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Location: Hong Kong WHAT YOU'LL DO As a Deployment Strategist at Wonderful, you are responsible for making AI deployments actually land. Wonderful is the AI operating system for enterprises, helping them close the gap between what AI enables and how they operate today. You lead enterprise customers from early discovery through pilot and production rollout, translating ambitious AI initiatives into clear scopes, executable plans, and measurable outcomes. You sit between the customer, Forward Deployed Engineers, and Product, ensuring everyone is aligned on what is being built, why it matters, and how it will succeed in production. This is a hands-on role for people who enjoy ambiguity, ownership, and seeing complex projects through to the end. - Embed deeply with customers to understand their processes and systems, identify the most important problems to solve, and obsess over helping them win. - Lead discovery with enterprise customers to understand workflows, constraints, and success criteria. - Define scope, success metrics, and integration plans for pilots and rollouts. - Translate customer needs into clear deployment plans for engineering teams. - Coordinate deployments across Product, Engineering, and customer stakeholders. - Track progress, manage risks, and remove blockers throughout the deployment. - Support production launches and ensure solutions are adopted and working as intended. - Monitor deployed agents and drive follow-up improvements based on real usage. - Identify additional use cases and expansion opportunities with customers. You will spend time onsite with customers, working through real constraints, answering difficult questions, and ensuring solutions deliver real value. WHY SHOULD YOU - You’ll be part of what is tipped as the fastest-growing startup in Europe. - Work on a cutting-edge agentic solution, the hottest topic in Enterprise right now. - You’ll join a team of high-agency builders coming from the best tech companies out there. - Never boring - you’ll be solving problems for and with the biggest Enterprises in the world. WHO YOU ARE - Experience in deployment-focused, technical, or execution-oriented roles. - Strong ability to structure ambiguous problems and turn them into concrete plans. - Comfort working with technical concepts such as APIs, MCP, data flows, and system integrations. - Clear communication and strong stakeholder management skills. - High ownership mindset and bias toward action. - Interest in building and deploying AI-powered systems in real environments. NICE TO HAVE - Background in solutions engineering, technical consulting, or forward-deployed roles. - Prior hands-on engineering experience. - Experience supporting production software launches. - Experience working in high-growth or early-stage environments. WHY THIS ROLE EXISTS Enterprises are ready to use AI, but execution is the hard part. This role exists to bridge that gap. You will help customers deploy AI agents that integrate with real systems, respect real constraints, and deliver measurable outcomes. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Czech Republic WHAT YOU'LL DO As a Deployment Strategist at Wonderful, you are responsible for making AI deployments actually land. Wonderful is the AI operating system for enterprises, helping them close the gap between what AI enables and how they operate today. You lead enterprise customers from early discovery through pilot and production rollout, translating ambitious AI initiatives into clear scopes, executable plans, and measurable outcomes. You sit between the customer, Forward Deployed Engineers, and Product, ensuring everyone is aligned on what is being built, why it matters, and how it will succeed in production. This is a hands-on role for people who enjoy ambiguity, ownership, and seeing complex projects through to the end. - Embed deeply with customers to understand their processes and systems, identify the most important problems to solve, and obsess over helping them win. - Lead discovery with enterprise customers to understand workflows, constraints, and success criteria. - Define scope, success metrics, and integration plans for pilots and rollouts. - Translate customer needs into clear deployment plans for engineering teams. - Coordinate deployments across Product, Engineering, and customer stakeholders. - Track progress, manage risks, and remove blockers throughout the deployment. - Support production launches and ensure solutions are adopted and working as intended. - Monitor deployed agents and drive follow-up improvements based on real usage. - Identify additional use cases and expansion opportunities with customers. You will spend time onsite with customers, working through real constraints, answering difficult questions, and ensuring solutions deliver real value. WHY SHOULD YOU - You’ll be part of what is tipped as the fastest-growing startup in Europe. - Work on a cutting-edge agentic solution, the hottest topic in Enterprise right now. - You’ll join a team of high-agency builders coming from the best tech companies out there. - Never boring - you’ll be solving problems for and with the biggest Enterprises in the world. WHO YOU ARE - Experience in deployment-focused, technical, or execution-oriented roles. - Strong ability to structure ambiguous problems and turn them into concrete plans. - Comfort working with technical concepts such as APIs, MCP, data flows, and system integrations. - Clear communication and strong stakeholder management skills. - High ownership mindset and bias toward action. - Interest in building and deploying AI-powered systems in real environments. NICE TO HAVE - Background in solutions engineering, technical consulting, or forward-deployed roles. - Prior hands-on engineering experience. - Experience supporting production software launches. - Experience working in high-growth or early-stage environments. WHY THIS ROLE EXISTS Enterprises are ready to use AI, but execution is the hard part. This role exists to bridge that gap. You will help customers deploy AI agents that integrate with real systems, respect real constraints, and deliver measurable outcomes. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Finance Operations Intern who is analytical, detail-oriented, and reliable to join our Finance team. The ideal candidate is someone who enjoys working with financial data, investigating discrepancies, and ensuring accuracy and consistency across financial records. You will thrive in a structured, collaborative environment where you can apply your academic knowledge to real-world financial operations and learn how an international business manages its financial processes. Strong analytical thinking, attention to detail, and a methodical approach to problem-solving are essential, along with a willingness to work with reconciliations, accounts payable balances, financial reports, and operational documentation. The ability to take ownership of assigned tasks, meet deadlines, learn new tools and processes, and approach routine work with care and consistency will be key to your success in this role. If you’re passionate about finance, working with numbers, solving problems, and continuously learning, and you’re looking to build a strong foundation for a career in Financial Operations, we would love to hear from you!   ABOUT US   Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.   For more information, visit xsolla.com. RESPONSIBILITIES Perform financial reconciliations with partners following established procedures and guidelines. Review completed reconciliations to check the accuracy and completeness of results. Assist with analyzing outstanding accounts payable (AP) balances and reviewing AP alerts to identify discrepancies and items requiring further investigation. Audit financial documentation in Box to check report availability, completeness, and compliance with established procedures. Review financial reports and supporting documentation for accuracy, completeness, and consistency. Assist with reviewing and updating accounts payable and accounts receivable workflows and process documentation. Maintain and update Finance Operations documentation and procedures in Confluence. Document reconciliation procedures, key learnings, identified discrepancies, and potential process improvements. Support the team with recurring financial operations tasks and other operational activities as required. QUALIFICATIONS Education: Currently in the final year of a university degree or recently graduated in Finance, Accounting, Economics, or a closely related field. Academic Performance: Minimum CGPA of 3.5 for candidates without relevant work experience, or 3.3 for candidates with relevant work experience. English Proficiency: Strong English communication skills (minimum B2). CVs and cover letters must be submitted in English. Analytical Skills: Basic understanding of financial and accounting concepts, with the ability to analyze information, identify inconsistencies, and draw logical conclusions. Attention to Detail: Careful and methodical approach to working with numbers, financial records, and documentation. Technical Skills: Basic proficiency in Microsoft Excel or Google Sheets. Familiarity with formulas, filters, and data organization is an advantage. Problem-Solving: Willingness to investigate discrepancies, ask questions, and learn how to resolve unfamiliar issues. Responsibility and Organization: Ability to manage assigned tasks, follow established procedures, meet deadlines, and maintain accurate records. Learning Mindset: Motivation to develop practical skills in financial operations, learn new tools and systems, and respond constructively to feedback. Working Style: Comfortable performing recurring operational tasks independently after training, while knowing when to seek guidance or escalate issues. Availability: Available for an on-site internship in Kuala Lumpur. BENEFITS: Convenient work tools Google Chat, Gmail, Google Drive, Confluence Professional growth Rich knowledge exchange within the company More perks No dress code Comfortable and new office environment  PHYSICAL DEMANDS The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.  The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: https://xsolla.com/careers/vacancies

Location: Kuala Lumpur, Malaysia; Istanbul, Turkey; London, United Kingdom; Cape Town, South Africa; Sydney, Australia Eram Talent is a leading recruitment company focused on connecting top talent with industry leaders. We are currently looking for a skilled Civil Engineer specializing in Transportation Planning & Traffic Engineering to join our team in Saudi Arabia. This role involves working on the design, analysis, and implementation of transportation systems that enhance mobility and ensure safety on the roads. As a Civil Engineer in this field, you will be responsible for conducting traffic studies, developing transportation plans, and collaborating with various stakeholders to improve traffic flow and reduce congestion. You will utilize advanced modeling tools and technologies to assess current transportation systems and propose innovative solutions that address both operational and environmental concerns. If selected, the work location would be onsite at Saudi Arabia. Responsibilities Interface with company representatives and government authorities to address traffic and transportation safety improvements in the Eastern Province. To act as a technical lead to various traffic safety engineering related work tasks. To oversee work being carried out by subordinate members of the engineering group. To support and guide work being undertaken by group members. To review and assist in developing scope-of-works for the company’s projects/studies (e.g., Road Safety audit, Traffic Impact study, Temporary Traffic Management, etc.) To review and provide initial inputs on design, specifications of existing/proposed roadway schemes within and around company facilities utilizing applicable industry standards and guidelines. To prepare letters, meeting notes, working papers, technical notes, reports and technical presentations. To enhance Traffic Safety Services Dept. - Engineering group staffs’ technical capacity by: establish proper training and develop efficient processes for knowledge sharing/transfer. Requirements Bachelor's degree in Civil Engineering or a related field. Minimum of 10 years of experience in transportation planning and traffic engineering. The candidate shall have technical proficiency in Highway Design, Transportation Planning & Traffic Safety Studies The candidate shall to be familiar with using international standards such as AASHTO-Green Book, HCM, HSM, MUTCD, and related ITE & FHWA guidelines. Certification Requirement: The candidate must be professional certified & licensed (i.e., PE, PTOE, PTP, RoSPA, or RSP) Proficient in traffic modeling software (e.g., VISSIM, SYNCHRO, HCS). Strong knowledge of transportation engineering principles, policies, and standards. Experience in conducting traffic studies and designing signal plans. Excellent analytical and problem-solving skills. Effective communication and teamwork abilities. Ability to manage multiple projects and meet deadlines.

Location: Hong Kong ROLE OVERVIEW: You’ll lead and close high-stakes enterprise deals across the region, expand existing relationships, and create durable revenue streams with major organizations. - Build and grow trusted relationships with CxOs, IT leaders, and Customer Service executives in large enterprises. - Drive measurable growth within the accounts you own, turning them into long-term success stories. - Expand Wonderful’s footprint by opening new doors and landing fresh enterprise customers. - Hit - and exceed - activity, pipeline, and revenue targets, setting the bar for sales excellence. - Keep customer details sharp and actionable in Salesforce: use cases, purchase timelines, next steps, and forecasts. - Sell on value, not features using a solution-based approach that proves real business impact for customers. REQUIREMENTS: - 7+ years of smashing Sales quotas in SaaS or AI-driven solutions, consistently closing large, complex accounts with multi-stakeholder cycles - Exceptional communication, presentation, and negotiation skills - The ability to work independently, manage a sales pipeline, and prioritize effectively - Excellent English (written and spoken) plus fluency in local language - A passion for artificial intelligence and a "get-it-done" attitude - A "hunter" mentality with a track record of generating new leads and closing deals - A proven ability to navigate and win in early-stage, high-growth environments, staying sharp and effective with limited oversight - Strong relationships with CxOs and senior decision-makers at enterprise level with the credibility to open new doors fast - The skill to cut through tech jargon and turn technical capabilities into clear, compelling business value that makes executives lean in - Proven wins working hand-in-hand with System Integrators and Hyperscalers to drive joint success - Bachelor’s Degree (or equivalent hustle and expertise) Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Tabuk, Saudi Arabia; Lusail, Qatar Eram Talent is currently seeking a dedicated Prototyping Support Technician to join our team in Saudi Arabia. The Prototyping Support Technician provides operational support for outdoor testing projects and maintains general prototyping workshop equipment. The role supports the planning, coordination and execution of technical initiatives, experiments and installations, while also contributing to the reliable operation, troubleshooting and continuous improvement of Prototyping Core Lab assets and equipment. As a Prototyping Support Technician, you will have the opportunity to work with advanced manufacturing technologies and contribute to innovative design processes. Key Responsibilities: Coordinate and support renewable energy–related technical activities, including planning, scheduling, and execution of experiments, tests, and installations. Provide hands-on troubleshooting and diagnostics for electrical, electronic, mechanical, and control systems within the Prototyping Core Lab. Perform routine inspections and preventative maintenance to ensure equipment reliability, safety, and optimal performance. Assist in equipment setup, installation, commissioning, and verification to ensure systems meet technical specifications and operational requirements. Apply strong technical knowledge of electrical, mechanical, mechatronic, PLC, CNC, and control systems used in prototyping environments. Coordinate technical tasks and installations effectively, ensuring timelines, resources, and safety standards are maintained. Support researchers and project teams with practical problem-solving, technical guidance, and adherence to SOPs and HSE procedures. Maintain accurate technical documentation, maintenance records, inspection reports, and project logs. Contribute to continuous improvement by identifying workflow enhancements, conducting risk assessments, and implementing root cause analysis to prevent recurring issues. Demonstrate adaptability and the ability to work effectively in outdoor testing environments and under operational pressure. Requirements Technical diploma or accredited apprenticeship in Electrical, Electronic, Mechatronics, Mechanical, or a related technical field. 5 years of hands-on experience in commissioning, testing, and maintenance of electrical and/or mechatronic systems. Practical experience servicing and maintaining prototyping workshop equipment, with PLC and CNC exposure considered an advantage. Proven ability to troubleshoot and resolve electrical, mechanical, electronic, and control system faults effectively. Experience working in technical laboratory, workshop, or outdoor testing environments with strong adherence to safety and documentation standards.

Location: Riyadh, Saudi Arabia; Dammam, Saudi Arabia; Al Khobar, Saudi Arabia Eram Talent is seeking a proficient Master Data Management (MDM) Business Analyst - Informatica to join our dynamic team. In this role, you will serve as a key liaison between business stakeholders and technical teams to ensure that Informatica-based MDM solutions effectively meet organizational data management needs. You will be responsible for gathering and documenting business requirements, analyzing existing data processes, and collaborating with technical teams on solution design and implementation. You will also help in identifying data quality issues, facilitate data governance activities, and support ongoing MDM initiatives to improve data accuracy, consistency, and compliance. If selected, the work location would be onsite at Al Khobar. Key Responsibilities Collaborate with business stakeholders to understand their master data requirements, document data definitions, and analyze data structures for optimal data management. Plan and execute data migration activities, including data mapping, data extraction, transformation, and loading (ETL) processes, during system upgrades or platform transitions. Ensure compliance with data security and privacy regulations, implement access controls, and monitor data usage to protect sensitive master data. Conduct thorough analysis of existing master data sets to identify discrepancies, anomalies, and opportunities for improvement, providing actionable insights to stakeholders. Develop and generate reports, dashboards, and data visualizations to provide insights into master data quality, trends, and performance, supporting decision-making processes. Facilitate change management activities related to master data management initiatives, including communication, training, and stakeholder Develop and enforce master data governance policies, standards, and processes to ensure data quality, consistency, and compliance with regulatory requirements. Collaborate with business users and IT teams to map data sources, define data hierarchies, and create data models that support effective master data management. Define and implement data standardization rules and processes to harmonize master data elements across disparate systems and business units. Coordinate the integration of master data management solutions with existing enterprise systems, ensuring seamless data flow and interoperability. Requirements Bachelor’s degree in Information Technology, or equivalent from a recognized and accredited university is required 5+ Years of Work Experience as a Master Data Management (MDM) Business Analyst or similar role is required. Certified Data Privacy Solutions Engineer (CDPSE) preferred Certifications in MDM or Informatica is highly preferred. Experience in Information Technology / Data Solutions / Networking / Cybersecurity preferred Proven experience as a Business Analyst, specifically in Master Data Management (MDM). Strong understanding of MDM principles, data governance, and data quality management. Experience with MDM tools (e.g., Informatica, SAP MDG, Oracle) is a plus. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills to effectively engage with stakeholders.

Location: Global (Remote) Workplace: Remote EXECUTIVE ASSISTANT Team: CEO Office Location: Flexible / Remote Reporting to: CEO ROLE OVERVIEW Rwazi operates in a high-velocity, AI-native environment where clarity, follow-through, and structured thinking are essential. The Executive Assistant supports the CEO in day-to-day executive operations — documentation, planning cadence, structured follow-ups, and internal coordination. This is a foundational role inside the CEO’s office. While the title is traditional, the expectation is not. We are looking for someone with former founder instincts or strong analytical pedigree — who understands strategy, but is comfortable operating in a support capacity without ego. This role requires intelligence, discipline, and humility. CORE MANDATE The Executive Assistant is accountable for: - Maintaining executive documentation rigor - Structuring meetings into clear outputs and actions - Tracking cross-functional commitments - Supporting board and planning cycles - Reducing cognitive load on the CEO This role strengthens executive execution hygiene. KEY RESPONSIBILITIES EXECUTIVE DOCUMENTATION & STRUCTURING - Capture high-quality, structured notes in executive and board meetings - Translate discussions into clear action items with owners and deadlines - Maintain organized, searchable documentation systems - Draft memos, summaries, and internal briefs PLANNING & CADENCE MANAGEMENT - Support quarterly and annual planning processes - Assist in preparing board decks and executive materials - Maintain visibility over key company-wide priorities - Ensure follow-through across functional leaders CROSS-FUNCTIONAL COORDINATION - Track execution commitments across teams - Follow up on deadlines and deliverables - Escalate slippage early and objectively - Maintain structured dashboards of ongoing initiatives OPERATIONAL & ADMINISTRATIVE SUPPORT - Manage executive scheduling and prioritization - Coordinate internal and external communications - Maintain high professional standards in all outputs ROLE IMPACT Strong performance results in: - Clear executive decision trails - Fewer dropped commitments - Tighter cross-functional alignment - Faster execution cycles - Increased CEO focus on strategic priorities WHAT THIS ROLE IS NOT - This is not a strategic leadership role - This is not independent product or revenue ownership - This is not a stepping stone to immediate executive authority This role requires comfort operating in a support function — regardless of prior seniority. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - Former founder, operator, or builder experience OR strong analytical background (consulting, finance, research, technical environments) - Exceptional structured writing ability - Strong analytical reasoning and pattern recognition - Comfort synthesizing complex discussions into clarity - High attention to detail - Ability to operate without ego in a support capacity - Strong discretion and professionalism Former founders are welcome — provided they are motivated by discipline and execution, not status. CULTURAL FIT We value individuals who: - Think sharply but act humbly - Prefer execution over visibility - Take pride in structured output - Care about precision - Follow through consistently HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Clarity and structure of written work - Analytical depth in summarizing complex discussions - Discipline in tracking commitments - Comfort supporting executive workflows - Absence of ego in operational contexts SUMMARY The Executive Assistant strengthens the CEO’s office by applying founder-level thinking and analytical rigor to executive documentation, planning, and follow-through. This role is foundational to maintaining speed, clarity, and execution discipline as Rwazi scales.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Build enterprise-grade AI agents for healthcare: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands. - Discover where agents will make an impact: Ground-up discovery is a critical part of the role. Work closely with providers, payers, RCMs and pharmaceutical companies to identify new use cases and opportunities for AI Agents to deliver impact for their business. You should be our customer’s trusted advisor, and be able drive strategic decisions for our customers. - Engage with customers: In the role, you will engage with all levels of our customers’ businesses: - Discover and assess their requirements. - Prepare and present demonstrations of Sierra’s agent. - Address and overcome technical challenges in the business process by working with technical counterparts. - Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes. - Become trusted advisors and drive strategic technical strategies for our customers. - Shape the platform and healthcare roadmap: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare. EXAMPLE PROJECTS These are examples of projects our healthcare team has worked on: - Develop net new agentic healthcare products that can cut costs and drive revenue in the healthcare ecosystem. - Build AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?" - Develop voice and chat agents for nonprofit healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location - Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics - Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates - Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility. - Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions WHAT YOU'LL BRING - 5-7+ years experience in product development of highly technical products. - Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager. - Experience crafting and tailoring a message for potential customers, including executives. - Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments. - Degree in a technical or related field, or equivalent professional experience. - Genuine interest in healthcare and improving patient/member experiences EVEN BETTER... - Experience in healthcare technology, health IT or working with healthcare organizations - Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy) - AI-related experience (experience with product development for AI agents a plus). - Some coding experience with React, Typescript, and Go. - MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles). - Past roles that interface with end customers to influence software development. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s distribution partnerships team is passionate about unlocking new sources of revenue and hyper-scaling growth through the power of strategic alliances. This includes accelerating go-to-market (GTM) efforts, driving adoption of Figma’s platform, and unlocking new use cases via our suite of AI tools. We are looking to hire an experienced business development and partnerships professional to scale our efforts with agencies, systems integrators, consultancies, and commercial partners (resellers) across the globe. This includes driving revenue growth and supporting customers across North America in both commercial and public sectors (government). This is not a channel sales role - we are focused on new critical initiatives and analyzing how partnerships best serve the long-term needs of Figma’s business. This is an exciting opportunity to join an emerging team at Figma where you will play an active role in shaping our long-term partner strategy. You will build new revenue-focused partner programs from scratch and scale our existing motions to better serve customers as Figma’s platform continues to evolve. This is a full-time role that can be held from our New York City or San Francisco hub - or remotely in the United States. What you’ll do at Figma: Identify, evaluate, and execute new strategic distribution opportunities that require complementary GTM partners, and onboard qualified organizations into Figma’s formal partner program Manage and grow relationships with service and commercial partners across AMER — including public sector and Federal clients — driving partner-influenced revenue and aligning on mutual success plans, critical metrics, and documented wins Partner with Figma’s GTM teams to source, scope, and progress partner-influenced opportunities, while identifying new co-marketing and co-selling motions that expand reach and unlock new use cases Evaluate and mature indirect sales motions in the context of Figma’s established sales model, recommending improvements that streamline execution and support long-term growth Educate and enable the partner ecosystem on Figma’s products, services, and AI capabilities, while building strong cross-functional relationships with Sales, Marketing, Customer Experience, Product, and other internal partners We'd love to hear from you if you have: 10+ years of professional experience in partnerships, business development, channel, or related GTM roles 3+ years of experience handling external GTM partners (e.g., SIs, agencies, consultancies, ISVs, resellers, marketplaces, or referral partners) Proven experience building partner programs or strategies from inception to execution, including defining important metrics and revenue goals Experience managing multiple strategic partner relationships simultaneously and driving measurable revenue outcomes While not required, it’s an added plus if you also have: Experience working with partners to influence or capture business within the U.S. Federal government Worked at a service organization or channel partner in a direct GTM capacity Sold to product, design, or technical audiences Familiar with UX/UI design principles, collaboration tools, or digital product development workflows Exposure to a sales methodology (e.g., MEDDICC, Command of the Message) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $140,000 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Global (Remote) Workplace: Remote DECISION INTELLIGENCE ANALYST Team: Product Location: Flexible / Remote Reporting to: VP of Product ROLE OVERVIEW Rwazi’s platform produces decision-grade outputs powered by structured reasoning and AI-assisted judgment. The Decision Intelligence Analyst owns decision quality. This role evaluates system outputs, identifies reasoning weaknesses, and strengthens AI judgment through structured feedback and training loops. It ensures the platform does not merely generate outputs — but generates sound, defensible decisions. The Decision Intelligence Analyst is the quality control layer for decision intelligence. CORE MANDATE The Decision Intelligence Analyst is accountable for: - Evaluating decision outputs for logical integrity and sound reasoning - Identifying patterns of judgment failure or inconsistency - Designing structured feedback loops to improve AI reasoning - Training and refining AI judgment frameworks - Defining measurable standards for decision quality This role governs the reliability of Rwazi’s decision engine. KEY RESPONSIBILITIES DECISION OUTPUT EVALUATION - Review system outputs for logical coherence and reasoning rigor - Assess signal interpretation accuracy - Identify tradeoff miscalculations or flawed inference pathways - Document recurring reasoning gaps AI JUDGMENT TRAINING - Create structured examples to refine reasoning performance - Develop edge-case libraries for training robustness - Formalize evaluation rubrics for decision quality - Collaborate with R&D to improve reasoning architecture QUALITY STANDARDS & METRICS - Define measurable criteria for decision-grade output - Track improvements in reasoning consistency - Monitor drift in output quality over time - Establish acceptance thresholds for release FAILURE MODE ANALYSIS - Identify systemic reasoning weaknesses - Surface blind spots in signal modeling - Propose structured adjustments to logic layers - Escalate structural flaws early CROSS-FUNCTIONAL COLLABORATION - Partner with Product to align quality with roadmap goals - Collaborate with R&D on advanced reasoning improvements - Provide structured feedback to Engineering when system behavior deviates ROLE IMPACT Strong performance in this role results in: - Higher confidence in decision outputs - Reduced reasoning inconsistencies - Improved explainability - Faster detection of system drift - Stronger enterprise trust This role protects the intellectual credibility of the platform. WHAT THIS ROLE IS NOT - This is not general QA - This is not surface-level data validation - This is not simple output review This role evaluates reasoning quality, not formatting correctness. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - Strong analytical and logical reasoning ability - Experience evaluating AI systems, decision frameworks, or complex models - Comfort dissecting multi-step reasoning chains - Ability to formalize judgment criteria - Strong written clarity and structured thinking - Comfort working with ambiguity and edge cases Candidates may come from applied AI evaluation, consulting, operations research, economics, philosophy of logic, or technically rigorous analytical fields. CULTURAL FIT We value analysts who: - Obsess over reasoning integrity - Question outputs rather than accept them - Care about intellectual rigor - Prefer structured evaluation over intuition - Are comfortable holding high standards HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Their ability to critique and improve structured reasoning - Clarity of their evaluation frameworks - Depth of logical analysis - Ability to identify hidden failure modes - Their rigor in defining measurable quality standards We prioritize demonstrated reasoning discipline over titles alone. SUMMARY The Decision Intelligence Analyst safeguards the quality and integrity of Rwazi’s decision engine. This role ensures that as AI capabilities expand, decision outputs remain structured, defensible, and enterprise-grade.

Location: Global (Remote) Workplace: Remote RESEARCH ENGINEER Team: Research & Development Location: Flexible / Remote Reporting to: Head of R&D ROLE OVERVIEW Rwazi’s research initiatives require rapid experimentation, prototyping, and system validation. The Research Engineer enables applied research through technical system construction. This role builds prototypes, experimental pipelines, evaluation tooling, and research infrastructure that allow decision concepts to be tested under real-world constraints. The Research Engineer operationalizes research velocity. CORE MANDATE The Research Engineer is accountable for: - Building research prototypes and sandbox environments - Developing evaluation tooling for decision systems - Implementing experimental system architectures - Enabling fast iteration between theory and validation - Maintaining technical research infrastructure This role bridges conceptual research and system reality. KEY RESPONSIBILITIES PROTOTYPE DEVELOPMENT - Implement experimental decision pipelines - Build modular, testable research architectures - Translate conceptual models into runnable systems RESEARCH TOOLING & INFRASTRUCTURE - Create evaluation frameworks for reasoning outputs - Build simulation environments for controlled testing - Develop benchmarking systems for decision performance EXPERIMENT ENABLEMENT - Implement A/B logic and structured experiment tracking - Optimize iteration cycles for research testing - Ensure reproducibility of experimental results SYSTEM INTEGRATION SUPPORT - Collaborate with Decision Research Scientists to encode models - Provide technical validation of research concepts - Identify engineering constraints early ROLE IMPACT Strong performance in this role results in: - Faster research iteration cycles - More reliable prototype validation - Reduced gap between research and production - Higher experimental rigor This role accelerates Rwazi’s long-term capability development. WHAT THIS ROLE IS NOT - This is not product feature engineering - This is not maintenance development - This is not short-term optimization This role builds experimental systems. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - Strong software engineering fundamentals - Experience building experimental or prototype systems - Comfort working in ambiguous research environments - Ability to balance speed and technical rigor - Familiarity with AI pipelines or decision architectures Candidates may come from research labs, AI startups, advanced analytics teams, or system architecture roles. HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Their ability to rapidly implement experimental systems - Technical clarity and modularity of their code - Comfort working with incomplete specifications - Understanding of evaluation logic and system validation - Ability to collaborate with research-oriented thinkers SUMMARY The Research Engineer enables Rwazi’s applied decision research by building the technical infrastructure required to explore, validate, and evolve next-generation decision systems. If you'd like, we can next define: - Decision Systems Fellow (elite individual contributor track) - AI Evaluation & Alignment Lead - Advanced Simulation Architect - Future Platforms Lab

Location: Global (Remote) Workplace: Remote DECISION SYSTEMS ARCHITECT Team: Product Location: Flexible / Remote Reporting to: Product Leadership ROLE OVERVIEW Sena is designed to translate complex business intent into decision-grade outputs at scale. The Decision Systems Architect plays a critical role in advancing Sena’s decision capabilities by formalizing judgment, reasoning frameworks, and evaluation logic into system-native structures. This role focuses on extending the breadth, depth, and consistency of Sena’s decision logic as new customer use cases, signal types, and business questions emerge. This is a product-embedded role at the intersection of systems thinking, applied reasoning, and AI enablement. KEY RESPONSIBILITIES The Decision Systems Architect is responsible for: - Designing and refining decision frameworks that guide how Sena interprets customer intent - Defining signal mapping logic that structures how business questions are decomposed into actionable signals - Establishing configuration schemas that specify how data must be captured to support decision-grade outputs - Creating evaluation criteria and quality standards used to assess system outputs - Identifying recurring patterns, edge cases, and failure modes, and formalizing them into reusable system logic - Producing structured artifacts that directly inform Product and AI development workflows - Collaborating closely with Product, AI, and Engineering teams to ensure decision logic is encoded effectively into Sena All work in this role is expected to be system-oriented, reusable, and extensible. ROLE IMPACT AND GROWTH This role contributes to Sena’s evolution as new business problems, customer objectives, and data environments emerge. As the system’s capabilities expand, the focus of this role naturally shifts toward: - New classes of customer questions - New signal types and constraints - More complex decision structures and tradeoffs - Higher-order reasoning patterns that have not yet been formalized This role remains at the frontier of decision design as the product evolves. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - Strong systems thinking and the ability to formalize complex reasoning - Experience designing frameworks, methodologies, or structured decision logic - The ability to translate ambiguous problems into clear, explicit structures - Comfort working in highly autonomous, fast-moving environments - Intellectual curiosity and a willingness to challenge established methods Candidates may come from applied research or technically rigorous domains where deep reasoning, formal abstraction, and the hands-on design of complex decision systems were core to the work. CULTURAL FIT We value people who: - Take initiative and operate with high ownership - Produce high output with limited resources - Prefer autonomy and accountability - Are inventive and comfortable rejecting outdated approaches - Are deeply focused and driven by hard problems This role is best suited for individuals who enjoy building foundational systems and pushing the boundaries of what software can reason about. HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Their ability to structure and reason through ambiguous problems - The clarity, generalizability, and technical rigor of the frameworks they design - How effectively their thinking can be translated into system-level logic - The quality and rigor of their judgment under real-world constraints - Their ability to independently design, execute, and iterate on decision frameworks We prioritize demonstrated capability and depth of thinking over resumes alone. SUMMARY The Decision Systems Architect helps define how Sena thinks as it continues to expand across new domains and use cases. This role is central to shaping the system’s long-term decision intelligence and is designed for individuals who want to work at the intersection of reasoning, systems, and product design.

Location: Global (Remote) Workplace: Remote Head of Research & Development (R&D) Location: Global (Remote) Reports to: CEO Employment Type: Full-time MISSION AT RWAZI Rwazi’s long-term advantage depends on expanding the frontier of what decision systems can reason about. The Head of R&D owns long-horizon capability development — exploring, prototyping, and formalizing the next generation of decision intelligence that will power future versions of Rwazi’s platform. This role operates beyond immediate roadmap pressures. It identifies structural opportunities in reasoning systems, signal modeling, AI-assisted judgment, and decision automation — and transforms them into foundational capabilities. The Head of R&D defines what Rwazi becomes 3–5 years from now. CORE MANDATE The Head of R&D is accountable for: - Advancing future decision system architectures - Formalizing higher-order reasoning capabilities - Exploring new signal classes and evaluation logic - Identifying structural AI leverage points - Converting research into reusable system primitives This is a capability-building role, not a feature-delivery function. KEY RESPONSIBILITIES LONG-HORIZON CAPABILITY EXPLORATION - Identify unsolved reasoning challenges within Rwazi’s domain - Explore advanced decision frameworks beyond current product constraints - Develop conceptual models for higher-order AI reasoning systems - Investigate new signal environments and structured judgment methods PROTOTYPE & FORMALIZATION - Build experimental prototypes to test new system architectures - Formalize reasoning patterns into structured logic frameworks - Create reusable primitives that Product and Engineering can adopt - Document system logic in technically rigorous formats AI & DECISION SYSTEMS ADVANCEMENT - Push beyond current signal-to-output pipelines - Explore multi-layer reasoning and tradeoff modeling - Design evaluation criteria for increasingly complex decisions - Anticipate future enterprise use cases and model their structural requirements STRATEGIC INTERFACE WITH EXECUTIVE LEADERSHIP - Advise CEO on long-term technical differentiation strategy - Translate research insights into strategic investment decisions - Identify potential defensibility moats RESEARCH GOVERNANCE - Define standards for experimentation rigor - Establish evaluation frameworks for prototype validation - Maintain clarity between exploratory work and production systems ROLE IMPACT Strong performance in this role results in: - Structural differentiation in decision intelligence - New classes of solvable enterprise questions - Expansion of AI-assisted reasoning depth - Long-term defensibility against competitors - Research-driven product evolution This role ensures Rwazi does not stagnate at feature-level innovation. WHAT THIS ROLE IS NOT - This is not roadmap feature delivery - This is not short-term optimization - This is not pure academic research detached from application - This is not reactive problem-solving This role requires frontier thinking and disciplined formalization. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - Deep systems thinking and formal reasoning ability - Experience designing structured decision frameworks - Strong understanding of AI systems, modeling logic, or computational reasoning - Ability to translate abstract research into usable system components - Comfort operating autonomously at high strategic altitude - Demonstrated work on complex, ambiguous problems Candidates may come from applied research, AI system design, computational modeling, advanced analytics, or technically rigorous environments. CULTURAL FIT We value leaders who: - Think in decades, not quarters - Formalize ideas with intellectual rigor - Challenge existing system boundaries - Operate independently without constant direction - Care about structural innovation over incremental gain This role is suited for builders who want to shape the long-term intelligence core of an AI-native company. How Candidates Are Evaluated Candidates are evaluated based on: - Their ability to formalize complex reasoning into structured systems - Evidence of pushing technical or decision boundaries - Clarity of thought in ambiguous domains - Ability to design experiments with rigor - Strategic alignment with long-term capability building We prioritize demonstrated intellectual depth and system-building ability over conventional titles. SUMMARY The Head of R&D defines the next generation of Rwazi’s decision intelligence. This role ensures that as the market evolves, Rwazi advances beyond incremental product iteration — and continues to expand the frontier of what enterprise decision systems can reason about.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As the Engineering Manager for Observability, you'll lead the team building the systems that show Figma how its platform and its AI products actually behave in production. That spans our core observability stack, meaning metrics, logs, and distributed tracing, as well as a fast-growing new frontier: the AI observability pipeline that turns traces, conversations, and model outputs into the classification and evals that make Figma's AI features measurably better. You'll set strategy across both, raise the bar on instrumentation and data quality, and push into AI-driven approaches to anomaly detection and operational automation. Observability was an unowned space at Figma until recently, so this is a rare chance to shape an early-stage, high-leverage platform that every engineering team here depends on. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead and grow a 6 engineer team responsible for the reliability, scalability, and evolution of Figma's observability and AI observability platforms. Own and evolve the AI observability ecosystem: a privacy-safe telemetry pipeline that aggregates trace, conversation, and model data, runs classification, and lets teams run evals to measure and improve AI feature quality. Own Figma's core observability stack, including platforms like Datadog, ensuring high availability, strong data quality, and a healthy signal-to-noise ratio across metrics, logs, and traces. Set the technical strategy for the instrumentation standards, libraries, agents, and operators that monitor services across the company. Explore and ship AI-driven approaches to anomaly detection, root cause analysis, signal correlation, and operational automation. Partner across infrastructure, product engineering, finance, and security to give teams clear visibility into system health at scale, including cost efficiency as the team's scope grows. Coach and develop engineers through career growth, feedback, and technical leadership, building a culture of ownership and high-quality execution. We'd love to hear from you if you have: 4+ years of experience leading and growing engineering teams in infrastructure, observability, platform, or AI systems, with a track record of delivering reliable production systems at scale. A strong foundation in distributed systems and a platform mindset: you build systems other teams adopt and rely on, not just for your own team. Hands-on depth in observability, AI systems telemetry, or both, whether that means metrics, logs, and distributed tracing, or the traces, classification, and evals that power AI products. Fluency with the modern tooling in your area, such as Datadog, OpenTelemetry, and Prometheus, or LLM tracing, prompt and model versioning, and eval workflows. A high operational bar (instrumentation and data quality, SLO design, incident response) and the ability to set technical direction and drive cross-functional alignment in complex environments. While not required, it’s an added plus if you also have: Breadth across both classic observability and AI observability, or the curiosity to grow into whichever is newer to you. Experience creating AI Telemetry-assisted improvement feedback loops for services, in particular for AI products and features. Experience improving infrastructure efficiency, including cost attribution, forecasting, vendor negotiation, and usage modeling. A track record designing company-wide observability standards, shared libraries, and agent or operator-based integrations. Experience applying AI or machine learning to anomaly detection, root cause analysis, or operational automation. Experience scaling and mentoring high-performing teams through platform expansion or major architectural change. At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $258,000 — $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Lead the design and delivery of production-grade AI agents: You’ll manage and grow a team of engineers building highly performant, reliable, and intuitive AI agents that are central, mission-critical, and directly drive Sierra’s growth. These aren’t prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. You’ll ensure technical excellence, operational reliability, and high customer impact. - Own the Agent Development Life Cycle (ADLC): You’ll guide your team through the full lifecycle—from initial pilot through deployment and continuous iteration—coaching engineers to set and maintain the standard for ADLC best practices. You’ll ensure projects are delivered on time, meet customer needs, and scale effectively in production environments. - Partner with large enterprises and cutting-edge startups: You’ll collaborate with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and guide your team in building AI agents that transform how they operate at scale. You’ll also work with innovative startups in Europe, embedding AI agents across their entire business stack to drive innovation and efficiency. - Shape the future of the platform: Your team’s direct work with customers will guide the evolution of Sierra’s core platform. You’ll surface unmet needs, prioritise initiatives, and collaborate with research, product, and platform teams to shape the future of AI agent development and Sierra’s product. WHAT YOU'LL BRING - Experience leading engineering teams that build and scale end-to-end production systems - Strong technical problem-solving skills and the ability to guide teams through ambiguous, fast-changing environments - A leadership style that blends high standards with empathy, fostering both speed and quality - Proven ability to work closely with customers and translate business needs into technical deliverables - Excellent communication skills across technical and non-technical audiences - Degree in Computer Science or related field, or equivalent professional experience. EVEN BETTER... - AI-related experience (experience developing AI agents a plus). - Experience building or deploying AI/LLM systems in production - Background as a founder, engineering lead, or startup builder with high ownership and urgency - Familiarity with tools for today’s AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Experience interfacing with customers or leading technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Porto, Portugal Workplace: none David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish speaking Operations Customer Expert for their Porto offices. Position: Operations Customer Expert Location: Porto, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Assist customers via phone, email, and chat with inquiries related to products Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution Collaborate with internal teams to deliver efficient and effective solutions to customer issues Perform regular customer service tasks, including updating and maintaining the customer database Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement Manage customer complaints and oversee the returns process, ensuring compliance with company policies. REQUIREMENTS: Native/fluent in Polish (C1), both verbal and written. Fluent in English (minimum B2 level) Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus Strong organizational skills to manage multiple customer requests and document conversations accurately. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach career potential Fully paid training on the company and products Opportunity to work in a supportive environment focused on growth and skill development Relocation support.