Location: PL
Workplace: remote
Overview:
SOFTSWISS is hiring a Junior Technical Operations Manager to join our PSP Operations Team. You’ll act as a key point of contact for resolving transaction and payment-related issues, rolling out custom payment method setups, and analyzing recurring problems to drive improvements.
Purpose of the Role:
You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key Responsibilities:
Respond to technical requests from first-line support regarding transactions and payment methods
Roll out custom payment method configurations for new clients on their websites
Troubleshoot payment and transaction issues
Ensure payment systems operate efficiently
Interact with payment systems
Analyse recurring payment problems and report findings
Work with other teams, including second-line support, Finance, Account Managers, and B2C
Required Experience:
Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
Clear understanding of how the Payment System works
Strong knowledge of transactions flow
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
English and Russian not lower than Upper Intermediate level
Knowledge of the basics in programming (data types/basic operators/functions)
Nice to Have:
Experience with JIRA, Jenkins, GitLab.
Experience with monitoring systems (ELK).
Understanding of information and application security, SSH, and access credentials.
Main Advantages
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Location: A Coruña, Spain; Aachen, Germany; Aalborg, Denmark; Aarhus, Denmark; Aberdeen, United Kingdom; Abovyan, Armenia; Aix-en-Provence, France; Alanya, Türkiye; Algarve, Portugal; Alicante, Spain; Almería, Spain; Amsterdam, Netherlands; Amstetten, Austria; Angers, France; Antalya, Türkiye; Antwerp, Belgium; Athens, Greece; Avignon, France; Ayia Napa, Cyprus; Barcelona, Spain; Bari, Italy; Benalmádena, Spain; Bergen, Norway; Berlin, Germany; Bern, Switzerland; Bologna, Italy; Bordeaux, France; Braga, Portugal; Brno, Czechia; Bruges, Belgium; Brussels, Belgium; Bucharest, Romania; Budapest, Hungary; Cascais, Portugal; Cluj-Napoca, Romania; Cologne, Germany; Coimbra, Portugal; Copenhagen, Denmark; Córdoba, Argentina; Cork, Ireland; Dublin, Ireland; Dubrovnik, Croatia; Düsseldorf, Germany; Eberstalzell, Austria; Eisenstadt, Austria; Eindhoven, Netherlands; Essen, Germany; Florence, Italy; Frankfurt, Germany; Freiburg, Germany; Galle, Sri Lanka; Galway, Ireland; Gdańsk, Poland; Geneva, Switzerland; Ghent, Belgium; Gibraltar; Girona, Spain; Gothenburg, Sweden; Graz, Austria; Hamburg, Germany; Hanover, Germany; Helsinki, Finland; Île-de-France, France; Innsbruck, Austria; Kraków, Poland; Kranj, Slovenia; Larnaca, Cyprus; Leibnitz, Austria; Leipzig, Germany; Leon, Mexico; Liepāja, Latvia; Limassol, Cyprus; Limbourg, Belgium; Limerick, Ireland; Lisbon, Portugal; Ljubljana, Slovenia; Łódź, Poland; Lyon, France; Maastricht, Netherlands; Madrid, Spain; Málaga, Spain; Balearic Islands, Spain; Marbella, Spain; Maribor, Slovenia; Marseille, France; Montpellier, France; Montevideo, Uruguay; Murcia, Spain; Oslo, Norway; Osnabrück, Germany; Pilsen, Czechia; Piran, Slovenia; Pljevlja, Montenegro; Plovdiv, Bulgaria; Porto, Portugal; Poznań, Poland; Prague, Czechia; Prešov, Slovakia; Ptujska gora, Slovenia; Pula, Croatia; Riga, Latvia; Rome, Italy; Rotterdam, Netherlands; Saint-Tropez, France; Salzburg, Austria; Sardinia, Italy; Seville, Spain; Siena, Italy; Sintra, Portugal; Sofia, Bulgaria; Split, Croatia; Stockholm, Sweden; Stuttgart, Germany; Tal-Pietà, Malta; Tarragona, Spain; Thessaloniki, Greece; Toulouse, France; Torremolinos, Spain; Utrecht, Netherlands; Valencia, Spain; Venice, Italy; Verona, Italy; Vienna, Austria; Vila Nova de Gaia, Portugal; Warsaw, Poland; Wrocław, Poland; Würzburg, Germany; Wörgl, Austria; Zürich, Switzerland
Workplace: fully
David Kennedy Recruitment
is expanding and is seeking to onboard an experienced
Freelance Recruitment Partner
to support its growing portfolio of international clients across
AI, SaaS, technology and digital businesses
.
This is a remote, success-based partnership for genuine recruitment specialists who can source, engage, screen and deliver strong candidates, rather than simply forward CVs.
Position: Fixed Term or Freelance Recruiters
Location: Remote, Europe
Employment type: Freelance - able to invoice (SLA)
Remuneration: Commission per placed candidates
RESPONSIBILITIES:
Source, engage and screen candidates across AI, tech and digital disciplines for DKR's international clients
Headhunt proactively using LinkedIn Recruiter, Boolean and X-ray search
Assess technical experience, portfolios and candidate suitability against client requirements
Deliver high-quality, well-screened candidates to active vacancies
Draw on your existing candidate networks across Europe and international markets
Work independently across multiple vacancies, with a focus on quality over volume
Areas of recruitment
AI/ML Engineers, Software Engineers and Ruby on Rails Developers
Cybersecurity and Application Security Engineers
Senior Product Managers and Product Designers
Performance Marketing, Paid Media and Affiliate Marketing
AI-native technology and digital product professionals
REQUIREMENTS:
Proficient in English (spoken and written) - this is a must!
