Вакансии

Location: Netherlands At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. About the role As IT Support Lead, you will play a central role in delivering a reliable, secure, and high-quality technology experience for Catawiki employees. You will lead the day-to-day IT support function, ensuring colleagues receive timely and effective assistance while continuously improving our processes, service standards, and employee experience. This is a hands-on leadership role combining technical support, operational ownership, team development, and stakeholder management. You will remain closely connected to day-to-day support while helping the team work consistently and effectively. You will oversee the employee IT lifecycle from onboarding to offboarding, with a focus on frontline service delivery, endpoint support, eSIM services, IT inventory, logistics, workplace technology, and operational improvements. What you’ll do IT Support Leadership & Employee Experience Lead the daily IT support operation, ensuring incidents and requests are prioritised, tracked, communicated, and resolved effectively. Provide hands-on support across hardware, software, identity, access, network, and collaboration tools. Serve as an escalation point for complex technical issues and employee-impacting incidents. Establish and maintain high standards for IT support quality, responsiveness, documentation, and customer experience. Coach, mentor, and support IT colleagues, helping them develop their technical skills and adopt consistent ways of working. Monitor support trends, service levels, recurring issues, and employee feedback to identify improvement opportunities. Build and maintain a knowledge base of technical documentation, how-to guides, and FAQs. Proactively improve the employee IT experience through scalable processes, automation, and user-friendly solutions. Help ensure a smooth and consistent employee experience throughout onboarding, internal transfers, and offboarding. IT Systems Support & Service Operations Act as the primary operational contact for employees requiring support with core IT systems and workplace technology. Support the day-to-day operation of Okta, Google Workspace, Slack, Jira/Confluence, Jamf, and other business applications. Handle user-facing support, troubleshooting, access requests, onboarding activities, and issue escalation in line with established processes and policies. Carry out approved operational tasks such as user provisioning, access changes, device enrolment, software deployment, and equipment configuration. Escalate complex platform issues, recurring problems, and system risks with clear documentation and impact assessment. Support the testing, rollout, and adoption of system changes, upgrades, and new tools. Maintain accurate support documentation, operating procedures, and knowledge-base articles. Gather employee feedback and recurring support insights to help improve system configuration, processes, and usability. Manage eSIM services, including provisioning, activation, replacement, deactivation, troubleshooting, and lifecycle administration. Manage relationships with eSIM providers and ensure reliable service, clear ownership, and effective issue resolution. IT Operations, Inventory & Logistics Own IT asset management, including procurement, inventory, allocation, repairs, replacement, and lifecycle management. Maintain accurate records of laptops, mobile devices, accessories, eSIMs, software licences, and other IT equipment. Coordinate equipment delivery, collection, storage, repairs, replacement, and secure disposal. Ensure employees receive the right equipment, connectivity, and access at the right time. Manage relationships with hardware, software, eSIM, logistics, and other IT service providers. Track orders, deliveries, stock levels, warranties, repairs, and supplier performance. Identify opportunities to improve IT inventory controls, logistics processes, and equipment availability. Support office technology, including Wi-Fi, printers, meeting-room equipment, conference-room AV, and other workplace infrastructure. Coordinate and contribute to IT projects such as office moves, system upgrades, technology rollouts, and infrastructure improvements. Security, Compliance & Risk Management Help enforce IT security policies, standards, and procedures across the organisation. Maintain strong controls around identity, access, devices, software, eSIMs, and company data. Respond to and remediate security incidents, alerts, and vulnerabilities in collaboration with the broader IT and security teams. Support access reviews, device compliance checks, audits, and vulnerability assessments. Promote security awareness and help employees adopt secure working practices. Ensure IT processes are documented and aligned with relevant compliance and data-protection requirements. Escalate potential security risks promptly and help ensure appropriate follow-up actions are completed. Service Improvement & Stakeholder Management Develop and improve IT support processes, workflows, service catalogues, escalation paths, and operating procedures. Use support data and employee feedback to identify recurring issues and improvement opportunities. Partner with IT and business stakeholders on system changes, process improvements, and technology rollouts. Communicate clearly during incidents, changes, and service disruptions, keeping stakeholders informed. Contribute to IT planning and prioritisation by providing insight from day-to-day employee support. Help create a consistent and scalable IT service as Catawiki continues to grow. Promote a culture of ownership, collaboration, knowledge sharing, and continuous improvement. What you’ll bring 3–5 years of experience in IT support, workplace technology, IT operations, or a related field. Experience leading, mentoring, or managing people, ideally with 2–3 years in a team-lead or people-management capacity. A track record of combining hands-on technical support with operational ownership and team leadership. Strong experience supporting users across macOS, Google Workspace, Slack, Jira, Okta, Jamf, and related workplace technologies. Experience managing the employee IT lifecycle, including onboarding, offboarding, access requests, and equipment provisioning. Experience with mobile connectivity, eSIM administration, telecom providers, or related IT services is a strong advantage. Experience managing IT assets, inventory, logistics, vendors, and office technology. Ability to work effectively within established processes for system changes, access management, and incident escalation. A practical understanding of IT security principles, device compliance, access controls, and incident response. Strong organisational skills and the ability to prioritise effectively in a fast-paced environment. Excellent problem-solving skills, with a focus on root-cause analysis and sustainable solutions. A customer-focused mindset and the ability to build trust with employees at all levels. Strong communication and stakeholder-management skills in English, both written and verbal. Additional Portuguese language skills are a plus. The ability to coach and support colleagues, share knowledge, and create clarity in a changing environment. A proactive, resilient, and collaborative approach, with a strong sense of ownership. A hands-on mentality and willingness to be physically present in the office four days a week. A passion for learning and staying current with emerging IT, security, and workplace technology trends. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Gradient Labs — AI-платформа для финансовых сервисов, которая автоматизирует customer support и back-office процессы. В компании работают русскоязычные ребята. Размер команды — 11-50 человек, инвестиции — $26M.

Location: Singapore About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role: Network Engineering Manager APAC / Network Team Lead APAC We are looking for a Staff Network Engineer / Player-Coach Team Lead to lead the growth, deployment, and operational execution of our APAC Network Infrastructure emerging team . In this role, you will combine direct people leadership with high-end technical expertise. You will lead a growing regional team of 2–5 jun/mid-to-senior network engineers , driving their professional development, cross-project prioritization across our Global Network , and overall execution aligned with global business objectives, with a priority on the APAC Region and backbone network development across EU and the US for APAC. As a hands-on technical manager, you will remain deeply embedded in engineering execution, dedicating approximately 50–70% of your time to hands-on engineering during your first year, with the role evolving naturally alongside organizational scale and regional team expansion. Crucially, this position demands a high degree of operational autonomy . Due to the timezone differences, you will serve as the primary regional networking authority, bridging global network architecture defined with our EU/EMEA/the US engineering headquarters and regional execution across APAC colocation sites, cable landings, and data centers. This position is remote within the APAC region (with preferred hubs in India, Singapore), with regular visits to regional DC facilities and our European headquarters in Amsterdam. Your responsibilities will include: Team Leadership & People Management Deploy APAC network part and BackBone. Lead, mentor, and structurally develop a regional engineering team of 2–5 jun/mid-to-senior network engineers across the APAC. Own regional task planning, backlog prioritization, change review governance, and end-to-end execution within the team. Drive and owning the Launch and Deploy process of New DataCentre and Customer in it Drive technical coaching, and personalized career roadmaps for team members. Foster a disciplined culture of radical ownership, engineering excellence, comprehensive runbook documentation, and Git-driven automation. Act as the regional net escalation point for production network incidents Global Follow-the-Sun Alignment: Co-own operational hand-off workflows and shared incident coverage with EMEA (HQ in Amsterdam) and the US network teams to guarantee seamless, round-the-clock global production network stability and customer workability. Cross-Functional Alignment & Strategic Autonomy Serve as the primary regional network owner for the next teams in APAC: datacenter operations team, site expansion teams. EU/EMEA Coordination: Actively partner with the Global Network Architecture and R&D to adapt core architectural standards (Clos fabrics, SRv6, backbone routing policies) to APAC market realities and carrier ecosystems. Autonomously drive regional connectivity delivery: partner closely with Technical Program Managers (TPMs) on submarine cable systems, cross-border DCI circuits, local Internet Exchanges (IXs), and regional transit providers. Coordinate with HWaaS, Compute, and Cloud Platform engineering teams to guarantee timely site bring-up, Day-0 Out-of-Band (OOB) readiness, and high-throughput fabric availability for production workloads. Bridge the gap between global strategic roadmaps and autonomous local incident resolution, ensuring APAC operations execute reliably during EMEA off-hours. Technical Leadership & Hands-on Work (50–60%) Full Regional Network Ownership: Own and guarantee overall network infrastructure readiness, capacity, and availability across emerging APAC network infrastructure, ensuring alignment with HQ blueprints and processes Actively contribute to the design, deployment, and operation of massive data center fabrics and backbone infrastructure. Support and participate in the evolution high-performance Ethernet-based GPU cluster interconnects. Participate in complex, high-severity troubleshooting and root-cause analysis (RCA) for critical infrastructure incidents. Oversee and contribute to network automation pipelines, tooling, and telemetry/observability development. We expect you to have: Expert-Level Technical Background: Service Provider or/and Data Center Clos networks. BGP, IS-IS, Segment Routing (SR-MPLS / SRv6), and advanced traffic balancing Ethernet switching, EVPN-VXLAN architectures, and L3 VPNs. Leadership Experience: Proven track record as a Tech Lead, Lead/Staff Engineer, or People Manager leading mid-to-senior engineering teams. Vendor Ecosystem: Juniper, Arista, Cisco, NVIDIA It will be an added bonus if you have: Hands-on experience with GPU cluster, RoCEv2/ECN or InfiniBand networks Solid understanding of Public Cloud networking models and Software-Defined Networking (SDN) overlays. Proficiency in Python or Go for infrastructure automation and production tooling within Linux environments. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Bischofsheim bei Frankfurt, Germany Workplace: OnSite Knuspr ist Teil der Rohlik Gruppe – und wir verändern die Art und Weise, wie Menschen Lebensmittel einkaufen. Unser Herz schlägt für hochwertige Produkte, blitzschnelle Lieferung und herausragenden Kundenservice. Für unser Logistikzentrum in Bischofsheim bei Mainz suchen wir Führungspersönlichkeiten, die Verantwortung übernehmen und unser operatives Geschäft auf das nächste Level heben. In dieser Rolle steuerst du eine gesamte Schicht im Wareneingang oder Warenausgang und sorgst gemeinsam mit deinem Team dafür, dass tausende Kunden tägliche Frische und Top-Qualität pünktlich an ihrer Haustür empfangen. Proch je tahle role zajímavá / Warum diese Rolle spannend ist - Verantwortung & Einfluss: Du führst große Teams mit bis zu 50 Mitarbeitenden und steuerst kritische Kernprozesse im laufenden Betrieb. - Hands-on Leadership: Du bist nah am Geschehen, förderst dein Team aktiv und entwickelst Mitarbeitende gemeinsam mit den Area Managern weiter. - Gegenstand von Veränderung: Du gestaltest Prozesse direkt vor Ort mit und löst operative Herausforderungen in Echtzeit. - Dynamisches Umfeld: Du arbeitest in einem schnell wachsenden E-Food-Unternehmen, das auf Daten, Leistung und Kundenorientierung setzt. Was du bei uns verantwortest - Teamführung & Schichtplanung: Führung, Steuerung und Auslastungsplanung von bis zu 50 Mitarbeitenden pro Schicht im Wareneingang oder Warenausgang. - Mitarbeiterentwicklung: Überwachung einer strukturierten Einarbeitung neuer Kolleginnen und Kollegen sowie gezielte Förderung des Teams gemeinsam mit den Area Managern. - Operative Exzellenz: Überwachung der Einhaltung von Sicherheits- und Arbeitsvorschriften sowie Sicherstellung der pünktlichen Lieferfristen. - Kennzahlen & Steuerung: Erstellung, Auswertung und Steuerung von operativen Leistungskennzahlen (KPIs). - Prozess- & Kapazitätssteuerung: Anpassung und Überwachung der Verfügbarkeit sowie Auslastung von Lieferslots. - Schnittstellenarbeit: Enge Zusammenarbeit mit dem Kundenservice zur schnellen Lösungsfindung bei Fehlerbehebungen und Nachbestellungen. Was wir suchen - Berufserfahrung: Abgeschlossene Ausbildung im Bereich Logistik, Einzelhandel oder Gastronomie (z. B. Fachkraft für Lagerlogistik, Einzelhandelskaufmann/-frau) oder relevante operative Berufserfahrung, z. B. in der Produktion oder Logistik. - Führungskompetenz: Nachweisbare Erfahrung in der disziplinarischen oder operativen Führung von Teams mit mindestens 30 Personen. - Analytisches Verständnis: Sicherer Umgang mit operativen Kennzahlen sowie deren Erstellung und Auswertung. - Arbeitsweise: Kommunikationsstärke, hohe Stressresistenz und eine proaktive, gut organisierte Herangehensweise. - Schichtbereitschaft: Bereitschaft zur Arbeit im 3-Schicht-System (Montag bis Samstag, 5-Tage-Woche im Zeitfenster zwischen 00:00 und 22:00 Uhr). - Sprachen: Gute Deutsch- sowie flüssige Englischkenntnisse in Wort und Schrift; weitere Sprachkenntnisse (z. B. Russisch oder Rumänisch) sind von Vorteil. Was wir bieten - Fair Reward: Attraktives monatliches Fixgehalt. - Verpflegungs- & Fahrtkostenzuschuss: Zusätzlich 9,- € Essenszulage sowie 5,- € Fahrtkostenzuschlag pro Arbeitstag. - Shopping & Gutscheine: 2x jährlich ein Gutschein in Höhe von je 300,00 € sowie ein Knuspr Xtra Account mit 10 % Rabatt als Knuspr Credits (Cashback). - Corporate Benefits: Tolle Rabatte über CorporateBenefits (Fitness, Reisen, Tickets, Shopping u. v. m.). - Kultur & Miteinander: Ein starkes Team, das an einem Strang zieht, und die Chance, den Online-Lebensmittelhandel der Zukunft mitzugestalten. #LI-AR1 #Knuspr

