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Location: Cairo, Egypt PIPECARE Group is looking for an experienced Mechanical Engineer to join our team . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. Mechanical Engineer is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards. Key Responsibilities & Authorities Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms. Performing RSTRENG calculations per clients’ requirements. Perform Abaqus simulation models for corroded components. Integrate inspection data into Abaqus simulation and perform analysis for degraded components. Evaluate repair options and make recommendations to clients. Team leadership and collaboration Develop training material related to Pipeline Integrity. Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards. Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits. Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making. Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders. Skills/Experience Minimum of Bachelor’s Degree in Mechanical Engineering. 3-5 years’ experience in Oil and Gas industry. Experience in API 579, ASME codes, Abaqus. Strong professional command of written and spoken English in addition to communication skills is a must.

Location: Houston, TX, United States Job Title Shop & Field Technician - ILI Department Operations Location Houston, Texas Position Summary The general role for the shop and field technician is to ensure the proper preparation for and execution of fieldwork and coordination of the field activities. General responsibilities Comply always and fully with PIPECARE Group HSE requirements Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity and safeguard PIPECARE trade secrets Always respect and support fellow employees Respond to changes positively (technical advancements as well as organizational adaptations) Act in such a manner that PIPECARE’s reputation is highly respected Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final     product Follow PIPECARE’s Process Flow Charts and interact with other departments when required Assure timely and accurate reporting to PIPECARE Identify training requirements Job Functions, Responsibilities & Authorities Review and analyze project documentation, operation manuals, pigging procedures, and other related materials. Develop and maintain professional relationships with the client's field and project management teams, fostering positive working relations. Coordinate field activities between the PIPECARE team, other contractors, clients, and all involved parties. Assemble, prepare, pack, and transport ILI tools and auxiliary equipment to and from the project site. Calibrate, verify calibration, inspect, and test inspection equipment prior to mobilization. Conduct thorough pre- and post-run inspections of ILI tools to ensure proper functionality and adherence to operational standards. Complete tool preparation, checklists, project procedures, and job safety analysis documentation. Provide support and service during equipment setup, tool launching, and receiving Launch, track, and receive ILI tools, clean, and re-pack equipment after each run. Operate hand/power tools, hoists, forklifts, cranes, and other required equipment. Perform troubleshooting and repairs of ILI tools, AGMs, transmitters, receivers, and other related equipment. Verify the quality of ILI and AGM data, generate, review, and submit field and other reports in a timely manner. Disassemble, clean, and maintain cleaning, gauging, ILI, and other tools and equipment post-project. Promote and maintain a safe and professional work environment, executing fieldwork in a safe, effective, and efficient manner in line with PIPECARE QA/QC procedures and project timelines. Participate in training as needed and assist junior field technicians with their training and professional development. Conduct site and DGPs surveys in accordance with PIPECARE Group procedures and operational requirements. Maintain an organized inventory of spare parts, tools, and equipment necessary for seamless field operations. Document all maintenance activities to ensure detailed records for quality control and continuous process improvement. Exercise stop-work authority when encountering unsafe conditions or behaviors that may lead to incidents or accidents. Perform additional duties within the scope of the assigned role. Competency Requirements Competency Requirements: Communication: Facilitates two-way communication, promotes positive relationships with clients and colleagues, and proactively resolves conflicts. Oral Communication: Speaks clearly and persuasively, listens attentively, and responds effectively to questions and requests. Participates in meetings and demonstrates group presentation skills Written Communication: Writes clearly and concisely, presenting numerical data effectively. Character: Demonstrates integrity and ethical behavior in all work-related interactions. Models company values, respects diverse perspectives, and prioritizes job safety for oneself and others. Collaboration: Builds and maintains strong partnerships with clients, prospects, and staff at all levels, contributing to team and company success. Adaptable and responsive to change. Administrative Management: Manages administrative tasks to ensure quality and timeliness, including the preparation of accurate sales reports and data analysis for trend forecasting. Accountability Timely Project execution within the assigned job role Perform and complete the job successfully Submit all data and reports complete and in a timely manne Skills/ Experience Degree in Engineering (Mechanical or relevant) plus 3 years of operation planning experience Experience in Oil and Gas sector, preferably with ILI exposure Ability to lift, push, and pull heavy equipment and machinery. Standing, bending, and kneeling for extended periods. Good social skills with the ability to communicate clearly Manual dexterity and hand-eye coordination. Computer skills in Microsoft word, excel and outlook at an intermediate level Fluency in English, the language of the Territory is an advantage Ability to travel extensively in the US and globally Work Environment & Physical Requirements Ability to work in diverse environments, including outdoor field locations and controlled shop settings. Must be physically fit to lift heavy equipment, work in confined spaces, and perform tasks that require manual dexterity. Willingness to work flexible hours, including extended shifts, weekends, and travel assignments.

