Location: Barcelona, Spain
Workplace: onsite
⛵ About our Crew
Click&Boat
is a rental platform product of
Boats Group,
the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!
Click&Boat is the European leader in boat rentals
. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.
To support this growth, we are hiring
International Business Crew members
to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.
🚤 The role
Business student or fresh graduate with an international mindset? We're looking for a
Junior International Business Associate to join our Sales and Supply crews
in Barcelona.
You will work with
international clients and partners
, whether you are advising renters through their boat search and booking (
Sales
, a business unit of around 40 people) or guiding boat owners onto our platform and helping them grow with us (
Supply
, a business unit of around 10 people, organized by markets). You will play a key part in delivering a high-quality experience, collaborating closely with all the operational teams.
Three ways to come aboard.
Pick the one that fits you best:
Supply
: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
Sales
: deals with tenants and supports them all along a booking process, from quotations to closing the deal.
Customer Care
: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).
If you're excited about marketplaces, digital business, international expansion and dynamic environments, you might be exactly who we're looking for.
🛟 What floats your boat
With the guidance of your manager, you will perform the following tasks, depending on the position and on the time of the year:
Understand your clients' needs and advise them on their boat search, finding the best deals by negotiating the best prices with Click&Boat boat owners (warm leads only, no cold calling in Sales);
Maximize conversion by applying sales strategies and accompanying customers throughout the sales process, until the booking is concluded;
Onboard new partners who register on Click&Boat, assisting them through the creation of their boat listings (ad, pictures, etc.) and showing them how the platform works;
Help partners maximize the potential of their accounts (updating ads, keeping calendars up to date, answering their questions) and increase their engagement with the platform;
Take part in business development missions such as market research, prospecting leads and participating actively in the weekly/monthly business unit presentations.
Good to know:
Sales positions work at least one Saturday per month during the summer season, following a planning given in advance (with a recuperation day off, to ensure 2 days off per week).
The US Market Development position follows adjusted working hours of 11am to 8pm to overlap with US time zones.
🧭 What you bring aboard
You are
fluent in English
.
You ideally have a
first experience
(internship, student or summer job) in a customer-facing role;
You are dynamic and at ease on the phone, you enjoy advising, and you have a commercial mindset with customer satisfaction as your main source of motivation;
You are a
team player
who inspires trust, ready to take initiative, proactive, and interested in start-up environments.
🌊 Bonus points (great to have, never a dealbreaker)
The knowledge of another language from one of our markets is highly valued (French, Italian, Spanish, German, Greek, Croatian);
If you have a boating background and interest, it's even more perfect!
🗺 The hiring journey
Intro call with Talent Acquisition
Interview with your future manager
We aim to keep things smooth, transparent, and respectful of your time throughout the process.
What awaits you aboard
🚀 A fast-growing international company with real impact;
💻 Remote work policy: 1 day per week, depending on periods of the year and seniority;
📖 Extensive internal training;
🥪 Lunch vouchers (Cobee);
🥐 Breakfast every Tuesday morning;
🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
🎉 Team-building activities.
Contract: Fijo-Discontinuo
Start date: Between January and May 2027, depending on the position (January 7th, January 11th, March 1st, mid-April or May).
Duration: 6 to 9 months (6 months, extendable, for the US Market Development position).
Salary: 1 823 euros gross per month
🪝 Ready to join?
If this opportunity sounds like your next adventure, hit the “apply to this job” botton.
Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you.
At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊
ОфисСтажёрBarcelona, Spain; The US Market Development position follows adjusted working hours of 11am to 8pm to overlap with US time zones
Location: London
Workplace: Hybrid
Why loveholidays?
We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway.
Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams.
The difference you’ll make
You’ll sit in the Commercial Finance team, reporting to the VP Commercial Finance. You’ll work closely with senior operational and commercial leaders across the organisation as a dedicated financial co-pilot to evaluate growth opportunities, manage capital deployment, and guide strategic decision-making. Together, the team will design financial frameworks, process analytics, and robust commercial models that directly drive our competitive advantage and long-term performance.
Commercial Finance sits within our Enablement function, providing the expertise, structure and challenge that help loveholidays operate at its best. Through clear frameworks, trusted partnerships and practical guidance, we support better decisions, manage risk and create strong foundations for sustainable growth.
Your day-to-day:
- Act as a trusted financial co-pilot to leadership teams, providing insightful analysis, commercial evaluation, and constructive challenge to drive optimal business outcomes.
- Understand and translate performance drivers, connecting operational metrics with trading performance to deliver actionable insights and commercial recommendations.
- Build influential relationships across business functions, embedding yourself to become the go-to expert for financial matters, deal structuring, and strategic negotiations.
- Develop and own robust financial frameworks for major investment initiatives, managing the process from initial financial due diligence and business case preparation through to post-investment review.
- Evaluate risk and build business cases, collaborating with cross-functional teams to structure commercial arrangements and present recommendations to executive leadership.
- Establish tracking and performance reporting to monitor capital deployment against budget, evaluate deal performance, and measure overall strategy effectiveness.
Your skillset:
- Qualified Accountant (ACA, ACCA, CIMA or equivalent) with post-qualification experience in commercial finance or FP&A.
- Demonstrable success in a commercial finance business partnering or FP&A role, ideally within a fast-paced, high-growth environment.
- Experience working with high volumes of complex data with the aptitude to distil granular detail and convey simple, clear insights to stakeholders.
- Comfortable with ambiguity and thrives on the challenge of building out new processes and capabilities in a 'greenfield' setting.
- Clear understanding of key profitability levers, commercial deal structures, and financial governance.
- Exceptional communication skills with a proven ability to influence, support, and constructively challenge senior non-finance leaders.
The interview journey:
1. Intro with a member of the Talent Acquisition team - 30 mins
2. 1st stage with Hiring Manager - 45 mins
3. Final stage with key stakeholder/s including a task to present, in office - 1 hour
Perks of joining us:
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Ability to buy and sell annual leave
- Access to our electric vehicle salary sacrifice scheme
- Cycle to work scheme, season ticket loan and eye care vouchers
Our commitment to inclusion
At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions.
As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.
Location: 350 South Grand Avenue Suite 4500, Los Angeles, CA 90071
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
SENIOR CLIENT MANAAGER- REAL ESTATE COMMERCIAL LINES OF INSURANCE
LOCATION:
The role can located out of our Newport Beach, or Los Angeles, CA office with a hybrid work schedule; in office 2x a week.
SUMMARY:
The Senior Client Manager is a senior, client-facing individual contributor responsible for managing the day-to-day delivery of service for complex commercial Property & Casualty insurance programs. This role partners closely with Producers, Client Executives, Client Advocates, carrier partners, and other internal resources to execute client strategies, coordinate renewals, analyze exposures, and deliver responsive, high-quality service throughout the insurance lifecycle.
The Senior Client Manager II serves as the primary day-to-day client contact and provides technical consultation regarding coverage, contract requirements, policy administration, and risk management solutions. Working in alignment with the Client Executive and Producer, this role translates broader client strategies into actionable service plans, manages account-level deliverables, and helps ensure client commitments are completed accurately and on time.
The Senior Client Manager II also provides mentoring, technical guidance, and knowledge-sharing to service team members while contributing to operational excellence, consistency, and overall client satisfaction.
You will find EPIC to be a fast-paced and fun environment and a workplace in which you truly can make a difference. Creativity and independent thinking are valued throughout our organization. To perform this role successfully, an individual must be able to execute each essential duty at a high level. The requirements below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
ESSENTIAL DUTIES & RESPONSIBILITIES:
Client Service & Account Management
Serve as the primary day-to-day client contact for assigned accounts, working in partnership with the Client Executive and Producer to deliver an aligned client experience.
Establish and maintain strong client relationships through proactive communication, technical consultation, responsiveness, and follow-through.
Research and respond to client questions regarding coverage, policy interpretation, contractual risk transfer, insurance requirements, and risk management matters.
Review client insurance programs and identify potential coverage gaps, exposure concerns, coverage enhancements, and risk management solutions.
Manage and oversee day-to-day service activities, including endorsements, policy changes, certificates of insurance, binders, audits, premium financing, invoicing, allocations, and other account servicing activities.
Coordinate with carriers, wholesalers, Claims, Risk Control, legal counsel, and other internal and external resources to address client needs.
Prepare and review schedules of insurance, coverage summaries, benchmarking information, stewardship reports, presentations, and other client-facing deliverables.
Maintain complete and accurate agency management and document management system records and ensure activities meet applicable quality, documentation, and service standards.
Manage open items, service timelines, and client commitments to ensure timely and accurate completion of deliverables.
Facilitate client meetings, educational sessions, stewardship reviews, and other client engagement activities as appropriate.
Partner with Claims and carrier resources to support the resolution of client claim matters.
Serve as an initial escalation point for complex service matters and coordinate with the Client Executive, Producer, Client Service Leader, or other appropriate resources when broader relationship, coverage, or strategic intervention is needed.
Renewal Strategy & Execution
Coordinate internal renewal planning meetings and manage renewal timelines, deliverables, action items, and accountabilities.
Partner with the Client Executive and Producer to evaluate loss experience, exposure changes, market conditions, coverage structure, and overall program performance.
Develop technical analyses and recommendations that support renewal strategy and program design decisions.
Support external renewal strategy meetings by preparing materials, providing technical consultation, documenting decisions, and coordinating follow-up activities.
Lead the collection, review, validation, and analysis of exposure information, loss data, applications, and underwriting information.
Coordinate submission development and marketing activities in alignment with the strategy established by the Client Executive and Producer.
Prepare high-quality submissions and supporting documentation for the marketplace.
Analyze carrier quotations, coverage terms, conditions, exclusions, pricing, and program alternatives.
Provide recommendations regarding program structure, deductibles, limits, coverage enhancements, and other program considerations.
Support carrier negotiations and, where appropriate, negotiate coverage terms, conditions, and pricing within the established client strategy.
Participate in proposal development and client presentations, providing technical consultation regarding coverage options and recommendations.
Coordinate binding activities, including orders to bind, coverage confirmations, evidence of insurance, and policy issuance.
Oversee policy checking, carrier corrections, and final policy delivery.
Develop billing allocations and coordinate accurate and timely renewal invoicing.
Leadership & Team Support
Provide mentoring, technical guidance, and knowledge-sharing to Client Managers, Account Managers, Assistant Account Managers, and other service team members.
Coordinate and assign account-level service activities consistent with established team roles while maintaining accountability for assigned deliverables.
Support onboarding and training through process guidance, account knowledge transfer, and technical instruction.
Share expertise regarding coverage interpretation, policy analysis, documentation standards, renewal processes, and service best practices.
Support department initiatives focused on operational efficiency, service consistency, quality, technology adoption, and employee development.
Foster effective collaboration among client service, sales, Claims, Risk Control, carriers, and other internal and external
REQUIREMENTS:
Advanced knowledge of commercial Property & Casualty insurance, including major coverage lines and complex commercial exposures.
Strong technical ability to analyze policies, endorsements, contracts, loss information, exposure data, and other insurance-related documentation.
Demonstrated experience managing complex renewal and account-service processes.
Strong client relationship, consultation, negotiation, presentation, and communication skills.
Ability to recognize coverage and service issues, evaluate alternatives, and recommend appropriate solutions.
Strong analytical and problem-solving skills with the ability to exercise sound judgment.
Strong project management, organization, prioritization, and time-management skills.
Ability to coordinate multiple stakeholders, competing priorities, and deadlines with limited oversight.
Advanced proficiency in Microsoft Office and applicable agency and document management systems.
Demonstrated ability to leverage technology, data, and emerging AI solutions to improve workflows, documentation quality, client deliverables, accuracy, and service efficiency.
Ability to quickly develop proficiency in applicable internal, carrier, and client-service systems.
High level of professionalism, discretion, and commitment to delivering high-quality client experiences.
SUPERVISORY RESPONSIBILITIES:
N/A
EDUCATION and/or EXPERIENCE:
Bachelor's degree preferred.
Generally, 7 or more years of commercial Property & Casualty insurance experience, including significant experience in a client-facing account management role.
Demonstrated experience managing complex middle-market and/or large commercial accounts.
Experience coordinating renewals, analyzing coverage, evaluating insurance programs, and providing consultative client solutions.
Demonstrated experience providing technical guidance, mentoring, or account leadership to service team members preferred.
Relevant insurance industry designations such as CPCU, ARM, CIC, CRM, CRIS, or equivalent preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
Active Property & Casualty Broker License, with the ability to maintain required licensing through continuing education
Valid driver’s license
PHYSICAL DEMANDS:
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to sit, stand, and move about; use hands to handle or operate objects; reach with hands and arms; and communicate effectively (talk and hear). Specific vision abilities include close vision and the ability to adjust focus. This role also requires the ability to travel independently to client sites, which may include occasional air travel.
WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:
The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
The noise level in the work environment is typically moderate, with minimal exposure to physical risk.
OTHER DUTIES:
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee. Duties and responsibilities may change at any time, with or without notice.
The national average salary for this role is $125,000 to $155,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
#LI-LL1 #LI-Hybrid
Location: 4675 MacArthur Court, Suite 750, Newport Beach, CA 92660
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
SENIOR CLIENT MANAAGER- REAL ESTATE COMMERCIAL LINES OF INSURANCE
LOCATION:
The role can located out of our Newport Beach, or Los Angeles, CA office with a hybrid work schedule; in office 2x a week.
SUMMARY:
The Senior Client Manager is a senior, client-facing individual contributor responsible for managing the day-to-day delivery of service for complex commercial Property & Casualty insurance programs. This role partners closely with Producers, Client Executives, Client Advocates, carrier partners, and other internal resources to execute client strategies, coordinate renewals, analyze exposures, and deliver responsive, high-quality service throughout the insurance lifecycle.
The Senior Client Manager II serves as the primary day-to-day client contact and provides technical consultation regarding coverage, contract requirements, policy administration, and risk management solutions. Working in alignment with the Client Executive and Producer, this role translates broader client strategies into actionable service plans, manages account-level deliverables, and helps ensure client commitments are completed accurately and on time.
The Senior Client Manager II also provides mentoring, technical guidance, and knowledge-sharing to service team members while contributing to operational excellence, consistency, and overall client satisfaction.
You will find EPIC to be a fast-paced and fun environment and a workplace in which you truly can make a difference. Creativity and independent thinking are valued throughout our organization. To perform this role successfully, an individual must be able to execute each essential duty at a high level. The requirements below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
ESSENTIAL DUTIES & RESPONSIBILITIES:
Client Service & Account Management
Serve as the primary day-to-day client contact for assigned accounts, working in partnership with the Client Executive and Producer to deliver an aligned client experience.
Establish and maintain strong client relationships through proactive communication, technical consultation, responsiveness, and follow-through.
Research and respond to client questions regarding coverage, policy interpretation, contractual risk transfer, insurance requirements, and risk management matters.
Review client insurance programs and identify potential coverage gaps, exposure concerns, coverage enhancements, and risk management solutions.
Manage and oversee day-to-day service activities, including endorsements, policy changes, certificates of insurance, binders, audits, premium financing, invoicing, allocations, and other account servicing activities.
Coordinate with carriers, wholesalers, Claims, Risk Control, legal counsel, and other internal and external resources to address client needs.
Prepare and review schedules of insurance, coverage summaries, benchmarking information, stewardship reports, presentations, and other client-facing deliverables.
Maintain complete and accurate agency management and document management system records and ensure activities meet applicable quality, documentation, and service standards.
Manage open items, service timelines, and client commitments to ensure timely and accurate completion of deliverables.
Facilitate client meetings, educational sessions, stewardship reviews, and other client engagement activities as appropriate.
Partner with Claims and carrier resources to support the resolution of client claim matters.
Serve as an initial escalation point for complex service matters and coordinate with the Client Executive, Producer, Client Service Leader, or other appropriate resources when broader relationship, coverage, or strategic intervention is needed.
Renewal Strategy & Execution
Coordinate internal renewal planning meetings and manage renewal timelines, deliverables, action items, and accountabilities.
Partner with the Client Executive and Producer to evaluate loss experience, exposure changes, market conditions, coverage structure, and overall program performance.
Develop technical analyses and recommendations that support renewal strategy and program design decisions.
Support external renewal strategy meetings by preparing materials, providing technical consultation, documenting decisions, and coordinating follow-up activities.
Lead the collection, review, validation, and analysis of exposure information, loss data, applications, and underwriting information.
Coordinate submission development and marketing activities in alignment with the strategy established by the Client Executive and Producer.
Prepare high-quality submissions and supporting documentation for the marketplace.
Analyze carrier quotations, coverage terms, conditions, exclusions, pricing, and program alternatives.
Provide recommendations regarding program structure, deductibles, limits, coverage enhancements, and other program considerations.
Support carrier negotiations and, where appropriate, negotiate coverage terms, conditions, and pricing within the established client strategy.
Participate in proposal development and client presentations, providing technical consultation regarding coverage options and recommendations.
Coordinate binding activities, including orders to bind, coverage confirmations, evidence of insurance, and policy issuance.
Oversee policy checking, carrier corrections, and final policy delivery.
Develop billing allocations and coordinate accurate and timely renewal invoicing.
Leadership & Team Support
Provide mentoring, technical guidance, and knowledge-sharing to Client Managers, Account Managers, Assistant Account Managers, and other service team members.
Coordinate and assign account-level service activities consistent with established team roles while maintaining accountability for assigned deliverables.
Support onboarding and training through process guidance, account knowledge transfer, and technical instruction.
Share expertise regarding coverage interpretation, policy analysis, documentation standards, renewal processes, and service best practices.
Support department initiatives focused on operational efficiency, service consistency, quality, technology adoption, and employee development.
Foster effective collaboration among client service, sales, Claims, Risk Control, carriers, and other internal and external
REQUIREMENTS:
Advanced knowledge of commercial Property & Casualty insurance, including major coverage lines and complex commercial exposures.
Strong technical ability to analyze policies, endorsements, contracts, loss information, exposure data, and other insurance-related documentation.
Demonstrated experience managing complex renewal and account-service processes.
Strong client relationship, consultation, negotiation, presentation, and communication skills.
Ability to recognize coverage and service issues, evaluate alternatives, and recommend appropriate solutions.
Strong analytical and problem-solving skills with the ability to exercise sound judgment.
Strong project management, organization, prioritization, and time-management skills.
Ability to coordinate multiple stakeholders, competing priorities, and deadlines with limited oversight.
Advanced proficiency in Microsoft Office and applicable agency and document management systems.
Demonstrated ability to leverage technology, data, and emerging AI solutions to improve workflows, documentation quality, client deliverables, accuracy, and service efficiency.
Ability to quickly develop proficiency in applicable internal, carrier, and client-service systems.
High level of professionalism, discretion, and commitment to delivering high-quality client experiences.
SUPERVISORY RESPONSIBILITIES:
N/A
EDUCATION and/or EXPERIENCE:
Bachelor's degree preferred.
Generally, 7 or more years of commercial Property & Casualty insurance experience, including significant experience in a client-facing account management role.
Demonstrated experience managing complex middle-market and/or large commercial accounts.
Experience coordinating renewals, analyzing coverage, evaluating insurance programs, and providing consultative client solutions.
Demonstrated experience providing technical guidance, mentoring, or account leadership to service team members preferred.
Relevant insurance industry designations such as CPCU, ARM, CIC, CRM, CRIS, or equivalent preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
Active Property & Casualty Broker License, with the ability to maintain required licensing through continuing education
Valid driver’s license
PHYSICAL DEMANDS:
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to sit, stand, and move about; use hands to handle or operate objects; reach with hands and arms; and communicate effectively (talk and hear). Specific vision abilities include close vision and the ability to adjust focus. This role also requires the ability to travel independently to client sites, which may include occasional air travel.
WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:
The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
The noise level in the work environment is typically moderate, with minimal exposure to physical risk.
OTHER DUTIES:
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee. Duties and responsibilities may change at any time, with or without notice.
The national average salary for this role is $125,000 to $155,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
#LI-LL1 #LI-Hybrid
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title: CPT-11649 Acquisition & Executive Operations Assistant Virtual Assistant
Independent Contractor – CPT-11649 Acquisition & Executive Operations Assistant Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A U.S.-based holding company is seeking a full-time Acquisition & Executive Operations Assistant Virtual Assistant to support business-owner outreach, acquisition administration, executive operations, and occasional personal administrative tasks.
Acquisition outreach will remain the primary responsibility, comprising approximately half of the role. The VA will conduct professional follow-ups with business owners who have already received company outreach, determine whether they are open to a brief introductory conversation with the client, and schedule qualified introductory meetings.
The remaining responsibilities will include acquisition administration, meeting preparation and follow-up, inbox and calendar support, vendor communications, invoicing follow-ups, document organization, research, and occasional personal executive assistance.
This is not a lead-generation, high-pressure sales, or closing position. Target lists, outreach processes, scripts, SOPs, and training will be provided. The focus is on professional communication, relationship management, sound judgment, accurate documentation, and reliable execution.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Business Owner Outreach & Appointment Setting
Contact business owners who have previously received company outreach using established scripts, procedures, and target lists.
Conduct professional follow-up calls using a mature, respectful, and relationship-oriented approach.
Determine whether business owners are open to a brief introductory conversation with the client, without directly asking whether they are interested in selling their business.
Schedule qualified introductory meetings with the client following established outreach procedures.
Maintain protected calling blocks from
8:00 AM–11:30 AM and 1:00 PM–3:00 PM CT
.
Maintain a minimum of
30 outbound dials per day once fully ramped
.
Document call outcomes, meaningful conversations, objections, follow-up requirements, and next steps.
Handle routine questions professionally while avoiding discussions or negotiations regarding transaction terms.
Escalate questions regarding
valuation, financing, deal terms, or timing
directly to the client rather than addressing them independently.
Maintain a calm, professional, and consultative communication style.
Prioritize acquisition outreach over administrative responsibilities when competing priorities arise.
Use a natural, conversational, and relationship-oriented approach when following up with business owners; avoid aggressive or high-pressure sales tactics.
Explain the purpose of the outreach and determine whether the business owner is open to a confidential introductory conversation with the client.
Record business owners’ interest, objections, preferred follow-up timing, and next steps to support future outreach.
Prioritize qualified introductory meetings over call volume alone, focusing on business owners who are genuinely open to discussing a potential acquisition.
Relationship Management & Follow-Up
Follow up with business owners according to established outreach sequences.
Maintain professional relationships with business owners through consistent and relationship-oriented communication.
Confirm and maintain accurate owner names, direct contact information, and preferred communication methods.
Record interest, timing, objections, communication history, and appropriate next steps.
Schedule future follow-ups as appropriate.
Coordinate meeting confirmations and reminder communications.
Maintain accurate follow-up schedules and ensure outstanding communications are completed on time.
Acquisition Administration
Maintain accurate acquisition and outreach records, contact information, follow-up schedules, and appointment details.
Update tracking systems with call outcomes, activity notes, dispositions, and next steps.
Assist with broker correspondence and other acquisition-related communications.
Organize acquisition and deal-related documents and maintain orderly records.
Support research on companies, owners, business contacts, and other relevant information.
Assist with post-meeting correspondence, record updates, and tracking of outstanding action items.
Verify business ownership, officer information, business addresses, and contact details using relevant public websites, registries, and other reliable sources.
Record the source or supporting evidence for material company and ownership details so that research findings can be reviewed and verified.
Resolve assigned research tasks and verify relevant information before proceeding with outreach.
Pre-Meeting Briefs & Post-Meeting Follow-Up
Prepare a concise, standardized briefing before each acquisition-related meeting.
Include relevant
company background, owner information, previous correspondence, business details, and suggested discussion questions
.
Ensure relevant information is properly organized before scheduled acquisition conversations.
Assist with follow-up correspondence after meetings.
Update applicable records and track outstanding tasks, commitments, and next steps.
Executive & General Business Support
Assist with inbox organization and routine email correspondence.
Manage calendar coordination, scheduling, appointments, and meeting-related administrative tasks.
Coordinate routine communications with vendors and other external contacts.
Assist with invoicing follow-ups and related administrative tracking.
Perform research and other general business support tasks as directed.
Provide additional executive administrative support while ensuring acquisition outreach remains the priority.
Personal Executive Assistance
Provide occasional administrative assistance with:
Travel research and coordination
Reservations
Appointment scheduling
Property research
Other reasonable executive administrative tasks as directed.
LinkedIn & Referral Relationship Support
Draft professional LinkedIn outreach and follow-up messages for the client's review.
Track LinkedIn replies, follow-ups, and next steps.
Maintain organized records of LinkedIn activity.
The client will send LinkedIn messages directly from their own account.
Assist with relationship-building initiatives involving professional referral sources, including
business brokers, CPAs, attorneys, and other relevant business professionals
.
Daily Reporting
Prepare a structured end-of-day executive summary covering:
Outreach activity
Meaningful business-owner conversations
Scheduled meetings
Pending follow-ups
Completed administrative tasks
Outstanding action items
Matters requiring the client's attention.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Mid- to Senior-level experience required.
At least 1 year of U.S.-focused B2B outbound calling or appointment-setting experience required.
Excellent spoken and written English required.
Strong, mature, and professional phone presence required.
Strong phone communication and rapport-building skills required.
Experience communicating with U.S. business owners or senior decision-makers strongly preferred.
CRM/contact-management and detailed activity-tracking experience required.
Appointment setting and recurring follow-up experience required.
Executive administrative experience strongly preferred.
Experience with inbox and calendar management, research, meeting preparation, and business correspondence preferred.
Strong organizational skills and attention to detail required.
Ability to exercise professional judgment and appropriately escalate sensitive acquisition-related questions required.
Business development, account management, or customer relationship experience strongly preferred.
Business acquisitions or investment experience is a plus, but not required.
Ability to handle sensitive business, acquisition, and personal information with discretion and confidentiality.
Willingness to sign and comply with the client's required Non-Disclosure Agreement (NDA) before beginning the engagement.
IDEAL CANDIDATE PROFILE
The ideal candidate is a mature, polished, and dependable professional who combines
U.S.-focused B2B calling experience with strong executive administrative capabilities
. The candidate should be:
Confident, mature, and professional when communicating over the phone.
Comfortable speaking with U.S. business owners and senior decision-makers.
A strong listener with excellent rapport-building abilities and a natural, relationship-oriented communication style.
Experienced with B2B calling but not focused exclusively on high-pressure outbound sales.
Able to exercise good professional judgment and recognize when sensitive questions should be escalated.
Highly organized and dependable with recurring follow-ups, scheduling, documentation, and administrative responsibilities.
Comfortable balancing acquisition outreach with executive administrative responsibilities while consistently prioritizing outreach.
Detail-oriented when preparing meeting briefs, maintaining records, and tracking outstanding action items.
Comfortable working toward measurable activity and appointment-setting goals.
Strong in both written and verbal business communication.
Discreet and trustworthy when handling confidential acquisition, business, and personal information.
Adaptable and interested in supporting broader business-development and executive operations responsibilities over time.
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
GitHub Issues
for daily call sheets, outreach tracking, and activity logging via comments. Training will be provided; no coding experience is required.
Google Workspace
, including Gmail, Google Calendar, Google Sheets, and related productivity tools.
VoIP phone platform/number provided or designated by the client.
Microsoft Excel / Google Sheets.
Video conferencing tools.
LinkedIn for drafting outreach messages and tracking replies. Messages will be sent directly by the client through the client's own account.
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 8:00 AM–5:00 PM CT (1-Hour Unpaid Lunch from 12:00 PM–1:00 PM CT)
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 8:00 AM–5:00 PM CT (1-Hour Unpaid Lunch from 12:00 PM–1:00 PM CT)
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
REGION PREFERENCES: Offshore or Nearshore
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: Northeast
What you will do as a Customer Engineer
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.
Key Responsibilities
Technical Validation:
Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
Customer Adoption & Value Realization:
Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Commercial Accountability & Expansion:
Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
Trusted Advisory:
Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.
AI Orchestration & Workflow Automation:
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory.
Education & Enablement:
Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.
Minimum Qualifications
Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below:
Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts.
Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows.
Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.
Strongly Preferred Qualifications (The "Good-to-Haves")
Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.
Education
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Travel
This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.
Compensation
This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. Compensation may be adjusted depending on work location.
For New York City based hires: Estimated annual salary of $204,000.00 - $321,000.00
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Remote
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you:
Requirements
4–6+ years of experience in Information Security, GRC, Risk Management, Compliance, IT Audit, or a related field.
Strong practical knowledge of information security and compliance frameworks such as ISO 27001, SOC 2, PCI DSS, CCSS or similar.
Experience working with applicable regulatory requirements such as NIS2, DORA, GDPR, or other relevant regulations.
Hands-on experience conducting information security risk assessments, control assessments, gap analyses, and compliance reviews.
Experience supporting or coordinating internal and external audits, certifications, and regulatory assessments.
Ability to independently manage compliance initiatives, track remediation activities, and follow up with control owners.
Experience developing, reviewing, and maintaining security policies, standards, procedures, controls, and related documentation.
Understanding of common information security domains, including access management, vulnerability management, incident management, third-party risk, business continuity, cloud security, and data protection.
Experience working with third-party/vendor risk assessments and security due diligence.
Experience responding to customer security questionnaires, RFIs/RFPs, or customer compliance requests.
Ability to translate regulatory, contractual, and security requirements into clear and actionable controls for technical and business teams.
Strong stakeholder management skills and experience collaborating with Security, IT, Engineering, Legal, Privacy, Procurement, and business teams.
Strong analytical skills and ability to identify, assess, document, and communicate security and compliance risks.
Excellent written and verbal communication skills, including the ability to explain GRC topics to both technical and non-technical stakeholders.
Strong organizational skills and ability to manage several compliance, risk, and audit activities in parallel.
Ability to work independently, prioritize effectively, and take ownership of GRC activities from identification through remediation and closure.
Professional working proficiency in English.
Nice to have:
Experience in SaaS, cloud-based, technology, or other highly regulated environments.
Experience with GRC platforms or compliance automation tools such as ServiceNow GRC, OneTrust, Vanta, Drata, AuditBoard, or similar.
Familiarity with cloud platforms such as AWS, Azure, or GCP from a governance and compliance perspective.
Relevant professional certifications such as CISA, CISM, CRISC, CISSP, ISO 27001 Lead Implementer, or ISO 27001 Lead Auditor.
Experience participating in or leading compliance improvement and control maturity initiatives.
Responsibilities
Own and coordinate day-to-day GRC activities across information security, risk management, compliance, and assurance.
Conduct information security risk assessments, identify control gaps, document risks, and track remediation actions with relevant owners.
Support the implementation, maintenance, and continuous improvement of security and compliance frameworks such as ISO 27001, SOC 2, PCI DSS, and other applicable standards.
Monitor relevant regulatory and contractual requirements and help translate them into practical security controls and compliance activities.
Coordinate and support internal and external audits, certification activities, customer assessments, and regulatory reviews.
Maintain and improve security policies, standards, procedures, control documentation, risk registers, and other GRC documentation.
Perform control assessments and periodically evaluate the effectiveness of implemented security controls.
Track audit findings, compliance gaps, risks, and remediation plans through to closure.
Support third-party and vendor security risk assessments, including due diligence and ongoing risk reviews.
Manage and respond to customer security questionnaires, security reviews, and compliance-related requests in collaboration with relevant teams.
Partner with Security, IT, Engineering, Legal, Privacy, Procurement, and business stakeholders to ensure security and compliance requirements are understood and implemented.
Provide guidance to control owners on compliance requirements, risk treatment, evidence collection, and remediation activities.
Identify opportunities to improve and automate GRC processes, evidence collection, reporting, and compliance monitoring.
Develop and maintain GRC metrics, dashboards, and reporting to provide visibility into risks, compliance status, audit findings, and remediation progress.
Support security awareness and compliance initiatives where relevant.
Stay informed about changes in security standards, regulations, and industry practices and assess their potential impact on the organization.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)
Workplace: Hybrid
The role & impact
In this role, you will play a key part in delivering world-class support and guidance to small business owners, bookkeepers, and accountants who rely on Xero and Melio. You will help customers resolve queries quickly and effectively across multiple channels, enabling them to understand and realise the full value of the business payments platform. By guiding users through key product features and workflows, you will empower small businesses to manage their accounts payable with ease while authentically representing the brand in every interaction.
Operating in a fast-paced environment, you will troubleshoot complex issues and deliver clear, empathetic, and reliable support that meets high service standards. You will take personal ownership over your success, working towards productivity and quality goals while keeping customers updated every step of the way.
The team & how they connect
You will join Xero's Customer Experience team while maintaining a dedicated focus on supporting US-based Melio customers and product workflows. The team collaborates closely across various departments within Xero and Melio to share insights, solve customer challenges, and streamline support experiences. Together, they embrace a growth mindset and continuously adapt to evolving strategies, tools, and technology to deliver outstanding customer outcomes.
Initially, the role will focus on:
- Providing fast, high-quality support across phone, email, and live chat channels.
- Navigating case management systems such as Salesforce and Zendesk to capture details accurately.
- Assisting customers with accounts payable workflows, vendor payment features, and platform navigation.
- Escalating complex technical issues smoothly while keeping customers fully informed of progress.
Where and how you can work
We are looking to add Customer Experience Specialists to our team who will work the following schedule:
- Monday through Friday, 11:30AM - 8PM
- As this role involves supporting US-based customers, there will be a requirement to work some UK Public Holidays (excluding Christmas Day, and New Years Day)
- There will also be an evening pay supplement for shifts ending at 8:00 PM
Please note that the anticipated start date will be in 18 January 2027.
Here are some of the things we're looking for, for this role:
- Experience in a customer service environment working towards service levels and quality targets.
- Proven problem-solving skills with a thoughtful, diligent approach to resolving queries.
- Confidence in managing multi-channel communications, including phone, email, and concurrent live chat interactions.
- Technical proficiency with tools like Google Suite or Microsoft Office, and exposure to small business accounting platforms or CRM software such as Salesforce or Zendesk.
- Strong relationship-building skills grounded in empathy, active listening, and clear communication.
- Adaptability and a growth mindset that thrives in a fast-paced, high-change landscape.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Location: Istanbul, Turkey
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
Requirements
• Bachelor’s degree from a recognized university.
• Minimum
5 years of experience
in Compliance, AML/KYC, or a related function within a financial institution.
• Successfully completed the
Compliance License
examination.
• Strong knowledge of
MASAK
,
Capital Markets Board of Türkiye (SPK)
regulations, and other applicable financial legislation.
• Hands-on experience in preparing and submitting
Suspicious Transaction Reports (STRs)
.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• A collaborative team player with strong interpersonal skills.
Preferred Qualifications
• Experience in a
Crypto Asset Service Provider (CASP)
, capital markets institution, payment institution, or electronic money institution.
• Practical experience in
AML/KYC
, customer onboarding, customer due diligence, and regulatory reporting processes.
Responsibilities
• Monitor changes in regulations issued by
MASAK
,
SPK
, and other relevant regulatory authorities, and support the implementation of necessary compliance actions.
• Prepare and submit
Suspicious Transaction Reports (STRs)
in accordance with applicable regulations.
• Support the Compliance team in responding to information and documentation requests from
SPK
,
MASAK
, and other regulatory authorities.
• Provide guidance to the
Onboarding
and Customer Acceptance teams on compliance-related matters and regulatory requirements.
• Support the execution and continuous improvement of compliance processes in line with applicable laws and regulations.
• Assist in the implementation, maintenance, and periodic review of internal compliance policies and procedures.
• Contribute to the management of compliance risks and ensure the organization’s adherence to regulatory obligations.
Working terms
We offer:
• Our own product.
• Official employment in Turkey.
• Annual paid vacations (14 working days).
• Sick leave compensation.
• Professional development and career growth.
• Warm and friendly working environment.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Location: Colombia
Position Overview
The company is seeking an experienced ScienceLogic SL1 Platform & Automation Specialist to own, enhance, and extend our enterprise observability platform. The primary requirement for this role is deep, hands-on expertise with ScienceLogic SL1, including platform administration, reporting, customization, PowerPack development, and integration with AI-enabled and third-party systems.
The successful candidate will serve as the technical owner for SL1 and will translate operational, customer, and business requirements into reliable monitoring services, dashboards, reports, automations, and integrations. The role will work closely with Systems, Security, Network Operations, Service Delivery, Software Development, and business stakeholders to improve visibility, reduce manual effort, and turn monitoring data into actionable operational intelligence.
This position is ideal for an SL1 specialist who combines strong platform engineering skills with an integration and automation mindset, and who can help the company expand the value of SL1 through APIs, data services, AI-assisted operations, and connected enterprise platforms.
Employment Details
Job Type: Full-Time
Schedule: 8-hour shift; Monday through Friday; participation in an on-call rotation; availability for after-hours maintenance, upgrades, and incident response activities; occasional weekend work to support maintenance windows or critical incidents.
Work Location: Remote
Key Responsibilities
ScienceLogic SL1 Platform Ownership
Own the day-to-day administration, health, availability, performance, capacity, and lifecycle of the ScienceLogic SL1 platform stack.
Manage SL1 platform components, collectors, credentials, device classes, discovery, organizations, access controls, and platform configuration.
Plan and coordinate upgrades, patches, PowerPack updates, testing, release validation, and rollback readiness.
Troubleshoot complex platform, collection, event, performance, and data-quality issues and coordinate remediation with internal teams and ScienceLogic support.
Maintain platform standards, configuration control, technical debt registers, support procedures, and operational runbooks.
SL1 Customization & PowerPack Engineering
Design, build, test, document, and maintain custom PowerPacks and associated SL1 content.
Develop and maintain Dynamic Applications, event policies, device templates, dashboards, widgets, reports, Run Book Actions, Run Book Policies, ticket templates, credentials, and business service policies.
Customize monitoring for network, cloud, infrastructure, application, telecom, and customer-facing services where standard content does not meet requirements.
Use SL1 APIs, GraphQL/GQL capabilities, scripting, and supported development frameworks to extend platform functionality.
Apply disciplined source control, peer review, test, release, and documentation practices to custom SL1 content.
Reporting, Dashboards & Service Visibility
Create operational, executive, customer, SLA, availability, capacity, risk, and service-health reporting from SL1 data.
Design role-appropriate dashboards that provide clear visibility into service health, infrastructure dependencies, events, trends, and business impact.
Improve reporting accuracy, consistency, performance, scheduling, distribution, and data governance.
Integrate SL1 data with reporting and analytics platforms, including Domo, Power BI, data services, and other approved enterprise tools.
Partner with stakeholders to define meaningful metrics, thresholds, service models, and reporting outcomes.
Integrations, Automation & Third-Party Platforms
Design, build, and support secure integrations between ScienceLogic SL1 and ITSM, ticketing, collaboration, analytics, security, cloud, network, and business platforms.
Develop API-driven workflows using Python, PowerShell, REST APIs, webhooks, GraphQL/GQL, Logic Apps, Power Automate, or comparable technologies.
Automate event enrichment, ticket creation and synchronization, notification, escalation, remediation, evidence collection, and reporting workflows.
Manage integration credentials, service accounts, certificates, secrets, error handling, logging, monitoring, and recovery processes.
Assess integration quality and remove brittle, duplicate, or manual workflows while maintaining appropriate change control.
AI-Assisted Operations & Innovation
Identify and implement practical uses of AI to improve SL1 event analysis, alert summarization, incident enrichment, root-cause investigation, knowledge retrieval, reporting, and operator productivity.
Expose approved SL1 data and capabilities to AI-enabled platforms through secure APIs, data pipelines, retrieval patterns, orchestration services, or governed agent integrations.
Prototype and evaluate AI-assisted workflows while maintaining human oversight, data protection, access control, auditability, and operational safety.
Partner with Security, IT, Development, and business stakeholders to define appropriate AI use cases and measurable outcomes.
Document AI integrations, data flows, controls, limitations, support requirements, and fallback procedures.
Operational Excellence, Governance & Collaboration
Act as the subject-matter expert and technical escalation point for ScienceLogic SL1.
Collaborate with Network Operations, Systems, Security, Service Delivery, Software Development, vendors, and customers to translate requirements into maintainable platform capabilities.
Maintain accurate architecture, configuration, data-flow, integration, support, and recovery documentation.
Support incident, problem, change, vulnerability, and risk-management processes associated with the platform and its integrations.
Provide knowledge transfer, mentoring, and practical guidance to teams that consume or support SL1 services.
Promote secure engineering, least privilege, resilient design, and compliance with the company governance requirements.
Required Technical Skills
Expert Level
ScienceLogic SL1 platform administration and architecture
SL1 reporting, dashboards, widgets, service visibility, and operational analytics
PowerPack development and lifecycle management
Dynamic Applications and custom data collection
Event policies, automation policies, Run Book Actions, and Run Book Automation
SL1 platform troubleshooting, upgrades, collectors, performance, and data quality
SL1 API integration and programmatic platform extension
Advanced Level
Python and/or PowerShell development
REST APIs, JSON, webhooks, authentication, and integration design
GraphQL/GQL and data-query patterns relevant to SL1 integrations
Monitoring, observability, event management, alert correlation, and service health
Operational reporting and data visualization
ITSM/ticketing platform integrations and workflow automation
Secure credential, certificate, secret, and service-account management
Technical documentation, testing, release management, and change control
Working Knowledge
AI-assisted IT operations, retrieval-augmented generation, and agent-based workflows
Microsoft Copilot, Copilot Studio, Azure AI services, or comparable enterprise AI platforms
Logic Apps, Power Automate, Azure Automation, or comparable orchestration tools
Domo, Power BI, data warehouses, or analytics platforms
Cloud, virtualization, network, Linux, Windows, container, application, and telecom monitoring concepts
ITIL-aligned incident, problem, and change management
Security, privacy, auditability, and responsible AI governance principles
Required Experience & Qualifications
Demonstrable, hands-on experience administering and customizing ScienceLogic SL1 in a production enterprise or service-provider environment.
Proven delivery of custom SL1 reporting, dashboards, monitoring content, PowerPacks, or integrations.
Experience building and supporting integrations between SL1 and third-party systems.
Ability to diagnose complex monitoring, collection, event, performance, reporting, and data-quality issues.
Strong written and verbal communication with the ability to translate operational needs into technical solutions.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Preferred Skills & Experience
Experience operating ScienceLogic SL1 in an MSP, telecommunications, network-services, or multi-customer environment.
Experience developing custom PowerPacks using supported SL1 development methods, APIs, scripting, and GraphQL/GQL.
Experience integrating SL1 with ITSM platforms such as Autotask PSA, ServiceNow, or comparable systems.
Experience delivering customer-facing SLA, availability, capacity, service-health, and executive reporting.
Experience integrating SL1 data with Domo, Power BI, data lakes, or other analytics platforms.
Experience applying AI to event summarization, alert enrichment, root-cause assistance, knowledge retrieval, workflow orchestration, or operational reporting.
Experience with network, cloud, infrastructure, application, container, and service-level observability.
Experience supporting globally distributed or remote-first technical teams.
Experience maintaining audit-ready platform documentation and controlled release processes.
Preferred Certifications
ScienceLogic - Highest Priority
Current or recent ScienceLogic SL1 certification appropriate to platform administration, engineering, or development
ScienceLogic Certified Expert or comparable advanced ScienceLogic accreditation
Additional
ITIL Foundation or higher
Microsoft Azure, Power Platform, AI, data, or automation certifications
Relevant Python, API, observability, cloud, or service-management certifications
Candidate Evidence We Would Value
Examples of custom PowerPacks, Dynamic Applications, reports, dashboards, or integrations the candidate personally designed or maintained.
A clear explanation of an SL1 API integration, including authentication, data flow, error handling, monitoring, and support model.
Examples of improving SL1 data quality, event fidelity, reporting usefulness, platform performance, or supportability.
A practical approach for using AI with SL1 while protecting sensitive data and retaining human oversight.
Technical documentation or architecture examples that show disciplined engineering and operational ownership.
Success Measures
SL1 availability, collection health, data quality, and platform reliability targets are achieved.
Custom monitoring and reporting requirements are delivered accurately, securely, and maintainably.
PowerPacks and custom SL1 content follow documented development, testing, release, and lifecycle standards.
Operational, executive, customer, and SLA reporting becomes more reliable, useful, and timely.
Integration failures, manual handoffs, duplicate effort, and unsupported customizations are reduced.
Monitoring coverage and event quality improve while avoidable alert noise is reduced.
AI-assisted use cases produce measurable operational value without weakening security, privacy, governance, or human oversight.
Platform upgrades, lifecycle activities, and vendor escalations are planned and executed effectively.
Teams receive high-quality documentation, knowledge transfer, and dependable technical escalation support.
ScienceLogic SL1 data is used more effectively to drive operational decisions, customer outcomes, and continuous improvement.
Role Profile
Primary specialty: ScienceLogic SL1 platform engineering, reporting, customization, and integration.
Secondary specialty: Automation, APIs, analytics, and AI-assisted operations.
Operating style: Hands-on technical ownership with strong stakeholder communication and documentation discipline.
Business outcome: A reliable, extensible, and well-governed observability platform that converts monitoring data into actionable intelligence.
Location: Costa Rica
Position Overview
The company is seeking an experienced ScienceLogic SL1 Platform & Automation Specialist to own, enhance, and extend our enterprise observability platform. The primary requirement for this role is deep, hands-on expertise with ScienceLogic SL1, including platform administration, reporting, customization, PowerPack development, and integration with AI-enabled and third-party systems.
The successful candidate will serve as the technical owner for SL1 and will translate operational, customer, and business requirements into reliable monitoring services, dashboards, reports, automations, and integrations. The role will work closely with Systems, Security, Network Operations, Service Delivery, Software Development, and business stakeholders to improve visibility, reduce manual effort, and turn monitoring data into actionable operational intelligence.
This position is ideal for an SL1 specialist who combines strong platform engineering skills with an integration and automation mindset, and who can help the company expand the value of SL1 through APIs, data services, AI-assisted operations, and connected enterprise platforms.
Employment Details
Job Type: Full-Time
Schedule: 8-hour shift; Monday through Friday; participation in an on-call rotation; availability for after-hours maintenance, upgrades, and incident response activities; occasional weekend work to support maintenance windows or critical incidents.
Work Location: Remote
Key Responsibilities
ScienceLogic SL1 Platform Ownership
Own the day-to-day administration, health, availability, performance, capacity, and lifecycle of the ScienceLogic SL1 platform stack.
Manage SL1 platform components, collectors, credentials, device classes, discovery, organizations, access controls, and platform configuration.
Plan and coordinate upgrades, patches, PowerPack updates, testing, release validation, and rollback readiness.
Troubleshoot complex platform, collection, event, performance, and data-quality issues and coordinate remediation with internal teams and ScienceLogic support.
Maintain platform standards, configuration control, technical debt registers, support procedures, and operational runbooks.
SL1 Customization & PowerPack Engineering
Design, build, test, document, and maintain custom PowerPacks and associated SL1 content.
Develop and maintain Dynamic Applications, event policies, device templates, dashboards, widgets, reports, Run Book Actions, Run Book Policies, ticket templates, credentials, and business service policies.
Customize monitoring for network, cloud, infrastructure, application, telecom, and customer-facing services where standard content does not meet requirements.
Use SL1 APIs, GraphQL/GQL capabilities, scripting, and supported development frameworks to extend platform functionality.
Apply disciplined source control, peer review, test, release, and documentation practices to custom SL1 content.
Reporting, Dashboards & Service Visibility
Create operational, executive, customer, SLA, availability, capacity, risk, and service-health reporting from SL1 data.
Design role-appropriate dashboards that provide clear visibility into service health, infrastructure dependencies, events, trends, and business impact.
Improve reporting accuracy, consistency, performance, scheduling, distribution, and data governance.
Integrate SL1 data with reporting and analytics platforms, including Domo, Power BI, data services, and other approved enterprise tools.
Partner with stakeholders to define meaningful metrics, thresholds, service models, and reporting outcomes.
Integrations, Automation & Third-Party Platforms
Design, build, and support secure integrations between ScienceLogic SL1 and ITSM, ticketing, collaboration, analytics, security, cloud, network, and business platforms.
Develop API-driven workflows using Python, PowerShell, REST APIs, webhooks, GraphQL/GQL, Logic Apps, Power Automate, or comparable technologies.
Automate event enrichment, ticket creation and synchronization, notification, escalation, remediation, evidence collection, and reporting workflows.
Manage integration credentials, service accounts, certificates, secrets, error handling, logging, monitoring, and recovery processes.
Assess integration quality and remove brittle, duplicate, or manual workflows while maintaining appropriate change control.
AI-Assisted Operations & Innovation
Identify and implement practical uses of AI to improve SL1 event analysis, alert summarization, incident enrichment, root-cause investigation, knowledge retrieval, reporting, and operator productivity.
Expose approved SL1 data and capabilities to AI-enabled platforms through secure APIs, data pipelines, retrieval patterns, orchestration services, or governed agent integrations.
Prototype and evaluate AI-assisted workflows while maintaining human oversight, data protection, access control, auditability, and operational safety.
Partner with Security, IT, Development, and business stakeholders to define appropriate AI use cases and measurable outcomes.
Document AI integrations, data flows, controls, limitations, support requirements, and fallback procedures.
Operational Excellence, Governance & Collaboration
Act as the subject-matter expert and technical escalation point for ScienceLogic SL1.
Collaborate with Network Operations, Systems, Security, Service Delivery, Software Development, vendors, and customers to translate requirements into maintainable platform capabilities.
Maintain accurate architecture, configuration, data-flow, integration, support, and recovery documentation.
Support incident, problem, change, vulnerability, and risk-management processes associated with the platform and its integrations.
Provide knowledge transfer, mentoring, and practical guidance to teams that consume or support SL1 services.
Promote secure engineering, least privilege, resilient design, and compliance with the company governance requirements.
Required Technical Skills
Expert Level
ScienceLogic SL1 platform administration and architecture
SL1 reporting, dashboards, widgets, service visibility, and operational analytics
PowerPack development and lifecycle management
Dynamic Applications and custom data collection
Event policies, automation policies, Run Book Actions, and Run Book Automation
SL1 platform troubleshooting, upgrades, collectors, performance, and data quality
SL1 API integration and programmatic platform extension
Advanced Level
Python and/or PowerShell development
REST APIs, JSON, webhooks, authentication, and integration design
GraphQL/GQL and data-query patterns relevant to SL1 integrations
Monitoring, observability, event management, alert correlation, and service health
Operational reporting and data visualization
ITSM/ticketing platform integrations and workflow automation
Secure credential, certificate, secret, and service-account management
Technical documentation, testing, release management, and change control
Working Knowledge
AI-assisted IT operations, retrieval-augmented generation, and agent-based workflows
Microsoft Copilot, Copilot Studio, Azure AI services, or comparable enterprise AI platforms
Logic Apps, Power Automate, Azure Automation, or comparable orchestration tools
Domo, Power BI, data warehouses, or analytics platforms
Cloud, virtualization, network, Linux, Windows, container, application, and telecom monitoring concepts
ITIL-aligned incident, problem, and change management
Security, privacy, auditability, and responsible AI governance principles
Required Experience & Qualifications
Demonstrable, hands-on experience administering and customizing ScienceLogic SL1 in a production enterprise or service-provider environment.
Proven delivery of custom SL1 reporting, dashboards, monitoring content, PowerPacks, or integrations.
Experience building and supporting integrations between SL1 and third-party systems.
Ability to diagnose complex monitoring, collection, event, performance, reporting, and data-quality issues.
Strong written and verbal communication with the ability to translate operational needs into technical solutions.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Preferred Skills & Experience
Experience operating ScienceLogic SL1 in an MSP, telecommunications, network-services, or multi-customer environment.
Experience developing custom PowerPacks using supported SL1 development methods, APIs, scripting, and GraphQL/GQL.
Experience integrating SL1 with ITSM platforms such as Autotask PSA, ServiceNow, or comparable systems.
Experience delivering customer-facing SLA, availability, capacity, service-health, and executive reporting.
Experience integrating SL1 data with Domo, Power BI, data lakes, or other analytics platforms.
Experience applying AI to event summarization, alert enrichment, root-cause assistance, knowledge retrieval, workflow orchestration, or operational reporting.
Experience with network, cloud, infrastructure, application, container, and service-level observability.
Experience supporting globally distributed or remote-first technical teams.
Experience maintaining audit-ready platform documentation and controlled release processes.
Preferred Certifications
ScienceLogic - Highest Priority
Current or recent ScienceLogic SL1 certification appropriate to platform administration, engineering, or development
ScienceLogic Certified Expert or comparable advanced ScienceLogic accreditation
Additional
ITIL Foundation or higher
Microsoft Azure, Power Platform, AI, data, or automation certifications
Relevant Python, API, observability, cloud, or service-management certifications
Candidate Evidence We Would Value
Examples of custom PowerPacks, Dynamic Applications, reports, dashboards, or integrations the candidate personally designed or maintained.
A clear explanation of an SL1 API integration, including authentication, data flow, error handling, monitoring, and support model.
Examples of improving SL1 data quality, event fidelity, reporting usefulness, platform performance, or supportability.
A practical approach for using AI with SL1 while protecting sensitive data and retaining human oversight.
Technical documentation or architecture examples that show disciplined engineering and operational ownership.
Success Measures
SL1 availability, collection health, data quality, and platform reliability targets are achieved.
Custom monitoring and reporting requirements are delivered accurately, securely, and maintainably.
PowerPacks and custom SL1 content follow documented development, testing, release, and lifecycle standards.
Operational, executive, customer, and SLA reporting becomes more reliable, useful, and timely.
Integration failures, manual handoffs, duplicate effort, and unsupported customizations are reduced.
Monitoring coverage and event quality improve while avoidable alert noise is reduced.
AI-assisted use cases produce measurable operational value without weakening security, privacy, governance, or human oversight.
Platform upgrades, lifecycle activities, and vendor escalations are planned and executed effectively.
Teams receive high-quality documentation, knowledge transfer, and dependable technical escalation support.
ScienceLogic SL1 data is used more effectively to drive operational decisions, customer outcomes, and continuous improvement.
Role Profile
Primary specialty: ScienceLogic SL1 platform engineering, reporting, customization, and integration.
Secondary specialty: Automation, APIs, analytics, and AI-assisted operations.
Operating style: Hands-on technical ownership with strong stakeholder communication and documentation discipline.
Business outcome: A reliable, extensible, and well-governed observability platform that converts monitoring data into actionable intelligence.
Location: San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
AI is changing what security teams can do. Claude can find and help fix vulnerabilities in code at a pace that wasn't possible a year ago, and we want defenders to have that advantage first.
As Manager, Cybersecurity Sales Specialists, you'll build and lead the team of cybersecurity specialists who sell to security teams across our Americas business units, including financial services, healthcare and life sciences, and technology. Your team partners with the Account Executives in each industry to lead the security strategy and the security deal with CISOs.
You'll help shape how Anthropic sells security: how your team covers the business units, how it works with the Account Executive and Applied AI organizations, and how what we learn from customers shapes what we build. The work matters to our mission: a safe transition through transformative AI depends on the people who defend critical systems being able to use it well, and this team is how we get it into their hands.
Responsibilities
Hire, onboard and develop a high-performing team of cybersecurity sales specialists
Own your team's forecast, pipeline health and results across the business units you cover
Set your team's coverage model, and agree on clear rules of engagement with the sales leaders who own each industry and with Applied AI leadership on discovery, proofs of concept and architecture
Build a pipeline engine with the Account Executives, across their existing accounts and through outbound to security leaders, events and partners
Coach your team through complex deals that lead with the customer's problem (finding and fixing vulnerabilities, application security, security operations, and deploying AI agents securely), and act as executive sponsor with CISOs on the most important ones
Make security reviews, verification for security use cases, and procurement a repeatable path rather than a deal-by-deal effort
Scale enablement so Account Executives across every business unit can spot and qualify security opportunities
Bring what your team hears from security customers to sales leadership and to our product, safeguards and marketing teams, and turn it into input on the roadmap
Run a healthy team: clear expectations, regular feedback, and performance and development conversations
Minimum Qualifications
Experience building and leading a cybersecurity sales team that carried a number, whether direct, specialist or overlay, including hiring, coaching and managing performance
Track record of closing complex, multi-stakeholder enterprise deals where the security organization was the buyer or the deciding approver, and of coaching others to do the same
Fluency in how security teams work, built by selling directly to CISOs, application security leads and security engineers
Depth in at least one security domain, such as application security, vulnerability management, security operations, cloud, data, identity or endpoint security
History of building a business before there was an established approach, through outbound and partners rather than inherited accounts
Ability to lead through influence as well as authority, so that Account Executives and their leaders bring your team in because it helps them win
Consultative approach to selling and coaching: understanding the problem before proposing anything, and being honest about what a product can't do
Commitment to making AI systems safe and beneficial
Preferred Qualifications
Background selling security in one of the industries we cover, and an understanding of how security is bought and regulated there
Experience managing managers and individual contributors, or scaling a sales team through fast growth
Experience leading teams selling AI, developer or data platform products to technical buyers
Time spent as a security practitioner or sales engineer before moving into sales leadership
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$450,000
—
$550,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote Ireland
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Reports to: Manager, Renewals
This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.
What You’ll Do
Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
Prioritize tasks with guidance from more senior team members to drive quality, timely results.
Contribute to team goals by working collaboratively with peer RM’s.
What You’ll Bring
Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms.
Developing understanding of GitLab's way of working, values, and high-performance culture.
Awareness of GitLab's remote work best practices.
Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
Strong attention to detail and organizational skills; comfortable managing many renewals at once.
Clear written and verbal communication skills.
Ability to follow defined processes and frameworks while flagging exceptions appropriately.
Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
The ability to travel for events such as trainings, team offsites, customer meetings, etc.
About the team
The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office
support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: City of Johannesburg, Gauteng
Workplace: hybrid
As Financial Markets Analyst, South Africa, you’ll create clear, accurate and engaging content about financial markets for a South African audience. You’ll explain market movements, macroeconomic events and product concepts in a way that retail clients, media partners and internal stakeholders can easily understand.
The role combines market analysis, writing and education. You’ll work closely with the Brand, Communications, Marketing, Commercial, Legal and Compliance teams to make sure everything we publish is accurate, balanced, client-centric and appropriate for a regulated financial services environment.
This is a content, education and market-commentary role. It doesn’t involve giving advice, managing portfolios, dealing or making trade recommendations, and all content must stay in line with Capital.com’s execution-only, non-advisory model.
Capital.com South Africa is an Authorised Financial Services Provider and an FSCA-approved Over-the-Counter Derivative Provider.
Responsibilities:
• Produce regular market commentary across major asset classes, including indices, equities, commodities, foreign exchange, crypto assets and key macroeconomic themes.
• Prepare and contribute to written content for publication, including market updates, educational articles, explainers, and website content.
• Create educational content that helps clients understand financial markets, CFDs, leverage, margin, risk management concepts and platform/product mechanics.
• Work with Compliance to ensure market commentary and educational content meet applicable regulatory, financial-promotion and brand standards.
• Monitor market news, economic calendars and relevant local/international developments to identify timely content opportunities.
• Collaborate with central content, brand and communications teams to adapt global market themes for the South African audience.
• Maintain a consistent tone of voice: clear, balanced, factual, risk-aware and suitable for a regulated, execution-only business.
Requirements:
• 3-5 years' experience in financial markets content, brokerage education, market research, fintech, trading education or a related financial-services environment.
• Bachelor's degree in Finance, Economics, Commerce, Investment Management, or a related field.
• Strong understanding of financial markets, including FX, indices, equities, commodities, macroeconomic data, market sentiment and derivative products such as CFDs.
• Excellent writing ability, with experience producing clear and publishable financial markets content for external audiences.
• Good judgement in distinguishing general market commentary and education from advice, recommendations, trading signals or personalised guidance.
• Comfortable supporting media-facing activity, including preparation for seminars, webinars, podcasts, video content or written Q&A.
• Fluent in English.
Advantageous:
• SAIFM / RPE modules, particularly Introduction to Financial Markets, Regulation and Ethics, or Derivatives.
• RE5 regulatory exam.
• Additional South African language skills would be beneficial but are not essential.
Local market knowledge:
• Understanding of the South African financial-services landscape, retail investor behaviour and local media environment.
• Awareness of FSCA expectations for financial promotions, fair client communication and conduct risk in financial-services marketing/content.
What will you get in return:
• Competitive Salary:
We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony:
Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off:
Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program:
Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits:
From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland:
Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days:
Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Location: London, UK
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As an Enterprise Account Executive at Anthropic, you’ll drive adoption of safe, frontier AI by securing strategic deals with top enterprises, unlocking new value streams throughout their business. You’ll leverage your consultative sales expertise to propel revenue growth while becoming a trusted partner to customers, helping them embed and deploy AI while uncovering its full range of capabilities. In collaboration with GTM, product, and marketing teams, you’ll continuously refine our value proposition, sales methodology, and market positioning to ensure differentiated value across the landscape.
The ideal candidate will have a passion for developing new market segments, pinpointing high-potential opportunities, and executing strategies to capture them. By driving deployment of Anthropic's emerging products, you will help enterprises obtain new capabilities while also advancing the ethical development of AI.
Responsibilities:
Win new business and drive revenue for Anthropic. Find your way to the right people at prospective customers, educate them about LLMs, and help them succeed with Anthropic. You’ll own the full sales cycle, from first outbound to launch
Design and execute innovative sales strategies to meet and exceed revenue quotas. Analyze market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities, partnerships, and campaigns
Spearhead market expansion by pinpointing new customer segments and use cases. Collaborate cross-functionally to differentiate our offerings and sustain a competitive edge
Inform product roadmaps and features by gathering customer feedback and conveying market needs. Provide insights that strengthen our value proposition and enhance the customer experience
Continuously refine the sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimize sales productivity and consistency
You may be a good fit if you have:
5+ years of enterprise sales experience driving adoption of emerging technologies with a consultative, solutions-oriented sales approach
A track record of managing complex sales cycles and securing strategic deals by understanding multifaceted technical requirements and crafting tailored solutions
Demonstrated ability to navigate dynamic stakeholder ecosystems, building consensus and providing innovative solutions to disparate groups
Extensive experience negotiating highly complex, customized commercial agreements with multiple stakeholders
Proven experience exceeding revenue targets in fast-paced organizations by effectively managing an evolving pipeline and sales process
Excellent communication skills and the ability to present confidently and build connections across all customer levels, from ICs to C-level executives
A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities
A passion for and/or experience with advanced AI systems. You feel strongly about ensuring frontier AI systems are developed safely
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
£195,000
—
£280,000 GBP
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote - USA
Workplace: Remote
The R&D team at Chainalysis is inspired by solving the hardest technical challenges and building products that establish trust in cryptocurrencies. We're a global organization that thrives on challenging work and doing it alongside exceptionally talented teammates. Our industry evolves rapidly, and our mission is to build a flexible, AI-driven platform that automates entity resolution, optimizes data labeling pipelines, and creates predictive models that identify illicit patterns before they escalate.
Chainalysis data has helped solve some of the world’s highest-profile criminal and national-security cases and made it safer for people everywhere to access crypto. The Global Intelligence Team produces the attribution at the heart of that data — connecting on-chain activity to the real-world entities behind it, across the global crypto ecosystem. It’s the intelligence data moat beneath every Chainalysis product, and what investigators, sanctions authorities, and national-security agencies rely on to follow the money and disrupt threats.
Few domains demand more sustained depth than Russia and the broader Eurasian sanctions-evasion ecosystem. Since 2022, sweeping sanctions on Russian financial institutions, oligarchs, and the defense-industrial base have pushed a growing share of Russian value flows into cryptocurrency — from no-KYC exchanges and OTC desks operating across the former Soviet bloc, to sanctions-evasion networks exploiting stablecoins and cross-border payment channels, crypto-denominated procurement of restricted goods, and the financial infrastructure supporting Russian cyber and ransomware operations. Understanding how Russian actors adapt to sanctions pressure on-chain is one of the most consequential problems in crypto intelligence today.
As our Russia & Eurasia-focused intelligence analyst — the team’s subject-matter expert on Russian and Eurasian crypto threats — you’ll own that problem end to end. This is a depth role: while our analysts cover the breadth of the crypto-services ecosystem, you’ll go deep on a single, high-stakes domain — becoming the person, inside Chainalysis and increasingly across the industry, who understands how Russian and Eurasian actors use crypto to evade sanctions and can prove it on-chain. You’ll own the attribution for Russia’s crypto footprint, map how these networks operate and adapt under pressure, turn that into finished intelligence customers act on, and be the expert voice representing Chainalysis on Russian crypto threats.
Who you’ll work with
You’ll join a fast-moving, globally distributed team — analysts, threat-domain SMEs, data scientists, and engineers — collaborating across time zones, async and in real time. We move fast, hold each other to a high bar, and back each other up across regions. As the Russia & Eurasia SME, you’ll be the single point of depth for the domain and a force multiplier for everyone working adjacent to it.
In this role, you’ll:
- Own Russia & Eurasia attribution end to end — the threat-actor entities, their definitions, and the accounts, addresses, and infrastructure they operate: Russian and CIS no-KYC exchanges, OTC networks, and instant swap services, sanctions-evasion infrastructure (stablecoin corridors, cross-border payment channels, nested services), Russian-linked ransomware and cybercrime ecosystem financial flows, procurement networks for restricted and dual-use goods, and the broader financial infrastructure enabling Russian value movement outside the traditional financial system.
- Lead the attribution response to Russia-related sanctions events — when OFAC or allied authorities designate Russian entities, actors, or infrastructure, drive the rapid, high-visibility on-chain attribution that turns those designations into coverage in our data, often against the clock.
- Map the networks on-chain — trace how Russian and Eurasian actors raise, move, launder, and cash out value through regional exchanges, no-KYC swaps, OTC desks, stablecoin corridors, mixers, and off-ramps across the former Soviet bloc and beyond, and keep that picture current as they adapt to pressure.
- Produce finished intelligence — advisory notes, customer and partner briefings, and contributions to flagship publications (the Crypto Crime Report and beyond) that make the Russia & Eurasia crypto threat legible and actionable.
- Be the named external expert — represent Chainalysis on Russia & Eurasia crypto threats at conferences, on panels, with the press, and in briefings to public- and private-sector partners.
- Help set the Russia & Eurasia collection agenda — surface what data we need on Russian and Eurasian networks and feed those requirements into our collection process and priority intelligence requirements; you direct collection for the domain, but it runs through the team’s apparatus and prioritization, not you alone.
- Translate typologies into detection — turn what you learn about Russian methods and sanctions-evasion typologies into guidance that our products and our customers can operationalize.
- Build with AI — design and tune the automation that scales your analysis and the team’s, and handle the hard cases automation can’t.
- Level up the team — raise the bar on Russia & Eurasia and sanctions-evasion tradecraft broadly, and partner closely with analysts, other SMEs, data science, and engineering.
We’re looking for candidates who have:
- Deep, demonstrable Russia & Eurasia expertise — real command of the Russian sanctions landscape, Russian financial infrastructure and how it has adapted to sanctions pressure, the CIS/former Soviet bloc crypto ecosystem, and/or Russian illicit-finance and procurement networks. This is the core of the role, and we’ll expect you to show it.
- On-chain tracing ability against Russian targets — direct experience following Russian crypto activity on-chain (Russian exchanges, sanctions evasion, ransomware financial flows), or deep Russia threat-finance expertise paired with proven blockchain-tracing skill you can bring to bear here from day one.
- A national-security or threat-finance background — intelligence, sanctions, counter-threat-finance, or investigations, from the IC, Treasury/OFAC, law enforcement, the military, a think tank or research institution, or private-sector CTF/sanctions work.
- Regional fluency — a strong grasp of Russian and Eurasian geopolitics, the sanctions landscape, and regional financial flows. Russian language ability is a significant plus.
- Elite potential and a proven track record — exceptional aptitude, judgment, and work ethic; you’ve led hard problems end to end and you raise everyone around you.
- Excellent writing and communication — this is an outward-facing expert role; your intelligence has to land with analysts, customers, and senior audiences alike.
- AI-forward instincts — you build automation to scale your work and others’, not just use it.
- Comfort working with data; blockchain forensics experience strongly preferred.
- 5+ years of relevant analytic, intelligence, or threat-finance experience for a Senior hire; 8+ years and recognized domain authority for a Staff hire.
You might also have:
- Russian language ability.
- Direct experience with OFAC, EU, or OFSI sanctions, sanctions-evasion investigations, or the designation process.
- A record of published research or public speaking on Russia, sanctions evasion, or crypto threat finance.
- Familiarity with Russian and CIS exchange infrastructure, stablecoin-based sanctions evasion, ransomware financial flows, or dual-use procurement networks.
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
ГибридseniorLondon
seniorГеография найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоHowever, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
seniorГеография найма не уточнена
УдалённоГеография найма не уточнена
ГибридГеография найма не уточнена
Istanbul, Turkey
УдалённоColombia
УдалённоCosta Rica
San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
УдалённоRemote Ireland
ГибридГеография найма не уточнена
London, UK
УдалённоseniorRemote - USA; You’ll join a fast-moving, globally distributed team — analysts, threat-domain SMEs, data scientists, and engineers — collaborating across time zones, async and in real time
Автоотклики