5+ years of recruitment experience
Proven experience recruiting technical and digital professionals internationally
Strong LinkedIn Recruiter, Boolean, X-ray and proactive headhunting skills
Ability to assess technical experience, portfolios and candidate suitability
Existing candidate networks across Europe and international markets
Excellent English communication skills
Independent, proactive and quality-focused
BENEFITS:
Embrace the freedom and flexibility of fully remote work from anywhere in the world and managing your own schedule
Access to an established portfolio of international clients
Multiple active vacancies across specialist disciplines
Fully remote, flexible freelance collaboration
Success-based recruitment partnership
Long-term opportunities for consistent recruitment activity
Enjoy the smoothness, fairness and clarity of collaboration with David Kennedy Recruitment
Location: Oslo, Norway
Hi! We’re Manyone.
Manyone is a strategic design consultancy blending strategy, creativity, and technology to help businesses navigate what’s next.
Our Oslo office is growing, and we're looking for a Senior UX Designer to join our multidisciplinary team and help create experiences that are as seamless as they are impactful. If you thrive in a collaborative, fast-paced environment, then we’d love to meet you.
As a Senior UX designer, you will be an important bridge builder in this landscape. You will work closely with clients such as Statkraft, Bane NOR, DNV, and IKEA—organizations that impact the daily lives of millions of people.
You’ll work at both strategic and detailed levels – shaping journeys, designing interfaces, and bringing them to life through polished digital execution. From research and workshops to wireframes and prototypes, you’ll help design services and products that are grounded in real user needs and aligned with business goals. This is a role for someone who enjoys zooming out to see the system and zooming in to craft the detail.
What you’ll do
Map user journeys, service blueprints, and ecosystems to design services that work across digital and physical touchpoints
Translate insights into wireframes, flows, prototypes, and polished interfaces using tools like Figma
Lead or support user research, including interviews, usability testing, and synthesis
Design and validate end-to-end experiences that meet user needs, technical feasibility, and business objectives
Facilitate workshops and co-creation sessions with internal teams, clients, and stakeholders
Collaborate with strategists, developers, and creatives to deliver integrated service and product solutions
Contribute to digital strategy and help define how products and services create long-term value
Support the creation of design systems, documentation, and service artefacts.
Who you are and what you'll bring
You have a minimum of 5 years of experience from relevant projects and have worked in the public sector (e.g., within energy, transport, or health-related services) or in the private sector as a consultant.
Experience from mission-critical projects – You have experience with larger projects in the public and/or private sector.
Skilled in mapping, journey design, and defining service blueprints
Confident in designing intuitive, accessible interfaces – from wireframes to high-fidelity UI
Experienced in user-centred research and able to translate findings into actionable design
Comfortable navigating ambiguity and complexity in fast-paced, cross-functional environments
Smart and curious use of AI tools as part of your workflow
Proficient in tools like Figma, Miro, and ideally have knowledge of universal design and WCAG.
A collaborative, communicative team player who thrives in multidisciplinary teams
Curious, analytical, and excited by systems-level challenges and human-centred solutions.
Why join Manyone?
A truly global work environment with opportunities to collaborate across teams and cultures
A supportive and inspiring team that values innovation, adaptability, and creativity
The opportunity to impact - With us, you get ownership of projects, relationships, and methodology. We believe in trust and professional autonomy.
Good perks, a flexible working day— in premises right in the heart of Kvadraturen.
Help us shape everything that’s next.
Every day, from our 14 locations in 10 countries, our more than 250 strategists, designers, and technologists help businesses grow by providing a clear vision, creative problem-solving, and concrete results. Across industries and markets, there are endless possibilities to make bold change happen, and we want to be our clients’ business partner of choice.
Thinking about joining Manyone and would like to know more? Read more at
manyone.com/careers
.
Location: IN - Jaipur
About the role
The Technical Lead – Quality Assurance is a senior technical leader responsible for driving end-to-end quality strategy, governance, and execution across assigned products or programs. This role combines deep hands-on expertise with leadership capabilities to ensure high-quality software delivery, strong automation adoption, and alignment with business and customer expectations.
Operating across the Software Development Life Cycle (SDLC), the QA Technical Lead partners closely with Product, Engineering, and Client Delivery teams to define testing strategies, improve efficiency, and ensure robust validation of complex business workflows. The role plays a critical part in strengthening quality practices, reducing risk, and enabling predictable, high-quality releases.
This position also focuses on building team capability, mentoring QA engineers, and driving innovation through automation, AI-driven testing, and continuous improvement initiatives.
Deliverables and Performance Measures
Define and execute end-to-end QA strategy aligned with product, business, and customer requirements
Lead test planning, execution, regression cycles, and defect triage across projects and releases
Ensure validation of complex, end-to-end business workflows including underwriting, policy servicing, and rule-based calculations
Drive risk-based testing approaches to prioritize critical functionalities and reduce production defects
Establish and enforce QA standards, frameworks, and best practices across teams
Monitor and analyze quality metrics such as defect leakage, test coverage, and execution efficiency
Lead root cause analysis (RCA) and implement corrective actions to improve product quality
Provide technical oversight for test automation across UI, API, and integration layers
Drive automation-first strategy, increasing coverage and reducing manual effort
Integrate QA processes with CI/CD pipelines to enable faster and more reliable release cycles
Collaborate with Engineering, DevOps, and Product teams to ensure environment readiness, data setup, and release validation
Act as a subject matter expert (SME) for system architecture, integrations, and configuration-driven implementations
Present quality metrics, release readiness status, and risk assessments to stakeholders
Mentor and develop QA team members, improving technical and domain capabilities
Foster cross-functional collaboration to ensure alignment between QA, Development, Product, and Client Delivery
Drive adoption of AI-driven testing practices, including intelligent automation and efficient regression strategies
What Will Make You Successful
5-8 years of experience in Quality Assurance / Quality Engineering roles
Strong experience in leading QA teams and managing end-to-end quality delivery
Deep expertise in QA methodologies, test strategy, and automation frameworks
Strong domain knowledge in Life Insurance and Annuities
Experience with tools such as Selenium, Katalon, Jira, TestRail, Jenkins, and API testing tools
Hands-on experience integrating QA with CI/CD pipelines and DevOps practices
Strong understanding of system architecture, integrations, and complex workflows
Experience in risk-based testing, defect management, and root cause analysis
Proven ability to analyze quality metrics and drive continuous improvement initiatives
Strong problem-solving and decision-making skills with attention to detail
Excellent communication and stakeholder management skills
Demonstrated ability to mentor and develop high-performing QA teams
Experience leveraging AI tools for testing, automation, and productivity improvements is a plus
High ownership mindset with the ability to operate in a fast-paced, delivery-driven environment
Where We See This Role Going:
We are committed to being a driving force in the innovation of the insurance market and that means that we help our employees stay on top of current trends and technologies, and progress within our company. This position can move into the following roles.