Location: Dubai, United Arab Emirates PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced Executive Personal Assistant to provide executive and business support to the Chairman. Job Description: Reporting directly to the Chairman, the Executive Personal Assistant provides executive and administrative support while taking an active role in coordinating the Chairman’s business activities. The role requires managing multiple priorities, coordinating directly with management and external parties, following up on the Chairman’s instructions and deadlines, and taking ownership of assigned matters through to completion. If you are a professional who thinks ahead, understands quickly, takes initiative, and knows how to get things done, this is the right role for you. This position will suit an energetic, responsible, and resourceful professional who enjoys a varied role, works confidently and independently, and takes real ownership of their work. Roles and Responsibilities • Manage and organize the Chairman’s calendar, appointments, priorities, and schedule. • Organize complex international travel, including flights, accommodation, transportation, itineraries, meetings, and required travel documentation. • Prepare meeting agendas, presentations, reports, correspondence, briefing materials, and supporting documentation. • Manage incoming communications and requests addressed to the Chairman, identify priorities, obtain necessary information, and coordinate the appropriate action or response. • Track the Chairman’s instructions, commitments, action points, and deadlines, and follow up with responsible parties to ensure timely execution. • Coordinate with senior management and internal departments on matters requiring the Chairman’s attention or involvement. • Communicate with external stakeholders, including Board members, clients, business partners, advisers, and other senior-level contacts. • Draft, edit, and format executive correspondence, emails, presentations, reports, and other business communications. • Maintain the Chairman’s contacts, records, documents, and relevant business information. • Organize executive meetings and business visits, ensuring the necessary arrangements are in place. • Handle sensitive and confidential business matters with professional discretion. • Support special assignments from the Chairman and coordinate their execution. Qualification Requirements: • Excellent written and spoken English, with strong business writing and communication skills. • Strong organizational and time-management skills with excellent attention to detail. • Ability to effectively use AI tools and task management systems to organize work, manage priorities, track progress, and achieve assigned goals. • Sound judgement and the ability to identify priorities and respond effectively to changing requirements. • Confident and professional communication skills when dealing with senior management and external stakeholders. • Proactive and solution-oriented approach, with the ability to anticipate requirements and address issues effectively. • Ability to perform effectively in a fast-paced, demanding, and international business environment. Education and Experience Requirements • Bachelor’s degree is required; Master’s degree or relevant postgraduate qualification will be considered a strong advantage. • Minimum of 5 years of relevant experience supporting a Chairman, CEO, C-level executive, business owner, or other senior executive. • Experience within an international, engineering, industrial, or project-driven organization will be considered an advantage. • Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and Adobe Acrobat. • Proven experience organizing complex international travel and executive-level meetings. • Flexibility to work outside standard business hours when required by executive schedules, international operations, travel, or urgent business matters.

