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Location: Uttar Pradesh, Noida, India PIPECARE Group of Companies, a global leader in providing advanced inline inspection solutions for the Oil & Gas industry, is seeking a Project Administrator to join our dynamic team. The Project Administrator will play a key role in supporting the successful execution of projects by coordinating project administration activities, optimizing workforce allocation, and ensuring the efficient deployment of resources. The role is responsible for maintaining effective project coordination, supporting operational planning, and ensuring that field activities are executed in accordance with project schedules, client requirements, and company standards. The successful candidate will contribute to maximizing resource utilization, enhancing operational efficiency, and ensuring seamless project delivery . Key Responsibilities and Authorities: Assist Operation Director and Project Managers (ME) to prepare Project information document, including detailed execution plan with allocation of resources and Project Risk Management Plan. Work closely with Territory Directors and operations management of LIN SCAN Subsidiaries on Projects executions and timeframes. Establish the proper communication on the Projects daily work progress between the Corporate Operations Management Department and Territory Directors of LIN SCAN Subsidiaries through ERP and regular reporting. Communicate daily with field staff to review daily activities and project progress. Identify which activities require special attention of being executed as per Projects scheduled plan. Prioritize the importance of these activities for the Corporate and Subsidiary management team to overcome the shortcomings. Alert on possible slippage timely so that management can take preventive actions and prevent Project execution delays. Advice management on the activities necessary to get Projects back on the planned schedule. Assist in managing the Operations field manpower requirements. Optimize usage of field personnel. Cooperate with the Tool Management/Production Department to assure the tool fleet is optimized for all the Projects. Cooperate with Financial Department to optimize the Projects cash flow. Cooperate with other LIN SCAN departments making sure that organization benefits from the accumulated project experiences. Maintain and update the Project related data in ERP system. Ensure timely submission of invoices to clients and proactively follow up to facilitate on-time payment collection. Coordinate and support travel arrangements for field team members, ensuring timely and cost-effective travel planning. Assist in the timely submission of monthly statutory and contractual compliance documents through clients' designated portals, ensuring accuracy and adherence to submission deadlines. Execute all other tasks as requested by POM and/or Executive Team within the assigned job role. Skills/Experience: Degree in Engineering (Mechanical or relevant) plus 3 years of operation planning experience Experience in Oil and Gas sector or EPC contracting Computer skills in Microsoft word, excel and outlook at an intermediate level Fluency in English, the language of the Territory or Main Country is an advantage Ability to travel extensively if required

Location: United Arab Emirates PipeCare Group is looking for an experienced Project Manager to oversee in line inspection projects. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. The general role for Project Manager includes managing the PipeCare operational projects in Middle East. PipeCare operational projects involve (but not limited) the mobilization of the resource to the Oil & Gas fields, servicing the Oil & Gas pipelines, arranging field surveys and field verifications, demobilization of equipment upon completion and Reporting. The candidate will lead a project team, producing, executing and controlling the project budget. The Project Manager is responsible to deliver the project in accordance with the contractual Scope of Work, on time, on budget and achieve customer satisfaction. Key Responsibilities & Authorities Contract review; Planning and coordination of activities; Ensuring all project related info is entered in ERP; Plan internal and external KOM; Place all necessary requests and check with RM on resource; Review assigned budget from sales; Request site assessment; Request RM, TM, Log(supply chain) & DA for their services and agree on dates (Handshake); Request Task to RM; Request Task to TM; Request Task to LOG; Request Task to DA; Create Purchase requisitions when required; Job Safety Analysis; Have a briefing meeting with relevant parties when required internally; Obtain written approvals from customers prior to run & have focal point identified from customer side prior to mobilization; Communicate regularly with the field teams; Realization of field activities; Demobilization activities; Payment milestones /Invoicing; Follow up on Invoice approvals; Responsible for upselling and cross selling; Ensure tool/MP rent is paid on time; Prepare and participate in commercial project review meeting Requirements Skills/Experience: •     Bachelor’s Degree in Engineering (Mechanical or relevant). •     Valid PMP certificate (is a must). •     Min 5 years of operation planning experience in the role of Project Manager with prior exposure to the UAE and ADNOC •     Experience in Oil and Gas sector or EPC contracting, preferably with ILI exposure •     Computer skills in Microsoft Office and PM software at an intermediate level. •     Fluency in English. •     Ability to travel extensively. Accountability •     Timely Project execution •     Project Manpower control •     Safety in all places to be ensured at site •     Timely reports submission