Manager, Quality Assurance
Senior Manager, Quality Assurance
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).
For additional information on iCapital Network, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: United States
Workplace: remote
Role Overview:
The Content Curation Specialist is responsible for reviewing, validating, and curating written and audio content in line with established SOPs, checklists, and client guidelines. This role ensures accuracy, consistency, and timely processing across assigned queues while adhering to information security standards.
Project Details
Job Title: Hindi Content Specialist
Working Hours: PST
Duration: 12 Months.
Salary/Compensation: $23/HR
Location: USA (Remote)
Key Responsibilities:
Perform daily content curation for written publications and audio content using established SOPs, checklists, and client guidelines.
Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when covered by guidelines.
Identify and document content issues, defects, and bugs in internal tools using required templates and ticketing standards.
Escalate unclear, high-impact, or out-of-policy issues to the Team Lead/SME with clear context and supporting evidence.
Manage assigned queues to meet defined throughput expectations and turnaround times/SLA requirements.
Follow information security, confidentiality, and secure work environment requirements (where applicable).
Maintain high attention to detail while completing repetitive or high-volume tasks.
Participate in team meetings, calibration sessions, and required training; incorporate feedback to improve accuracy and consistency.
Required skills & Qualifications:
Native level or fully bilingual fluency (spoken and written) in the Hindi language with strong cultural awareness of the Indian market(s).
Exceptional attention to detail and ability to follow step-by-step procedures and quality standards.
Basic problem-solving skills (identify the issue, gather evidence, follow the escalation path).
Strong time management and ability to consistently meet productivity and quality expectations.
Comfortable working with multiple tools and web platforms; ability to learn new systems quickly.
Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers.
Comfortable working in a role that may involve exposure to content some may find sensitive or offensive.
#L1-CC1
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Australia, Sydney
We are seeking a highly motivated and experienced Senior Global Practice Leader for our product portfolio: Developer Platform, Professional services to join our growing team. You will take the lead to build a global practice of practitioners that can realise business outcomes for customers primarily through the capabilities within the Cloudflare developer platform.
Responsibilities:
Act as a product manager of professional services specifically for our Developer Platform;
Prioritizes and executes on building offerings based on alignment with strategic vision.
Review information gathered by PS Leaders and other Practice Leaders to understand offering value propositions.
Execute on building PS offerings based on direction from Leadership.
Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
Leads effort to create and maintain selling and delivery enablement.
Creates fixed outcome service offerings that are in-line with quick wins.
Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, Digital Natives, Verticals
Demonstrates good communication skills across the PS organization (Delivery Leaders, Services Sales, Consulting Delivery) and Customer Engineering Teams as well as GTM leaders for the Developer Platform product portfolio
Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
Drive the team's comprehensive understanding of Cloudflare's Developer platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.
Travel:
Limited travel is expected with the only solid requirement being attendance in person at the 6 monthly PS leadership meetings held in Lisbon and / or Austin. Some customer travel within Australia is also anticipated.
Qualifications:
Bachelor's degree in Business, Information Technology, or a related field.
Minimum of 8 years of experience in professional services, practice architecture or leadership roles, or a developer oriented customer-facing role
Strong understanding of the professional services landscape, including both internal and partner-provided services.
Strong understanding of development platforms and frameworks and how they can benefit customers. In particular being able to translate business challenges into a developer platform based solution or partial solution.
Ability to quickly prototype potential solutions for customers and then provide guidance on the migration from prototype to robust business critical application/solutions should occur.
Demonstrable desire to educate fellow professional services staff how to leverage developer platform capabilities within their practice, respectively being Zero Trust Networking and Application services
Excellent prior work experience as a Product Manager, Practice Manager or Architect
Knowledge and familiarity with the Software Development Life Cycle
Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
Proven ability to effectively interact with and influence senior executives and team members
Communication, negotiation, and interpersonal skills.
Experienced in giving and receiving constructive feedback
Ability to thrive in a fast-paced, unpredictable environment
Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
Experience with Jira and Salesforce (or similar CRM tool) is a plus.
Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.
Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.
Hands-on experience with CI/CD pipelines and associated development tools
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: London, United Kingdom
Workplace: fully
About InvestEngine
We're a London-based fintech on a mission to make ETF investing simple and accessible. Over 150,000 clients have trusted us with over £3.5 billion in assets — and we're just getting started.
We've been featured by MoneyWeek, Finder and Forbes, and we're growing fast with big ambitions.
About the role
InvestEngine is growing fast, and so is our engineering team. That means more infrastructure to run, more services to keep healthy and more requests from the people who build on top of it. We're adding a Middle SRE / DevOps Engineer to the DevOps team to keep our cloud platform safe, observable and reliable day to day, and to make it a little better every week.
