Location: Amsterdam, Netherlands
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
We are looking for a
Technical Project Manager
to join our
Network Infrastructure
team.
You will bring network engineering and partner teams together to turn requirements into actionable plans and lead project delivery from planning through completion. Your work will span network deployments, internal network service improvements, and security initiatives across our global infrastructure, including offices and data centers. You will also help manage our network services as products, setting goals and metrics to guide improvements and measure how well they meet users’ needs.
Your responsibilities will include:
Lead networking and infrastructure projects across teams, agreeing on scope, priorities, owners, delivery commitments, and completion criteria.
Turn incoming requests into actionable plans, clarify dependencies, and coordinate delivery with Global Networks, NetDev, SRE, and other partner teams.
Support quarterly planning and day-to-day coordination by aligning priorities with engineering capacity and keeping tasks and dependencies on track.
Manage risks and scope changes, follow through on commitments, help resolve blockers, and escalate issues when needed.
Coordinate network deployments for offices and data centers, building shared deployment playbooks with clear milestones and responsibilities.
Prepare and coordinate security initiatives within Network Infrastructure in partnership with the CISO, Platform Security, and Physical Security, balancing security work with other engineering priorities.
Work with service owners and engineering teams to define service goals and metrics, prioritize improvements, and assess results against users’ needs.
Keep project plans and status current in Jira, and provide concise updates on progress, blockers, risks, and decisions needed.
Help teams adopt shared Network Infrastructure tools and practices, using simple, practical processes without unnecessary bureaucracy.
We expect you to have:
Experience delivering networking projects involving multiple engineering teams, such as network deployments, connectivity upgrades, or migrations.
A working understanding of networking and IT infrastructure concepts, sufficient to discuss requirements, dependencies, and trade-offs with engineers.
Strong stakeholder management and negotiation skills, including the ability to resolve conflicting priorities and coordinate teams outside your reporting line.
Experience managing scope, schedules, risks, dependencies, and engineering capacity across multiple concurrent projects.
The ability to turn loosely defined requests into actionable plans with clear owners, milestones, and completion criteria.
Familiarity with Agile, Kanban, and milestone-based planning, and the judgment to choose an approach that fits the work.
Experience using Jira or similar tools to maintain project plans, coordinate work, and report on delivery.
Clear written and verbal communication in English, including the ability to provide concise updates for technical teams and leadership.
A practical approach to delivery: you take ownership, follow through, raise issues early, and help teams find workable solutions.
It would be a plus if you have:
Experience translating security requirements into engineering plans and coordinating initiatives such as vulnerability remediation, network segmentation, firewall rollouts, or access management.
Experience managing internal infrastructure services as products, including defining goals and metrics and prioritizing improvements based on users’ needs.
Experience coordinating network deployments for office or data center launches.
Experience developing reusable deployment playbooks or helping teams adopt shared tools and engineering practices.
Hands-on experience configuring Jira workflows, building reports, or automating project processes.
Relevant certifications, such as PMP, PRINCE2, or certifications in networking or security.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Hybrid - San Francisco, New York City
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role:
We're looking for a leader to build, coach, and scale a team of senior Startup Account Executives focused on landing net-new, scaling startups on Vercel. These are high-stakes, technical deal cycles, where founders and engineering leaders are making architectural decisions that will carry them through their next stage of growth as they build and adopt AI-native applications.
You'll set the operating rhythm, drive pipeline creation and execution, and act as a player-coach to help experienced sellers run tight, multi-threaded deal cycles. You'll develop deep expertise in Vercel, use pattern recognition to find the startups where we can deliver the most value, and partner across functions to build a foundation for adoption and expansion. By using automation and AI to maximize your team's impact, you'll turn wins into repeatable playbooks across the startup segment.
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
About Startups at Vercel:
Vercel Startups partners with founders from the first line of code through hypergrowth. Startups move faster than ever, and the infrastructure decisions they make early either unlock scale or become long-term constraints. The
Greenfield team
hunts new logos at the inflection point: startups that have found scale and now need more from their infrastructure partner across performance, security, AI, and commercial terms.
We're a talent-dense team of former founders, engineers, and go-to-market operators. Many of us have sat on the other side of the table making architectural tradeoffs under real constraints, and we bring that perspective into every conversation. We operate with high trust, high agency, and shared ownership: curious, resilient, and willing to push through hard problems to help startups win.
What You Will Do:
Hire & Scale
: Recruit, onboard, and ramp a high-performing team of senior Startup Account Executives focused on net-new logo acquisition in greenfield territory.
Coach & Develop
: Provide ongoing coaching, 1:1s, call reviews, and deal strategy sessions to sharpen experienced reps into trusted partners for founders, CTOs, and technical leaders.
Startup GTM Strategy
: Define territory and segment approach, ICP targeting, and outbound motions to reach scaling startups at the moments where Vercel can help them build, ship, and scale.
Player-Coach Leadership
: Jump into key deals, join customer calls, and help reps connect technical priorities and architectural decisions to business outcomes across discovery, demos, security, procurement, and negotiation.
Pipeline & Execution
: Drive pipeline generation, disciplined qualification, and consistent deal progression to hit team bookings targets and set customers up for adoption and growth.
Forecasting & Performance Management
: Own forecast accuracy, inspect pipeline health, and manage performance against leading indicators and quota.
Cross-Functional Collaboration
: Partner with Marketing, RevOps, Product, Solutions Engineering, and the Activations and Install Base teams as one team to improve targeting and conversion and help startups adopt AI-native architectures.
AI, Automation & Repeatable Playbooks
: Use AI and automation to maximize team impact, identify patterns across startup needs and usage signals, and turn successful plays into repeatable motions.
About You:
5+ years of SaaS sales experience, including 2+ years managing Account Executives.
A proven track record leading teams to land net-new logos and consistently hit bookings targets, with an understanding of how scaling startups evaluate, adopt, and expand on technical platforms.
Strong coaching skills across discovery, qualification, mutual close plans, multi-threading, and negotiation.
Experience building pipeline generation motions (outbound + inbound) and holding reps accountable to activity and quality.
Comfort leading conversations with founders and technical buyers about architectural decisions and business tradeoffs. You don't need to be an engineer, but you must be credible with engineering stakeholders.
Curiosity about AI-native development and a willingness to build deep expertise in Vercel and the tools shaping how startups build and ship.
A growth mindset, resilience, and strong shared ownership. You operate with high trust and high agency while balancing strategy with hands-on execution.
Bonus If You:
Have sold developer tools, infrastructure, AI/ML products, or other technical platforms to startups.
Have built or scaled a net-new / greenfield sales motion in a startup-focused segment.
Have firsthand experience as a founder, early-stage operator, or partner to founders navigating technical and business constraints.
Have strong cross-functional instincts, especially with Solutions Engineering, Marketing, and RevOps.
Compensation & Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $280,000 - $330,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Nonprofits, universities and other mission-driven organizations do some of the hardest work in the world, usually with small teams and little technical capacity. As a Scaled Account Manager in Beneficial Deployments, you will be the person a named book of these organizations can rely on. You will own each customer relationship after the first conversation, including commercials, activation and the conversations that turn a new deployment into everyday use.
This role sits on the Scaled Sales team within Beneficial Deployments, the part of Anthropic that brings Claude to mission-driven organizations sooner and further than the market would on its own. You will work with little to no dedicated Customer Success support, so you are both the seller and the person who helps a customer get real value.
That is only possible if you work differently. You will use Claude to take on the short-horizon tasks that consume a book like this, and spend your time on strategic conversations. The role will also change. As we automate more of this work, the book will take less of your time, and that time moves to growth: deeper work with your highest-potential accounts, launches, events and programs that reach many more organizations. We are hiring someone who wants that: someone who will automate parts of their own job and move on to the next hard problem.
What you'll do
Own a named book of nonprofit and education customers.
Take over existing relationships and run them end to end: retention, seat growth, plan moves and new contacts inside each organization.
Drive activation yourself.
Help priority customers in the segment go from purchased seats to weekly use, starting with where staff lose the most time: fundraising, grant writing, reporting and program operations at nonprofits, or research support, teaching and administration in higher ed.
Automate your own work.
Use Claude to handle account research, follow-ups, usage reviews and routine questions, then share what works so the whole team can use it.
Spend your time on strategic conversations.
Work with executive directors, operations leads, and IT and academic leaders at universities to find the use cases that matter to their mission and agree what success looks like.
Spot who is ready for more.
Identify customers moving from individual productivity toward redesigned workflows, build the case, and bring in Applied AI or other specialists when they qualify for deeper support.
Build programs, not one-offs.
When ten customers have the same problem, create a playbook, webinar or cohort that solves it once.
Be the voice of your book.
Bring what you hear to Product, Marketing, Support and Operations, and work across those teams to get customer problems fixed.
Where your time goes as we automate
The role starts mostly account-facing. Over roughly the first six months, we expect Claude to take on much of the routine work, and your time shifts toward growth. Examples of where it goes:
Deeper with priority accounts.
Spend real time with the 10 to 15% of your book that can move from individual productivity to redesigned workflows, and get them there.
Quarterly launches.
Beneficial Deployments brings new offerings to the nonprofit and education community each quarter. Help drive them: coordinate across Marketing, Comms and partner teams, and make sure your customers benefit.
Events.
Help shape and run the events, local and eventually international, that become a core part of how we reach new organizations.
New signups and scaled partnerships.
Contribute to the motions that bring new organizations onto Claude, including partner channels and programs for segments we don't yet serve well.
The exact mix will change, and you will help decide it. Part of the job is working out which tasks should be automated and which still deserve a person's time.
You may be a good fit if you have
3+ years of account management or customer success experience with nonprofit or higher education customers, with a proven track record of growing retention and driving adoption of new technology
Have owned customer relationships in an account management or customer success role, and can point to accounts you grew, retained or turned around
Use AI in your own work today, and can show a workflow you built that gave you real time back
Bring structure to unfamiliar problems, and can move from a messy situation to a clear plan quickly
Have run multi-step programs or projects with several stakeholders and kept them on track
Have got things done through people you did not manage, across teams in a larger organization
Stay effective when your job changes, and would see automating part of your role as a win
Can explain AI plainly to people who are skeptical, busy or new to it
Care about the mission of nonprofits and educational institutions, and about AI being developed and deployed safely
Strong candidates may also
Have built something from zero, such as a company, a product, a sales motion or a new program, or been an early employee at a startup
Have a consulting background, with experience across many sectors and problem types
Have worked at an AI-native company or sold AI products, or moved from business development into owning accounts
Have worked in or with nonprofits, foundations, Universities or other mission-driven organizations
Understand how nonprofits and universities buy, including boards, funders, procurement cycles and tight budgets
Have used usage data to prioritize a large book of accounts
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$222,800
—
$290,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote or Mississauga
Workplace: remote
Job Title: Outbound Product Manager – 12 month contract
Location: Canada – Remote or Mississauga, ON – Hybrid
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Team
The Outbound Product Management team drives the commercialization and market success of PCC’s strategic products and services. The team ensures solutions are effectively positioned, launched, and adopted by translating product capabilities into clear customer value. Outbound PMs partner cross-functionally to align go-to-market execution and enable the field to drive revenue and adoption. The team also captures structured market and customer insights to inform ongoing product enhancements.
Position Summary:
The Outbound Product Manager owns go-to-market execution and adoption success for assigned products and initiatives. This role defines positioning, supports launch strategy, enables sales and customer-facing teams, and gathers voice-of-customer insights to strengthen product-market fit. The Outbound PM ensures cross-functional readiness and monitors adoption performance post-launch. Success is measured by launch effectiveness, adoption growth, and field enablement impact.
Key Responsibilities:
Develop and execute go-to-market plans for new products, and strategic initiatives.
Define and refine product positioning and messaging in collaboration with Marketing and Product.
Identify and engage target customers for early validation and beta participation.
Ensure cross-functional GTM readiness across Sales, Marketing, RevOps, Customer Operations, and Support.
Monitor product adoption, usage trends, and performance metrics; identify risks and recommend corrective actions.
Provide subject matter expertise for sales enablement, strategic deals, and customer engagements.
Gather and synthesize customer and competitive intelligence to inform roadmap discussions.
Required Skills & Qualifications:
5+ years of experience in product management, product marketing, or go-to-market roles within enterprise software or healthcare technology.
Bachelors Degree in a related field (Technology, Business, etc)
Experience commercializing enterprise SaaS or AI-driven solutions.
Experience working closely with Sales, RevOps, and Customer Success teams.
Healthcare or post-acute industry experience.
Experience supporting beta programs and structured customer validation initiatives
Demonstrated ability to lead cross-functional initiatives in a matrixed organization
Strong analytical skills with the ability to interpret adoption and market performance data.
Excellent communication and storytelling skills for technical and non-technical audiences.
Lead cross-functional GTM readiness planning across Sales, Marketing, RevOps, Customer Operations, and Support.
Monitor adoption, usage, and revenue performance; proactively identify growth opportunities and risk mitigation plans.
Drive structured beta programs and customer validation efforts to ensure commercial viability.
Serve as commercialization lead for strategic, high-value deals and executive-level customer engagements.
Influence roadmap discussions through data-driven market intelligence and competitive analysis.
Mentor and guide Outbound Product Managers on best practices and GTM execution.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $109,000 - $136,300. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Equal Employment Opportunity:
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
#LI-Remote
Location: Remote - US
Workplace: remote
Job Title: Outbound Product Manager - 12 month contract
Location: USA – Remote
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Team
The Outbound Product Management team drives the commercialization and market success of PCC’s strategic products and services. The team ensures solutions are effectively positioned, launched, and adopted by translating product capabilities into clear customer value. Outbound PMs partner cross-functionally to align go-to-market execution and enable the field to drive revenue and adoption. The team also captures structured market and customer insights to inform ongoing product enhancements.
Position Summary:
The Outbound Product Manager owns go-to-market execution and adoption success for assigned products and initiatives. This role defines positioning, supports launch strategy, enables sales and customer-facing teams, and gathers voice-of-customer insights to strengthen product-market fit. The Outbound PM ensures cross-functional readiness and monitors adoption performance post-launch. Success is measured by launch effectiveness, adoption growth, and field enablement impact.
Key Responsibilities:
Develop and execute go-to-market plans for new products, and strategic initiatives.
Define and refine product positioning and messaging in collaboration with Marketing and Product.
Identify and engage target customers for early validation and beta participation.
Ensure cross-functional GTM readiness across Sales, Marketing, RevOps, Customer Operations, and Support.
Monitor product adoption, usage trends, and performance metrics; identify risks and recommend corrective actions.
Provide subject matter expertise for sales enablement, strategic deals, and customer engagements.
Gather and synthesize customer and competitive intelligence to inform roadmap discussions.
Required Skills & Qualifications:
5+ years of experience in product management, product marketing, or go-to-market roles within enterprise software or healthcare technology.
Bachelors Degree in a related field (Technology, Business, etc)
Experience commercializing enterprise SaaS or AI-driven solutions.
Experience working closely with Sales, RevOps, and Customer Success teams.
Healthcare or post-acute industry experience.
Experience supporting beta programs and structured customer validation initiatives
Demonstrated ability to lead cross-functional initiatives in a matrixed organization
Strong analytical skills with the ability to interpret adoption and market performance data.
Excellent communication and storytelling skills for technical and non-technical audiences.
Lead cross-functional GTM readiness planning across Sales, Marketing, RevOps, Customer Operations, and Support.
Monitor adoption, usage, and revenue performance; proactively identify growth opportunities and risk mitigation plans.
Drive structured beta programs and customer validation efforts to ensure commercial viability.
Serve as commercialization lead for strategic, high-value deals and executive-level customer engagements.
Influence roadmap discussions through data-driven market intelligence and competitive analysis.
Mentor and guide Outbound Product Managers on best practices and GTM execution.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $121,900 - $152,400. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Equal Employment Opportunity:
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
#LI-Remote
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the Team
It’s an exciting time to join our rapidly growing Accounting team with ample development opportunities. We're growing the Revenue Data team with Engineering and Accounting Data openings to drive our automation and systems infrastructure and while keeping pace within one of the fastest growing marketplace companies.
About the Role
The Manager of Engineering for Accounting Infrastructure and Systems leads a team responsible for building and maintaining the scalable backend systems, data pipelines, and integrations that power DoorDash's accounting, reconciliation, and financial reporting workflows. This role partners closely with Finance, Accounting, and cross-functional engineering teams to translate complex regulatory and operational requirements into reliable, automated platforms that ensure accuracy, auditability, and compliance at scale. The ideal candidate combines strong technical leadership and distributed-systems expertise with a deep understanding of financial processes, while mentoring engineers and driving the strategic roadmap for the company's accounting technology stack. You will report into the Senior Manager, M&A Accounting (Data) on our Accounting Revenue Data team in our Finance organization.
You’re excited about this opportunity because you will…
Own the strategic roadmap and execution for DoorDash's accounting infrastructure, including the data pipelines, system integrations, and automation platforms that power financial reporting, reconciliation, and compliance at scale.
Partner with Accounting, Finance, and cross-functional engineering teams to translate complex regulatory and operational requirements into reliable, auditable backend systems.
Lead and mentor a team of engineers, setting technical direction and fostering a high-performance culture within a fast-moving, high-stakes financial environment.
Drive measurable improvements in data accuracy, pipeline reliability, and system scalability — directly enabling faster close cycles and audit readiness across the organization.
We’re excited about you because…
You have 7+ years of experience in data or software engineering, including 2+ years leading engineering teams, ideally within fintech, marketplace, or high-growth tech environments.
You bring hands-on expertise with modern data infrastructure tools (e.g., Fivetran, dbt Cloud, Snowflake, Workato) and can credibly guide technical decisions across the stack.
You have a strong working knowledge of financial processes — including revenue recognition, reconciliation, and close workflows — and can bridge the gap between engineering and accounting stakeholders.
You're a clear communicator who can align diverse partners (Finance, Accounting, Compliance, Engineering) around complex technical tradeoffs and delivery timelines.
Experience with distributed systems, data quality frameworks, and SOX-relevant controls is a strong plus.
Why Join Us?
At DoorDash, you’ll do work that matters, solving real-world problems in a massive marketplace that’s constantly evolving. By joining our London-based team on a Deliveroo contract, you get the unique advantage of working within a vibrant local business environment while directly blueprinting global-scale processes for the broader DoorDash Inc. group.
We’re problem solvers, community builders, and innovators, brought together by a shared drive to make things better. Working here you can expect to:
🔧
Make a visible impact every day:
Your work directly improves experiences for merchants, consumers, partners, and dashers/riders worldwide by building clean, frictionless operational workflows.
🌱
Learn fast in an entrepreneurial environment:
Work close to the market with autonomy, pace, and real responsibility.
🧠
Build a career, not just a role:
Stretch yourself, develop new skills, and grow as the global business evolves.
🌎
Deliver together in an inclusive culture:
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
DoorDash brings together brands and teams with massive reach, scale, and ambition. In this role, you
will
collaborate directly with teammates, systems, and leaders across our entire global footprint, including Deliveroo, Wolt, and DoorDash US. Together, we are unlocking new possibilities and driving global impact as one unified team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Hybrid - New York City
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role:
We're looking for a leader to build and grow the Startups Activations team. This team is the voice of Vercel to the earliest-stage startups, helping founders make great infrastructure decisions from day one and land on Vercel before they ever need to migrate.
You'll hire and develop up-and-coming talent from a wide range of backgrounds, including former founders, developers, and early-career sellers, and turn them into trusted advisors for technical founders. You'll build the machine: a high-velocity, repeatable motion that uses AI, automation, and product signals to reach thousands of early startups at the right moment. You'll set the operating rhythm, coach relentlessly, and turn what works into playbooks the rest of the Startups org can scale.
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
What You Will Do:
Hire & Grow Talent
: Recruit, onboard, and ramp a diverse team of former founders, developers, and early-career sellers. Build a bench that grows into future AEs and leaders across Vercel.
Coach & Develop
: Run 1:1s, call reviews, and skill-building sessions that turn new sellers into credible, technical advisors for founders.
Build the Activation Machine
: Design a high-velocity motion that combines outbound, product-led signals, community, and ecosystem partners (accelerators, VCs, AI tooling) to get early startups deployed on Vercel.
Be the Voice of Vercel to Startups
: Make sure every early founder understands how Vercel's platform and Agent Stack help them build, ship, and scale, and why starting here is the right infra decision.
AI, Automation & Playbooks
: Use AI and automation to multiply team impact, spot patterns in usage and signups, and turn winning plays into repeatable motions.
Pipeline & Execution
: Own activation, conversion, and bookings targets. Define the leading indicators that predict long-term customer growth and hold the team to them.
Forecasting & Performance Management
: Inspect pipeline health, own forecast accuracy, and manage performance against activity, conversion, and quota.
Cross-Functional Collaboration
: Partner with Marketing, Product, Growth, RevOps, Solutions Engineering, and the Greenfield and Install Base teams to make handoffs seamless as startups scale.
About You:
5+ years of experience in SaaS sales or startup go-to-market, including 2+ years managing quota-carrying sellers.
A track record of hiring and developing early-career talent and people from non-traditional backgrounds into top performers.
Experience building or running a high-velocity sales motion with volume, speed, and discipline.
Comfort talking with technical founders about architecture and tradeoffs. You don't need to be an engineer, but you need credibility with engineers.
Real curiosity about AI-native development and the tools shaping how startups build and ship.
A builder's mindset: you like creating systems, not just running them, and you balance strategy with hands-on execution.
A growth mindset, resilience, and strong shared ownership.
Bonus If You:
Have been a founder, early-stage operator, or developer.
Have built a team or motion from zero inside a high-growth company.
Have experience with startup ecosystems: accelerators, VCs, founder communities, or developer communities.
Have sold developer tools, infrastructure, or AI products to startups.
Compensation & Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $280,000 - $330,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: Leeds, England, United Kingdom
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
The Role
In this role, you'll own the full lifecycle of creative projects from brief to final delivery across a high-volume, fast-turnaround marketing calendar. That means always knowing what the team is working on, what's coming next, and what's realistically achievable. You'll be the person stakeholders trust for a straight answer, and the person the creative team trusts to protect their time.
What You'll Do
Lead end-to-end management of creative projects, delivering on time and on brief across the campaign calendar.
Own brief intake: review incoming requests and ensure every brief arrives complete and ready for action.
Build and maintain the studio schedule, resourcing the team against live and forecast demand.
Assign work thoughtfully, with clear direction, deadlines, and context.
Keep project tracking and timelines accurate in Airtable and the rest of the studio toolset, so the whole team can rely on them.
Review deliverables for quality, brand consistency, and inclusion of legal, regulatory, and responsible gaming requirements.
Own the creative relationship with brand, marketing, media, product, and social teams.
Manage approvals across creative leads, legal, compliance, and business stakeholders — driving timely sign-off and keeping an auditable record.
Manage freelance and agency onboarding, POs, and invoicing alongside the Director, Creative Operations.
Champion AI-assisted production and workflow tools where they add speed without compromising quality or compliance.
What You Bring
4+ years in creative project management, creative operations, digital production, or marketing operations.
Ability to build strong relationships with the multiple teams, including the creative, brand, marketing, external partners and wider stakeholders.
Strong understanding of creative workflows and production processes, ideally within an in-house studio.
Proven ability to run a high-volume pipeline across multiple concurrent campaigns.
Proficiency with Airtable, Figma, Google Workspace, and Slack, with a real instinct for process improvement.
Highly organized and detail-oriented — across versions, approvals, specs, and deadlines.
A calm, direct communicator who can hold a line with senior stakeholders while keeping the relationship strong.
Comfortable presenting process improvements or workflow case studies from past roles.
Bonus Points
Experience in a regulated industry such as online gaming or sports betting, or where compliance and legal review workflows are key.
Experience implementing process improvements with AI tooling.
Your First 90 Days
You'll map how work currently flows through the studio, stand up a single source of truth for what's in flight, and deliver our first clear read on capacity.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Leeds, England, United Kingdom
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
The Role
In this role, you'll own the full lifecycle of creative projects from brief to final delivery across a high-volume, fast-turnaround marketing calendar. That means always knowing what the team is working on, what's coming next, and what's realistically achievable. You'll be the person stakeholders trust for a straight answer, and the person the creative team trusts to protect their time.
What You'll Do
Lead end-to-end management of creative projects, delivering on time and on brief across the campaign calendar.
Own brief intake: review incoming requests and ensure every brief arrives complete and ready for action.
Build and maintain the studio schedule, resourcing the team against live and forecast demand.
Assign work thoughtfully, with clear direction, deadlines, and context.
Keep project tracking and timelines accurate in Airtable and the rest of the studio toolset, so the whole team can rely on them.
Review deliverables for quality, brand consistency, and inclusion of legal, regulatory, and responsible gaming requirements.
Own the creative relationship with brand, marketing, media, product, and social teams.
Manage approvals across creative leads, legal, compliance, and business stakeholders — driving timely sign-off and keeping an auditable record.
Manage freelance and agency onboarding, POs, and invoicing alongside the Director, Creative Operations.
Champion AI-assisted production and workflow tools where they add speed without compromising quality or compliance.
What You Bring
4+ years in creative project management, creative operations, digital production, or marketing operations.
Ability to build strong relationships with the multiple teams, including the creative, brand, marketing, external partners and wider stakeholders.
Strong understanding of creative workflows and production processes, ideally within an in-house studio.
Proven ability to run a high-volume pipeline across multiple concurrent campaigns.
Proficiency with Airtable, Figma, Google Workspace, and Slack, with a real instinct for process improvement.
Highly organized and detail-oriented — across versions, approvals, specs, and deadlines.
A calm, direct communicator who can hold a line with senior stakeholders while keeping the relationship strong.
Comfortable presenting process improvements or workflow case studies from past roles.
Bonus Points
Experience in a regulated industry such as online gaming or sports betting, or where compliance and legal review workflows are key.
Experience implementing process improvements with AI tooling.
Your First 90 Days
You'll map how work currently flows through the studio, stand up a single source of truth for what's in flight, and deliver our first clear read on capacity.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Staff, Technical Account Manager.
About the job
This position is needed to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.
Desired:
Understanding of Telecoms and VOIP including WebRTC and SIP.
Location
This role will be remote,
but is not eligible to be hired in CA, CT, NJ, NY, PA, WA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :
116,960.00
-
146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):
123,760.00
-
154,700.00.
Based in the San Francisco Bay area, California:
137,520.00
-
171,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location
Application deadline information
Applications for this role are intended to be accepted until
Nov 20th
, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: San Francisco, California; Seattle, Washington; United States (Remote); New York, New York
Workplace: Hybrid
ROLE SUMMARY
We’re hiring a Staff Product Manager, Nexus to own the next phase of Temporal Nexus: landing the current product foundation, expanding adoption across strategic accounts, and defining the roadmap for Nexus as Temporal’s durable connectivity layer.
This person will take over an active, technically deep product area with real customer usage and a fast-moving roadmap. The immediate work is to land the in-flight Nexus developer experience and operator-control work with quality. The longer-term mandate is to shape the next wave: Connector Ecosystem, Service Hub, and Agentic Communication Fabric.
This is not a “write specs and wait” role. The PM will need to build trust quickly with engineering, customers, field teams, and GTM; understand the product hands-on; turn messy customer evidence into sequencing decisions; and create the narrative that helps Temporal, customers, and partners understand where Nexus is going.
WHAT YOU’LL OWN
- Nexus product strategy and roadmap. Prioritize the work that makes Nexus the durable connectivity layer across teams, namespaces, services, and AI systems.
- Current execution. Drive completion of in-flight work such as the new Nexus developer experience, Standalone Nexus Operations, connector foundations, caller identity, rate limits, and payload encryption.
- Customer discovery and evidence. Stay close to design partners and strategic customers like Netflix, Duolingo, and Miro.
- Developer and operator experience. Balance SDK ergonomics, schema-first contracts, codegen, service discovery, security, visibility, and control-plane needs.
- Cross-functional launch and enablement. Make sure everyone in the company understands the problems Nexus solves and knows how to sell / deploy / support it.
- Success metrics. Define adoption and momentum measures: activated accounts, completed Nexus operations, shared-service usage, SDK coverage, design-partner progress, and field readiness.
WHAT YOU’LL BRING
- Staff-level product judgment. 8+ years in product management or equivalent experience turning ambiguous and technical strategy into shipped outcomes.
- Strong technical depth. Ability to reason about distributed systems, workflow orchestration, service-to-service communication, APIs, SDKs, identity, and authorization.
- Developer-platform experience. Experience with infrastructure, platforms, integrations, APIs, SDKs, service mesh, API gateways, or cloud developer products.
- Customer and field orientation. Comfortable working directly with senior technical customers and enabling GTM teams on a complex product.
- Excellent writing and narrative skills. Able to create crisp strategy docs, roadmap narratives, launch materials, and decision memos.
- Execution discipline. Can inherit a complicated roadmap, clarify ownership, unblock decisions, and keep the team focused.
WHO YOU ARE
- You want to build important infrastructure. You’re motivated by products that sit in the critical path for customers and developers. You want to work on something foundational, technically deep, and category-defining.
- You operate with ownership. You don’t measure your job by meetings, specs, or process completed. You measure it by customer outcomes, product adoption, team clarity, and whether the right work actually ships.
- You move fast without being reckless. Nexus sits in the reliability layer for mission-critical systems. You know when to push for speed, when to insist on rigor, and how to keep momentum without compromising customer trust.
- You’re resilient in ambiguity. You’re energized by unclear ownership, messy customer evidence, technical constraints, and hard sequencing calls. You don’t need a perfect roadmap handed to you — you help create one.
- You raise the bar for the people around you. You write clearly, invite feedback, give it directly, and help teams make better decisions. You make complex work easier for others to understand and execute.
- You put developers and customers first. You want to understand how real teams build distributed systems, where their current tools fail them, and what would make Temporal indispensable in their architecture.
BONUS POINTS
- Experience with Temporal, workflow orchestration, durable execution, service mesh, API gateways, or distributed systems
- Experience with schema registries, code generation, SDK design, or developer portals
- Experience with AI infrastructure, agent platforms, MCP/tool registries, or agentic systems
- Prior DevRel, Solutions Architecture, technical marketing, or partner-facing product experience
WHY THIS ROLE MATTERS
- Nexus is past GA and entering breadth. Adoption is real, but the next challenge is expansion across more teams, accounts, and use cases.
- The foundation is landing now. Developer experience, connector foundations, and operator controls are the near-term unlocks.
- The next wave is strategically important. Connector Ecosystem, Service Hub, and Agentic Communication Fabric could define how Temporal participates in the modern AI and service-connectivity stack.
- You’ll shape an important product category. Nexus sits between durable execution, service-to-service communication, platform engineering, and AI systems.
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Location: Dallas
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
WHAT YOU'LL DO
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
WHAT YOU HAVE
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
- Team players described as committed, collaborative and proactive with a team-first mentality.
WHAT WE OFFER
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
COMPENSATION
$165,000-185,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-AB2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Chicago
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
WHAT YOU'LL DO
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
WHAT YOU HAVE
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
- Team players described as committed, collaborative and proactive with a team-first mentality.
WHAT WE OFFER
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
COMPENSATION
$165,000-185,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-AB2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.
WHAT YOU'LL DO
- Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA)
- Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products
- Partner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency
- Partner with risk strategy teams to create a closed loop process to enhance policies and procedures
- Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency
- Research emerging fraud trends to innovate on Ramp's decisioning systems and policies
- Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling
- Partner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers
WHAT YOU NEED
- Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud
- Minimum 2 years of experience building and managing teams
- Strong background in process development and improvement
- Investigative and critical thinking skills
- Excellent written and verbal communication skills
- Experience integrating AI into your daily work
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
NICE-TO-HAVES
- Experience with Regulation E, NACHA & Visa Core rules and regulations
- Experience with Zendesk and Retool
- Experience in high growth startups
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: US, Remote
Workplace: remote
15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.
This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system.
What You'll Own
Fin/AI agent operations (25%):
our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.
Help Center content ownership (40%):
accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.
The content flywheel (20%):
every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.
Launch readiness (10%):
no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.
Operability (5%):
no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.
Where This Role Sits
This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:
R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.
Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.
Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.
This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.
New cross-team AI initiatives start with your manager, so they get prioritized before work begins.
How Success Is Measured
Quality-adjusted automation rate:
AI resolutions with no human takeover, no negative feedback, no reopen.
Knowledge gap closure rate:
speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.
Escalation precision:
when the AI hands off to a human, it lands in the right place with full context.
Operability:
every critical system has current runbooks and a functioning second; no single point of failure.
Partner trust:
tier leads, content, and product partners would say this function makes their work easier.
What We're Looking For
3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).
A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.
An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.
Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.
Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.
You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.
Working Style
This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:
check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.
We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.
We offer amazing benefits that align with our values and culture at 15Five.
Your Health & Wellbeing
Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health and wellness resources
Your Life
Flexible Time Off Program
Generous paid leave for new parents
Military leave
Paid Company Holidays
Sabbatical Program
Your Future
401K with 4% Matching after 6 months
Your Work Life
Remote work
Work with experts in leadership, culture, and personal development
For more information see:
Our Mission, Vision, & Values -https://www.15five.com/about
Our People and Culture -https://www.15five.com/about/careers
Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
AI Support Operations Manager- Annual Base Pay Range, US Full-Time
This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.
Location: Neenah, WI
General Manager - Mission Critical Substations
Mission Critical Power Infrastructure | Substations | Data Centers | Power Delivery
Location:
Flexible | Preference Near a Michels Office
Employment Type:
Full-Time
Travel:
Approximately 50% Travel Required
Lead the Teams Powering Mission-Critical Infrastructure
The rapid expansion of data centers, artificial intelligence, cloud computing, and digital infrastructure is driving unprecedented investment in mission-critical power systems. At the center of these developments are highly reliable substations and power delivery systems that ensure continuous operation of some of the world's most important facilities.
As a
General Manager - Mission Critical Substations
, you will provide operational leadership for Michels Power's growing Mission Critical Power Infrastructure business. This role will oversee regional operations, customer relationships, project performance, business development initiatives, workforce planning, and strategic growth efforts supporting hyperscale data centers, mission-critical facilities, utility substations, and related power delivery infrastructure projects across North America.
This position offers flexibility in work location, with a preference for candidates located near an established Michels Power office and the ability to travel as needed to support customers, project teams, and regional operations.
Position Overview
As the
General Manager - Mission Critical Substations
, you will be responsible for the planning, oversight, and operational performance of a regional portfolio of mission-critical substation projects while fostering an environment focused on safety, profitability, customer satisfaction, and operational excellence.
Working closely with the Director of Operations, you will establish strategic goals for the business and lead Regional Managers, Project Managers, Construction Managers, and field leadership teams responsible for executing complex power infrastructure projects. You will play a significant role in customer development, business growth, workforce planning, financial forecasting, project execution, and regional strategy.
Success requires strong operational leadership, business acumen, customer relationship management skills, industry presence, and the ability to develop high-performing teams while delivering successful project outcomes.
Key Responsibilities
Lead and oversee mission-critical substation operations to ensure alignment with divisional and corporate objectives.
Establish operational priorities and strategic initiatives in partnership with the Director of Operations.
Maintain accountability for project execution, customer satisfaction, financial performance, safety results, and regional growth.
Build and maintain strong relationships with customers, engineering partners, developers, EPC firms, utilities, and industry stakeholders.
Support long-term growth through customer development, workforce planning, market expansion, and strategic business initiatives.
Foster a culture focused on safety, accountability, continuous improvement, collaboration, and operational excellence.
Promote Michels Family of Companies culture, values, and leadership principles.
What You'll Do
Direct and oversee regional operations supporting mission-critical substation construction and power delivery infrastructure projects.
Lead Regional Managers, Project Managers, Construction Managers, and operational teams responsible for project execution.
Ensure projects are managed to maximize customer satisfaction, operational performance, and profitability.
Lead preconstruction and RFP efforts in partnership with estimating and operations teams.
Assist Executive Leadership and Business Development personnel with identifying new customers, growth opportunities, staffing requirements, and strategic initiatives.
Develop and maintain executive-level relationships with hyperscale data center developers, utilities, renewable energy developers, engineering firms, mission-critical customers, and EPC partners.
Review project financial performance, including revenue forecasts, margins, backlog, cash flow projections, and operational metrics.
Collaborate with field leadership to plan workforce, equipment, and operational resource needs based on current and projected workloads.
Regularly visit active projects to engage with field personnel and reinforce Michels Power's safety culture.
Support troubled-project recovery plans and provide direct project leadership when required.
Collaborate with Business Development, Finance, Human Resources, Equipment Operations, Safety, and executive leadership teams to achieve business objectives.
Identify best practices, emerging technologies, and market trends that improve performance and reduce costs.
Leadership Responsibilities
Lead, mentor, coach, and develop operational personnel throughout the organization.
Participate in hiring, onboarding, workforce planning, succession planning, and employee development initiatives.
Conduct performance evaluations and provide meaningful feedback and career development support.
Support internal and external opportunities for professional growth, leadership development, and industry certifications.
Foster a collaborative and high-performance work environment.
Support employee engagement, accountability, retention, and leadership development initiatives.
Assist with personnel decisions including promotions, disciplinary actions, and organizational development efforts.
What It Takes
Bachelor's degree from an accredited four-year college or university and
10+ years of related experience
, or an equivalent combination of education and experience.
Experience leading operations, business units, project portfolios, or regional organizations within the utility, substation, power delivery, mission-critical, industrial, energy, or EPC industries.
Strong understanding of project execution, customer relationship management, workforce planning, financial forecasting, and operational leadership.
Proven ability to develop and maintain strong customer relationships while identifying opportunities for growth and market expansion.
Experience supporting preconstruction efforts, project pursuits, estimating reviews, RFP responses, and strategic planning initiatives.
Demonstrated success leading multidisciplinary teams and developing future leaders.
Experience managing financial performance, including revenue forecasts, backlog, margin performance, cash flow projections, and operational planning.
Strong leadership, organizational, communication, coaching, negotiation, and decision-making skills.
Advanced industry certifications, licenses, or professional credentials are preferred but not required.
Valid driver's license with an acceptable driving record.
Ability to travel approximately
50%
to support customers, project teams, business development initiatives, and operational activities throughout the region.
Join a company that powers progress. Be a part of Michels Power, Inc.—where you don't just build projects, you build a career.
#LI-AS1
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: European Union; Georgia; Ukraine; Serbia; Turkey
Workplace: Remote
ABOUT PROGRESS PARTNERS
Progress Partners is a fast-growing technology company building and scaling next-generation SaaS and mobile platforms. We blend creativity with data-driven execution to ship high-impact products, including AI-powered tools, productivity platforms, and workflow software, used by millions of people in more than 160 countries.
Our global team of experts in software development, product design, growth, and analytics collaborates across time zones to deliver category-defining innovations. We work end-to-end across the product lifecycle: design, build, launch, and scale.
If you’re passionate about building transformative products, Progress Partners is a place to make a lasting impact.
ABOUT THE ROLE
Hi I'm Thomas https://www.linkedin.com/in/tgoik/, CTO at Progress Partners. I'm hiring an Engineering Delivery Manager to strengthen delivery predictability, quality, and visibility across our external engineering teams. This is a strategic, company-side delivery role, not a traditional line-management role. You won't manage engineers directly; instead, you'll work with lead-level stakeholders across several teams to understand how work actually gets planned and delivered, surface risks and bottlenecks early, and drive measurable improvement. You'll partner closely with external engineering and vendor leads, product managers, technical leads, QA, platform engineering, and business stakeholders, with real ownership over how we deliver and the freedom to change it for the better.
WHAT YOU’LL DO
- Build clear visibility into what each external team is working on, who owns what, and where delivery risk sits.
- Ensure delivery plans are realistic, transparent, and tied to business priorities — and track progress against them.
- Spot teams falling behind early, not after deadlines slip, and diagnose root causes (estimation, scope, capacity, ownership, quality, or dependencies).
- Challenge weak plans, unrealistic estimates, unclear ownership, and superficial status reporting.
- Validate that reported progress reflects real engineering output.
- Improve planning and forecasting discipline, moving teams from optimistic plans to evidence-based delivery.
- Work with QA and engineering leads to make quality visible as part of delivery — tracking escaped bugs, rework, and release readiness, and supporting consistent Definition of Ready / Definition of Done and quality gates.
- Track cross-team dependencies, ensure blockers are owned and resolved, and run clear, fact-based escalation paths.
- Build a clear understanding of each external team’s composition, role coverage, seniority mix, ownership areas, and capability gaps.
- Identify where delivery or quality issues are caused by team setup, missing ownership, skill gaps, low allocation, weak technical leadership, or unclear requirements.
- Ensure external teams follow agreed company delivery rules, documentation expectations, engineering standards, quality gates, and reporting practices.
- Build vendor/team delivery scorecards covering predictability, quality, responsiveness, planning accuracy, delivery reliability, and escalation patterns.
- Create fact-based escalation paths when external teams repeatedly miss commitments, provide weak delivery evidence, or fall below agreed quality expectations.
- Communicate delivery status, risks, and trade-offs clearly to both technical and non-technical stakeholders, translating delivery issues into business impact.
WHAT WE’RE LOOKING FOR
- 7+ years in software delivery, technical/engineering delivery management, technical program management, or engineering leadership.
- Proven experience managing delivery across multiple external teams, vendors, or distributed partners.
- Experience overseeing delivery across engineering teams, vendors, or delivery groups of roughly 20–35 people.
- Exposure to a few different business models or product environments (rather than narrow specialization) is a strong plus.
- Strong grasp of software development lifecycles, agile delivery, estimation, release planning, QA workflows, and engineering team dynamics.
- Ability to build delivery reporting and analysis, and to read teams accurately — including spotting gaps hidden behind tidy reporting.
- Strong delivery metrics fluency: planned vs. actual, cycle time, throughput, escaped bugs, rework, blocked work, and predictability.
- Risk and dependency management.
- Excellent communication with both technical and non-technical audiences.
- Hands-on with delivery and engineering tools such as Jira, GitHub, Confluence, Linear, or Azure DevOps.
NICE TO HAVE
- Experience in multi-product SaaS environments and companies dependent on external engineering partners.
- Experience building vendor scorecards or delivery performance frameworks.
- Experience introducing the Definition of Ready/Done, release checklists, or quality gates.
HOW WE WORK
We’re fully remote and distributed across time zones. We default to async, communicate in writing, and trust people to deliver outcomes, not log hours. Decisions are transparent, ownership is clear, and your work is visible from day one.
INTERVIEW PROCESS
We've designed our interview process to be transparent, respectful of your time, and a genuine two-way conversation, we want to get to know you, and we want you to get to know us. You'll always know what stage you're at, what to expect next, and roughly how long things will take.
- Initial screen with our Talent Acquisition Team - 30 min
- Technical interview with our Hiring Manager - 60 min
- Take-home assessment - Estimated effort: 2–4 hours
- Final Interview with the CTO - 60 min
WHAT WE OFFER
- Remote-first: work from anywhere in the world, no relocation required.
- Flexible hours: we measure outcomes, not time at a desk.
- Unlimited PTO: take the time you need to rest, recharge, and do your best work.
- Learning & development budget: courses, books, conferences, certifications, whatever helps you grow.
- Home office & wellness allowance: a dedicated budget to set up your workspace and support your health.
- A small, senior, collaborative team where your work is visible and your decisions matter.
- The chance to build products used by millions of people across 160+ countries.
EQUAL OPPORTUNITY
Progress Partners is an equal opportunity employer, and we’re serious about building a diverse, inclusive team. We welcome applications from people of all genders, gender identities and expressions, sexual orientations, ages, ethnicities, nationalities, religions, disabilities, neurotypes, family situations, socioeconomic backgrounds, and life experiences.
We hire on skills, experience, potential, and values fit. never on protected characteristics. If you need accommodations during the application or interview process, just let us know.
Location: New York, NY
Workplace: Hybrid
Talkiatry is seeking a data-driven, strategic, and execution-oriented Senior Manager, Growth Strategy & Operations to help scale one of the company's most important growth engines: the Mindshare Referrals program. In this role, you'll serve as a strategic partner to field leadership, helping shape growth strategy, identify opportunities to accelerate performance, and build the capabilities needed to drive consistent, scalable growth.
You'll operate at the intersection of strategy, analytics, and business operations, combining analytical rigor with strong business judgment to solve complex growth challenges. You'll work closely with an Area Director to develop market strategies, identify performance drivers, and translate insights into actionable plans. Beyond your Area, you'll collaborate with leaders across Talkiatry to test new approaches, share best practices, and help shape how the broader Mindshare program evolves as it scales.
You're the ideal candidate if you enjoy solving ambiguous problems, thinking strategically, and seeing your ideas translate into measurable business results. You bring a structured, hypothesis-driven approach to problem-solving, thrive in fast-paced environments, and are equally comfortable developing a growth strategy and rolling up your sleeves to bring it to life.
This is a unique opportunity to take meaningful ownership of a high-growth business, work closely with senior leadership, and help build a best-in-class growth organization – ultimately enabling more patients to access the care they need.
ABOUT TALKIATRY:
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.
Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists, 400+ therapists, and more than 4 million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.
Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.
YOU WILL:
- Drive Area growth strategy: Partner with an Area Director to develop growth plans, prioritize market opportunities, and define strategies to accelerate referral growth
- Turn insights into action: Analyze Area, account, and provider performance to diagnose gaps, identify growth drivers, and recommend actions to improve results
- Optimize market coverage: Shape Territory strategy, account segmentation, and provider targeting to maximize field team effectiveness
- Build tools and improve operations: Leverage AI and emerging technologies to build practical tools, automate workflows, and develop scalable solutions that improve field effectiveness and operational efficiency
- Drive performance visibility: Develop reporting, analyses, and business reviews that help leadership track results and make informed decisions
- Support strategic partner engagement: Prepare performance insights and recommendations for business reviews with health system partners to identify opportunities for continued growth
YOU ARE:
- A strategic thinker who brings structure to ambiguous problems and develops practical, data-driven solutions
- Analytical and commercially minded, with the ability to translate complex data into actionable insights and business recommendations
- An innovative problem-solver who uses AI and emerging technologies to develop creative, scalable solutions
- A hands-on, entrepreneurial operator who moves seamlessly between strategy and execution, takes ownership, and drives initiatives through to completion
- A strong communicator who can simplify complex ideas and influence senior leaders and cross-functional stakeholders
- Collaborative and relationship-oriented, with the ability to build trust and work effectively across teams
- Motivated by mission and impact, you care about improving how patients access care
YOU HAVE:
- 4–8 years of experience in management consulting, investment banking, strategy & operations, revenue or growth operations, or a similarly analytical and execution-oriented role
- 2+ years of experience in a high-growth company or startup environment preferred
- Strong analytical and quantitative skills, with advanced proficiency in Excel or Google Sheets and SQL
- Demonstrated proficiency using AI tools such as Claude, ChatGPT, or similar models to solve business problems and improve efficiency
- Excellent written and verbal communication skills, including experience presenting to senior leadership
- Experience supporting a commercial, growth, or field-based organization preferred
- Familiarity with CRM platforms such as HubSpot or Salesforce a plus
- Bachelor's degree required; advanced degree a plus
WHAT WE OFFER
- Competitive compensation with performance-based bonus
- Hybrid NYC role with regular in-office collaboration
- A high-impact position with visibility across Talkiatry’s leadership and field teams
- Opportunity to directly shape one of Talkiatry’s most strategic growth programs
- A mission-driven culture grounded in purpose, accountability, and innovation
- Cross-functional exposure and clear pathways for professional development
- The chance to operate like a builder—designing the systems and insights that fuel growth
You'll be more than an analyst. You'll be a strategic operator, a trusted partner to leadership, and a key contributor to how Talkiatry scales one of its most important growth programs.
WHY TALKIATRY:
- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
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