IT & Security Support Analyst

Location: Remote About us OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research. Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap. We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle. Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information. The IT & Security Team OpenZeppelin is a leader in blockchain security, providing cutting-edge security audits and services to top Web3 organizations. Our Security and IT team plays a critical role in safeguarding our infrastructure, ensuring compliance, and enabling our distributed team with secure and efficient IT solutions. What you'll be doing Security & Compliance Support: Assist in managing security tools, including endpoint security (e.g., MDM solutions like Jamf or Intune). Support implementation of security policies and procedures. Help with internal security audits and compliance documentation. Monitor system access and assist in enforcing security controls. Participate in incident response activities and learn best practices for handling security incidents. IT Operations & Support: Help with onboarding and offboarding processes, including provisioning accounts and setting up workstations. Provide technical support for remote employees, troubleshooting basic IT and security issues. Maintain IT assets and document configurations. Assist with integrations, automations, and basic scripting tasks where applicable. Growth & Learning Opportunities: Work closely with senior engineers to gain hands-on experience in IT security and compliance. Receive mentorship and training in security best practices, cloud security, and compliance frameworks. Contribute to internal security awareness initiatives. You have 1-3 years of experience in IT or security-related roles (help desk, IT support, sysadmin, security analyst, etc.). Basic knowledge of cloud platforms (AWS, Google Workspace) and security tools. Basic knowledge on security and configuration controls of AI tools ( claude/claude code, chatgpt/codex etc..) Some experience with IT administration, endpoint security, or identity/access management. Understanding of security best practices and a willingness to learn more about SOC 2, ISO 27001, and compliance frameworks. Good problem-solving skills and the ability to work in a remote-first team. Strong written and verbal communication skills. Nice to have Hands-on experience with MDM solutions (e.g., Jamf, Intune or others). Understanding of networking fundamentals (firewalls, VPNs, DNS). Certifications such as CompTIA Security+, Google IT Support, or AWS Cloud Practitioner. Exposure to security tools such as SIEM, EDR, or vulnerability scanners. Passion for cybersecurity and an eagerness to grow into a more senior role. Logistics: Our interview process takes place on Google Meet and tends to consist of the following stages: Recruiter Interview (30 minutes) Hiring Manager Interview (60 minutes) Team Interview (30 minutes) Leadership Interview (30 minutes) Paid work trial (up to 20 hours of paid work) Reference checks Benefits Meet your teammates at company gatherings around the world 😎 Enjoy the flexibility of fully remote work 🌎 Take the time you need with flexible time off 🏝 Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙 Build your ideal home office with up to $500 in equipment support 🪑 Stay covered with medical insurance 🏥 Keep growing with learning and development opportunities 🧠 Get a monthly stipend for your preferred co-working space 💻 At OpenZeppelin , we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us! Use of AI as part of the recruiting process As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s Data Privacy Notice . If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.