You'll join a small, senior team, report to the DevOps Team Lead and get hands-on onboarding from experienced engineers. Our platform runs mainly on AWS, with some GCP. This is a hands-on role with no people management. It suits someone who cares what happens to a system after the change is shipped, not just whether the ticket is closed.
What you'll do
Run and maintain our cloud infrastructure, mainly on AWS (EC2, VPC, IAM, S3, Route 53, CloudFront), with some GCP.
Carry out planned maintenance: OS patching, updates and upgrades, backup checks and audit checks.
Verify that MySQL backups actually restore and that failover works — safely, without putting production at risk.
Look after monitoring and logging in Grafana and ELK: tune alerts, cut noise and turn signals into action.
Handle requests from developers, Operations and our managed service partner, including access and permissions.
Automate repetitive work with Python and Bash, and manage configuration with Ansible and Terraform.
Take part in incident response and follow-ups, and help prevent the same issue from happening twice.
Grow into owning a defined part of our infrastructure end to end.
Roughly 60% of your time goes to planned maintenance and improvements, and up to 40% to incoming requests. Coding is limited to infrastructure as code and automation scripts.
Your first 3 months
Weeks 1–2:
onboarding, access and security training, runbook review, your first supervised low-risk change and shadowing incident response.
Month 1:
handle routine maintenance on your own and fix at least one documented operational gap.
Months 2–3:
own an agreed area of the infrastructure and ship at least one meaningful reliability, visibility or automation improvement.
What we're looking for
3+ years of hands-on experience with cloud and Linux infrastructure in production (web products or similar).
Practical AWS experience: you can operate and troubleshoot core services, networking and permissions.
Confident with Docker: runtime, resources, logs and health checks.
Experience with Ansible for repeatable, idempotent configuration.
Monitoring and logging with Grafana and ELK — you know the difference between a signal and noise.
Scripting in Python and/or Bash to automate operational work, with safety checks built in.
MySQL in high-availability setups: backups, restores, replication and failover.
A safety-first approach to production changes: plan, validate, roll back and escalate when needed.
Ownership of what you run after it ships, plus clear written and spoken communication.
English at B2 level or higher
and fluent Russian
.
Availability during UK working hours, and readiness to help with rare out-of-hours incidents.
You don't need an "SRE" job title. Strong Linux/UNIX administrators who meet these requirements are very welcome to apply.
Nice to have
Terraform (working with existing modules is enough; you won't need to build them from scratch).
Kubernetes.
GCP or other cloud providers.
Understanding of CI/CD pipelines.
Cloud security best practices.
Zabbix.
Experience in fintech or another regulated industry (not required).
Our stack
Cloud: AWS (EC2, VPC, IAM, S3, Route 53, CloudFront), some GCP
Containers: Docker
Config & IaC: Ansible, Terraform
Observability: Grafana, ELK, Zabbix
Data: MySQL (HA setups)
Automation: Python, Bash
What we offer
Real impact early on: you'll own part of the platform that thousands of investors rely on.
Room to grow towards Senior SRE, with support from experienced DevOps engineers.
A say in how we run and improve our infrastructure.
A modern cloud stack and time set aside for improvements, not just firefighting.
Fully remote work with UK-hours overlap.
Unlimited vacation.
A friendly, supportive engineering team.
Hiring process
HR interview with the Talent team
Gamified cognitive assessment
Technical interview with the DevOps team
Final conversation with the CTO
Location: San Francisco
fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products.
As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.
ABOUT THIS ROLE:
This role is ideal for engineers who want to be on the forefront of the GenAI media revolution. Utilize your deep experience with backend APIs, robust http client and server design to build high-performance, reliable proxies to our partner model providers.
What you’ll do:
- Identify, design, and develop foundational HTTP proxies and fal serverless endpoints for 3rd party model providers
- Write clear, well-tested, and maintainable software
- Analyze and improve the robustness and scalability of our existing proxies, APIs and fallback infrastructure
- Conduct design and code reviews, create developer documentation, and develop testing strategies for robustness and fault tolerance
Qualifications:
- 3+ years of demonstrated experience in building HTTP services with Python
- Experience designing, analyzing and improving efficiency, scalability, and stability of various system resources
- Proficiency in version control practices and CI/CD pipelines.
What we offer at fal:
- Interesting and challenging work
- A lot of learning and growth opportunities
- Health, dental, and vision insurance (US)
- Regular team events and offsites
U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION:
fal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.
Location: Buffalo, United States
Keller Executive Search is recruiting an accomplished finance leader on behalf of our client. This permanent, full-time executive appointment offers the opportunity to lead the finance function, advise senior leadership and shape the financial strategy of an established organization.
The successful candidate will oversee financial planning and analysis, accounting, reporting, treasury and internal controls. They will combine technical financial expertise with commercial judgment, translating complex information into practical recommendations that support performance, investment decisions and sustainable growth.
This role is suited to a hands-on executive who can operate strategically while maintaining high standards of financial discipline and execution. It also offers meaningful scope for career progression based on the individual's experience and capabilities.
Key Responsibilities
Lead financial strategy, planning, budgeting, forecasting, reporting and performance analysis.
Advise senior leadership on financial performance, resource allocation, risk, investment decisions and growth opportunities.
Oversee accounting, financial reporting, treasury, cash flow, working capital and internal controls.
Maintain accurate and timely monthly, quarterly and annual financial reporting in accordance with US GAAP.
Develop management reporting, financial models, dashboards and performance metrics that support informed decision-making.
Partner with operational leaders to improve profitability, financial accountability and business performance.
Coordinate audit, tax and compliance activities with external professional advisers.
Improve finance systems, policies, processes and controls to support effective execution and future growth.
Evaluate business cases, capital requirements and strategic initiatives.
Build, lead and develop a high-performing finance team.
Requirements
Bachelor's degree in finance, accounting, business administration or a related discipline.
At least 10 years of progressive finance or accounting experience, including at least 5 years in senior finance leadership.
Demonstrated leadership across budgeting, forecasting, financial reporting, cash flow and internal controls.
Strong knowledge of US GAAP and standard financial governance practices.
Experience leading and developing finance teams.
Ability to advise senior executives and translate complex financial information into clear commercial recommendations.
Strong executive communication, analytical and stakeholder-management skills.
Authorization to work in the United States.
Preferred
CPA, CMA, MBA or another relevant advanced qualification.
Experience in an operationally complex or multi-site organization.
Experience improving ERP platforms, finance systems, reporting tools or planning processes.
Experience supporting investment evaluation, financing, mergers and acquisitions or other strategic transactions.
Experience spanning both corporate and operational finance.
Ideal Candidate Profile
The ideal candidate is a commercially minded finance executive who combines technical rigor with strategic judgment. They are collaborative, decisive and comfortable moving between enterprise-level priorities and the practical details required for reliable financial execution.
Benefits
$220,000-245,000 base salary (ideal range, with some flexibility
Annual incentive in addition to base salary
Flexible time off
Relocation assistance
Permanent, full-time executive appointment
Potential career progression
Agency statement
Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.
To learn more about the firm and about our candidate services - please visit
our website
Equal Opportunity policy
Equal Employment Opportunity and Non-Discrimination Policy
Equal Employment Opportunity Statement:
Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.
Commitment to Diversity:
Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.
Reasonable Accommodations:
Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.
Compensation Information:
For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.
Compliance with Laws:
Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Workplace Harassment:
Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
E-Verify Participation:
Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.
Privacy and Pay Equity:
California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at
www.kellerexecutivesearch.com
.
Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.
State-Specific Information:
Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.
Veteran Status:
Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.
Use of Artificial Intelligence in Recruitment
Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.
Genetic Information:
In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.
Local Laws:
Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.
Note:
This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
Location: Limassol, Cyprus
At
PayDepot
, we build several B2B and B2C fintech products, including payment infrastructure, crypto services, and financial platforms. One of our products, WinnerPay, is a payment service provider that helps merchants accept and send payments across Africa, Asia, and the CIS via cards, alternative payment methods (APMs), and crypto.
We are growing rapidly and are looking for a
Product Owner
to join the WinnerPay team and drive the product end to end, from backlog management to product metrics.
What you'll do
Own the WinnerPay product backlog: shape it, prioritize it, and defend priorities with stakeholders.
Evolve the PSP core: pay-ins, payouts, refunds and chargeback handling, provider routing and cascading, and onboarding new acquirers.
Expand our APM coverage: choose and launch local methods (mobile money, UPI, QR payments, e-wallets and bank transfers) based on merchant demand and unit economics.
Own key metrics: approval rate, checkout conversion, transaction speed and cost, chargeback ratio.
Write clear requirements and user stories, accept the dev team's output, and run Scrum ceremonies (planning, PBR, demo, retro).
Work with merchants and business development: gather requests, turn them into product decisions, and support onboarding of key clients.
Partner with compliance team on merchant KYB, transaction monitoring.
Develop the merchant dashboard, API and integration documentation.
Track the market and competitors, and propose new products and directions.
What we're looking for
3+ years in a product role (Product Owner/Product Manager), including 2+ years in payments: PSP, acquiring, payment gateway, bank or fintech.
Solid grasp of card payment flows: authorisation, 3DS, tokenisation, refunds and chargebacks.
Hands-on experience with APM flows: redirects, asynchronous statuses and refund handling for methods that don't support native refunds.
Hands-on experience with settlement and reconciliation: matching provider reports against internal transactions, resolving discrepancies, and handling fees, rolling reserves and merchant payouts.
Hands-on experience with payment provider integrations and APIs (REST, webhooks); able to read technical docs and speak the developers' language.
Experience with Scrum/Kanban; confident with Jira and Confluence.
Comfortable with data: basic SQL and BI tools.
Fluent English (B2+) for documentation and partner communication.
Nice to have
Experience with local payment methods in Africa, Asia or CIS.
Understanding of fraud prevention and risk management in payments.
Experience with crypto payments and stablecoins.
Knowledge of PCI DSS and AML/KYB requirements.
What we offer
Full relocation support and working visa sponsorship
Competitive salary
Days off when you need them
What awaits you
Working in a small and fast-paced Scrum team
A practical role where you can influence how we work with data
No bureaucracy - we focus on practical solutions and common sense
Pleasant colleagues and a healthy internal culture
A non-toxic environment with respect for work-life balance (we turn off Slack during vacations)
Location: Colombia; El Salvador; Guatemala; Honduras; Nicaragua; Bolivia, Plurinational State of
We are seeking a sharp, empathetic, and detail-oriented
Bilingual Employment Law Paralegal / Intake Specialist
to support a growing U.S.-based employment law firm. In this dual-function role, you will be the first point of contact for potential clients who are often navigating difficult workplace situations, such as wrongful termination, discrimination, or wage disputes.
You will be responsible for conducting thorough intake screening interviews, gathering critical case facts, qualifying leads, and supporting the attorney with essential pre-litigation paralegal drafting and document organization. If you have a solid background in U.S. plaintiff-side litigation, speak fluent English and Spanish, and possess an empathetic phone presence, we encourage you to apply!
Key Responsibilities
Intake & Screening Management:
Answer inbound calls, web leads, and text inquiries from potential clients using the firm’s screening scripts.
Case Fact Gathering:
Collect detailed case information regarding employers, employment dates, termination reasons, pay issues, and protected class/activity indicators, documenting all data clearly in the CRM.
Initial Case Qualification:
Perform preliminary case evaluations (evaluating statute of limitations, employer size, at-will vs. contract status) and flag high-priority leads to the attorney on the same day.