Location: Sharjah, United Arab Emirates PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced TM Repesenative who will be responsible to manages all aspects of the territory tool fleet and arranges additional tools from Corporate TM, as required. Key Responsibilities & Authorities Arrange for tools, spares and accessories to be delivered to site timely, properly configured and assembled.  These activities require intensive integration of information exchange with the Project Manager. Any shortage of complete information in the PQ shall be assessed together with Corporate TM and the Territory Director/PM so that consensus is reached on how to progress. These activities also include agreeing with the PM tool return date and arranging tool return shipment. Manage all aspects of the territory work shop including proper housekeeping and accurate records keeping. Manage and report the territory tools, spares and accessories inventory: Avoid shortages. Arrange for proper storage and labelling. Arrange for cleaning after project use. Report planned usage monthly. Report success rate of inspection tool runs monthly. Aim at 100% run success rate, assess tool performance and suggest tool design improvements. Charge the project for tool damage caused by poor handling. Arrange proper shipping of all tool, spares and accessories (to and from commercial project sites, between Territory and Corporate TM as well as from suppliers). Forecast, budget and purchase (or return tools to Corporate TM) for the tool fleet (including spares and accessories) from the market for the coming year. This forecast shall also reflect the manpower requirements and the size of the workshop facilities. Assess and record un-used spares and update inventory. Encourage the PM’s to increase/optimize tools and equipment utilization at region/territory. Skills/Experience: Minimum of Bachelor’s Degree in Engineering/Technology, OR related degree Minimum of 5 years’ experience in a tool and production related role, ideally in the Oil & Gas Industry Advance GMP training and implementation skills Strong command of English, knowledge of other languages is plus Must be flexible with work hours & timings Very good in Technical write up. Preferably with electronics or mechanical Engineering background. ERP, Microsoft office, is a basic requirement for software, having experience in Sledworks, AutoCAD software is an advantage

Location: Sharjah, United Arab Emirates The HR & PRO Administrator supports the effective delivery of human resources, employee services, government relations, and office administration activities in the UAE. The role implements corporate HR policies and procedures, maintains accurate employee records, coordinates recruitment and onboarding activities, administers attendance, leave, benefits, payroll inputs, training records, and employee documentation, and ensures compliance with applicable company requirements and UAE labour regulations. The HR Administrator manages employee and company government transactions, including work permits, employment visas, labour cards, medical and Emirates ID coordination, renewals, cancellations, attestations, and licence-related documentation. The role maintains productive relationships with relevant ministries, authorities, free zones, embassies, and service providers; monitors regulatory updates; and provides timely administrative support to employees and the business. Job Functions, Responsibilities Coordinate HR administration and ensure timely communication of employee-related matters between the UAE office, regional teams, and corporate HR. Support recruitment by posting vacancies, screening applications, scheduling interviews, preparing offers, and completing pre-employment documentation. Coordinate employee onboarding, induction, probation follow-up, transfers, promotions, and offboarding in accordance with approved procedures. Maintain complete, accurate, secure, and confidential personnel files, HR records, and employee data in the ERP system. Administer attendance, leave, benefits, medical insurance, salary adjustments, and payroll inputs; reconcile records and submit approved monthly payroll data on time. Prepare HR correspondence and employment documents, including contracts, certificates, confirmation letters, promotion letters, warnings, clearances, and separation documents. Respond to employee queries, explain applicable policies and procedures, and escalate sensitive or complex employee-relations matters to HR management. Support performance-management, training, and employee-engagement activities; maintain the training matrix and related attendance records. Prepare accurate weekly and monthly HR reports, monitor document expiry dates, and follow up on required actions. Support implementation of HR policies and ensure assigned activities comply with company procedures and applicable UAE labour requirements. PRO responsibilities include, but are not limited to: Labour/ Immigration Process and track employment visas, work permits, labour cards, medical examinations, Emirates IDs, renewals, status changes, and cancellations for employees. Prepare, submit, and follow up on applications and supporting documents with relevant UAE authorities and free zones. Coordinate business and visit visa requirements and liaise with embassies, diplomatic missions, and immigration authorities when required. Maintain accurate records of passports, visas, permits, identification documents, application receipts, costs, and expiry dates, with appropriate confidentiality controls. Monitor changes in government procedures and communicate relevant updates, documentation requirements, timelines, and compliance risks to HR management and employees. Provide employees and managers with clear guidance on routine government-related processes while escalating legal interpretations or exceptional cases to the appropriate internal adviser. Legal Represent the company before government authorities for routine administrative transactions within the role’s delegated authority. Coordinate the renewal and maintenance of trade licences, commercial registrations, establishment cards, government certificates, and other statutory company documents with Legal, Finance, and authorised service providers. Arrange document attestation, notarisation, legal translation, and consular processing as required. Support Legal and management with documentation required for entity establishment, licence amendments, and authorised corporate filings in the UAE. Perform other HR, PRO, and administrative duties reasonably assigned by the Global HR Manager, Corporate HR Director, or Head of the regional office. Skills and Experience Bachelor's degree or diploma in Human Resources, Business Administration, Public Administration, or a related field. 5 to 7 years of relevant experience in HR and PRO functions within the UAE, preferably in a multinational or multi-location organization. Strong knowledge of UAE Labor Law, immigration procedures, free-zone regulations, and government service processes, with the ability to stay updated on regulatory changes. Hands-on experience in visa and work permit processing, employee records management, attendance and leave administration, payroll coordination, insurance administration, and HR documentation. Proven experience in labor law compliance, employee relations, and the implementation of HR policies in line with UAE regulations. Proficiency in Microsoft Office and HR/ERP systems; experience with UAE government portals is preferred. Excellent written and verbal communication skills in English; knowledge of Arabic is an advantage. Strong organizational skills, attention to detail, discretion in handling confidential information, and the ability to manage multiple priorities under tight deadlines. A valid UAE driving license is preferred, particularly for roles requiring travel to government authorities and service centers.

Location: Amman, Jordan PIPECARE Group is looking for an experienced Project Manager to oversee in line inspection projects for our Middle East operations, based in Jordan . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry / sector: Oil & Gas / In Line Inspection services. Position Summary The Project Manager is responsible for the overall planning, execution, monitoring, control, and successful completion of EPC and Oil & Gas service projects. The role ensures projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, quality, and regulatory requirements while maintaining strong client relationships and achieving financial objectives . Key Responsibilities Project Planning & Execution Lead the end-to-end management of EPC and Oil & Gas service projects. Develop project execution plans, schedules, resource plans, and budgets. Define project objectives, scope, deliverables, and milestones. Ensure effective project mobilization and execution in accordance with client and company requirements. Monitor project progress and implement corrective actions when required. Ensure project completion within approved cost, schedule, and quality targets. Client & Stakeholder Management Serve as the primary point of contact for clients throughout project execution. Build and maintain strong relationships with customers, consultants, contractors, and stakeholders. Conduct project review meetings and provide regular progress updates. Manage client expectations and address project-related issues proactively. Support business development teams during proposal preparation and project handover phases. Commercial & Financial Management Monitor project budgets, costs, revenues, and profitability. Review contracts, purchase orders, and change orders. Manage project invoicing, payment follow-up, and cash flow forecasting. Identify opportunities for margin improvement and cost optimization. Prepare monthly project financial reports and forecasts. Evaluate and manage contractual risks and claims . Risk Management Identify project risks and develop mitigation strategies. Maintain project risk registers and contingency plans. Proactively manage technical, commercial, operational, and HSE risks. Escalate critical project risks to senior management when necessary. Engineering & Technical Coordination Coordinate activities among engineering, procurement, construction, inspection, commissioning, and operations teams. Ensure technical deliverables meet contractual requirements and industry standards. Review engineering submissions, project documentation, and technical reports. Support resolution of technical challenges during project execution. Ensure compliance with applicable codes, standards, and client specifications. Procurement & Subcontractor Management Coordinate procurement activities to ensure timely delivery of materials and equipment. Evaluate subcontractor performance and contract compliance. Monitor vendor and subcontractor schedules and deliverables. Ensure procurement activities support overall project milestones. HSE (Health, Safety & Environment) Management Promote a strong safety culture across all project activities. Ensure full compliance with client, company, and regulatory HSE requirements. Participate in HSE reviews, audits, and incident investigations. Ensure project teams adhere to all safety procedures and environmental standards. Achieve project safety objectives with zero lost-time incidents whenever possible. Quality Management Ensure project activities comply with applicable QA/QC standards. Monitor project quality performance and initiate corrective actions where required. Support audits, inspections, and quality reviews. Ensure compliance with ISO standards, project specifications, and customer requirements. Team Leadership & Resource Management Lead multidisciplinary project teams across engineering, procurement, field operations, HSE, and quality functions. Allocate resources effectively to achieve project objectives. Mentor and develop project team members. Conduct performance evaluations and provide coaching where necessary. Foster a collaborative and results-driven work environment. Reporting & Governance Prepare and present project status reports to management and clients. Track KPI performance and project milestones. Maintain project documentation and records. Ensure compliance with corporate governance and reporting requirements. Conduct lessons-learned reviews at project completion. Qualifications Education Bachelor's Degree in Engineering (Mechanical, Industrial, Petroleum, or related discipline). Master's Degree in Project Management or Business Administration is an advantage. Professional Certifications (Preferred) PMP (Project Management Professional) PRINCE2 PMI-SP Certified EPC Project Management Certifications NEBOSH / IOSH (preferred for HSE awareness) Experience Senior Project Manager 10-15+ years of experience in Oil & Gas, EPC, Pipeline, Facility Construction, Industrial Projects, or Energy Services. Last 3 to 5 years in hands on management of EPC or Oil & Gas projects. Project Manager 7-10 years of relevant project management experience. Proven track record managing multidiscipline projects from award to close-out. Technical Competencies Project Planning & Scheduling (Primavera P6, MS Project, Odoo). EPC Project Management. Contract Management (FIDIC preferred). Cost Control & Budget Management. Procurement & Supply Chain Coordination. Risk Management. Change Management. Claims Management. Engineering Coordination. Commissioning & Start-Up Management. HSE Management. Quality Assurance & Quality Control. Project Reporting & KPI Management. Leadership Competencies Strategic Thinking. Commercial Awareness. Decision Making. Client Relationship Management. Negotiation Skills. People Leadership. Problem Solving. Conflict Resolution. Communication & Presentation Skills. Time Management. Results Orientation. Key Performance Indicators (KPIs) Project Performance Project completion within schedule. Budget adherence. Gross margin achievement. Timely Invoicing and Collection . Client satisfaction score. Operational Performance Resource utilization. First Run Success Rate . Schedule variance (SV). Cost variance (CV). Project cash flow achievement. HSE Performance Lost Time Injury Frequency Rate (LTIFR). Total Recordable Incident Rate (TRIR). Safety audit compliance. HSE training compliance. Quality Performance Non-conformance reports (NCRs). Rework percentage. On-time project deliverables. Client acceptance rate. Success Profile The successful Project Manager will consistently deliver In line inspection projects safely, on time, within budget, and to the highest quality standards while maintaining strong customer relationships, maximizing project profitability, and ensuring full compliance with contractual and regulatory requirements.