The role of Business Development Lead for Ecosystem & Partnerships at onRails involves driving the growth and expansion of the asset infrastructure within the Canton ecosystem. The position is fully remote and focuses on establishing and nurturing strategic partnerships to integrate assets into the platform. Candidates are expected to have experience in business development, a strong understanding of blockchain ecosystems, and the ability to collaborate across teams to enhance the asset infrastructure. Responsibilities include identifying new partnership opportunities, managing relationships, and contributing to the overall ecosystem strategy to support onRails' mission of bringing assets to Canton.

Задачи: — разработка стратегии и контент-плана с новой гипотезой каждую неделю — производство кейс-контента: написание сценария, монтаж, публикация (физически постит отдельный человек из США под алгоритмы Instagram) — ведение Instagram, LinkedIn компании и фаундеров — аналитика с выводами, а не просто с цифрами — фокус на получении заявок, а не только на охватах Требования: — самостоятельное выполнение монтажа, нарезки и публикации контента — понимание причин успеха контента: хук, тренд, алгоритмы Instagram и TikTok из практики — подтверждённые кейсы ведения Instagram, которые можно показать — свободный английский язык, так как все клиенты глобальные — насмотренность на премиальный short-form Условия: — удалённая работа (remote) — полная занятость (фултайм) — оплата в любой валюте — возможность самостоятельно строить процессы в команде без бюрократии

Компания Noon, крупная цифровая платформа и маркетплейс на Ближнем Востоке, ищет Product Lead для работы в Дубае, ОАЭ. В обязанности входит руководство продуктовой командой, разработка и реализация стратегии продукта, а также взаимодействие с различными отделами для достижения бизнес-целей. Кандидат должен обладать опытом управления продуктами, пониманием рынка электронной коммерции и навыками работы с B2B-сегментом. Требуется умение анализировать данные, формировать видение продукта и эффективно коммуницировать с командой и стейкхолдерами. Опыт работы в динамичной среде и знание современных методологий разработки продуктов приветствуются.

Задачи: — Разрабатывать и внедрять контент-стратегию для Telegram-каналов — Управлять инструментами внутри Telegram: каналами, чатами и ботами — Анализировать SMM-метрики и оценивать эффективность контента — Оперативно руководить SMM-командой: ставить задачи, контролировать дедлайны и давать обратную связь — Выстраивать и улучшать внутренние процессы отдела — Координировать подрядчиков и участников команды — Планировать масштабирование текущих проектов и запуск новых Telegram-направлений

Location: Henderson, Australia The Role EnerMech are looking to hire a Maintenance Leading Hand to be based on site in Henderson WA. This is a full time position. The Maintenance Leading Hand is a hands-on trade leadership role responsible for diagnosing and rectifying mechanical faults, coordinating workshop activities, and ensuring equipment is safely prepared, certified and mobilised to meet project requirements. The role provides practical technical direction to trades and contractors, while personally completing complex maintenance and troubleshooting tasks in accordance with priorities set by the Operations Superintendent - Assets. The position also coordinates day-to-day facility requirements across workshops, yards and operational areas, supporting safe, functional and compliant workplaces. It works closely with CSG, business lines, QHSE, logistics, vendors and project teams to improve asset reliability, equipment readiness and mobilisation execution. Key Responsibilities ·   Personally perform and lead fault-finding, diagnosis, repair, testing and commissioning of mechanical equipment. ·   Provide practical troubleshooting support for compressors, pumps, diesel engines, nitrogen equipment, air dryers, hydraulic systems and associated ancillary equipment. ·   Lead root cause analysis for recurring or significant failures and implement practical corrective actions. ·   Coordinate daily workshop tasks and provide technical guidance to trades, contractors and support personnel in accordance with priorities set by the Operations Superintendent - Assets. ·   Coordinate the physical preparation, inspection, testing and readiness of equipment for mobilisation and demobilisation in accordance with the agreed Load Out Plan. ·   Confirm maintenance, certification, inspections, documentation and client requirements are complete before equipment release. ·   Coordinate routine and ad hoc maintenance of facilities, workshops, yards, buildings and supporting infrastructure. ·   Raise, coordinate and follow through facility repairs involving electrical, plumbing, HVAC, security, access control, cleaning, grounds, waste and other service providers. Essential qualifications and experience ·  Mechanical trade qualification, such as Mechanical Fitter, Diesel Mechanic or equivalent, is desirable; however, candidates with demonstrated practical experience in mechanical maintenance, troubleshooting and equipment repair will also be considered. ·  Demonstrated hands-on maintenance and troubleshooting experience in industrial, energy, pipeline, process services or heavy equipment environments. ·  Experience coordinating trades, contractors, workshop priorities and equipment mobilisation. ·  Proven ability to diagnose mechanical, diesel, hydraulic and pneumatic faults using a structured approach. ·  Current driver licence and ability to meet site access requirements. Working knowledge of permits, isolation's, risk assessment and safe systems of work.

Location: Calgary, Canada; Toronto, Canada; Vancouver, Canada; Ottawa, Canada Top 3 Reasons To Join Us Competitive salary 100% Remote Insurtech industry leader worldwide About Us At CoverGo, our mission is to help insurance companies and banks to make insurance 100% digital, to better serve their customers. We are the leading provider of cutting-edge technology to the insurance industry We’re also the winner of the insurtech of the year in all of Asia in 2021 and other awards globally We work with enterprise clients such as AXA, MSIG, DBS, Fubon, Bank of China Group Insurance, and many more We're an international, diverse team with over 20 nationalities and team members working remotely from all over the world We are fully funded and backed by reputable VC funds and strategic institutional investors We have offices in Singapore, Hong Kong, and Vietnam. We plan to expand to the US and other markets in the upcoming months We’ve grown our annualized revenue by over 1000% since January 2021 We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You Will Do Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution Produces Functional Specification; interacts extensively with various business units and teams for Requirements Gathering and Elicitation. The functional specification is the basis of system development and enhancement Lead (direct report) Business Analysts to grow and continuously improve their craftsmanship Develops test plans for new workflows and processes; documents process changes Create process models for current and future states for process analysis Initiate process assessments to evaluate its efficiency and effectiveness and create findings and improvement recommendations Complete process gap analysis and transactional process documentation requests using consultative and proactive engagement frameworks Execute the end-to-end document lifecycle to ensure consistent quality work from the process creation to consumption Ensure that procedures for controlling, preserving, securing, and updating business process documentation are followed What We Need A degree in Business, IT or any relevant field At least 7 years of experience in a BA role Previous experience working in the insurance industry or Insurtech is a must Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication Basic understanding of the technical development cycle of a mobile application or web portals Agile/Scrum Framework for Project Planning & Release Management experience is a must Strong written and verbal communication skills in English Why You’ll Love Working Here Full-remote Local time zone office hours, work by your schedule Paid annual leaves Employee stock options Performance bonus

Location: Minsk, Belarus As part of our continued growth, Neo Group is recruiting on behalf of our partners , leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace. We are on the lookout for a CRM Lead of Bonus & Gamification to join the partner's CRM Team. Role overview Unlock your full potential as a CRM Lead of Bonus & Gamification . Neo Group is a B2B services company, recruiting on behalf of our partners. In this role, you will manage and optimize bonus and loyalty mechanics in Smartico, from setup and launch to ongoing performance. You won't just be configuring mechanics; you will be leading a team of specialists, working closely with Product, Tech, and CRM teams to make sure mechanics, triggers, and rewards work smoothly, tracking key performance metrics to identify opportunities for improvement, and maintaining clear documentation of configurations and logic. If you have hands-on Smartico experience and a data-driven mindset, we would love to hear from you! What we want you to do: Team Leadership: Lead, mentor and develop a team of specialists responsible for bonus and gamification mechanics, setting priorities, distributing tasks and ensuring high-quality delivery. Product & Bonus Mechanics Setup: Configure, deploy, and manage product-integrated bonus and loyalty mechanics (tournaments, mini-games, wheel of fortune, gamification levels, etc.). VIP Promotions & Special Offers: Plan and launch exclusive promotions, personalized offers, and special campaigns for the VIP and Super VIP segments, in collaboration with VIP managers and CRM. Campaign Planning & Calculation: Plan promotional campaigns and calculate their economics in advance (bonus cost, expected payout, ROI, and EV), ensuring mechanics are profitable and aligned with business goals. End-to-End Loyalty Operations: Oversee the full lifecycle of gamification mechanics built into the product via Smartico, ensuring proper trigger setups and reward delivery. Coordinate with Product & Tech: Work closely with Product, Tech, and CRM teams to ensure seamless integration, smooth event tracking, and scalability of Smartico mechanics. Analyze & Optimize Performance: Track key metrics (engagement, participation, redemption rates, retention, LTV) and propose data-driven improvements to active mechanics. Maintain Documentation: Keep detailed documentation of Smartico configurations, logic, triggers, and payload requirements to ensure transparency and replicability. Requirements Team Management Experience: Proven experience leading a team (setting goals, managing workload, coaching, and performance reviews), ideally in CRM or marketing. Hands-on Smartico Experience: Proven hands-on experience in configuring and launching bonus mechanics, gamification, and loyalty systems via Smartico is a must. VIP Segment Experience: Experience working with VIP and high-value customer segments, including planning and running special promotions, personalized bonuses, and retention campaigns for them. VIP Program & Loyalty Level Design: Experience designing tiered VIP programs and loyalty levels, including defining level criteria, benefits, and progression logic. Bonus & Gamification Expertise: Deep understanding of product-integrated bonus mechanics, bonus engines, and user engagement tools. Campaign Planning & Financial Modeling: Strong skills in planning promo campaigns and calculating their cost, risks, and expected return (bonus conditions, margin, bonus abuse risks). Cross-Team Collaboration: Proven track record of working closely with Product, Tech, CRM, BI, and VIP teams. Analytical Mindset: Ability to interpret performance metrics and optimize promo/gamification performance based on data. Structured & Detail-Oriented: Strong focus on campaign integrity, QA testing of mechanics, and managing complex multi-trigger setups. Benefits Enjoy 5 health days to focus on your well-being. Take advantage of 25 paid calendar vacation days to explore, relax, and unwind. Get a $30 net per month sports compensation to stay active and healthy. Benefit from top-notch medical insurance for peace of mind. Indulge in a variety of snacks available in the office. Join us for exciting corporate events that foster team spirit and fun!

Задачи: — Выстраивать и развивать QA-процессы в команде. — Участвовать в анализе требований и выявлять риски до начала разработки. — Проводить функциональное, интеграционное, регрессионное и end-to-end тестирование. — Тестировать API, базы данных, обмен данными и интеграции между компонентами системы. — Разбирать логи и совместно с разработчиками локализовывать причины ошибок. — Формировать тестовые сценарии и критерии готовности релиза. — Организовывать тестирование решений на стендах и с реальным производственным оборудованием. — Развивать автоматизацию тестирования. — Выстроить подход к автоматизации QA с использованием ИИ: генерация и актуализация тестов, анализ требований, подготовка тестовых сценариев, анализ результатов прогонов и поиск потенциальных дефектов. — Помогать развивать QA-команду и культуру качества внутри разработки. Требования: — Опыт работы QA на уровне Senior / Lead. — Хорошее понимание техник тестирования и тест-дизайна. — Опыт тестирования сложных интеграционных систем. — Знание REST API, SQL, JSON/XML. — Умение работать с логами и самостоятельно проводить первичную диагностику проблем. — Понимание клиент-серверной архитектуры и сетевого взаимодействия. — Опыт автоматизации тестирования или готовность самостоятельно выстроить её с нуля. — Интерес к современным AI-инструментам и желание использовать ИИ как практический инструмент для повышения скорости и качества тестирования. — Способность смотреть на продукт целиком, а не только проверять отдельные задачи. Будет плюсом: — Опыт тестирования промышленного ПО. — Опыт с системами маркировки, сериализации и прослеживаемости. — Знание PostgreSQL, Linux. — Опыт взаимодействия ПО с принтерами, маркираторами, камерами и другим оборудованием. — Практический опыт использования LLM/AI Agents в разработке или QA. Условия: — Собственные продукты и сложные задачи на стыке разработки, интеграций и промышленной автоматизации. — Возможность напрямую влиять на качество продукта и процессы разработки. — Возможность построить QA-практику и автоматизацию, в том числе с активным использованием AI. — Работа в тесном контакте с разработчиками, аналитиками и инженерами внедрения. — Возможность влиять на технические решения и инструменты команды. — Оформление по ТК РФ, полный социальный пакет. — Белая заработная плата (фиксированный оклад) и переменная часть по итогам выполнения KPI. — График работы: 5/2. — Комфортабельный бизнес-центр (БЦ «Барклай-Плаза», м. Парк Победы/Багратионовская/Фили) с магазинами, кофейнями и фитнес-клубом. — Уютный офис с кофемашиной, снеками и свежими фруктами. — ДМС/фитнес (на выбор). — Отсутствие жёсткого дресс-кода. — Открытая и прозрачная коммуникация на всех уровнях компании. — Классные корпоративные мероприятия.

Location: Lisbon, Portugal Joom Group is an international tech-centric group of e-commerce companies founded in 2016 in Latvia. We are here to transform the largest industry in the world, global trade, making it more transparent, efficient, and technology-driven. Today, Joom Group brings together the following businesses: Joom, a global cross-border marketplace; JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group’s offices are located in China, Brazil, Portugal, Latvia, and Germany, with headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products. We are currently looking for Lead Backend Developers to join the Joom Marketplace Solutions . Joom Marketplace Solutions is a platform that allows Joom to go beyond its own marketplace and offer its solutions to other players in the market. Through technical integration, we give our partners access to millions of products from our sellers and take care of the entire order fulfillment process end to end. Tech stack: Go, MongoDB, Kubernetes, Elasticsearch, AWS, Redis, Jenkins.Frontend: Node.js, React, TypeScript, Rush Responsibilities Come up with architecture Program in Go (Go is not a must for us; it is more important for a successful candidate to have solid algorithm skills, fundamental technical knowledge, and great coding skills in general) Provide fault tolerance for coded services in an AWS environment Be prepared for a constant increase of processed and stored data loads and volumes Participate in new feature and product development discussions Managing and mentoring a backend team of 3–6 developers Requirements Experience in leading and developing a backend team by recruiting, hiring, and training new team members Confident knowledge of any of the programming languages: Go/Java/Kotlin/C++/Python/Scala Complex project development experience Excellent algorithmic training Experience in development for Linux / Unix Preferred Experience with highload Experience with MongoDB Experience with Kubernetes We offer Compensation package: base salary and performance-based bonuses Office-first: flexible hours with a possibility to work remotely 52 days per year Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave Relocation Support: full assistance for a smooth relocation for the employees and their family AI-first approach: licenses and access to a wide range of AI tools Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work Before applying for the above position please review our Candidate Privacy Notice here . By responding to the vacancy, you acknowledge that you have read our Privacy notice.

