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Location: Australia What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Manager, Channel Account Management Location: Remote Australia Compensation Range: $130,500 AUD base with an on target earnings at $217,500, plus equity What You’ll Do: Senior Channel Account Managers at Huntress play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity solutions to their customers through the Huntress platform. You know how to turn partner relationships into durable growth. In this role, you will drive growth as a trusted advisor who understands what partners need to succeed with Huntress. You are outcome-obsessed in the way that matters here. You care about net dollar retention, gross dollar retention, partner satisfaction, and whether your work actually helps partners deliver stronger cybersecurity outcomes to their customers. This is a high-impact, high-visibility sales role that reports to the manager of channel account management. Its success will be measured by expansion and retention metrics. This role will report to the Manager of Account Management APAC. Responsibilities: Achieve and exceed quota based on expansion performance and renewal outcomes Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty Build and maintain strong relationships with multiple stakeholders across assigned partner organizations Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment What You Bring To The Team: 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below. Strong knowledge of the MSP space, preferably in the cybersecurity industry. Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities. A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes. A strong bias to action and the ability to get things done efficiently and effectively. Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support. What We Offer: Fully remote work At least one annual trip to the US for Summer Summit, with additional local events in Australia! New starter home office set up reimbursement ($800 AUD) 12 weeks paid parental leave for both primary and secondary carers Monthly digital allowance for personal phone and internet costs ($185 AUD) Monthly home office tech stipend to upgrade or replace equipment ($40 AUD) Subsidised private health insurance through our preferred provider Stock options for all full-time employees Access to the BetterUp platform for coaching, personal, and professional growth People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply. Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Location: Remote - Japan Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Strategic Accounts. About the job This position is needed to lead relationships with our largest customers who consume our messaging, voice, platform email and customer data platform services. You will be directly responsible for protecting and growing Twilio’s business across your assigned customers As a leader, you will drive along with your team highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Twilio is looking for a Senior Sales Manager to lead our Strategic Accounts team. This person will lead, mentor, and scale a high-performing team of full-cycle account executives, who are passionate about working with large clients across Japan! Responsibilities In this role, you’ll: Talk with potential strategic customers, where you spend time learning about their needs, and then through consultation, develop a strategic plan to help their service thrive through the use of Twilio’s platform. Success in leading and building high-performing enterprise sales teams. Understand how to manage your team to deliver more than they may think is possible. Comfortable allowing your team to be Owners of their own business. Sometimes this means giving them autonomy and trusting their decisions, but stepping in and coaching when needed. Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies. Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. Partner with and coordinate cross-functional internal teams (Solution Engineer, Sales Development, Legal, Engineering, Security, Marketing, Product) to efficiently navigate complex sales cycles Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization EMPOWER OTHERS: Lead a team of AEs and manage the day-to-day operations that come along with it. Hire and retain top diverse talent, and be focused on their success and career progression! BE AN OWNER: Conduct weekly 1:1's with each team member. Provide tactical and strategic deal guidance, training, and career development. DON’T SETTLE: Help your team build and progress pipeline, work across functions like finance, marketing, product to execute complex deals. RUTHLESSLY PRIORITIZE: Ensure your team maintains accurate and up-to-date CRM information. Run weekly forecast calls with both your team and up to management. WRITE IT DOWN: Identify and work cross functionally to resolve inefficiencies in systems and processes. WEAR THE CUSTOMER’S SHOES: Prioritize the Twilio customer experience and protect the Twilio Brand. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6+ years of experience with 4 years in building teams, managing all monthly forecasting, and can support fiscal planning and revenue tracking for all major accounts in the region. Consistent track record of exceeding revenue targets & business objectives. Industry experience in selling Cloud based solutions, including IaaS, PaaS, CPaaS or SaaS and managing complex sales negotiations Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious. A self-starter who can work with minimal supervision to drive results. Comfortable with ambiguity and working cross-functionally in a high growth business landscape. BA/BS degree or equivalent required. MBA a plus (not required) Complicate deal and technology discussion with key customers in Japanese, professional level of Japanese speaking is MUST for external communications, and business level English is required for internal communication Desired: Excellent written and verbal communication skills and strong executive presence Ability to influence and build effective working relationships with all levels of the organisation. Proficiency in a local APAC language would be beneficial Energy and enthusiasm with a willingness to travel Location This role will be remote, based in Japan. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Australia What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Manager, Channel Account Management Location: Remote Australia Compensation Range: $96,000 AUD base with an on target earnings at $160,000, plus equity What You’ll Do: Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction. This is a high-impact, high-visibility sales role that reports to the Manager of Account Management. Its success will be measured by expansion and retention metrics. Responsibilities: Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment Own and grow relationships with multiple contacts inside assigned customer organizations Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate Contribute to team goals around retention, expansion, and customer satisfaction Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment What You Bring To The Team: 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role Strong experience in SaaS, preferably related to the cybersecurity industry Experience with Salesforce or other similar CRM platforms Strong bias to action and the ability to get things done efficiently and effectively Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners What We Offer: Fully remote work At least one annual trip to the US for Summer Summit, with additional local events in Australia! New starter home office set up reimbursement ($800 AUD) 12 weeks paid parental leave for both primary and secondary carers Monthly digital allowance for personal phone and internet costs ($185 AUD) Monthly home office tech stipend to upgrade or replace equipment ($40 AUD) Subsidised private health insurance through our preferred provider Stock options for all full-time employees Access to the BetterUp platform for coaching, personal, and professional growth People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply. Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Location: Buenos Aires, Argentina Workplace: hybrid About Aleph Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy. The Client Solutions Manager is a critical role in delivering best-in-class service for advertising clients. In partnership with the Client Partner and in collaboration with the Brand Strategist, you will ensure the successful design and delivery of the campaign strategy for all your assigned accounts, including original content, custom-built, high-impact and targeted media for Spotify Advertising clients. What You Will Do Take part in strategic planning with sales to grow existing accounts and generate new business opportunities. Maximize ROI for brand campaigns through optimization and up-sell recommendations, supported by client-facing reports. Collaborate with top advertisers to understand their objectives, recommend best practices, and develop effective campaigns. Manage large client relationships, work through conflict, and guide groups toward shared business decisions. Give feedback to product and tools teams to help us scale our advertising platform. Provide actionable insight to clients and sales through quantitative and qualitative analysis of campaign performance drivers (products, budget, costs and creative efficiency metrics against defined KPIs) and delivery. Organize and manage account information, assets, data and reports. What We Are Looking For At least 3 years of experience in client relationship management and digital media. Bachelor’s degree in Advertising. Strong familiarity with online media planning, design and art control of advertising pieces. Strong communication and people skills, with experience working directly with clients. Aptitude, creativity and a preference for working in collaborative teams and across business units. Strong time management and problem-solving skills. Ability to multi-task under challenging deadlines while keeping a focus on detail. Fluent English. A plus: knowledge of performance analytics and Google tools. Why Join Aleph Impact: Shape campaign strategy and delivery for Spotify Advertising clients in Argentina, where Spotify is the #1 audio platform and the advertising opportunity is still wide open. Growth: Work alongside Client Partners and Brand Strategists, and grow with a company that gives its internal talent room to learn and move up. Team culture: Join a supportive, partnership-minded team that values many cultures, perspectives and talents, and celebrates differences. Market context: Be part of a fast-moving market. Digital media now accounts for close to half of advertising spend in Argentina, and demand for marketing and commercial talent is rising. Flexibility: A hybrid setup in Buenos Aires that combines in-person collaboration with room to work where you work best. Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, and our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com. “Share our similarities, celebrate our differences.” – M. Scott Peck   #ALEPH

Location: Lima, Peru Workplace: hybrid About Aleph Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy. Join our team in Lima as a Client Growth Lead and own the revenue growth of our most important Microsoft Advertising (formerly Bing Ads) clients. This is a senior key account management and performance marketing role for a professional who combines deep search engine marketing (SEM) expertise with a commercial mindset. You will turn campaign performance into incremental revenue by helping performance agencies and advertisers reach their goals, campaign after campaign. You will be the trusted advisor clients call first, and the link between their ambitions and the Microsoft Advertising solutions that deliver them. What You Will Do Grow revenue Own a portfolio of key accounts and drive incremental revenue through new budgets, expanded campaigns, and new Microsoft Advertising solutions. Build account growth plans for each client, with clear targets, opportunities, and next steps. Pitch new solutions and improvements, backed by data, that connect directly to client goals. Be a strategic advisor Develop a thorough understanding of each client’s business needs, objectives, and performance targets (ROAS, CPA, CPL, and others). Build trusted, long-term relationships with senior stakeholders at performance agencies and advertisers. Advise on campaign strategy, budget allocation, measurement approach, and optimization. Deliver performance Review and optimize large-budget SEM and other performance marketing campaigns, and help clients get consistent results. Guide clients on attribution models, experiment design, and conversion tracking (pixels, MMPs, SDKs). Resolve client issues quickly and put solutions in place that prevent them from recurring. Connect clients and teams Act as the communication link between key clients and internal teams, including sales, product, and operations. Prepare regular progress reports and forecasts for internal and external stakeholders. Provide sales forecasts and market updates to Aleph management. What We Are Looking For 7+ years of experience in one or more of these roles, or similar ones: Key account manager (gerente de cuentas clave) at a leading performance marketing agency. Account manager at a major advertising platform (for example Google or Meta). Performance marketing specialist in a marketing team. Customer success manager at a marketing technology company. Experience running sophisticated SEM (paid search) campaigns with large budgets. Experience running other performance campaigns, with objectives such as ROAS, CPA, and CPL. Solid knowledge of attribution models and experiment design. Hands-on knowledge of conversion tracking, including pixels, MMPs, and SDKs. A proactive, commercial mindset. Strong problem-solving skills and a willingness to learn. Analytical acumen and attention to detail. Fluency in Spanish and English, written and spoken. Proficiency in Excel, Google Sheets, PowerPoint, and Google Slides. Desirable: Google Analytics, Tag Manager, MMPs (for example AppsFlyer or Adjust), and Looker Studio. Why Join Aleph Impact: Own the growth of key Microsoft Advertising accounts and see your work translate directly into revenue and client results, in a market where digital advertising investment in Peru reached US$327 million in 2025, up 12% (IAB Peru and PwC). Growth: Build your career at senior level inside a company that represents TikTok, Amazon, Google, and nearly 55 other platforms across 130+ markets, with access to world-class training and workshops on digital advertising. Team culture: Work in a collaborative, international, and inclusive team made up of many cultures, perspectives, and talents. We support each other, value partnership and open communication, and stay curious and adaptable as our industry changes. Market context: Search and performance expertise is in rising demand in Peru as more businesses invest in online channels, and Microsoft Advertising gives advertisers a way to add incremental reach to their search budgets. Flexibility: A permanent contract and a hybrid work model that supports your work-life balance. Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, and our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com. “Share our similarities, celebrate our differences.” – M. Scott Peck   #ALEPH

Location: Buenos Aires, Argentina Workplace: hybrid About Aleph Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy. Join our team in Buenos Aires as a Senior Client Growth Manager and grow revenue across a portfolio of Microsoft Advertising (formerly Bing Ads) clients. This is an account management and performance marketing role for someone who pairs strong SEM (paid search) expertise with a commercial mindset. You will turn campaign performance into incremental revenue by helping performance agencies and advertisers reach their goals consistently. You will be the trusted advisor clients rely on, connecting their ambitions with the Microsoft Advertising solutions that deliver results. What You Will Do Grow revenue Manage a portfolio of key accounts and drive incremental revenue through new budgets, expanded campaigns, and new Microsoft Advertising solutions. Build account growth plans for each client, with clear targets, opportunities, and next steps. Pitch new solutions and improvements, backed by data, that connect directly to client goals. Be a strategic advisor Develop a thorough understanding of each client’s business needs, objectives, and performance targets (ROAS, CPA, CPL, and others). Build trusted, long-term relationships with decision-makers at performance agencies and advertisers. Advise on campaign strategy, budget allocation, measurement approach, and optimization. Deliver performance Review and optimize large-budget SEM (paid search) and other performance campaigns, and help clients achieve consistent results. Guide clients on attribution models, experiment design (A/B testing), and conversion tracking (pixels, MMPs, SDKs). Resolve client issues quickly and put solutions in place that prevent them from recurring. Connect clients and teams Act as the communication link between key clients and internal teams. Prepare regular progress reports and forecasts for internal and external stakeholders. Provide sales forecasts and market updates to Aleph management. What We Are Looking For 5+ years of experience in one or more of these roles, or similar ones: Key account manager (Gerente / Ejecutivo de Cuentas) at a leading performance marketing agency. Account manager at a major advertising platform (for example Google or Meta). Performance specialist (paid search, SEM, paid media) in a marketing team. Customer success manager at a marketing technology company. Skills and experience: Experience running sophisticated SEM campaigns with large budgets (for example on Google Ads or Microsoft Advertising). Experience running other performance campaigns, with objectives such as ROAS, CPA, and CPL. Solid knowledge of attribution models and experiment design. Hands-on knowledge of conversion tracking, including pixels, MMPs, and SDKs. A proactive, commercial mindset. Strong problem-solving skills and a willingness to learn. Analytical acumen and attention to detail. Fluency in Spanish and English, written and spoken. Proficiency in Excel, Google Sheets, PowerPoint, and Google Slides. Desirable: Google Analytics, Tag Manager, MMPs (for example AppsFlyer or Adjust), and Looker Studio. Why Join Aleph Impact: Own the growth of key accounts and see your work translate directly into revenue and client results. Growth: Build your career at senior level, with access to world-class training and workshops on digital advertising. Team culture: Work in a collaborative, international, and inclusive team that values initiative and open collaboration. Market context: Buenos Aires is an active digital advertising market where demand for search and performance expertise is growing as businesses invest in online channels. Flexibility: A hybrid work model ([X] days per week in our Buenos Aires office) that supports your work-life balance. Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, and our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com. “Share our similarities, celebrate our differences.” – M. Scott Peck   #ALEPH

Location: Argentina; Brazil; Mexico; Latvia; Portugal Crystalia Glass designs, manufactures and installs architectural glass systems, including glass partitions and doors for residential and commercial spaces across the US. We are strengthening our Training Department and are looking for a Training Specialist to help employees understand our products - from their features and applications to configuration options and technical differences - and confidently use this knowledge in their daily work. This is a hands-on role focused on live online training, regular knowledge assessments and targeted learning plans for new and existing employees. You will turn technical information into clear learning materials, develop tests and practical assignments, analyze results and share best practices. Success means measurable improvement in product knowledge and its application across the team. Full-time, remote work. Working hours: 8:30 am–5 pm, New York time, with some flexibility. B2B contract (sole proprietorship or corporate entity). Responsibilities Deliver interactive online training on products and internal processes, using discussions, practical exercises and role-plays. Regularly assess product knowledge across existing teams through knowledge checks, exams, certifications and recertifications. Develop and update tests, practical assignments and assessment criteria to check both knowledge and its application. Analyze results, identify individual and team knowledge gaps, and create targeted learning plans. Deliver refresher training and reassess progress. Collect best practices and real work examples from experienced employees and turn them into practical learning materials. Coordinate onboarding training and manage LMS assignments, learning paths, training records and reports. Create and update presentations, guides and online courses with internal experts, using feedback and assessment results to improve training. Requirements English C1 or above and Russian C1+ 2–3 years of relevant experience in employee training, onboarding or learning and development. Hands-on experience delivering live online training for adults, with strong presentation and facilitation skills. Ability to explain complex and technical topics clearly, encourage participation and adapt training to different audiences. Experience creating learning materials, tests and practical assignments, analyzing results and addressing knowledge gaps. Confident use of online meeting and presentation tools and basic experience with a learning management system (LMS). Strong organizational and communication skills, attention to detail, and the ability to learn unfamiliar products and processes independently. Bachelor’s degree in any field. Nice to have Experience delivering training on complex physical products, technical systems or internal processes. Experience with sales training or customer-facing teams. Experience running employee certifications and recertifications. Experience creating e-learning courses and using iSpring, Canva or similar tools. Experience using AI to support training preparation and content creation. Relevant training certifications or a portfolio of learning materials. Benefits Remote work with an international team serving the US market. Opportunities to develop your training and content creation skills. Paid vacation and sick leave under company policy.

Location: Lubumbashi, Congo, The Democratic Republic of the; Marrakesh, Morocco; Casablanca, Morocco; Tunis, Tunisia; Algiers, Algeria; Beau Vallon, Seychelles Our client a well established business group is building its presence in the hospitality space in the Democratic Republic of the Congo, with a focus on delivering a strong customer experience, consistent product standards, and well-run day-to-day operations. Apt Resources is managing the search for this position on behalf of the client. This opportunity is suited to a commercially minded hospitality leader who enjoys combining operational discipline with hands-on team leadership. As General Manager, you will play a central role in shaping the performance of the concept, supporting service excellence, and helping create a reliable, high-quality guest experience while working closely with teams and suppliers. Responsibilities Oversee daily kiosk operations, service quality, hygiene, and food safety. Manage staffing, scheduling, training, performance, and team development. Monitor sales, inventory, food costs, budgets, and operational profitability. Implement brand standards and ensure consistent product quality across operations. Coordinate with suppliers and resolve operational issues in the DRC market. Requirements 5+ years of general management experience in hospitality or quick-service food operations. Proven ability to drive sales performance, manage budgets, and improve operational profitability. Strong knowledge of food safety and hygiene standards, inventory control, and cost controls. Experience managing, training, and motivating frontline teams. Fluency in both French and English. Willingness to relocate to Lubumbashi, Democratic Republic of the Congo. Experience in a kiosk, retail food environment, or QSR setting is a plus. Education in hospitality is an advantage. Benefits USD 1200 to USD 1800 Plus free accommodation plus other benefits

Location: Lubumbashi, Congo, The Democratic Republic of the; Dubai, United Arab Emirates Apt Resources is seeking an experienced Cook / Crêpier & Trainer for a premium takeaway food and beverage business opening in Lubumbashi, DRC. The ideal candidate must have hands-on experience preparing authentic French crêpes, savoury galettes, and Belgian waffles. You will lead kitchen preparation, develop standard recipes, train local staff, and help establish smooth kitchen operations ahead of and during the business launch. This is an initial three-month assignment, with the possibility of extension or longer-term employment based on performance and business needs. Key Responsibilities Prepare high-quality French crêpes, savoury galettes, and Belgian waffles. Develop and standardise recipes and food preparation methods. Train and guide local junior kitchen staff. Set portion sizes, ingredient quantities, and food quality standards. Establish kitchen procedures and maintain food safety and hygiene. Support kitchen setup, pre-opening activities, and the initial launch. Monitor food quality, consistency, and ingredient usage. Prepare recipes, training guides, and operating procedures for handover. Provide regular progress updates to the shareholders. Requirements Proven experience as a Cook, Chef, Crêpier, or similar kitchen professional. Practical expertise in French crêpes, savory galettes, and Belgian waffles. Fluent in both French and English (mandatory). Experience training or supervising junior kitchen staff. Good knowledge of food safety, hygiene, and portion control. Able to develop recipes and organize kitchen operations. Proactive, organized, independent, and commercially minded. Willing and available to work in Lubumbashi, DRC, for an initial three-month assignment. Benefits Three-month initial professional assignment. Opportunity to lead kitchen preparation and support a new business launch. Possibility of contract extension or longer-term employment. Opportunity to train local staff and establish kitchen standards. Compensation based on experience and qualifications.

Location: Lubumbashi, Congo, The Democratic Republic of the; Dubai, United Arab Emirates; Doha, Qatar; Riyadh, Saudi Arabia; Beirut, Lebanon; Port Louis, Mauritius Our client a well established business group is building its presence in the hospitality space in the Democratic Republic of the Congo, with a focus on delivering a strong customer experience, consistent product standards, and well-run day-to-day operations. Apt Resources is managing the search for this position on behalf of the client. This opportunity is suited to a commercially minded hospitality leader who enjoys combining operational discipline with hands-on team leadership. As General Manager, you will play a central role in shaping the performance of the concept, supporting service excellence, and helping create a reliable, high-quality guest experience while working closely with teams and suppliers. Responsibilities Oversee daily kiosk operations, service quality, hygiene, and food safety. Manage staffing, scheduling, training, performance, and team development. Monitor sales, inventory, food costs, budgets, and operational profitability. Implement brand standards and ensure consistent product quality across operations. Coordinate with suppliers and resolve operational issues in the DRC market. Requirements 5+ years of general management experience in hospitality or quick-service food operations. Proven ability to drive sales performance, manage budgets, and improve operational profitability. Strong knowledge of food safety and hygiene standards, inventory control, and cost controls. Experience managing, training, and motivating frontline teams. Fluency in both French and English. Willingness to relocate to Lubumbashi, Democratic Republic of the Congo. Experience in a kiosk, retail food environment, or QSR setting is a plus. Education in hospitality is an advantage. Benefits USD 1200 to USD 1800 Plus free accommodation plus other benefits

Location: Dubai, United Arab Emirates; Port Louis, Mauritius; Beirut, Lebanon; Marrakesh, Morocco; Tunis, Tunisia Our client a successful business group is launching a kiosk-style café concept in a Mall focused on crêpes, specialty coffees, and other drinks. This is an opportunity to join the business at an exciting stage and help shape a high-quality customer experience in a fast-paced food-service environment. The role combines hands-on food preparation with practical staff training, supporting consistent execution, strong presentation, and smooth day-to-day operations. As Crêpier-Cook / Trainer, you will play a key part in setting the standard for how the kiosk operates. You will help build confidence and capability within the team through practical coaching while contributing directly to product quality, service standards, and operational discipline across the café. Responsibilities Prepare and cook crêpes consistently according to established recipes and quality standards. Train local kiosk staff in crêpe preparation, equipment use, and service, with a strong emphasis on practical skills transfer. Support daily kiosk setup, food preparation, cleaning, and closing procedures. Monitor ingredient freshness, stock levels, portion control, and waste reduction. Maintain food safety, hygiene, presentation, and customer service standards. Requirements Culinary school training, hospitality training, or a food production certificate related to culinary work. 3-5 years of hands-on experience in crêpe making or closely related café or kiosk food preparation, along with 3 years of customer-facing experience in a café, kiosk, or mall food-service setting, including serving customers directly, handling orders, and maintaining presentation standards. 3 years of experience training or coaching staff in food preparation and service operations. Hands-on experience using crêpe makers or hot plates and coffee machines. Strong knowledge of food safety and restaurant operations, including hygiene standards, portion control, stock management, waste reduction, and kiosk opening and closing procedures. Fluency in both English and French. Availability for a 3-6 month contract assignment. Experience managing food-service operations in a shopping mall is a plus. A relevant food hygiene certificate is a bonus. Benefits USD 800 to USD 1200 plus free accommodation and other benefits

Location: Riverside, United States Partner One is a long-term investment group specializing in the acquisition and growth of successful software companies. With over 30 years in business, we own and operate some of the fastest-growing enterprise software companies globally. More than 2,000 of the world’s largest corporations and governments rely on our software for their most critical operations and to safeguard their most valuable data. We are looking for a Network Infrastructure Engineer to join our team based at our Riverside Data Centre, California – this DC hosts infrastructure and equipment supporting multiple companies across our portfolio.  This is a hands-on, technical role, ideal for someone looking to build their experience across IT support, hardware, networking, and data centre operations. You’ll work alongside our existing Data Centre Engineer and wider IT teams, helping with day-to-day requests and providing on-site support when physical access to equipment is required. We’re not looking for someone who knows everything already; our goal is to identify someone practical, reliable and keen to learn, who is comfortable working with IT hardware and following technical instructions Responsibilities: Install, rack and cable servers, switches and other network equipment Assist with basic installation and decommissioning of Data Centre hardware Provide ‘Smart Hands’ support for our wider IT teams and portfolio companies Carry out tasks such as power cycling equipment, checking connections, reseating cables and replacing basic components Supporting our existing Data Centre Engineer when additional resource is needed Troubleshoot basic network connectivity issues, including checking cabling, ports, connections and device status Escalate more complex infrastructure or networking issues to the appropriate engineer or technical team Assist with laptop and end-user device management Receive returned equipment and ensure assets are correctly recorded and stored; wipe and securely prepare laptops and other devices for re-use or disposal; configure and prepare devices to be shipped to new or existing users Assist with IT asset and inventory management, including tracking equipment entering and leaving the Data Centre Follow documented processes and maintain accurate records of work completed, and assist with other hands-on IT and Data Centre tasks as required Requirements Minimum of 3 years of experience in on-premises IT environments. Understanding and experience with computer hardware and networking Confidence working with laptops, desktops and other IT equipment A basic understanding of network concepts such as IP addresses, switches, network ports and Ethernet connectivity An interest in learning more about servers, networking and Data Centre infrastructure The ability to follow technical instructions and documented processes carefully Good organization, attention to detail and problem-solving skills A willingness to ask questions and escalate when something is outside your knowledge or experience. Good communication skills and a helpful, service-focused attitude with the ability to work collaboratively with engineers and IT teams who may be based remotely Preferred Requirements Experience in any of the following would be useful, but is not essential: Data Center experience/exposure. Working in an IT Help Desk, Service Desk or desktop support environment Installing or replacing computer hardware Basic network troubleshooting Server or network rack installation and cabling Laptop imaging, configuration or device management IT asset management Microsoft Windows and Microsoft 365 Working with a ticketing system such as Jira CompTIA A+, Network+ or similar entry-level IT certifications Benefits This role offers an opportunity to gain hands-on experience across a broad range of technologies and environments. You’ll work with infrastructure supporting multiple companies, giving you exposure to Data Centre operations, networking, servers, end-user computing and IT support. For someone at the beginning of their IT career, it’s a great opportunity to develop practical skills while working alongside more experienced engineers and gradually taking on greater technical responsibility. Compensation The estimated compensation range for this role is $40,000 - $60,000/ year Gross USD. Actual compensation will be based on local market benchmarks and relevant experience. This recruitment process may use automated or artificial intelligence to screen or assess applicants This job posting is for an existing vacancy.

Location: Santiago, Chile New opportunities in Chile, Santiago! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We invite a Digital Marketing Coordinator to join the team supporting the digital marketing efforts of a well-known quick-service restaurant brand. In this role, you'll help coordinate the development and execution of creative across various digital channels, collaborating with cross-functional teams and agency partners to keep campaigns on track and ensure assets are reviewed, approved, and delivered on time. 🟩 What's in it for you: Contribute to projects for a well-known QSR brand with 9,000+ locations in over 30 countries Collaborate across marketing, creative development, and digital execution to help bring impactful campaigns to life Be part of the entire creative journey, from the initial brief to final asset delivery ✅ Is that you? 1-3 years of experience in marketing, digital marketing, creative production, or project coordination Strong organizational skills and attention to detail Solid project management skills, including timeline management, progress tracking, and follow-ups Clear written and verbal communication skills Ability to work effectively with cross-functional teams and agency partners Basic understanding of digital marketing channels, including CRM, app/web, and loyalty Ability to manage multiple priorities in a fast-paced environment Proactive and adaptable approach to work Desirable: Experience contributing to the development and coordination of creative briefs Experience gathering and consolidating stakeholder feedback Experience coordinating creative reviews, revisions, and approvals 🧩 Key responsibilities and your contribution: In this role, you'll collaborate closely with cross-functional teams and agency partners to coordinate creative development and digital campaign execution. Develop creative briefs in collaboration with Brand Marketing, Digital, and cross-functional teams Ensure campaign objectives, deliverables, and timelines are clearly communicated Coordinate with teams and agency partners to gather input and align on creative requirements Manage creative reviews and routing, track revisions, and secure necessary approvals Review creative assets for accuracy and alignment with briefs and digital channel requirements Ensure approved assets are handed off to the appropriate digital teams on time Develop and coordinate digital program briefs, ensuring clarity on campaign objectives, requirements, and timelines Maintain project trackers, manage follow-ups, and flag potential risks or gaps Support cross-functional alignment and day-to-day coordination to keep campaigns on track Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: Montevideo, Uruguay New opportunities in Uruguay, Montevideo! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We invite a Digital Marketing Coordinator to join the team supporting the digital marketing efforts of a well-known quick-service restaurant brand. In this role, you'll help coordinate the development and execution of creative across various digital channels, collaborating with cross-functional teams and agency partners to keep campaigns on track and ensure assets are reviewed, approved, and delivered on time. 🟩 What's in it for you: Contribute to projects for a well-known QSR brand with 9,000+ locations in over 30 countries Collaborate across marketing, creative development, and digital execution to help bring impactful campaigns to life Be part of the entire creative journey, from the initial brief to final asset delivery ✅ Is that you? 1-3 years of experience in marketing, digital marketing, creative production, or project coordination Strong organizational skills and attention to detail Solid project management skills, including timeline management, progress tracking, and follow-ups Clear written and verbal communication skills Ability to work effectively with cross-functional teams and agency partners Basic understanding of digital marketing channels, including CRM, app/web, and loyalty Ability to manage multiple priorities in a fast-paced environment Proactive and adaptable approach to work Desirable: Experience contributing to the development and coordination of creative briefs Experience gathering and consolidating stakeholder feedback Experience coordinating creative reviews, revisions, and approvals 🧩 Key responsibilities and your contribution: In this role, you'll collaborate closely with cross-functional teams and agency partners to coordinate creative development and digital campaign execution. Develop creative briefs in collaboration with Brand Marketing, Digital, and cross-functional teams Ensure campaign objectives, deliverables, and timelines are clearly communicated Coordinate with teams and agency partners to gather input and align on creative requirements Manage creative reviews and routing, track revisions, and secure necessary approvals Review creative assets for accuracy and alignment with briefs and digital channel requirements Ensure approved assets are handed off to the appropriate digital teams on time Develop and coordinate digital program briefs, ensuring clarity on campaign objectives, requirements, and timelines Maintain project trackers, manage follow-ups, and flag potential risks or gaps Support cross-functional alignment and day-to-day coordination to keep campaigns on track Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: Montevideo, Uruguay New opportunities in Uruguay, Montevideo! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We are seeking a Digital Content Author to build, update, and maintain customer-facing digital experiences (App and Web) for a major global brand. This role is focused on tactical content execution, quality assurance, and daily platform maintenance. In close coordination with the Digital Content Operations Lead and US-based teams, you will transform design assets into functional digital content, troubleshoot routine authoring issues, and ensure all releases meet strict quality and governance standards. 🧩 Key responsibilities: Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements. Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time. Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and escalate complex technical problems to the appropriate lead. Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences. Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution. Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation. Cross-Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations. 🟩 Ideal Experience & Qualifications: 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS. Strong working knowledge of digital content QA processes and peer review standards. Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira). Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment. Ability to manage multiple concurrent deadlines and execute effectively under pressure. Strong communication skills with the ability to clearly flag issues and escalate blockers. Must be able to work on-site in Santiago City in Chile Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: Montevideo, Uruguay New opportunities in Uruguay, Montevideo! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We are seeking a Digital Content Operations Lead to own day-to-day content delivery operations for the digital experiences (App and Web) of a major global brand. This role blends operational leadership with hands-on content execution. You will act as the senior authoring expert, driving capacity planning, stakeholder alignment, and process improvement while executing complex content builds. Additionally, you will serve as the first escalation point for authoring issues and take an active role in mentoring and onboarding the authoring team to raise the overall quality bar. 🧩 Key responsibilities: Operational Leadership: Lead intake, prioritization, capacity planning, and author assignments across overlapping workstreams for a distributed team. Cross-Functional Partnership: Serve as the primary operational liaison to Merchandising, Marketing, CRM, Product, Engineering, and QA teams to meet strict deadlines and quality expectations. Hands-On Execution : Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) from approved Figma designs, assets, copy, and requirements. Take the lead on complex builds, new modules, and high-priority authoring work. Mentorship & Escalation : Mentor and onboard Digital Content Authors, sharing best practices and providing hands-on guidance. Act as the first escalation point for authoring issues, troubleshooting complex platform problems and escalating engineering defects to the appropriate lead. Quality & Governance : Own content execution standards. Serve as the primary peer reviewer, ensuring accuracy, functionality, and consistency. Validate authoring inputs for completeness and resolve gaps or blockers before execution. Release Management: Lead release preparation, coordinate publishing and production validation, and resolve post-release issues. Support flexible release coverage and off-hours execution as business needs require. Process Improvement: Translate new platform capabilities, content models, and integrations into executable authoring workflows, documentation, and training materials. Identify recurring inefficiencies to automate manual work and scale delivery. Documentation: Maintain accurate Jira ticket updates, authoring status, and source-of-truth execution documentation for your own work and reviewed work. 🟩 Ideal Experience & Qualifications: 4+ years of hands-on authoring experience in Contentful or a comparable enterprise headless CMS, including complex, component-based builds. Proven background in digital content QA, capacity planning, and operational leadership. Strong working knowledge of content models, references, localization, publishing workflows, and translating Figma designs into production-ready content. Experience mentoring or onboarding other authors, or acting as a team subject-matter expert. Proficiency with Jira and structured release processes in an agile delivery environment. Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical partners. Exceptional attention to detail and ability to manage multiple concurrent, high-priority deadlines. Must be able to work 100% on-site in Santiago, Chile. Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: Dominican Republic; Santo Domingo, Dominican Republic; Belarus; Minsk, Belarus; Tbilisi, Georgia About LBC Mortgage LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of our call center operations and help us scale with structure, performance, and accountability. Position Summary We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day-to-day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction. The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement. Key Responsibilities Manage daily operations of the call center and ensure performance targets are met Supervise, coach, and motivate a team of call center representatives Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism Create and improve call center processes, workflows, and internal systems Track key performance metrics (KPIs) such as call volume, lead conversion, follow-up rate, and appointment setting Conduct regular performance reviews and provide ongoing coaching and feedback Train new hires and ensure proper onboarding and call scripting Handle escalated customer issues and ensure resolution in a timely manner Ensure compliance with company policies and mortgage industry regulations Help build a structured call center culture focused on accountability and results Requirements Minimum 3+ years of call center management experience Strong leadership skills and ability to manage and develop teams Proven experience improving call center performance through KPIs and coaching Excellent communication and conflict resolution skills Strong organizational and multitasking ability Experience with CRM systems and call center software (dialers, tracking tools, etc.) Ability to build processes and implement structure in a fast-paced environment Knowledge of mortgage products and lead qualification is a strong plus What We Offer Competitive salary + performance-based bonuses Growth opportunity within a rapidly expanding company Strong leadership team and supportive environment Opportunity to build and improve systems from the ground up Long-term career stability with a reputable mortgage company Why Join LBC Mortgage At LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high-performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.