Location: Uttar Pradesh, Noida, India PIPECARE is a global provider of in-line inspection and pipeline integrity solutions , supporting clients across the Oil & Gas industry. With a multicultural and international working environment, our teams work across multiple countries and project locations. We are looking for an enthusiastic HR Trainee – HR & Administration to join at NOIDA Location and gain practical exposure to HR operations, employee administration, and international travel coordination. About the Role This role is ideal for someone who wants to build a career in HR Operations and enjoys working in a fast-paced, people-oriented environment. The HR Intern will support the HR team in managing day-to-day employee activities, HR documentation, administration, and particularly travel arrangements for employees and field/project personnel. The role will provide exposure to both corporate HR and project-based workforce management within the Oil & Gas industry. Key Responsibilities HR Operations Support day-to-day HR operations and employee-related activities. Assist with employee onboarding and joining formalities. Maintain employee records, HR databases, and documentation. Support attendance, leave, and employee data management. Prepare HR reports, trackers, and MIS. Assist with HR letters, certificates, and other employee documentation. Support employee engagement activities and HR initiatives. Employee Travel Management Coordinate domestic and international travel for employees. Arrange flights, hotels, airport transfers, local transportation, and accommodation. Coordinate with travel agencies, hotels, and other travel service providers. Maintain employee travel calendars and movement trackers . Support visa, passport, and travel-document coordination. Manage travel changes, cancellations, rescheduling, and urgent travel requirements. Ensure travel arrangements comply with company policies and approved budgets. Maintain accurate travel-related records and documentation. Field & Project Workforce Support Support travel and mobilization requirements of employees deployed at project/client locations. Coordinate employee movement between office, project sites, and international locations. Maintain deployment and movement records. Coordinate with Operations and Project teams for workforce mobilization. Ensure required travel and employee documentation is available before deployment. Administration Support day-to-day office administration activities. Coordinate with vendors and service providers. Assist with office events, meetings, employee engagement activities, and facilities-related requirements. Maintain administrative records and trackers. Support coordination between HR, Admin, Finance, Operations, and other departments. Essential Qualification/ Skills: Recently completed MBA/PGDM – HR, BBA, B.Com, or a related qualification . A fresher or has 0–1 year of relevant experience . Strong in communication and interpersonal skills. Highly organized with excellent follow-up abilities. Comfortable working with MS Excel, Word, and PowerPoint . Detail-oriented and good at maintaining records. Comfortable coordinating with multiple stakeholders. Proactive, dependable, and willing to learn. Interested in building a career in HR Operations .

Location: Dammam, Saudi Arabia PIPECARE Group is looking for an experienced Project Manager to oversee in line inspection projects for our Middle East operations, based in Damam, KSA . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry / sector: Oil & Gas / In Line Inspection services. Position Summary The Project Manager is responsible for the overall planning, execution, monitoring, control, and successful completion of EPC and Oil & Gas service projects. The role ensures projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, quality, and regulatory requirements while maintaining strong client relationships and achieving financial objectives . Key Responsibilities Project Planning & Execution Lead the end-to-end management of EPC and Oil & Gas service projects. Develop project execution plans, schedules, resource plans, and budgets. Define project objectives, scope, deliverables, and milestones. Ensure effective project mobilization and execution in accordance with client and company requirements. Monitor project progress and implement corrective actions when required. Ensure project completion within approved cost, schedule, and quality targets. Client & Stakeholder Management Serve as the primary point of contact for clients throughout project execution. Build and maintain strong relationships with customers, consultants, contractors, and stakeholders. Conduct project review meetings and provide regular progress updates. Manage client expectations and address project-related issues proactively. Support business development teams during proposal preparation and project handover phases. Commercial & Financial Management Monitor project budgets, costs, revenues, and profitability. Review contracts, purchase orders, and change orders. Manage project invoicing, payment follow-up, and cash flow forecasting. Identify opportunities for margin improvement and cost optimization. Prepare monthly project financial reports and forecasts. Evaluate and manage contractual risks and claims . Risk Management Identify project risks and develop mitigation strategies. Maintain project risk registers and contingency plans. Proactively manage technical, commercial, operational, and HSE risks. Escalate critical project risks to senior management when necessary. Engineering & Technical Coordination Coordinate activities among engineering, procurement, construction, inspection, commissioning, and operations teams. Ensure technical deliverables meet contractual requirements and industry standards. Review engineering submissions, project documentation, and technical reports. Support resolution of technical challenges during project execution. Ensure compliance with applicable codes, standards, and client specifications. Procurement & Subcontractor Management Coordinate procurement activities to ensure timely delivery of materials and equipment. Evaluate subcontractor performance and contract compliance. Monitor vendor and subcontractor schedules and deliverables. Ensure procurement activities support overall project milestones. HSE (Health, Safety & Environment) Management Promote a strong safety culture across all project activities. Ensure full compliance with client, company, and regulatory HSE requirements. Participate in HSE reviews, audits, and incident investigations. Ensure project teams adhere to all safety procedures and environmental standards. Achieve project safety objectives with zero lost-time incidents whenever possible. Quality Management Ensure project activities comply with applicable QA/QC standards. Monitor project quality performance and initiate corrective actions where required. Support audits, inspections, and quality reviews. Ensure compliance with ISO standards, project specifications, and customer requirements. Team Leadership & Resource Management Lead multidisciplinary project teams across engineering, procurement, field operations, HSE, and quality functions. Allocate resources effectively to achieve project objectives. Mentor and develop project team members. Conduct performance evaluations and provide coaching where necessary. Foster a collaborative and results-driven work environment. Reporting & Governance Prepare and present project status reports to management and clients. Track KPI performance and project milestones. Maintain project documentation and records. Ensure compliance with corporate governance and reporting requirements. Conduct lessons-learned reviews at project completion. Qualifications Education Bachelor's Degree in Engineering (Mechanical, Industrial, Petroleum, or related discipline). Master's Degree in Project Management or Business Administration is an advantage. Professional Certifications (Preferred) PMP (Project Management Professional) PRINCE2 PMI-SP Certified EPC Project Management Certifications NEBOSH / IOSH (preferred for HSE awareness) Experience Senior Project Manager 10-15+ years of experience in Oil & Gas, EPC, Pipeline, Facility Construction, Industrial Projects, or Energy Services. Last 3 to 5 years in hands on management of EPC or Oil & Gas projects. Project Manager 7-10 years of relevant project management experience. Proven track record managing multidiscipline projects from award to close-out. Technical Competencies Project Planning & Scheduling (Primavera P6, MS Project, Odoo). EPC Project Management. Contract Management (FIDIC preferred). Cost Control & Budget Management. Procurement & Supply Chain Coordination. Risk Management. Change Management. Claims Management. Engineering Coordination. Commissioning & Start-Up Management. HSE Management. Quality Assurance & Quality Control. Project Reporting & KPI Management. Leadership Competencies Strategic Thinking. Commercial Awareness. Decision Making. Client Relationship Management. Negotiation Skills. People Leadership. Problem Solving. Conflict Resolution. Communication & Presentation Skills. Time Management. Results Orientation. Key Performance Indicators (KPIs) Project Performance Project completion within schedule. Budget adherence. Gross margin achievement. Timely Invoicing and Collection . Client satisfaction score. Operational Performance Resource utilization. First Run Success Rate . Schedule variance (SV). Cost variance (CV). Project cash flow achievement. HSE Performance Lost Time Injury Frequency Rate (LTIFR). Total Recordable Incident Rate (TRIR). Safety audit compliance. HSE training compliance. Quality Performance Non-conformance reports (NCRs). Rework percentage. On-time project deliverables. Client acceptance rate. Success Profile The successful Project Manager will consistently deliver In line inspection projects safely, on time, within budget, and to the highest quality standards while maintaining strong customer relationships, maximizing project profitability, and ensuring full compliance with contractual and regulatory requirements.

Location: Dammam, Saudi Arabia PIPECARE Group is looking for an experienced Rigger Level 1 to join our team in Dammam, Saudi Arabia. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. Rigger Level 1 is responsible for planning, supervising, and executing all rigging and lifting activities safely and efficiently. The role ensures that lifting operations are carried out in compliance with company procedures, client requirements, and applicable safety standards. Key Responsibilities & Authorities Perform and supervise all rigging and lifting activities in accordance with approved lifting plans and safety procedures. Inspect slings, shackles, hooks, chains, wire ropes, spreader beams, and other lifting equipment before use. Ensure all lifting gear is properly certified, tagged, and fit for purpose. Determine load weights, center of gravity, and suitable lifting points before lifting operations. Coordinate with crane operators, supervisors, and lifting teams to ensure safe execution of lifting activities. Direct crane movements using approved hand signals and communication methods. Ensure loads are properly secured, balanced, and controlled during lifting operations. Conduct pre-lift inspections and participate in toolbox talks and risk assessments. Monitor lifting operations and stop any activity that presents a safety risk. Report damaged or defective lifting equipment and remove it from service. Maintain lifting equipment records and inspection logs. Assist in loading, unloading, positioning, and installation of equipment and materials. Guide and mentor junior riggers. Report incidents, near misses, unsafe conditions, and operational issues to the supervisor. Following team leader instruction all the time during the activities. Need to submit all lifting plans prior to each activity. Always available to meet the Client schedule. Train other employees when and as required by other team members as per Management. Always notify the line manager for sick leave or annual vacation. Need to attend multiple activities in given single day. Requirements High School Diploma or equivalent. Valid Saudi Aramco Rigger Level 1 certification. Minimum 5 years of experience in rigging and critical lifting operations. Knowledge of lifting equipment, rigging techniques, and load calculations. Ability to read and interpret lifting plans and rigging drawings. Good communication skills in English. Strong understanding of HSE requirements and lifting regulations. Saudi Aramco work experience. Work experience in Hydrocarbon facilities. Must have valid Driving License of KSA.

Location: Houston, TX, United States Position Summary The Electronics Technician - ILI Systems & Equipment owns the full lifecycle of PIPECARE Western Hemisphere’s electronics assets - bench-level preparation, testing, calibration, repair, and reliability support across the region’s inspection technologies (Caliper, MFL, UTWM/UTCD, and EMAT), the tracking and locating equipment that supports every mobilization (AGM units, toolmounted transmitters, and pig locators) - together with management of the electronics store, tool inventory, consumables, and the component requisitioning that ties it all together. Given the size of WH’s tool fleet and its annual tool-prep volume, this is designed and resourced as a single-incumbent role covering both functions. It shall be noted that PIPECARE has subsidiaries around the world and, although the Electronics Technician reports to the Shop Supervisor, the responsibility of the Electronics Technician is to ensure that all tasks related to the Western Hemisphere are executed according to the plan, corporate standards, and policy approved by the Corporate Office. Job Functions, Responsibilities & Authorities A. Tool Preparation, Testing & Calibration • Follow approved written instructions, schematics, and design specifications to assemble and prepare Caliper, MFL, UTWM/UTCD, and EMAT tools, using test equipment, hand tools, and precision soldering techniques. • Perform electronic assembly, soldering, rework, and inspection in accordance with approved workmanship procedures, ESD-control requirements, and applicable IPC standards. • Perform bench and pull-rig/test-loop calibration of sensors, magnetizers, transducers, odometer wheels, and IMUs against reference standards ahead of every mobilization, in accordance with approved procedures and calibration requirements. • Execute dry-run and pull-test acceptance procedures; a tool is not released until every acceptance criterion is met and signed off. • Conduct pressure testing of external electronics and containers. • Perform final check, calibration, and sign-off on tools prior to mobilization. • Assemble experimental circuitry or prototype builds per engineering instructions for R&D and internal projects. B. Battery & Power Systems • Build, test, and capacity-verify battery packs against run-duration requirements, with margin for delays • Rebuild, rewire, and replace battery packs and individual cells only in accordance with approved procedures, applicable safety requirements, and authorized competency limits. • Monitor pack health and flag batteries approaching end-of-life before they cause a field failure. • Ensure battery packs are handled, packaged, labeled, and documented correctly for every shipment, domestic and cross-border, in accordance with applicable DOT/IATA lithiumbattery transportation requirements and company procedures. C. Tracking & Locating Equipment (AGM, Transmitters & Pig Locators) • Prepare, install, and battery-test tool-mounted tracking transmitters (electromagnetic, acoustic, or magnetic) ahead of every mobilization, confirming signal strength and battery life cover the full expected run duration. • Maintain and pre-run test Above Ground Marker (AGM) units: battery and solar power systems, antenna and geophone accessories, GPS time synchronization, and onboard data storage. • Maintain and battery-test handheld and vehicle-mounted pig locators/receivers used by field crews to track tool progress and pinpoint a stopped or stuck tool. Maintain pig signallers and passing indicators at launch, receive, and key trap locations, including mechanical trigger, battery, and alarm function checks. • Retrieve and back up AGM passage data after each run and provide it promptly to the Data Analysis team in the required format for odometer/IMU correlation. • Troubleshoot and repair faulty tracking equipment returned from the field; hold any unit that fails pre-run acceptance out of service until repaired and re-tested. • Maintain a dedicated inventory of spare transmitters, AGM units, locators, batteries,and antennas sized to WH’s mobilization schedule, so a failed unit never delays a launch. D. Repair, Troubleshooting & Continuous Improvement • Test, troubleshoot, and repair completed tools, field returns, and incoming PCBs in accordance with approved procedures and electronic workmanship requirements. • Perform component-level fault diagnosis using multimeter, oscilloscope, and related diagnostic equipment • Operate drills and other machine tools to fabricate or repair tool components (flaps, connectors, etc.) • Lead or support root-cause analysis on any tool that underperforms or fails in the field, and close out the resulting corrective actions. • Proactively propose improvements to tool-prep