Location: Uttar Pradesh, Noida, India PIPECARE Group is looking for an experienced Chief Accountant - India & Far East based in Noida. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Core responsibilities P&L ownership and reporting P&L ownership. Own the India & Far East P&L number and report it to the Head of Finance on the Group calendar, independent of the regional General Manager. Close. Lead the monthly, quarterly and year-end close, delivering entity financial packs to the Group reporting calendar. Reporting and MIS. Prepare the region's Balance Sheet, Income Statement, Cash Flow and Statement of Equity, and the monthly MIS pack for the Head of Finance and Group CFO. One version of the truth. Act as an independent source of financial truth, cross-checking with the wider finance function and the Commercial Control Centre. Books, controls and compliance General ledger. Maintain the general ledger and balance sheet for all entities in scope, with every account reconciled and substantiated. Internal controls. Maintain financial policies and the internal control framework and enforce segregation of duties across creation, review and approval. India statutory and tax. Own GST, TDS/TCS, corporate income tax, tax audit, transfer-pricing filings and MCA / ROC filings under the Companies Act and support the pending India entity merger. Regional compliance. Monitor Far East compliance with the Group tax advisors and oversee the Americas compliance delivered by the US-qualified Senior Accountant; raise a monthly compliance report. Audit. Support the annual statutory and Group audits, resolving auditor queries with tax advisors and banks. Payments, AP and AR AP and AR ledgers. Hold the accounts payable and receivable ledgers within Finance for the region, overseeing invoicing, collections follow-up and head-office payment controls. Payment creation. Create the region's payments from the approved payment calendar and budget; Treasury arranges the funds and executes. Payroll. Oversee regional payroll, including leave salary, gratuity and final settlements, reviewing HR's payroll before disbursement. Banking and guarantees. Review bank guarantees, letters of credit and banking documents before submission, within the Group Bank Guarantee Procedure. Assets, ERP and team Fixed assets and inventory. Maintain the fixed asset register with correct capitalization and depreciation and verify physical inventory against the books, investigating variances. Project Haya (Odoo). Co-own the finance design, testing, migration and go-live readiness for Odoo in the region, then run the close in Odoo and drive automation of accounting workflows. Intercompany. Own intercompany reconciliations and cross-charges in line with the Group transfer-pricing policies, keeping the chart of accounts consistent across the five units. Team. Supervise, mentor and develop the 2 India-based reportees, setting workflows and reviewing outputs. Requirements Education. Chartered Accountant (ICAI) preferred; ACCA, CPA, CMA or equivalent also considered. An oil & gas, EPC or projects background is a strong advantage. Experience. At least 10 years in accounting, including time as a Chief Accountant, in a multi-entity or multi-country group, with a demonstrated record of owning a full accounting cycle and a regional P&L, not supporting one. Technical depth. Strong command of the monthly close, IFRS reporting, and India statutory and tax (GST, TDS, income tax, transfer pricing, Companies Act / ROC). Familiarity with Far East reporting; the ability to supervise a US-qualified accountant delivering the Americas is an advantage. Systems. Strong ERP and Excel skills. Odoo experience or an appetite to work through a new ERP implementation, is a distinct advantage. Leadership readiness. Ready to own a regional P&L and lead a small team to a disciplined, timely reporting standard. Essential Skills Accurate and disciplined, with the judgement to get details and timing right every time. Trustworthy with controls and mandates, and comfortable enforcing segregation of duties. Organized and calm under deadline pressure across multiple entities and currencies. Clear and professional in English, with auditors, banks and stakeholders alike. Proactive and commercially sharp, the kind of person who brings the Head of Finance the solution, not just the problem.

Location: Cairo, Egypt PIPECARE Group is looking for an experienced Pipeline Integrity Engineer to join our team . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years. Industry/sector: Oil & Gas / In Line Inspection services. Pipeline Integrity Engineer is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards. Key Responsibilities & Authorities Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms. Performing RSTRENG calculations per clients’ requirements. Perform Abaqus simulation models for corroded components. Integrate inspection data into Abaqus simulation and perform analysis for degraded components. Evaluate repair options and make recommendations to clients. Team leadership and collaboration Develop training material related to Pipeline Integrity. Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards. Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits. Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making. Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders. Skills/Experience Minimum of Bachelor’s Degree in Mechanical Engineering. 3 -5 years’ experience in Pipeline integrity in the Oil and Gas industry. Experience in API 579, ASME codes, Abaqus. Strong professional command of written and spoken English in addition to communication skills is a must.

