Location: Americas Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Michael, Head of Data & Analytics at
Customer.io
, and I'm looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.
You'll partner closely with Product, Marketing, and Customer Experience to evaluate product changes, design and analyze experiments, identify opportunities to improve the customer experience, and influence roadmap and business priorities. This is a hands-on role focused on analyzing behavior, building models, and turning data into clear, actionable direction.
This role is ideal for someone who enjoys solving ambiguous problems, working closely with stakeholders, and applying data science pragmatically to support product and business decisions. We're looking for someone with an ownership mindset and a bias for action who balances technical rigor with practical decision-making.
What we value
Ownership:
You take initiative and drive analytical work from concept to implementation. You don't wait for perfect requirements — you help define the problem and move the work forward.
Curiosity:
You naturally question assumptions and dig deeper into the "why" behind user behavior. You enjoy uncovering patterns in complex data and have the persistence to work through ambiguity and messy datasets.
Analytical Rigor:
You bring a thoughtful, structured approach to analytics and decision-making. You know how to define meaningful measures of success, evaluate changes with rigor, and distinguish signal from noise in complex behavioral data so teams can act with confidence.
Communication:
You can translate complex analytical concepts into clear recommendations for Product Managers, executives, and non-technical stakeholders.
Collaboration:
You work as a true cross-functional partner, balancing analytical rigor with practical business needs. You build trust by making data approachable, actionable, and reliable.
What you'll do
Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.
What we're looking for
5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements.
Why This Role
This role offers the opportunity to work on high-impact problems across the business while helping shape how data science and analytics evolve within the organization. You'll have the autonomy to explore meaningful questions, influence strategy, and help build a stronger data-informed culture.
Compensation & Benefits
We believe in transparency. Starting salary for this role is $140,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute call with Recruiter
45-minute call with Hiring Manager
45-minute 1:1 Technical Interview
Take-Home Assignment + 45-minute review call
30-minute Final Interview with Stakeholder
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
International rapidly growing product IT company
StellarTech
is looking for the
Head of BI & Analytics
. You will lead the establishment and evolution of our BI & Analytics unit, serving as the cornerstone for data-driven decision-making across the company. You will be responsible for managing and overseeing our Data Platform, providing comprehensive analytics, reports, and insights to support various internal functions including Marketing, Monetization, Product, Payments and Customer Support, etc.
What You’ll Do:
- Create Analytics Framework for Mobile Apps: Design and implement a robust analytics framework tailored to mobile and web applications, covering complete business cycle with marketing, monetisation, payments and product data. Esteblish key business metrics, organise metric tree and reporting structure for financial and operational controls
- Data Management and Excellence: Act as Business owner of Data Platform, ensuring it support's real-time data processing and analytics needs for business units. Oversee the integration of required data sources and data integrity & reliability across the platform. Define and manage Data Model inline with business needs, ensure Data Quality controls are in place
- Operational Reporting and Visualization Tooling: Develop and maintain operational reporting systems and dashboards to monitor day-to-day operations, including key metrics for app usage, marketing and financial performance. Select and implement cutting-edge tools for data visualization to ensure accessible, real-time insights for decision-makers.
- Strategic Insights and Decision Support: Provide strategic insights to executive leadership and internal stakeholders by analyzing data trends and market dynamics. Drive data-driven decision-making processes across the company, particularly in areas affecting product development, marketing strategies, and customer experience. Design business metrics, create plans and forecasts.
- Cross-functional Collaboration for Data-Driven Culture: Foster a collaborative environment with Marketing, Monetization, Product, Payments, Finance and Customer Support teams to identify and fulfill their analytics needs. Champion the use of data and insights in all strategic discussions and planning sessions to embed a data-driven culture throughout the organization.
- Data Governance, Privacy, and Compliance: Ensure the analytics practices adhere to data governance standards and comply with relevant privacy laws and regulations. Implement policies and procedures for data handling and sharing to protect user data and company information.
- Leadership and Team Development: Assemble and steer the analytics team in matrix structure, setting objectives and key performance indicators in line with the company’s vision.
- AI Initiatives Development: Develop and implement an AI/ML strategy for analytics to enhance decision-making efficiency across various business units.
- Cross-Product Analytics: Create a systematic approach for comparative analysis and benchmark between company products and competitive products to identify best practices and potential synergies.
What We’re Looking For:
- At least 3-5 years in a similar analytics leadership role in the mobile and web app industries with mln of users
- Strong expertise in analytics tools (Tableau, SuperSet, etc.) and platforms (e.g., Google Analytics), data warehousing solutions, and SQL/NoSQL databases. Familiarity with machine learning techniques.
- Practical experience of creating and managing data models for mobile and web application analytics. Understanding of business related metrics (subscription, upsells, etc.)/ Organizing analytical environments for performance marketing and other business units
- Proven experience in managing large datasets, and in the development and management of a Data Platform. Orgagnizing and preserving data quiality and integrity.
- Proficiency in statistical analysis, data visualization, and predictive modeling tools. Practical experience of using 3rd party tools like Similarweb, Sensor Tower, etc.
- Knowledge and experience of integrating with product analytical tools (Amplitude, Mixpanel) and marketing tooling (Meta, GoogleAds, BigSpy, etc.) Awareness of platfroms integration aspects. Strong A/B tooling practicioner
- Basic knowledge of data platforms architectures and integration technics, its capabilities and limitations
- Experience building scalable analytics systems for rapidly growing companies transitioning from hundreds of thousands to tens of millions of users.
- Experience developing analytics stacks that can be integrated with company platform solutions.
Nice to have:
Experience with systems that automatically optimize marketing campaigns, pricing, and other business processes based on analytical data.
Understanding of recommendation systems and content personalization algorithms.
Why You'll Love Working With Us:
Innovative Environment: We're all about trying new things and pushing the envelope in EdTech.
We are global remote
Health: company-provided medical expense compensation.
AI solutions: АІ subscription and other tools.
Balance: Flexible paid time off, you get 21 days of annual leave + 10 bank holidays.
Collaborative Culture: Work alongside passionate professionals who are as driven as you are.
Location: Argentina; Brazil; Chile; Colombia; Ecuador; Paraguay
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established companies in SaaS, MarTech, FinTech, and EdTech.
Unlike traditional outsourcing, you’ll be placed directly with a client as a valued in-house team member—giving you real career growth, stability, and ownership of your work.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We’re looking for a commercially driven Senior Business Development Associate to join one of our international client teams. This is a high-impact remote sales role for someone who thrives in outbound prospecting, consultative selling, and revenue generation.
Unlike traditional SDR roles focused only on appointment setting, this position requires someone who can confidently manage early-stage sales conversations, understand customer pain points, build trust quickly, and drive qualified opportunities through the sales funnel.
You’ll play a critical role in generating pipeline, leading discovery conversations, and contributing directly to revenue growth in a fast-paced B2B sales environment.
Key Responsibilities
Execute outbound prospecting campaigns through cold calls, emails, LinkedIn, and strategic outreach
Research target accounts and identify key decision-makers
Conduct discovery conversations to understand client goals, challenges, and business needs
Qualify opportunities based on fit, urgency, budget, and buying intent
Book and support high-quality sales meetings and demos
Maintain accurate CRM records and pipeline visibility
Manage follow-ups with urgency and consistency across all active opportunities
Clearly communicate value propositions tailored to each prospect
Collaborate closely with sales and leadership teams to improve outreach strategy and conversion performance
Contribute directly to pipeline generation and revenue targets.
Requirements
4-7+ years of experience in B2B sales, outbound prospecting, account executive, or business development roles
Proven track record in lead generation, discovery calls, and pipeline conversion
Strong cold-calling confidence and ability to build rapport quickly
Excellent objection-handling and consultative selling skills
Experience managing prospects beyond simple appointment setting
Strong written communication and outbound email quality
Familiarity with CRM platforms such as HubSpot or Salesforce
Self-starter with strong discipline, urgency, and time management
Experience in SaaS, digital marketing, automotive, agency, or B2B service sales is highly preferred
Native-level or highly fluent English communication skills required
Benefits
🌎 Fully remote role with flexible working environment
🚀 Work with international clients in high-growth industries
📈 Clear career progression to Account Executive roles
🎯 Commission and performance incentives for hitting targets
🤝 Direct placement with client companies (no outsourcing layer)
🧠 Ongoing training, coaching, and sales development programs
Location: Noida, India
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
We are looking for a Software Architect Platform Services to play a key role in shaping the software architecture of our remote access, control, and support solutions. In this highly collaborative role, you will work closely with cross-functional teams to design and evolve our software architecture using the latest technologies and best practices. This is an exciting opportunity to drive innovation, make a tangible impact, and contribute to a culture that values engineering excellence, agility, and teamwork.
Conceptualize and design platform-independent, scalable, secure, reliable and high-performing cloud / SaaS solutions
Develop guidelines and best practices around architecture which will be relevant for the whole organization
Contribute to solution designs incorporating AI capabilities, intelligent services, and automation, with an understanding of how AI frameworks can be effectively integrated into software architectures to increase business value.
Provide technical leadership, coaching, guidance and support our platform development teams when it comes to any architectural topic
Conduct technical assessments and proof of concepts, and evaluate design and implementation approaches
Create and maintain comprehensive and accurate documentation of architectural designs, processes, decisions and best practices
Keep up to date with the latest technological trends and advances in software architecture, cloud computing and related areas and initiate improvements based on them
Requirements
University or college degree in Computer Science, Business Informatics, Software Engineering, or any related subject
9+ years of professional experience in the field of object-oriented software development using C++ or .NET (C# in particular) combined with extensive knowledge around SQL and NoSQL databases such as MS SQL, Cassandra or Scylla
Proficient knowledge and experience in the following areas: architectural and coding design patterns; distributed, high-available and scalable systems; service-oriented architecture (i.e. microservices) and containerization (e.g. Kubernetes)
Familiarity with cloud management platforms and infrastructure automation tools are a plus
Experience in deploying and managing applications in Azure, AWS or Google Cloud are a plus
Familiarity with integrating or leveraging AI services or frameworks in software architectures is a plus.
Structured and analytical way of thinking and working, being a team player, as well as motivated to learn new things
Strong collaboration and communication skills to clearly convey technical solutions
Fluency in English is mandatory, further languages such as German are a plus
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
Location: East Coast - USA; London, England, United Kingdom
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Sales Development Representative
Mission
Drive strategic outbound prospecting with a hunter mentality to expand business within Enterprise and Strategic customer accounts. As a key player in our go-to-market team, you will master and execute targeted sales plays, leveraging AI-powered tools and intent data to generate high-quality, meaningful pipeline through ABM, outbound, and multi-threading strategies.
Responsibilities
Proactively own and execute strategic ABM outbound prospecting campaigns targeting Enterprise and Strategic accounts.
Multi-thread into target accounts to build relationships across multiple stakeholders and decision-makers.
Maintain a high volume of quality activity, including 80+ calls per day, while achieving strong performance metrics including connect rates, meaningful conversations, email reply rates, and meeting conversion rates.
Book qualified meetings that convert into pipeline for Account Executives.
Leverage AI-powered sales tools to enhance prospecting efficiency, personalize outreach at scale, and identify high-intent signals.
Research and identify key personas within target accounts to develop hyper-personalized outreach strategies.
Utilize a multi-channel approach including cold calling, email sequences, and social selling (LinkedIn) to engage prospects.
Partner closely with Account Executives and Marketing to meticulously execute coordinated sales plays and outbound campaigns, ensuring tight alignment and rapid feedback.
Maintain meticulous records in the CRM with detailed prospect notes, activities, and account intelligence.
Own the pipeline generation goals for your assigned Enterprise and Strategic accounts.
Requirements
3+ years of SDR/BDR experience in B2B SaaS, preferably with complex, multi-stakeholder sales cycles.
Proven track record of exceeding quota in an outbound prospecting role.
Experience executing multi-touch, multi-threaded ABM strategies.
A highly motivated, self-starter attitude with the ability to work autonomously, take ownership of your results, and thrive in a fast-paced startup environment.
Demonstrated ability or strong curiosity to leverage AI and modern sales technology (e.g., AI assistants, intent data platforms, sales engagement tools) to work smarter and more effectively.
Exceptional communication, negotiation, and relationship-building skills.
A true hunter mentality with a relentless drive to exceed targets.
CRM experience (HubSpot preferred).
SDR Task management tool experience (Outreach.io preferred).
Fluent English (a second language is a plus).
What We Offer
Competitive salary and performance-based bonuses.
The opportunity to be a foundational member of an AI-first sales development team.
Career growth opportunities in a rapidly scaling company.
A collaborative and innovative team culture where you can make a real impact.
The chance to work with cutting-edge AI translation technology that is changing the industry.
Why joining Smartcat might be your best move so far
A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.
Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.
Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.
Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
Smartcat Culture Code
: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Location: New York; San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We’re looking for a versatile Senior Analytics Engineer to partner closely with our Finance team in building the financial data foundation that drives decision-making at Harvey. With product-market fit already proven and demand surging across diverse customer segments, you’ll design clean, reliable pipelines and semantic data models that turn source data into usable insights. As an Analytics Engineer on our team, you’ll help evolve our data stack, champion best practices in testing and documentation, and collaborate closely with product, finance, and leadership to ensure every team can answer its own questions with confidence. If you combine engineering rigor with a love of storytelling through data we’d love to meet you.
WHAT YOU'LL DO
- Design and build scalable data models and pipelines using dbt to transform raw data into clean, reliable assets that power company-wide financial analytics and decision-making.
- Define and implement a robust semantic layer (e.g. LookML/Omni/Other) that standardizes financial and operating metrics, including revenue, retention, customer growth, usage, margin, and forecast inputs.
- Partner cross-functionally with Product, Finance, and the Exec Team to deliver intuitive, consistent dashboards and analytical tools that surface business health metrics (ARR, NRR).
- Establish and champion data modeling standards and best practices, guiding the organization in how to model data for accuracy, performance, usability, and long-term maintainability.
- Lead data governance initiatives, ensuring high standards of data quality, consistency, documentation, and access control across the analytics ecosystem.
- Structure financial metric definitions, business logic, and accounting context in ways that can support AI-assisted reporting, natural language analytics, and automated anomaly detection.
WHAT YOU HAVE
- 5+ years of experience in Analytics Engineering, Data Engineering, Data Science, or similar field.
- Deep expertise in SQL, dbt, Python, Snowflake.
- Experience with modern BI tools like (Looker/Omni, or similar).
- Skilled at defining core financial and operating metrics, uncovering insights, and resolving data inconsistencies across complex systems.
- Strong familiarity with version control (GitHub), CI/CD, and modern development workflows.
- Bias for action – you prefer launching usable, iterative data models that deliver immediate value over waiting for perfect solutions.
- Strong communicator who can build trusted partnerships across Finance, GTM, Product, and Exec stakeholders.
- Comfortable working through ambiguity in fast-moving, cross-functional environments.
- Balances big-picture thinking with precision in execution — knowing when to sweat the details and when to move quickly.
- Experience modeling financial, billing, subscription, CRM, or usage-based revenue data.
- Strong understanding of business metrics such as ARR, MRR, churn, retention, expansion, bookings, billings, and revenue recognition.
BONUS
- Early employee at a hyper-growth startup
- Experience with or knowledge of AI and LLMs
- Data Engineering Experience
- Experience managing data warehouse (preferably Snowflake)
- Experience at world-class enterprise orgs (ex: Brex, Ramp, Stripe, Palantir)
COMPENSATION
$155,000 - $235,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-CD1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Bengaluru
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Product Backend Engineer on Harvey’s product engineering team, you will design and operate the backend systems that turn cutting-edge AI capabilities into seamless, dependable product experiences. You’ll build secure, multi-tenant services, orchestrate interactions with LLMs and agentic tools, and help define the backend architecture that powers Harvey’s rapidly expanding product surface. Your work will have immediate business and customer impact as you ship the foundational systems behind our next generation of AI products.
WHAT YOU'LL DO
- Collaborate closely with Product to prioritize customer-focused work and deliver reliable features quickly in a fast-moving environment.
- Design and own backend services and APIs that power Harvey’s web applications, workflows, and integrations.
- Model and manage data in Postgres and related data stores to support low-latency, reliable user experiences.
- Build secure, multi-tenant, permissions-aware systems with appropriate auditing for enterprise and government customers.
- Implement backend features and workflows that use LLMs and agentic tools, orchestrating calls to our AI systems from robust, well-structured services.
- Collaborate with frontend, product, and design partners to shape solutions, define clear API contracts, and ship features end-to-end.
- Add meaningful logging, metrics, and tracing so services are observable, debuggable, and ready for on-call ownership.
- Improve performance and scalability by profiling bottlenecks, tuning queries, and refining service boundaries as usage grows.
- Participate in code reviews, technical design discussions, and an on-call rotation for the services you own.
WHAT YOU HAVE
- 10+ years of backend engineering experience building and operating production web applications or SaaS products.
- Track record of building fast-growing SaaS products by leveraging PWA technologies
- Track record of shipping highly intuitive products, strong attention to detail
- Strong programming skills in Python and experience with a modern web framework (e.g., FastAPI or Flask).
- Hands-on experience with relational databases (e.g., Postgres)
- Solid understanding of API design, authentication/authorization, background job patterns, and robust error handling.
- Experience building for Cloud Infrastructure such as Azure, AWS, or GCP.
- Comfort operating services in production using logs, metrics, dashboards, and alerts, including participation in an on-call rotation.
ADDITIONAL INFORMATION
- Work eligibility: Must be authorized to work in India. Visa sponsorship is not available for this role.
PLEASE FIND THE APPLICANT PRIVACY FOR THIS REGION HERE https://www.harvey.ai/legal/india-applicant-privacy-notice..
#LI-DM1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: United States
Workplace: Remote
About the role
This role will be the first BD and Growth hire at Whetstone Research.
Responsibilities
1. Lead institutional growth for Doppler http://doppler.lol - sales, BD, and the strategic relationships that turn warm intros into bespoke production deployments
2. Build Whetstone's institutional surface: funds, asset managers, banks, fintechs, and corporates that want to bring or use assets onchain.
3. Be the translation layer between institutional buyers and our protocol teams - feeding product, integration, and regulatory signals back so we build what the market actually needs
4. Help us know what we don't know. Which institutional segments are shipping next, which are noise, and where should we be skating to?
What we're looking for
We believe that the time for Institutions to come onchain is here. After a decade of whitepapers and pilots, institutions are finally getting serious. BlackRock, Apollo, Franklin Templeton, JPM, Fidelity, and dozens of others have moved from "exploring" to live deployments. Within the next 24 months many of these organizations will decide which protocols and infra the billions or even trillions behind them actually settle on. We want someone who already lives at that intersection and wants to own Doppler's seat at the table.
You probably have a warm rolodex inside one or more of: the digital assets desks at major banks (JPM, GS, BNY, Citi), crypto-native institutional players (Fidelity Digital Assets, Galaxy, BitGo, Anchorage, Coinbase Institutional), the tokenization teams at TradFi asset managers (Apollo, Hamilton Lane, Franklin Templeton, WisdomTree), or the new infra layer (Securitize, Ondo, Superstate, Figure). You understand why Doppler's novel approach to protocol design matters to a treasurer thinking about a tokenized bond just as much as to a coin launch on Zora - and ideally, you can hold a credible conversation about settlement risk with a CIO in the morning and MEV with a protocol team in the afternoon.
Even better if you've previously built an institutional book from zero at another crypto-native company, or led the digital assets push inside a TradFi institution and are now ready to do it onchain for real. You're comfortable being a player-coach for the first 6 months - running the meetings, writing the memos, closing the deals yourself - before building the team around you.
Generally, we hope that you love this industry as much as we do, that you've been watching tokenization mature long enough to know the difference between the real deals and the theater, and that you're as terminally online as we are.
About Whetstone Research
Whetstone Research is focused on designing and building new protocols that accelerate the future of onchain markets. The team is less than 15 people with deep hands on experience in the blockchain industry; previously at Uniswap, AAVE, Aztec, Hedera, and other household big tech names like Google, Amazon, or LinkedIn. We build Doppler - custom market infrastructure for new asset classes. Doppler has created over 14 million new digital assets that have done over $2 billion in lifetime trading volume.
Let's build the future of onchain markets together.
Location: Dublin, Ireland
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation. This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers. The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments.
What will I be doing?
Business fluency in French or German required
Lead, coach, and develop a team of Account Executives across Continental Europe
Drive consistent pipeline generation, forecast accuracy, and revenue performance
Support reps through complex commercial negotiations and multi-stakeholder sales cycles
Build a culture of accountability, performance, and continuous improvement
Partner cross-functionally with Marketing, Customer Success, Solutions Engineering, and Partnerships teams
Recruit, onboard, and develop top sales talent
Monitor key sales metrics and identify opportunities to improve execution and conversion rates
Contribute to regional go-to-market planning and execution
Ensure operational discipline across forecasting, CRM hygiene, and sales processes
What skills do I need?
Significant experience leading successful SaaS sales teams
Proven track record of delivering and exceeding revenue targets
Strong people leadership and coaching capabilities
Experience managing complex B2B sales cycles
Strong commercial acumen and forecasting discipline
Ability to operate effectively across multiple European markets and cultures
Excellent communication, stakeholder management, and leadership skills
Experience working in high-growth or scaling technology businesses is preferred
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: China
Workplace: OnSite
ABOUT HUMAN ARCHIVE
Human Archive is a research lab backed by Y Combinator focused on modeling human embodied intelligence.
Humans are the most sophisticated biological systems we have ever observed, yet we still do not fully understand ourselves. Research into human physical intelligence — including the human hand, proprioception, and vision — remains largely unsolved. Our mission is to recover human embodied intelligence as a learned model. To achieve this, we build custom hardware products, deploy them globally at scale, and publish research. Today, our data is used for robotics and world modeling, but the broader opportunity is advancing scientific research into intelligence itself.
Founded by Stanford and UC Berkeley researchers, we are lean, deeply technical, and operate at extreme speed, taking on unglamorous and conventionally impossible problems that directly unlock step-function gains in model capability.
The deployment of capable humanoids at scale will permanently redefine human labor. Undesirable physical work will disappear, and human effort will shift toward a new era of abundant creativity.
We are building the infrastructure to accelerate that transition by assembling the Human Archive mafia. You will own meaningful systems from day one and see your work directly impact model capabilities. This is a once-in-a-generation inflection point. If you want to help reshape physical labor and work on problems that matter at civilizational scale, join us.
What you'll work on
The single hardest role on the team. You'll own the entire optics and calibration stack — lens selection, image quality, intrinsics, extrinsics, ISP tuning, multi-camera alignment. End to end.
Optics and sensor selection
- Lens characterization (MTF, distortion, chromatic aberration)
- Sensor variant evaluation and selection
- Optical mount tolerance budget with the mechanical team
- IR filter and lens shading correction approach
Image quality and ISP tuning
- AE, AWB, color matrix, gamma, lens shading correction
- Multi-camera color and exposure consistency
- Image quality validation in mixed real-world lighting
Multi-stage calibration pipeline
- Camera intrinsics and fisheye distortion modeling
- Stereo and multi-camera extrinsics
- Camera-IMU spatial and temporal calibration
- Magnetometer calibration in the assembled stack
Calibration infrastructure
- Rig design and fixture builds (turntables, lighting, targets)
- Calibration software pipeline
- Automated verification and QA systems
- Documentation for factory deployment
Production and field calibration
- Factory-floor calibration procedure
- Per-unit calibration QA gating
- Field calibration drift monitoring
- Sensor / lens transition tooling
Required technical experience
- Hands-on multi-camera calibration (intrinsics, stereo, multi-rig)
- Fisheye distortion modeling (Kannala-Brandt or equivalent)
- IMU calibration: bias, alignment, Allan variance, temperature curves
- Calibration tooling and infrastructure for production
- Comfortable in both the optics lab and the calibration software stack
Strong plus
- OpenCV, Kalibr, or similar calibration frameworks
- ISP tuning on Qualcomm, NXP, or Ambarella platforms
- AR/VR, autonomous vehicle, or research-grade capture device background
- Camera-IMU temporal alignment
- Manufacturing calibration line experience
- Uncertainty quantification and error analysis
About this role Your work determines whether thousands of hours of captured data is usable. Bad calibration is silent — data passes acceptance and fails downstream model training months later. The candidate pool is small. We pay top of band.
Location: Beograd, Serbia
Workplace: hybrid
About The Role:
Join Paysend’s Automation and Efficiency team to help build and improve backend systems that support global payment operations at scale.
This role focuses on designing and developing high-performance backend services and internal tooling used to process and analyze millions of financial transactions daily. You’ll work across distributed systems and data-heavy workflows where reliability, performance, and correctness are critical.
This is a strong fit for engineers who enjoy solving complex backend and data problems, working across multiple services, and building systems that operate under real-world scale and operational demands.
What You'll Do (Responsibilities):
Design, implement, and maintain
backend services and internal tools
in Java, powering the processing and analysis of millions of financial transactions daily
Own and evolve
PostgreSQL
-based data models, queries, and performance optimization across multiple services.
Build and improve systems that
automate
operational and transaction-monitoring workflows at scale
Work within a
distributed microservices
ecosystem, handling service communication, dependencies, and evolving
integrations
Contribute to the design and implementation of a new
fraud monitoring platform
built on the company’s modern technology stack
Investigate complex production and operational issues, identify bottlenecks, and implement long-term improvements
Collaborate closely with QA and Analytics teams to ensure systems are reliable, scalable, and operationally effective
Monitor and improve system performance, observability, reliability, and scalability across services
Contribute to CI/CD and deployment automation improvements across engineering workflows
What You’ll Need To Be Successful In This Role:
5+ years of backend development experience with Java and Spring
Strong hands-on experience with PostgreSQL in production systems
Experience working with distributed systems and microservices architectures
Experience with major cloud platforms, preferably AWS or GCP
Strong engineering mindset with the ability to solve unfamiliar and complex technical problems independently
Comfortable working across multiple services and technical domains
Strong ownership mentality from implementation through deployment and operational support
Ability to adapt quickly to changing technical and business priorities
Great to have:
Experience with CI/CD pipelines and deployment automation (GitLab preferred)
Experience with Docker or other containerization technologies
Hands-on experience with C# or Rust
Experience in fintech, payments, fraud detection, or other transaction-heavy systems
Bachelor’s or Master’s degree in Computer Science or a related field
Why Join Paysend?
Make a Global Impact:
Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally.
Own Meaningful Outcomes:
We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand.
Grow with Us:
As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies.
Collaborate with Exceptional People:
Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers.
Move Fast and Make Things Happen:
We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results.
Be Part of Our Journey:
We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.
Location: Dubai, United Arab Emirates
AHS is looking for an innovative and results-driven Vice President (VP) of Marketing to lead our marketing strategy and elevate our brand presence in the luxury real estate market. The VP of Marketing will be responsible for developing and executing comprehensive marketing plans that drive brand awareness, customer acquisition, and business growth across multiple channels. This role requires a strategic leader with deep experience in luxury branding and real estate marketing.
Responsibilities
Develop and implement the overall marketing strategy aligned with AHS’s business goals.
Lead branding, digital marketing, advertising, and public relations efforts to enhance brand visibility.
Oversee the creation and execution of integrated marketing campaigns targeting diverse markets.
Collaborate with sales, communications, and product teams to ensure consistency in messaging and positioning.
Monitor market trends, customer insights, and competitive landscape to identify growth opportunities.
Manage the marketing budget and allocate resources efficiently across projects and campaigns.
Build and mentor a high-performing marketing team, fostering innovation and professional development.
Measure and report on marketing performance metrics and ROI, making data-driven adjustments as needed.
Represent AHS at industry events, conferences, and media engagements to reinforce the brand’s authority.
Requirements
Bachelor’s degree in Marketing, Business, Communications, or a related field; MBA or advanced degree preferred.
Minimum 10 years of progressive marketing experience, with at least 5 years in a senior leadership role.
Proven expertise in luxury real estate or a related luxury industry.
Strong strategic thinking and creativity with the ability to drive impactful marketing campaigns.
Outstanding leadership and team management skills.
Excellent communication, presentation, and interpersonal abilities.
Experience with digital marketing tools, CRM systems, and analytics platforms.
Data-driven mindset with a focus on measuring and optimizing campaign performance.
Ability to thrive in a fast-paced, dynamic environment with multiple stakeholders.
Strong networking skills and industry presence.
Location: Panama City, Panama
About Adrian Magnus | Part of Carazo Enterprise SL
Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.
Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica; we are driven by quality, heritage, and customer satisfaction in every market we serve.
We are growing our B2B sales operation in Panama and are looking for an experienced B2B Sales Supervisor to lead the team, drive revenue growth, and build a high-performing sales machine. This is a hands-on leadership role combining team management with direct client and distributor development.
You will own the full sales cycle — from prospecting and pipeline management to closing, onboarding, and account development — while also recruiting, training, and coaching B2B sales agents.
What You'll Do
• Supervise and manage the daily activities of the B2B sales team in Panama; monitor performance and ensure sales targets are achieved
• Identify, approach, and onboard new business clients and distributors across Panama and international markets
• Own the full B2B sales cycle: prospecting, qualification, negotiation, closing, onboarding, and account development
• Recruit, onboard, and train new B2B sales agents and account executives
• Set, track, and report KPIs, pipeline health, and agent performance — weekly and monthly — to senior management
• Maintain CRM hygiene, outreach cadences, and structured sales reporting
• Enforce discipline, reporting structure, and workflow organisation within the B2B team
• Support senior leadership in developing B2B sales strategies and market expansion plans
Requirements
What We're Looking For:
Must-have requirements:
• Proven experience managing and growing a B2B sales team
• Fluency in English and Spanish (written and spoken)
• At least 2 years of full-cycle B2B sales experience
• Hands-on experience with KPI management, CRM tools, and pipeline reporting
• Track record of training and coaching B2B sales agents or account executives
• International market experience (USA)
Nice to have:
• Experience managing distributor or wholesale networks
• US market B2B sales background
• Experience selling physical products, premium goods, or luxury / tobacco products
• Experience building sales processes and teams from the ground up
• Experience working directly with founders or executive leadership
This role is likely not a right fit for you if you if you've only sold to individual consumers, managed yourself rather than a team, or prefer a structured corporate environment over building something from scratch.
Benefits
What we offer:
Direct collaboration with the COO and CEO
Real ownership of building and scaling a B2B sales team
Ability to shape and influence the future direction of the function
A fast-growing international company with markets in the US, EU, and Latin America
Location: Muscat, Oman
Müller's Solutions is seeking a Senior BMC Helix IT Asset Management & Discovery Consultant to join our expert team. In this role, you will lead the implementation, configuration, and optimization of BMC Helix IT Asset Management and Discovery solutions for our clients. You will work closely with stakeholders to understand their asset management needs and deliver tailored solutions that enhance IT operations, asset visibility, and lifecycle management.
Key Responsibilities:
Lead the end-to-end implementation of BMC Helix IT Asset Management and Discovery modules.
Configure and customize the BMC Helix platform to align with client requirements and industry best practices.
Conduct assessments and workshops to gather business and technical requirements.
Develop integration strategies to connect BMC Helix with other ITSM and enterprise systems.
Provide expert guidance on IT asset lifecycle management, discovery processes, and data accuracy.
Troubleshoot, resolve issues, and optimize performance of the BMC Helix solutions.
Deliver training sessions and documentation to enable client teams to effectively use the platform.
Stay current with BMC Helix product updates and IT asset management trends to continuously improve client solutions.
Requirements
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related fields.
Minimum 5 years' experience in IT Asset Management and Discovery implementation with hands-on expertise in BMC Helix IT Asset Management and Discovery modules, including asset discovery, CMDB integration, application dependency mapping, and infrastructure/network discovery.
Ability to independently build, deploy, and configure containers on-premises (Docker, Kubernetes, OpenShift, Podman) and set up discovery infrastructure, scanners, probes, and collectors.
Strong knowledge of IT asset management best practices, ITIL frameworks, and integrating BMC Helix with ITSM and enterprise systems.
Proficient in Linux/Unix (especially Red Hat Enterprise Linux 6/7), network discovery protocols (SNMP, SSH, WMI, PowerShell, APIs), and identifying software versions, dependencies, and asset relationships.
Experience with software license compliance, software asset management, legacy infrastructure troubleshooting, and customer engagement during PoC and implementation phases preferred.
BMC Helix certifications and GCC/MENA experience are desirable.
Must be able to work onsite in Oman.
Excellent problem-solving, communication, and stakeholder management skills with ability to lead cross-team projects.
Location: Tashkent, Uzbekistan
We are a UAE-based trading company acting as a commercial bridge between Chinese manufacturers and international buyers. Our product portfolio includes padel courts, ball machines, sports equipment, and retractable metal roofing structures. Contracts and invoices are handled through our UAE entity; goods ship directly from China to the end customer worldwide.
Our sales team operates from Tashkent and works with buyers across Central Asia, the Middle East, and beyond.
The Role
You will be the primary commercial driver in our Tashkent office — identifying buyers, building relationships, and closing deals on high-value B2B equipment.
This is not an account management role. We need someone who can open doors.
What You’ll Do
• Prospect and develop new clients: sports clubs, hotels, resorts, developers, distributors, and construction companies
• Manage the full sales cycle: outreach → qualification → proposal → negotiation → close
• Prepare commercial offers and coordinate with the UAE office on pricing and contracts
• Follow up on leads generated through inbound channels and trade directories
• Track pipeline and report weekly on activity and forecasted deals
•. Manage daily pipeline tasks and execute timely prospect follow-ups
• Represent the company at relevant industry events and trade shows when needed
Requirements
• 2–5 years of B2B sales experience — equipment, construction, sports infrastructure, or import/trading preferred
• Proven track record of closing deals, not just generating leads
• Strong negotiation skills and commercial instinct
• Comfortable working with international clients and cross-border logistics realities
• Languages: Russian and/or Uzbek required; English is a strong advantage
• Self-starter — this role has autonomy and expects results without hand-holding
Nice to Have
• Existing network in sports facility development, hospitality, or construction
• Experience working with Chinese-sourced products or import/export deals
• Familiarity with CRM tools
Benefits
• Base salary + uncapped commission on closed deals
• Work from a growing company with a lean, international team
• Real ownership over your pipeline and results
• Opportunity to grow with the business as the Tashkent office expands
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts — embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.
You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed — and ensure the right internal teams are engaged when needed.
Responsibilities
Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
Own your customers' technical support needs end to end — investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly
Manage high-urgency issues for your accounts with extreme ownership, and coordinate cleanly with the broader Product Support team for continuous coverage
Help build the foundations of the Support Engineer function — runbooks, escalation paths, tooling, and the metrics we'll use to measure its value
Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code
You may be a good fit if you
Have 5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
Have been the person an enterprise customer knows by name and reaches for first when they need technical help
Are deeply fluent with APIs and technical SaaS products, and can read technical documentation, error logs, and request traces with ease
Have hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
Are persistent and curious — you delight in the hunt of tracking down a bug, and are energized by fixing it for every similar user going forward
Possess strong user empathy and crisp, kind written communication; you can translate between a frustrated customer engineer and an internal platform team without losing either
Are comfortable operating in ambiguity, making informed decisions in never-before-seen situations, and knowing when to pull the escalation cord
Enjoy building trust and collaborating closely with go-to-market partners (Sales, CS, Applied AI) without owning the commercial relationship yourself
Have contributed to the foundations of a support team before — the essential, often unglamorous work of writing the first runbook
Are excited about Anthropic's products and the opportunity to shape how the world's largest companies get support for them
Strong candidates may also have
SQL proficiency for querying logs and usage data to investigate issues
Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
Understanding of LLM capabilities, prompt engineering patterns, and current limitations
Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT environments
Experience working inside a customer's shared Slack or similar embedded-support model
Background as a Technical Account Manager, Support Engineer, or Designated/Premier Support contact at a developer-platform or infrastructure company
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$210,000
—
$250,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role:
Anthropic’s Research Tools team builds systems that support our large-scale, distributed finetuning runs and improve the productivity of researchers. As a manager, you’ll support a team of machine learning and distributed systems experts to make these systems and tools highly efficient, support fast iteration on model development and research, and evolve the infrastructure continuously to incorporate new research advances.
Our Research Tooling sits at the intersection of almost every technical group at Anthropic. You’ll work with research teams to incorporate their innovations into our production finetuning pipeline, product teams to help us iterate quickly on customer-oriented model improvements, and infrastructure teams to make sure our training runs and data pipelines are as efficient as possible.
About Anthropic:
Anthropic is an AI safety and research company working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and society as a whole. Our interdisciplinary team has experience across ML, physics, policy, business, and product.
Responsibilities:
Prioritize the team’s work in collaboration with the technical lead, research teams, and product teams to support fast iteration on research projects and training runs.
Design processes (e.g., postmortem review, incident response, on-call rotations) that help the team operate effectively.
Coach and support your reports to understand and pursue their professional growth.
Run the team’s recruiting efforts efficiently, ensuring we can grow as quickly as we need through a period of rapid growth.
You may be a good fit if you:
Believe that advanced AI systems could have a transformative effect on the world and are interested in helping make sure that transformation goes well.
Are an experienced manager (at least 2 years) and actively enjoy people management.
Are a quick study: this team sits at the intersection of a large number of different complex technical systems that you’ll need to understand (at a high level) to be effective.
Strong candidates may also have:
Experience working with research teams, especially as part of a “research to production” pipeline
Strong people management experience: Coaching, performance evaluation, mentorship, career development
Strong project management skills: Prioritization, communicating across team/org boundaries
Experience recruiting for your team: Predicting staffing needs, designing interview loops, evaluating candidates, and closing them
Deadline to apply:
None. Applications will be reviewed on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$405,000
—
$850,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
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Location: Lacey, United States
Service Area: Port Townsend, Bremerton, Poulsbo, and Sequim
What Can We Do for You?
Competitive compensation for journey-level candidates aligned with union-scale expectations.
Comprehensive benefits package.
401(k) contributions.
An inclusive, team-oriented work environment.
A stable company culture with ongoing training and long-term growth opportunity.
Requirements:
Trade certification required.
OSHA 10 required, OSHA 30 preferred.
4-5 years of hands-on service experience in HVAC or a related mechanical service environment.
Strong diagnostic, troubleshooting, and repair skills across a range of HVAC and mechanical systems.
Experience working in a customer-facing field service role with professional communication and sound time management.
Ability to take direction, manage priorities, and consistently meet service expectations and deadlines.
A team-first attitude, strong attention to detail, and pride in producing quality work.
Ability to mentor apprentices and contribute to a culture of accountability and continuous learning.
Chiller and cooling tower experience is a plus.
Valid driver's license with a clean driving record.
Responsibilities and Expectations:
Install, service, troubleshoot, and repair HVAC, refrigeration, air handling, hydronic, and boiler systems.
Diagnose equipment issues in the field and complete safe, high-quality repairs with minimal supervision.
Start up equipment, test for leaks, recharge refrigerant, calibrate controls, and perform routine preventive maintenance.
Repair or replace components such as motors, controls, gauges, valves, pumps, condensers, humidifiers, evaporators, and compressors.
Measure, cut, and connect piping using appropriate brazing and welding methods when required.
Read blueprints, drawings, and job specifications to support service work, repairs, and installation activities.
Communicate effectively with dispatch to support scheduling, service updates, and field coordination.
Deliver professional customer support during service calls and dispatches while representing the company well on site.
Prepare accurate service notes, documentation, and client-facing estimates when needed.
Support apprentice development by sharing knowledge, coaching on best practices, and leading by example.
Assist with specialty refrigeration or related equipment assignments when applicable.
Follow safety expectations and maintain compliance with confined space, lift, and related job-site requirements.