processes, test procedures, and store operations. • Maintain failure, repair, and component-replacement history for critical electronic assemblies and use recurring failure data to support preventive maintenance and reliability improvements. E. Electronics Store & Inventory Management • Own the electronics store: components, spares, consumables, tool accessories, small tools, and tracking/locating equipment (transmitters, AGM units, locators). • Receive, inspect, and verify incoming components and materials against purchase orders and packing lists. • Maintain accurate, current inventory records in the company’s ERP or an equivalent tracking system sized to the store. • Organize, label, and store all inventory in a safe, systematic, and easily auditable manner. • Set and monitor minimum/maximum stock levels sized to WH’s actual tool-prep volume, avoiding both stockouts and excess/obsolete stock. • Conduct periodic physical counts and reconcile discrepancies. • Perform cycle counts at the frequency established by company inventory procedures and reconcile discrepancies promptly. • Maintain serial/lot traceability and shelf-life or expiry controls where applicable, and classify critical spares according to their potential impact on mobilization readiness. • Issue components and consumables against tool-prep and repair jobs. • Identify slow-moving, obsolete, or damaged stock and recommend disposition. F. Procurement & Ordering • Identify component, material, and consumable needs proactively – ahead of tool-prep schedules, not reactively. • Source suppliers and obtain quotations for components, spares, and consumables. • Prepare and submit purchase requisitions in line with PIPECARE procurement policy and approved budget; the position does not have independent purchasing or supplier-approval authority unless formally delegated. • Track order status and coordinate delivery timing against tool-prep and mobilization schedules. • Maintain basic supplier records and flag recurring quality, pricing, or lead-time issues. G. Documentation & Reporting • Enter daily activity into the ERP / Tool Prep Report / Activity Register the same day • Maintain calibration certificates and measurement-traceability records for tools, sensors, reference standards, and test instruments; identify and quarantine equipment that is overdue or out of tolerance and escalate any potential impact on completed work in accordance with the applicable procedure. • Download, verify, and back up tool data promptly after every run • Maintain work areas in a neat, tidy, and HSE-compliant manner H. Other • Execute other reasonable tasks in support of Shop/Workshop priorities as they arise. Skills/Experience • College education in Electronics, or equivalent hands-on/apprenticeship experience • Minimum 3–5 years of relevant work experience; prior exposure to in-line inspection (ILI) tools (Caliper, MFL, UTWM/UTCD, EMAT) is a strong plus. • Solid knowledge of electronic instrumentation and measurement. • Good experience in soldering, calibration, and testing of electronic PCBs and equipment. • Working knowledge of inventory/stock management; experience maintaining stock records or running a parts store is a plus - formal supply-chain credentials are not required at this store’s scale. • Comfortable handling basic procurement/requisitioning tasks: obtaining quotations, raising requisitions, and tracking deliveries. • Proficient in Microsoft Excel; comfortable learning the company’s ERP/inventory-tracking system. • Attention to detail, quality focus. • Ability to work effectively under time pressure and changing mobilization priorities while maintaining quality and safety standards. • Familiarity with pipeline pig tracking/locating equipment (EM/acoustic transmitters, AGM units, handheld locators) is a plus – not required to start, but expected to be picked up quickly. • Self-motivated, creative, critical, and curious – genuinely engaged with the work, not just executing instructions. • Valid driver’s license (local supplier pickups / parts runs). • Ability to handle inspection-tool components within company-defined limits; work in a workshop environment; stand/walk for extended periods; use required PPE; and work safely around machinery, batteries, and electrical/electronic equipment.

Location: Metro Manila, Philippines Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Cape Town, South Africa Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Buenos Aires, Argentina Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Bogotá, Colombia Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Brasilia, Brazil Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Caracas, Venezuela Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding