outcomes analysis, in line with SR 26-2 and equivalent model risk frameworks. Assess model conceptual soundness, intended use, assumptions, and limitations. Personally execute end-to-end model validations as the technical expert, including independently reproducing results through hands-on data analysis and code review. Assess AI/ML and generative AI applications, including LLM-based and agentic systems, for robustness, reliability, explainability, and appropriate human oversight, applying strong applied AI evaluation expertise. Perform ongoing monitoring review and periodic revalidation to ensure sustained model performance through changing fraud patterns and business conditions. Provide effective challenge to model owners; communicate conclusions, limitations, and risk ratings clearly to senior management and governance forums, and track remediation through closure. Build and continuously mature the fraud model validation capability, standards, and workflows within MRM. What We Look For In You Master’s or Ph.D. in a quantitative field such as Statistics, Mathematics, Computer Science, or a related discipline, or equivalent experience. 10+ years of quantitative, fraud risk, or model risk experience, with a recognized track record as a hands-on technical expert who personally delivers independent validations of models and decision systems. Excellent communication and judgment, including the ability to explain quantitative findings to senior audiences and constructively challenge model owners. Practical experience with statistical and machine learning methods; proficiency in Python and SQL; working knowledge of SR 11-7 or equivalent model risk and AI governance frameworks. Experience with AI/ML governance and controls, including explainability, fairness, robustness, ongoing monitoring, or generative and agentic AI applications in fraud operations. Nice to Haves Experience establishing validation frameworks, methodologies, or capabilities in settings where they did not previously exist. Strong applied AI capability: hands-on experience evaluating or building ML/LLM-based systems in production, including prompt engineering, evaluation harnesses, fine-tuning assessment, or agentic AI workflows; able to run red-team style testing on AI applications. Perks & Benefits Competitive total compensation package Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The salary range for this position is $200,000 - $300,000 The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: AU: Brisbane (243 Edward St) Workplace: Hybrid The role & it's impact: As a Solutions Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You will translate complex partner requirements into scalable workflow strategies, identifying potential risks early and helping client firms unlock maximum long-term value from the Xero platform. By combining deep accounting knowledge with consultative technical expertise, you will lead solution scoping, conduct tailored product demonstrations, and guide partners through seamless migrations. Your efforts will directly drive active software adoption, transforming accountants and bookkeepers into passionate, long-term champions. The team & how they connect: You will join a collaborative team of seven reporting directly to our Solutions Consultant Manager. The team serves as the vital bridge between account executives, product engineering, and external practice partners. Together, you will share market insights internally to shape product features while co-designing tailored technical strategies for client growth. Initially, the role will focus on: - Leading technical discovery and tailored solution scoping in partnership with Account Executives - Designing and delivering engaging, custom product demonstrations to address specific firm workflow challenges - Guiding new practice partners through cloud implementation, workflow mapping, and early adoption up skilling - Providing expert technical support during sales cycles to overcome operational roadblocks and objections Where and how you can work: We support a flexible hybrid working model designed to give you balance while keeping you connected. This role is based in Brisbane with modern office facilities available for collaborative workshops, team connection, and boost days, alongside flexible work-from-home options. Here are some of the things we are looking for: - Solid operational experience gained directly within an accounting or bookkeeping practice environment - Proven success in consultative problem solving, pre-sales or technical solution design within complex environments - Strong ability to communicate complex concepts simply and present engaging sessions or demonstrations to diverse audiences - Deep familiarity with cloud-based accounting platforms and broader practice workflow software ecosystems - Practical experience or comfort leveraging modern productivity technologies, including AI tools, to build efficient solutions - Highly developed interpersonal skills with the confidence to navigate ambiguity and partner effectively across internal and external teams At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!

Location: San Francisco fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products. As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on. ABOUT THE ROLE We're hiring our first-line leader for Enterprise sales in North America. You'll build, coach and run a team of Enterprise Account Executives selling fal to large companies adopting generative media. You own the number, the team and the system that produces both. This is a player-coach seat at the start: you'll be in deals, not just reviewing them. WHAT YOU'LL DO - Own the NAMER Enterprise number: quota, forecast accuracy and pipeline coverage for your team. - Hire, onboard and develop a team of Enterprise AEs; set a high bar and hold it. - Get into the biggest deals yourself: exec sponsorship, pricing, negotiation and close. - Build the operating rhythm: deal reviews, forecast calls, pipeline inspection and win/loss. - Shape how we sell usage-based infrastructure: deal desk, commit structures and expansion motions. - Work closely with Solutions Engineering, Product and Marketing so the field's feedback reaches the roadmap. - Write the playbook. Much of it doesn't exist yet. WHAT WE'RE LOOKING FOR - 8+ years in B2B sales, with 3+ years leading quota-carrying Enterprise teams. - A track record of hitting team targets, with numbers you can walk us through. - Experience selling technical products: APIs, cloud, data, developer platforms or AI/ML. - Experience selling consumption or usage-based products, including committed-spend contracts and expansion from usage. - You've worked somewhere fast and ambiguous and owned outcomes end to end, not just a slice of the process. - You still like selling. You can run a C-level meeting and a pricing negotiation in the same afternoon. - Clear thinking and clear writing; you make decisions with incomplete information and own the result. NICE TO HAVE - You've been Head of Sales or first sales leader at a Series A–B company and built the team from scratch. - Relationships with buyers in media, entertainment, e-commerce, gaming, advertising or consumer apps. - Curiosity about generative media; you've played with the models. WHAT WE OFFER AT FAL - Interesting and challenging work - Competitive salary and equity - A lot of learning and growth opportunities - We are currently hiring in downtown San Francisco. - We offer visa sponsorship and will help you relocate to San Francisco. - Health, dental, and vision insurance (US) - Regular team events and off-sites COMPENSATION: - $350,000-$380,000 OTE + equity + comprehensive benefits package   U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION: fal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.

Location: New York, NY, USA About the Role We're hiring a Sr. Growth Marketing Manager to own and drive measurable growth outcomes across Chime Enterprise's B2B2C funnel — the path that turns eligible employees at our employer partners into enrolled, funded, and engaged Chime members. Chime Enterprise is Chime's B2B business, with a vision to be the premier HR benefits platform dedicated to holistic financial wellness. Our flagship product, Chime Workplace, gives employers an all-in-one financial wellness suite at no cost — spanning capital management (including MyPay at Work), capital growth, credit building, and rewards and loyalty (Salt). Sales and Customer Success win and onboard employer partners; once a partner is live, we gain access to their workforce — their eligible employees . Converting those eligible employees into Chime members is the challenge this role owns, and mastering it unlocks one of the most powerful and defensible distribution channels at Chime. This role is embedded directly within the cross-functional Chime Enterprise growth effort and operates as the growth owner, not just a marketing advisor. You'll sit at the intersection of growth strategy, experimentation, performance analysis, and product marketing craft: identifying opportunities, prioritizing and running experiments, and driving metric movement against clear goals. While the role retains core product marketing strengths — research, positioning, and messaging — it goes further by owning results and tradeoffs. In this role, you can expect to Growth Ownership & Strategy Own end-to-end growth strategy and outcomes for Chime Enterprise's employee-side funnel, from opportunity sizing through roadmap delivery against quarterly and annual goals. Serve as the embedded growth lead for Enterprise, co-owning planning with Enterprise Product, Engineering, and Analytics and with Growth Marketing's channel teams. Build a repeatable model for converting eligible employees into members that scales across partners rather than being rebuilt deal by deal. Funnel & Experimentation Drive performance across the B2B2C funnel — worksite awareness, enrollment, funding, direct deposit, and early retention — with deep ownership of employer landing pages, eligibility flows, and in-product onboarding. Own the Enterprise experimentation roadmap, designing reads that hold up at partner-sized cohorts and deciding what to scale, iterate, or sunset. Lead creative and messaging execution for experiments and launches across paid, lifecycle, and owned surfaces. Offers & Qualified Acquisition Own incentives, promotions, and offers that drive qualified acquisition of primary banking relationships — balancing cost per enrollment, activation quality, and long-term value, within partner agreement and compliance guardrails. Partner with Lifecycle to connect enrollment, onboarding, and retention into one journey. GTM & Measurement Lead GTM for employer launches, building the playbooks, campaign kits, and reporting that Sales, Customer Success, and GTM/Ops reuse at every go-live. Track pacing against goals and translate results into clear briefs and recommendations for Enterprise and Growth Marketing leadership. To thrive in this role, you have 8+ years of experience in growth marketing, product marketing, performance marketing, or a related role (level dependent). Proven experience driving measurable growth through experimentation and optimization, including owning a funnel metric end to end. Experience marketing to end users through a partner, employer, or channel relationship — B2B2C, workplace or benefits marketing, marketplace, or embedded distribution — and comfort operating when you don't fully control the audience or the channel. Strong analytical skills; ability to define success metrics, track performance, extract insights, and reason clearly about statistical confidence when sample sizes are constrained. Experience partnering closely with Product, Engineering, and Analytics teams, plus commercial partners like Sales and Customer Success. Strong storytelling and communication skills — able to translate insights into action, and to speak credibly to both internal stakeholders and external HR partners. Strong executive communications and the ability to influence and instill confidence. Nice to have: HR tech, benefits, payroll, or earned wage access experience; familiarity with tools like Looker, Braze or Customer.io, and web experimentation platforms; comfort operating in a regulated environment. #LI-Onsite #LI-AM1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $150,000 — $208,000 USD A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .

Location: Athens, Greece; Straža, Serbia; Istanbul, Turkey; Warsaw, Poland; Tiranë, Albania; Tbilisi, Georgia Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with a presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for a Cloud Data Architect to join the relevant team and support data driven decision making of the organization by developing the appropriate corporate data warehouse/s, corporate data lake/s, cubes for self-service reporting, and advanced analytics & AI deliverables. As a Cloud Data Architect, your responsibilities will include: Design, build and evolve scalable Enterprise Data Warehouse, Data Lake and Lakehouse architectures on Microsoft Azure, aligned with enterprise architecture principles, security requirements and cloud best practices. Architect data solutions using Microsoft Fabric and Azure Databricks as core components of the enterprise data platform , selecting and integrating capabilities according to workload and architectural requirements. Design modern data ingestion and orchestration patterns using Microsoft Fabric Data Factory and Azure Data Factory , supporting batch and incremental ELT/ETL workloads across heterogeneous enterprise systems. Design and implement Medallion Architecture patterns (Bronze, Silver and Gold) using Delta Lake/Lakehouse technologies to provide scalable, governed and reusable enterprise data products. Integrate diverse data sources, including CRM, ERP, digital platforms, operational applications, APIs, multimedia sources and custom enterprise systems . Design scalable analytical and semantic architectures using Microsoft Fabric, Power BI and Databricks , supporting both centrally governed enterprise reporting and self-service analytics. Apply data democratization and self-service analytics principles , ensuring secure, scalable and governed access to trusted enterprise data. Lead and support Master Data Management (MDM) initiatives, establishing consistent and governed master entities and golden records across enterprise systems. Work closely with Data Engineering, Business Intelligence, Data Governance, Data Science and AI teams to translate business and technical requirements into robust end-to-end data architectures. Establish architecture standards for data modelling, integration, data quality, metadata, lineage, security and lifecycle management . Design architectures that support AI and Machine Learning workloads , enabling governed access to enterprise data for advanced analytics, ML and AI applications. Monitor and optimize data platform architecture and workloads, balancing performance, scalability, reliability and cloud cost efficiency . Define and promote CI/CD, Infrastructure-as-Code and DataOps practices for enterprise data solutions. Stay current with developments across Microsoft Fabric, Azure Databricks and the broader Azure data ecosystem , recommending architectural improvements and new capabilities where they provide measurable business value. Provide technical leadership, architectural guidance and mentorship to Data & Analytics teams on modern cloud data architecture and engineering practices. Maintain comprehensive and up-to-date architecture documentation, standards, design patterns and technical decision records . What we look for: Proven experience as a Cloud Data Architect, Data Architect, Senior Data Engineer or equivalent , designing and delivering modern cloud data platforms. Strong hands-on experience with the Microsoft Azure data ecosystem , particularly: Microsoft Fabric , including Lakehouse, Data Factory, OneLake, Warehouses and Power BI. Azure Databricks , including Delta Lake, Lakehouse and Medallion Architecture patterns. Azure Data Lake Storage (ADLS) . Azure Data Factory / Fabric Data Factory . Strong understanding of modern Enterprise Data Warehouse and Lakehouse architectures , dimensional modelling and enterprise data modelling principles. Hands-on experience designing ETL/ELT pipelines , incremental data ingestion and integration patterns across complex enterprise environments. Strong SQL/T-SQL skills and experience working with large-scale analytical datasets. Experience with Python, PySpark, Spark and Databricks notebooks is highly desirable. Strong knowledge of Power BI , semantic modelling and DAX, particularly within the Microsoft Fabric ecosystem. Experience with data governance, metadata management, data lineage and Master Data Management concepts and technologies. Understanding of cloud security, access control, networking, performance optimisation and FinOps principles within enterprise data platforms. Experience with Azure DevOps, Git and CI/CD practices for data engineering and analytics solutions. Relevant Microsoft and/or Databricks certifications are highly desirable. Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Mathematics or another relevant discipline . Strong analytical and problem-solving skills, with the ability to translate complex business requirements into scalable technical architectures. Strong commitment to quality, delivery and collaborative teamwork across business and technology functions. Excellent command of English; additional languages are considered an advantage. What we offer: Competitive remuneration package. Work in an international, dynamic, and collaborative environment. Two free vouchers per year from PeopleCert's certification portfolio. Continuous learning and professional development opportunities. Exposure to international facilities and workplace operations. Opportunity to contribute to sustainability and workplace improvement initiatives. If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you! About PeopleCert PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multinational organisations and government bodies for the development and delivery of standardised exams. Delivering exams across 200 countries and in 25 languages through state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realise their life ambitions. Quality, Innovation, Passion, Integrity, Clarity and Velocity are the core values that guide everything we do. Our offices in the UK, Greece, Cyprus, and India foster a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to reflecting the diversity and inclusion of our customers and the communities in which we operate. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: A basic or enhanced Disclosure Barring Service (DBS) check Right to Work in the UK check (including nationality, identity and place of residence) HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) Financial background check Employment reference check. If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. All applications will be treated with strict confidentiality.

Location: Brighton, United Kingdom We’re FuturLab, the award-winning game studio behind PowerWash Simulator, the Velocity series, Peaky Blinders Mastermind, and many more awesome games. We are looking for an experienced game designer with a strong eye for detail and a passion for creating unique unorthodox experiences to join our team on a 6-Month Fixed Term Contract. Working closely with the Design Director, the Senior External Game Designer will oversee the design of multiple projects that are primarily designed and created by external partners. Each project will require a different level of involvement with regards to the game’s design. They will take ownership of all game design aspects of the projects and be confident and effective in providing direction to members of the external teams across all disciplines. The Senior External Game Designer will also assist on internal projects when necessary. Core Responsibilities: - Own and maintain the design vision and quality of a portfolio of externally developed game projects. - Collaborate with internal stakeholders to ensure each project is aligned with product, franchise and company goals. - Define design goals, pillars, principles and requirements for each project. - Identify and document the success criteria for each project. - Forsee risks or issues with a game’s design or feature before implementation and provide clear reports on these for review by internal stakeholders. - Provide clear verbal and written feedback throughout the development of each project. - Assess and provide the suitable level of hands-on involvement for each project and each development stage within them. - Empower the external teams to take ownership of the design as much as possible. - Recognise and adapt when a project needs an adjustment to their level of design input. - Review and feedback on design documentation, specifications and feature designs at an implementation level. - Work with external designers to solve design problems and optimize the gameplay experience. - Identify risks or gaps to the design and work with the external partners to resolve them, escalating to the Design Director if necessary. - Regularly play and assess the projects and use feedback from internal playtest sessions to inform design decisions and improvements. - Ensure external partners always understand and meet the high-level creative goals of the project. - Assist with design work on internal projects when necessary. Requirements - A passion for playing and creating games. - Employed as a Game Designer on at least one commercial game from conception to completion. - Excellent understanding and working knowledge of the Unity game engine. - Demonstrable level design experience. - Demonstrable experience in providing detailed verbal and written feedback for other designers’ work. - Excellent interpersonal skills and a proven ability to liaise effectively with all game development disciplines. - Deep understanding of game design and mechanics. Benefits - Competitive salary (dependent on experience) - Performance related bonus. - Monday to Friday 9am - 5pm (No weekends, No overtime, No Crunch!) - 27 days of paid annual leave, including 21 standard days, 3 days over the Christmas closure, 2 discretionary 'Duvet Days,' 1 day to celebrate your birthday, plus all 8 UK bank holidays and an extra day off for our very own FuturLab bank holiday! (Pro-rated for FTC) - Opportunities to attend and speak at gaming events/conferences. - Free MS Game Pass or PS+ subscription - Free game codes, game swag and merchandise. - Bike2work scheme. - Enhanced Maternity - 9 months full pay (statutory benefit topped up by FL) - Paternity leave - 8 weeks full pay - Enhanced Sick Pay. - Enhanced Pension. - Remote therapy service through Spill -8 x 50-minute virtual sessions over 6 months whenever you need them. Unlimited ‘ask a therapist’ text questions. - Eye tests & standard glasses for display work. - Amazing offices with a great culture. FuturLab foster an inclusive and welcoming culture, check out the Life at FuturLab page ( www.futurlab.co.uk/life-at-futurlab ) for reasons why you’d love working here! If you have the skills, experience and passion for the role then please get in touch as we’d love to hear from you! Apply here Senior External Game Designer - 6-Month FTC - (UK Only - Remote/Hybrid-Brighton) - FuturLab Ltd with a cover letter. Equal Opportunities We welcome applicants from all backgrounds and are committed to making reasonable adjustments to the recruitment process as required, please add any adjustment requests to your application. Candidates without a valid UK work Visa cannot be considered.

Location: China; Malaysia; Singapore; Thailand Most senior sales roles come with a fixed product, a territory and a number. This one comes with a portfolio of proven technology, customers who already rely on it, and the freedom to decide what to build next in your region. The role has two parts: Build. Find the customer problems our technology can solve, shape new propositions with our product and engineering teams, and prove them through demonstrations and pilots. Win. Personally lead and close the deals that turn those propositions into revenue, then make them repeatable. You will not start from a blank canvas. We are looking for a seasoned enterprise hunter who already knows the buyers in their region and can open doors from day one. As your region grows, so does your remit: you will build the team, partners and plan to take it to the next stage. Why this role is different Room to create. You are not limited to a price list. Good ideas get product and engineering support, and you will work directly with the CEO and a small leadership team that makes decisions quickly. A strong starting position. Mission-critical software already running inside operators, and a digital experience testing platform used by enterprise engineering teams, give you multiple ways into a customer. Real support. BDR, marketing, pre-sales, solutions and global delivery teams behind you, with operations that are stable and well run. Upside that matches the ambition. Competitive base salary plus variable pay weighted to new business you originate and close. Our technology portfolio Our product lines span telecoms service activation and provisioning, SIM and number management, subscriber acquisition and dealer management, customer value management and loyalty, alongside digital experience testing and analytics for mobile, web and streaming applications, including real-device testing, test automation and quality-of-experience analytics. Together they let you enter a customer through one need, such as activation, loyalty or app quality, and build towards a broader relationship. Where you will play Telecommunications. Mobile and fixed operators and MVNOs. Banking and financial services. Retail and digital banks, payment providers and fintechs with business-critical digital journeys. Media and entertainment. Broadcasters, streaming and OTT video and audio services. Global technology and digital platforms. Large internet and platform businesses with demanding product and digital experience needs. Depth in one of these sectors matters more than coverage of all four. Regions and languages Asia including China: business-fluent English and Mandarin essential, including leading discovery and negotiation in Mandarin. Other Asian languages advantageous. Requirements Find the opportunities. Build executive relationships through outreach, industry insight, referrals and partners. Spot unmet needs and buying initiatives before they become tenders. Shape the propositions. With Product, Engineering and Delivery, turn customer insight into offers with a clear use case, pricing, business case and route to market. Test demand and economics before committing resources. Prove them. Run demonstrations, pilots and proofs of concept with agreed success criteria and a clear path to a contract. Close the business. Own complex enterprise pursuits from qualification through procurement, negotiation and signature. Expand and partner. Grow from the first product line into others across the customer, and build a focused group of systems integrators, testing service providers and technology partners with joint target accounts. Build the region. Own the regional plan, pipeline and forecast, and work with Finance on revenue, margin and investment. Recommend and hire the team as demand justifies it. What success looks like First 90 days: senior conversations opened with priority accounts from your existing network, a focused regional plan, agreed targets and a credible qualified pipeline. By six months: first signed business, at least one proposition validated with customers, and evidence of which offers and channels win repeatedly. By twelve months: bookings and revenue on target, multiple new customers, a strong forward pipeline and a plan for the region’s next stage. What you bring 10+ years of enterprise sales hunting. At least ten years selling B2B technology to large enterprises, with a consistent record of personally originating and closing complex new-logo contracts and beating targets. Something you built. Experience taking a technology-led proposition from customer need through launch to paying customers. Established relationships in your region. Named, active relationships with senior decision-makers at operators, banks, media or platform companies in your territory, and with the systems integrators and partners who influence them. A working knowledge of local procurement and competition. Sector depth. Success in telecoms, financial services, media or major technology platforms. Commercial and technical fluency. Value-based selling, business cases, pricing and margin, and the credibility to work with product and engineering leaders. Ownership. Entrepreneurial, persistent and able to mobilise colleagues who do not report to you. The regional language skills above are essential. You will stand out if you have founded or launched a business line, built a team, or opened a new market for a technology company. Benefits Competitive base salary and variable pay tied to new business. The freedom to shape the market approach and propositions for your region. Direct access to the CEO and leadership team, and the backing of established product, delivery and support teams. A remit that grows with the business you build.

Location: Basel, Switzerland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Manage and lead customer facing teams providing IT support services to ensure consistent and high-quality service performance. Oversee day-to-day operations of IT service delivery, ensuring adherence to service level agreements (SLAs) and operational KPIs. Develop and implement strategies to improve service efficiency, quality, and customer satisfaction. Act as the primary point of contact for service delivery-related issues, working with customer stakeholders and internal teams to resolve incidents and escalations. Collaborate with other teams to ensure seamless integration of services and efficient service delivery. Lead regular service reviews with customers to monitor performance, gather feedback, and address service improvement opportunities. Ensure effective resource management, scheduling, and workload distribution across the service delivery team. Drive continuous service improvements by identifying trends and understanding business needs. Identify opportunities to deliver additional projects supporting the customer’s needs and to develop and improve the services. Maintain accurate documentation of service delivery processes, incidents, and problem resolutions. Requirements Proven experience in IT service delivery or IT service management, ideally 10 years of experience. Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and IT service management best practices. Experience managing service delivery in a fast-paced, customer-facing environment. Good understanding of IT systems, networks, and infrastructure. Strong problem-solving and troubleshooting skills with the ability to manage complex technical challenges. Good communication and interpersonal skills with the ability to build relationships and collaborate effectively. Ability to motivate and manage a team to achieve service delivery goals. Experience with service management tools (e.g., ServiceNow, BMC, etc.) is a plus. Good understanding of and motivation for working in the regulated pharmaceutical environment Strong sense of urgency handling critical issues with possible high business impact and allocating resources accordingly. Ability to prioritize and manage multiple demands, projects and cross-functional teams Proven experience in global IT service delivery or IT service management Ability to involve and communicate effectively with necessary stakeholders, understand business requirements Fluency in German and English language Candidates have to declare Criminal record extract not older than 3 months Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Prague, Czechia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Recruitment coordination (communication with agencies, candidates & clients) Active & passive search prior open roles Being responsible for open roles filling Management of simple recruitment processed (management of open / closed / incoming new roles) Responsibility for on / off boarding of contractors prior roles Administrative tasks (repetitive ones including) Active & passive communication within company internally, cooperation with various departments Requirements 1+ years of experience within recruitment (agency, in-house) Experience within administrative field from business / corporate environment Basic IT literacy (MS Office, usage & knowledge of LinkedIn) Active approach, fast & dynamic way of work Proactive, goal-oriented mentality with target’s achievement mindset English language business level; any additional language is nice to have Candidates must declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Flexible working conditions Minimum 5 weeks of vacation Paid sick days Meal vouchers Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Warsaw, Poland Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Lead of Product, Exchange-Traded Products to join our rapidly expanding team. About Tickmill Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and Bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 290 individuals through its offices in London, Cyprus, Estonia, South Africa, and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what make it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth. Join the Tigers! What the job looks like? The Lead of Product, Exchange-Traded Products will have the opportunity to: Own and drive the expansion of Tickmill's Stocks & Exchange-Traded Products offering. Define the product strategy, roadmap, and business objectives for Stocks, ETFs, and related investment products. Lead the trading and investing experience across web and mobile platforms, including market data, order management, portfolio views, reporting, and corporate actions. Partner closely with Engineering, UX/UI, QA, Compliance, Brokerage, Operations, Sales, Marketing, Affiliates, and other key stakeholders to deliver products from concept to market. Define and prioritize product features based on customer needs, regulatory requirements, technical feasibility, and business objectives. Work closely with exchanges, market data providers, clearing brokers, custodians, and technology vendors to enhance and scale the product offering. Help define scalable operating models that balance global consistency with local market requirements. Support acquisition, activation, retention, and engagement initiatives in collaboration with Sales, Marketing, Affiliates, and Partnerships teams. Establish KPIs and continuously optimize client adoption, trading activity, customer engagement, and commercial performance. Champion a simple, intuitive, and mobile-first investing experience for retail clients. What will you need to be able to do the job? 7+ years of Product Management experience. 3+ years of experience building or managing Stocks, ETFs, Equities, or other Exchange-Traded Products within a brokerage, investment platform, exchange, fintech, or wealth management environment. Strong understanding of equities market structure, order management, trade execution, settlement, custody, market data, corporate actions, and retail brokerage operations. Proven track record of successfully launching, scaling, and optimizing trading or investment products. Demonstrated experience designing and optimizing customer journeys, onboarding experiences, and product UX using customer insights, analytics, and experimentation. Strong stakeholder management skills with the ability to lead complex cross-functional initiatives. Strong technical understanding and the ability to collaborate effectively with engineering and technology teams. Excellent analytical, strategic thinking, communication, and problem-solving skills. Proficient in English with excellent written and verbal communication skills. It will be considered as a plus if you have: Experience designing, supporting, or optimizing affiliate, referral, Introducing Broker (IB), and partner acquisition journeys. Experience working with providers such as Interactive Brokers, Saxo, DriveWealth, Apex, Alpaca, or similar brokerage infrastructure platforms. Experience in scaling global investment products across multiple regulatory jurisdictions. Experience working within a mobile-first investing or digital wealth management environment. Knowledge of international equities markets and multi-asset investing products. By joining us, you can expect: A Unique Opportunity for a career in a global, fast-growing company. Attractive remuneration package based on qualifications and experience. Opportunities to learn and grow through our “Employee Training & Development program”. Multiple events to bond with the team and the group. Birthday and Loyalty benefits. What to expect from our recruitment process: First interview with HR. Product and stakeholder management interview. Final interview with top management. Make your next career step and apply NOW! Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

Location: Limassol, Cyprus Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Head of Product, Exchange-Traded Products to join our rapidly expanding team. About Tickmill Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and Bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 290 individuals through its offices in London, Cyprus, Estonia, South Africa, and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what make it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth. Join the Tigers! What the job looks like? The Head of Product, Exchange-Traded Products will have the opportunity to: Own and drive the expansion of Tickmill's Stocks & Exchange-Traded Products offering. Define the product strategy, roadmap, and business objectives for Stocks, ETFs, and related investment products. Lead the trading and investing experience across web and mobile platforms, including market data, order management, portfolio views, reporting, and corporate actions. Partner closely with Engineering, UX/UI, QA, Compliance, Brokerage, Operations, Sales, Marketing, Affiliates, and other key stakeholders to deliver products from concept to market. Define and prioritize product features based on customer needs, regulatory requirements, technical feasibility, and business objectives. Work closely with exchanges, market data providers, clearing brokers, custodians, and technology vendors to enhance and scale the product offering. Help define scalable operating models that balance global consistency with local market requirements. Support acquisition, activation, retention, and engagement initiatives in collaboration with Sales, Marketing, Affiliates, and Partnerships teams. Establish KPIs and continuously optimize client adoption, trading activity, customer engagement, and commercial performance. Champion a simple, intuitive, and mobile-first investing experience for retail clients. What will you need to be able to do the job? 7+ years of Product Management experience. 3+ years of experience building or managing Stocks, ETFs, Equities, or other Exchange-Traded Products within a brokerage, investment platform, exchange, fintech, or wealth management environment. Strong understanding of equities market structure, order management, trade execution, settlement, custody, market data, corporate actions, and retail brokerage operations. Proven track record of successfully launching, scaling, and optimizing trading or investment products. Demonstrated experience designing and optimizing customer journeys, onboarding experiences, and product UX using customer insights, analytics, and experimentation. Strong stakeholder management skills with the ability to lead complex cross-functional initiatives. Strong technical understanding and the ability to collaborate effectively with engineering and technology teams. Excellent analytical, strategic thinking, communication, and problem-solving skills. Proficient in English with excellent written and verbal communication skills. It will be considered as a plus if you have: Experience designing, supporting, or optimizing affiliate, referral, Introducing Broker (IB), and partner acquisition journeys. Experience working with providers such as Interactive Brokers, Saxo, DriveWealth, Apex, Alpaca, or similar brokerage infrastructure platforms. Experience in scaling global investment products across multiple regulatory jurisdictions. Experience working within a mobile-first investing or digital wealth management environment. Knowledge of international equities markets and multi-asset investing products. By joining us, you can expect: A Unique Opportunity for a career in a global, fast-growing company. Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance). Opportunities to learn and grow through our “ Employee Training & Development program”. Medical Insurance Cover , which includes Outpatient, Inpatient, and Dental Care. Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company. Participation in our welfare investment and savings plan through our Provident Fund Scheme. Birthday and Loyalty benefits . Collaboration with SportBenefit. What to expect from our recruitment process: First interview with HR. Product and stakeholder management interview. Final interview with top management. Make your next career step and apply NOW! Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp believes that AI-powered CX organizations are the future and we are racing to build the best one in the world. Our goal is for our team to work hand in hand with AI agents to drive superlative customer outcomes and the highest-velocity AI improvement engine in the business. This role will own the strategy and ops teams that are making that transition a reality while still delivering 24/7/365 support for our 85,000+ customers every day. You will work with the Head of CX to set the goals, measure what matters, and build the systems and programs that push the team forward. You’ll manage a small and mighty team across Business Operations, CX Analytics, Workforce Management, Learning & Development, and CX AI Operations to accomplish your goals. We believe every CX frontline specialist has a role to play driving forward the performance of our AI agents - it is not work reserved for a dedicated AI team. Each specialist needs to be trained, coached, scheduled, and rewarded for continuous work of closing AI learning loops, ensuring AI escalations get resolved, and obsessing about how our customers are actually being served. You'll do this while running a global support operation that has to be excellent today. Once we nail the model in CX, there will be momentum to help other operations teams adopt it. WHAT YOU’LL DO - Set the goals and measure what matters. Work with the Head of CX and senior CX managers to set org-wide goals, decide how we measure progress, and deliver the programs and projects that enable that strategy to flourish. - Define how specialists and AI agents work together. Build the roles, workflows, and expectations that let specialists and AI agents serve customers as one team. - Change what we reward. Rebuild goals, incentives, and performance management so specialists get credit for closing AI learning loops, getting AI escalations resolved, and improving how customers are actually served, alongside traditional frontline performance. - Own global schedules, capacity, and quality. Plan coverage for 24/7/365, multi-tier, global support that holds a high bar for customers of all shapes and sizes. - Build the training model for the new work. Both new and tenured specialists need to investigate hard issues, judge agent behavior, and contribute fixes, while still developing a deep understanding Ramp’s complex financial products. L&D should make them good at all of it. - Turn AI progress into operating change. Know what our Investigative Copilot (specialist-facing) and AskRamp (fully agentic) can do and how well they do it. When that moves, change staffing, workflows, training, and expectations to match. - Build and own the voice of the CX specialist to Product and Engineering. Use CX data to show technical teams where agents succeed and where they struggle, and work with them directly on tooling, prompts, and agent behavior. They own the roadmap; you make sure CX's evidence shapes it. - Build a small, strong team. Develop and grow leaders across Business Operations, CX Analytics, Workforce Management, Learning & Development, and CX AI Operations, with clear ownership and shared goals. WHAT WE’RE LOOKING FOR We want an operator who has already changed how real work gets done with AI and can show the results. - A record of strategic and operational execution inside an operating unit or fast growth business. That could be CX, Sales, supply chain, or another function where you owned the goals, the systems, and the outcomes. - A genuine AI transformation you were on the front lines of in the last 18-24 months. You changed how a team’s work gets done and kept it running in production. You can explain what improved, what failed, and what you learned. - Exceptional intellectual horsepower and natural curiosity, demonstrated through outstanding, standout performance across past roles in demanding environments. - Experience leading teams and developing reports, with sound judgment about organizational design, incentives, and performance management. - Analytical depth you use yourself: you can build or audit a capacity model, challenge a metric, diagnose an operating problem, or review an AI agent session to find the flaws. - Credibility with Product, Engineering, and Data teams, and the ability to shape their priorities without a reporting line. - High standards for customer quality and human accountability - you don’t compromise on the customer outcome. HELPFUL EXPERIENCE - Leadership spanning business operations, CX analytics, workforce management, learning and development, or AI operations or their equivalents in other operating teams. - Experience with production AI agents, evaluations, escalation workflows, and continuous improvement. - Taking an operating model that worked in one team and making it successful elsewhere. HOW SUCCESS WILL BE MEASURED - Specialists and AI agents work as one team, measured through both direct frontline performance as well as agentic velocity. - Every specialist is trained, coached, scheduled, and rewarded for migrating successfully into an AI native version of the role. - Learning loops close fast, AI escalations produce durable fixes, and new agent capabilities show up as operational gains. - Customer quality goes up and 24/7/365 support stays excellent while the operating model changes. - Other Ramp operations teams are adopting what worked in CX. COMPENSATION For candidates located in New York City or San Francisco, the base salary range for this role is $184,000–$250,000. For candidates located in all other locations, the base salary range will be between $175,000-$220,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Distributed About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Remote within: US, Canada, UK, Portugal About the role New vulnerabilities can be exploited soon after public disclosure, leaving application owners little time to patch. Cloudflare can drastically reduce this exposure through managed WAF protections, ad-hoc emergency policies, and tools that help customers identify affected applications and remediate them. As Senior Product Manager for Zero-Day Protection, your goal is to help protect more than 20% of the Internet from HTTP-exploitable vulnerabilities and attacks. You will own the strategy, roadmap, execution, and customer experience for Cloudflare’s zero-day protection products, beginning with WAF Managed Rules. The role also shapes how Cloudflare helps customers identify affected applications, deploy temporary mitigations, investigate active exploitation, and remediate vulnerable software. Responsibilities Product strategy and roadmap Own the strategy and roadmap for WAF Managed Rules and Cloudflare’s broader zero-day protection experience. Partner with other product and engineering teams to help customers identify exposure, deploy mitigations, investigate attacks, and remediate vulnerable software. Define how Managed Rules integrates with code scanning and exposure discovery to help customers identify applications affected by newly disclosed vulnerabilities. Prioritize shared security primitives, telemetry, and APIs that make emergency protections easier to automate across Cloudflare’s security products. Define workflows for creating, testing, deploying, and auditing ad-hoc emergency policies when a managed detection is not sufficient for a customer’s environment. Partner with the Cloudflare Security Research team to turn threat intelligence, vulnerability research, and detection opportunities into product priorities. Security provide technical guidance; the PM brings customer impact and product context. Partner with Security, Legal, and external researchers during coordinated disclosure processes to prepare customer protections and communications. Discover and prioritize Enterprise operational needs with customers, Solutions Engineering, Support, and Engineering. Customer experience Own the end-to-end customer journey: identifying affected applications, discovering protections, deploying them safely, testing before enforcement, reviewing security events, investigating incidents, configuring exceptions and confirming remediation Ensure customers can understand what protections they have, what events mean, and what action to take. Establish feedback loops with Support, Customer Success, Solutions Engineering, and customers. Turn recurring friction and unmet needs into product priorities. Operations and communications Support the Cloudflare Security Research team’s vulnerability-response work by providing product context and customer perspective Coordinate responsible disclosure and external vulnerability communications with Security, Legal, and Communications Write technical posts, customer guidance, and product communications for security researchers, customers, press, and non-technical audiences Represent Cloudflare in the broader security community, at conferences, and online as a product and technical spokesperson for Managed Rules and HTTP application vulnerabilities Skills Required Strong product-management experience, including strategy, roadmap ownership, discovery, prioritization, and cross-functional delivery. Technical fluency to understand HTTP applications, vulnerabilities, exploits, and detection systems. Ability to synthesize input from security research, engineers, customers, and commercial teams into clear product decisions. Customer empathy and strong product judgment, especially for complex technical workflows. Excellent written and verbal communication for technical and non-technical audiences. Comfort operating in a fast-moving, ambiguous security environment. Strong cross-functional leadership across Cloudflare Security Research, Engineering, Support, Customer Success, Solutions Engineering, Legal, Communications, and other product teams. Nice to have Security research, exploit-development, or detection-engineering experience. Experience with WAFs, managed rules, security-rule rollout, false-positive management, application security, threat intelligence, security operations or vulnerability management. Experience with Enterprise security operations, including APIs, automation, auditability, policy controls, logs, and SIEM integrations. Experience with code scanning, software supply-chain security, or exposure discovery. An established presence in the security research community, conference speaking, technical writing, or press engagement. Compensation Compensation may be adjusted depending on work location. For Lisbon based hires: Estimated annual salary of 65,000 - 80,000 EURO For New York City based hires: Estimated annual salary of $156,000 - $216,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Strava London Workplace: Hybrid ABOUT STRAVA Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey https://www.strava.com/subscription with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. ABOUT THE ROLE The Strava for Business team partners with the world's leading brands and agencies to inspire active communities and connect with athletes in meaningful ways. Our sponsorship solutions offer an innovative alternative to traditional advertising — rooted in motivation, community, and real-world impact. We're growing fast and quote-to-cash rigor is the foundation of that growth. Today, the individual stages of our commercial process have clear owners across Sales, Creative Solutions, Partner Marketing Science, Legal, Product and Finance. The gap is in how those stages work together end to end. This role sits within GTM Strategy & Operations, reporting into the Global Lead of the function. This is a high-impact, high-autonomy role. You'll work at the intersection of all teams that are involved in our quote-to-cash process. This is a role for someone who excels in taking complex go-to-market problems, redesign the underlying process and drive change across teams, systems and ways of working. We follow a flexible hybrid model that translates to more than half of your time on-site in our London, UK office — three days per week. WHAT YOU'LL DO • Own and improve quote-to-cash. Map the end-to-end commercial journey, identify bottlenecks and redesign processes so deals move cleanly from opportunity through delivery and revenue recognition. • Lead cross-functional quote-to-cash transformation. Work across Sales, Partner Marketing Science, Creative solutions, Legal, Finance, IT and Product to solve problems that sit between functions and drive improvements through to completion. • Integrate new products and capabilities. Make sure new propositions can be quoted, contracted, delivered, reported, invoiced and recognised cleanly before they scale. • Improve business systems and handoffs. Design better workflows across the commercial stack, including HubSpot, Ironclad, delivery tooling, billing and revenue systems. Ensure data, ownership and approvals move cleanly between them. • Build operational visibility. Establish the KPIs, reporting and escalation mechanisms needed to understand where the commercial engine is working - and where it is not. • Own the transformation roadmap. Help make the operating model real by ensuring global design is informed by regional and XFN teams needs and can be deployed effectively. WHAT YOU’LL BRING TO THE TEAM • Minimum 5+ years of relevant experience in quote-to-cash, revenue productivity, commercial learning, go-to-market enablement, strategy and operations, product operations, program management or a closely related field. • Hands-on experience running or redesigning quote-to-cash, covering at least two of quoting, contracting, order management, billing and revenue recognition handoffs, and working directly with Legal and Finance. • A proactive mindset with the ability to navigate ambiguity, drive and execute initiatives, and deliver results in a fast-paced, dynamic environment. • Comfort operating in a builder environment — you're not inheriting a playbook; you're helping create it. You thrive with autonomy, move quickly through ambiguity, and are energised by building from zero. • Ability to map complex processes, identify root causes and design simpler, scalable operating models. • Strong communication, stakeholder management, and storytelling skills, with comfort presenting recommendations and direction to stakeholders. • Demonstrated ability to manage multiple projects, prioritize effectively, and meet deadlines. • A detail-oriented, methodical, and process-driven mentality that is focused on both accuracy and efficiency. • Demonstrated ability to operate at the intersection of Sales, Product, Legal, Finance, and regional teams, with strong influence in a matrixed environment. IDEALLY, YOU'LL ALSO BRING • Experience in adtech, media, advertising platforms or digital partnerships, with an understanding of the operational complexity behind deal delivery, measurement, creative operations, contracting and revenue recognition. • Familiarity with CRM platforms (e.g., Salesforce, HubSpot), Asana, Ironclad. WHAT SUCCESS LOOKS LIKE • The end-to-end commercial process is documented and ownership is clear. • The biggest quote-to-cash bottlenecks have been identified and materially removed. • Critical handoffs between teams and systems are more reliable and measurable. • New products can enter the commercial process without bespoke workarounds. • Leadership has a clear view of operational health and where intervention is needed. • GTM operations are built ahead of the business's growth rather than catching up with it. For information on benefits, please click here https://docs.google.com/document/d/e/2PACX-1vQaL4k0r5qTzPPaz8ijiQE4zKfTUTfKaT9T5SGrNryOI6myGi7L5PtJs6l5iUF5hmVzFpJl0k6cLxWF/pub. WHY JOIN US? Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together. Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice https://docs.google.com/document/d/e/2PACX-1vSc8y6On4NlP5s12hf4kmWe_pvenVyQ78TbtVaz_clROhj9ADQ6kY4YScglBIuY2joKFKalOReX7vP_/pub

Location: Worldwide Launch Your Next Successful Chapter with Veta Virtual! 🚀 💸 Competitive Salary in USD | 🌍 100% Remote | 📈 Performance Incentives | 🤝 Customer Facing Leadership Role Veta Virtual is hiring a Customer Retention Supervisor for one of our high growth clients in the fintech and cryptocurrency industry. This is a hands-on leadership role. You will lead a team of retention specialists, and you will also pick up the phone yourself. You will coach your team, build the playbook, and bring inactive customers back to a leading cryptocurrency kiosk platform. 🔑 Your Role : As a Customer Retention Supervisor , you will lead the retention team and drive repeat transactions, customer reactivation, and revenue growth. You will join calls yourself, so you lead by example. Your success will be measured by your team’s results and by real, trackable revenue recovered. Your day to day will involve: Leading, coaching, and managing Customer Retention Specialists, with clear goals and accountability for results. Making outbound calls yourself to encourage repeat transactions and reactivate inactive customers. Building and updating SOPs, calling workflows, scripts, and training materials. Managing daily outreach, agent schedules, and campaign assignments. Running retention campaigns, including promotions, discount incentives, and abandoned transaction follow-ups. Tracking team KPIs, such as calls, conversion rates, repeat transactions, reactivation rates, and revenue. Holding regular call reviews and coaching sessions to help every agent improve. Studying customer activity and campaign results to find new retention opportunities. Keeping accurate CRM records, agent scorecards, and regular performance reports. Handling escalated customer concerns and working with Marketing, Support, Sales, Operations, and Compliance. Supporting the hiring, onboarding, and training of new team members. ✅ What You’ll Need : At least 3 years of supervisory or leadership experience in customer retention, outbound sales, or contact center operations. Proven success in customer conversion, retention, and reactivation, while leading a performance-driven team. Experience building SOPs, call scripts, and training materials. Strong coaching, objection-handling, and communication skills. Strong analytical skills, with the ability to turn performance data into clear action plans. Ability to balance hands-on customer work with team management in a fast-paced, entrepreneurial environment. Proficiency in Microsoft Office, especially Excel, and experience with CRM and outbound calling platforms. Comfort using AI tools to support research, scripting, and daily productivity is a strong plus. Bonus: experience in fintech, financial services, cryptocurrency, or a regulated environment. Bonus: basic knowledge of cryptocurrency and blockchain, and genuine passion for fintech. 💼 What We Offer : 💸 Competitive salary in USD, paid consistently every month, no matter where you are. 📈 Performance based incentives, so your results and your team’s results are recognized and rewarded directly. 🌴 10 paid vacation days per year plus all U.S. federal holidays. 💻 100% remote, work from anywhere in LATAM or Europe with a professional home setup. 🚀 A fast paced, high growth environment at the forefront of the global fintech and cryptocurrency industry, where your leadership directly drives company revenue. 🤝 A collaborative, high trust culture through Veta Virtual and our client, where your growth is taken seriously from day one. Ready to Apply? If you are ready to lead a team, pick up the phone, and build a retention engine that wins customers back, apply now and launch your next chapter with Veta Virtual. Once you apply, you will be invited to complete two short two minute video questions as part of our screening process. It is your first opportunity to show us your leadership style, your energy, and what makes you the right person for this role. We can’t wait to meet you!

Location: Washington, DC WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box is looking for a Customer Success Manager to join our Public Sector team. In this role, you’ll be the trusted advisor and strategic partner for Federal, State and Local agencies as they adopt and expand their use of Box. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require. You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation. You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the public sector customer inside Box. If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency leadership — this role is for you. WHAT YOU'LL DO Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization Partner with customers to map and redesign critical workflows Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action Partner cross-functionally with Sales, Product, Engineering and Professional Services to: Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS Experience working with enterprise customers and engaging with senior stakeholders and executives Demonstrated ability to translate customer needs into practical solutions and business outcomes Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion Box lives its values, with community and in-person collaboration being a core part of our culture.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here . Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision . United States Pay Range $78,000 — $97,500 USD

Location: New York, NY, United States WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box is looking for a Customer Success Manager to join our Public Sector team. In this role, you’ll be the trusted advisor and strategic partner for Federal, State and Local agencies as they adopt and expand their use of Box. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require. You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation. You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the public sector customer inside Box. If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency leadership — this role is for you. WHAT YOU'LL DO Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization Partner with customers to map and redesign critical workflows Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action Partner cross-functionally with Sales, Product, Engineering and Professional Services to: Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS Experience working with enterprise customers and engaging with senior stakeholders and executives Demonstrated ability to translate customer needs into practical solutions and business outcomes Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here . For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision . New York City Pay Range $86,500 — $108,000 USD