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Location: United States About Us Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience. Overview You own the data foundation behind how CX Operations understands its performance and how it connects to the broader Fanatics ecosystem. As the Staff Analyst for Ops Ecosystem Analytics, you design and build the architecture, models, and operating standards that make CX Ops ecosystem data in Snowflake trustworthy, scalable, and usable by cross-functional teams, leaders, and by the AI agents we're building on top of it. This is a hands-on technical role with broad influence. You take raw tables from across the business and turn them into clean, documented, tested models that the rest of the team builds on. You work side by side with Data & Analytics Engineering as well as Strategy teams. You set the SQL and data-modeling bar for the Ops Analytics team without managing anyone. You tell the story of what the data says, regularly presenting to senior leadership and translating architecture decisions and analytical findings into impact they can act on. We are building toward an AI-first way of operating, and this role is central to it. The right person is technically sharp, relentlessly detail-oriented, and curious about both what the data is saying and how AI changes the way we find and act on answers. You move fast, own ambiguous problems, and hold yourself to a high bar without being told to. What You'll Do Data architecture and operations environment Own the architecture of CX Ops ecosystem data in Snowflake, including schema design, data layers, access patterns, and the operating model that keeps it reliable as it scales. Decide how ecosystem Ops data should be structured, owned, and governed, and drive alignment with necessary teams, like Data Engineering, on those decisions. Consolidate overlapping or one-off datasets into shared, well-governed sources of truth, and set naming and documentation conventions. Define and track data quality standards for Ops ecosystem data. Build alerting on critical metrics as needed so issues are caught before they reach leadership reporting. dbt and analytics engineering Turn raw cross-domain tables into clean, tested, reusable dbt models that the whole team can build on. Own the team's core models and introduce data tests, code review practices, and modeling standards that catch issues before they reach stakeholders. Review teammates' SQL, models, and dashboards for correctness, performance, and readability, and coach analysts on best practices. Replace manual, one-off data pulls with automated, always-on solutions. Analytical work and insights Lead complex, cross-functional analyses from an ambiguous business problem through scoping, analysis, and a decision-ready recommendation, without formal authority over contributors. Diagnose root causes rather than symptoms, and surface trends, anomalies, and risks without waiting to be asked. Support scenario analysis and impact sizing for product initiatives, operational changes, and staffing decisions. Set the standard for publication-ready dashboards and reporting, with clearly defined KPIs and documented assumptions. Communication and influence Present findings, architecture decisions, and impact to Ops and senior leadership. Take a high-uncertainty situation and communicate what you know, what you don't, and what you recommend. Build the narrative around the data so stakeholders understand not just what the numbers say but what to do about them. Mentor and support analysts across the team through standards, reviews, and knowledge sharing. AI enablement Make sure agents are built on validated, trusted data foundations, and contribute the data models and evaluation rigor they need before they move to build. Track the performance of deployed agents against Ops goals. Bring a point of view on where AI can be trusted in analytical workflows and where human judgment needs to stay in the loop. Required Qualifications 5+ years in analytics, analytics engineering, business intelligence, or strategic operations. Advanced, hands-on SQL. You write, QA, and optimize complex queries and set the standard others are held to. This role includes a live, on-screen technical exercise. Strong dbt experience. You have designed model layers, written tests, and made sound architectural decisions, not just maintained existing models. Demonstrated experience designing or owning a data environment in a cloud data warehouse (Snowflake preferred), including schema design, governance, and data quality. Experience working closely with data or analytics engineering teams to turn raw data into production-ready models. Strong executive communication. You have presented analysis and recommendations to senior leaders and can defend your methodology under scrutiny. Experience owning complex, cross-functional projects end to end. Experience building dashboards in Sigma, Tableau, or a comparable tool. High attention to detail. You catch data quality issues before they surface in leadership reporting. Comfortable in fast-paced, ambiguous environments with shifting priorities. Preferred Qualifications Experience supporting AI/ML workflows, agent builds, or automation initiatives. Python or a similar scripting language for data manipulation and automation. Familiarity with operational KPIs across customer support, fraud, payments, or workforce management. Experience in gaming, fintech, or sports, or another operationally intensive, high-volume environment. Bachelor's degree in Analytics, Computer Science, Statistics, Economics, or a related field. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $160,000 — $200,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor. This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations. What You’ll Be Doing: As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes. Ensure team success in designing and building outcomes on the Grafana technology stack. Build educational programs that enhance customer capabilities of the Grafana technology stack. Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue. Build lasting customer relationships to enable them to be Grafana advocates and reference able customers. Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack. What Makes You a Great Fit: 3+ years of managing a Solutions Architecture team in a related space 5+ years design/implementation/consulting experience with distributed applications 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies. 2+ years of experience in technology/software pre-sales or technical consulting Located in EST Working knowledge of software development tools and methodologies Presentation skills with comfort speaking to customers and executives Experience building/maintaining observability solutions Excellent communications and writing skills. K8’s Linux experience (2+ years in a company) Shell scripting, API knowledge Observability (monitoring) as a background would be huge High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy. Compensation & Rewards In the US, the OTE (On-Target Earnings) compensation range for this role is $184,000 - $220,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is looking for Senior Commercial Account Executive who will be responsible for prospecting and growing existing business across the North East region . You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. You will manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products. What You’ll Be Doing: Identify new opportunities to expand Grafana usage within a set of current customers Meet and exceed individual quarterly and annual sales goals Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 3+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Adaptable and with demonstrable experience in high velocity technology companies Experience using Salesforce Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $200,000 - $220,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Remote (Canada) Workplace: Remote BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE TEAM The tax team sits inside Finance and looks after Wealthsimple's own corporate tax position. We're deliberately building out specialist tax functions: one lane owns direct tax, another owns transfer pricing and international tax, this role will own the indirect tax lane. The team is small, the entity group isn't, and we're putting in place the review and documentation discipline that investor-grade reporting depends on. If you'd rather set a technical standard than inherit one, this is a good moment to join. In this role you'll be responsible for: - Manage the end-to-end indirect tax compliance (GST/HST, QST, PST) across all applicable jurisdictions, ensuring accuracy and compliance with statutory deadlines - Support month-end and quarter-end close, including review of tax accruals, account reconciliations, forecasts and variance analysis - Manage multi-jurisdictional tax registrations and nexus monitoring, adapting to fast expansions into new product lines and geographic markets - Manage relationships with external tax authorities, including preparation of audit responses and correspondence with CRA and provincial agencies - Monitor indirect tax legislative and regulatory developments and assess the impact on the organization - Maintain and improve internal controls, tax policies, and compliance procedures - Collaborate with Finance and technology teams to ensure accurate tax coding and support systems and process improvements, including AI automation initiatives - Identify and pursue ITC and ITR recovery opportunities; conduct risk assessments to surface and remediate material exposures - Provide indirect tax research and advisory support on new business initiatives, including product launches and corporate transactions Skills you'll bring: - CPA designation required; completion of the CPA In-Depth GST/HST Program or equivalent indirect tax training preferred - 5–7 years of indirect tax experience, with exposure to both public accounting and public company industry environments preferred - Strong technical knowledge of Canadian indirect tax regimes including GST/HST, QST, PST, RST - Practical experience with financial institution (FI) and Selected Listed Financial Institution (SLFI) indirect tax rules, including the Special Attribution Method (SAM), is required - Solid understanding of cross-border and imported supply rules - Excellent tax technical and research skills, with the ability to balance commercial objectives and tax risk exposures - Proficient with tax software, ERP systems and AI technology (e.g. Netsuite, Claude) - Strong analytical, organizational, and problem-solving skills - Detail-oriented and communicates well - Corporate income tax knowledge is an asset WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year* ✈️ 90 days away: work outside Canada for up to 90 days per year* 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. *Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Location: San Francisco; New York Workplace: Hybrid ABOUT ALCHEMY Alchemy is the Web3 infrastructure and developer platform that powers millions of users and the world’s most innovative blockchain applications. From enabling $1+ trillion in financial transactions worldwide to scaling L2s and enabling DeFi, Alchemy provides the infrastructure and tools developers need to build reliable, scalable, and accessible experiences. Trusted by companies like JPMorgan, Stripe, Visa, Franklin Templeton, Nike, and backed by a16z, Coatue, Silver Lake, Lightspeed, and Stanford University, Alchemy is building the foundational layer for a decentralized and AI-enabled Web3 ecosystem. For more information, visit alchemy.com http://alchemy.com.   THE ROLE We're looking for a hands-on IT leader to build and run the business systems that help Alchemy work. You'll own enterprise applications and their integrations, manage and develop the IT team, and help teams across the company redesign how they work with AI. This is a player-coach role. You'll configure applications, write integrations, debug workflows, and ship automations yourself. You'll also set priorities, coach engineers, manage performance, and keep day-to-day IT service dependable. You'll identify recurring manual processes, build automations or agent workflows, and decide which steps need human review. You'll deploy and test those systems and teach the team to maintain them.   WHAT YOU WILL DO - Own business applications. Lead technical administration and improvement of Salesforce and connected sales tools, People Ops systems such as Rippling and ChartHop, and other business applications as priorities require. Partner with business owners on configuration, data quality, permissions, and technical escalations. - Build across systems. Write and maintain API integrations, scripts, and workflows that connect applications, reconcile data, and automate employee and business processes. Own testing, monitoring, failure recovery, and documentation. - Redesign work around AI. Partner with Sales, People Ops, Recruiting, Finance, and Legal to identify workflows worth rebuilding. Deliver agents and automations that can gather context, carry out authorized steps, verify results, and escalate exceptions to the right person. - Manage the team. Set priorities and expectations, run regular feedback and development conversations, hire, and manage performance. Balance service coverage with project work and make clear tradeoffs when demand exceeds capacity. - Raise the team's AI capability. Build alongside engineers, review their work, and turn successful approaches into shared tools, skills, and runbooks. Make AI-assisted building and verification part of how the team delivers work. - Keep IT service reliable. Oversee support quality, onboarding and offboarding, escalations, and operational coverage with the engineers responsible for service desk, identity, endpoints, and office technology. Jump into difficult issues when needed. - Make automation safe to operate. Partner with Security on least-privilege access, sensitive-data handling, audit trails, and approval boundaries. Use explicit approvals for high-impact actions and provide a way to stop or roll back failed automation. - Own the application roadmap and spend. Evaluate tools, manage vendor relationships and renewals, and bring application expertise in-house where it improves service or cost. Measure improvements through reliability, turnaround time, manual work removed, and adoption by the teams served.   WHAT WE ARE LOOKING FOR - Deep hands-on experience administering enterprise SaaS applications and building integrations; strong Salesforce experience and the ability to learn unfamiliar business systems. - Experience managing technical staff, including coaching, prioritization, hiring, and performance management. You're comfortable staying close to implementation. - Ability to build and debug with APIs, scripting, and workflow platforms such as n8n or Okta Workflows, with sound practices for testing and production changes. - Evidence of shipping AI-enabled workflows that other people use. You can explain what you delegated to AI, what you verified, where it failed, and how you improved it. - Experience helping a team adopt new tools and working practices, including supporting people with different starting skill levels. - Strong judgment about identity, access, employee data, and business-critical changes. You know when deterministic automation or a human decision is the better choice. - Ability to translate business needs into technical work, explain tradeoffs, and follow through on operational details.   HELPFUL EXPERIENCE - Supporting People Ops, Recruiting, Finance, or Legal applications alongside sales systems. - Employee lifecycle automation, identity integrations, and IT service management. - Building agent integrations, reusable skills, or evaluation suites with an internal AI platform.   WHAT SUCCESS LOOKS LIKE - Business systems have clear technical ownership. - The IT team delivers dependable support and application improvements, with fewer recurring manual tasks. - Teams across the company use workflows you've helped build, and your engineers can extend and operate them without depending on you for every change.   BENEFITS & PERKS 🏥 Private Health Insurance 💪 Gym Reimbursement 🚅 Commuter Benefits 🌴 Flexible Time Off 🥙 In-Office Group Meals 🧠 Learning & Development Stipend 🌎 Company Sponsored Conferences & Events 🎧 Books & Audiobook subscription with Bookster https://landing.bookster.ro/

Location: Poland OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We are looking for a proactive and detail-oriented General QA Engineer to help ensure the quality and reliability of our product. In this role, you will combine manual and automated testing, build and maintain scalable Playwright test suites, leverage AI-powered tools to increase efficiency and work closely with engineering and product teams to deliver a seamless user experience. As part of our team, your responsibilities in this role will include: Automates validation across UI, APIs, dashboards Maintains reusable test systems, flakes analytics Development and maintenance of a suite of e2e/UI tests in Playwright (TS), covering critical user scenarios. Use of AI in work Practical use of LLM tools (e.g., ChatGPT, GitHub Copilot/Codeium) to optimize the execution of testing tasks. Performing manual testing of features (planning, test design, regression, exploratory). Integration and optimization of test runs in CI (parallelization, stabilization, flakiness metrics). Setting up reporting and observability for automated tests (traces, video, flake analytics). Collaboration with engineering and product: requirements clarification, help reproducing defects, and improving testability. Maintaining the quality of test data and environments. Our ideal candidate possesses the following skills: 3–5 years in QA, including 1.5+ years in automation using JavaScript/Playwright. Strong Playwright: Test Runner, fixtures, projects, parallelization, and sharding. Auto-wait/locators, stable selectors, working with flakes (timeouts, retries, expect.poll). BrowserContext/Page, environment isolation, test data management. Tracing, video/screenshots, network mocking (route), APIRequestContext. Page Object/Screenplay patterns, project structure, reusability. AI & No-Code Integration: Building test workflows in n8n, Zapier, Gumloop. Use of no-code tools as part of the automated test infrastructure. AI-Enhanced Testing: Practical use of LLMs (e.g., ChatGPT, Copilot). Explore AI QA tools (Testim, Diffblue, CodiumAI, Mabl). JavaScript/TypeScript at advanced mid-level: Async/await, promises, modules, TS typing, interfaces, generics. NPM/Yarn, Node.js scripts, ESLint/Prettier configuration. API testing: REST, Postman/Swagger. Browser DevTools: network, storage, cookies, CORS, headers, status codes. Databases: solid SQL, basic work with test data. CI/CD and VCS: Git (branching, PR, code review). Integration of automated tests into CI (GitHub Actions/Jenkins), artifacts, and reports. Running tests in containers/headless, dependency management, and caching. Manual testing: Requirements analysis. Creation of all types of test documentation. Test design techniques. Types of testing. English: reading documentation and written communication (Intermediate+). Ukrainian and/or Russian language proficiency is a must. What we offer: Opportunity to shape the backbone systems of a modern, data-driven digital company A collaborative, innovation-first environment that values initiative and experimentation Reduced working hours on Fridays during the summer Days off on US national holidays and your birthday Schedule: Monday–Friday, 1 PM – 9 PM EET (including 1 hour break) Why join us? You’ll be at the intersection of technology, process innovation, and business growth – building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.

Location: Beograd, Serbia; Europe Workplace: hybrid About The Role: We are looking for a technical analyst to join our FinCrime team as one of the owners of our rules framework, KPI and activity tracking, and the continuous improvement of our detection capabilities. You will identify gaps, propose solutions, and drive them to delivery alongside Product, Compliance, Network and Engineering, keeping us ahead of bad actors without hurting speed or user experience. What you'll co-own Rules lifecycle: design, build, test, tune and retire fraud and AML/TF detection rules, from hypothesis through backtesting and deployment to performance review. KPI framework: define, build and maintain metrics for detection effectiveness, false positives, losses, alert volumes and operational productivity. Activity tracking: reporting on rule changes, alert handling and team throughput, with dashboards that stakeholders actually use. Detection improvement: proactively find new typologies, data signals and controls, and turn them into live rules or models. What you'll do Build and improve detection logic: translate fraud and financial crime typologies into rules; use SQL and Python to backtest, simulate and measure impact before release. Monitor and analyze: track real-time and batch transaction data, spot anomalies and emerging attack patterns, and run deep-dives on loss drivers and rule performance. Drive automation: replace manual analysis and reporting with scalable pipelines, scheduled jobs and self-serve dashboards. Collaborate as a partner: Product and Engineering: define requirements, data needs and system enhancements. Compliance: make sure detection meets AML/TF, KYC and regulatory expectations, and support audits and partner due diligence. Network: align on Visa and Mastercard program requirements, thresholds and monitoring. Operations: use investigation feedback to refine rules and reduce noise. Support regulatory compliance: stay current on AML regulations, PSD2/SCA, and card scheme rules, and help embed them into controls. Take responsibility and escalate: document decisions and rule rationale clearly, and escalate material risks early. What You’ll Need To Be Successful In This Role: Experience in fraud or financial crime analytics, ideally in fintech, payments or high-volume B2C. Proven hands-on experience with rule-based detection: designing, tuning and evaluating rules, with clear trade-off thinking (catch rate vs. false positives vs. customer friction). Advanced SQL and experience with modern data platforms and large-scale data processing (distributed frameworks such as Spark or similar). Python for analysis and automation (pandas, notebooks, scheduled workflows), including experience working with large datasets. Solid understanding of fraud typologies and AML/TF concepts, and awareness of emerging trends. Knowledge of Visa and Mastercard tools, data and monitoring programs (AVS, 3DS, chargeback and fraud programs). Practical knowledge of payment methods (cards, tokenization, Apple Pay, Google Pay, etc.). Experience building dashboards in a BI tool (Looker, Tableau, Power BI or similar). Ownership mindset: you spot problems, propose solutions and see them through without waiting to be asked, while working as part of a team. Clear communication and documentation, able to explain data-driven decisions to technical and non-technical stakeholders. Nice to have Experience with rules engines or decisioning platforms and expression-based rule logic. Experience with advanced methods for anomaly detection (statistical, unsupervised or machine learning approaches) and applying them to fraud or financial crime use cases. Familiarity with how financial crime operations run day to day. Experience working with auditors or regulators, or supporting regulatory reviews and partner due diligence. What you'll achieve First 3 months Understand our products, detection framework, rules engine and data landscape. Learn our KPIs, tooling and key fraud and AML patterns. Build relationships across Product, Compliance, Engineering and Operations. Take responsibility for a first set of rules and ship your first tuning improvements. By 6 months Co-own the end-to-end rules lifecycle for your portfolio, with documented performance reviews. Launch a reliable KPI and activity tracking suite. Deliver your first automation that removes recurring manual work. By 12 months Be a key contributor and owner for detection effectiveness and reporting. Deliver measurable gains in loss reduction, false positive rate or operational efficiency. Have introduced new detection approaches and automation that strengthen our compliance posture. Why Join Paysend? Make a Global Impact: Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally. Own Meaningful Outcomes: We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand. Grow with Us: As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies. Collaborate with Exceptional People: Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers. Move Fast and Make Things Happen: We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results. Be Part of Our Journey: We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.

Location: United States- Peoria, Illinois Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: Repairs entry-level equipment at component level. Works to improve technical skills through on-the-job technical training and technical projects and assignments. Communicates with customers on an occasional basis as necessary. Completes and documents test development of less complex electronic assemblies. Maintains fixtures. Processes required service report paperwork under direct supervision as part of training and development. Participates in Quality Initiative; continually improves processes; quantitatively monitors processes.  Completes required quality core classes and uses skills and techniques presented.  Uses the Core Values in work environment.  Adheres to company/customer safety procedures. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months’ to one year related experience and/or training; or equivalent combination of education and experience. Ability to: read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of organization; calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry; apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations. Desirable KSAs: Team player Organized Self-motivated and able to prioritize Must have a good driving record Competencies: Continuous Improvement Customer Focus Problem Solving Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear.  The employee is occasionally required to sit.  The employee must occasionally lift and/or move more than 50 pounds.  The employee is regularly required to use close vision and color vision.  The employee is occasionally exposed to outside weather conditions and risk of electrical shock.  Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $21.42 — $27.38 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Location: Remote (Canada) Workplace: Remote BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. Manager, Treasury Cash & Settlements Build something people love Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work. About the team The Finance team is where numbers become decisions. Within Finance, Treasury looks after the cash that moves through Wealthsimple every day — across a growing number of entities, currencies, and products. As we've expanded, so has the complexity of that job: more accounts to watch, more flows to move, more systems to keep working together. This role sits within Cash & Collateral Management and reports to the Senior Manager on that team. We're a small, high-trust group — embedded in the business, not reporting from the sidelines — and we hold ourselves to a high bar for both rigour and clarity. If you want your work to actually shape how the company operates, this is the place to do it. About the role Wealthsimple's cash operations have grown more complex as our product line-up has expanded — more entities, more currencies, more moving parts. This role exists to keep that complexity under control: owning the day-to-day movement and monitoring of cash, while also driving the automation work needed to make it scale. It's not a "keep the lights on" role. You'll be expected to build the tools and processes that make cash management faster and more reliable, not just operate what already exists. This role doesn't have direct reports today, but there's real opportunity to grow into people leadership as the team scales. What you'll do - Own the daily, business-critical money movements that power our products — making sure funds land where they need to, when they need to, across multiple entities and currencies - Manage short-term liquidity so there's always enough on hand to fund settlements and meet daily obligations, without idle cash sitting where it shouldn't - Analyze and forecast cash needs through detailed bank balance monitoring and flow-of-funds analysis — turning raw account data into decisions the business can act on, including intercompany funding requirements - Support new product launches by scoping their cash flow, settlement, and account requirements early - Scale and improve the systems we already use for cash management rather than just maintaining them — building automation for balance monitoring, transfers, and forecasting that lets the processes scale efficiently - Partner with product, engineering, and finance teams to keep cash operations in step with the business as it moves and expands Skills you bring - 5+ years of experience in treasury, cash management, or corporate banking operations - Experience managing cash positioning and forecasting across multiple entities and currencies - Strong understanding of banking infrastructure — account structures, payment rails, and settlement processes - Experience leading or contributing to the automation of manual treasury or cash processes - Advanced Excel and SQL skills, with comfort working with large datasets to drive forecasting and analysis - Experience working cross-functionally with product, engineering, or finance teams to support new product launches - Clear communication skills — you can explain cash and treasury mechanics to people who don't work in treasury Nice to have - Experience in fintech or a regulated financial services environment - Familiarity with treasury management systems (TMS) or ERP treasury modules - Exposure to building automation tools using scripting or low-code platforms (e.g., Python, SQL-based workflows) - Experience with intercompany funding structures or multi-entity treasury operations - Prior experience supporting new product launches from a cash or liquidity perspective WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year* ✈️ 90 days away: work outside Canada for up to 90 days per year* 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. *Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Location: Portugal Workplace: remote Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the Role Finom is hiring its first Team Lead of MLROs, who will also be our MLRO and Head of Branch in Portugal. You report to the Head of FinCrime Compliance and wear two hats: MLRO and Head of Branch, Portugal: you represent Finom before the Bank of Portugal and other Portuguese authorities, and you build our local AML framework. Team Lead of MLROs: you lead the MLROs and Deputy MLROs across our EU branches and shape how they work as one team. Important Finom stands against the "Compliance Says No" mentality. We want someone who empowers the business instead of limiting it, challenges the status quo and finds non-standard solutions. You are detail-oriented, critical and analytical, and result-driven. As a team lead you also grow people: you give clear, honest feedback, build trust with colleagues in different countries, and explain your ideas simply and practically to people outside compliance. What you should know before joining This is a build-and-lead role , not a run-the-existing-setup role. Three challenges define it: You start from scratch in Portugal. We have a draft setup, but we need someone to align our group policies with the local Portuguese requirements and to build the rest. That includes setting up regulatory reporting in Portugal. Nobody will hand you a plan, so we expect you to decide what to do and move. You lead peers , not just managers of their own country. Each MLRO is responsible for the same standards in their own country. We want a leader who constantly challenges the status quo and looks for optimization of current processes, not someone who only runs their own country independently. You work across several countries at once. You need strong EU regulatory knowledge and the ability to keep processes homogeneous across countries, while respecting local requirements. Your responsibilities as MLRO Portugal Represent Finom before the Bank of Portugal on AML matters, and before other relevant Portuguese authorities as Head of Branch. Set up the Portuguese AML framework: adapt our group policy draft to Portuguese law and put local processes in place. Own the CDD and Transaction Monitoring policies and procedures in Portugal. Define the SAR reporting requirements in Portugal. Define the requirements for reporting to Portuguese authorities on integrity and non-integrity matters, and implement them with the Regulatory Reporting function. Bring Portugal-specific insight on financial crime typologies (fraud, money laundering, sanctions evasion) and work with the Risk Management team to turn it into rules, scenarios and controls for Finom's FinCrime Risk Engine. Act as the second-line decision-maker on complex, high-risk cases escalated by the first line. Contribute to the Enterprise-Wide Risk Assessment cycle and Product Risk Approvals as required. Give the first line practical guidance on CDD and TM, maintain procedures and manuals for 2LOD escalations and Risk Management, and run internal AML training. Your responsibilities as Team Lead Lead, coach and develop the MLROs and Deputy MLROs in our EU branches Set one standard for how MLROs work: shared playbooks, templates, escalation criteria, SAR decision quality and regulator communication. Challenge the team and drive improvements that benefit the whole group, not just one country. Be the main contact for Product, Operations, Regulatory Compliance, Regulatory Reporting and other functions on behalf of the MLRO network. Own the MLRO-related KRIs and report on them to the Management Board Risk Committee. Coordinate regulatory inspections, authority requests and the resulting remediation actions. Must-haves Have the right to work in Portugal, and be a native Portuguese speaker At least 4 years in the second line of defence at a regulated payment, e-money or banking institution, including at least 2 years as MLRO or Deputy MLRO for Portugueses Branches At least 2 years of people management experience Excellent knowledge of Portuguese AML legislation and a thorough understanding of the EU AML, Sanctions and Risk Management framework Proven direct experience with regulators, including the Bank of Portugal A proactive, start-up mindset: you spot issues, bring in the right stakeholders and drive solutions without waiting to be told Nice to have - Experience with data analytics tools, databases and AI tools.

Location: Warsaw, Poland About Voyagu Voyagu is a travel technology company building and scaling premium travel businesses. We combine experienced travel teams with technology and practical operational support to make the travel industry work better for both customers and the people serving them. Our Travel Organization has around 100 people and is growing. We are looking for someone who can help that growth run smoothly behind the scenes. The role We need a hands-on People Operations Manager who brings order to the full employee journey — from joining the company to leaving it. You will make everyday administration reliable, help managers follow formal performance procedures, and make it easier to understand how new hires progress over time. This is not a role focused on writing HR strategies or running culture programs. You will own practical problems, build better processes, and see the results of your work. What you will do Keep employee administration running smoothly. Coordinate contracts, payroll information, employee records, employment changes, onboarding paperwork and exits. Work with Finance and other teams to make sure tasks are completed accurately and on time. Keep performance procedures on track. HelpManagers complete formal warnings, performance improvement plans (PIPs) and exits correctly. Prepare and track documents, deadlines, checkpoints and approvals. Managers make performance decisions and have employee conversations; you make sure the supporting process works. Track what happens to new hires. Connect information from Recruitment, Sales, Operations and HR so we can see how each hiring group progresses through onboarding, their first months of production and beyond. Help us understand retention, early departures and differences between offices. Improve the system. Fix repetitive administrative problems, establish simple workflows and checklists, and automate tasks where practical. Make the company easier to run as the team grows. Who you will work with You will work closely with the CEO to provide a clear view of people-related trends and issues across the organization; with Heads of Sales Offices to keep onboarding, employee changes and performance procedures running smoothly; and with Team Leaders on documentation and required steps. You will also partner with Recruitment, Operations, Data and Finance. Managers and Leaders remain responsible for their teams, coaching and commercial results. Your job is to help them operate effectively, not to manage their employees for them. What we are looking for Around 5+ years of hands-on HR Operations, People Operations or similar experience (relevant achievements matter more than years). Experience in a growing organization with regular hiring, onboarding and employee departures. Practical knowledge of contracts, payroll coordination, employee records and offboarding. Direct experience supporting formal warnings, PIPs or comparable performance procedures. Strong organization skills, attention to detail and the confidence to follow up with busy managers. Comfort working with spreadsheets, HR systems and employee data. Examples of processes you personally improved or automated. Strong written and spoken English, sound judgment and discretion. Experience in fast-growing technology, fintech, customer operations, BPO or contact centers is a plus. Experience supporting remote teams is also useful. What makes you a great fit You take ownership, follow through, and notice problems before they turn into emergencies. You are calm in sensitive situations, confident enough to challenge a manager when something is missing, and practical enough to choose a simple solution over unnecessary bureaucracy. You enjoy turning scattered information and manual work into clear, repeatable processes. Why join Voyagu You will have the opportunity to build and improve how a growing travel-tech business operates. Your work will directly reduce friction for employees and managers, improve the reliability of important procedures, and give leaders better visibility into how their teams are growing. If you enjoy making complicated operations simple and reliable, we would like to hear from you.

Location: Vancouver, BC At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats, ensuring compliance, and fostering a culture of security throughout our product and operations. As the Security Risk Engineer, you will own Asana's internal security risk management program end-to-end. This is a senior role for someone who goes beyond frameworks and checklists — you will engineer the quantitative and automated foundations that let Asana continuously measure and make confident decisions about security risk. You'll build the systems and processes that make risk scalable, not just the policies that describe it, and serve as a trusted advisor to senior leadership. This role is based in our Vancouver, BC office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you'll achieve Own Asana's security risk management program: Design and continuously mature a quantitative risk framework — including risk scoring methodologies, likelihood and impact modeling, and risk appetite thresholds — that enables consistent, data-driven risk decisions across the organization. Build and maintain a living risk register: Own Asana's central security risk register, developing KRIs, tracking trends over time, and driving accountability for risk treatment and remediation with business and technical owners. Automate risk identification and monitoring: Design and implement automated data pipelines and integrations that continuously surface security risks — pulling signals from vulnerability scanners, cloud security tooling, SIEMs, and third-party risk sources — so Asana's risk posture is always current and not dependent on manual review cycles. Deliver quantitative risk reporting: Develop executive-level dashboards that communicate security risk in business terms — probability, potential impact, cost of control vs. cost of breach, and residual risk exposure — to inform investment and prioritization decisions. Partner cross-functionally on risk: Act as the primary security risk partner to Legal, Privacy, Finance, and Engineering. Influence security investment decisions and build a culture of risk awareness across the company. About you 7+ years of experience in information security with a strong focus on security risk management and GRC. Demonstrated experience building or leading a security risk management program — not just contributing to one. Hands-on experience with quantitative risk methodologies such as FAIR, risk scoring models, or statistical risk analysis. You back up risk ratings with numbers, not just color codes. Hands-on experience scripting or building automation to integrate security tooling, build data pipelines, or automate risk monitoring — you've built things, not just directed others to build them.Deep knowledge of security frameworks including NIST CSF, NIST SP 800-30, ISO 27001, SOC 2, and FedRAMP. Proven ability to develop risk metrics, KRIs, and executive-level reporting that drives decision-making. Strong understanding of cloud environments and SaaS architecture — enough to have credible risk conversations with technical teams. Excellent communicator who can translate technical risk findings for both engineering teams and C-suite stakeholders. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity and decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer For this role, the estimated base salary range is between $158,000–$180,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. In addition to base salary, your compensation package may include equity and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Location: Texas Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. About Vectra AI Vectra AI is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform brings together signal across public cloud, SaaS, identity, and data center networks to help security teams prioritize, investigate, and respond to advanced cyber-attacks. The Role Vectra AI is building a proactive, intelligent customer experience model that helps customers deploy, adopt, realize value, and expand with less dependency on manual intervention. These are the next steps in our customer experience that pair both human touch and automated enablement for our customers. The Customer AI & Automation Engineer will create the technical foundation that makes this model scalable, reliable, and measurable. The Customer AI & Automation Engineer designs, builds, tests, and operates the workflows, integrations, and AI agents that power customer journeys across Salesforce, HubSpot, Pendo, enablement and product signals. This is a hands-on builder role for someone who combines systems thinking, data fluency, and practical business judgment. The role supports Technical Account Managers (TAMs), Sales Engineers (SEs) responsible for post-sales account management, Professional Services (PS), Technical Support, and broader Digital Success initiatives. Your Impact Build and maintain customer lifecycle workflows across HubSpot, Salesforce, Pendo, and connected customer systems. Design and operationalize AI agents for journey operations, signal detection, next-best-action recommendations, support guidance, and customer insight. Translate requirements from Lifecycle Strategy, Customer Success, Support, SE, Product, Enablement, and Marketing into scalable automation and orchestration logic. Technical Account Management: Automate account health preparation, technical success plan updates, recurring health checks, action tracking, and customer review preparation. SE post-sales account management: Support technical account oversight, deployment and adoption reviews, product utilization analysis, technical risk identification, and follow- through on customer actions. Professional Services: Streamline onboarding, deployment planning, readiness checks, project updates, and delivery documentation. Technical Support: Improve case triage, troubleshooting, knowledge retrieval, and resolution workflows. Digital Success: Build scalable onboarding, adoption guidance, customer health monitoring, and proactive outreach workflows. Develop integrations and data flows that connect customer, product, support, engagement, and enablement signals. Establish testing, QA, monitoring, exception handling, observability, and rollback procedures for automations and AI-enabled workflows. Create operational reporting that surfaces journey enrollment, workflow health, drop-offs, exceptions, adoption signals, and agent performance. Support the Customer Lifecycle Council with technical feasibility assessments, implementation estimates, and evidence on what is working or breaking. Map customer journeys and internal processes, including handoffs between teams, and prioritize use cases based on customer impact, effort saved, feasibility, and business value. Integrate knowledge platforms and internal product systems into agent workflows using APIs and orchestration tools. Define clear operational ownership and human approval steps for agent actions, supported by audit trails and data protection controls. Improve production workflows using feedback and usage data; document solutions and train teams to use and maintain them. What You Will Bring Demonstrated experience designing, building, deploying, and operating production-scale AI agents using both OpenAI GPT and Anthropic Claude models. Hands-on experience selecting and orchestrating models for different tasks, including tool use, retrieval, structured outputs, workflow execution, evaluation, observability, permissions, and human escalation. Proven ability to move agents beyond prototype stage into reliable, governed enterprise use cases with measurable business outcomes. Experience building complex workflow automation and systems integrations in a customer-facing, revenue, marketing operations, customer operations, or product operations environment. Strong analytical and troubleshooting skills, with the ability to trace a customer outcome through data, systems, workflow logic, and operational ownership. A disciplined approach to testing, data quality, permissions, exception handling, and change management. Ability to translate ambiguous business requirements into simple, scalable technical solutions and communicate clearly across technical and non-technical teams. Proficiency in Python or JavaScript/TypeScript and experience working with webhooks and structured data. Hands-on experience with prompt design and retrieval-augmented generation. Preferred Qualifications Experience operating multi-model agent environments, including practical knowledge of GPT and Claude strengths, limitations, cost, latency, safety, and evaluation considerations. Experience with customer lifecycle, digital customer success, product-led growth, or customer marketing motions. Familiarity with customer health, telemetry, product usage, support, and enablement data. Experience working in B2B SaaS, cybersecurity, or another complex enterprise technology environment. Practical experience with Salesforce, HubSpot, Pendo, support platforms, CDPs or data warehouses, APIs, and automation tools. Familiarity with Jira, MuleSoft, Forethought, or comparable platforms. Understanding of technical account management, post-sales account management, implementation, and service delivery processes. Success Measures Reduced manual effort across targeted workflows. Shorter cycle times and faster customer onboarding and time to value. Increased product adoption and effective digital engagement. Earlier identification and follow-through on customer risks. Improved efficiency and account coverage for TAMs and post-sales SEs. Reliable agent execution and measurable customer experience improvements. Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive pla n eligibility, and participation in the employee equity plan (stock options). Specific benefits offered var ies by location, but commonly in clude health care insurance , income protection / life insurance , access to retirement savings plans, behavioral & emotional wellness services , generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Location: United States- Mossville, Illinois Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Travels to customer site for calibration, repair, and technical support when necessary. · Reads quality control manual and testing specifications to obtain data to test or calibrate specific devices. · Selects and installs accessories, such as adapters, indicating gauges, or holding devices on test or calibration fixture, and connects instrument or device to fixture, according to specifications, using hand tools. · Sets controls to regulate factors, such as current flow, timing cycle, pressure, temperature, or vacuum, according to specifications, and activates test or calibration equipment. · Observes readings on meters and gauges, and other displays and performance of device or instrument to identify functional defects and determine calibration requirements. · Adjusts calibration mechanisms to obtain specified operational performance of device or instrument, using hand tools and precision measuring and calibrating instruments and equipment. · Applies sealing compound on calibration mechanism to prevent readjustment of settings and loss of calibration. · Rejects malfunctioning devices and routes devices to specified department for rework or salvaging of parts. · Prepares calibration certificates and data reports. · Processes required service report paperwork. · Interacts with other departments and personnel to resolve any related issues. · May perform more advanced functions as part of training and development. · Participates in Service/Quality Initiative; continually improves processes; quantitatively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Core Values in work environment. Adheres to company/customer safety procedures. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: · Associates degree from a junior college or technical school; and one year related experience or equivalent combination of education and experience. · Ability to: read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of organization; work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry; apply concepts such as fractions, percentages, ratios, and proportions to practical situations; apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations. Desirable KSAs: · Must be a team player · Organized · Self-motivated and able to prioritize Competencies: · Communications · Customer Focus · Safety Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $24.83 — $31.76 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria Workplace: remote We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are hiring a Senior Database Reliability Engineer for our Infrastructure Platform Team. You will design PostgreSQL platforms for resilience and high availability, automate everything you touch, and understand how our services use the database, from connection pools to ORM transactions. Your goal is to keep latency within SLO at a reasonable cost, through every change, failover and migration. Our stack today: AWS RDS and Aurora (PostgreSQL, MySQL), Redshift, ClickHouse, Terraform, Ansible, Prometheus, VictoriaMetrics and Grafana, with Java services on Kubernetes. Responsibilities: Design and run highly available PostgreSQL across zones and regions, with automated, tested failover and fencing against split-brain. Define all database infrastructure as code (clusters, parameters, networking, access, monitoring and backups), reviewed by peers and applied through CI/CD pipelines, with drift detection. Build self-service database provisioning so product teams get a production-ready database without waiting on a ticket.Plan and execute migrations, upgrades and table moves with zero or near zero downtime, including cross-version, cross-cluster and cross-cloud work. Partner with developers on schema changes, queries, connection pooling, transaction scope, retries and expand-and-contract migrations, so database issues are fixed at their source. Define SLOs and build SLO-based alerts and dashboards (Prometheus, Grafana or similar) that catch latency and capacity problems before clients do. Design backup and recovery, and prove it with scheduled restore and failover tests that measure RTO and RPO and produce evidence for auditors. Keep cost in view: right-size instances and storage, and choose the cheapest option that meets the requirement. Secure the data: least-privilege access, secrets from a secrets manager, encryption at rest and in transit, audited access and PII masking. Lead and take part in incident response and on-call, write blameless post-mortems and make sure their actions get done. Replace manual runbooks with automation, and document what remains. Requirements: Deep PostgreSQL production experience. You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation. Infrastructure as code as your normal way of working. Everything you build lives in version control and is reviewed before it is applied. CI/CD in your day-to-day work. Your infrastructure and database changes, including schema migrations, reach production through pipelines. If console clicks, SSH changes or wiki steps are how changes normally happen in your current role, this position is not the right fit. 5+ years running production databases as a DBRE, SRE, platform or database engineer, ideally with a large part on AWS (RDS or Aurora). Experience designing high availability and disaster recovery: replication, automated failover, multi-region or multi-cloud redundancy, and the trade-offs between RTO, RPO and cost. A track record of zero-downtime changes: online migrations, major version upgrades or moving data between clusters. Understanding of how applications use databases: connection pools, ORMs (for example Hibernate), transaction scope, retries and idempotency, and safe deployment order. Observability skills: you define what to measure, alert on SLOs and verify changes with data.Scripting in Python, Bash or Go to automate operational work. Comfort in a regulated financial services environment, where access control, encryption and audit trails are non-negotiable. Clear communication: you reason out loud, own outcomes and partner with developers instead of gatekeeping. Nice to have: Terraform and Ansible specifically, since they are our current tools. MySQL in production. Redshift, ClickHouse or DynamoDB. Logical replication or CDC tooling (pglogical, AWS DMS, Debezium). Kubernetes and running Java services in production. Linux performance tuning and troubleshooting on self-managed database hosts. Vault or another secrets manager. What you will get in return: Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance. Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Location: Leipzig, Germany Workplace: onsite Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe. Sumsub is certified as a Great Place To Work® in the US, recognized as a TIME & Statista Excellent Workplace, honored with the TrustRadius Tech Cares Award for Diversity & Inclusion, and rated 4.7 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging. We are looking for a Customer Service Representative who is ready to work from our office in Leipzig . Join Sumsub's team! Your role and tasks: Effectively interact with users, including both verbal and written communication Safeguard data, ensuring confidentiality and security Adherence to legal regulations and company standards Paying attention to detail and precision when carrying out tasks Continuous updating of knowledge and skills in line with industry and regulatory changes Only inbound calls, no outbound calls, chats or emails required. No customer support or complaint handling required. Simply guide the user through all necessary steps About you: Previous experience in customer service-based roles is considered an advantage, but no work experience is required . You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible. Fluent language skills in German, English and French. Please, note that all three languages are required for conversation with our clients. Good communication skills Ability to navigate a large amount of information Able to have days off during the week instead of the weekend We offer: Work with impact . Our mission is to build a digital world that is secure and inclusive for everyone. Your work here will contribute directly to that mission and help shape how people experience trust online. Global reach . You will work on campaigns that cross cultures, languages, and borders, and see your ideas land globally. Growth that is real . Clear goals, open feedback, personal development plans, and support for learning and industry events. We do not just talk about growth, we make sure it happens. Celebrating your big moments. We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family. No borders . You will collaborate with colleagues from 74 countries, bringing together different skills, backgrounds, and perspectives. This mix makes our work stronger, more creative, and easier to adapt. Culture that fits . No heavy bureaucracy, no fake fun. We share wins, celebrate together, and keep things people and pet-friendly (yes, our logo is a dog). Let’s make the online world a safer place together! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively. We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions. This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting. The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.

Location: US - Headquarters - Maryland - Columbia Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc Your Role: The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team. Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap. This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ. The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers — which makes this a job about influence and orchestration, not direction. Who You Are An orchestrator, not a bottleneck. You create the conditions for senior experts to influence the organization instead of routing their work through yourself. Technically credible. You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up. A clear communicator under pressure. You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence. A systems thinker. You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case. Comfortable influencing without authority. Much of what this role must accomplish depends on teams you don't own. Effective remotely. You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap. A developer of senior talent. You are energized by growing people who are already very good, and you give direct feedback. Your Opportunity: Technical Excellence Team Run the operating model and product coverage plan for the global Technical Excellence team — every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters. Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work. Turn Technical Lead findings — defect patterns, supportability gaps, documentation failures, recurring friction — into one prioritized, evidence-backed agenda, not a stream of individual product complaints. Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate. Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently — progression from Technical Lead through Senior and Principal, and the competencies that separate each grade. Global Escalations Practice Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence. Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required. Operate and enforce the working agreement with Product Engineering — SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director. Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document. Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate. Act as the Technical Support point of contact for high-severity customer situations — providing assurance and coordination without displacing the assigned Escalations Engineer. Driving Change Across the Organization Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data. Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change. Assemble the evidence behind supportability investment — ticket volume, escalation cost, re-escalation overhead — and partner with the Sr. Director to convert it into a business case that earns engineering capacity. Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it. Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope. Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation — not raw metrics. Present directly to senior leadership as requested. Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls. Leadership & People Development Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function. Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters. Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts. Partner with the Education & Enablement Manager — a peer in the same function — to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification. Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives. Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit. What You'll Need: 8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management. 3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred. Hands-on experience running an escalation practice or program, including process design and cross-functional coordination. Demonstrated ability to influence product and engineering priorities using support and escalation data. Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution. Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment. Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly. Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly. Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level. Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Able to work in a hybrid/on-site capacity at our office in Columbia MD. Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams. Occasional travel as required for team, customer, and cross-functional engagements. Flexibility to perform other duties as deemed necessary by management. And Ideally: Cybersecurity or adjacent enterprise security SaaS experience. Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer — credibility earned in the seat. Product Management or program management exposure. Familiarity with AI-assisted support workflows and their governance. Experience supporting FedRAMP or other regulated environments. #LI-Hybrid #LI-MM1 This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay Range $130,000 — $173,333.33 USD We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you: General Applicant Privacy Notice California Applicant Privacy Notice EU/EEA/UK Applicant Privacy Notice

Location: Switzerland (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams. A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team. What You'll Be Doing Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility Delivering product and technical presentations to potential and existing customers Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape Driving product conversations based on need and problems with customers Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material What Makes you a Great Fit: 5+ years of technical pre-sales experience Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products You love solving technical challenges and thrive on bringing creative solutions to our customers You should have a technical mindset and a desire to grow technically. Must be located in Switzerland Bonus Points For: Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage Experience with sales methodologies like MEDD(P)ICC is a plus Compensation & Rewards In Switzerland, the OTE (On-Target Earnings) compensation range for this role is CHF 206,000 - CHF 246,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .