Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations
Austin, US
Lisbon, Portugal
London, UK
NYC, US
About the Role
The Egress team was formed to own a very important aspect of Cloudflare's network-as-a-service: Egress connectivity for our vast portfolio of products.
As a member of the Egress team, you will be a key technical contributor to a cutting edge network software infrastructure used by a growing number of Cloudflare products to connect to any destination from Cloudflare's network. Among the products powered by this technology is WARP, our Zero Trust platform, and Cloudflare's egress proxy for the
iCloud Private Relay
product.
You will work closely with various Engineering teams to translate their requirements into new capabilities on the platform. Likewise you will partner with Network Engineering and SRE to ensure that the technology makes the best use of Cloudflare's world-class edge network.
You will participate in all stages of the software development lifecycle, from designing and documenting systems, to writing code and automated tests, to planning, managing, and monitoring production software deployments. You will work with a wide range of technologies and programming languages, including Rust, Go, Linux networking, ClickHouse, PostgreSQL, Grafana, Kubernetes, and more.
Engineering teams at Cloudflare operate a Run What You Build model, including ours. We are responsible for the health of our system and participate in our team's on-call rotation as part of operational responsibilities.
Because you’ll be solving problems of massive scale and significance, you are a growth-oriented individual who enjoys being outside of your comfort zone. You are comfortable in a fast-paced but sensible work environment. You value curiosity and empathy and lead with these values.
Responsibilities
Make daily progress on assigned engineering tasks, such as designing systems, writing specs, writing and pushing code via git, writing release plans for complex changes, rolling out production releases and working with other teams to coordinate system actions
Participate in daily and ad-hoc team meetings to share progress and collaborate
Participate in the team’s on-call schedule to ensure uptime of our production systems
Investigating customer issues that are escalated to the Egress team for triage and resolution
Responding to questions from other teams in the Egress team’s internal, public chat room
Using AI-powered tools and systems as part of your daily workflow to analyze and extend codebases, introspect production systems and datasets, and accelerate problem-solving
Desirable Skills, Knowledge, and Experience
Programming experience in
Go or Rust
and a desire to improve your skills in both.
A solid grasp of networking protocols in Layers 3 and 4 of the OSI Model.
Knowledge of HTTP, TLS, and CDN networks.
Experience in implementing secure and highly-available distributed systems.
Strong ability to debug issues in complex systems.
Strong collaboration and communication skills.
Experience/interest in HTTP networking and VPN technologies.
Experience/interest in network performance monitoring and tuning.
Willingness to adopt and integrate AI tools and systems into your engineering workflow.
Bonus Points
Knowledge of TCP/IP and Internet routing.
Professional systems-level programming experience in Rust.
Experience building tools and APIs.
Experience with monitoring, alerting, and debugging large-scale distributed systems
Experience participating in an on-call rotation.
Experience using AI-assisted development tools (e.g., code completion, codebase analysis, log/data exploration) in a professional setting.
Compensation
● For Portugal based hires: Estimated annual salary is between €66,000 - €91,000.
The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Remote, Global
Workplace: Remote
ABOUT SUPABASE
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
ABOUT THE ROLE
Auth https://supabase.com/auth, written in Go https://github.com/supabase/auth (server) and with client libraries for TypeScript https://github.com/supabase/supabase-js, SSR https://github.com/supabase/ssr and for other frameworks and technologies, is one of the most popular products in the Supabase stack. We are seeking someone to help us build new and maintain existing Auth features.
WHAT YOU’LL BE RESPONSIBLE FOR
- Designing and implementing secure, scalable authentication features in Go and TypeScript.
- Working across the stack: from server-side protocols to client-side libraries for frameworks like Next.js.
- Owning the performance, reliability, and scalability of the Auth server across Supabase's infrastructure.
- Contributing to the evolution of our Auth architecture, including support for OAuth, OIDC, SAML, and other protocols.
- Planning and executing safe database migrations across a large fleet of Postgres instances.
- Building and improving observability: metrics, tracing, alerting, and dashboards to keep the system healthy at scale.
- Writing and reviewing RFCs as part of our product development process.
- Collaborating with engineers across Supabase to ensure a seamless experience for developers using our tools.
- Supporting the community and responding to developer feedback on GitHub, Discord, and other channels.
YOU MIGHT BE A GOOD FIT IF YOU
- (Required) Have 4+ years of professional experience writing and shipping Go in production.
- (Required) Have 2+ years of professional experience working on an authentication system (implementing protocol support, maintenance at scale).
- (Required) Have strong relational database experience (Postgres or MySQL); Postgres experience is a bonus.
- Have strong knowledge of TypeScript in addition to Go (languages used daily).
- Have strong knowledge of web technology fundamentals (cookies, sessions, JWT, HTTP, browser APIs).
- Have good knowledge of and deep interest in authentication security (passwords, protocols such as OAuth, OIDC or SAML, cryptography fundamentals such as hash functions, signatures and ciphers).
- Have experience working with multiple web frameworks like Next.js (or other SSR alternative in the JavaScript space) and traditional web frameworks like Ruby on Rails, Django, Laravel or equivalent (in any language).
- Have good technical writing skills (RFC process is an important part of making changes to the Auth product).
- Have hands-on experience building and operating services at significant scale.
- Have deep understanding of systems-level concerns: memory management, concurrency patterns, and compute resource optimization in Go.
- Have experience with Kubernetes and AWS (or comparable cloud platform) in a production setting.
- Have solid grasp of observability practices — metrics, distributed tracing, structured logging, and alerting (e.g., Prometheus, Grafana, OpenTelemetry).
- Have experience managing database schema migrations safely at scale.
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Компания — процессинговая платформа для криптовалютных платежей, работающая с мерчантами по всему миру (e-commerce, iGaming). Продукт — надёжный и высоконагруженный бэкенд, а также удобные инструменты для клиентов: личный кабинет, аналитика и управление транзакциями.
Задачи:
— Разработка и развитие API для личного кабинета мерчанта и дашбордов.
— Проектирование и поддержка REST / WebSocket API для фронтенда и внешних интеграций.
— Работа с транзакционными данными: история операций, балансы, выплаты, reconciliation.
— Разработка системы ролей, прав доступа и аудита действий пользователей.
— Участие в проектировании микросервисной архитектуры и межсервисного взаимодействия.
— Оптимизация запросов к БД, работа с высоконагруженными сценариями.
Требования:
— 5+ лет опыта бэкенд-разработки, из них 3+ года на Node.js / TypeScript.
— Уверенное владение PostgreSQL: сложные запросы, индексы, партиционирование.
— Опыт проектирования REST API: версионирование, документирование (OpenAPI / Swagger).
— Понимание принципов микросервисной архитектуры, опыт с message brokers (Kafka, RabbitMQ или аналоги).
— Опыт работы с Redis: кэширование, очереди, rate limiting.
— Практика написания тестов: unit, integration (Jest / Vitest).
— Понимание финансовой логики: двойная запись, согласованность данных, идемпотентность операций.
— Умение работать с Docker, базовые знания CI/CD-процессов.
Будет большим плюсом:
— Опыт работы с blockchain-нодами или крипто-SDK (web3.js, ethers.js, BitcoinJS и др.).
— Понимание устройства EVM-сетей, UTXO-модели, механизмов подтверждения транзакций.
— Опыт в fintech, payment processing или криптовалютных проектах.
— Знакомство с KYC/AML-процессами на уровне интеграций.
— Опыт с ClickHouse для аналитических нагрузок.
— Опыт настройки observability: Prometheus, Grafana, structured logging.
Условия:
— Работа в небольшой, профессиональной и живой команде без бюрократии.
— Ценим инициативу, ответственность и внимание к деталям.
— Гибкий формат работы: полностью удалённо, свободный график.
— Конкурентная оплата труда.
УдалённоseniorМожно работать из любой страны
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Remote
About the Role
We are building StartaleApp, a next-generation Web3 application that brings together a wide range of blockchain and DeFi functionality into a single user experience. The platform interacts with multiple blockchain networks, smart contracts, wallets, tokens, and on-chain protocols, creating complex flows that span frontend applications, backend services, blockchain infrastructure, and decentralized systems.
As a
Senior Software Development Engineer in Test (SDET)
, you will own the engineering foundations of quality across the platform. Rather than simply writing automated tests, you will design and build the testing architecture, automation frameworks, developer tooling, CI/CD integrations, and AI-powered quality systems that enable the entire engineering organization to ship quickly and confidently.
You will work across frontend applications, backend services, blockchain integrations, smart contracts, and DeFi functionality to ensure correctness, reliability, and security across complex real-world Web3 flows.
This is a highly technical software engineering role focused on building quality systems, not performing manual testing. We are looking for engineers who enjoy building platforms, tooling, and automation that other engineers rely on every day.
Key Responsibilities
Quality Engineering Platform
- Design, build, and evolve the company’s quality engineering platform.
- Define testing architecture across unit, integration, contract, API, and end-to-end testing.
- Build and maintain reusable testing frameworks, shared libraries, fixtures, and developer tooling.
- Continuously improve developer experience around testing and quality engineering.
AI-powered Quality Engineering
- Design and implement AI-assisted quality engineering workflows throughout the software development lifecycle.
- Build systems that leverage LLMs for automated test generation, test maintenance, failure analysis, root cause identification, and regression detection.
- Develop internal tooling that combines traditional automation with AI to improve engineering productivity and software quality.
- Continuously evaluate emerging AI technologies and integrate them into the team’s quality engineering practices.
Test Automation & CI/CD
- Build comprehensive automated test suites covering APIs, backend services, frontend applications, blockchain interactions, and Web3 user flows.
- Integrate automated testing into CI/CD pipelines with fast feedback cycles and automated quality gates.
- Optimize test execution through parallelization, intelligent test selection, caching, and infrastructure improvements.
- Drive automation-first engineering practices across development teams.
Web3 & DeFi Validation
- Validate complex Web3 user flows involving wallets, authentication, token operations, smart contracts, and on-chain transactions.
- Test interactions between frontend applications, backend services, blockchain networks, RPC providers, indexers, and smart contracts.
- Validate transaction lifecycle and state transitions, including transaction submission, confirmation, failure, retries, reorgs, and delayed or inconsistent blockchain state.
- Design automated regression suites covering critical Web3 and DeFi functionality.
- Validate token transfers, swaps, liquidity operations, staking, lending, and other DeFi flows as applicable to the platform.
- Test edge cases involving gas estimation, transaction failures, insufficient balances, slippage, network conditions, and blockchain state changes.
Infrastructure, Performance & Reliability
- Build and maintain containerized testing environments using Docker and modern infrastructure tooling.
- Design contract, integration, and end-to-end testing strategies for distributed and blockchain-based systems.
- Develop automated load, stress, endurance, and resilience testing for backend services and Web3 infrastructure.
- Validate system behavior during degraded conditions, network failures, RPC failures, timeouts, blockchain congestion, transaction failures, and infrastructure outages.
- Collaborate with engineering teams to improve system observability and accelerate production issue investigation.
Qualifications
Required Experience
- 5+ years of experience in Software Development Engineer in Test (SDET), Quality Engineering, Test Automation, or Software Engineering roles.
- Strong software engineering skills with JavaScript or TypeScript.
- Experience designing testing architecture for complex distributed systems.
- Experience building scalable automation frameworks and reusable testing libraries from scratch.
- Strong experience with modern end-to-end testing frameworks such as Playwright or Cypress.
- Strong experience testing APIs (REST, JSON-RPC, GraphQL, WebSocket, or similar).
- Experience integrating automated testing into CI/CD pipelines.
- Experience working with Docker and containerized testing environments.
- Experience designing API, integration, contract, and end-to-end testing strategies.
- Experience debugging distributed systems across frontend, backend, APIs, databases, and infrastructure.
- Experience designing and implementing performance, load, and reliability testing.
- Strong understanding of observability practices and production debugging.
- Experience testing complex transactional, financial, distributed, or high-throughput systems.
- Strong communication skills and the ability to collaborate effectively across engineering disciplines.
Nice-to-Have
- Professional experience testing Web3 applications, blockchain infrastructure, or DeFi protocols.
- Strong understanding of blockchain fundamentals, smart contracts, wallets, tokens, RPCs, and on-chain transaction flows.
- Experience testing DeFi functionality such as swaps, liquidity provision, staking, lending, borrowing, or other on-chain financial protocols.
- Experience with blockchain testing frameworks, local networks, testnets, or smart contract development environments.
- Experience designing AI-assisted testing systems or integrating LLMs into QA workflows.
- Experience using AI for automated test generation, failure analysis, regression detection, code review, or test maintenance.
- Experience evaluating and integrating AI tools to improve engineering productivity.
- Experience with Kubernetes and cloud-native infrastructure.
- Experience with observability platforms such as OpenTelemetry, Prometheus, Grafana, or Datadog.
Location: Seattle, WA
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
THE ROLE
Docker is shipping a wave of new products this year, and we’re investing heavily in the platform underneath all of it. That platform supports hundreds of engineers and carries high-scale production traffic every day — and it has grown faster than its foundations. This year is about closing that gap.
Right now, too much of that work leans on a handful of experts unblocking the same provisioning and operational workflows by hand. The top priority for this role is turning that into paved roads: self-service systems with clear ownership, safe defaults, strong guardrails, and adoption we can measure — a platform teams trust enough to stop thinking about, so they can focus on their products instead of ours.
The concrete goal is on this year’s roadmap: spinning up a new region or application environment should take hours, not days. Getting there means building real multi-region, cross-account networking and a continuous-deployment flow teams can trust, then a self-service layer on top. We’re the container company building our own internal platform, so the bar for the easy path also being the safe path is high.
You’d join a team of four, growing to seven this year — this is one of those hires. We’re looking for a senior engineer who can own significant parts of this platform end to end, drive projects to real production adoption, and raise how the whole team builds.
_______________________________________________________________________
RESPONSIBILITIES
This is a senior, deeply hands-on role. You’ll own significant components, drive projects from design through production adoption, and shape the platform’s technical direction while helping teammates grow. Concretely, you will:
- Turn ambiguous infrastructure problems into clear designs and working systems — contributing to RFCs and architecture reviews, and driving your projects to done.
- Build self-service capabilities and platform APIs (primarily in Go) for onboarding, provisioning, deployment, observability defaults, and day-2 operations — with contracts and docs teams actually use.
- Apply and help shape delivery standards with Terraform, GitOps on Argo CD, progressive rollout, and strong testing — including the continuous-deployment flow we’re missing today.
- Strengthen the multi-tenant EKS foundations for reliability, security, scale, and cost: Envoy Gateway ingress, traffic routing, and multi-region, cross-account connectivity.
- Improve SLOs, alerting, and incident follow-up on Grafana Cloud so production gets safer and less dependent on heroics.
We measure this work by outcomes the consuming teams feel: how fast they can provision and ship, how much they can do without us, and how reliably it all runs.
AI-ASSISTED OPERATIONS
We’re investing in AI-assisted and agentic workflows to cut operational toil, and we care that they stay safe, auditable, and human-reviewed. You’ll help shape where they earn their place and where they don’t. Early targets:
- Alert enrichment and incident context-gathering: assembling the relevant signals, history, and runbook so the on-call engineer starts with context instead of a blank page.
- Runbook-assisted diagnosis and remediation recommendations, with a human in the loop on anything that changes production.
- Onboarding and readiness assistants that answer the questions our experts answer today.
If you’ve built operational automation and have a healthy skepticism about where automation belongs, this is a place to put both to work.
ON-CALL
Operational ownership is part of the job. You’ll join the rotation after onboarding and shadowing, and help improve on-call itself: better alerts, stronger runbooks, less toil, and blameless postmortems aimed at prevention.
_______________________________________________________________________
QUALIFICATIONS
- 6+ years of hands-on software engineering in backend, infrastructure, or platform engineering, though we weight real depth and impact more heavily than exact tenure.
- Strong software engineering in Go or a similar language: design, testing, debugging, review, and long-term maintainability.
- A track record of building, shipping, and operating cloud services or infrastructure in production.
- Deep expertise in at least one of Kubernetes, networking, cloud platforms, reliability engineering, or developer platforms — plus solid Linux and production-ops fundamentals.
- Experience shaping technical direction and working effectively across teams.
- Clear written and verbal communication in a remote environment (RFCs, design docs, incident writeups).
- Bachelor’s in CS/Engineering or equivalent practical experience.
Nice to have: EKS and ingress/CNI/service-mesh experience; observability with OpenTelemetry/Prometheus/Grafana; CI/CD and progressive delivery (GitHub Actions, Argo CD, canaries); driving migrations or adoption programs across teams.
You don’t need every item here. We value strong systems judgment, real depth in at least one area, and curiosity across the rest.
_______________________________________________________________________
WHAT TO EXPECT
First 30 days
- Build context, meet partner teams, ship your first change, and shadow on-call.
First 90 days
- Own a meaningful platform component or project with a clear plan and metrics, and take an improvement from design to production.
One-year outlook
- Own a significant part of the platform and become a go-to for it — contributing to a major cross-team initiative (for example, self-service provisioning of new regions and environments, or the multi-region networking and CD foundations behind it) and establishing durable patterns your team relies on.
Visa sponsorship: Docker considers visa sponsorship on a case-by-case basis based on business needs.
_______________________________________________________________________
COMPENSATION & EQUITY
All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.
United States: $160,900 – $260,700 base
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: Baku
Workplace: remote
ABOUT YOU
We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents.
Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role.
If you're passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation.
Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model.
Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix.
Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed.
Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle.
During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams.
Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead.
Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift.
Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability.
Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions.
Publish health reports of critical apps periodically.
Qualifications and Skills
4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment. Experience with platforms that handle payments, e-commerce, SaaS, or gaming workloads is preferred.
Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths.
Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts.
Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs.
Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences.
Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues.
Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity.
Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required.
Nice to Have
Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements.
Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM; exposure to database operations (MySQL, PostgreSQL, Redis, Kafka); and experience with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm).
JIRA Service Management administration experience (workflows, automation rules, SLA timers) or ITIL Foundation certification — practical experience matters more than credentials.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
For more vacancies: Careers | Xsolla
Location: Baku
Workplace: remote
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents.
Qualifications and Skills
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have
Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
For more vacancies: Careers | Xsolla
Location: United States
Workplace: Remote
Join us in revolutionizing Observability for Developers! We’re on a mission to redefine how engineers monitor, debug, and scale their production applications using ClickStack. An open-source platform that transforms telemetry data into actionable insights. Imagine a world where logs, metrics, traces, and session replays come together seamlessly to pinpoint root causes faster than ever before. If you've ever been jolted awake at 2 AM, frustrated with Grafana, Datadog, or Elastic for not delivering the answers you need, you’ll resonate with the problem we’re solving. And now, you can help us solve it.
We’re hiring a Senior Backend Engineer to help us build a petabyte-scale, high-performance observability platform with a laser focus on crafting an amazing developer experience.
WHAT YOU'LL DO:
- Shape the product: Own and build key backend services and infrastructure that power our observability platform, ensuring reliable, high-throughput data pipelines and APIs that developers depend on every day.
- Engage with the community: Collaborate with open-source contributors and customers, solve their challenges, and incorporate their feedback into our backend architecture and API design.
- Tackle technical challenges: Design and implement scalable backend systems capable of ingesting, processing, and querying petabytes of observability data. You'll build the foundational services that empower engineers to crack production issues like never before.
WHO YOU ARE:
- A backend engineer who excels at building reliable, performant services in TypeScript and Node.js.
- A creative problem-solver who thrives in a fast-paced environment.
- Driven to ship features that make a tangible impact for customers.
- Eager to learn and push boundaries, embracing new technologies and approaches.
- Love what you do and are passionate about software.
- Move fast and learn from mistakes.
- Love the freedom to create with minimal interruptions.
WHAT YOU BRING:
- 5+ years of software engineering experience with a strong focus on backend development, with a preference for building developer tools or infrastructure.
- Strong TypeScript and Node.js skills (experience with Express, Fastify, or similar frameworks).
- Solid understanding of API design, distributed systems, and data modeling.
- Experience with Go is a plus — you'll occasionally contribute to Go-based services.
- Familiarity with containerized environments (Docker, Kubernetes).
- A passion for open source and the developer community.
- Experience creating developer tooling and an eye for how to design for developers.
BONUS POINTS:
- Experience with ClickHouse, PostgreSQL, or other analytical/OLTP databases.
- Strong opinions on observability tools and a vision for making them 10x better.
- Familiarity with OpenTelemetry, logging pipelines, or metrics infrastructure.
- Experience with SDKs or client library design.
- Exposure to message queues, streaming systems (Kafka, NATS), or event-driven architectures.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: United States
Workplace: Remote
Join us in revolutionizing Observability for Developers! We’re on a mission to redefine how engineers monitor, debug, and scale their production applications using ClickStack. An open-source platform that transforms telemetry data into actionable insights. Imagine a world where logs, metrics, traces, and session replays come together seamlessly to pinpoint root causes faster than ever before. If you've ever been jolted awake at 2 AM, frustrated with Grafana, Datadog, or Elastic for not delivering the answers you need, you’ll resonate with the problem we’re solving. And now, you can help us solve it.
We’re hiring a Senior Backend Engineer to help us build a petabyte-scale, high-performance observability platform with a laser focus on crafting an amazing developer experience.
WHAT YOU'LL DO:
- Shape the product: Own and build key backend services and infrastructure that power our observability platform, ensuring reliable, high-throughput data pipelines and APIs that developers depend on every day.
- Engage with the community: Collaborate with open-source contributors and customers, solve their challenges, and incorporate their feedback into our backend architecture and API design.
- Tackle technical challenges: Design and implement scalable backend systems capable of ingesting, processing, and querying petabytes of observability data. You'll build the foundational services that empower engineers to crack production issues like never before.
WHO YOU ARE:
- A backend engineer who excels at building reliable, performant services in TypeScript and Node.js.
- A creative problem-solver who thrives in a fast-paced environment.
- Driven to ship features that make a tangible impact for customers.
- Eager to learn and push boundaries, embracing new technologies and approaches.
- Love what you do and are passionate about software.
- Move fast and learn from mistakes.
- Love the freedom to create with minimal interruptions.
WHAT YOU BRING:
- 5+ years of software engineering experience with a strong focus on backend development, with a preference for building developer tools or infrastructure.
- Strong TypeScript and Node.js skills (experience with Express, Fastify, or similar frameworks).
- Solid understanding of API design, distributed systems, and data modeling.
- Experience with Go is a plus — you'll occasionally contribute to Go-based services.
- Familiarity with containerized environments (Docker, Kubernetes).
- A passion for open source and the developer community.
- Experience creating developer tooling and an eye for how to design for developers.
BONUS POINTS:
- Experience with ClickHouse, PostgreSQL, or other analytical/OLTP databases.
- Strong opinions on observability tools and a vision for making them 10x better.
- Familiarity with OpenTelemetry, logging pipelines, or metrics infrastructure.
- Experience with SDKs or client library design.
- Exposure to message queues, streaming systems (Kafka, NATS), or event-driven architectures.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: United States
Workplace: Remote
Join us in revolutionizing Observability for Developers! We’re on a mission to redefine how engineers monitor, debug, and scale their production applications using ClickStack. An open-source platform that transforms telemetry data into actionable insights. Imagine a world where logs, metrics, traces, and session replays come together seamlessly to pinpoint root causes faster than ever before. If you've ever been jolted awake at 2 AM, frustrated with Grafana, Datadog, or Elastic for not delivering the answers you need, you’ll resonate with the problem we’re solving. And now, you can help us solve it.
We’re hiring a Senior Backend Engineer to help us build a petabyte-scale, high-performance observability platform with a laser focus on crafting an amazing developer experience.
WHAT YOU'LL DO:
- Shape the product: Own and build key backend services and infrastructure that power our observability platform, ensuring reliable, high-throughput data pipelines and APIs that developers depend on every day.
- Engage with the community: Collaborate with open-source contributors and customers, solve their challenges, and incorporate their feedback into our backend architecture and API design.
- Tackle technical challenges: Design and implement scalable backend systems capable of ingesting, processing, and querying petabytes of observability data. You'll build the foundational services that empower engineers to crack production issues like never before.
WHO YOU ARE:
- A backend engineer who excels at building reliable, performant services in TypeScript and Node.js.
- A creative problem-solver who thrives in a fast-paced environment.
- Driven to ship features that make a tangible impact for customers.
- Eager to learn and push boundaries, embracing new technologies and approaches.
- Love what you do and are passionate about software.
- Move fast and learn from mistakes.
- Love the freedom to create with minimal interruptions.
WHAT YOU BRING:
- 5+ years of software engineering experience with a strong focus on backend development, with a preference for building developer tools or infrastructure.
- Strong TypeScript and Node.js skills (experience with Express, Fastify, or similar frameworks).
- Solid understanding of API design, distributed systems, and data modeling.
- Experience with Go is a plus — you'll occasionally contribute to Go-based services.
- Familiarity with containerized environments (Docker, Kubernetes).
- A passion for open source and the developer community.
- Experience creating developer tooling and an eye for how to design for developers.
BONUS POINTS:
- Experience with ClickHouse, PostgreSQL, or other analytical/OLTP databases.
- Strong opinions on observability tools and a vision for making them 10x better.
- Familiarity with OpenTelemetry, logging pipelines, or metrics infrastructure.
- Experience with SDKs or client library design.
- Exposure to message queues, streaming systems (Kafka, NATS), or event-driven architectures.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: United States
Workplace: Remote
Join us in revolutionizing Observability for Developers! We’re on a mission to redefine how engineers monitor, debug, and scale their production applications using ClickStack. An open-source platform that transforms telemetry data into actionable insights. Imagine a world where logs, metrics, traces, and session replays come together seamlessly to pinpoint root causes faster than ever before. If you've ever been jolted awake at 2 AM, frustrated with Grafana, Datadog, or Elastic for not delivering the answers you need, you’ll resonate with the problem we’re solving. And now, you can help us solve it.
We’re hiring a Senior Backend Engineer to help us build a petabyte-scale, high-performance observability platform with a laser focus on crafting an amazing developer experience.
WHAT YOU'LL DO:
- Shape the product: Own and build key backend services and infrastructure that power our observability platform, ensuring reliable, high-throughput data pipelines and APIs that developers depend on every day.
- Engage with the community: Collaborate with open-source contributors and customers, solve their challenges, and incorporate their feedback into our backend architecture and API design.
- Tackle technical challenges: Design and implement scalable backend systems capable of ingesting, processing, and querying petabytes of observability data. You'll build the foundational services that empower engineers to crack production issues like never before.
WHO YOU ARE:
- A backend engineer who excels at building reliable, performant services in TypeScript and Node.js.
- A creative problem-solver who thrives in a fast-paced environment.
- Driven to ship features that make a tangible impact for customers.
- Eager to learn and push boundaries, embracing new technologies and approaches.
- Love what you do and are passionate about software.
- Move fast and learn from mistakes.
- Love the freedom to create with minimal interruptions.
WHAT YOU BRING:
- 5+ years of software engineering experience with a strong focus on backend development, with a preference for building developer tools or infrastructure.
- Strong TypeScript and Node.js skills (experience with Express, Fastify, or similar frameworks).
- Solid understanding of API design, distributed systems, and data modeling.
- Experience with Go is a plus — you'll occasionally contribute to Go-based services.
- Familiarity with containerized environments (Docker, Kubernetes).
- A passion for open source and the developer community.
- Experience creating developer tooling and an eye for how to design for developers.
BONUS POINTS:
- Experience with ClickHouse, PostgreSQL, or other analytical/OLTP databases.
- Strong opinions on observability tools and a vision for making them 10x better.
- Familiarity with OpenTelemetry, logging pipelines, or metrics infrastructure.
- Experience with SDKs or client library design.
- Exposure to message queues, streaming systems (Kafka, NATS), or event-driven architectures.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: United States
Workplace: Remote
Join us in revolutionizing Observability for Developers! We’re on a mission to redefine how engineers monitor, debug, and scale their production applications using ClickStack. An open-source platform that transforms telemetry data into actionable insights. Imagine a world where logs, metrics, traces, and session replays come together seamlessly to pinpoint root causes faster than ever before. If you've ever been jolted awake at 2 AM, frustrated with Grafana, Datadog, or Elastic for not delivering the answers you need, you’ll resonate with the problem we’re solving. And now, you can help us solve it.
We’re hiring a Senior Backend Engineer to help us build a petabyte-scale, high-performance observability platform with a laser focus on crafting an amazing developer experience.
WHAT YOU'LL DO:
- Shape the product: Own and build key backend services and infrastructure that power our observability platform, ensuring reliable, high-throughput data pipelines and APIs that developers depend on every day.
- Engage with the community: Collaborate with open-source contributors and customers, solve their challenges, and incorporate their feedback into our backend architecture and API design.
- Tackle technical challenges: Design and implement scalable backend systems capable of ingesting, processing, and querying petabytes of observability data. You'll build the foundational services that empower engineers to crack production issues like never before.
WHO YOU ARE:
- A backend engineer who excels at building reliable, performant services in TypeScript and Node.js.
- A creative problem-solver who thrives in a fast-paced environment.
- Driven to ship features that make a tangible impact for customers.
- Eager to learn and push boundaries, embracing new technologies and approaches.
- Love what you do and are passionate about software.
- Move fast and learn from mistakes.
- Love the freedom to create with minimal interruptions.
WHAT YOU BRING:
- 5+ years of software engineering experience with a strong focus on backend development, with a preference for building developer tools or infrastructure.
- Strong TypeScript and Node.js skills (experience with Express, Fastify, or similar frameworks).
- Solid understanding of API design, distributed systems, and data modeling.
- Experience with Go is a plus — you'll occasionally contribute to Go-based services.
- Familiarity with containerized environments (Docker, Kubernetes).
- A passion for open source and the developer community.
- Experience creating developer tooling and an eye for how to design for developers.
BONUS POINTS:
- Experience with ClickHouse, PostgreSQL, or other analytical/OLTP databases.
- Strong opinions on observability tools and a vision for making them 10x better.
- Familiarity with OpenTelemetry, logging pipelines, or metrics infrastructure.
- Experience with SDKs or client library design.
- Exposure to message queues, streaming systems (Kafka, NATS), or event-driven architectures.
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new eligible team member who joins our company receives equity.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: Salt Lake City, UT
Workplace: hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end, improves reliability and automation, and partners closely with software and data teams to bring services and models into production. You balance delivery and quality, applying DevOps and SRE best practices to improve developer velocity, system reliability, and operational insight.
Who you’ll work with:
You will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.
What you'll be doing day to day:
- Design, implement, and operate cloud-native infrastructure for production workloads.
- Build and maintain CI/CD pipelines for applications and ML systems.
- Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability.
- Improve deployment reliability through automation, testing, and rollout strategies.
- Support AI/ML workloads, including model deployment, scaling, and monitoring.
- Integrate AI-assisted tools into DevOps workflows to improve:
- Alert quality and noise reduction
- Incident triage and root-cause analysis
- Capacity planning and performance optimization
- Design and maintain observability solutions using metrics, logs, and traces.
- Participate in on-call rotations and lead incident response for complex issues.
- Continuously improve system resilience through proactive automation.
- Partner with application, platform, and data teams to deliver reliable systems.
- Provide technical guidance and code reviews for devops team members.
- Contribute to architecture discussions and influence technical direction within your domain.
- Document standards, runbooks, and best practices.
- Participate in on-call rotations
What you'll bring:
- Strong Hands-On Expertise
- Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines.
- Practical understanding of distributed systems and cloud infrastructure.
- Bias toward automation, observability, and operational excellence.
- Growth-Oriented Leadership
- Willingness to mentor and support teammates.
- Comfort collaborating across functions and advocating for better practices.
- Ability to communicate trade-offs clearly and constructively.
- Strong knowledge of containerization and orchestration (Docker, Kubernetes).
- Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog).
- Solid understanding of networking, security principles, and high-availability architectures.
- Strong problem-solving skills and ability to work in complex, distributed environments.
Skills and experience we’re looking for:
Must-haves
- 3-5 years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines
- Strong experience with cloud platforms (AWS, GCP, or Azure).
- Hands-on expertise in:
- cloud-native architectures and microservices.
- Infrastructure as Code (Terraform, IaC 2.0, etc.)
- Containers and Kubernetes
- CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
- Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary)
- Proficiency in scripting or programming (Python, Bash, Go, etc.).
- Demonstrated ability to write custom scripts for deployment, monitoring and system tasks.
- Experience with monitoring, logging, and alerting tools.
- Exposure to AI/ML workloads.
Nice-to-haves
-Experience in healthcare technology or other highly regulated SaaS environments (financial services, government
- Experience with AI-driven monitoring or AIOps tools
- Knowledge of cloud cost optimization strategies.
- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)
- Experience with security automation and DevSecOps practices.
Education
- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)
- Experience with security automation and DevSecOps practices.
#LI-AJ1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $97,300 - $121,600+ bonus + equity + benefits. The range displayed on each job posting reflects the target for new hire salaries for the position across all USD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Location: Paris; New York; US (EST)
Workplace: Remote
ABOUT MORPHO
Morpho is a leading Decentralized Finance (DeFi) lending protocol backed by a16z crypto, Paradigm, Ribbit Capital, Apollo, Vaneck, Coinbase Ventures, Variant and 50 others to build an open credit network giving anyone, anywhere, access to the best possible terms. Morpho is experiencing exponential adoption, with over billion in deposits on the network and used by institutional clients including Bitwise, Galaxy, and Anchorage Digital and the largest crypto exchanges, such as Coinbase, Binance, and Kraken. Now, Morpho is scaling its team of contributors to establish itself as the open credit network, not just of DeFi, but of the world.
WHY MORPHO EXISTS
Everyone has the potential to build something great for the world. But fulfilling that ambition almost always requires more: people willing to trust you with their capital. Yet access to capital still depends on where you live, who you know, and which institutions are willing to trust you. Even when capital is available, it sits fragmented across disconnected networks and hidden behind intermediaries. The result is a system that fails most of the people it should serve. Borrowers overpay. Lenders earn less than they should. Many are shut out entirely, not because they are unworthy of credit, but because today's infrastructure was never built to connect them. Morpho exists to solve this. Full article here https://morpho.org/blog/why-morpho-exists/.
LOCATION
Paris or remote (from -5h GMT up to +2h GMT to ensure sufficient overlap with the rest of the team).
HOW WE WORK
We move fast on hard problems in a nascent market with no set playbook: navigating uncertainty is part of the job. You'll be challenged: anyone can question work and decisions must be justified. We keep a high bar and match it with high support: we help each other unblock and share context openly, with low ego. More about our values: morpho.org/jobs http://morpho.org/jobs.
ROLE
The mission of this role is to own the technical architecture and end-to-end delivery of Morpho's product suite, spanning React frontends, GraphQL APIs, and on-chain data systems, ensuring the platform scales reliably as Morpho grows beyond $10B in TVL, while actively raising the technical bar across the engineering team.
RESPONSIBILITIES
- Architect and own end-to-end delivery of DeFi products with billions in TVL, from React/Next.js frontends through GraphQL/REST APIs to blockchain data indexers, ensuring sub-second response times for users.
- Design and implement the API and SDK strategy enabling hundreds of integrators to build on Morpho's infrastructure, including versioning patterns, developer experience standards, and real-time streaming systems.
- Build and optimize high-performance data systems processing millions of on-chain events across 15+ blockchains, using intelligent caching and query optimization to maintain reliability at scale.
- Lead technical architecture reviews and establish coding standards that raise the technical capability of 5-10 engineers across product teams.
- Own observability and incident response across the stack, using OpenTelemetry, Grafana, and Sentry to ensure reliability for users and integrators.
WHAT SUCCESS LOOKS LIKE
FIRST 30 DAYS
Shipped a high-impact feature end-to-end that demonstrates competency across the full stack. Completed an architecture review of current systems and proposed a modernization roadmap. Built working relationships with key stakeholders across product, protocol, and business teams.
FIRST 4 MONTHS
Leading delivery of a major product initiative from scoping to production. Driving measurable improvements to API p95 latency through caching, query optimization, and architectural changes.
IN 1 YEAR
Owns technical architecture for an entire product vertical, with proven reliability and performance metrics. Recognized as the technical authority for fullstack architecture decisions across the organization.
MUST-HAVE EXPERIENCE & SKILLS
- 8-10+ years building fullstack applications at scale, with demonstrated impact on business metrics.
- Proven track record architecting high-availability systems handling millions of requests daily.
- Deep TypeScript expertise across client and server: React/Next.js, GraphQL (Apollo Server), Node.js, and typed contract interactions (viem).
- Hands-on experience building or maintaining on-chain data indexers (Ponder, Subsquid, or similar) and working knowledge of EVM event structures.
- Track record of leading technical initiatives across multiple teams without direct authority.
- Comfort operating in fast-changing, ambiguous environments without needing a defined playbook.
- Strong ownership mindset: you drive things to completion and don't wait to be asked.
- Clear, crisp async communication: you write well and can explain complex technical decisions simply.
- Team-first approach: you make the engineers around you better, not just the codebase.
- Humble.
PERKS & BENEFITS
We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning.
EQUAL OPPORTUNITY
We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.
Задачи:
— Проектировать и развивать схемы БД PostgreSQL под высоконагруженные и/или критичные к консистентности сервисы.
— Писать и сопровождать backend‑сервисы на Go, эффективно работающие с PostgreSQL (pgx/database/sql, пул соединений, транзакции, контекстные тайм‑ауты).
— Писать SQL‑запросы, процедуры/функции (PL/pgSQL), проводить оптимизацию (EXPLAIN/ANALYZE, индексы, partitioning).
— Разрабатывать и выполнять миграции схем (инструменты на Go или Python; миграционные фреймворки приветствуются).
— Настраивать и контролировать репликацию, резервное копирование и восстановление; участвовать в планировании отказоустойчивости.
— Профилировать производительность (pg_stat_statements, auto_explain, метрики) и тюнить параметры PostgreSQL.
— Сотрудничать с командой разработки, DevOps и аналитиками; консультировать коллег по эффективному использованию PostgreSQL.
— Участвовать в код‑ревью, улучшении стандартов, автоматизации (CI/CD).
Требования:
— Опыт коммерческой разработки на Go 5-6 лет: написание сервисов, тестирование, профилирование, работа с контекстами и конкуренцией.
— Базовый/умеренный опыт на Python для утилит, скриптов, ETL или миграций.
— Глубокие знания PostgreSQL (уровень DB Developer / начинающий DBA): проектирование схем; нормализация/денормализация; индексы (btree, hash, GIN/GiST, BRIN); оптимизация запросов; план выполнения; транзакции и уровни изоляции; блокировки; partitioning; репликация (physical/logical); backup/restore (pg_dump, pg_basebackup, WAL); безопасность (роли, гранты, RLS); расширения; мониторинг и тюнинг конфигурации.
— Уверенный SQL (DDL/DML, CTE, window‑функции).
— Понимание принципов надёжности и согласованности данных.
— Желательно: практика работы в Linux‑средах (shell, systemd, networking basics).
— Docker / контейнеризация; опыт с docker‑compose или Kubernetes.
— Настройка CI/CD (GitLab CI, GitHub Actions, Argo CD и др.) для сборок, тестов, миграций.
— Опыт работы с высоконагруженными системами, шардингом, pgBouncer, Patroni и т.п.
— Опыт работы с timescaledb, clickhouse.
— Знание инструментов наблюдаемости: Prometheus, Grafana, ELK/Opensearch.
— Опыт написания тестов для БД (fixture‑данные, миграции, интеграционные тесты).
— Английский на уровне чтения техдоков и обсуждения в issue/PR.
Условия:
— Оформление по ИП РФ (не ГПХ, не СЗ).
— Длительный срок работы.
Задачи:
— Развитие Observability & Reliability: поддержка и развитие стека наблюдаемости (Prometheus, Grafana, Loki + Promtail), поддержание SLO-driven алертинга через Alertmanager, отслеживание производительности и стоимости сервисов.
— Поддержка Platform & Infrastructure: управление production Kubernetes кластерами, жизненным циклом контейнеров (Docker), операционные задачи с PostgreSQL, Redis и ClickHouse.
— Мониторинг безопасности (опционально): ужесточение Kubernetes (RBAC, NetworkPolicies, TLS/mTLS), мониторинг аномалий, обеспечение соответствия OWASP.
— CI/CD & Automation: поддержка CI/CD пайплайнов GitLab, внедрение прогрессивной доставки и безопасных стратегий отката, содействие развитию GitOps практик.
Требования:
— Опыт работы DevOps или SRE инженером от 3 лет.
— Глубокие знания Kubernetes и Docker на production.
— Экспертиза в Prometheus, Grafana, Loki и Alertmanager.
— Практический опыт с GitLab CI/CD пайплайнами.
— Уверенное владение Bash скриптами и автоматизацией.
— Понимание управления секретами, TLS/mTLS и secure-by-default операций.
— Отличные навыки устранения неполадок и реагирования на инциденты.
— Желательно: опыт с NestJS/Node.js или TypeScript, знакомство с GitOps (ArgoCD/Flux), Helm, service mesh (Istio/Linkerd), AWS/GCP/Azure, Python или Go для внутренних инструментов.
Условия:
— Конкурентная заработная плата.
— Бюджет на обучение (CKA/CKAD, сертификации Prometheus).
— Полностью удаленная работа, гибкий график с пересечением часовых поясов UTC+1.
— MacBook Pro и необходимое оборудование.
— Оплачиваемый отпуск и поддержка участия в конференциях (DevOpsDays, KubeCon).
УдалённоПолностью удаленная работа, гибкий график с пересечением часовых поясов UTC+1
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
Technical Service Operations Lead (TSO Lead), Kuala Lumpur
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to have:
Experience in the gaming, payments, or fintech industry.
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
BENEFITS
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: Careers | Xsolla
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
TeamViewer's Frontline solution empowers frontline workers through workflow-based, real-time assistance on smart glasses, mobile phones, and tablets. Our platform connects the physical and digital worlds, combining 2D and 3D authoring tools to transform how industrial teams collaborate.
We are looking for an experienced and committed (Senior) Full Stack Software Engineer with strong expertise across
React
and
Java Spring Boot
to help us develop the next generation of the Frontline platform. You will work across the full stack, delivering features end-to-end from UI to backend services.
Design, implement, and maintain frontend applications using
TypeScript
and
React
.
Design, implement, and maintain backend services and APIs using
Java
and
Spring Boot
.
Participate in architecture and application design to ensure reliability, scalability, and maintainability across the full stack.
Write clean, testable, and maintainable code using modern engineering and CI/CD practices.
Engage in peer reviews, pair programming, and technical discussions to continuously raise code quality and alignment.
Take ownership of your domain and deliver results with accountability and curiosity.
Explore and evaluate emerging technologies that can enhance the platform's capabilities.
Requirements
University or college degree in Computer Science, Software Engineering, or a related field.
7+ years of professional experience in full-stack software development, or proven senior-level expertise in designing and delivering complex software systems.
Strong expertise in
TypeScript
and
React
for frontend development.
Strong expertise in
Java
and
Spring Boot
for backend development, including frameworks such as Spring Data and Spring Security.
Solid understanding of
RESTful APIs
,
microservices
, and distributed system design.
Experience with relational databases (e.g., PostgreSQL, MySQL) and ORM frameworks (e.g., Hibernate).
Experience with
CI/CD pipelines
,
Docker
, and container orchestration (e.g., Kubernetes).
Understanding of security and authentication standards (JWT, OAuth2, OpenAPI).
Fluency in English; other languages are a plus.
Nice to have
Experience working with message queue systems (e.g., NATS, Kafka, RabbitMQ).
Experience with public API design and developer-facing integrations.
Experience with
micro-frontend architectures
(e.g., Module Federation, single-spa).
Familiarity with
state management
libraries and patterns (e.g., Redux, Zustand, React Query).
Experience with component libraries and modern frontend tooling.
Familiarity with monitoring and observability tooling (e.g., Prometheus, Grafana, ELK).
What we offer
Onsite Onboarding
in our HQ office for an optimal start
The opportunity to work on a platform used by frontline workers across industries worldwide
A collaborative, engineering-driven culture that values ownership, quality, and continuous learning
Room to grow technically and professionally within a global technology company
Great compensation and benefits packages
including company achievement bonus
Public transport friendly
offices
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, and frequent all Hands
Hybrid
and
Flexible
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
УдалённоМожно работать из любой страны
УдалённоseniorГеография найма не уточнена
УдалённоseniorSeattle, WA
УдалённоBaku
УдалённоleadBaku
УдалённоseniorUnited States
УдалённоseniorUnited States
УдалённоseniorUnited States
УдалённоseniorUnited States
УдалённоseniorUnited States
ГибридSalt Lake City, UT
УдалённоParis; New York; US (EST); We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment; US (EST)