Location: Uttar Pradesh, Noida, India Purpose of the role This role delivers the accounting for the Americas from India. It is a US-qualified seat, created to build proper US accounting capability within the Group's India finance delivery center. In its first year the role also carries the closure accounting for the South and North American entities being wound down, Colombia, Mexico and Canada. It is therefore both a forward-looking build and a clean-up of the Americas estate. The role is India-based and permanent in India. It reports the Americas numbers to the Head of Finance, with a dotted line to the Chief Accountant, India & Far East, who supervises the India delivery team. The reporting of the Americas results sits with Finance and is independent of any regional operating manager. Core responsibilities US accounting and reporting US GAAP. Own the US books under US GAAP, including the monthly close, the general ledger and all balance-sheet reconciliations for the US entity. Reporting. Prepare the US Balance Sheet, Income Statement and Cash Flow, and convert or bridge to IFRS for Group consolidation on the reporting calendar. Consolidation input. Deliver the Americas reporting pack to the Chief Accountant, India & Far East and the Head of Finance, with intercompany balances reconciled for Group consolidation. One version of the truth. Act as a reliable, independent source for the Americas numbers, cross-checking with the wider finance function and the Commercial Control Centre. US tax and compliance Federal and state tax. Coordinate US federal and state tax filings, sales-and-use tax and franchise tax with the Group's US tax advisors and maintain the compliance calendar for the region. Payroll and reporting. Oversee US payroll processing and related filings with the external provider, reviewing before disbursement. Audit. Support the Group audit for the Americas, resolving auditor queries with tax advisors and banks. Payments, AP and AR AP and AR ledgers. Maintain the Americas accounts payable and receivable ledgers within Finance, overseeing invoicing, collections follow-up and payment controls. Payment creation. Create Americas payments from the approved payment calendar and budget; Treasury arranges the funds and executes, so no one creates, approves and executes the same payment. Requirements Qualification. US-qualified accountant: CPA, or a qualified accountant (CA / ACCA) with demonstrable, hands-on US GAAP and US tax experience. This is a non-negotiable requirement of the role. Experience. At least 6 to 8 years in accounting, including direct responsibility for US books under US GAAP, ideally within a multi-entity or multinational group. Experience of entity liquidation or closure accounting is an advantage given the year-one scope. Technical depth. Strong command of US GAAP, the US federal and state tax landscape, and the monthly close. Ability to bridge US GAAP to IFRS for Group consolidation. Familiarity with multi-currency accounting. Systems. Strong ERP and Excel skills. Odoo experience or an appetite to work through a new ERP implementation, is a distinct advantage. Working pattern. Comfortable delivering US accounting remotely from India, including a willingness to overlap with US business hours as needed for close and audit. English. Clear and professional in English, with auditors, tax advisors and banks alike. Proactive and commercially aware , the kind of person who brings the solution, not just the problem.

Location: Amman, Jordan PIPECARE Group is looking for an experienced Project Manager to oversee in line inspection projects for our Middle East operations, based in Jordan . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry / sector: Oil & Gas / In Line Inspection services. Position Summary The Project Manager is responsible for the overall planning, execution, monitoring, control, and successful completion of EPC and Oil & Gas service projects. The role ensures projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, quality, and regulatory requirements while maintaining strong client relationships and achieving financial objectives . Key Responsibilities Project Planning & Execution Lead the end-to-end management of EPC and Oil & Gas service projects. Develop project execution plans, schedules, resource plans, and budgets. Define project objectives, scope, deliverables, and milestones. Ensure effective project mobilization and execution in accordance with client and company requirements. Monitor project progress and implement corrective actions when required. Ensure project completion within approved cost, schedule, and quality targets. Client & Stakeholder Management Serve as the primary point of contact for clients throughout project execution. Build and maintain strong relationships with customers, consultants, contractors, and stakeholders. Conduct project review meetings and provide regular progress updates. Manage client expectations and address project-related issues proactively. Support business development teams during proposal preparation and project handover phases. Commercial & Financial Management Monitor project budgets, costs, revenues, and profitability. Review contracts, purchase orders, and change orders. Manage project invoicing, payment follow-up, and cash flow forecasting. Identify opportunities for margin improvement and cost optimization. Prepare monthly project financial reports and forecasts. Evaluate and manage contractual risks and claims . Risk Management Identify project risks and develop mitigation strategies. Maintain project risk registers and contingency plans. Proactively manage technical, commercial, operational, and HSE risks. Escalate critical project risks to senior management when necessary. Engineering & Technical Coordination Coordinate activities among engineering, procurement, construction, inspection, commissioning, and operations teams. Ensure technical deliverables meet contractual requirements and industry standards. Review engineering submissions, project documentation, and technical reports. Support resolution of technical challenges during project execution. Ensure compliance with applicable codes, standards, and client specifications. Procurement & Subcontractor Management Coordinate procurement activities to ensure timely delivery of materials and equipment. Evaluate subcontractor performance and contract compliance. Monitor vendor and subcontractor schedules and deliverables. Ensure procurement activities support overall project milestones. HSE (Health, Safety & Environment) Management Promote a strong safety culture across all project activities. Ensure full compliance with client, company, and regulatory HSE requirements. Participate in HSE reviews, audits, and incident investigations. Ensure project teams adhere to all safety procedures and environmental standards. Achieve project safety objectives with zero lost-time incidents whenever possible. Quality Management Ensure project activities comply with applicable QA/QC standards. Monitor project quality performance and initiate corrective actions where required. Support audits, inspections, and quality reviews. Ensure compliance with ISO standards, project specifications, and customer requirements. Team Leadership & Resource Management Lead multidisciplinary project teams across engineering, procurement, field operations, HSE, and quality functions. Allocate resources effectively to achieve project objectives. Mentor and develop project team members. Conduct performance evaluations and provide coaching where necessary. Foster a collaborative and results-driven work environment. Reporting & Governance Prepare and present project status reports to management and clients. Track KPI performance and project milestones. Maintain project documentation and records. Ensure compliance with corporate governance and reporting requirements. Conduct lessons-learned reviews at project completion. Qualifications Education Bachelor's Degree in Engineering (Mechanical, Industrial, Petroleum, or related discipline). Master's Degree in Project Management or Business Administration is an advantage. Professional Certifications (Preferred) PMP (Project Management Professional) PRINCE2 PMI-SP Certified EPC Project Management Certifications NEBOSH / IOSH (preferred for HSE awareness) Experience Senior Project Manager 10-15+ years of experience in Oil & Gas, EPC, Pipeline, Facility Construction, Industrial Projects, or Energy Services. Last 3 to 5 years in hands on management of EPC or Oil & Gas projects. Project Manager 7-10 years of relevant project management experience. Proven track record managing multidiscipline projects from award to close-out. Technical Competencies Project Planning & Scheduling (Primavera P6, MS Project, Odoo). EPC Project Management. Contract Management (FIDIC preferred). Cost Control & Budget Management. Procurement & Supply Chain Coordination. Risk Management. Change Management. Claims Management. Engineering Coordination. Commissioning & Start-Up Management. HSE Management. Quality Assurance & Quality Control. Project Reporting & KPI Management. Leadership Competencies Strategic Thinking. Commercial Awareness. Decision Making. Client Relationship Management. Negotiation Skills. People Leadership. Problem Solving. Conflict Resolution. Communication & Presentation Skills. Time Management. Results Orientation. Key Performance Indicators (KPIs) Project Performance Project completion within schedule. Budget adherence. Gross margin achievement. Timely Invoicing and Collection . Client satisfaction score. Operational Performance Resource utilization. First Run Success Rate . Schedule variance (SV). Cost variance (CV). Project cash flow achievement. HSE Performance Lost Time Injury Frequency Rate (LTIFR). Total Recordable Incident Rate (TRIR). Safety audit compliance. HSE training compliance. Quality Performance Non-conformance reports (NCRs). Rework percentage. On-time project deliverables. Client acceptance rate. Success Profile The successful Project Manager will consistently deliver In line inspection projects safely, on time, within budget, and to the highest quality standards while maintaining strong customer relationships, maximizing project profitability, and ensuring full compliance with contractual and regulatory requirements.

Location: Dammam, Saudi Arabia PIPECARE Group is looking for an experienced Project Manager to oversee in line inspection projects for our Middle East operations, based in Damam, KSA . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry / sector: Oil & Gas / In Line Inspection services. Position Summary The Project Manager is responsible for the overall planning, execution, monitoring, control, and successful completion of EPC and Oil & Gas service projects. The role ensures projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, quality, and regulatory requirements while maintaining strong client relationships and achieving financial objectives . Key Responsibilities Project Planning & Execution Lead the end-to-end management of EPC and Oil & Gas service projects. Develop project execution plans, schedules, resource plans, and budgets. Define project objectives, scope, deliverables, and milestones. Ensure effective project mobilization and execution in accordance with client and company requirements. Monitor project progress and implement corrective actions when required. Ensure project completion within approved cost, schedule, and quality targets. Client & Stakeholder Management Serve as the primary point of contact for clients throughout project execution. Build and maintain strong relationships with customers, consultants, contractors, and stakeholders. Conduct project review meetings and provide regular progress updates. Manage client expectations and address project-related issues proactively. Support business development teams during proposal preparation and project handover phases. Commercial & Financial Management Monitor project budgets, costs, revenues, and profitability. Review contracts, purchase orders, and change orders. Manage project invoicing, payment follow-up, and cash flow forecasting. Identify opportunities for margin improvement and cost optimization. Prepare monthly project financial reports and forecasts. Evaluate and manage contractual risks and claims . Risk Management Identify project risks and develop mitigation strategies. Maintain project risk registers and contingency plans. Proactively manage technical, commercial, operational, and HSE risks. Escalate critical project risks to senior management when necessary. Engineering & Technical Coordination Coordinate activities among engineering, procurement, construction, inspection, commissioning, and operations teams. Ensure technical deliverables meet contractual requirements and industry standards. Review engineering submissions, project documentation, and technical reports. Support resolution of technical challenges during project execution. Ensure compliance with applicable codes, standards, and client specifications. Procurement & Subcontractor Management Coordinate procurement activities to ensure timely delivery of materials and equipment. Evaluate subcontractor performance and contract compliance. Monitor vendor and subcontractor schedules and deliverables. Ensure procurement activities support overall project milestones. HSE (Health, Safety & Environment) Management Promote a strong safety culture across all project activities. Ensure full compliance with client, company, and regulatory HSE requirements. Participate in HSE reviews, audits, and incident investigations. Ensure project teams adhere to all safety procedures and environmental standards. Achieve project safety objectives with zero lost-time incidents whenever possible. Quality Management Ensure project activities comply with applicable QA/QC standards. Monitor project quality performance and initiate corrective actions where required. Support audits, inspections, and quality reviews. Ensure compliance with ISO standards, project specifications, and customer requirements. Team Leadership & Resource Management Lead multidisciplinary project teams across engineering, procurement, field operations, HSE, and quality functions. Allocate resources effectively to achieve project objectives. Mentor and develop project team members. Conduct performance evaluations and provide coaching where necessary. Foster a collaborative and results-driven work environment. Reporting & Governance Prepare and present project status reports to management and clients. Track KPI performance and project milestones. Maintain project documentation and records. Ensure compliance with corporate governance and reporting requirements. Conduct lessons-learned reviews at project completion. Qualifications Education Bachelor's Degree in Engineering (Mechanical, Industrial, Petroleum, or related discipline). Master's Degree in Project Management or Business Administration is an advantage. Professional Certifications (Preferred) PMP (Project Management Professional) PRINCE2 PMI-SP Certified EPC Project Management Certifications NEBOSH / IOSH (preferred for HSE awareness) Experience Senior Project Manager 10-15+ years of experience in Oil & Gas, EPC, Pipeline, Facility Construction, Industrial Projects, or Energy Services. Last 3 to 5 years in hands on management of EPC or Oil & Gas projects. Project Manager 7-10 years of relevant project management experience. Proven track record managing multidiscipline projects from award to close-out. Technical Competencies Project Planning & Scheduling (Primavera P6, MS Project, Odoo). EPC Project Management. Contract Management (FIDIC preferred). Cost Control & Budget Management. Procurement & Supply Chain Coordination. Risk Management. Change Management. Claims Management. Engineering Coordination. Commissioning & Start-Up Management. HSE Management. Quality Assurance & Quality Control. Project Reporting & KPI Management. Leadership Competencies Strategic Thinking. Commercial Awareness. Decision Making. Client Relationship Management. Negotiation Skills. People Leadership. Problem Solving. Conflict Resolution. Communication & Presentation Skills. Time Management. Results Orientation. Key Performance Indicators (KPIs) Project Performance Project completion within schedule. Budget adherence. Gross margin achievement. Timely Invoicing and Collection . Client satisfaction score. Operational Performance Resource utilization. First Run Success Rate . Schedule variance (SV). Cost variance (CV). Project cash flow achievement. HSE Performance Lost Time Injury Frequency Rate (LTIFR). Total Recordable Incident Rate (TRIR). Safety audit compliance. HSE training compliance. Quality Performance Non-conformance reports (NCRs). Rework percentage. On-time project deliverables. Client acceptance rate. Success Profile The successful Project Manager will consistently deliver In line inspection projects safely, on time, within budget, and to the highest quality standards while maintaining strong customer relationships, maximizing project profitability, and ensuring full compliance with contractual and regulatory requirements.

Location: Metro Manila, Philippines Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Cape Town, South Africa Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Buenos Aires, Argentina Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Bogotá, Colombia Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Brasilia, Brazil Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Caracas, Venezuela Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Manila, Philippines About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding