Senior Product Manager - Zero-Day Protection

Location: Distributed About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Remote within: US, Canada, UK, Portugal About the role New vulnerabilities can be exploited soon after public disclosure, leaving application owners little time to patch. Cloudflare can drastically reduce this exposure through managed WAF protections, ad-hoc emergency policies, and tools that help customers identify affected applications and remediate them. As Senior Product Manager for Zero-Day Protection, your goal is to help protect more than 20% of the Internet from HTTP-exploitable vulnerabilities and attacks. You will own the strategy, roadmap, execution, and customer experience for Cloudflare’s zero-day protection products, beginning with WAF Managed Rules. The role also shapes how Cloudflare helps customers identify affected applications, deploy temporary mitigations, investigate active exploitation, and remediate vulnerable software. Responsibilities Product strategy and roadmap Own the strategy and roadmap for WAF Managed Rules and Cloudflare’s broader zero-day protection experience. Partner with other product and engineering teams to help customers identify exposure, deploy mitigations, investigate attacks, and remediate vulnerable software. Define how Managed Rules integrates with code scanning and exposure discovery to help customers identify applications affected by newly disclosed vulnerabilities. Prioritize shared security primitives, telemetry, and APIs that make emergency protections easier to automate across Cloudflare’s security products. Define workflows for creating, testing, deploying, and auditing ad-hoc emergency policies when a managed detection is not sufficient for a customer’s environment. Partner with the Cloudflare Security Research team to turn threat intelligence, vulnerability research, and detection opportunities into product priorities. Security provide technical guidance; the PM brings customer impact and product context. Partner with Security, Legal, and external researchers during coordinated disclosure processes to prepare customer protections and communications. Discover and prioritize Enterprise operational needs with customers, Solutions Engineering, Support, and Engineering. Customer experience Own the end-to-end customer journey: identifying affected applications, discovering protections, deploying them safely, testing before enforcement, reviewing security events, investigating incidents, configuring exceptions and confirming remediation Ensure customers can understand what protections they have, what events mean, and what action to take. Establish feedback loops with Support, Customer Success, Solutions Engineering, and customers. Turn recurring friction and unmet needs into product priorities. Operations and communications Support the Cloudflare Security Research team’s vulnerability-response work by providing product context and customer perspective Coordinate responsible disclosure and external vulnerability communications with Security, Legal, and Communications Write technical posts, customer guidance, and product communications for security researchers, customers, press, and non-technical audiences Represent Cloudflare in the broader security community, at conferences, and online as a product and technical spokesperson for Managed Rules and HTTP application vulnerabilities Skills Required Strong product-management experience, including strategy, roadmap ownership, discovery, prioritization, and cross-functional delivery. Technical fluency to understand HTTP applications, vulnerabilities, exploits, and detection systems. Ability to synthesize input from security research, engineers, customers, and commercial teams into clear product decisions. Customer empathy and strong product judgment, especially for complex technical workflows. Excellent written and verbal communication for technical and non-technical audiences. Comfort operating in a fast-moving, ambiguous security environment. Strong cross-functional leadership across Cloudflare Security Research, Engineering, Support, Customer Success, Solutions Engineering, Legal, Communications, and other product teams. Nice to have Security research, exploit-development, or detection-engineering experience. Experience with WAFs, managed rules, security-rule rollout, false-positive management, application security, threat intelligence, security operations or vulnerability management. Experience with Enterprise security operations, including APIs, automation, auditability, policy controls, logs, and SIEM integrations. Experience with code scanning, software supply-chain security, or exposure discovery. An established presence in the security research community, conference speaking, technical writing, or press engagement. Compensation Compensation may be adjusted depending on work location. For Lisbon based hires: Estimated annual salary of 65,000 - 80,000 EURO For New York City based hires: Estimated annual salary of $156,000 - $216,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.