Location: Colorado Springs, Colorado, United States
About the Role
iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems. This highly experienced individual contributor role takes strong ownership of solution quality and contributes technical expertise throughout the software delivery lifecycle. This role champions engineering standards across the integration platform.
Responsibilities
Design, develop, test and support complex integration solutions using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ, SQL and related technologies, including database interactions, XML and JSON transformations, and deployment processes.
Analyze business and technical requirements, and translate them into scalable, secure and maintainable integration designs, APIs, data mappings, validations and configurations.
Lead technical analysis and solution design for complex integrations across internal applications, databases, client systems and third-party platforms.
Collaborate with Product Owners, architects, and the QA, DevOps, Support and client-facing teams to define requirements, resolve dependencies and deliver end-to-end solutions.
Ensure high standards of code quality, security, performance, reliability, testability and maintainability through code reviews, testing, root-cause analysis and engineering best practices.
Investigate and resolve complex issues across applications, APIs, databases, configurations, deployments and external system integrations.
Drive reusable integration patterns, common services, monitoring, logging, error-handling strategies and continuous improvement initiatives that improve platform scalability and operational efficiency.
Provide technical leadership through design reviews, architectural discussions, mentoring, knowledge sharing and guidance to engineering teams.
Support Agile delivery activities, including estimation, sprint planning, release management, CI/CD processes and production readiness.
Identify design, quality, delivery and operational risks proactively. Communicate technical solutions, risks, dependencies and recommendations to technical and nontechnical stakeholders while balancing customer needs with long-term platform sustainability.
Provide occasional off-hours or weekend support for critical production issues, deployments and business-critical activities, as needed.
Qualifications
6+ years of software development experience delivering testable code and supporting operationalization as needed, with expertise in code reviews, configurability, source-code management, release practices and production support
6+ years of hands-on software development experience using C#, .NET and ASP.NET MVC
Advanced proficiency in C# and .NET, including object-oriented programming, application services, controllers, models, asynchronous programming and common .NET engineering practices
Strong self-starter with exceptional verbal and written communication skills, able to engage directly with clients, understand business needs, and translate them into effective technical solutions.
Strong understanding of SOLID principles, common design patterns, modular development, microservice architecture and reusable software design
Advanced experience designing and consuming REST APIs, including authentication, authorization, validation, versioning, security and resilient error handling
Strong experience with XML, JSON, Entity Framework, LINQ, SQL and Postman for enterprise integration development and troubleshooting
Solid experience with Git and Azure DevOps, including repositories, builds, CI/CD pipelines, releases, deployments and work-item management
Strong debugging and root-cause analysis skills across logs, APIs, payloads, databases, configuration, application code, pipelines and deployment behavior
Experience with NUnit, xUnit or MSTest, and a strong understanding of test coverage and testable design
Understanding of application security, sensitive-data handling, logging, monitoring, reliability and configuration-management principles
Willingness to work occasional off-hours or weekend support as needed
Experience working in an Agile and Scrum team environment; Scrum Master experience
is preferred
Strong working knowledge of HTML, CSS and JavaScript for supporting end-to-end functionality; professional experience with React is
nice to have
Demonstrated success leading technical delivery, mentoring engineers, influencing solution quality and communicating complex topics to technical and nontechnical stakeholders is
strongly preferred
Benefits
The base salary range for this role is $110,000 to $130,000 USD. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This role is based in the greater Colorado Springs, CO area.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Toronto, Ontario, Canada
About the Role
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that connect client and product systems. The work spans application, API, and database layers and follows established engineering, quality and integration standards. This role will provide exposure to ownership of development, testing, deployment support and troubleshooting over time.
Responsibilities
Develop and maintain integrations of moderate complexity independently using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ and SQL.
Clarify integration requirements, API contracts, data mappings, validations and expected system behavior by taking an active part in story grooming and technical discussions.
Develop, consume, and validate REST APIs, applying knowledge of HTTP methods, request and response structures, status codes, authentication concepts, headers and error handling.
Use Postman to test different payloads, analyze API responses and troubleshoot integration failures.
Work with XML and JSON data structures, mappings, transformations and validation, and troubleshoot malformed or unexpected data.
Apply Entity Framework and LINQ for application data access, querying and manipulation
Use SQL to investigate data-related issues, validate integration results, troubleshoot application behavior and support development and testing activities.
Troubleshoot integration issues and resolve defects across development, QA, UAT and production support scenarios within established team processes. Analyze application logs, API requests and responses, XML and JSON payloads, database records, configuration and error messages.
Manage source control in Git, including branching, committing, pulling, merging, resolving basic conflicts and following established source-control practices.
Use Azure DevOps for CI/CD activities, builds, deployments, work tracking and troubleshooting basic pipeline or deployment issues.
Understand and make basic React frontend changes when integration functionality requires matching UI updates.
Manage assigned Jira tickets and follow issues through development, testing and deployment.
Take part in peer code reviews, applying coding, security, maintainability and integration best practices.
Build knowledge of core product and integration workflows and the business domain.
Support critical production issues, deployments and business-critical activities during occasional weekends or off-hours, as needed.
Qualifications
3+ years of software development or integration engineering experience, preferably involving API-based and enterprise application integrations
Strong working knowledge of C#, .NET, object-oriented programming and common design principles
Hands-on experience developing and consuming REST APIs, with an understanding of API error handling, logging, validation, authentication, configuration management and reusable integration practices
Strong working knowledge of XML and JSON, including parsing, validation, data mapping and troubleshooting payload-related issues
Good working knowledge of SQL, including joins, filtering, data validation and troubleshooting application or integration-related data issues
Experience using Postman for API testing, request configuration, payload validation, authentication and response analysis
Solid understanding of Git, including branching, commits, pull requests, merging and resolving basic merge conflicts
Agile and Scrum processes, sprint planning, story grooming and iterative software delivery
Strong problem-solving skills, and able to trace failures across systems rather than focusing only on individual application components. This includes troubleshooting across the API, application code, XML and JSON payload, database, configuration and deployment layers
Able to work with the Product, QA, DevOps, Integration and Support Teams to investigate and resolve end-to-end integration issues
Willingness to work occasional weekends or off-hours on rotation, as required.
Hands-on experience with Entity Framework and LINQ for retrieving and manipulating application data is
nice to have.
Working knowledge of Azure DevOps, including repositories, build and release pipelines, work items and basic CI/CD concepts is
nice to have.
Familiarity with React and modern web application concepts, and able to understand or support integration-related frontend changes is
nice to have,
Experience using Visual Studio and standard debugging, logging and error-analysis techniques is
nice to have.
Able to write clean, maintainable, testable code and create appropriate unit tests using frameworks such as NUnit or xUnit is
nice to have
Working knowledge of Jira or similar ticketing systems is
nice to have
Familiar with Copilot or similar AI-assisted development tools for development, troubleshooting and productivity is
nice to have
Benefits
The base salary range for this role is $80,000 to $100,000 CAD. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position is based in our Toronto, ON office.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Salt Lake City, Utah, United States
About the Role
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that connect client and product systems. The work spans application, API, and database layers and follows established engineering, quality and integration standards. This role will provide exposure to ownership of development, testing, deployment support and troubleshooting over time.
Responsibilities
Develop and maintain integrations of moderate complexity independently using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ and SQL.
Clarify integration requirements, API contracts, data mappings, validations and expected system behavior by taking an active part in story grooming and technical discussions.
Develop, consume, and validate REST APIs, applying knowledge of HTTP methods, request and response structures, status codes, authentication concepts, headers and error handling.
Use Postman to test different payloads, analyze API responses and troubleshoot integration failures.
Work with XML and JSON data structures, mappings, transformations and validation, and troubleshoot malformed or unexpected data.
Apply Entity Framework and LINQ for application data access, querying and manipulation
Use SQL to investigate data-related issues, validate integration results, troubleshoot application behavior and support development and testing activities.
Troubleshoot integration issues and resolve defects across development, QA, UAT and production support scenarios within established team processes. Analyze application logs, API requests and responses, XML and JSON payloads, database records, configuration and error messages.
Manage source control in Git, including branching, committing, pulling, merging, resolving basic conflicts and following established source-control practices.
Use Azure DevOps for CI/CD activities, builds, deployments, work tracking and troubleshooting basic pipeline or deployment issues.
Understand and make basic React frontend changes when integration functionality requires matching UI updates.
Manage assigned Jira tickets and follow issues through development, testing and deployment.
Take part in peer code reviews, applying coding, security, maintainability and integration best practices.
Build knowledge of core product and integration workflows and the business domain.
Support critical production issues, deployments and business-critical activities during occasional weekends or off-hours, as needed.
Qualifications
3+ years of software development or integration engineering experience, preferably involving API-based and enterprise application integrations
Strong working knowledge of C#, .NET, object-oriented programming and common design principles
Hands-on experience developing and consuming REST APIs, with an understanding of API error handling, logging, validation, authentication, configuration management and reusable integration practices
Strong working knowledge of XML and JSON, including parsing, validation, data mapping and troubleshooting payload-related issues
Good working knowledge of SQL, including joins, filtering, data validation and troubleshooting application or integration-related data issues
Experience using Postman for API testing, request configuration, payload validation, authentication and response analysis
Solid understanding of Git, including branching, commits, pull requests, merging and resolving basic merge conflicts
Agile and Scrum processes, sprint planning, story grooming and iterative software delivery
Strong problem-solving skills, and able to trace failures across systems rather than focusing only on individual application components. This includes troubleshooting across the API, application code, XML and JSON payload, database, configuration and deployment layers
Able to work with the Product, QA, DevOps, Integration and Support Teams to investigate and resolve end-to-end integration issues
Willingness to work occasional weekends or off-hours on rotation, as required.
Hands-on experience with Entity Framework and LINQ for retrieving and manipulating application data is
nice to have.
Working knowledge of Azure DevOps, including repositories, build and release pipelines, work items and basic CI/CD concepts is
nice to have.
Familiarity with React and modern web application concepts, and able to understand or support integration-related frontend changes is
nice to have,
Experience using Visual Studio and standard debugging, logging and error-analysis techniques is
nice to have.
Able to write clean, maintainable, testable code and create appropriate unit tests using frameworks such as NUnit or xUnit is
nice to have
Working knowledge of Jira or similar ticketing systems is
nice to have
Familiar with Copilot or similar AI-assisted development tools for development, troubleshooting and productivity is
nice to have
Benefits
The base salary range for this role is $80,000 to $95,000 USD. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position is based in our Salt Lake City office.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Colorado Springs, Colorado, United States
About the Role
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that connect client and product systems. The work spans application, API, and database layers and follows established engineering, quality and integration standards. This role will provide exposure to ownership of development, testing, deployment support and troubleshooting over time.
Responsibilities
Develop and maintain integrations of moderate complexity independently using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ and SQL.
Clarify integration requirements, API contracts, data mappings, validations and expected system behavior by taking an active part in story grooming and technical discussions.
Develop, consume, and validate REST APIs, applying knowledge of HTTP methods, request and response structures, status codes, authentication concepts, headers and error handling.
Use Postman to test different payloads, analyze API responses and troubleshoot integration failures.
Work with XML and JSON data structures, mappings, transformations and validation, and troubleshoot malformed or unexpected data.
Apply Entity Framework and LINQ for application data access, querying and manipulation
Use SQL to investigate data-related issues, validate integration results, troubleshoot application behavior and support development and testing activities.
Troubleshoot integration issues and resolve defects across development, QA, UAT and production support scenarios within established team processes. Analyze application logs, API requests and responses, XML and JSON payloads, database records, configuration and error messages.
Manage source control in Git, including branching, committing, pulling, merging, resolving basic conflicts and following established source-control practices.
Use Azure DevOps for CI/CD activities, builds, deployments, work tracking and troubleshooting basic pipeline or deployment issues.
Understand and make basic React frontend changes when integration functionality requires matching UI updates.
Manage assigned Jira tickets and follow issues through development, testing and deployment.
Take part in peer code reviews, applying coding, security, maintainability and integration best practices.
Build knowledge of core product and integration workflows and the business domain.
Support critical production issues, deployments and business-critical activities during occasional weekends or off-hours, as needed.
Qualifications
3+ years of software development or integration engineering experience, preferably involving API-based and enterprise application integrations
Strong working knowledge of C#, .NET, object-oriented programming and common design principles
Hands-on experience developing and consuming REST APIs, with an understanding of API error handling, logging, validation, authentication, configuration management and reusable integration practices
Strong working knowledge of XML and JSON, including parsing, validation, data mapping and troubleshooting payload-related issues
Good working knowledge of SQL, including joins, filtering, data validation and troubleshooting application or integration-related data issues
Experience using Postman for API testing, request configuration, payload validation, authentication and response analysis
Solid understanding of Git, including branching, commits, pull requests, merging and resolving basic merge conflicts
Agile and Scrum processes, sprint planning, story grooming and iterative software delivery
Strong problem-solving skills, and able to trace failures across systems rather than focusing only on individual application components. This includes troubleshooting across the API, application code, XML and JSON payload, database, configuration and deployment layers
Able to work with the Product, QA, DevOps, Integration and Support Teams to investigate and resolve end-to-end integration issues
Willingness to work occasional weekends or off-hours on rotation, as required.
Hands-on experience with Entity Framework and LINQ for retrieving and manipulating application data is
nice to have.
Working knowledge of Azure DevOps, including repositories, build and release pipelines, work items and basic CI/CD concepts is
nice to have.
Familiarity with React and modern web application concepts, and able to understand or support integration-related frontend changes is
nice to have,
Experience using Visual Studio and standard debugging, logging and error-analysis techniques is
nice to have.
Able to write clean, maintainable, testable code and create appropriate unit tests using frameworks such as NUnit or xUnit is
nice to have
Working knowledge of Jira or similar ticketing systems is
nice to have
Familiar with Copilot or similar AI-assisted development tools for development, troubleshooting and productivity is
nice to have
Benefits
The base salary range for this role is $80,000 to $95,000 USD. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position is based in the greater Colorado Springs area.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Journey Architect on GitLab's Digital Customer Outcomes team, you'll design journeys that turn meaningful customer actions into retention, consumption and revenue outcomes. You'll own journey design and service blueprints for assigned customer cohorts, products or coverage models, leading cross-functional work from design through launch. Digital Orchestration builds and runs the journeys day to day; you'll remain accountable for their outcomes and ongoing improvement. You'll add design capacity to help priority journeys, including artificial intelligence (AI) and consumption journeys, launch in fiscal year 2028 (FY28).
What you’ll do
Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track.
Decide which steps are self-serve, AI-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment.
Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Give every step a trigger, a response, an owner and a metric.
Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification.
Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey.
Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner.
Measure journey coverage, step conversion, lift against comparison groups, meaningful actions, recovery after interventions, time to value and influence on retention. Track partner adoption of the shared journeys and blueprints.
Apply the framework and standards set by the Lead Journey Architect, and help improve them based on what your journeys teach the team.
What you’ll bring
Experience in customer journey design, service design or digital customer success.
A track record of turning journey designs into launched programs with measurable outcomes.
Hands-on experience building service blueprints and designing handoffs between digital and human teams.
Working knowledge of journey orchestration, in-app guidance and marketing automation platforms.
Comfort defining customer signals and success metrics, and interpreting funnel conversion and test results.
Experience leading cross-functional work through launch without direct authority.
Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps).
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
About the team
The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. You'll work day to day with the Lead Journey Architect, Digital Orchestration and the Digital Outcomes team's Data/Insights partner, alongside CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services. You'll bring these partners together around shared journeys and blueprints so customer touchpoints line up rather than compete.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Lead/Principal Journey Architect on GitLab's Digital Customer Outcomes team, you'll connect programs into customer journeys that drive meaningful actions, retention, consumption and revenue outcomes. You'll own journey design and service blueprints, starting with priority cohorts and expanding across products, personas and named, pooled and digital coverage models. Reporting to the Vice President, Digital Customer Outcomes, you'll join as an individual contributor at L5 (Lead/Staff) or L6 (Principal), depending on your experience and scope. At L5, you'll lead journey design and builds for priority cohorts; at L6, you'll own the journey framework across all products, personas and coverage models with division-wide influence. Digital Orchestration builds and runs journeys day to day; you'll remain accountable for their outcomes and improvement.
What you’ll do
Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track.
Decide which steps are self-serve, artificial intelligence (AI)-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment.
Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Launch every journey with a documented blueprint, owners and metrics from the measurement framework, giving every step a trigger, a response, an owner and a metric.
Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification.
Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey.
Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Serve as the directly responsible individual for the under-$10,000 digital journey in fiscal year 2028 (FY28).
Measure live, measured journey coverage across products, personas and coverage models, step conversion, lift against a holdout or comparison group, meaningful actions, recovery after interventions, time to value and influence on revenue and customer retention. Track partner adoption of the shared journeys and blueprints.
Lead journey design and cross-functional builds for priority cohorts at L5; at L6, act as GitLab's single owner of journey design and maintain one consistent framework across products, personas and coverage models.
What you’ll bring
Senior experience in customer journey design, service design or digital customer success.
A track record of turning journey designs into launched programs with measurable adoption, retention or expansion outcomes.
Hands-on experience building service blueprints and designing handoffs between digital and human teams.
Working knowledge of journey orchestration, in-app guidance and marketing automation platforms.
Comfort defining customer signals, triggers and success metrics, interpreting funnel conversion and running tests.
A track record of leading complex, cross-functional builds through launch without direct authority, including planning, managing dependencies and coordinating stakeholders across many teams.
Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps).
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
About the team
The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. Programs today run largely on their own; this role connects them into journeys with shared service blueprints and measurable outcomes. You'll work day to day with Digital Orchestration, which builds and runs the journeys you design, and the Digital Outcomes team's Data/Insights partner, which measures them. You'll bring together CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services so customer touchpoints line up rather than compete, with clear digital and human handoffs.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a
Manager, Customer Success Managers
, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.
You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.
Reporting to the
Director of Customer Success Managers
, you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.
This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.
What you'll do
Lead
a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach
team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner
with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
Manage
resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop
senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate
with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support
customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve
the processes and tools used by the team and oversee initiatives tied to objectives and key results.
What you'll bring
Experience
leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability
to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge
of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity
with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill
in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability
to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness
to travel occasionally for customer meetings and team events, as needed.
Strength
in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care
in your leadership approach—able to coach with empathy and build trust on a human level.
Interest
in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.
About the team
On the
Customer Success Management
team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.
We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.
In this role, you will manage a team in
North America
while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Yerevan, Armenia
About Workato
Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit
workato.com
.
Why join us?
Ultimately, Workato believes in fostering a
flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by
innovation
and looking for
team players
who want to actively build our company.
But, we also believe in
balancing productivity with self-care
. That’s why we offer all of our employees a vibrant and dynamic work environment
along with a multitude of benefits
they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider
named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100
recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500
ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz
ranked us the #1 best company for remote workers
Responsibilities
The Engine team develops and maintains core components of the Workato Recipe runtime. Scope includes recipe execution, DSL, event pulling, webhook processing, and job execution. The team owns trigger and event infrastructure that defines how integrations start and react to external events. Current focus: modernization of a high-throughput platform to improve reliability, scalability, and long-term evolvability. Work is platform-oriented and directly impacts runtime performance and system correctness.
In this role, y
ou will also be responsible to:
Design and implement distributed backend systems in Go with deep consideration of performance and memory behavior.
Work on runtime-level components operating under high concurrency and throughput.
Apply in-depth knowledge of Go internals (scheduler, memory model, garbage collection behavior) to improve system efficiency.
Design and optimize concurrent workflows using goroutines, channels, synchronization primitives, and context propagation.
Analyze and optimize slice usage, memory allocations, and data structures for performance-critical paths.
Improve execution engine for custom third-party code (isolation, performance, feature extensions).
Modernize runtime components with focus on modularity, structured architecture, and observability.
Improve trigger configuration and execution across webhooks and polling mechanisms.
Integrate and optimize data storage solutions (Postgres, S3, DynamoDB, Kafka, ClickHouse).
Identify bottlenecks, race conditions, deadlocks, and performance degradation in distributed systems.
Own initiatives end-to-end, from design to rollout and production support.
Conduct code reviews with emphasis on correctness, concurrency safety, and performance characteristics.
Requirements
Qualifications / Experience / Technical Skills
Strong experience in building scalable distributed backend applications (7+ years).
Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.
Good understanding of network protocols and stacks.
Good understanding of DB technologies: classic databases and modern no-SQL.
Knowledge of basic data structures and algorithms and how they are used is a must.
Multilingual programming experience: our code base is primarily in Ruby, with trend to migrate to GOlang and Rust.
Excellent debugging, analytical, problem solving, and social skills.
BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.
Readiness to work remotely with teams distributed across the world and timezones.
Nice to Haves
Background in network programming.
Background in application, data security.
Deep knowledge of physical DB design.
Experience of working with Docker and other isolation technologies.
Experience of working with public cloud infrastructure providers(AWS/Azure/Google Cloud).
Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).
Experience in building/deploying data processing pipelines is a plus.
Experience of working with third-party REST APIs at scale (request throttling, batch processing etc).
Location: Remote — We are hiring candidates based in Germany, Armenia, Georgia, Portugal, Poland, the Netherlands, Serbia, Armenia, Georgia, Greece, and Spain.
(REQ ID: 2997)
Location: Berlin, Germany; Frankfurt, Germany; Munich, Germany
About Workato
Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit
workato.com
.
Why join us?
Ultimately, Workato believes in fostering a
flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by
innovation
and looking for
team players
who want to actively build our company.
But, we also believe in
balancing productivity with self-care
. That’s why we offer all of our employees a vibrant and dynamic work environment
along with a multitude of benefits
they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider
named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100
recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500
ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz
ranked us the #1 best company for remote workers
Responsibilities
The Engine team develops and maintains core components of the Workato Recipe runtime. Scope includes recipe execution, DSL, event pulling, webhook processing, and job execution. The team owns trigger and event infrastructure that defines how integrations start and react to external events. Current focus: modernization of a high-throughput platform to improve reliability, scalability, and long-term evolvability. Work is platform-oriented and directly impacts runtime performance and system correctness.
In this role, y
ou will also be responsible to:
Design and implement distributed backend systems in Go with deep consideration of performance and memory behavior.
Work on runtime-level components operating under high concurrency and throughput.
Apply in-depth knowledge of Go internals (scheduler, memory model, garbage collection behavior) to improve system efficiency.
Design and optimize concurrent workflows using goroutines, channels, synchronization primitives, and context propagation.
Analyze and optimize slice usage, memory allocations, and data structures for performance-critical paths.
Improve execution engine for custom third-party code (isolation, performance, feature extensions).
Modernize runtime components with focus on modularity, structured architecture, and observability.
Improve trigger configuration and execution across webhooks and polling mechanisms.
Integrate and optimize data storage solutions (Postgres, S3, DynamoDB, Kafka, ClickHouse).
Identify bottlenecks, race conditions, deadlocks, and performance degradation in distributed systems.
Own initiatives end-to-end, from design to rollout and production support.
Conduct code reviews with emphasis on correctness, concurrency safety, and performance characteristics.
Requirements
Qualifications / Experience / Technical Skills
Strong experience in building scalable distributed backend applications (7+ years).
Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.
Good understanding of network protocols and stacks.
Good understanding of DB technologies: classic databases and modern no-SQL.
Knowledge of basic data structures and algorithms and how they are used is a must.
Multilingual programming experience: our code base is primarily in Ruby, with trend to migrate to GOlang and Rust.
Excellent debugging, analytical, problem solving, and social skills.
BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.
Readiness to work remotely with teams distributed across the world and timezones.
Nice to Haves
Background in network programming.
Background in application, data security.
Deep knowledge of physical DB design.
Experience of working with Docker and other isolation technologies.
Experience of working with public cloud infrastructure providers(AWS/Azure/Google Cloud).
Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).
Experience in building/deploying data processing pipelines is a plus.
Experience of working with third-party REST APIs at scale (request throttling, batch processing etc).
(REQ ID: 2997)
Location: Barcelona, Spain; Madrid, Spain
About Workato
Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit
workato.com
.
Why join us?
Ultimately, Workato believes in fostering a
flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by
innovation
and looking for
team players
who want to actively build our company.
But, we also believe in
balancing productivity with self-care
. That’s why we offer all of our employees a vibrant and dynamic work environment
along with a multitude of benefits
they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider
named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100
recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500
ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz
ranked us the #1 best company for remote workers
Responsibilities
The Engine team develops and maintains core components of the Workato Recipe runtime. Scope includes recipe execution, DSL, event pulling, webhook processing, and job execution. The team owns trigger and event infrastructure that defines how integrations start and react to external events. Current focus: modernization of a high-throughput platform to improve reliability, scalability, and long-term evolvability. Work is platform-oriented and directly impacts runtime performance and system correctness.
In this role, y
ou will also be responsible to:
Design and implement distributed backend systems in Go with deep consideration of performance and memory behavior.
Work on runtime-level components operating under high concurrency and throughput.
Apply in-depth knowledge of Go internals (scheduler, memory model, garbage collection behavior) to improve system efficiency.
Design and optimize concurrent workflows using goroutines, channels, synchronization primitives, and context propagation.
Analyze and optimize slice usage, memory allocations, and data structures for performance-critical paths.
Improve execution engine for custom third-party code (isolation, performance, feature extensions).
Modernize runtime components with focus on modularity, structured architecture, and observability.
Improve trigger configuration and execution across webhooks and polling mechanisms.
Integrate and optimize data storage solutions (Postgres, S3, DynamoDB, Kafka, ClickHouse).
Identify bottlenecks, race conditions, deadlocks, and performance degradation in distributed systems.
Own initiatives end-to-end, from design to rollout and production support.
Conduct code reviews with emphasis on correctness, concurrency safety, and performance characteristics.
Requirements
Qualifications / Experience / Technical Skills
Strong experience in building scalable distributed backend applications (7+ years).
Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc.
Good understanding of network protocols and stacks.
Good understanding of DB technologies: classic databases and modern no-SQL.
Knowledge of basic data structures and algorithms and how they are used is a must.
Multilingual programming experience: our code base is primarily in Ruby, with trend to migrate to GOlang and Rust.
Excellent debugging, analytical, problem solving, and social skills.
BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience.
Readiness to work remotely with teams distributed across the world and timezones.
Nice to Haves
Background in network programming.
Background in application, data security.
Deep knowledge of physical DB design.
Experience of working with Docker and other isolation technologies.
Experience of working with public cloud infrastructure providers(AWS/Azure/Google Cloud).
Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc).
Experience in building/deploying data processing pipelines is a plus.
Experience of working with third-party REST APIs at scale (request throttling, batch processing etc).
Location: Remote — We are hiring candidates based in Germany, Armenia, Georgia, Portugal, Poland, the Netherlands, Serbia, Armenia, Georgia, Greece, and Spain.
(REQ ID: 2997)
Location: Intellias
Meet your recruiter
Samprati Muddalkar
samprati.muddalkar@intellias.com
https://www.linkedin.com...
Vacancy details
Software Engineering
Salesforce Engineer
Senior
India
Remote
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See the impact you make. Join an AI-enabled engineering team where your work is recognised and your career follows a clear path.
What project we have for you
Our client is a leading multi-brand technology solutions provider serving business, government, education, and healthcare customers in several international markets. The project involves supporting and enhancing a mature Salesforce and Certinia PSA ecosystem used by distributed teams across the United States and Canada.
The platform supports professional services operations and integrates with multiple upstream and downstream enterprise systems. The technology landscape includes Salesforce, Certinia PSA, Certinia CPQ, Apex, REST APIs, Microsoft Azure, Azure DevOps, and databases.
What you will do
Develop, customise, and support solutions built on Salesforce and Certinia PSA.
Work with the existing Certinia PSA implementation and support the full PSA business lifecycle.
Analyse existing functionality and deliver enhancements across the Salesforce ecosystem.
Design, develop, test, and maintain Apex code, Lightning Web Components, and other Salesforce customisations.
Independently troubleshoot, debug, and resolve complex issues in production environments.
Analyse integration flows between Salesforce, Certinia, and upstream and downstream enterprise systems.
Design, build, and support REST API integrations, including environments where MuleSoft is not used.
Work with Microsoft Azure-based systems and services within the broader integration landscape.
Analyse data and write complex database queries for development, investigation, and troubleshooting.
Participate in application architecture planning and help identify scalable, maintainable, and efficient solutions.
Create technical designs, system narratives, prototypes, and detailed implementation specifications.
Make informed technical decisions aligned with the product roadmap, architecture standards, and business needs.
Develop estimates covering implementation effort, resource needs, and delivery timelines.
Participate in code reviews and guide the team towards consistent coding and quality standards.
Mentor less-experienced engineers and support technical knowledge sharing.
Develop test plans and help ensure compliance with software quality assurance standards.
Participate in technical discussions, testing, deployment, release activities, and production support.
Collaborate with distributed engineering, QA, and business teams across the United States and Canada.
Identify technical risks and issues, determine their underlying business impact, and drive them to resolution.
Provide regular status updates to the Agile team, product owners, and product managers.
Deliver assigned projects and tasks on time while honouring commitments to stakeholders.
What you need for this
Must-have
5+ years of application development experience.
3+ years of Salesforce development experience.
Strong hands-on experience with Certinia PSA, formerly FinancialForce PSA.
Deep understanding of the end-to-end Certinia PSA lifecycle, architecture, processes, and data model.
Strong knowledge and practical application of Apex.
Strong knowledge of Lightning and Lightning Web Components.
Experience with Salesforce APIs, web services, and Experience Cloud.
Experience creating and maintaining Salesforce permission sets, custom objects, and other platform configurations.
Experience working with Salesforce managed packages and external systems.
Experience designing, developing, or supporting REST API integrations.
Ability to understand complex integration flows across multiple upstream and downstream systems.
Experience independently investigating and resolving complex production issues.
Experience working with databases and writing complex queries for investigation and troubleshooting.
Experience with source-control systems such as Azure DevOps and Git.
Experience delivering solutions using Agile methodologies in a CI/CD environment.
Ability to perform effective code reviews and recommend improvements to development practices and automated review tools.
Ability to contribute to application architecture and make technical decisions aligned with platform standards and the product roadmap.
Demonstrated ability to coach and mentor less-experienced engineers.
Strong organisational, planning, and creative problem-solving skills with close attention to detail.
Excellent written and verbal communication skills.
Ability to collaborate effectively with engineering, QA, business, and leadership stakeholders.
Ability to build productive cross-functional and cross-departmental relationships.
Ability to balance competing priorities and adapt to changing business needs while meeting commitments.
Availability to work shifted hours, either 10:00 to 19:00 CET or 11:00 to 20:00 CET, with approximately four hours of daily overlap with US Central Time.
Will be a plus
Experience with Certinia CPQ.
Experience with Salesforce CRM functionality.
Experience supporting large-scale Salesforce implementations, including multiple instances.
Experience with Microsoft Azure integrations and services.
Familiarity with Microsoft Azure DevOps.
Strong DevOps and CI/CD experience.
Previous development experience with Java or .NET.
Experience working within the Agile SAFe framework.
Experience optimising and tuning Salesforce solutions to meet performance requirements.
Experience working in an enterprise environment with several interconnected Salesforce and PSA teams.
Salesforce or Certinia certifications.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Skills
Certinia
Salesforce
Location: Kyiv
Workplace: onsite
Ajax Systems, an international tech company and the largest manufacturer of security systems in Europe.
We are looking for a new team member to join our System devisions as Java Developer.
The System Division is responsible for building and developing the Ajax software ecosystem. The team develops and maintains OS Malevich and the Video Management System, builds scalable cloud infrastructure, and creates client applications for multiple platforms, ensuring that all system components work together as a unified ecosystem.
The division works with Java, Kotlin, Swift, C, C++, and Python. It includes embedded, cloud, mobile, and desktop engineers who ensure the stable operation of Ajax as a single digital platform.
Required skills:
5+ years of commercial experience in backend development with Java in an enterprise environment.
Strong understanding of Java Concurrency and hands-on experience with concurrent programming in production systems.
Solid understanding of SOA, microservices and event-driven architecture.
Practical experience with cloud computing platforms.
Experience building and supporting high-load, scalable and highly available systems;
Hands-on experience with messaging brokers.
Strong understanding of modern backend infrastructure, NoSQL, key-value databases and in-memory storage solutions.
Practical experience with Kubernetes.
Experience with Git, Gradle or othet CI/CD tools.
Strong knowledge of unit testing and automated testing approaches
Would be a plus:
experience with these technologies: Redis, Netty, Akka, NATS, AWS, Kafka, MongoDB, gRPC.
Practical experience with Kotlin.
Desire to grow into a team leadership role.
What you will do:
design and develop core backend services and data pipelines for the product line.
Build clean, maintainable, and production-ready code with a strong focus on quality.
Contribute to backend architecture, drive technical decisions and document solutions for reliable deployment and operations.
Ensure proper test coverage with unit and integration tests.
Take ownership of performance, scalability and cost efficiency within your domain.
Maintain production reliability through monitoring, alerting, dashboards, and runbooks.
Investigate and resolve production issues, including deep-dive analysis of complex cases.
Work in a strong engineering culture with testing, continuous delivery and DevOps practices.
Collaborate closely with product and engineering teams to deliver new features and improve existing services.
We offer:
The opportunity to suggest and implement your own ideas that directly influence the product and its mass production
A place in a fast-growing company with a motivated and professional team
Competitive salary
Medical insurance
English classes
The opportunity to participate in Ajax’s internal beta-testing program for security systems
Discounts from partner companies
Discounts on Ajax products
Location: Yerevan, Armenia
We are looking for a Middle .Net Developer to support the design and delivery of distributed backend solutions for a Banking App. In this role, you will work with modern .NET technologies, architectural patterns, databases, integration mechanisms, and DevOps practices in an onsite setup in Armenia.
The Banking App is a financial domain project delivered from the client's office in Armenia. It is centered on developing reliable and scalable .NET based solutions with a strong focus on architecture, integration, performance, and operational quality.
Develop backend solutions using the .NET ecosystem
Design software architecture using Clean Architecture and microservices principles
Apply design patterns and SOLID principles in implementation decisions
Build and support distributed systems for scalable application workflows
Optimize SQL queries and database performance
Design database structures with a focus on efficiency and maintainability
Implement system integration patterns using REST and messaging
Collaborate on software quality and testing strategy execution
Improve application performance and scalability mechanisms
Work with containerization technologies including Docker and Kubernetes
Support CI/CD environments and DevOps processes
Integrate message brokers such as RabbitMQ and Kafka into backend workflows
Implement observability practices through logging and monitoring
Contribute to the design and implementation of AI powered systems
Work from the client's office in Armenia as part of project delivery
Experience as a Middle .Net Developer
English language proficiency
Knowledge of software architecture including Clean Architecture and microservices
Knowledge of design patterns and SOLID principles
Understanding of distributed systems
Knowledge of performance and scalability mechanisms
Knowledge of database design and optimization
Knowledge of system integration patterns including REST and messaging
Knowledge of software quality and testing strategies
Advanced knowledge of the .NET ecosystem
SQL and database performance optimization skills
Knowledge of containerization technologies including Docker and Kubernetes
Knowledge of DevOps processes
Knowledge of message brokers including RabbitMQ and Kafka
Knowledge of observability practices including logging and monitoring
Practical knowledge of microservices architecture
Knowledge of algorithms and software performance optimization
Up to date knowledge of designing and implementing AI powered systems
Knowledge of CI/CD environments and DevOps processes
Ability to work from the client's office in Armenia
Нам нужен специалист, который умеет самостоятельно реализовывать сложные доработки и интеграции 1С, руководить командой программистов и обеспечивать качество разработки. Участвовать в разработке целевой архитектуры (модель C4) и проектных решений совместно с архитектором, оценивать трудоёмкость доработок.
Location: Москва
Ищем Senior Backend Developer в платформенную команду. Роль предполагает не только разработку ключевой функциональности, но и влияние на технические решения, архитектуру сервисов и инженерные практики команды.
Платформа представляет собой набор внутренних сервисов, от которых зависят продуктовые команды, поэтому особенно важны отказоустойчивость, качество API-контрактов и стабильная работа сервисов под нагрузкой.
Обязанности
Обязанности
* разработка ключевой функциональности платформенных сервисов
* участие в проектировании и развитии архитектуры сервисов и межсервисных интеграций
* участие в принятии и документировании технических решений
* Code review, поддержка качества кода и развитие инженерных практик команды
* декомпозиция и техническая проработка задач совместно с product-направлением
* менторинг менее опытных разработчиков, помощь в сложных технических вопросах
* взаимодействие с DevOps, аналитиками и смежными продуктовыми командами
* работа над производительностью, observability и отказоустойчивостью сервисов
Требования
* 4+ лет коммерческой backend-разработки на Java
* уверенное владение Java 17+
* глубокое понимание Spring Boot / Spring Framework
* практический опыт работы с Apache Kafka
* опыт работы с PostgreSQL: проектирование схем, написание и оптимизация запросов
* опыт работы с MongoDB в production-среде
* опыт разработки и поддержки микросервисных систем
* Понимание принципов отказоустойчивости, стабильности интеграций и проектирования API-контрактов
Будет плюсом:
* опыт в Application Security / AppSec
* понимание практик безопасной разработки
* опыт работы с платформенными или инфраструктурными продуктами
* опыт с observability-стеком: Grafana, Prometheus, ELK / Loki
* опыт менторинга, technical ownership или неформального лидерства в команде
* навыки работы с генеративными AI-моделями; опыт создания AI-агентов и использования их в работе будет преимуществом
* инструментальное владение AI для анализа, генерации и автоматизации
Условия
* комфортный современный офис
* график работы – офис, гибрид
* ежегодный пересмотр зарплаты, квартальная и годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* программа адаптации и помощь руководителя на старте (для Junior позиций)
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера.
seniorYerevan, Armenia; Readiness to work remotely with teams distributed across the world and timezones; Location: Remote — We are hiring candidates based in Germany, Armenia, Georgia, Portugal, Poland, the Netherlands, Serbia, Armenia, Georgia, Greece, and Spain
seniorBerlin, Germany; Frankfurt, Germany; Munich, Germany; Readiness to work remotely with teams distributed across the world and timezones
seniorBarcelona, Spain; Madrid, Spain; Readiness to work remotely with teams distributed across the world and timezones; Location: Remote — We are hiring candidates based in Germany, Armenia, Georgia, Portugal, Poland, the Netherlands, Serbia, Armenia, Georgia, Greece, and Spain
Автоотклики