Location: Washington, DC, USA Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading source of multilateral development financing providing loans, grants, and technical assistance to support economic growth and sustainable infrastructure. Operating alongside its private-sector affiliates, the institution leverages public and private capital to address critical regional challenges. Today, it focuses on climate change, innovation, and digital transformation to improve lives across global markets. What You’ll Do Lead the technical design, development, testing, and code review of System Integrator-owned integrations and custom adapters Ensure technical consistency and design coherence across all assigned project deliverables Enforce established architecture, security, integration, data, engineering, deployment, and operational-readiness standards Lead technical reviews and identify cross-system dependencies, delivery risks, and integration gaps Provide hands-on support for complex integration development and troubleshooting Direct Calypso Upgrade Pack standard deployments and related release activities Manage Calypso environments across development, testing, and production Support Calypso CDUF integrations, scheduled tasks, and Task Station escalations Oversee API-led integrations using Azure API Management Design and implement messaging solutions using Azure Service Bus Establish integration patterns for message queuing, error handling, retry processing, monitoring, and centralized logging Optimize database performance using advanced SQL and support database-related troubleshooting Manage system security, access controls, and technical permissions Identify and resolve infrastructure and application-performance bottlenecks Support CI/CD pipelines, automated deployments, and DevOps practices Create and maintain technical runbooks, operational guides, deployment plans, and support documentation Lead knowledge-transfer activities for client IT and production-support teams Coordinate technical teams and communicate complex issues clearly to project stakeholders What You Bring Extensive, senior-level experience in financial-systems development, product integration, and infrastructure management Significant hands-on experience with Calypso implementations and technical integrations Expert-level Java programming skills Advanced SQL development, performance tuning, and troubleshooting experience Deep knowledge of the Calypso API and Custom Development Utility Framework Experience managing Calypso environments across development, testing, and production Experience with Calypso deployments, scheduled tasks, and Task Station issue resolution Strong experience with Azure integration technologies, including Azure Service Bus and Azure API Management Experience designing API-led connectivity and asynchronous messaging solutions Knowledge of error-handling, retry, logging, and monitoring patterns for enterprise integrations Experience designing and maintaining CI/CD pipelines Strong understanding of DevOps practices and automated deployment processes Experience with system security, access controls, and infrastructure troubleshooting Demonstrated ability to lead technical projects, coordinate engineering teams, and manage technical dependencies Strong problem-solving, analytical, and troubleshooting skills Excellent technical communication and documentation skills English level Advanced Work Type: Onsite/hybrid Location: Washington, DC Legal & Hiring Information Compensation Transparency: The expected compensation range for this role is $135–145/hr USD, with eligibility for commission, bonus, or other incentive compensation where applicable. Actual compensation will be determined based on experience, skills, qualifications, geographic location within the United States, and business needs. Location Eligibility: This role is open to candidates residing in the United States. Experience Requirements: We welcome applicants with relevant experience regardless of where it was obtained. US work experience is not required. Use of Artificial Intelligence in Hiring: We may use automated tools or artificial intelligence systems to support the screening, assessment, or selection of applicants as part of our hiring process. Benefits Summary: US-based employees are eligible to participate in Exadel’s benefits programs, which may include comprehensive health, dental, and vision coverage; life and disability insurance; retirement savings programs; paid time off; paid holidays; and other wellness or voluntary benefit programs, subject to plan terms and eligibility requirements. Equal Employment Opportunity: Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable federal, state, and local laws. Accessibility and Accommodation: We are committed to providing accommodations throughout the recruitment process in accordance with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local accessibility laws. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. If you require accommodation at any stage of the hiring process, please contact us. Data Privacy Notice: For applicants residing in California, please note that personal data collected during the application process is subject to the California Consumer Privacy Act (CCPA) and will be processed in accordance with our applicant privacy notice. Disclaimer: Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. The offer is not binding until a signed contract is in place. Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: London Workplace: Hybrid Employment type: Fixed-term contract ABOUT OPENAI OpenAI is an AI research and deployment company committed to ensuring that artificial general intelligence (AGI) benefits all of humanity. We push the boundaries of AI capabilities while prioritising safety, responsible use, and human needs. Our mission requires a team that represents a diversity of perspectives, voices, and experiences. ABOUT THE TEAM Like every team at OpenAI, the Marketing team contributes directly to our mission of responsible and widespread AI adoption. The EMEA B2B Marketing team translates global priorities into regionally relevant programmes that drive awareness, consideration, pipeline, adoption, and long-term customer trust. We partner closely with Sales and GTM, Product Marketing, Developer Marketing and Relations, Field and Executive Marketing, Content, Customer Marketing, Partner Marketing, Comms, Creative, Media, Marketing Operations, and regional leadership. ABOUT THE ROLE We are hiring an FTC B2B Influencer Marketing Lead, EMEA to build and scale OpenAI’s influencer marketing capability across knowledge workers (KW), business decision-makers (BDMs), and developer audiences. You will own the strategy and hands-on delivery across multiple European markets (working closely with in-market comms & marketing team), with the UK, France, and Germany as the first priorities. You will develop local creator networks, translate regional and global priorities into market-relevant programmes, and build a portfolio that balances sustained creator relationships with high-impact moments around products, campaigns, and events. This is a zero-to-one builder role as much as an ecosystem and operating-model role. You will create the capability from the ground up: building on the early foundations we have in place, you will be responsible for defining the strategy, securing internal alignment, building the creator and agency network, establishing the operating model, and proving what works before scaling it. You will work with existing agencies, identify and onboard new specialist partners where we have capability or market gaps, partner with PHD to amplify the strongest influencer content, and create the goals, processes, reporting, and success measures needed to run the programme with speed, quality, and accountability. You will partner closely with the B2C influencer lead to define and evolve the measurement framework. IN THIS ROLE, YOU WILL - Own the EMEA B2B influencer marketing strategy across KW, BDM, and developer audiences, setting clear audience, market, channel, investment, and outcome priorities. - Build a credible bench of developer creators, technical educators, open-source voices, AI builders, and community leaders across Europe, and design programmes that genuinely help developers learn, evaluate, and build. - Develop differentiated creator plans for the UK, France, and Germany, balancing regional consistency with local language, culture, platform behaviour, regulation, and audience expectations. - Source, evaluate, and build durable relationships with creators who have genuine authority with our priority audiences. Own outreach, briefing, negotiation, contracting, content development, activation, and relationship management. - Design curated creator programmes and high-value experiences that deepen relationships over time—such as briefings, product access, learning sessions, roundtables, community moments, and co-created formats—turning the strongest creators into long-term strategic partners rather than one-off campaign participants. - Build an always-on creator portfolio alongside launch, event, and campaign activations, choosing the right mix of tutorials, product demonstrations, thought leadership, executive content, social posts, newsletters, podcasts, video, and community formats. - Work with existing influencer and marketing agencies to raise the quality and pace of delivery. Identify capability gaps and lead the selection, onboarding, and management of new specialist agencies, including developer-native and market-specific partners. - Partner closely with our media agency to build paid amplification strategies for high-performing creator content, including audience targeting, usage rights, creator whitelisting where appropriate, testing, optimisation, and clear organic-versus-paid performance readouts. - Partner with our Performance Marketing and Growth teams to develop bespoke influencer content that drives measurable performance and business growth. - Operationalise the end-to-end influencer process across intake, creator discovery, due diligence, brand-safety review, scopes of work, contracting, approvals, disclosure and compliance, content calendars, asset management, localisation, paid rights, and post-campaign learning. - Set programme and campaign goals upfront. Build a measurement framework that connects creator activity to meaningful audience and business outcomes rather than relying on vanity metrics. - Define and report a balanced scorecard by audience and objective, including qualified reach, audience relevance, engagement quality, content completion and saves, traffic, product education, developer activation, adoption signals, and pipeline influence where measurement is appropriate. - Establish regular reporting and performance reviews with clear recommendations on which creators, formats, platforms, markets, and investments to scale, improve, or stop. - Manage budgets, agency scopes, creator fees, usage rights, and production investment, making disciplined trade-offs and improving efficiency over time. - Partner with Product Marketing, Developer Marketing and Relations, Comms, Creative, Legal, Privacy, Brand, Media, regional marketers, and GTM teams to ensure content is technically accurate, locally relevant, compliant, and useful to the audience. - Bring creator and community insight back into OpenAI, helping teams understand emerging voices, platform shifts, audience questions, content opportunities, and risks across the European influencer ecosystem. WHAT SUCCESS LOOKS LIKE - OpenAI has a strong, trusted network of B2B and developer creators across Europe, with meaningful depth in the UK, France, and Germany. - Priority creators progress from individual activations into sustained, mutually valuable partnerships, supported by curated programmes and experiences that increase trust, product understanding, and advocacy over time. - Developer influencer marketing becomes a repeatable growth and education channel, supported by a healthy pipeline of credible creators and technically valuable content. - Teams and agencies use a clear, efficient operating model with defined ownership, faster approvals, strong compliance, reusable tools, and fewer one-off processes. - Organic creator programmes and PHD-led paid amplification work as one system, with transparent performance, learning, and investment decisions. - Leadership has a reliable view of goals, spend, creator health, market coverage, results, and the programme’s contribution to audience and business outcomes. YOU MIGHT THRIVE IN THIS ROLE IF YOU - Have 8+ years of experience in influencer marketing, creator partnerships, B2B content, developer marketing, or an adjacent discipline, including substantial ownership of influencer programmes. - Are deeply plugged into the European creator economy and bring an existing network of relevant creators, agents, managers, platforms, and specialist agencies—particularly in technology, AI, SaaS, developer tools, or adjacent categories. - Have a proven track record of building influencer programmes for developer or highly technical audiences. You understand the difference between broad technology reach and genuine developer credibility. - Have taken an influencer or creator programme from zero to one, moving from an ambiguous brief to a working strategy, partner ecosystem, operating model, measurement framework, and repeatable programme. - Have built curated creator programmes and experiences that develop long-term strategic partnerships, with evidence that sustained relationship-building improved content quality, creator loyalty, audience trust, or business impact. - Can also develop effective creator strategies for knowledge workers and business decision-makers, matching the creator, message, format, and platform to the audience and commercial objective. - Have operated across multiple European markets and understand how to adapt strategy and execution for the UK, France, and Germany. Fluent English is required; French and/or German is a strong advantage. - Have directly managed agencies and creator partners, including selection, onboarding, briefing, negotiation, contracting, production, usage rights, paid amplification, and performance management. - Understand the mechanics and economics of organic and paid creator distribution, and can partner effectively with a media agency to turn strong content into scaled, measurable campaigns. - Are analytically strong and comfortable setting goals, designing measurement approaches, reading performance data, and making clear recommendations when attribution is imperfect. - Combine strong editorial and technical judgement with operational rigour. You can protect creator authenticity while maintaining accuracy, brand safety, compliance, and message integrity. - Are both strategic and hands-on: comfortable setting the direction, building the system, finding the creator, improving the brief, resolving an approval issue, and getting the programme live. - Build trust quickly across creators, agencies, marketers, technical teams, and senior stakeholders, and communicate clearly when priorities, evidence, or trade-offs are contested. - Are energised by AI and motivated to help developers, businesses, and knowledge workers across Europe understand and adopt transformative technology responsibly. WORKPLACE & LOCATION This fixed-term role is based in London with three days per week in the office. Regular travel across Europe, particularly to France and Germany, will be required.

Location: Washington, DC, USA Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading source of multilateral development financing providing loans, grants, and technical assistance to support economic growth and sustainable infrastructure. Operating alongside its private-sector affiliates, the institution leverages public and private capital to address critical regional challenges. Today, it focuses on climate change, innovation, and digital transformation to improve lives across global markets. What You’ll Do Define, maintain, and execute the Master Test Strategy and detailed test plans Establish testing scope, objectives, entry and exit criteria, dependencies, schedules, and quality gates Lead testing activities across System Integration Testing, regression testing, performance testing, security testing, position conversion, and User Acceptance Testing support Design, build, and optimize automated test frameworks and reusable test suites Develop automated tests using the Calypso Automated Testing Tool, Selenium, JUnit, and Cucumber Integrate automated test execution into CI/CD pipelines Direct test-case development and execution across front-to-back Calypso workflows Validate trade capture, pricing, risk, settlements, collateral, SWIFT messaging, and accounting postings Coordinate test-environment setup, configuration, availability, and maintenance Lead test-data planning, provisioning, validation, and refresh activities Configure and maintain the tools required to support manual and automated testing Coordinate System Integration Testing and User Acceptance Testing with technical teams, functional leads, and available business testers Lead defect logging, triage, severity classification, prioritization, escalation, and resolution tracking Manage defects and test execution through Jira and Xray Monitor defect response and resolution progress and escalate risks affecting test completion Oversee load, stress, batch, and performance testing using tools such as JMeter and LoadRunner Coordinate security testing and vulnerability assessments based on OWASP principles Maintain requirements-to-test traceability and ensure complete test coverage Produce weekly test-execution metrics, readiness assessments, and quality-status reporting Prepare test-summary reports, audit-ready evidence packages, and final testing sign-offs Communicate testing risks, dependencies, blockers, and recommendations to project leadership What You Bring Extensive experience leading quality assurance and testing for complex Calypso implementations Strong knowledge of Calypso front-to-back workflows, including: Trade capture, Pricing Risk, Settlements, Collateral, SWIFT messaging, Accounting postings Experience developing and executing master test strategies for large financial-services transformation programs Hands-on experience with the Calypso Automated Testing Tool (CATT) Strong test automation experience using Selenium, JUnit, and Cucumber Experience integrating automated test frameworks into CI/CD pipelines Experience leading System Integration Testing, regression testing, and User Acceptance Testing support Strong knowledge of test-environment coordination and test-data management Experience validating position conversions and complex financial data Hands-on experience with performance-testing tools such as JMeter or LoadRunner Knowledge of security-testing practices and OWASP vulnerability-assessment principles Advanced experience with Jira and Xray for test and defect management Experience producing test metrics, traceability reports, evidence packages, and release-readiness assessments Strong defect-management, troubleshooting, and root-cause analysis skills Excellent leadership, stakeholder-management, and communication skills English level Advanced Work Type: Onsite/hybrid Location: Washington, DC Legal & Hiring Information Compensation Transparency: The expected compensation range for this role is $125–140/hr USD, with eligibility for commission, bonus, or other incentive compensation where applicable. Actual compensation will be determined based on experience, skills, qualifications, geographic location within the United States, and business needs. Location Eligibility: This role is open to candidates residing in the United States. Experience Requirements: We welcome applicants with relevant experience regardless of where it was obtained. US work experience is not required. Use of Artificial Intelligence in Hiring: We may use automated tools or artificial intelligence systems to support the screening, assessment, or selection of applicants as part of our hiring process. Benefits Summary: US-based employees are eligible to participate in Exadel’s benefits programs, which may include comprehensive health, dental, and vision coverage; life and disability insurance; retirement savings programs; paid time off; paid holidays; and other wellness or voluntary benefit programs, subject to plan terms and eligibility requirements. Equal Employment Opportunity: Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable federal, state, and local laws. Accessibility and Accommodation: We are committed to providing accommodations throughout the recruitment process in accordance with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local accessibility laws. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. If you require accommodation at any stage of the hiring process, please contact us. Data Privacy Notice: For applicants residing in California, please note that personal data collected during the application process is subject to the California Consumer Privacy Act (CCPA) and will be processed in accordance with our applicant privacy notice. Disclaimer: Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. The offer is not binding until a signed contract is in place. Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

В международной iGaming-компании в Лимассоле открыта позиция CRM / Retention Lead. Кандидату предстоит возглавить команду из примерно 10 специалистов, отвечать за полный цикл управления направлением CRM и удержания клиентов. В задачи входит проведение анализа и оценки текущих процессов, кампаний, сегментации и retention-механик, а также определение приоритетов развития и ключевых показателей эффективности. Необходимо развивать жизненный цикл игрока, включая этапы onboarding, активации, удержания, снижения активности и реактивации. Также требуется совершенствовать сегментацию, персонализацию, бонусные программы, промоакции, программы лояльности и другие механизмы удержания. Важной частью работы станет запуск A/B-тестов, анализ их результатов и масштабирование успешных решений. Кандидат должен уметь работать с ключевыми метриками, такими как Retention, Churn, LTV, ARPU и Conversion. Требуется опыт работы в CRM и удержании клиентов в сфере iGaming, опыт управления командой, навыки организации процессов, расстановки приоритетов и принятия решений на основе данных.

Location: Guildford Workplace: onsite With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect. Responsibilities Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development Coordinate the daily support workload, setting priorities and assigning work across the team Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned Escalate unresolved or complex issues through the appropriate channels when needed Oversee user onboarding and offboarding activities Organise the preparation and delivery of workstations, laptops, and other IT equipment Use Microsoft Intune for device management and application deployment across the organisation Maintain the global IT asset inventory Track software licence allocation and keep licence records accurate Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures Provide training and technical guidance to the Support Team on IT operational systems and procedures Take part in the change management process Support backup management, disaster recovery, and business continuity procedures Keep monitoring systems running to help ensure system availability and reliability Contribute to IT infrastructure upgrades and migrations Ensure the team follows IT security standards and best practices Requirements Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy Proficiency administering Google Workspace, including user accounts, groups, access, and core services Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment A track record of coordinating user onboarding, offboarding, and IT equipment deployment Background managing IT asset inventories and software licence records Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management Good understanding of IT security standards and best practices Strong organisational skills and the ability to manage multiple priorities Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations Nice to Haves Exposure to infrastructure monitoring platforms A track record of supporting teams across multiple international locations and time zones Experience supporting Perforce Helix Core and P4V Familiarity with enterprise backup platforms Comfort using PowerShell or other scripting tools to automate support and administrative tasks Background in large-scale migration projects and operating system upgrades Working knowledge of Windows, Linux, and macOS environments What We Offer An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel An open, collaborative environment where ideas are welcome and encouraged A managerial team consisting of highly experienced game developers at the top of their fields Sharing hobbies and passions with like-minded colleagues Inclusive environment with many activities organized by the studios or the employees Commitment to making the best game possible for the fans, including listening to community feedback