Client Onboarding & Scheduling:
Send and track retainer agreements and intake forms via e-signature platforms, schedule consultations, and maintain the attorney’s calendar.
Paralegal & Pre-Litigation Support:
Organize client documents, build case chronologies, follow up with clients for additional records, and draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates.
Requirements
Experience:
1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation).
Language & Communication:
Exceptional bilingual fluency in English and Spanish with an American accent preference. Must possess a calm, compassionate, and professional phone presence.
Written Skills:
Strong written English capabilities; summaries and notes must be clear, complete, and structured enough for the attorney to evaluate without requiring follow-up calls.
Software Proficiency:
Hands-on experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools.
Ethical Compliance:
Clear understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege.
Work Setup & Terms
Schedule:
Full-Time (40 hours/week, Monday – Friday).
Location:
100% Remote.
Requirements:
Noise-canceling headset, high-speed internet, and power/internet backup systems.
Location: Colombia
We are seeking an experienced Investment Banking Associate to support complex M&A transactions, financial analysis, and deal execution.
The ideal candidate has previous experience in investment banking, strategy consulting, transaction advisory, private equity, or corporate development. This role requires excellent financial and accounting knowledge, advanced presentation skills, strong attention to detail, and outstanding written and spoken English.
Key Responsibilities
Build complex financial models using historical financial statements, operating assumptions, and detailed projections.
Review financial statements for accuracy and compliance with applicable accounting standards, including U.S. GAAP.
Identify and correct accounting classifications and inconsistencies across financial reports.
Create detailed, polished, and visually compelling PowerPoint presentations.
Support all stages of M&A deal execution, including due diligence, financial analysis, marketing materials, and transaction documentation.
Draft clear, professional, client-facing materials in English.
Collaborate with internal and external stakeholders throughout transaction processes.
Use AI tools to improve research, analysis, document preparation, and overall workflow efficiency.
Manage multiple priorities and deliver accurate work under tight deadlines.
Requirements
3–5 years of relevant professional experience; candidates must have at least 2 years and no more than 10 years of relevant experience.
Direct experience with mergers and acquisitions.
Strong financial modeling and valuation capabilities.
Solid understanding of financial statements and U.S. GAAP.
Advanced PowerPoint skills and a strong eye for presentation design.
Excellent written and spoken English.
Strong analytical, organizational, and problem-solving skills.
High attention to detail and the ability to work independently.
Comfort using AI tools and learning new technology-driven workflows.
Based in Colombia, preferably Bogotá, although exceptional candidates in other locations may be considered.
Preferred Background
Candidates with experience in the following environments will be strongly considered:
Investment banking, particularly within an M&A team.
Strategy or management consulting involving M&A due diligence.
Transaction advisory or M&A accounting at an accounting firm.
Private equity investment or acquisition teams.
Corporate development or internal M&A strategy.
Ideal Candidate
You combine strong technical finance and accounting knowledge with excellent communication and presentation abilities. You can transform complex financial information into accurate models and compelling materials, exercise sound judgment, and contribute effectively throughout the entire deal lifecycle.
Benefits
Benefits
Competitive salary (USD)
Work From Home
Flexible hours
Location: Spain
Paired is recruiting on behalf of a fast-growing direct-response marketing agency that works with DTC brands across the supplements, functional beverage, health, and consumer wellness industries.
We’re looking for an experienced
Senior Amazon Account Manager
to independently own the performance, growth, and account health of multiple Amazon brands.
This is a
hands-on senior role
for someone who can immediately take ownership of
Amazon PPC strategy, account health/violations, and client communication without requiring training or supervision.
What You’ll Do
Independently develop, manage, and scale Amazon PPC across Sponsored Products, Sponsored Brands, and Sponsored Display.
Own budgets, bids, keywords, search terms, placements, testing, and ACOS/TACOS optimization.
Manage campaigns at scale using Amazon bulk files and bulk sheets.
Diagnose and resolve account health issues, policy violations, listing suppressions, variation issues, and Seller Central cases.
Manage Brand Registry, infringement reports, brand protection, and escalations.
Conduct keyword, competitor, and marketplace research using Data Dive, Jungle Scout, or similar tools.
Analyze performance and turn data into clear growth and optimization strategies.
Manage catalog health, listing optimization, A+ Content, Brand Stores, and Amazon creative requirements.
Independently lead recurring client calls, present results and strategy, establish priorities, and manage expectations.
Manage multiple brands simultaneously and take full ownership when performance or marketplace issues arise.
Requirements
Strong experience independently managing multiple Amazon brands/accounts.
Advanced Amazon PPC expertise—you must be able to develop and execute strategy without training.
Proven experience managing meaningful Amazon ad budgets and delivering measurable results.
Hands-on experience resolving Amazon violations, account health issues, and Seller Central cases.
Proven experience independently leading client calls and communicating strategy to founders or senior stakeholders.
Previous
agency or multi-brand portfolio experience.
Experience with
supplements, health, wellness, food & beverage, or similar consumer brands.
Experience coordinating Amazon strategy with
DTC/e-commerce paid media.
Strong knowledge of catalog management, listing optimization, Brand Registry, A+ Content, and Brand Stores.
Proficiency with Amazon bulk files and tools such as Data Dive, Jungle Scout, or similar platforms.
Excellent English communication, analytical, and problem-solving skills.
Ability to work independently with minimal oversight.
Important:
This is not a training or support-level position. Candidates must already be comfortable
developing PPC strategy, handling Amazon violations/account health issues, and leading client calls independently.
Benefits
Benefits
Competitive salary (USD)
Work From Home
Flexible hours
Location: Mumbai, India
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle - offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves - all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
The Role & Responsibilities
The role will be responsible for taking technical ownership of key workstreams on EnerMech's Azure Databricks data platform, operating across the full platform stack: data modelling and pipeline development in Databricks, the underlying Azure infrastructure, and the CI/CD, DevOps and DataOps practices that keep the platform reliable, secure and scalable.
Working for our Enterprise Business Systems (EBS) function in the Mumbai Shared Service Centre, the role holder operates with a high degree of autonomy, makes and documents architectural decisions, resolves complex platform issues, and is a technical point of contact for the global EBS Team, and business stakeholders.
Key reponsibilities will include:
Design, build, quality and reliable operation of assigned workstreams on the Azure Databricks data platform, from scoping through to production deployment.
Integrity of the medallion data model (bronze/silver/gold) for assigned data domains, ensuring data is modelled, validated, documented and certified for downstream reporting and analytics.
Build and optimise Delta tables and materialized views, with attention to performance at scale.
Design and implement data quality frameworks (preferably DQX or equivalent), including quarantine/error handling and validation against data contracts.
Define job-specific compute configurations appropriate to each workload, balancing performance and cost.
Contribute to and troubleshoot Terraform-managed infrastructure (networking, storage, Key Vaults, Managed DevOps Pools, Dev Centers).
Own and maintain Azure DevOps build and release pipelines, variable groups/libraries, and repository security, permissions and branch policies.
Support environment-level Azure configuration, including subscription-level access, RBAC for user and pipeline (service principal) identities, and Terraform state backend management across multiple storage accounts and environments.
Operate autonomously across a workstream, from scoping through to production deployment.
Use AI-assisted tooling to support day-to-day development, validating outputs against authoritative sources (architecture decisions, technical leads, documentation) before acting on them.
Communicate clearly with technical and non-technical stakeholders, including across time zones with colleagues in the UK, Americas, Middle East and Asia Pacific.
The Requirements
Essential
Bachelor's degree in Computer Science, Engineering, Information Systems or a related discipline, or equivalent practical experience.
Typically 6+ years in data engineering, including 3+ years hands-on with Azure Databricks in production.
Demonstrated ownership of medallion architecture design and data modelling.
Implemented data quality frameworks and data contracts in production.
Implemented PII protection (masking, tokenisation or access tiering) across environments.
Platform engineering experience: diagnosing infrastructure issues, not just consuming platform services.
Track record of autonomous delivery, including direct stakeholder engagement.
Databricks Certified Data Engineer Associate (minimum).
Desirable
Databricks Certified Data Engineer Professional.
Microsoft AZ-400: Designing and Implementing Microsoft DevOps Solutions.
Multi-environment Azure networking (VNet peering, DNS zone design, NAT Gateway).
Migrating or standing up CI/CD pipelines, incl. introducing pipeline templates/standards.
Governance and identity patterns (e.g. Entra ID, RBAC scoping).
Applying regulatory frameworks (e.g. GDPR) to data platform design.
Shared service centre or global delivery model experience, ideally in energy or industrial services.
Location: Aberdeen, United Kingdom
We are?
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle - offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves - all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
The Role and Responsibilities
Due to continued growth in the team, EnerMech are looking for a Field Technician to join our Process and Industrial Services Business Line, as part of our offshore flying squad. This is an offshore staff role that includes retainer salary plus offshore day rate and allowances.
The role of the Field Technician will involve assisting in the pre-mobilisation function testing of equipment for execution of the Process and Industrial related services e.g.
Nitrogen Pumping, Leak Testing, Purging, Bolting
etc. You will be responsible for the safe and productive execution of the service line work scopes and actively participate with QHSE to ensure this. You will ensure all scheduled and unscheduled maintenance programs and practices are followed.
These types of roles will suit candidates who have had exposure to working on topside shutdown maintenance work scopes offshore, specifically in the field of Nitrogen associated process services who are looking for a career offshore with consistent work.
As part of this opportunity you will enrol into an excellent career progression pathway, where you will gain further exposure and training. EnerMech pride themselves on multi-skilling their employees and within this role you will gain additional skills within the Process Services.
The Requirements
To be successful for this role you will have relevant offshore industry experience and be competent with Process equipment. You will have previous exposure in the field of Nitrogen associated process services, leak detection and/or bolting. You will have a safety first approach and hold good basic IT skills.
You will be a team player and ideally are looking to gain employment with a organisation who invest heavily in their employees training and development.
Diversity & Inclusion
At EnerMech we want to create a diverse and inclusive organisation and grow together to make a vibrant business. We are not there yet, but the desire is steadfast, so please consider a career with us in an organisation where differences in background, culture, education, working style and less obvious differences are respected and celebrated.
Company benefits
Generous holiday entitlement
Pension scheme
Private health cover
Various staff discount schemes
Employee referral scheme
Location: Basel, Switzerland
D-ploy
is an
IT
and
Engineering Solutions company
with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are seeking an
IT Service Administrator
to support
IT
operations for one of our Swiss clients. This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination. You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where
IT
counts, join us!
Responsibilities:
Service Request & Queue Management
Manage daily RITM and incident tickets in ServiceNow.
Operate the dispatching queues: IMAC, Deployment, Incidents.
Process catalogue tasks (CTSK), assign work, and follow workflow steps.
Schedule appointments for new hires, hardware refreshes, and hardware returns.
Coordinate technician availability via booking and site-specific calendars.
Follow different procedures depending on user location.
Use predefined shortcuts, templates, and Excel workflows to manage reminders and communications.
Communicate with users via email, Teams, and calls to resolve issues or guide them through processes.
Hardware & Asset Coordination
Manage hardware returns, refresh cycles, and device handovers.
Check user and device information using ServiceNow, ISS, CMT, Tachyon.
Support device troubleshooting and initial incident investigation.
Assist external workforce hardware validation and requests.
Onboarding & Offboarding Support
Prepare hardware and access for new hires.
Validate employee or external worker information with HR and hiring agencies.