Location: São Paulo, Brazil; Buenos Aires, Argentina; Bogotá, Colombia; Santiago, Chile; Lima, Peru New opportunities in Latin America! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We invite an experienced Scrum Master to lead Agile delivery for our Embedded Finance Engine (EFE), which enables partners and merchants to offer embedded financial products. You’ll coordinate provider integrations, align dependent teams, and drive clear ownership, timely decisions, and resolution of delivery blockers. You’ll help establish the delivery discipline and accountability needed to move from discovery through launch and stable operation. 🟩 What's in it for you: Help shape a growing orchestration platform for a leading fintech company Work closely with diverse product, technology, and provider teams on complex integrations Establish Agile practices and foster ownership and continuous improvement within the new team ✅ Is that you? 7+ years in technology delivery, with 4+ years as a Scrum Master, Delivery Lead, Agile PM, or similar Experience coordinating multiple engineering teams, technology partners, and business stakeholders on a shared critical path Strong knowledge of Scrum, Kanban, backlog management, release planning, dependencies, facilitation, and continuous improvement Experience delivering API-led, event-driven, data-intensive, or cloud-native platforms, while proactively identifying integration risks End-to-end delivery experience across UX, APIs, backend, data, integrations, testing, infrastructure, security, and production Ability to turn ambiguous scope into actionable plans, prioritized backlogs, and concise executive updates Strong risk, issue, dependency, and change management skills Excellent communication and facilitation across leadership, engineering, product, operations, and vendors Experience coordinating UAT, integration testing, release readiness, rollout planning, hypercare, and production handover Experience working with distributed teams across regions and time zones Desirable: Background in payments, merchant acquiring, embedded finance, lending, merchant cash advance, banking-as-a-service, settlement, reconciliation, or regulated financial services Experience integrating fintech providers into payment platforms, merchant portals, marketplaces, or SaaS products Familiarity with AWS microservices, React, REST APIs, webhooks/events, S3/file exchange, PostgreSQL/MongoDB, CI/CD, Kubernetes, and observability Experience delivering financial services with a focus on privacy, consumer outcomes, third-party risk, resilience, and accessibility Familiarity with SAFe, large-scale planning, Jira/Confluence, and executive-level reporting PSM, CSM, SAFe Scrum Master, PMI-ACP, or equivalent certification 🧩 Key responsibilities and your contribution Own EFE delivery cadence, ceremonies, planning, dependencies, RAID, milestones, and reporting Coordinate the end-to-end integration roadmap across EFE, partners, and providers, ensuring clear scope, ownership, and acceptance criteria Facilitate discovery and solutioning across product, technology, finance, legal, security, and operations teams • Create an integrated delivery plan covering provider enablement, API contracts, data exchange, merchant journeys, and operational readiness Manage provider workstreams as distinct integrations while converging on reusable EFE patterns and a consistent merchant experience Resolve and escalate cross-team dependencies, roadmap conflicts, technical blockers, and release risks Partner with the PO and Architect on backlog priorities, outcomes, readiness criteria, and traceability from business goals to delivery Coordinate internal and provider sessions, document decisions, and ensure timely closure Lead PI, sprint, and release planning, supporting focused mobilization and integration into established delivery trains and governance Coordinate end-to-end testing, defect triage, release readiness, hypercare, and the transition to BAU support Set up dashboards and metrics for flow, predictability, quality, blockers, dependency aging, release readiness, and operational outcomes Coach the team in Agile practices, team dynamics, continuous improvement, engineering ownership, and collaboration Protect delivery focus, remove blockers, and bring stakeholders together for timely decisions Incorporate market-specific regulatory, security, privacy, and operational requirements into the backlog and readiness criteria Our next steps: ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Signing the Contract Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.