Location: Remote
About us
OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research.
Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.
We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.
Please note:
Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.
The IT & Security Team
OpenZeppelin is a leader in blockchain security, providing cutting-edge security audits and services to top Web3 organizations. Our Security and IT team plays a critical role in safeguarding our infrastructure, ensuring compliance, and enabling our distributed team with secure and efficient IT solutions.
What you'll be doing
Security & Compliance Support:
Assist in managing security tools, including endpoint security (e.g., MDM solutions like Jamf or Intune).
Support implementation of security policies and procedures.
Help with internal security audits and compliance documentation.
Monitor system access and assist in enforcing security controls.
Participate in incident response activities and learn best practices for handling security incidents.
IT Operations & Support:
Help with onboarding and offboarding processes, including provisioning accounts and setting up workstations.
Provide technical support for remote employees, troubleshooting basic IT and security issues.
Maintain IT assets and document configurations.
Assist with integrations, automations, and basic scripting tasks where applicable.
Growth & Learning Opportunities:
Work closely with senior engineers to gain hands-on experience in IT security and compliance.
Receive mentorship and training in security best practices, cloud security, and compliance frameworks.
Contribute to internal security awareness initiatives.
You have
1-3 years of experience in IT or security-related roles (help desk, IT support, sysadmin, security analyst, etc.).
Basic knowledge of cloud platforms (AWS, Google Workspace) and security tools.
Basic knowledge on security and configuration controls of AI tools ( claude/claude code, chatgpt/codex etc..)
Some experience with IT administration, endpoint security, or identity/access management.
Understanding of security best practices and a willingness to learn more about SOC 2, ISO 27001, and compliance frameworks.
Good problem-solving skills and the ability to work in a remote-first team.
Strong written and verbal communication skills.
Nice to have
Hands-on experience with MDM solutions (e.g., Jamf, Intune or others).
Understanding of networking fundamentals (firewalls, VPNs, DNS).
Certifications such as CompTIA Security+, Google IT Support, or AWS Cloud Practitioner.
Exposure to security tools such as SIEM, EDR, or vulnerability scanners.
Passion for cybersecurity and an eagerness to grow into a more senior role.
Logistics:
Our interview process takes place on Google Meet and tends to consist of the following stages:
Recruiter Interview (30 minutes)
Hiring Manager Interview (60 minutes)
Team Interview (30 minutes)
Leadership Interview (30 minutes)
Paid work trial (up to 20 hours of paid work)
Reference checks
Benefits
Meet your teammates at company gatherings around the world 😎
Enjoy the flexibility of fully remote work 🌎
Take the time you need with flexible time off 🏝
Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙
Build your ideal home office with up to $500 in equipment support 🪑
Stay covered with medical insurance 🏥
Keep growing with learning and development opportunities 🧠
Get a monthly stipend for your preferred co-working space 💻
At
OpenZeppelin
, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!
Use of AI as part of the recruiting process
As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s
Data Privacy Notice
.
If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.
Location: Port Washington, WI
HSE Coordinator
As one of the largest, most diversified utility contractors in North America, MICON Group, Inc. has been unlocking the potential of infrastructure and transportation construction for six decades. Our operational crews depend on support from our in-house experts to advance critical infrastructure projects. At every turn, we consider safety, social and environmental responsibility, and the health and wellbeing of our people and the communities in which we work.
The safety of our people, our contractors, our customers, the environment, and the communities in which we work is our highest core value. We strive to make a difference in positive, respectful, and responsible ways. Our work improves lives.
Find out how a career as an
HSE Coordinator
can change yours!
About Us
At MICON Group, our success is built on a commitment to quality, safety, and developing great people.
Why MICON Group, Inc.?
Ranked among the top 10% of Engineering News-Record's Top 400 Contractors
Family-owned and operated with a culture built on integrity, collaboration, and continuous improvement
We invest an average of $5,000 per employee in training each year
Opportunities to support critical infrastructure projects across the United States
Career growth opportunities driven by performance and initiative
Safety is everyone's responsibility, regardless of title or role
Responsibilities
As an HSE Coordinator, you will support and promote a strong Health, Safety, Environmental, and Quality (HSEQ) culture across our operations. Working alongside experienced HSE professionals and operational leaders, you will:
Conduct jobsite visits, inspections, audits, and field observations
Assist with incident investigations and corrective action follow-up
Facilitate safety orientations, training sessions, tailgate meetings, and safety discussions
Assist with the development and implementation of site-specific safety plans and hazard analyses
Maintain safety documentation and support compliance efforts
Provide technical support to operations and project teams
Identify workplace hazards and help implement solutions to improve safety performance
Build relationships with field personnel and promote a positive safety culture
Develop industry knowledge, regulatory expertise, and professional HSE skills through field experience and mentorship
Requirements
Required Qualifications
Positive attitude, strong work ethic, and commitment to safety
Ability to work independently and maintain strong attention to detail
Strong verbal and written communication skills
Ability to identify and address construction-related jobsite hazards
Comfortable facilitating safety meetings, trainings, and field discussions
Ability to build effective working relationships with field crews, supervisors, subcontractors, and customers
Valid driver's license and acceptable driving record
OSHA 30-Hour Construction certification, or the ability to obtain within an approved timeframe
Preferred Qualifications
Degree in Occupational Health & Safety, Construction Management, Environmental Science, or a related field
Experience in construction, environmental health and safety (EHS), compliance, military service, skilled trades, or a related field
OSHA 510 and/or OSHA 500 certifications
BCSP certifications such as CHST, ASP, or CSP
MSHA experience
Benefits & Rewards
We offer a comprehensive rewards package designed to support your career growth, professional development, and well-being.
Company vehicle provided for business use
Weekly pay
Bring Your Own Phone (BYOP) allowance
Company-paid travel, lodging, and meals for qualifying project assignments
Additional compensation opportunities for eligible project assignments and extended work schedules
Comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, 401(k), flexible spending accounts, health savings account, legal plan, and identity theft protection
Travel & Schedule Expectations
MICON's nationwide presence creates opportunities to support a diverse range of projects across the United States. Project assignments vary based on business needs and may include:
Local projects with daily commuting
Regional projects requiring overnight travel
Extended project assignments supporting jobsites for several weeks at a time
Candidates should be willing to travel extensively throughout the United States, approximately 75% of the time, including periods of extended project assignments.
Work schedules are driven by project demands and may include:
8 to 12+ hour workdays
Monday through Friday schedules with weekend work as needed
Occasional overnight work
Many of our HSE professionals participate in a 6-weeks-on / 1-week-off paid rotational schedule, providing dedicated time away from work in addition to regular PTO benefits.
Rotation schedules may vary based on project and business needs.
Training & Development
At MICON Group, we believe technical skills can be taught. What sets great employees apart is a positive attitude, adaptability, a strong work ethic, and a commitment to safety.
Whether you are beginning your safety career or building on existing experience, we provide:
Comprehensive onboarding and field-based training
Mentorship from experienced HSE professionals and operational leaders
Exposure to a variety of industries, projects, and construction environments
Opportunities to pursue professional certifications and continuing education
Career advancement opportunities within one of the nation's largest infrastructure contractors
Whether you are an experienced safety professional or looking to start a long-term career in health, safety, and environmental leadership, we encourage you to apply. At MICON Group, we invest in our people and provide the training, mentorship, and opportunities needed to build a rewarding career.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Stevens Point, WI
HSE Coordinator
As one of the largest, most diversified utility contractors in North America, MICON Group, Inc. has been unlocking the potential of infrastructure and transportation construction for six decades. Our operational crews depend on support from our in-house experts to advance critical infrastructure projects. At every turn, we consider safety, social and environmental responsibility, and the health and wellbeing of our people and the communities in which we work.
The safety of our people, our contractors, our customers, the environment, and the communities in which we work is our highest core value. We strive to make a difference in positive, respectful, and responsible ways. Our work improves lives.
Find out how a career as an
HSE Coordinator
can change yours!
About Us
At MICON Group, our success is built on a commitment to quality, safety, and developing great people.
Why MICON Group, Inc.?
Ranked among the top 10% of Engineering News-Record's Top 400 Contractors
Family-owned and operated with a culture built on integrity, collaboration, and continuous improvement
We invest an average of $5,000 per employee in training each year
Opportunities to support critical infrastructure projects across the United States
Career growth opportunities driven by performance and initiative
Safety is everyone's responsibility, regardless of title or role
Responsibilities
As an HSE Coordinator, you will support and promote a strong Health, Safety, Environmental, and Quality (HSEQ) culture across our operations. Working alongside experienced HSE professionals and operational leaders, you will:
Conduct jobsite visits, inspections, audits, and field observations
Assist with incident investigations and corrective action follow-up
Facilitate safety orientations, training sessions, tailgate meetings, and safety discussions
Assist with the development and implementation of site-specific safety plans and hazard analyses
Maintain safety documentation and support compliance efforts
Provide technical support to operations and project teams
Identify workplace hazards and help implement solutions to improve safety performance
Build relationships with field personnel and promote a positive safety culture
Develop industry knowledge, regulatory expertise, and professional HSE skills through field experience and mentorship
Requirements
Required Qualifications
Positive attitude, strong work ethic, and commitment to safety
Ability to work independently and maintain strong attention to detail
Strong verbal and written communication skills
Ability to identify and address construction-related jobsite hazards
Comfortable facilitating safety meetings, trainings, and field discussions
Ability to build effective working relationships with field crews, supervisors, subcontractors, and customers
Valid driver's license and acceptable driving record
OSHA 30-Hour Construction certification, or the ability to obtain within an approved timeframe
Preferred Qualifications
Degree in Occupational Health & Safety, Construction Management, Environmental Science, or a related field
Experience in construction, environmental health and safety (EHS), compliance, military service, skilled trades, or a related field
OSHA 510 and/or OSHA 500 certifications
BCSP certifications such as CHST, ASP, or CSP
MSHA experience
Benefits & Rewards
We offer a comprehensive rewards package designed to support your career growth, professional development, and well-being.
Company vehicle provided for business use
Weekly pay
Bring Your Own Phone (BYOP) allowance
Company-paid travel, lodging, and meals for qualifying project assignments
Additional compensation opportunities for eligible project assignments and extended work schedules
Comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, 401(k), flexible spending accounts, health savings account, legal plan, and identity theft protection
Travel & Schedule Expectations
MICON's nationwide presence creates opportunities to support a diverse range of projects across the United States. Project assignments vary based on business needs and may include:
Local projects with daily commuting
Regional projects requiring overnight travel
Extended project assignments supporting jobsites for several weeks at a time
Candidates should be willing to travel extensively throughout the United States, approximately 75% of the time, including periods of extended project assignments.
Work schedules are driven by project demands and may include:
8 to 12+ hour workdays
Monday through Friday schedules with weekend work as needed
Occasional overnight work
Many of our HSE professionals participate in a 6-weeks-on / 1-week-off paid rotational schedule, providing dedicated time away from work in addition to regular PTO benefits.
Rotation schedules may vary based on project and business needs.
Training & Development
At MICON Group, we believe technical skills can be taught. What sets great employees apart is a positive attitude, adaptability, a strong work ethic, and a commitment to safety.
Whether you are beginning your safety career or building on existing experience, we provide:
Comprehensive onboarding and field-based training
Mentorship from experienced HSE professionals and operational leaders
Exposure to a variety of industries, projects, and construction environments
Opportunities to pursue professional certifications and continuing education
Career advancement opportunities within one of the nation's largest infrastructure contractors
Whether you are an experienced safety professional or looking to start a long-term career in health, safety, and environmental leadership, we encourage you to apply. At MICON Group, we invest in our people and provide the training, mentorship, and opportunities needed to build a rewarding career.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Green Bay, WI
HSE Coordinator
As one of the largest, most diversified utility contractors in North America, MICON Group, Inc. has been unlocking the potential of infrastructure and transportation construction for six decades. Our operational crews depend on support from our in-house experts to advance critical infrastructure projects. At every turn, we consider safety, social and environmental responsibility, and the health and wellbeing of our people and the communities in which we work.
The safety of our people, our contractors, our customers, the environment, and the communities in which we work is our highest core value. We strive to make a difference in positive, respectful, and responsible ways. Our work improves lives.
Find out how a career as an
HSE Coordinator
can change yours!
About Us
At MICON Group, our success is built on a commitment to quality, safety, and developing great people.
Why MICON Group, Inc.?
Ranked among the top 10% of Engineering News-Record's Top 400 Contractors
Family-owned and operated with a culture built on integrity, collaboration, and continuous improvement
We invest an average of $5,000 per employee in training each year
Opportunities to support critical infrastructure projects across the United States
Career growth opportunities driven by performance and initiative
Safety is everyone's responsibility, regardless of title or role
Responsibilities
As an HSE Coordinator, you will support and promote a strong Health, Safety, Environmental, and Quality (HSEQ) culture across our operations. Working alongside experienced HSE professionals and operational leaders, you will:
Conduct jobsite visits, inspections, audits, and field observations
Assist with incident investigations and corrective action follow-up
Facilitate safety orientations, training sessions, tailgate meetings, and safety discussions
Assist with the development and implementation of site-specific safety plans and hazard analyses
Maintain safety documentation and support compliance efforts
Provide technical support to operations and project teams
Identify workplace hazards and help implement solutions to improve safety performance
Build relationships with field personnel and promote a positive safety culture
Develop industry knowledge, regulatory expertise, and professional HSE skills through field experience and mentorship
Requirements
Required Qualifications
Positive attitude, strong work ethic, and commitment to safety
Ability to work independently and maintain strong attention to detail
Strong verbal and written communication skills
Ability to identify and address construction-related jobsite hazards
Comfortable facilitating safety meetings, trainings, and field discussions
Ability to build effective working relationships with field crews, supervisors, subcontractors, and customers
Valid driver's license and acceptable driving record
OSHA 30-Hour Construction certification, or the ability to obtain within an approved timeframe
Preferred Qualifications
Degree in Occupational Health & Safety, Construction Management, Environmental Science, or a related field
Experience in construction, environmental health and safety (EHS), compliance, military service, skilled trades, or a related field
OSHA 510 and/or OSHA 500 certifications
BCSP certifications such as CHST, ASP, or CSP
MSHA experience
Benefits & Rewards
We offer a comprehensive rewards package designed to support your career growth, professional development, and well-being.
Company vehicle provided for business use
Weekly pay
Bring Your Own Phone (BYOP) allowance
Company-paid travel, lodging, and meals for qualifying project assignments
Additional compensation opportunities for eligible project assignments and extended work schedules
Comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, 401(k), flexible spending accounts, health savings account, legal plan, and identity theft protection
Travel & Schedule Expectations
MICON's nationwide presence creates opportunities to support a diverse range of projects across the United States. Project assignments vary based on business needs and may include:
Local projects with daily commuting
Regional projects requiring overnight travel
Extended project assignments supporting jobsites for several weeks at a time
Candidates should be willing to travel extensively throughout the United States, approximately 75% of the time, including periods of extended project assignments.
Work schedules are driven by project demands and may include:
8 to 12+ hour workdays
Monday through Friday schedules with weekend work as needed
Occasional overnight work
Many of our HSE professionals participate in a 6-weeks-on / 1-week-off paid rotational schedule, providing dedicated time away from work in addition to regular PTO benefits.
Rotation schedules may vary based on project and business needs.
Training & Development
At MICON Group, we believe technical skills can be taught. What sets great employees apart is a positive attitude, adaptability, a strong work ethic, and a commitment to safety.
Whether you are beginning your safety career or building on existing experience, we provide:
Comprehensive onboarding and field-based training
Mentorship from experienced HSE professionals and operational leaders
Exposure to a variety of industries, projects, and construction environments
Opportunities to pursue professional certifications and continuing education
Career advancement opportunities within one of the nation's largest infrastructure contractors
Whether you are an experienced safety professional or looking to start a long-term career in health, safety, and environmental leadership, we encourage you to apply. At MICON Group, we invest in our people and provide the training, mentorship, and opportunities needed to build a rewarding career.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Milwaukee, WI
HSE Coordinator
As one of the largest, most diversified utility contractors in North America, MICON Group, Inc. has been unlocking the potential of infrastructure and transportation construction for six decades. Our operational crews depend on support from our in-house experts to advance critical infrastructure projects. At every turn, we consider safety, social and environmental responsibility, and the health and wellbeing of our people and the communities in which we work.
The safety of our people, our contractors, our customers, the environment, and the communities in which we work is our highest core value. We strive to make a difference in positive, respectful, and responsible ways. Our work improves lives.
Find out how a career as an
HSE Coordinator
can change yours!
About Us
At MICON Group, our success is built on a commitment to quality, safety, and developing great people.
Why MICON Group, Inc.?
Ranked among the top 10% of Engineering News-Record's Top 400 Contractors
Family-owned and operated with a culture built on integrity, collaboration, and continuous improvement
We invest an average of $5,000 per employee in training each year
Opportunities to support critical infrastructure projects across the United States
Career growth opportunities driven by performance and initiative
Safety is everyone's responsibility, regardless of title or role
Responsibilities
As an HSE Coordinator, you will support and promote a strong Health, Safety, Environmental, and Quality (HSEQ) culture across our operations. Working alongside experienced HSE professionals and operational leaders, you will:
Conduct jobsite visits, inspections, audits, and field observations
Assist with incident investigations and corrective action follow-up
Facilitate safety orientations, training sessions, tailgate meetings, and safety discussions
Assist with the development and implementation of site-specific safety plans and hazard analyses
Maintain safety documentation and support compliance efforts
Provide technical support to operations and project teams
Identify workplace hazards and help implement solutions to improve safety performance
Build relationships with field personnel and promote a positive safety culture
Develop industry knowledge, regulatory expertise, and professional HSE skills through field experience and mentorship
Requirements
Required Qualifications
Positive attitude, strong work ethic, and commitment to safety
Ability to work independently and maintain strong attention to detail
Strong verbal and written communication skills
Ability to identify and address construction-related jobsite hazards
Comfortable facilitating safety meetings, trainings, and field discussions
Ability to build effective working relationships with field crews, supervisors, subcontractors, and customers
Valid driver's license and acceptable driving record
OSHA 30-Hour Construction certification, or the ability to obtain within an approved timeframe
Preferred Qualifications
Degree in Occupational Health & Safety, Construction Management, Environmental Science, or a related field
Experience in construction, environmental health and safety (EHS), compliance, military service, skilled trades, or a related field
OSHA 510 and/or OSHA 500 certifications
BCSP certifications such as CHST, ASP, or CSP
MSHA experience
Benefits & Rewards
We offer a comprehensive rewards package designed to support your career growth, professional development, and well-being.
Company vehicle provided for business use
Weekly pay
Bring Your Own Phone (BYOP) allowance
Company-paid travel, lodging, and meals for qualifying project assignments
Additional compensation opportunities for eligible project assignments and extended work schedules
Comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, 401(k), flexible spending accounts, health savings account, legal plan, and identity theft protection
Travel & Schedule Expectations
MICON's nationwide presence creates opportunities to support a diverse range of projects across the United States. Project assignments vary based on business needs and may include:
Local projects with daily commuting
Regional projects requiring overnight travel
Extended project assignments supporting jobsites for several weeks at a time
Candidates should be willing to travel extensively throughout the United States, approximately 75% of the time, including periods of extended project assignments.
Work schedules are driven by project demands and may include:
8 to 12+ hour workdays
Monday through Friday schedules with weekend work as needed
Occasional overnight work
Many of our HSE professionals participate in a 6-weeks-on / 1-week-off paid rotational schedule, providing dedicated time away from work in addition to regular PTO benefits.
Rotation schedules may vary based on project and business needs.
Training & Development
At MICON Group, we believe technical skills can be taught. What sets great employees apart is a positive attitude, adaptability, a strong work ethic, and a commitment to safety.
Whether you are beginning your safety career or building on existing experience, we provide:
Comprehensive onboarding and field-based training
Mentorship from experienced HSE professionals and operational leaders
Exposure to a variety of industries, projects, and construction environments
Opportunities to pursue professional certifications and continuing education
Career advancement opportunities within one of the nation's largest infrastructure contractors
Whether you are an experienced safety professional or looking to start a long-term career in health, safety, and environmental leadership, we encourage you to apply. At MICON Group, we invest in our people and provide the training, mentorship, and opportunities needed to build a rewarding career.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Lomira, WI
HSE Coordinator
As one of the largest, most diversified utility contractors in North America, MICON Group, Inc. has been unlocking the potential of infrastructure and transportation construction for six decades. Our operational crews depend on support from our in-house experts to advance critical infrastructure projects. At every turn, we consider safety, social and environmental responsibility, and the health and wellbeing of our people and the communities in which we work.
The safety of our people, our contractors, our customers, the environment, and the communities in which we work is our highest core value. We strive to make a difference in positive, respectful, and responsible ways. Our work improves lives.
Find out how a career as an
HSE Coordinator
can change yours!
About Us
At MICON Group, our success is built on a commitment to quality, safety, and developing great people.
Why MICON Group, Inc.?
Ranked among the top 10% of Engineering News-Record's Top 400 Contractors
Family-owned and operated with a culture built on integrity, collaboration, and continuous improvement
We invest an average of $5,000 per employee in training each year
Opportunities to support critical infrastructure projects across the United States
Career growth opportunities driven by performance and initiative
Safety is everyone's responsibility, regardless of title or role
Responsibilities
As an HSE Coordinator, you will support and promote a strong Health, Safety, Environmental, and Quality (HSEQ) culture across our operations. Working alongside experienced HSE professionals and operational leaders, you will:
Conduct jobsite visits, inspections, audits, and field observations
Assist with incident investigations and corrective action follow-up
Facilitate safety orientations, training sessions, tailgate meetings, and safety discussions
Assist with the development and implementation of site-specific safety plans and hazard analyses
Maintain safety documentation and support compliance efforts
Provide technical support to operations and project teams
Identify workplace hazards and help implement solutions to improve safety performance
Build relationships with field personnel and promote a positive safety culture
Develop industry knowledge, regulatory expertise, and professional HSE skills through field experience and mentorship
Requirements
Required Qualifications
Positive attitude, strong work ethic, and commitment to safety
Ability to work independently and maintain strong attention to detail
Strong verbal and written communication skills
Ability to identify and address construction-related jobsite hazards
Comfortable facilitating safety meetings, trainings, and field discussions
Ability to build effective working relationships with field crews, supervisors, subcontractors, and customers
Valid driver's license and acceptable driving record
OSHA 30-Hour Construction certification, or the ability to obtain within an approved timeframe
Preferred Qualifications
Degree in Occupational Health & Safety, Construction Management, Environmental Science, or a related field
Experience in construction, environmental health and safety (EHS), compliance, military service, skilled trades, or a related field
OSHA 510 and/or OSHA 500 certifications
BCSP certifications such as CHST, ASP, or CSP
MSHA experience
Benefits & Rewards
We offer a comprehensive rewards package designed to support your career growth, professional development, and well-being.
Company vehicle provided for business use
Weekly pay
Bring Your Own Phone (BYOP) allowance
Company-paid travel, lodging, and meals for qualifying project assignments
Additional compensation opportunities for eligible project assignments and extended work schedules
Comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, 401(k), flexible spending accounts, health savings account, legal plan, and identity theft protection
Travel & Schedule Expectations
MICON's nationwide presence creates opportunities to support a diverse range of projects across the United States. Project assignments vary based on business needs and may include:
Local projects with daily commuting
Regional projects requiring overnight travel
Extended project assignments supporting jobsites for several weeks at a time
Candidates should be willing to travel extensively throughout the United States, approximately 75% of the time, including periods of extended project assignments.
Work schedules are driven by project demands and may include:
8 to 12+ hour workdays
Monday through Friday schedules with weekend work as needed
Occasional overnight work
Many of our HSE professionals participate in a 6-weeks-on / 1-week-off paid rotational schedule, providing dedicated time away from work in addition to regular PTO benefits.
Rotation schedules may vary based on project and business needs.
Training & Development
At MICON Group, we believe technical skills can be taught. What sets great employees apart is a positive attitude, adaptability, a strong work ethic, and a commitment to safety.
Whether you are beginning your safety career or building on existing experience, we provide:
Comprehensive onboarding and field-based training
Mentorship from experienced HSE professionals and operational leaders
Exposure to a variety of industries, projects, and construction environments
Opportunities to pursue professional certifications and continuing education
Career advancement opportunities within one of the nation's largest infrastructure contractors
Whether you are an experienced safety professional or looking to start a long-term career in health, safety, and environmental leadership, we encourage you to apply. At MICON Group, we invest in our people and provide the training, mentorship, and opportunities needed to build a rewarding career.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: United States, Remote
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Commercial Manager (Telecommunications)
Remote
Role Summary
Reporting to the Commercial Director, the Commercial Manager will be responsible for leading and growing key strategic accounts within Sony PlayStation's commercial business in the US.
This role will drive business growth by developing commercial strategies, building strong partnerships, identifying new opportunities, and ensuring best-in-class execution across multiple channels and customers. The successful candidate will play a critical role in delivering sales objectives, expanding market presence, and strengthening relationships with strategic partners.
The ideal candidate combines strong commercial leadership, analytical thinking, negotiation skills, and the ability to influence both internal and external stakeholders to achieve sustainable business growth.
What You’ll Be Doing:
Develop and execute strategic business plans for assigned accounts and channels, ensuring alignment with PlayStation's commercial objectives.
Build and maintain strong relationships with key partners, acting as a trusted advisor and primary commercial contact.
Lead commercial negotiations, annual business planning, promotional strategies, and growth initiatives.
Identify new business opportunities and develop strategies to expand revenue, market share, and channel performance.
Drive successful execution of product launches, promotional campaigns, and seasonal business initiatives.
Analyze sales performance, market trends, consumer behavior, and competitive activity to generate actionable business insights.
Collaborate closely with cross-functional teams including Marketing, Finance, Supply Chain, Operations, and Regional stakeholders to deliver business objectives.
Manage commercial investments and budgets, ensuring efficient allocation of resources and strong return on investment.
Conduct regular business reviews with partners, providing strategic recommendations and action plans to maximize performance.
Champion a culture of accountability, collaboration, and continuous improvement across both internal and external stakeholders.
What We’re Looking For:
8+ years of experience in Sales, Key Account Management, Business Development, or Commercial Leadership roles.
Proven track record of managing strategic accounts and delivering sustainable business growth.
Strong commercial acumen, including forecasting, promotional planning, business analysis, and profitability management.
Excellent negotiation, communication, and stakeholder management skills.
Strong analytical mindset with the ability to translate data into business opportunities and strategic recommendations.
Ability to work effectively in a fast-paced and highly collaborative environment.
Bachelor's degree in Business Administration, Marketing, Economics, Engineering, or equivalent
Experience in Consumer Electronics, Technology, Gaming, Telecommunications, Retail, or related industries.
Experience managing large and complex customer organizations.
Exposure to Telecommunications (Telco) channels, omnichannel retail environments, or digital commerce platforms.
Experience leading cross-functional projects and strategic business initiatives.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$132,900
—
$199,300 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
There are close to a billion knowledge workers in the world, and only a small fraction of them have worked with AI that makes them better at what they do. In the enterprise, reaching the rest depends on the IT, security, and business leaders who decide whether to adopt AI, and the admins who decide how it's deployed, governed, and scaled across their organizations. They ask hard questions before they say yes, and this role owns how we answer them.
We're looking for a Product Marketing Manager to own positioning for Claude's core knowledge-work products (Chat, Cowork, and the broader non-coding suite) for enterprise decision makers and admins. You'll work across the areas that matter most to enterprise customers today: security and observability, workspace management and deployment controls, and pricing and packaging. You'll own the materials that help a decision maker or admin understand what's possible, roll Claude out with confidence, and make the case internally, including product launches, the website, pitch decks, battlecards, persona narratives, pricing and packaging story, and admin communications. Beyond making the case for adopting AI, you'll help the people accountable for deploying it do that safely, and show them exactly how to put it to work across their organizations.
This is an individual-contributor role for someone who loves the hands-on work of product marketing, on products with enormous, established usage and a fast launch cadence. You'll write the positioning doc, build the battlecard, and ship the persona work yourself, and you'll use Claude to keep it all current, so the teams that depend on it can trust it.
This role is for you if you've owned the full product marketing stack for a widely used enterprise product and know how to speak credibly to business, IT, and security audiences. You probably also turn your own PMM work into systems rather than one-off documents, and you want your writing to be the reason enterprise decision makers and admins say yes to rolling out and scaling Claude.
Key responsibilities
Define the story that earns enterprise trust.
Own the positioning and messaging house for Chat, Cowork, and Claude's core knowledge-work products for admins, so every deck, campaign, and piece of content makes the same case for adopting and scaling Claude.
Own the story for how enterprises run Claude.
Lead positioning and launches across security and observability, workspace management, and the controls for managing deployments, working with Product to turn new capabilities into clear reasons to adopt and expand.
Give sellers the conviction to close.
Build and maintain the sales enablement assets (pitch decks, battle cards, objection handling) that help GTM answer security, deployment, and pricing questions with confidence.
Help decision makers and admins make the call.
Own the proof points, comparisons, and narratives that help decision makers, admins, and their IT and security teams evaluate Claude and justify the investment and rollout internally.
Make our pricing and packaging easy to understand and buy.
Partner with Product, Finance, and GTM on how we present plans, pricing, and packaging for Claude Enterprise, and build the cost and value story that helps customers make the case to scale.
Make sure the message reaches the right person, in their language.
Develop ICP and persona frameworks that cover a varied base of enterprise decision makers and admins (executive buyers, IT, security, compliance, and workspace owners) in enough detail to shape messaging and campaigns for each one.
Make our website answer buyers' questions.
Own the website and product page messaging for Claude Enterprise, including how we present admin controls, security, governance, and plans and pricing. It's often where a buyer or admin decides whether to take a closer look.
Turn scattered wins into a playbook others can run.
Build libraries of top enterprise deployment and admin use cases by product and by function or industry, so the best examples of successful rollouts become patterns anyone can copy.
Prepare admins for what's next.
Partner with Product and Comms on enterprise launches so admins know what's changing, what controls they have, and what to do next, through clear admin communications, help content, and ongoing education.
Keep every team telling the same story.
Partner closely with GTM, Marketing, and Partners so they're always working from current, consistent materials.
"Claudify" our own foundations.
Use Claude, including Skills and automations, to build systems that keep positioning, messaging, personas, and enablement current, so you're working the way we ask our customers to work.
Support analyst relations.
Contribute materials for the enterprise knowledge-work portfolio where they overlap with your positioning and messaging work.
Minimum qualifications
Have owned positioning and messaging for an established enterprise software product, with decision makers and IT, security, or admin teams as a core audience
Have worked on enterprise pricing and packaging, including how plans are presented, how changes are communicated, and how the value story holds up with buyers
Have built ICP and persona frameworks and translated research into messaging that works across websites, collateral, campaigns, and content
Have built sales enablement assets and worked directly with sales teams on objection handling and win/loss analysis
Understand how enterprises evaluate, buy, deploy, and govern software, including identity and access, security and compliance review, data governance, observability, workspace management, and usage and spend controls
Have strong writing and storytelling skills, with the ability to make technical topics clear and adapt tone and complexity across formats like pitch decks, web copy, battlecards, and admin communications
Are comfortable operating autonomously as an IC, writing and shipping assets directly rather than through a team
Demonstrate systems thinking, and the ability to move fast and with conviction in an always-evolving environment
Are well-versed in using AI, especially Claude, to inform and automate product marketing work, and have built systems that update PMM foundations and share them with the teams who depend on them
Have experience marketing AI or productivity software to enterprise decision makers and IT, security, or admin audiences
Preferred qualifications
7+ years of product marketing experience with experience as a Senior PMM or PMM Lead at an enterprise productivity, collaboration, or knowledge-work software company with ownership of admin, security, platform, or pricing positioning
Experience marketing to customers in regulated industries (e.g., financial services, healthcare)
Experience building admin education or community programs
Experience with analyst relations processes and reports (e.g., Gartner, Forrester)
Experience with usage-based or consumption pricing
Role-specific policy:
For this role, we expect all staff to be able to work from our San Francisco or New York office at least 2 days a week. We encourage you to apply even if you might need some flexibility for an interim period of time for relocation.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$255,000
—
$320,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Canada
Overview
Do you love talking to people all day? Do you get a little thrill when the right person says yes? Have you spent 3+ years finding great marketers on LinkedIn, then getting them on the phone?
If so, we'd love to meet you. We're looking for a high-energy marketing recruiter to help us find and hire the marketers who'll grow our agency.
You'll be the first voice most candidates hear from ProperExpression. We want that voice to be warm, sharp, and glad to be there.
The Basics
This role is for a people person first. You'll spend most of your day talking: on calls with candidates, in messages on LinkedIn, and with our hiring team about who's great and why.
It's also a craft role. You'll run 3 or more open roles at once: finding people who aren't applying, writing outreach they want to answer, running screening calls that tell good from great, and keeping every candidate in the loop from first hello to offer.
You're a marketing recruiter, and it's what you do today. We hire paid media strategists, designers, project managers, RevOps specialists, and more, and you already know what great looks like in those roles. You've hired marketers in the US, and you know what they expect.
Our team spans several continents, and most of our clients are US based. We require C1/C2 English fluency and at least 6 hours a day of overlap with US East Coast business hours.
About Us
ProperExpression is a boutique growth marketing agency specializing in wealth management. For 7 years, we've been the behind-the-scenes growth engine for some of the most innovative firms in the space.
We're a HubSpot Platinum Partner, recognized by Excellence.com and Clutch. We're growing fast, and every hire matters.
We also laugh a lot, don't take ourselves too seriously, and look for any excuse to eat good food. Sharing food experiences has become an internal culture with a life of its own.
Why ProperExpression?
Real impact: the people you find will build our next chapter.
Real growth: we're expanding fast, and strong performers rise quickly.
A culture that works: fast-paced, collaborative, supportive, and built for people who love winning together.
Fully remote: work from Canada, Latin America, or Ukraine, with at least 6 hours of overlap with US East Coast time.
Requirements
The Fundamentals:
High energy. You genuinely love talking to people, and it shows on the 8th call of the day.
Great judgment. You enjoy leading meetings and know when to pause, set boundaries, or take a different approach.
A great listener. You ask the follow-up question, and you notice what people don't say.
Organized. You know where every candidate stands, and nobody goes dark on your watch.
Honest. You tell candidates the truth about the role, even when it's a no.
Driven, self-starting, and always looking to get better.
Direct Experience (The Must-Haves):
3+ years of full-cycle recruiting: sourcing, screening, scheduling, and offers.
You're a marketing recruiter. Most of your recent hires have been marketers.
You've hired marketers based in the US.
You use LinkedIn Recruiter (Lite, Pro, or Corporate).
You source candidates and run candidate calls yourself, every day.
You've run hiring for 3 or more open roles at once.
You've worked in an applicant tracking system and kept it up to date.
C1/C2 English, written and spoken.
Direct Experience (Preferred but Not Required):
Upwork sourcing. We use it every week, so this puts you ahead.
You've worked at a marketing agency.
AI-curious. Experience with AI tools is a plus. If you're new to them, show us how quickly you learn and adapt.
Breezy HR or ClickUp. These are the tools we run hiring in.
You're Probably a Fit If
You leave a great call with more energy than you started with.
You bring fresh ideas, spot ways to make a process better, and love letting the data show you what's working.
You've found a great marketer on LinkedIn that nobody else spotted.
You've told a candidate "this isn't the right fit" and they thanked you for it.
You're Probably Not a Fit If
You'd rather send emails than pick up the phone.
Your recruiting has been mostly posting jobs and waiting.
Marketing is one of many areas you've hired for, or you last hired a marketer years ago.
Responsibilities
Find great people
Source marketers on LinkedIn Recruiter and Upwork, plus job boards and referrals, for 3 or more open roles at a time.
Write and send outreach people want to answer.
Write and refresh our job postings, and post them where the right people will see them.
Build real relationships with strong candidates, and keep a bench warm for the roles we'll open next.
Run a great process
Review applications and move candidates through our pipeline.
Run screening calls, score them against our written bar, and guide tricky conversations with confidence.
Schedule interviews, case studies, and assessments with the hiring team.
Help prepare offers and extend them to candidates.
Keep everyone in the loop
Keep candidates updated, fast, at every stage. Nobody waits in the dark.
Give hiring managers and the team clear updates on where every role stands.
Keep every candidate's card in Breezy and ClickUp current.
Make hiring better
Track the numbers for each role (replies, screens, time to hire, where hires come from) and bring one fix each month.
Stay current on the US marketing talent market and the countries we hire from: pay, where great marketers are, and what they want.
Find ways to make our hiring faster and better, without costing more.
Benefits
Flexible working hours
Generous PTO
Professional development
Annual company retreat
Fully remote work environment
Application Instructions
Please read and follow these instructions so your application is considered.
1. This role requires marketing recruiting as your current focus, US marketing hires, and LinkedIn Recruiter. If you don't have all three, your application won't be considered.
2. Submit your resume in PDF format.
3. In the "Additional Comments" field, tell us: what is your favorite food and why?
4. Please don't email or message us on LinkedIn until we've reached out to you.
5. If we schedule an intro call, be sure to ask how a bison became the spirit animal of ProperExpression.
We're looking forward to getting to know you!
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We're looking for a Delivery Manager, Capacity Programs for our on-premises data center builds and neo cloud (GPU cloud) delivery programs. This is a high-visibility, execution-critical role sitting at the intersection of infrastructure engineering, capacity planning, vendor/partner management, and customer delivery.
You will own the end-to-end delivery lifecycle for large-scale compute infrastructure — from initial site/capacity commitments through power, networking, and hardware bring-up, to production-ready GPU/compute capacity landing in the hands of internal teams or customers. You'll be the person who turns ambitious infrastructure roadmaps into predictable, on-time, delivery.
WHAT YOU'LL DO
- Own delivery of on-prem infrastructure builds — colocation expansions, power/cooling readiness, rack-and-stack, network fabric bring-up, and hardware acceptance testing — coordinating across colo providers and partners, network engineering, hardware ops, and vendor teams.
- Drive neo cloud delivery programs — manage capacity delivery from GPU cloud and neo cloud partners (e.g., colocation/bare-metal/GPU cloud providers), including contract milestones, capacity ramps, SLAs, and go-live readiness.
- Build and maintain master delivery schedules across concurrent, multi-site, multi-vendor programs, integrating power/shell timelines, hardware lead times, logistics, and software/platform readiness into a single critical path.
- Manage cross-functional stakeholders — engineering, data center operations, procurement, finance, legal, and executive leadership — translating technical dependencies into clear program status, risks, and decisions.
- Own vendor and partner relationships for infrastructure delivery, including neo cloud providers, colocation partners, hardware OEMs, and logistics/installation contractors; hold partners accountable to contractual delivery commitments.
- Run risk and dependency management — identify critical path risks (power availability, hardware lead times, permitting, supply chain), drive mitigation, and escalate proactively rather than reactively.
- Establish delivery governance — standardized program frameworks, milestone definitions, RAID logs, capacity tracking, and reporting cadences (weekly ops reviews, executive/board-level updates).
- Drive capacity planning alignment — partner with demand/capacity planning teams to ensure delivery timelines match business commitments (customer contracts, internal growth targets).
- Lead post-mortems and continuous improvement — after major builds or delivery milestones, drive retrospectives that improve cost, speed, and predictability of future builds.
WHAT WE'RE LOOKING FOR
Required:
- 8+ years in technical program management, delivery management, or infrastructure program leadership, with at least 3+ years managing large-scale physical infrastructure or data center delivery programs.
- Demonstrated experience delivering on-prem data center builds (power, cooling, network, rack-and-stack) from planning through go-live.
- Direct experience with GPU cloud / neo cloud capacity delivery: understanding of GPU cluster architectures (e.g., InfiniBand/RoCE fabrics, rack power density, liquid cooling considerations) and the commercial/operational mechanics of capacity contracts with neo cloud or colocation providers.
- Track record managing complex, multi-vendor, multi-workstream programs with hard external deadlines and significant financial/business exposure.
- Strong executive communication skills. Able to distill complex technical/operational risk into clear, decision-ready updates for senior leadership.
- Proven vendor/partner management experience, including negotiating delivery commitments and holding partners accountable.
- Comfortable operating with ambiguity in a fast-moving, high-growth environment. Bias toward action and structured problem-solving.
Preferred:
- Experience at a hyperscaler, neo cloud provider, colocation company, or AI infrastructure company
- Familiarity with GPU hardware lifecycles (NVIDIA H100/H200/GB200 class systems), power/thermal constraints, and supply chain dynamics for compute.
- PMP, PgMP, or equivalent program management certification.
- Experience building delivery/program management functions from the ground up
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Auckland
Workplace: OnSite
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE:
When a farmer needs help, your team answers.
That means 24 hours a day, seven days a week, in every market where Halter operates. Calving doesn’t wait for business hours, and neither do we.
As Global Customer Experience Director, you’ll lead Halter’s global Customer Experience organisation. You’ll oversee our Support Centre of Excellence in New Zealand, global escalations, Product Support and customer experience teams across every region.
This is a role for someone who can build the machine and stay close enough to the field to know whether it’s working.
You’ll own the global Customer Experience strategy, support operating model, organisation design, budget, headcount and tooling. You’ll lead the regional Heads of Customer Experience and be directly accountable to the executive team for the outcomes of the function.
One day, you’ll be working with your leadership team to design the support model for a new market. The next, you’ll be reviewing global escalation trends with Product and Engineering to make sure a recurring issue is fixed at the root. By the end of the week, you might be listening to a frontline support call, working with a regional leader on queue health, or helping the executive team understand what farmers are experiencing on the ground.
This role owns real customer and business outcomes. You’ll be accountable for response times, resolution times, customer satisfaction, escalation rates, cost to serve, support quality, leadership capability and the culture of a global team of more than 100 people.
You’ll work closely with Launch, Fleet Operations, Product, Engineering and Go-to-market Operations to make sure Halter runs as one company and farmers get the experience they deserve.
The impact is significant. Customer Experience is a major business pillar and a core part of Halter’s competitive advantage. This is one of the most important leadership roles in the business.
WHO WE'RE LOOKING FOR:
We’re looking for a rare kind of global support leader: someone who has built high-performing customer organisations before, knows what exceptional looks like, and has the scars, standards and instincts to prove it.
You’ll have led customer support teams at scale in a fast-growing company, including frontline teams, escalation teams and leaders who lead other leaders. You’ll know how to create a support model that is both operationally excellent and deeply connected to the customer.
You’ll be seriously commercially sharp. You’ll understand the relationship between customer experience, cost to serve, retention, product quality and growth. You’ll know what’s happening inside your queues, escalations, workforce plan, service levels and customer feedback — not because someone sends you a report, but because you’re close enough to the work to know where the real opportunities and risks are.
You’ll be data-driven, but never robotic. You’ll understand that the numbers show you where to look, and the people tell you what’s really going on.
You’ll also need to move between worlds with ease. You’ll be credible with the executive team, trusted by regional leaders and close enough to the frontline to understand what happens when a farmer needs help at 2am. You’ll be comfortable working across countries, cultures, languages and time zones, and you’ll know how to adapt a global standard so it works in the real world.
You’ll care deeply about people, but you won’t avoid hard conversations. You’ll give direct feedback, raise standards and help people achieve more than they thought they were capable of.
You’ll bring strong judgement under pressure. You’ll know when to follow the process, when to change it and when to pick up the phone.
Experience in agriculture, farming or another operationally complex industry would be a genuine advantage. It’s not essential. More important is curiosity about how farmers work, respect for the people whose livelihoods depend on Halter, and the ability to earn trust quickly.
Above all, we’re looking for someone with rare ownership, drive and presence. Someone who wants the responsibility of building something enormous. Someone who can lead leaders, shape a global function, raise the bar across markets and still bring energy, pace and belief to the team around them.
This is not a role for someone waiting for a perfect playbook. It’s for someone who can build one.
WHAT YOUR DAY COULD LOOK LIKE:
- Own and evolve Halter’s global Customer Experience strategy, operating model and standards.
- Lead the regional Heads of Customer Experience, building strong leaders who can run their markets with autonomy within one global standard.
- Design what runs centrally and what runs in-market, ensuring farmers get fast, consistent support without duplicated effort.
- Lead the New Zealand Support Centre of Excellence, global Tier 3 escalations and Product Support teams.
- Build the organisation, processes and tools required to support Halter’s growth into new markets.
- Set clear expectations for response times, resolution times, customer satisfaction, quality and cost to serve.
- Build strong regional and shift leads who can manage queue health, coaching, quality checks and handovers.
- Create a segmented service model so enterprise, new and at-risk farmers receive the right level of support.
- Reduce escalations by improving Tier 2 playbooks, training, diagnostics and knowledge.
- Reduce escalations to Engineering by improving how issues are investigated, documented and reproduced.
- Run global trend reviews that turn customer patterns into improvements in process, knowledge, tooling and product.
- Partner with Product, Engineering, Fleet Operations and Launch to fix recurring issues at the root.
- Work with Go-to-market Operations to drive adoption of AI agents, automation and better knowledge across every region.
- Set the global direction for how people and AI work together in support.
- Use data to understand service performance, workforce requirements, customer sentiment and cost to serve.
- Build a high-performing culture that balances urgency, quality, learning and sustainability.
- Hire, develop and retain exceptional leaders and talent across every region.
- Build support operations for new markets so farmers receive world-class service from day one.
- Bring regional insight into global decisions and make sure global decisions work on the ground.
- Advise the executive team on customer experience, support strategy, operational risk and investment.
- Lead cross-functional change and help Halter prepare for new markets, new technology and the next stage of growth.
- Other duties as required from time to time.
OUR BENEFITS:
- Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
- Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
OUR OFFICE FIRST APPROACH:
Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together.
We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter.
Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
The Billing & Payments Engineering team builds and owns the mission-critical systems that power 1Password’s revenue engine end-to-end. We are responsible for the highly available architecture that enables seamless subscription management, complex payment processing, and global financial compliance. From managing the intricate logic of the subscription lifecycle—creations, renewals, upgrades, and cancellations—to integrating with diverse payment gateways and app-store ecosystems, our work ensures a frictionless experience for our customers. As a team, we are actively architecting the next generation of our billing infrastructure, modernizing and consolidating our systems to support rapidly scaling product lines, guarantee absolute data integrity, and ensure robust integrations with downstream financial workflows.
In this role, you’ll design, build, and operate reliable backend services while owning complex initiatives from initial design through production. Your work will help create a safer, simpler digital future by making it easier for customers to access and rely on 1Password.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
- Demonstrated expertise in engineering robust backend architectures using Go, alongside a history of taking end-to-end ownership of complex initiatives from initial design to live production deployment
- A drive for and proven experience in software development best practices, and coding standards
- You enjoy solving complex problems with a demonstrated ability propose effective solutions
- You like communicating and collaborating and can demonstrate experience in working effectively with team and communicating technical concepts to non-technical cross-functional partners
- You’re passionate about testing methodologies and debugging techniques to ensure high-quality code
Bonus points for:
- Billing & Payments: Experience building or maintaining billing, payment processing, or subscription platforms (e.g., Stripe, native app stores).
- Distributed Systems: A strong background in designing and scaling highly available, fault-tolerant distributed architectures.
- API Integrations: Proven ability to build resilient integrations with third-party APIs, including handling webhooks, retries, and strict idempotency.
What you can expect:
- Code, test, debug, deliver and maintain production software systems for new and existing product features
- Collaborate with cross functional teams and/or stakeholders throughout the development cycle to ensure smooth releases
- Work with your teammates and project manager to communicate technical requirements to stakeholders and solve technical problems in a scalable and realistic way
- Mentor junior and new team members by helping them understand team expectations, providing technical guidance, sharing knowledge, and engaging in pair programming sessions
- Participate in planning by identifying major tasks and breaking down, estimating, and planning work
- Write comprehensive tests during various stages of the development cycle, ensuring code is functioning as expected
- Review code for others to maintain high code quality, knowledge share within the team, and support creating a safe environment of giving and receiving feedback
- Generate and review documentation on code processes to ensure scalability
- Stay informed about the latest industry trends, technologies, and best practices in development
- Be available for on-call rotational work to ensure uninterrupted support and resolve emergencies
USA-based roles only: The annual base salary for this role is between $153,000 USD and $214,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $144,000 CAD and $202,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: United Kingdom (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a fully remote position and we're considering candidates in the UK.
About Product Management:
As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.
Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.
The opportunity:
As the
Product Manager for Application Observability (App O11y),
you’ll be responsible for helping application developers and SREs understand how their applications are performing, what’s affecting their users, and where to focus when something goes wrong. You’ll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You’ll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root cause, and take action beyond static experiences.
Your primary responsibility will be to define the vision and roadmap that takes App O11y into its next wave of adoption and revenue growth. This will require heavy customer discovery, using product data to understand where users get stuck, and working with your engineering and design partners to turn those needs into clear priorities. You’ll balance new product opportunities with the depth, performance, and reliability customers need from tracing and profiling, while working across R&D to ensure App O11y is tightly woven into our broader Grafana Cloud suite.
You’ll also work closely with PMM and GTM to help customers understand the value of App O11y. This includes shaping pricing and packaging that make it easy to get started and grow with the product. You’ll regularly review customer feedback and usage data to understand what’s working and where people get stuck, and then be accountable for turning what you learn into stronger adoption and revenue growth.
As a Product Manager at Grafana Labs, you will:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.
What You’ll Be Doing:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering
What makes you a great fit:
A BS/BA in Computer Science, a related field, or equivalent work experience
5+ years of experience in Product Management
5+ years of experience in a B2B SaaS product
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers
A strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top
Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment
Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders
Bonus Points:
Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors
Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope
Experience with eBPF and/or automatic instrumentation
Experience with open source software and/or commercial open source companies
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues
In the UK, the base compensation range for this role is GBP
94,508
- 113,410
. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a fully remote position and we're considering candidates in the US EST.
About Product Management:
As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.
Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.
The opportunity:
As the
Product Manager for Application Observability (App O11y),
you’ll be responsible for helping application developers and SREs understand how their applications are performing, what’s affecting their users, and where to focus when something goes wrong. You’ll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You’ll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root cause, and take action beyond static experiences.
Your primary responsibility will be to define the vision and roadmap that takes App O11y into its next wave of adoption and revenue growth. This will require heavy customer discovery, using product data to understand where users get stuck, and working with your engineering and design partners to turn those needs into clear priorities. You’ll balance new product opportunities with the depth, performance, and reliability customers need from tracing and profiling, while working across R&D to ensure App O11y is tightly woven into our broader Grafana Cloud suite.
You’ll also work closely with PMM and GTM to help customers understand the value of App O11y. This includes shaping pricing and packaging that make it easy to get started and grow with the product. You’ll regularly review customer feedback and usage data to understand what’s working and where people get stuck, and then be accountable for turning what you learn into stronger adoption and revenue growth.
As a Product Manager at Grafana Labs, you will:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.
What You’ll Be Doing:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering
What makes you a great fit:
A BS/BA in Computer Science, a related field, or equivalent work experience
5+ years of experience in Product Management
5+ years of experience in a B2B SaaS product
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers
A strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top
Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment
Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders
Bonus Points:
Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors
Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope
Experience with eBPF and/or automatic instrumentation
Experience with open source software and/or commercial open source companies
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues
In the United States, the base compensation range for this role is $167,143
- $200,572
. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Sweden (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a fully remote position and we're considering candidates in Sweden.
About Product Management:
As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.
Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.
The opportunity:
As the
Product Manager for Application Observability (App O11y),
you’ll be responsible for helping application developers and SREs understand how their applications are performing, what’s affecting their users, and where to focus when something goes wrong. You’ll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You’ll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root cause, and take action beyond static experiences.
Your primary responsibility will be to define the vision and roadmap that takes App O11y into its next wave of adoption and revenue growth. This will require heavy customer discovery, using product data to understand where users get stuck, and working with your engineering and design partners to turn those needs into clear priorities. You’ll balance new product opportunities with the depth, performance, and reliability customers need from tracing and profiling, while working across R&D to ensure App O11y is tightly woven into our broader Grafana Cloud suite.
You’ll also work closely with PMM and GTM to help customers understand the value of App O11y. This includes shaping pricing and packaging that make it easy to get started and grow with the product. You’ll regularly review customer feedback and usage data to understand what’s working and where people get stuck, and then be accountable for turning what you learn into stronger adoption and revenue growth.
As a Product Manager at Grafana Labs, you will:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.
What You’ll Be Doing:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering
What makes you a great fit:
A BS/BA in Computer Science, a related field, or equivalent work experience
5+ years of experience in Product Management
5+ years of experience in a B2B SaaS product
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers
A strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top
Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment
Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders
Bonus Points:
Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors
Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope
Experience with eBPF and/or automatic instrumentation
Experience with open source software and/or commercial open source companies
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues
In Sweden, the base compensation range for this role is SEK 814,216
- SEK 977,059
. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Spain (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a fully remote position and we're considering candidates in Spain.
About Product Management:
As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.
Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.
The opportunity:
As the
Product Manager for Application Observability (App O11y),
you’ll be responsible for helping application developers and SREs understand how their applications are performing, what’s affecting their users, and where to focus when something goes wrong. You’ll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You’ll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root cause, and take action beyond static experiences.
Your primary responsibility will be to define the vision and roadmap that takes App O11y into its next wave of adoption and revenue growth. This will require heavy customer discovery, using product data to understand where users get stuck, and working with your engineering and design partners to turn those needs into clear priorities. You’ll balance new product opportunities with the depth, performance, and reliability customers need from tracing and profiling, while working across R&D to ensure App O11y is tightly woven into our broader Grafana Cloud suite.
You’ll also work closely with PMM and GTM to help customers understand the value of App O11y. This includes shaping pricing and packaging that make it easy to get started and grow with the product. You’ll regularly review customer feedback and usage data to understand what’s working and where people get stuck, and then be accountable for turning what you learn into stronger adoption and revenue growth.
As a Product Manager at Grafana Labs, you will:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.
What You’ll Be Doing:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering
What makes you a great fit:
A BS/BA in Computer Science, a related field, or equivalent work experience
5+ years of experience in Product Management
5+ years of experience in a B2B SaaS product
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers
A strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top
Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment
Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders
Bonus Points:
Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors
Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope
Experience with eBPF and/or automatic instrumentation
Experience with open source software and/or commercial open source companies
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues
In Spain, the base compensation range for this role is EUR 85,478
- EUR 102,573
. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Republic of Ireland (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a fully remote position and we're considering candidates in Ireland.
About Product Management:
As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.
Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.
The opportunity:
As the
Product Manager for Application Observability (App O11y),
you’ll be responsible for helping application developers and SREs understand how their applications are performing, what’s affecting their users, and where to focus when something goes wrong. You’ll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You’ll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root cause, and take action beyond static experiences.
Your primary responsibility will be to define the vision and roadmap that takes App O11y into its next wave of adoption and revenue growth. This will require heavy customer discovery, using product data to understand where users get stuck, and working with your engineering and design partners to turn those needs into clear priorities. You’ll balance new product opportunities with the depth, performance, and reliability customers need from tracing and profiling, while working across R&D to ensure App O11y is tightly woven into our broader Grafana Cloud suite.
You’ll also work closely with PMM and GTM to help customers understand the value of App O11y. This includes shaping pricing and packaging that make it easy to get started and grow with the product. You’ll regularly review customer feedback and usage data to understand what’s working and where people get stuck, and then be accountable for turning what you learn into stronger adoption and revenue growth.
As a Product Manager at Grafana Labs, you will:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.
What You’ll Be Doing:
Transform ideas and feedback into a product vision and roadmap
Empathize with customer problems in order to collect user needs, requirements, and pain points
Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering
What makes you a great fit:
A BS/BA in Computer Science, a related field, or equivalent work experience
5+ years of experience in Product Management
5+ years of experience in a B2B SaaS product
Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers
A strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top
Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment
Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders
Bonus Points:
Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors
Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope
Experience with eBPF and/or automatic instrumentation
Experience with open source software and/or commercial open source companies
Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings
Experience operating applications in production, being on call, or troubleshooting performance and reliability issues
In Ireland, the base compensation range for this role is EUR 107,120
- 128,544
. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Port Washington, WI
Stevens Point, WI
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San Francisco, CA | New York City, NY; We encourage you to apply even if you might need some flexibility for an interim period of time for relocation
УдалённоCanada
ГибридSan Francisco
ОфисAuckland; You’ll be comfortable working across countries, cultures, languages and time zones, and you’ll know how to adapt a global standard so it works in the real world
УдалённоseniorRemote (United States | Canada)
seniorUnited Kingdom (Remote); This is a fully remote position and we're considering candidates in the UK
seniorUnited States (Remote); This is a fully remote position and we're considering candidates in the US EST
seniorSweden (Remote); This is a fully remote position and we're considering candidates in Sweden
seniorSpain (Remote); This is a fully remote position and we're considering candidates in Spain
seniorRepublic of Ireland (Remote); This is a fully remote position and we're considering candidates in Ireland