Location: Москва
SberDevices — уникальное IT-пространство внутри Сбера. Мы занимаемся разработкой голосовых продуктов, умных устройств и виртуальных ассистентов
Обязанности
Чем предстоит заниматься:
* взаимодействием с командами и формированием финансовых моделей b2с продуктов;
* анализом потенциала для оптимизации стоимости продуктов;
* расчетом тарифов для продуктов, участием в рабочих группах и комитетах по их согласованию;
* сбором факта потребления сервисов, автоматизацией процесса;
* ad-hoc аналитикой по запросу руководства.
Требования
Что важно для нас:
* высшее экономическое или математическое образование;
* опыт в аналогичной должности от 3х лет в производственных компаниях;
* понимание принципов ценообразования и расчета полной себестоимости;
* аналитические способности, коммуникабельность, стрессоустойчивость, высокая работоспособность, умение работать в команде;
* уверенный пользователь Excel;
* опыт работы с SAP/1С/МСФО.
Условия
Мы предлагаем:
* конкурентную компенсацию (оклад и премии по результатам деятельности);
* свободный дресс-код;
* гибкий график для оптимального баланса работы и личной жизни;
* профессиональное обучение, семинары, тренинги, конференции, корпоративная библиотека;
* ДМС, страхование жизни;
* самые инновационные, амбициозные проекты и задачи.
Location: Yerevan, Armenia
Description
We are looking for a detail-oriented, self-oriented and experienced Contract Operations Specialist to join our dynamic and fast-growing team.
Responsibilities
Manage, optimize, and continuously improve Jira workflows related to the end-to-end contract signing and document management process
Analyze contract workflows and operational data to identify inefficiencies, recurring issues, and opportunities for process improvement
Prepare regular analytical reports and performance insights to support management decision-making and identify risks, and areas for improvement
Oversee the end-to-end document lifecycle, including document creation, registration, review, approval, signing, distribution, filing, archiving, and retrieval
Review and approve Jira tickets related to contracts and documentation, ensuring accuracy, completeness, proper documentation, and compliance with internal policies and procedures
Maintain a strong understanding of document management principles, internal documentation standards, and contract administration requirements
Monitor contract processing timelines and operational performance, proactively identifying delays and implementing corrective actions to improve turnaround time.
Ensure the confidentiality, integrity, and controlled access of contractual and business documentation throughout its lifecycle
Establish and maintain effective document classification, naming, registration, filing, and archiving practices across digital and physical records
Maintain a structured and easily accessible document archive, enabling efficient document retrieval, traceability, and long-term preservation of records.
Coordinate and communicate effectively with Legal, Procurement, Finance, Operations, and other stakeholders involved in contract and document management.
Develop and deliver training sessions on contract signing, document management, Jira workflows, and related operational procedures.
Create and maintain process documentation, guidelines, and standard operating procedures (SOPs) to ensure consistency and knowledge continuity across teams
Support process automation and digitalization initiatives by identifying opportunities to reduce manual work, improve data quality, and increase operational efficiency
Requirements
At least 2 years of professional experience in a similar role
Advanced knowledge of Armenian, Russian, and English languages
Accurate, detail-oriented personality, ability to meet deadlines
Advanced practical knowledge of MS Excel is a must
Excellent communication and negotiation skills
Strong time management skills
Analytical thinking and problem-solving skills
Interpersonal skills, ability to develop effective working relations with colleagues
High sense of responsibility and ability to work under pressure
Strong interpersonal and communication skills
Location: Riyadh, Saudi Arabia
As the Chief Enterprise Architect at Müller's Solutions, you will be responsible for leading the development and implementation of the enterprise architecture strategy and roadmap. You will work closely with executive leadership, department heads, and technology teams to define and execute a comprehensive enterprise architecture vision that aligns with the company's business goals and objectives. Your role will be crucial in driving technology innovation, ensuring the scalability and reliability of our systems, and shaping the future direction of our IT infrastructure.
Responsibilities:
• Develop and communicate the enterprise architecture strategy, vision, and roadmap in alignment with business objectives and priorities.
• Lead and oversee the design, implementation, and maintenance of enterprise architecture frameworks, standards, and best practices.
• Collaborate with stakeholders to understand business needs and ensure the enterprise architecture enables business transformation and growth.
• Evaluate and recommend technology solutions and platforms that support the company's long-term vision and drive innovation.
• Provide architectural guidance and oversight for major projects and initiatives, ensuring adherence to the enterprise architecture framework.
• Stay up-to-date with emerging technologies, industry trends, and best practices in enterprise architecture to drive continuous improvement and innovation.
Requirements
Requirements:
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Proven experience as a Chief Enterprise Architect or in a similar senior leadership role, with a track record of successfully developing and executing enterprise architecture strategies.
• In-depth knowledge of enterprise architecture frameworks such as TOGAF or Zachman.
• Strong understanding of business processes, IT systems, and enterprise-wide technology infrastructure.
• Excellent analytical and problem-solving skills, with the ability to align technology solutions with business goals.
• Strong leadership and collaboration skills, with the ability to influence and drive change at all levels of the organization.
• Proven track record of leading and managing technology teams and projects.
Preferred qualifications:
• Master's degree in Computer Science, Information Systems, or a related field.
• Certification in enterprise architecture frameworks such as TOGAF or Zachman.
• Experience in a global or multinational organization, managing enterprise architecture initiatives across different regions and business units.
• Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
Benefits
Location: Riyadh, Saudi Arabia
As the Chief Enterprise Architect at Müller's Solutions, you will be responsible for defining and leading the architectural strategy and roadmap for our organization. You will work closely with senior stakeholders, including C-suite executives, to align technology solutions with business goals and drive innovation through effective enterprise architecture practices.
What about the role responsibilities?
• Develop and communicate the enterprise architecture vision and strategy, ensuring alignment with business objectives and long-term goals.
• Lead the development and maintenance of enterprise-wide architectural standards and frameworks, ensuring consistency, scalability, and security across all technology solutions.
• Collaborate with key stakeholders to identify and prioritize technology initiatives and ensure they align with the architectural vision.
• Provide expert guidance and advice on technology-related decisions, considering both short-term needs and long-term strategic objectives.
• Lead and mentor a team of architects, ensuring their professional growth and development and fostering a culture of innovation and collaboration.
What should you have to fit in this role?
• Bachelor's or master's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Chief Enterprise Architect or a similar leadership role, driving architecture initiatives at an enterprise level.
• Strong understanding of enterprise architecture principles and frameworks, such as TOGAF (The Open Group Architecture Framework) or NORA Framework.
• Excellent strategic thinking and problem-solving skills, with the ability to align technology strategies with business goals and objectives.
• Strong leadership and management skills, with the ability to inspire and motivate a team of architects.
To succeed in this role, it's nice to have:
• Experience in the development and implementation of digital transformation strategies, driving organizational change through technology enablement.
• Certification in enterprise architecture frameworks or methodologies, such as TOGAF or NORA, demonstrating your expertise in the field.
• Experience in a global organization or working with diverse teams, enabling you to effectively navigate and collaborate in a multicultural environment.
Benefits
1- Attractive Package.
2- Family Benefits.
3- Visa.
4-Air Tickets.
Location: Riyadh, Saudi Arabia
Müller's Solutions is seeking a highly skilled Technical Project Manager to join our team. In this role, you will be responsible for overseeing the planning, implementation, and completion of technical projects within our organization. You will work closely with cross-functional teams, including developers, engineers, and stakeholders, to ensure that projects are delivered on time, within budget, and meet the highest quality standards.
Responsibilities:
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate and assign tasks to team members, ensuring alignment with project objectives.
• Monitor project progress and provide regular updates to stakeholders.
• Identify and mitigate project risks, implementing solutions to address issues that may arise.
• Collaborate with technical teams to ensure that project deliverables meet quality standards and adhere to best practices.
• Manage project resources and budgets, tracking expenditures and ensuring adherence to financial constraints.
• Facilitate communication and collaboration among team members and stakeholders.
Requirements
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Technical Project Manager or in a similar role, managing complex technical projects from initiation to completion.
• Strong knowledge of project management methodologies, tools, and best practices.
• Excellent organizational and time management skills, with the ability to effectively prioritize and manage multiple projects and tasks simultaneously.
• Strong leadership and communication skills, with the ability to effectively lead cross-functional teams and interact with stakeholders at all levels of the organization.
• Proficiency in project management software such as Microsoft Project or Jira.
• PMP (Project Management Professional) certification is a plus.
Preferred qualifications:
• Master's degree in Project Management or a related field.
• Experience in agile project management methodologies, such as Scrum or Kanban.
• Familiarity with software development lifecycle (SDLC) processes and methodologies.
• Strong problem-solving and decision-making skills.
• Ability to thrive in a fast-paced and dynamic work environment.
Location: Riyadh, Saudi Arabia
As an Enterprise Architect at Müller's Solutions, you will be responsible for developing and implementing strategic technology solutions that align with our business goals and objectives. You will work closely with stakeholders, including senior management and department heads, to identify opportunities for technology innovation and leverage your expertise to design and deliver scalable and reliable enterprise architecture solutions.
Responsibilities:
• Develop and maintain a comprehensive understanding of the organization's current technology landscape, including systems, applications, and infrastructure.
• Collaborate with stakeholders to define and align technology strategy and enterprise architecture roadmap with business objectives and priorities.
• Evaluate and recommend technology solutions and frameworks that enable business transformation, improve operational efficiency, and drive innovation.
• Create and maintain architectural artifacts, including models, diagrams, and documentation, to communicate the enterprise architecture vision and framework.
• Lead cross-functional teams in the implementation of enterprise-wide technology initiatives, ensuring alignment with architectural principles and standards.
• Stay up-to-date with industry trends, emerging technologies, and best practices in enterprise architecture.
Requirements
Requirements:
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Proven experience as an Enterprise Architect or in a similar role, demonstrating expertise in designing and delivering enterprise architecture solutions.
• Strong knowledge of business processes, IT systems, and enterprise-wide technology infrastructure.
• Proficient in enterprise architecture frameworks such as TOGAF or Zachman.
• Excellent analytical and problem-solving skills, with the ability to analyze complex business requirements and translate them into technology solutions.
• Strong leadership and collaboration skills, with the ability to effectively communicate and influence stakeholders at all levels of the organization.
• Proven track record of successfully leading and implementing enterprise-wide technology initiatives.
Preferred qualifications:
• Master's degree in Computer Science or a related field.
• Certification in enterprise architecture frameworks such as TOGAF or Zachman.
• Experience in a global or multinational organization, managing technology initiatives across different regions and business units.
• Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
Benefits
Location: Riyadh, Saudi Arabia
Müller's Solutions is a leading Tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation & Support, and Global Tech Recruitment. We are currently seeking a talented Saudi National Business Analyst to join our team. With our offices located in Germany, Saudi Arabia, United Arab Emirates, and Egypt, Müller's Solutions is known for delivering innovative solutions that fuel progress and drive success. Trusted by many organizations locally and regionally, we empower businesses to optimize operations, unlock top talent, and streamline processes.
As a Business Analyst at Müller's Solutions, you will play a vital role in bridging the gap between technology and business. You will be responsible for analyzing business processes, identifying areas for improvement, and recommending solutions that align with the company's strategic goals. Experience in Enterprise Architecture is preferred, as you will also be involved in facilitating effective collaboration across teams and projects.
Responsibilities
Conduct thorough analysis of business processes and systems to identify areas for improvement
Gather and document business requirements, collaborating with stakeholders
Develop and maintain business process models and diagrams
Analyze data to identify trends and insights for decision-making
Facilitate effective communication and collaboration between technical and non-technical teams
Support the implementation and testing of new systems and processes
Evaluate and recommend technology solutions to meet business needs
Requirements
Proven experience as a Business Analyst or similar role
Strong analytical and problem-solving skills
Working knowledge of Enterprise Architecture concepts and frameworks
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a team environment
Proficiency in data analysis and modeling software tools
Bachelor's degree in Business Administration, Information Systems, or related field
Saudi nationality is required
TOGAF Certificate is a plus
Benefits
Workplace: remote
Location
:
Quantori is an international team: we have colleagues who work not only from office but also remotely from all over the world.
Responsibilities
:
Review mapping definition with data analysts
Contribute with other data scientists on mapping definition for transformation pipelines
Contribute to mapping function development and unit testing of these functions
Contribute to mapping configurations
Define the design of quality control pipelines, ensuring mapping accuracy and alignment with analytical expectations
Review and maintain the quality control pipelines with the Data Analyst, Data Domain Lead and Data Governance Lead
Implement or configure the appropriate tools for the approved quality control pipelines
Provide the guidelines for introducing Machine Learning and LLM in the transformation pipelines
What we expect
:
10+ years of experience in Data Engineering
Strong familiarity with the Databricks platform (including Unity Catalog)
Ability to write robust code with Python
Proficiency with Spark (PySpark)
Knowledge of cloud platforms: AWS
Experience in implementing ML and LLM in production data pipelines
Ability to collaborate closely with Central European time zone
Nice to have
:
Knowledge of Lakehouse concept including experience using Delta Lake optimized storage layer
Familiarity with SODA is a plus
We offer
:
Competitive compensation
Remote or office work
Flexible working hours
Healthcare benefits: medical insurance and paid sick leave
Continuous education, mentoring, and professional development programs
A team with an excellent tech expertise
Certifications paid by the company
УдалённоseniorQuantori is an international team: we have colleagues who work not only from office but also remotely from all over the world; Ability to collaborate closely with Central European time zone
Location: Miami, United States
Uptalent.io is a leading global platform connecting global top-tier talent with exciting companies in the United States. We are currently seeking a Junior Architectural Site Supervisor to join our team. This is a great opportunity for someone who is passionate about architecture and construction and wants to gain hands-on experience in site supervision.
Responsibilities
Assist in overseeing construction sites to ensure adherence to architectural plans, specifications, and quality standards.
Monitor the progress of construction activities and provide regular updates to the project manager.
Maintain accurate documentation and records of construction activities.
Requirements
Bachelor's degree in Architecture or a related field.
Previous experience in architectural site supervision or construction preferred.
Strong knowledge of architectural plans, drawings, and specifications.
Familiarity with building codes and regulations.
Excellent communication and problem-solving skills.
Ability to work well in a team and collaborate with different stakeholders.
Attention to detail and a high level of accuracy.
Proficiency in project management software or tools is a plus.
Based in Miami.
Benefits
Work for the most exciting companies in the North American Market.
Flexible schedules.
Highly competitive compensation.
Location: Riyadh, Saudi Arabia
Join our team at Müller's Solutions as a Proactive Monitoring Specialist Lead and help us ensure the smooth and efficient operation of our clients' IT infrastructure. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses.
As a Proactive Monitoring Specialist Lead, you will play a crucial role in leading and managing a team of monitoring specialists. You will oversee the monitoring and analysis of system performance, identify potential issues, and take proactive measures to mitigate any risks. You will work closely with cross-functional teams to ensure optimal performance, availability, and security of our clients' IT systems.
Responsibilities:
Lead and manage a team of Proactive Monitoring Specialists, ensuring their training and development needs are met
Monitor the performance and availability of IT systems and infrastructure using monitoring tools and techniques
Analyze system logs and alerts to identify potential issues and vulnerabilities
Take proactive measures to ensure system performance, availability, and security
Create and maintain documentation for monitoring procedures and processes
Collaborate with technical teams to troubleshoot and resolve issues in a timely manner
Recommend and implement improvements to monitoring tools and processes for continuous enhancement
Stay updated with the latest technologies and best practices in proactive monitoring
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience as a Proactive Monitoring Specialist or similar role
Prior experience in leading or managing a team of monitoring specialists
Strong knowledge of monitoring tools and techniques, such as Nagios, Zabbix, or SolarWinds
Experience in analyzing system logs and alerts to identify potential issues
Proficiency in scripting languages, such as PowerShell or Python
Knowledge of IT infrastructure and networking principles
Excellent problem-solving and analytical skills
Strong communication and leadership abilities
Ability to work well under pressure and prioritize tasks
Location: Riyadh, Saudi Arabia
Join our team at Müller's Solutions as a Proactive Monitoring Specialist and help us ensure the smooth and efficient operation of our clients' IT infrastructure. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses.
As a Proactive Monitoring Specialist, you will play a crucial role in monitoring and analyzing system performance, identifying potential issues, and taking proactive measures to mitigate any risks. You will work closely with cross-functional teams to ensure optimal performance, availability, and security of our clients' IT systems.
Responsibilities:
Monitor the performance and availability of IT systems and infrastructure using monitoring tools and techniques
Analyze system logs and alerts to identify potential issues and vulnerabilities
Take proactive measures to ensure system performance, availability, and security
Create and maintain documentation for monitoring procedures and processes
Collaborate with technical teams to troubleshoot and resolve issues in a timely manner
Recommend and implement improvements to monitoring tools and processes for continuous enhancement
Stay updated with the latest technologies and best practices in proactive monitoring
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience as a Proactive Monitoring Specialist or similar role
Strong knowledge of monitoring tools and techniques, such as Nagios, Zabbix, or SolarWinds
Experience in analyzing system logs and alerts to identify potential issues
Proficiency in scripting languages, such as PowerShell or Python
Knowledge of IT infrastructure and networking principles
Excellent problem-solving and analytical skills
Strong communication and teamwork abilities
Ability to work well under pressure and prioritize tasks
Location: Riyadh, Saudi Arabia
As an Oracle Database Specialist at Müller's Solutions, you will play a crucial role in maintaining and optimizing Oracle databases to ensure their performance, availability, and security. You will work closely with cross-functional teams to design, implement, and support database solutions that align with the business needs of our organization and clients.
Responsibilities:
Design and implement Oracle database solutions based on business requirements and best practices.
Perform database installations, upgrades, and migrations.
Create and manage database objects, including tables, views, indexes, and sequences.
Monitor and optimize database performance, including query tuning, index management, and capacity planning.
Implement and maintain database security controls and access privileges.
Perform database backups, recovery, and disaster recovery procedures.
Collaborate with development teams to design and implement efficient database schemas and data models.
Troubleshoot and resolve database issues, working closely with technical teams to identify and implement solutions.
Stay updated with the latest Oracle database technologies, features, and best practices.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as an Oracle Database Specialist, with expertise in managing and optimizing Oracle databases.
Proficiency in Oracle database administration tasks, including installations, upgrades, and migrations.
Strong understanding of Oracle database architecture, performance optimization, and troubleshooting.
Experience with database backup, recovery, and disaster recovery procedures.
Knowledge of Oracle security practices and access controls.
Familiarity with SQL and PL/SQL programming languages.
Excellent problem-solving and analytical skills.
Ability to work independently and collaboratively in a team environment.
Strong communication and interpersonal skills.
Location: Riyadh, Saudi Arabia
At Müller's Solutions, we are currently looking for a skilled and experienced Oracle Administrator to join our team. As an Oracle Administrator, you will be responsible for the administration, maintenance, and support of Oracle databases to ensure their optimal performance, availability, and security.
Responsibilities:
Install, configure, and upgrade Oracle database software.
Create and manage database instances, schema objects, and user accounts.
Perform routine database maintenance tasks, such as backups, recovery, and patching.
Tune and optimize Oracle database performance, including query optimization and index management.
Monitor database activity and performance, and proactively address potential issues.
Implement and maintain database security and access controls.
Manage and resolve database incidents and problems.
Collaborate with development and infrastructure teams to implement database changes.
Stay updated with the latest Oracle database technologies, features, and best practices.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as an Oracle Administrator, with expertise in managing and supporting Oracle databases.
Proficiency in Oracle database administration tasks, including installation, configuration, and upgrades.
Strong knowledge of Oracle database architecture, performance optimization, and troubleshooting.
Experience with database backup, recovery, and patching procedures.
Knowledge of Oracle security practices and access controls.
Good understanding of SQL and PL/SQL programming languages.
Excellent problem-solving and analytical skills.
Ability to work independently and collaboratively in a team environment.
Strong communication and interpersonal skills.
Location: Riyadh, Saudi Arabia
Join our team at Müller's Solutions as an Expert Specialist Dev & Ops of Monitoring and Control Systems and contribute to the development and operation of cutting-edge systems that enable monitoring and control of critical processes. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses.
As an Expert Specialist in Dev & Ops of Monitoring and Control Systems, you will play a crucial role in designing, developing, and maintaining robust and efficient monitoring and control systems. Your expertise in software development, system configuration, and DevOps practices will be key to ensuring the reliability, availability, and performance of our clients' systems.
Responsibilities:
Design, develop, and maintain monitoring and control systems for critical processes
Collaborate with stakeholders to understand system requirements and translate them into technical designs
Implement software and system configurations to meet monitoring and control requirements
Automate system monitoring and control processes using DevOps practices and tools
Analyze system performance and identify areas for optimization and improvement
Perform troubleshooting, debugging, and resolution of system issues
Maintain documentation of system designs, configurations, and processes
Stay updated with the latest technologies and best practices in monitoring and control systems
Requirements
Bachelor's degree in Computer Science, Engineering, or a related field
Proven experience in software development and system configuration
Strong knowledge of monitoring and control systems and related technologies
Experience in implementing DevOps practices and tools for automation
Proficiency in programming languages such as Java, Python, or C++
Knowledge of database systems and SQL
Experience in troubleshooting and debugging complex systems
Excellent problem-solving and analytical skills
Strong communication and collaboration abilities
Ability to adapt to changing requirements and prioritize tasks
Location: Riyadh, Saudi Arabia
As a Cisco Collaboration Engineer at Müller's Solutions, you will be responsible for designing, implementing, and supporting Cisco collaboration solutions for our clients. You will collaborate with cross-functional teams and clients to gather requirements, design scalable solutions, configure and deploy Cisco collaboration products, and provide ongoing support and maintenance.
Responsibilities:
Design, configure, and implement Cisco collaboration solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco Webex, and other collaboration products.
Gather and analyze requirements from clients and stakeholders and develop solution designs that meet their business needs.
Collaborate with network engineers and other technical teams to ensure seamless integration and interoperability of Cisco collaboration solutions with network infrastructure.
Perform system upgrades and deployments of Cisco collaboration products, ensuring minimal downtime and disruption to client operations.
Provide ongoing technical support and troubleshooting for Cisco collaboration solutions, addressing and resolving issues in a timely manner.
Follow best practices and industry standards for security, performance, and reliability in the design and implementation of Cisco collaboration solutions.
Stay updated with the latest Cisco collaboration technologies and certifications to enhance expertise and provide innovative solutions to clients.
Requirements
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as a Cisco Collaboration Engineer, with expertise in designing, implementing, and supporting Cisco collaboration solutions.
Strong knowledge of Cisco collaboration products, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco Webex, and other collaboration tools.
Experience with network infrastructure and protocols, including TCP/IP, SIP, QoS, and VLANs.
Excellent understanding of VoIP technologies, codecs, and codecs negotiation.
Ability to analyze and troubleshoot complex network and collaboration issues.
Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or CCIE Collaboration are strongly preferred.
Strong communication and interpersonal skills to effectively collaborate with clients and cross-functional teams.
Location: Remote
Workplace: remote
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.
CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.
In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.
What Success Looks Like
In 3 months
· Complete Arcadia Core Platform certification and onboarding requirements
· Successfully onboard to all customers in assigned portfolio
· Coordinate with internal teams to create and execute against project timelines
· Communicate project status updates to customer leadership
· Provide support to assigned customer accounts with oversight
· Know each assigned customers’ scope of work and overarching Arcadia use cases
· Drive issue resolution through coordination with internal teams
· Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance
· Have a strong understanding of Arcadia’s security protocols and processes
· Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication
In 6 months
· Act as the primary CSM on assigned customer accounts with minimal oversight
· Manage day to day operations of each customer
· Train customers on the base platform and be able to tailor the training to customers’ needs
· Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level
· Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia
· Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives
· Assist in leading and executing planning and adoption workshops with customers
· Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans
· Understand and translate issue impact relative to customers’ business needs
· Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications
· Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management
· Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks
· Assist management in designing and executing a contract renewal strategy for an applicable customer
In 12 months
· Manage several customer accounts independently
· Train customers across Arcadia product suite
· Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case
· Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings
· Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership
· Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
· Work with product and engineering teams to relay customer feedback on feature improvements.
· Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
What You'll Be Doing
Serving as the primary day-to-day point of contact for customers live on the Arcadia platform
Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans
Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers
Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth
Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams
Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes.
Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality
Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption.
Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption
Acting as the translator between internal and external teams regarding complex technical concepts and business needs
Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution
Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs
Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers
Leveraging tools such as Jira, Confluence, Smartsheet, and SQL
What You'll Bring
Years related work experience; Customer Success Manager: 5+
Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
Experience working in technology or healthcare, preferably on the vendor side
Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly
Experience communicating with a wide range of audiences (tech, business, clinical, executive)
Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc.
Regularly learn new skills, make timely decisions, and adapt well to change
Strong analytical, quantitative, problem solving and organizations skills
Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines
Thrive as a self-starter with the curiosity and tenacity to learn complex concepts
Exceptional ability to complete committed follow-ups and tasks
Ability to travel approximately 30%.
Would Love for You to Have
Multiple years in IT support or relevant experience. Healthcare industry experience is a plus
Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus
Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data
Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders.
Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus
What You'll Get
Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Great benefits like flextime time off
Be a member of the Arcadian and Barkadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Location: US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
We are currently building our Sales Team in Columbia, Maryland (our global HQ). We have multiple opportunities for Sales Development Reps (SDRs) and Commercial Territory Managers (CTMs).
For SDR roles - we are seeking folks with great communication skills who are comfortable working the phone to promote Tenable products and services to customers and prospects. Some experience in an inside sales or sales support role is required.
For CTM roles - we are seeking mid career sales pros to research markets, build relationships, and close deals within specified geographic areas. Some experience in a quota carrying sales role is required.
Both of these roles require working 2 days per week in our HQ office. These positions offer hourly pay and commissions, plus full company benefits (which include stock options).
Please answer a few questions for us and upload a current resume for immediate consideration.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: VIRGIN VOYAGES, Worldwide
AHOY, DEAR CANDIDATES!
ISMIRA Agency
actively recruiting for position
CHEF DE PARTIE
for Virgin Voyages!
WORK CONDITIONS:
Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!)
Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
Contract length - 4-6 months for most positions, for entry positions - 7 months
Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
The employer is going to provide or reimburse expenses for the following:
* STCW certification
* Joining tickets
* Pre-Employment Medical Examination (PEME)
* Necessary Visas
* Joining expenses, such as transfers, hotel accommodations, subsistence
We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who loves to chop it like its hot!
This ‘someone’ will oversea the main section of the galley in their outlet, basically this person knows how to romaine calm when things heat up! They will be a leader in the galley and will work closely with the cooks & assistant cooks
In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you.
RESPONSIBILITIES:
Provide an epic experience for our guests at all times
Responsible for a main section of the galley in their assigned outlet and the entire food production ensuring the recipes, plating and service of food are followed
Able to work within any section of the outlet and identify flavor/seasoning balances and correct any discrepancies
Ensures economical food production monitoring costs and minimizing wastage
Carry out training and development of Cooks and Assistant Cooks assigned to their section
Responsible for communicating the status of their section in terms of food production, equipment, maintenance and performance
Responsible for the entire service line in their section during service hours in terms of quality, freshness and refilling of ingredient items
Ensures proper storage of all food items in their area according to USPH regulations
Prepares daily food requisitions by counterchecking items in the galley stores to avoid overstocking and wastage
Assists in ensuring that any guest requests for special food requests, diets or allergies are delivered such as gluten free products
Reports any machinery/technical faults to Chef De Cuisine
Ensure that they are working to company, HACCP and USPH guidelines
Maintains cleanliness and condition of assigned station and service areas
Carries out clear down routines after service and ensures the appearance and condition of all items meet Virgin Voyages standards
Notifies Chef De Cuisine of any guest complaints raised and seeks to resolve
Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
REQUIRMENTS:
Minimum 21 years old
Minimum 2 years’ recent experience as Chef De Partie in 4/5* hotel/resort
Possess advanced knife handling skills
Extensive knowledge of food handling procedures with regard to public health standards
Excellent understanding of food specifications
Knowledge of Vessel Sanitation Program regulations and procedures
All certificates as required by the STCW code for this position
Ability to read, interpret and demonstrate the preparation of recipes
Basic knowledge of HACCP rules and regulations
Strong written & verbal skills
WHAT MATTERS TO US:
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
NOTE:
Nationalities that we can process:
🇱🇹
🇱🇻
🇪🇪
🇵🇱
🇷🇺
🇧🇾
🇺🇦
🇲🇩
🇰🇿
🇰🇬
🇺🇿
🇦🇲
🇬🇪
🇦🇿
🇹🇯
🇹🇲
Last updated: April 15, 2022
You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to
APPLY@ ISMIRA.LT
(without gaps)
In case you are not sure what position to apply, you can always upload your CV to general application here:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Riyadh, Saudi Arabia
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.