Ensure complete offboarding and return of company assets.
Request approvals from managers or specialist teams where necessary.
Requirements
English and German, professional working proficiency
Experience in IT service delivery, dispatch coordination, or ServiceNow operations.
Strong customer service and communication abilities.
High organisational skills and ability to manage multiple tasks.
Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms.
Ability to follow structured workflows and multi-step processes.
Problem-solving mindset and attention to detail.
Proactive and collaborative team player
Strong sense of responsibility and ownership
Ability to adapt to new processes and workload changes
Calm and professional under pressure
Candidates must provide a Criminal Record (not older than 3 months)
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: Australia
The Role
Intellect delivers a clinically governed mental health programme to enterprise clients in the mining and resources sector, supporting remote and fly-in fly-out workforces across Australia, with international expansion in progress. This is not a standard EAP. Cases begin with acute risk assessment on remote sites and run through structured treatment, fitness-for-work assessment and return-to-work clearance, in direct coordination with the client's chaplaincy, medical and people teams.
The Care Account Manager is the clinical coordinator and case manager for high-risk employee cases, and the single owner of the journey from initial risk assessment through to reintegration and case closure. They hold clinical oversight of risk across the caseload, shape treatment planning with treating providers, co-develop the clinical protocols and SOPs the client operates to, and turn case activity into clinical insight the client can act on. The role is consultative, and includes delivery of counselling and psychotherapy where required. It is distinct from commercial account management, which is held separately.
Flexible hours with availability for urgent escalations during client business hours.
Responsibilities
End-to-end case management and coordination
Manage the full lifecycle of high-risk cases, from handover after the initial risk assessment through escalation, support, fitness-for-work assessment and case closure.
Monitor incoming care requests, ensure appropriate response, and assign cases to approved clinicians with the right competency and registration.
Ensure therapy sessions are scheduled, completed and documented within agreed SLAs, and coordinate with care navigators on booking.
Review the open case list for stalled items and follow up with clinicians, network partners and client contacts to keep cases moving.
Act as the third line of escalation for the helpline, after ranger and supervisor, for case clarifications and complex issues.
Treatment planning and clinical support plan orchestration
Liaise with client contacts and on-site teams for situational updates, and align an initial support plan with the treating clinician, including session volume and cadence.
Work with treating providers on case formulation and treatment goals, oversee implementation of the support plan, and track employee progress.
Manage support plan adjustments, including requesting and aligning additional sessions with the client where clinically indicated.
Support provider re-matching where the therapeutic fit is not working.
Apply cultural and contextual formulation, including for First Nations employees and isolated site-based workers.
Clinical risk oversight and governance
Review and sign off risk assessments, confirm risk tiering against the client's framework, and set review cadence and monitoring requirements.
Make the clinical decisions the pathway requires: disputed risk ratings, medical evaluation pathways where an employee declines therapy, and session credit decisions.
Ensure clinical documentation and risk assessments are completed and categorised to the client's framework and to internal SOPs.
Co-develop and maintain the clinical protocols, risk frameworks and SOPs the client's on-site teams operate to, and keep them current as the programme expands.
Hold clinical standards where operational or commercial pressure runs the other way.
Fitness-for-work and reintegration
Initiate and coordinate fitness-for-work assessments on completion of clinical support, liaising with doctors and clinical psychologists.
Communicate assessment outcomes to the client's chaplaincy and people teams and align on next steps.
Develop the reintegration plan in collaboration with client contacts, and maintain regular check-ins through reintegration, monitoring progress and flagging deterioration.
Stakeholder relationships, clinical insights and reporting
Act as the named clinical contact for the client's chaplaincy, medical and health and safety leads on individual cases, responding within the programme's operating window to queries that are frequently unscheduled and time-critical.
Produce the case tracker and monthly clinical reporting, moving beyond utilisation to presenting issues, risk patterns, outcomes and service-level themes.
Present clinical insight at client review meetings and translate it into recommendations the client's health and safety and people teams can act on.
Design and deliver clinical training and framework guidance to client-side staff who are not clinicians, and support training of internal clinicians and rangers on client-specific protocols.
Work closely with helpline operations, care excellence, clinicians and network partnerships, and feed service quality issues back to internal stakeholders.
Requirements
Registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction.
Master's degree in clinical psychology, counselling or a related field.
Three to five years in clinical case management, ideally within EAP, corporate wellbeing or a high-acuity mental health setting.
Proven experience managing complex, high-risk cases from assessment to closure, in a setting where you held the decision rather than advised on it.
Experience of structured return-to-work, fitness-for-work or occupational mental health pathways.
Experience contributing to clinical protocols, risk frameworks or SOPs, and working within strict guidelines.
Demonstrated experience managing stakeholders in a corporate or large-organisation client-facing role.
Based in Australia with the right to work. Perth or another AWST location strongly preferred; other states considered only where 07:00 to 19:00 AWST can be reliably worked.
Exceptional written and verbal communication, with the ability to convey clinical concepts clearly to non-clinical stakeholders, and written English that stands up in client-facing clinical documentation.
Desirable
AHPRA registration.
Understanding of fly-in fly-out and mining culture, and the pressures of remote, high-risk work environments.
Familiarity with Australian psychosocial risk and work health and safety obligations.
Experience of multi-stakeholder coordination across internal clinicians, external partners, HR and client contacts.
Limassol, Cyprus; Full relocation support and working visa sponsorship
УдалённоColombia; El Salvador; Guatemala; Honduras; Nicaragua; Bolivia, Plurinational State of
УдалённоBased in Colombia, preferably Bogotá, although exceptional candidates in other locations may be considered
УдалённоSpain
seniorMumbai, India; Communicate clearly with technical and non-technical stakeholders, including across time zones with colleagues in the UK, Americas, Middle East and Asia Pacific
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