Location: Dubai, United Arab Emirates
Workplace: on-site
Deluxe Holiday Homes is hiring an additional Reservations & Sales Agent for its Dubai office. You will convert inquiries into confirmed reservations, grow stay extensions and repeat business, and deliver a seamless guest experience from first contact to check-out. Fluency in Arabic or Russian is essential, as you will serve guests and partners from these key markets.
Responsibilities
Sales and Revenue Generation
Make outbound calls to in-house and past guests to offer stay extensions, renewals and promotions, contacting guests proactively ahead of check-out.
Generate direct bookings through local portals, OTAs and other available channels.
Apply approved discounts and promotions on OTA channels, mainly Airbnb, and other relevant platforms.
Understand pricing structures and identify upselling and additional booking opportunities.
Work with the Revenue Manager and Business Development Manager (BDM) on rates and pricing to secure reservations and extensions.
Build and maintain long-term relationships with travel agencies and business partners.
Inquiry Handling & Guest Advisory
Respond promptly to booking inquiries via phone, SMS, WhatsApp, email and other channels.
Identify each client's needs and recommend the most suitable properties and booking options.
Maintain in-depth knowledge of property features, facilities, locations and surrounding communities.
Clearly explain property rules, regulations and booking conditions before confirmation.
Arrange in-person property viewings through the designated viewing agent, and follow up to convert interested clients into confirmed bookings.
Deliver excellent service to prospective, arriving and returning guests.
Reservations, Contracts & Payments
Manage vacation rental bookings based on availability and guest preferences.
Prepare reservation quotations, and ensure rental agreements are issued for all stays over one month, particularly extensions.
Process payments and issue booking confirmations with the Accounts Department, ensuring payment is received before confirmation.
Follow up proactively to collect outstanding payments and instalments before their due dates.
Record confirmed bookings and guest details accurately in the company database and Property Management System (PMS).
Pre-Arrival & Guest Coordination
Collect required guest documents and information before arrival.
Send pre-arrival registration links to enable building access.
Coordinate with internal departments to resolve guest inquiries and operational issues.
Handle escalations and prepare reports as requested by management.
Perform other duties as assigned by management.
Sales Targets & KPIs
Achieve monthly and annual sales targets.
Meet individual targets for booking revenue, reservation conversion and overall sales performance.
Consistently meet assigned KPIs, including response time, follow-up activity, lead conversion and booking closure rates.
Maximize revenue through stay extensions, repeat bookings, upselling and direct reservations.
Essential
Fluent spoken and written English, plus fluency in
Arabic or Russian
.
2+ years' experience in hospitality sales, reservations, vacation rentals or real estate leasing, ideally in the UAE.
Proven track record of meeting sales targets and converting leads.
Strong phone, WhatsApp and email communication skills with a customer-first attitude.
Working knowledge of OTA platforms, particularly Airbnb and
Booking.com
.
Preferred
Experience with a Property Management System (PMS) and CRM tools, with disciplined record-keeping.
Knowledge of Dubai communities, short-term rental regulations and tenancy processes.
Existing network of travel agencies or corporate clients.
Proficiency in MS Office or Google Workspace.
Key Competencies
Results-driven, highly organised, persuasive, responsive under pressure, and able to work flexible hours, including weekends, to match guest demand.
Location: Dallas, Texas, United States
BRPH is a technically focused, creative architecture, engineering, and construction company with over six decades of expertise in helping mission-driven clients in the aerospace, defense, manufacturing, commercial, education, entertainment, hospitality, and federal markets identify gaps in their program delivery and develop innovative solutions to their most challenging problems across the U.S. and around the world. Consistently ranked among the nation’s top firms, we take pride in solving complex challenges with forward-thinking solutions.
As an employee-owned company, BRPH is known for its collaborative culture, technical excellence, and client-focused approach, bringing together multidisciplinary teams to design and build environments that are functional, efficient, and future-ready.
SUMMARY:
The Sr Construction Project Engineer is a senior project-engineering leader responsible for overseeing project-engineering functions on major projects, multiple projects, or highly complex programs for Construction and Integrated Services (C&IS) across both the design and construction sides of integrated design-build delivery. The role provides advanced technical and operational leadership, supports Project Executives and Project Managers, mentors Project Engineers, strengthens project controls and best practices, and helps teams deliver contractual, financial, schedule, quality, safety, commissioning, and closeout requirements. The role is typically assigned to projects exceeding $25 million, including $100 million-plus projects, or highly complex programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Lead project-engineering operations for major or multiple projects and align technical, administrative, contract, cost, schedule, quality, safety, commissioning, and closeout activities with project objectives.
• Partner with Project Executives, Project Managers, Superintendents, design leaders, quality leaders, and project-controls personnel on project startup, execution planning, risk management, subcontracting, procurement, and closeout strategies.
• Provide advanced technical guidance on construction methods, sequencing, building systems, constructability, design coordination, field conditions, commissioning, and complex engineering or construction challenges.
• Lead complex submittal, request-for-information, change, document-control, as-built, and technical-issue resolution processes and coordinate required Owner, Architect or Engineer of Record (AOR/EOR), and authority approvals.
• Support development and analysis of project budgets, forecasts, cash flow, cost and production performance, schedule baselines and updates, change management, and recovery strategies.
• Identify and mitigate contractual, technical, financial, procurement, schedule, safety, and quality risks; support negotiations, issue resolution, claims avoidance, and complete contemporaneous documentation.
• Lead constructability reviews, value-engineering activities, technical portions of subcontractor implementation reviews, and coordination among owners, architects, engineers, trade partners, and suppliers.
• Lead project-engineering support for permits, environmental approvals, inspections and testing, quality records, as-builts, commissioning, turnover, Owner acceptance, and Quality Data Package completion.
• Mentor Construction Project Engineers I, II, and III; delegate and review assigned work based on capability; assist with onboarding, training, recruiting input, and career-development discussions without implying direct supervisory authority unless separately assigned.
• Serve as a technical and operational resource for project teams, develop and implement project-engineering controls and best practices, and support company-wide process improvement.
• Exercise delegated project-engineering authority and provide recommendations to project leadership; escalate unresolved final design approvals, unexecuted material contract or financial commitments, missing Owner commitments, schedule change authority, and safety or quality exceptions to the authorized role.
• Travel or relocate for project assignments when required and perform other related project-engineering duties as assigned.
EDUCATION and/or EXPERIENCE:
• Required: Bachelor's degree in engineering, construction management, or a related field PLUS eight years of progressively responsible construction project-engineering experience; alternatively, thirteen years of relevant construction experience may be substituted for the degree and target-level experience.
• Required: Minimum of 8 years’ experience with construction management, contracts, design-build delivery, project controls, estimating, cost, scheduling, constructability, commissioning, quality, safety, and closeout, with proficiency in Microsoft Office and Procore or a comparable platform.
• Required: Minimum of 8 years’ experience with technical leadership, mentoring, negotiation, relationship management, problem solving, and communication with clients, designers, field teams, and trade partners.
• Preferred: OSHA 30-hour Construction Outreach course completion card, or verified equivalent, held by the start date. OSHA student cards do not expire; maintain proof and complete required employer, project, or jurisdictional refresher training.
• Preferred: Current U.S. Army Corps of Engineers (USACE) Construction Quality Management (CQM) for Contractors certificate, or BRPH-approved equivalent, held by the start date and renewed before its five-year expiration.
• Preferred: Experience on large commercial, industrial, aviation, healthcare, federal, mission-critical, or other complex projects and experience with TAKT or comparable production-planning methods.
• Required: Willingness to travel, accept temporary duty assignments, or relocate when required by project demands.
PHYSICAL REQUIREMENTS:
• Ability to navigate and move around the construction site, which may involve walking, climbing ladders and scaffolding, and standing for extended periods on uneven surfaces.
• Ability to lift to 50 pounds.
• Ability to handle tools, equipment, and perform tasks that require coordination and manual skills.
• Manual dexterity, hearing, mental acuity, typing, reaching, repetitive motion, speaking, talking, and visual acuity.
• Ability to operate a motor vehicle.
• Ability to stand and sit for periods longer than 30 minutes but not to exceed two hours consecutively.
• Ability to print and draw letters, numbers, words, characters, and symbols that are legible and understood by others.
• Ability to learn complex tasks and remember how to complete tasks without assistance once trained.
• Ability to control behavior when encountering stressful situations or short deadlines and to maintain a high level of concentration.
• Quick thinking and decision-making ability to address issues and challenges that may arise during construction.
• Ability to work in various weather conditions and handle the physical demands of supervising a construction project.
• Strict adherence to safety protocols and the ability to enforce safety standards on the construction site.
• Adherence to personal protective equipment (PPE) requirements when on the construction site, such as hard hats, safety vests, and steel-toed boots.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
EOE, including Disability/Vets
Location: Ebene
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
As a Senior Specialist of Workplace Experience you will be responsible for all office related matters in your location.
You will take care of the smooth running and general happiness of our offices and colleagues, with a ‘can-do’ attitude, always thinking two steps ahead. Passion and enthusiasm will be key, driving forward new processes and procedures as we continue to scale.
The role also provides a great opportunity for progression and growth.
What you will do:
- Lead day-to-day workplace operations, ensuring the office is ready, safe, clean, well-stocked and welcoming for employees and visitors.
- Drive strategic change in region for the Workplace management area to ensure operational excellence.
- Oversee facilities and space management, including maintenance, meeting rooms, desk allocation, access processes and workplace service requests.
- Coordinate office changes and projects, such as refurbishments, office moves, fit-outs and space improvements, from requirements and planning through delivery and follow-up.
- Manage workplace suppliers and service partners: set clear expectations, monitor service levels, resolve issues and review performance.
- Support procurement and financial control for workplace services, including quotations, purchase orders, invoice checks, and budget tracking, in line with company processes.
- Deliver a positive employee and visitor experience, including onboarding support, office orientation, local engagement activities and workplace communications.
- Coordinate local events and wellbeing initiatives, and adapt regional or global activities so they work well for the Mauritius office.
- Partner with Health & Safety on workplace safety, incident follow-up, inspections, emergency readiness and corrective actions; escalate risks promptly and track agreed actions to completion.
- Maintain practical workplace policies, playbooks, records and operating procedures so that services are consistent, auditable and easy to hand over.
- Use service requests, employee feedback, supplier data, event participation and workplace costs to identify trends and recommend improvements.
- Build effective relationships with employees, leaders, landlords, contractors and internal partner teams, keeping stakeholders informed and following through on commitments.
About You:
- Demonstrated experience in workplace experience, facilities, office operations, property services, hospitality or a related operational role.
- Experience coordinating suppliers, service delivery and operational projects, with a focus on quality, safety, timelines and cost.
- Strong organization and prioritization skills, including the ability to manage day-to-day needs while progressing longer-term improvements.
- A service-oriented approach and confidence engaging with employees, senior stakeholders and external partners.
- Excellent written and verbal communication, sound judgement and a practical, solutions-focused working style.
- Comfort using operational records, budgets, feedback and service data to track performance and make recommendations.
- The ability to work collaboratively across teams and manage multiple priorities in a changing environment.
- Hands-on, always ready to roll up your sleeves and go above and beyond for the team
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Paris
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Revenue Enablement Senior Specialist is responsible for supporting the EEA Commercial teams (mostly based in Paris, Amsterdam, and Barcelona), and wider Revenue Enablement team with training delivery, enablement activation initiatives, content production, process management and improvements, reporting and communication. Act as a strategic partner to the VP of UK & EEA, participating in regional leadership meetings to proactively identify productivity bottlenecks before they impact revenue.
What you will be doing:
- Collaborating cross-functionally with multiple stakeholders and teams such as Commercial, People, Product, Operations and Marketing teams.
- Deliver high-impact workshops and coaching sessions that drive behavioral change to new joiners and existing teams in Commercial
- Build and refine enablement initiatives aiming to support performance improvements
- Field ad hoc content and support requests from the Enablement leads when onboarding specific Commercial roles in the region.
- Build training and content for e-learning and live in-person training (including Video content, Slides, and Docs)
- Promote our CMS and LMS platform best practices (experience with any Learning and Content Management system is appreciated)
- Maintain content libraries and repositories
- Manage internal communication campaigns via email, Slack, and similar tools.
- Manage data from training and other initiatives (including the analysis of data to identify and report on outcomes and gaps)
- Supporting high-impact flagship events like Kick Off, President’s Club, and Commercial Leadership Summits
Qualifications
- 3+ years of relevant experience in Sales/Commercial roles and/or Enablement/Training in FinTech, or Financial Services, or Tech, or SaaS
- AI native, Tech-savvy and data-driven
- Passionate about training and development
- Experience creating video, digital marketing content, and social media content is a plus
- Experience with Salesforce (reporting and dashboards) and Sales Engagement Tools like Clari, Groove, Salesloft, Outreach etc is a plus
- Strong foundational knowledge of global payments (Acquiring, Issuing, Schemes, and alternative payment methods) is desired but not essential
- Comfort and experience presenting to and influencing Director C-level stakeholders
- Understanding of complex Business Revenue cycles
- Great communication skills (copywriting experience is a plus)
- Ability to prioritise and work well with others
- Customer-focused and high attention to detail
- Agility and adaptability in a dynamic environment
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Sydney
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As an Associate Legal Engineer, you’ll play a critical role in ensuring our law firm and in-house customer users are set up for success. You will deliver tailored training, create education strategies that align with legal workflows, and serve as a trusted guide to customers adopting Harvey across practice groups and legal departments.
Your legal training and experience will allow you to connect deeply with our users, helping them to translate their own legal acumen into productive and innovative use of Harvey’s platform. You’ll work across a diverse range of clients, primarily mid-market and enterprise customers, and partner closely with Sales, Customer Success, and Product.
This is a high-impact, customer-facing role ideal for someone with a few years of legal practice experience and a passion for shaping the future of legal work.
WHAT YOU'LL DO
- Deliver engaging and customized product training to attorneys at leading law firms and corporate legal departments
- Partner with Account Executives and Customer Success Managers and more senior Legal Engineers to understand client goals to design and deliver enablement sessions that maximize value
- Support onboarding, expansion, and renewal efforts by ensuring users are confident and proficient with the platform
- Gather feedback from training sessions and pass insights to Product and Engineering teams to inform development
- Build scalable training content, including documentation, videos, and quick reference guides tailored to practice areas
- Evangelize Harvey internally and externally as a leader in AI-powered legal technology
WHAT YOU HAVE
- A J.D. and typically 1–3 years of relevant practical experience in legal practice, legal technology or a related role.
- Practical experience building agents, prompts or workflows for legal use cases, plus the legal judgment to know when you need guidance. We are interested in what you have built and how you tested and improved it.
- Clear communication, curiosity about AI and the ability to become fluent in a product quickly through hands-on use.
- An appetite for frequent customer interactions, repeatable delivery and detailed work on useful customer resources.
- Strong follow-through and comfort incorporating direct feedback. We welcome candidates from a range of schools, employers and routes into legal work.
ADDITIONAL INFORMATION
- Location: Sydney, NSW (Hybrid with flexibility)
- Work eligibility: Must have valid Australian work rights; Harvey does not currently offer visa sponsorship for this role
WHAT WE OFFER
- Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home
- Health Coverage: Fully covered private hospital insurance, plus extras for dental, optical, physio, mental health, and more.
- Family & Fertility Support: Support for fertility treatments, adoption, and surrogacy through Carrot.
- Retirement & Security: Comprehensive coverage designed to support your long-term well-being.
- Paid Leave: Paid annual leave, sick leave, and fully paid parental leave for all parents.
- Wellness & Perks: Daily in-office lunch, wellness memberships through Wellhub, and monthly commuting support.
- Professional Development: Annual support for courses, certifications, conferences, and books.
- Remote Work Allowance: Monthly support for home office, internet, and phone expenses.
- Harvey Holiday: After four years, enjoy a four-week paid sabbatical to rest, travel, or explore new experiences.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-EL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Paris
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
JOIN US AT PROCESSOUT
ProcessOut is a pioneer in the payment orchestration space. We are on a mission to help merchants build, scale and optimize their payment infrastructure. We work to bring simplicity, flexibility & performance to payments.
Millions of transactions are routed via ProcessOut everyday for merchants all over the world. We are proud to partner with amazing merchants like Glovo, Bolt, Sainsbury’s, Dott, Hellofresh and many more!
We were acquired by Checkout.com http://Checkout.com in 2020 with the goal of growing our global reach.
If you are looking to join a very fast-moving company with passionate, hard-working & fun teams, ProcessOut is for you! At ProcessOut, we are looking for people who are convinced they can play a central part in the Company's success! We are looking for people who are passionate, who are looking to achieve their full potential & who will actively contribute to strengthen the links between our teams. We value people that fully own their work and are passionate about building the next generation of online payments with us.
IMPLEMENTATION MANAGER AT PROCESSOUT
As a Mid-level Implementation Manager within our Integrations Team, you will sit at the heart of our merchants expansion. The team is dedicated to:
1. Architecting payments framework that guarantee high velocity and uncompromising quality for new payment providers on-boarding.
2. Integrating with a global network of payment providers.
In this high-impact role, your key responsibilities will include:
- Own the planification of a team of 10+ engineers, which will involve collecting the needs from merchants
- Orchestrating complex merchant timelines and delivery projects, championing excellence at every stage.
- Cultivating and maintaining strategic partnerships with global payment providers (we have more than 100, but only few are strategical)
We operate as a self-sufficient, fully agile unit. To thrive here, you should:
- Possess a deep understanding of both payment ecosystems and engineering principles.
- You'll collaborate with Europe's leading merchants, work alongside world-class engineers and discuss with banks from all around the world
- Masterfully navigate complex trade-offs and rapid context switching in a dynamic environment.
- Drive external communication and engage directly, with often physical visits, with partners across Europe.
- Being able to challenge other remits (engineering, product, merchants, providers) with data driven decisions
We are experiencing constant growth in the number of transactions handled, new clients, and integrations. That’s why we pay very close attention to efficiency and we are happy to improve our processes.
ABOUT YOU
- At least 5 years of experience in payments
- Know your way around web-related tech (HTTP, TLS, proxies, API conventions...)
- Have a technical background and is able to understand software code
- Able to communicate with third-party providers from both a technical perspective and business
- Be product minded
- Always curious and passionate about understanding the business
NICE TO HAVE
- French language
- Cards payments knowledge
WHAT YOU WILL BE DOING
- Working with engineers, merchants and payments providers to connect ProcessOut to worldwide acquirers and payment methods
- Contributing to the business by computing KPIs and improving our processes in order to improve them
- Own the product vision to help on designing, building, and releasing new features
If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE CEO OFFICE
The CEO Office works with senior leaders across Checkout.com http://Checkout.com on high-priority strategic and operational problems. The team turns important questions into clear decisions, coordinated execution and measurable business outcomes.
THE ROLE
This is a manager-level individual-contributor role for a hands-on operator. You will own defined, high-priority, cross-functional initiatives end to end—from framing problems and aligning stakeholders to implementing solutions and delivering measurable outcomes.
Working closely with the Head of the CEO Office, you will combine structured problem-solving with hands-on execution. You will translate priorities into coordinated action, strengthen how teams operate and drive initiatives through to impact.
This is neither a traditional PMO nor a presentation-led strategy role, and it is not an executive-level position. Success requires sound judgement, analytical rigour, clear communication, operational follow-through and the ability to influence effectively without formal authority.
HOW YOU'LL MAKE AN IMPACT (ROLE OVERVIEW)
- Support the CEO and Head of the CEO Office on critical cross-functional initiatives by helping coordinate day-to-day delivery, stakeholder collaboration and progress towards measurable outcomes.
- Help investigate complex, ambiguous problems by clarifying the problem, developing practical solutions and supporting the implementation of durable processes or systems.
- Support departments in scaling by contributing to organisation design, objectives and KPI setting, and the development of robust operating processes.
- Assist leadership in navigating ambiguity by surfacing insights, decisions and risks, coordinating follow-through and supporting alignment across teams, particularly where there is no natural owner.
- Projects may include organisational model design, international expansion strategy, scaling new business lines, strategic planning and goal setting, go-to-market execution, regulatory, data and financial infrastructure initiatives, and supporting board and shareholder reporting.
WHAT WE'RE LOOKING FOR (BACKGROUND AND CORE COMPETENCIES)
- Relevant background and impact: Experience in a fast-paced, high-performance environment.Relevant backgrounds include consulting, high-growth technology, investing, investment banking, strategic finance or entrepreneurial operations. Payments or fintech exposure and international experience are advantages.
- Problem-solving and analytical rigour: Use first-principles thinking, data and judgement to structure ambiguous problems, identify key measures and move between strategic questions and operational detail. Advanced SQL or hands-on data analysis is a plus.
- Building and execution: Turn analysis into practical plans, KPIs, processes, tools or systems that create durable value. Experience building low-code/no-code or AI automations that others continue to use is a plus.
- Ownership and impact: Personally own cross-functional work and deliver measurable outcomes.
- Influence and collaboration: Build trust, navigate trade-offs and make progress across functions without formal authority, with a low-ego and collaborative approach.
- Learning agility and entrepreneurial mindset: Learn quickly, respond well to feedback, adapt to changing priorities and show evidence of creating, launching or materially improving something from scratch. Founding or entrepreneurial experience is valued but not required.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Marlton, New Jersey
Do you enjoy unraveling tricky problems, simplifying complicated choices, and helping people find clarity? If you take pride in making someone’s day easier and want to support the people building the future of software, you will fit right in.
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
What you’ll do
Our developer ecosystem is growing rapidly across the Americas. Licensing software across personal setups, fast-moving teams, and large organizations involves nuance, from choosing right-sized subscription models to managing smooth multi-year renewals. When customers reach out, they aren't looking for canned answers or corporate scripts – they need an authentic guide who understands their needs and removes friction.
In this role, you will own customer interactions end to end across licensing, billing, and account management. Working remotely within Pacific Standard Time (9:00 am to 5:00 pm PST), you will be the trusted human touchpoint for developers and procurement specialists alike. You will collaborate directly with our sales, engineering, and product support teams to resolve edge cases, spot recurring operational friction, and influence how we refine our workflows and self-serve systems.
Day to day, you will:
Help customers navigate licensing tiers, account setup, quote requests, and subscription renewals across email, phone, and ticketing systems.
Translate licensing models and company policies into straightforward, practical guidance tailored to customer goals.
Maintain clean customer records in our CRM to ensure transparent handoffs and operational clarity across regions.
Partner with engineering and sales teams to unpack complex customer inquiries and unblock time-sensitive issues.
Identify patterns in recurring customer questions and suggest concrete improvements to our support documentation and workflows.
Keep response times steady and quality high during major product releases and promotional cycles.
What you’ll bring
Clear, thoughtful communication in writing and conversation, with an ability to unpack complex topics simply.
Natural curiosity about how software products and systems fit together.
Sound judgment to prioritize tasks and make grounded decisions when handling competing requests.
Comfort collaborating independently across distributed, multi-cultural teams and time zones.
A steady, solutions-oriented mindset when helping people navigate confusing or stressful issues.
A genuine commitment to quality, craft, and leaving processes better than you found them.
What you’ll need
Demonstrated experience supporting customers through subscription management, order processing, billing inquiries, or account operations.
Professional fluency in English, Spanish, and Portuguese, enabling clear, empathetic support across our Americas community.
Practical experience working with ticketing systems (such as Zendesk), modern productivity suites, and CRM platforms (such as Salesforce or HubSpot).
The ability to understand and clearly explain multi-tier software licensing, subscription agreements, and purchasing workflows.
What success looks like
You deliver timely, accurate, and context-aware solutions that protect long-term customer trust. Rather than rushing through tickets, you resolve root causes, spot operational bottlenecks early, and help refine internal workflows so our team and our customers both move faster.
Why join JetBrains?
Strong base salary. We offer competitive pay that reflects your skills and experience.
Flexible work schedule. Enjoy the freedom to work from home or from the office.
Extra time off. More days to relax, recharge, and do the things you love.
Learning and development opportunities. Access to conferences, courses, and language classes.
Relocation support. Assistance to help make your move as smooth and stress-free as possible.
Free meals and snacks. Lunch and refreshments provided to keep you fueled.
Health and wellness. On-site gyms or sports club stipends.
Internal events. Company-wide celebrations and team gatherings.
We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
If this sounds like you, send us your resume and a brief note about why you’d like to join our team.
#LI-HYBRID
#LI-JP1
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
The base salary range (per year) for this position in the posted work location(s) is
$60,000
—
$85,000 USD
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
Location: Home-based, Mauritius
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
As a Level 2 Analyst, candidates will be at the heart of our financial ecosystem, ensuring the reliability and efficiency of our payment flows. Candidates will bridge the gap between technical engineering and operational excellence, using data, programming skills, and automation to optimize our core systems. We are looking for an individual with an Athlete Mindset who plans with rigor and constantly seeks more ambitious goals for our monitoring and reporting infrastructure.
KEY RESPONSIBILITIES
1. Operational Discipline & Daily Rigor
- Daily Health Checks: As part of Ops engineering team, we are responsible for investigating and remediating transactional failures. We have automated dashboards that run periodically and raise alerts in case of failures - candidates will be expected to master daily checks (investigations and remediation) as this is the core priority of the team.
- Incident Response: Candidates are expected to monitor real-time payment alerts, triage performance degradations, and drive issues to closure with a sense of urgency (Pace Matters).
- Documentation: We are constantly taking work away from Engineering teams - candidates are expected to maintain and update Standard Operating Procedures (SOPs) for daily tasks, ensuring No Room for Approximation in our execution.
2. Payment Flow Expertise & Scheme Reporting
- Lifecycle Management: Maintain a clear understanding of the end-to-end payment lifecycle, including authorization, clearing, and settlement across various payments methods - Card transactions, APMs, PTB etc.
- Scheme Reporting: Accurate preparation and submission of reporting for Card Schemes (e.g., Visa, Mastercard), ensuring all data aligns with scheme-specific requirements. Candidates will be expected to investigate how we can reduce manual toil by automating our reporting - aim is 100% accuracy within SLA.
- Data Validation: Use a data-driven approach to reconcile internal transaction records against scheme reports to identify and resolve discrepancies.
- Compliance Support: Assist in the monitoring of scheme-mandated KPIs and reporting deadlines to ensure the business remains in good standing.
3. Technical & Automation Excellence
- Data Analysis (SQL): Candidates are expected to write and optimize SQL queries to extract actionable insights from large datasets when required, keep our monitoring tools (Monte Carlo, Retool, BigQuery) up to date and assist peers with payment related queries.
- AI & Automation: Proactively identify repetitive manual tasks and use AI tools or scripting to automate them, supporting our goal to Run Lean. Candidates will be expected to provide tangible results e.g. Number of hours saved, on use of AI and Automation.
- Monitoring & Alerting Workflows: Work closely with Engineering to refine and update internal monitoring and alerting workflows, ensuring we maintain an Athlete Mindset toward system health.
- Engineering Collaboration: Act as a technical bridge, taking initiative to solve minor bugs or configuration issues, embodying the Be the Owner principle
- Continuous Improvement: Adopt a Better Every Day approach by researching new technical tools to enhance monitoring and reporting efficiency.
4. Soft Skills & Team Dynamics
- High-Pressure Performance: Candidates should thrive in a fast-paced environment, remaining resilient and focused during critical system incidents (Never Give Up).
- Collaboration: Act as a proactive One Team player, sharing knowledge with peers and communicating complex technical issues clearly to non-technical stakeholders.
- Accelerated Learning: Demonstrate a desire to learn fast and adapt to new payment technologies and evolving regulatory landscapes.
5. On-Call Duties & Availability
- In-Hours Support: Act as the primary technical point of contact for operational health during standard business hours.
- On-Call Roster: Participate in a rotating on-call roster, where you may be called upon to support the platform outside of normal working hours to ensure 24/7 reliability.
- Weekend & Shift Work: Be prepared to work outside of normal hours and during weekends as required by the business to maintain system uptime and address urgent issues.
- Resilience: Demonstrate a Never Give Up attitude, showing resilience and accountability when handling high-priority alerts during off-peak hours.
QUALIFICATIONS
- Education: Bachelor’s degree in Computer Science, Finance, Engineering, or a related field.
- Experience: 2+ years of experience in an operations support or payments-focused role.
- Hard Skills:
- Proficiency in SQL (data extraction and analysis).
- Experience with automation tools or basic scripting (Python/JS is a plus).
- Familiarity with AI tools for task optimization and productivity.
- Operating Values: You must embody our values by being Fundamentally Positive and acting as an Owner of your work area.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Remote - Global
Workplace: Remote
About the company
Trust Wallet is the secure, self-custody Web3 wallet that empowers people to own and control their digital assets. Whether you're new to crypto or an experienced user, Trust Wallet makes it easier, safer, and more convenient to explore Web3, securely access dApps, manage your crypto, and buy and sell digital assets, all in one place.
About the role
We’re looking for a proactive Business Operations Associate to keep the team running smoothly. You’ll manage vendors, contracts, payments and tool access, help test our product, and improve how we work.
What you’ll do
- Vendors and contracts: own the vendor inventory (contracts, pricing, owners), track renewals, route NDAs and agreements for signature, and flag unused subscriptions so we can cut costs
- Payments and finance: process vendor payments, collect invoices and reimbursements, follow up on refunds, and support reconciliation
- Access management: map our tools, owners and admins, centralize billing, and support access reviews
- Product support: test new features, report and re-test bugs, triage user feedback, and research vendors and competitors
- Process and documentation: keep Notion and Google Drive organized, maintain SOPs, automate repetitive tasks, and run meeting logistics
- Events and travel: plan team offsites and organize travel for trips and industry events
What we’re looking for
- 3 years in business operations, procurement or finance operations, ideally at a startup or tech company
- Experience with vendor management, invoices and payments
- Highly organized, detail-oriented, with strong follow-through
- Comfortable administering SaaS tools (Google Workspace, Notion, Slack)
Nice to have: a Web3 or fintech background, experience with automation tools (Zapier, Apps Script), AI tools or event-planning experience.
ADDITIONAL INFORMATION
This is a global and fully remote role. You must have the right to work for the country you are based.
WHY WORK AT TRUST WALLET?
- Be a part of the world’s leading blockchain ecosystem that continues to grow.
- Excellent learning and career development opportunities.
- Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
- Tackle fast-paced, challenging and unique projects.
- Work in a truly global organization, with international teams and a flat organizational structure.
- Work fully remotely with flexible working hours.
- Enjoy competitive salary and benefits.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.
Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
*Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date.
Location: Singapore
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Most merchants don’t find Checkout.com http://Checkout.com through an ad. They find us because someone they already trust told them to look at us, whether that’s their ecommerce agency, their billing platform, their fraud provider, their consultant. We view partnerships as a core growth engine for Checkout.com http://Checkout.com, and this role exists to turn that trusted relationship into a repeatable, scalable revenue channel through disciplined execution, strong commercial instinct, and relentless ownership.
We’re looking for a high-ownership self-starter who can originate, structure, and close partnerships that drive measurable revenue impact. Our ideal candidate is an operator with strong drive and bias for action — they move fast, take on meaningful challenges, and are recognized for the impact they deliver.
You’ll own a portfolio of partners and the merchants they bring us. This is a builder role: you won’t inherit a book that carries you to your number — you’ll go and find it. At Checkout.com http://Checkout.com, ambition and quality work get met with opportunity, and growth is in your hands.
What You’ll Be Doing
- Source new partners from a blank list — agencies, systems integrators, ISVs, fintechs and consultancies. Cold outreach, events, referrals, whatever gets you in the room.
- Win the commercial case: get partners to recommend Checkout to their clients ahead of the incumbent, built on the outcomes their clients care about — acceptance rates, market coverage, revenue.
- Win the technical commitment: make the case for a partner investing engineering time in building with Checkout, then coordinate Partner Engineering to deliver it and keep the integration current as our product evolves.
- Activate signed partners into producing partners — map their client base, train the solution architects and account directors who influence recommendations, and keep opportunities registered early.
- Structure and close referral, reseller and embedded models, negotiating across commercial, legal and operational dimensions.
- Own your number: net revenue, total processed volume, product penetration and conversion. You’re recognized on partnerships converting into live merchants and revenue — not on signed logos or pipeline.
- Act as the single owner across Sales, Legal, Product, Partner Engineering and Marketing, removing blockers and driving launches to go-live.
What We Look For
Experience
- 3+ years of experience in partnerships, business development, or strategic sales.
- Payments or fintech experience, processor or merchant side — gateway, acquirer, PSP, orchestration, fraud and risk, or a software platform where you sold payments to existing customers.
- Track record of closing Enterprise or complex, multi-stakeholder deals is a plus
- Experience structuring commercial models (rev share, reseller, embedded partnerships)
Skillset
- Strong commercial acumen - understands what drives revenue and margin
- Solid negotiation skills - can hold ground while progressing deals
- Ability to operate in cross-functional, high-ambiguity environments
- High attention to detail - no room for approximation
- Resilience for genuine cold outreach. Most of your first six months is finding partners who have never heard from us
Mindset
- Owner mentality - accountability without excuses
- Performance-driven - focused on outcomes, not activity
- Low ego, high standards - direct, constructive, and solution-oriented
- Comfortable being challenged - and challenging back when needed
Nice to Haves
- Experience working inside or alongside an agency, systems integrator or ISV — you’ll already know how partners decide which vendor to put in front of a client.
- Exposure to embedded payments, payfac or marketplace models.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Tokyo
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The Enterprise Customer Success Manager joins Harvey's Customer Success team as the strategic partner for enterprise clients in Japan. Harvey is opening a Tokyo office in early 2027 and already works with leading Japanese firms, including Mori Hamada & Matsumoto, Nagashima Ohno & Tsunematsu and Mitsubishi Corporation. The team's mission is to drive deep product adoption, deliver measurable business outcomes and build lasting relationships with legal and professional services organizations deploying Harvey's AI platform. This role owns the end-to-end post-sales experience for a portfolio of high-value enterprise accounts, from onboarding through renewal and expansion, and partners with Sales, Product and Legal Engineering to turn customer needs into product value. Japanese customers are currently supported by the APAC Customer Success team from Sydney (TBC: scope of the Japan book and handover). This is a founding in-market role, so the person will help shape how Harvey runs customer success in Japan.
WHAT YOU'LL DO
- Own strategic account management for a portfolio of enterprise clients in Japan, driving adoption, retention and expansion.
- Lead onboarding and implementation for new enterprise deployments, managing multi-stakeholder initiatives from scoping through go-live.
- Build and run success plans based on usage data, customer health and business objectives to reduce churn risk and find growth.
- Act as a trusted advisor on Harvey's AI capabilities through training, executive business reviews and workshops tailored to legal workflows, in Japanese and English.
- Work with Sales, Product and Legal Engineering to bring customer feedback into roadmap priorities and align on shared account goals.
- Develop scalable playbooks for the Japan customer success motion and contribute to the growth of Harvey's regional operations.
WHAT YOU HAVE
- At least 5 years in customer success, account management or strategic consulting within enterprise SaaS or technology, as a CSM with real account ownership.
- Enterprise experience. Backgrounds limited to SMB or mid-market do not translate to major accounts.
- Experience managing complex enterprise accounts with multiple stakeholders, including senior legal and executive leadership.
- Strong analytical skills with customer health data, product usage metrics and business KPIs.
- Executive presence and storytelling that hold a room, with the ability to influence technical and non-technical audiences.
- Native-level Japanese and strong business English.
- Experience with legal, professional services or regulated clients, or with AI and LLM products (preferred).
- Based in Tokyo, with the ability to travel within APAC as needed.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-GW1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Home-based, Mexico
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Role Summary
We are seeking an exceptionally organized, tech-forward Talent Operations Associate to join our Global Talent Acquisition team. As our first Talent Operations Associate in Mexico City, you will bridge the gap between high-touch candidate coordination and cutting-edge Talent Operations for Americas hiring.
We are looking for someone with a genuine passion and proven experience in AI and automation who can leverage emerging tools to drive process efficiencies and improve our operational capabilities such as streamline scheduling, unblock logistics challenges, and build data-driven dashboards. If you are comfortable working consultatively with senior stakeholders, being proactive and assertive in securing interviewer availability, and excited to redefine how hiring operations run, this role is for you.
This is a hybrid role, with 3 days in office.
Key Responsibilities
- AI-Driven Scheduling & Logistics: Own complex, multi-time-zone interview scheduling. Actively leverage AI tools and workflow automation to resolve interviewer declines, optimize availability, and eliminate manual coordination bottlenecks.
- Assertive Stakeholder Management: Partner directly with senior leaders, hiring managers, and interviewers. Confidently hold stakeholders accountable to SLAs, manage expectations, and secure necessary calendar availability.
- Data & Analytics (Dashboarding): Build and maintain recruitment and scheduling dashboards to track key metrics (e.g., interviewer bandwidth, time-to-schedule, drop-off rates) and transform raw operational data into actionable insights.
- Interviewer Enablement & Training: Manage and optimize interviewer training and shadowing programs, ensuring a scalable, consistent pool of qualified interviewers across all departments.
- ATS Optimization: Partner with the team to manage, configure, and optimize our talent tech stack (Ashby), testing new features and AI integrations to improve pipeline velocity.
Required Qualifications
- 2+ years of experience in high-volume, multi-region/country interview coordination, talent operations, or a similar recruitment support or operations function.
- Proactive Problem-Solving: A resourceful, solution-oriented mindset able to resolve high-friction scheduling logistics while simultaneously troubleshooting broader operational challenges across the hiring lifecycle.
- AI & Automation Proficiency: Proven experience or a demonstrated passion for using AI tools, prompt engineering, or workflow automations to solve operational inefficiencies.
- Data Fluency: Demonstrated ability to work with hiring data and build reporting dashboards to identify bottlenecks and guide decisions.
- Strong Executive Presence: Confident, tactful communication skills with the ability to manage senior stakeholders and hold them accountable to timeline commitments.
- Tech-Savvy: Hands-on experience with modern Applicant Tracking Systems (ATS) to manage candidate pipelines.
- Strong Project Management: Ability to prioritize, organize and manage multiple projects in various stages with ease.
Preferred Experience
- Direct experience with Ashby (ATS).
- Hands-on experience building custom dashboards or using business intelligence tools.
- Background in a high-growth technology, AI, or Fintech environment.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
As a
Manager, Customer Success
, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.
You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.
Reporting to the
Director of Customer Success,
, you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.
This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.
What you'll do
Lead
a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach
team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner
with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction.
Manage
resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop
senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate
with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support
customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve
the processes and tools used by the team and oversee initiatives tied to objectives and key results.
What you'll bring
Experience
leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability
to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge
of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity
with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill
in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability
to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness
to travel occasionally for customer meetings and team events, as needed.
Strength
in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care
in your leadership approach—able to coach with empathy and build trust on a human level.
Interest
in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.
About the team
On the
Customer Success
team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.
We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.
In this role, you will manage a team in
North America
while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$124,800
—
$210,600 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Egypt
ABOUT CINCOM
Cincom builds and supports enterprise software used by organisations across EMEA, with three main product lines: CPQ, Eloquence (customer communications management) and Smalltalk. Our customers run our products on their own infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed.
PURPOSE OF THE ROLE
You will run Cincom’s hosted customer estate day to day, making sure every hosted customer gets a secure, reliable and cost-controlled service. You will manage our cloud services for those customers, build and configure their environments to our reference designs, and work closely with our Kubernetes Engineer, who will move into your team once the structure is finalised.
Hosted Services is part of our new Support function, which is building a professional 24/7 service across all our products. You will work closely with the Principal Infrastructure Architect, who owns the reference designs and sizing, and with the product DevOps teams.
KEY RESPONSIBILITIES
Run the hosted estate
Own the day-to-day operation of hosted customer environments: patching, backups, monitoring, capacity and change.
Act as the senior escalation point for hosting incidents, and drive them to resolution with the product teams where needed.
Run disaster recovery tests on schedule and fix what they find.
Keep runbooks and operational documentation current.
Cloud services and cost
Manage our cloud subscriptions and services for hosted customers, mainly Azure.
Track and control cloud spend for each customer, and flag cost or capacity issues early.
Manage reserved capacity, renewals and cloud provider support cases, working with the Principal Infrastructure Architect and Finance on commercial decisions.
Build and configure
Build and configure new customer environments to approved reference architectures, using infrastructure as code.
Work with the Kubernetes Engineer to run and improve our container platform.
Set up test environments, and support the Principal Infrastructure Architect and product teams in performance-testing configurations for hosted and on-premise deployments.
Customers
Be the technical contact for hosted customers on their environment, availability and service levels.
Report on availability, incidents and performance against hosting service levels.
Onboard new hosted customers smoothly, working with Delivery and Client Success.
Lead and improve
Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised. Until then, the Kubernetes Engineer sits in the Eloquence product engineering team and you will work closely with them.
Automate repetitive work, and improve monitoring and alerting.
Provide evidence and controls for ISO 27001 and SOC 2 certification, working with our process and compliance lead.
Requirements
Essential
Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level).
Hands-on infrastructure as code, using Terraform, Bicep or similar.
Working experience with Kubernetes and containers, ideally Azure Kubernetes Service.
Strong Windows and Linux server administration, plus relational databases (for example SQL Server, Oracle or PostgreSQL).
Backup, disaster recovery and monitoring tooling in practice, not just in theory.
Comfortable talking to customers about their service, and calm under incident pressure.
Able to work effectively as part of a remote team spread across time zones.
Desirable
Experience of performance or load testing tools.
Cloud cost management or FinOps experience.
Experience in an ITIL-based support organisation, and in ISO 27001 or SOC 2 environments.
Some experience leading or mentoring an engineer.
WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS
Hosting service levels met and reported to every hosted customer.
Patching and backups on schedule across the estate, with disaster recovery tested and documented.
Cloud spend known for each customer, with no surprises.
New customer environments built through infrastructure as code, to reference designs.
Fewer repeat incidents, and runbooks the wider Support team can use.
Benefits
Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law)
Full-time role
Availability for occasional short travels
Payment in USD
Equipment provided by the company
Contractor fee range - $2,500–$3,500 USD per month
Equal Opportunity Employer
PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
AI Use Disclosure
During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights.
This job posting is for an existing vacancy.
Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ajman, United Arab Emirates; Sharjah, United Arab Emirates; Al Ain, United Arab Emirates; Fujairah, United Arab Emirates
Apt Resources is currently seeking an experienced and reliable
Household Driver
on behalf of a private family in Dubai. The ideal candidate should have extensive knowledge of Dubai roads, a clean driving record, and proven experience providing personal or family driving services.
The successful candidate will be responsible for safely transporting family members, assisting with daily school runs, airport transfers, and maintaining the household vehicles.
Key Responsibilities
Safely transport family members, including children, to their daily activities, school, appointments, and other destinations.
Handle airport pick-ups and drop-offs, including occasional early-morning and late-night transfers.
Plan routes in advance and monitor traffic conditions to ensure punctual arrivals.
Maintain the cleanliness and overall condition of household vehicles.
Conduct regular vehicle checks, including tyres, fluids, lights, air conditioning, and safety equipment.
Coordinate vehicle servicing, registration renewals, insurance, and inspections.
Handle household errands, including collecting and delivering documents, parcels, groceries, and purchases.
Maintain accurate records of fuel expenses, vehicle maintenance, and other related expenses.
Maintain strict confidentiality regarding the family's personal information, movements, and activities.
Requirements
Valid UAE light-vehicle driving licence.
Minimum 5 years of driving experience in Dubai.
Previous experience as a private or household driver for a family.
Excellent knowledge of Dubai roads and other Emirates.
Experience driving SUVs and luxury vehicles.
Experience transporting children, with a calm and patient approach.
Clean driving record with no serious traffic violations or black points in the last 3 years.
Good spoken and written English communication skills.
Comfortable using smartphone applications such as Drivvo, Google Maps and WhatsApp.
Must be punctual, trustworthy, discreet, and flexible with working hours.
Portuguese or Arabic language skills would be an advantage.
Benefits
Salary & Benefits
Monthly Salary: AED 4,500.
Free accommodation (private driver's room).
UAE residence visa and medical insurance provided.
30 days paid annual leave.
One annual economy return flight ticket to home country after 12 months of service.
One paid day off per week (Sunday).
Working Schedule:
6 days per week, Monday to Saturday.
Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Ajman, United Arab Emirates; Sharjah, United Arab Emirates; Al Ain, United Arab Emirates; Fujairah, United Arab Emirates
Location: Mexico
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
About Incode
Incode is a Series B unicorn ($2 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.
The Impact You’ll Make
As Corporate Governance Analyst at Incode, you will own the corporate records, equity administration, and legal operations that underpin our entire global entity structure. You’ll keep 20+ entities organized and compliant, support the legal and finance teams with day-to-day legal ops, and use automation — including AI tools — to reduce manual work over time. This role starts with a full governance load and grows in scope as you build and automate the processes that make it run. You will be the person who makes sure nothing slips — ever.
What You’ll Own & Drive
Corporate Governance
— Maintain the minute book and corporate records across all entities: directors, officers, signatories, and powers of attorney. Manage registrations, annual filings, certificates of good standing, and apostilles across jurisdictions. Coordinate board and stockholder consents from draft to executed copy, and liaise with outside counsel to flag issues early.
Equity Administration
— Own Carta end-to-end: grant approvals and corrections, certificate approvals, and cap table reconciliation against board-approved actions — ensuring records match at all times.
Debt & Lender Compliance
— Maintain the covenant and reporting calendar for credit agreements, ensuring financials, compliance certificates, and notices go out on time. Flag corporate actions requiring lender consent, and coordinate guarantor joinders and account control agreements with FP&A and outside counsel.
Legal Ops Support
— Handle administrative requests from the commercial legal team, complete due diligence and customer questionnaires, support legal invoice management via Brightflag, draft intercompany agreements, and compile entity and officer data for insurers, auditors, and diligence processes.
Contract Administration
— Own the central contract repository for customer and vendor agreements. Track key terms, renewal and notice dates, and proactively alert contract owners ahead of deadlines.
Process Automation
— Build and document repeatable processes, and automate recurring governance and legal ops work using AI tools and workflow automation — progressively freeing up capacity for broader legal operations.
The Qualities That Set You Apart
Obsessively Detail-Oriented
— You catch what others miss, own your deadlines without reminders, and feel uncomfortable when records are incomplete or out of date.
Structured & Process-Driven
— You build systems where there are none, document everything, and make recurring work progressively more efficient.
Legally Literate
— You’re comfortable reading corporate consents, governance documents, and agreements, and you have a sense for when something doesn’t tie.
Proactive Communicator
— You flag issues early, keep stakeholders informed, and coordinate effectively across Legal, Finance, and outside counsel without needing to be prompted.
AI-Forward
— You actively look for ways to use AI and automation tools to reduce manual work and improve the quality and speed of your output.
Your Background
3+ years of experience in corporate governance, paralegal, corporate secretary, legal ops, or equity administration.
Working knowledge of multi-jurisdictional entity management, including Delaware filings and international subsidiary structures.
Professional-level English, written and spoken.
Strong attention to detail and a proven track record of deadline ownership.
Carta, DocuSign, or Brightflag experience is a strong plus.
Prior experience at a US-headquartered company with international subsidiaries is an advantage.
Exposure to credit agreements, lender reporting, or covenant tracking is a bonus.
Why Incode?
Mission with Meaning
– Shape how billions of people prove identity—safely, simply, and ethically.
Rocket-Ship Growth
– Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing
– Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy
– Operate like a founder with the resources of a unicorn.
Global Impact
– Every program you launch will reverberate across industries and continents.
Ready to ignite the future of trust?
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about
Life at Incode
!
Benefits & Perks:
Flexible Working Hours & Workplace
Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team's mission is to deliver strategic, efficient value at scale—ensuring customers adopt Harvey's AI solutions deeply and renew with confidence. This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals motion to maximize net revenue retention. Scaled CSMs partners closely with Sales, Legal Engineering, and Product to translate customer feedback into roadmap influence and expansion opportunity. It is a rare opportunity to shape a growing function at the intersection of AI innovation and customer value delivery.
WHAT YOU'LL DO
- Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement.
- Lead scaled customer engagement motions—including QBRs, value reviews, and enablement sessions—to maximize product adoption and demonstrate ongoing ROI.
- Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue.
- Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs.
- Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals.
- Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion.
WHAT YOU HAVE
- 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.
- Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets.
- Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts.
- Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews.
- Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy.
- Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment.
COMPENSATION
$115,000 - $130,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-BS1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
seniorDallas, Texas, United States
ОфисseniorEbene
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