Вакансии

Location: Singapore Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.  This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact. WHAT YOU WILL DO CUSTOMER SUCCESS OWNERSHIP - Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. - Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. - Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. - Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. - Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. - Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. - Develop and deliver customer training, enablement programs, and best practices to drive adoption. - Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. STRATEGIC CUSTOMER GUIDANCE - Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. - Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. - Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. - Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. CROSS-FUNCTIONAL COLLABORATION - Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. - Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. - Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. - Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. - Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. - Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. - Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. - Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. - Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Задачи: — Нужно находить и исправлять опечатки в тексте, в Word (они подчёркнуты красной линией). Условия: — Без опыта; — Удаленная работа; — Оплата от 45 000 рублей; — Возможна ежедневная / еженедельная оплата; — 20-30 страниц.

Location: Italy About our client Our client is a family-run Japanese company with over 200 years of history and two key business divisions: food for human consumption and pet food. In Japan, our client is the No.1 pet food brand , known for its wide product portfolio and innovative, industry-defining product “Churu” . After significant domestic growth, the company continues to expand internationally with the mission to bring joy to pets and their owners worldwide. They are now seeking a highly motivated eCommerce Specialist to join their team and support their growing European operations. With full budget accountability in alignment with the line manager, the position focuses on building strong, influential relationships with key eRetailers and collaborating with internal stakeholders to deliver actionable insights and innovative solutions. The role will lead the development and execution of mutually beneficial joint business plans that foster sustainable growth for the eCommerce channel and the overall market. In this position, you will lead and coordinate the eCommerce channel in close collaboration with local market teams for our client. You will drive growth, strengthen client relationships, and ensure operational excellence in the digital space. Main responsibilities: Lead eCommerce Strategy: Develop and execute strategies to grow online sales, traffic, and customer loyalty across key platforms and emerging eRetailers. Manage Key Accounts: Act as the primary contact for major eRetailers (e.g., Amazon,…), ensuring strong partnerships and tailored solutions. Drive Sales Performance: Oversee distribution, revenue, and budget targets for the eRetailers, ensuring alignment with business objectives. Plan & Execute Listings: Prepare and implement annual plans, product listings, and promotional activities to maximize visibility and conversion. Analyze Market & Assortment: Monitor market trends, competitor activity, and assortment opportunities to identify new revenue streams. Monitor & Report KPIs: Track account performance, provide regular reporting, and ensure achievement of agreed KPIs. Collaborate Cross-Functionally: Work closely with marketing, shopper CX, supply chain, and colleagues to share best practices and support overall growth. Ensure Compliance & Control: Maintain operational standards, budget adherence, and compliance in all Digital Commerce activities. Represent the Brand: Participate in trade fairs and industry events to strengthen our client's presence and build strategic relationships. Requirements Education & Experience University degree or equivalent vocational training. 2-4 years of professional experience in eCommerce, digital sales, or key account management within FMCG or related industries. Proven track record in managing eCommerce platforms and client relationships (experience with Amazon or similar online-shops is a plus). Technical & Analytical Skills Strong knowledge of digital marketing tactics, tools, and trends, with ability to translate them into actionable strategies. Data-driven mindset: skilled in analysing performance data and making informed decisions to optimize digital channels. Proficiency in MS Office (Excel, Word, Outlook), Power BI, and familiarity with analytics tools (e.g., Google Analytics). IT literacy and ability to work with digital tools and platforms. Commercial & Strategic Skills Solid business acumen and ability to develop tailored strategies for key accounts. Understanding of market dynamics, competitor analysis, and decision-making processes. Ability to interpret customer and market data to identify growth opportunities. Interpersonal & Communication Skills Excellent intercultural communication and relationship management skills. Targeted and persuasive communication style, both written and verbal. Strong networking and customer orientation. Languages: Business-level English/Italian (French and additional European languages are a plus). Other Requirements Willingness to travel for business (as agreed with line manager). Driving license (Category B ). Competencies Drive for Results: Strong focus on achieving goals and delivering measurable outcomes. Customer Focus: Ability to understand and anticipate customer needs and build lasting relationships. Action-Oriented: Proactive approach to problem-solving and execution in a fast-paced environment. Planning & Priority Setting: Skilled in organizing tasks, managing time, and setting clear priorities. Communication Skills: Excellent verbal and written communication, including intercultural competence. Peer Relationship & Collaboration: Ability to work effectively across teams and influence stakeholders. Adaptability: Comfortable with change and able to adjust strategies quickly. Key Functional Competencies & Technical Skills eCommerce Expertise: Managing online platforms and eRetailers (Amazon, …). Customer Execution & Measurement: Delivering flawless execution and tracking performance metrics. Sales & Customer Communications: Building compelling propositions and maintaining strong client engagement. Revenue Management: Ability to optimize pricing, promotions, and profitability. Financial & Analytical Acumen: Strong data interpretation skills to drive insights and decisions. Digital Marketing Knowledge: Understanding of tactics, tools, and trends to drive traffic and conversion. Analytical Skills: Turning data into actionable insights for growth. IT & Tools Proficiency: Advanced MS Office (Excel, Word, Outlook), Power BI, and analytics platforms.

Location: Georgia Location: Remote, outside Russia and Belarus Type: Full-time Time zone: CET or within ±3 hours About Transparent Hiring Transparent Hiring is a one-stop recruitment and relocation agency for IT and digital professionals looking to work and relocate in Germany and other European countries. We support the entire process — from finding a job and securing a visa to finding housing and settling in. We’ve been growing steadily for over 6 years, combining the flexibility of a startup with the reliability of an experienced international team. We are looking for an SMM Specialist who can take ownership of day-to-day social media content and help us grow our Russian- and English-speaking audiences across Instagram, Threads, and other marketing channels. This is a hands-on role for someone who understands social media beyond simply publishing posts. You should be comfortable coming up with content ideas, writing strong copy, creating visuals, and feel especially confident producing engaging Reels (from hooks and scripts to editing in CapCut. What You’ll Do • Manage day-to-day content for Instagram and Threads in Russian and English, with the possibility of expanding to TikTok in the future. • Write engaging social media copy with strong storytelling skills, including captions, hooks, CTAs and Stories. • Create and edit content across all formats (carousels, Stories, static posts), with a solid focus on producing engaging, well-paced Reels (concept, hooks, script, and CapCut editing. • Develop content ideas and adapt relevant trends to our brand. • Prepare visuals for landing pages, email newsletters and other marketing materials when needed. • Use content performance metrics to improve future content. What we’re looking for • 2+ years of hands-on SMM experience. • Fluent Russian and strong written English (B2/C1+). • Strong skills in creating and editing Reels / short-form videos. • Excellent copywriting and storytelling skills. • Proficient in Figma, Canva and CapCut. • Strong understanding of current SMM trends and platform mechanics across Instagram, Threads and TikTok. • Good visual sense and attention to detail. • Creativity and willingness to suggest and test new ideas. • Ability to work independently, manage deadlines and take ownership of tasks. It would be a plus if you have • Experience with email marketing and newsletters. • Background in recruitment, HR, relocation, career or other expert-driven industries. Portfolio is required . Applications without a portfolio will not be considered. What We Offer • Work in a fast-growing startup where processes are still being built - your ideas can directly impact the outcome. • The opportunity to grow as an SMM specialist and take on more responsibility over time. • A wide range of tasks across content, visuals, and SMM - no routine “just posting” work. • Creative freedom. • Hands-on experience with real marketing goals and measurable results. • Direct feedback from a team with real experience in the German hiring market. • Strong portfolio cases you can use for future roles. Test Task As part of the selection process, you should be ready to complete a test task related to the role. The task is designed to understand how you approach content, copywriting and visual concepts. How to Apply Please send us: • Your CV • Portfolio is required (please make sure to include examples of both static/carousel content and Reels/short-form videos) We are looking for someone who can take ownership of content, bring ideas to the table, and turn them into high-quality social media content — from the first idea to the final post.

Location: APAC Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the role OKX runs a large peer-to-peer (P2P) crypto marketplace: an escrow-protected orderbook where users buy and sell crypto for local fiat through verified liquidity providers, with support for a wide range of local payment methods. The professional liquidity providers who post offers are what keep the marketplace deep and reliable. You will own the relationship with these key liquidity providers in various markets: supporting partners' operational needs, maintaining marketplace depth and reliability, and improving partner experience. This is a builder's seat: high ownership, frontline, and fast-moving. What you'll do Own the P2P liquidity provider programme: monitor marketplace depth and coverage, and improve partner satisfaction and retention Manage the liquidity-provider programme, tiering frameworks, account management and retention strategies. Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions. Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.) What we're looking for 7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred. Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality. Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data. High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones. Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome. Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets). Nice to have Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance. Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA). Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice . Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Appercut — польская продуктовая IT-компания, которая занимается созданием и развитием своих собственных мобильных приложений.

Задачи: — Подготовка контент- и медиапланов, их согласование и организация публикации — Постановка задач и ТЗ дизайну и редакции, контроль их выполнения — Организация и запуск вовлекающих активностей: конкурсов, геймификации, механик внутри соцсетей — Ведение аккаунта в ВК и каналов в мессенджерах Условия: — Официальное трудоустройство, срочный трудовой договор на 1 год — Современный офис — Гибридный формат работы с гибким началом рабочего дня — Техника для работы — Скидки на продукты компании (Учи.ру, Учи.Дома, Тетрика, ЯКласс) — Скидки от партнёров компании — Доступ к корпоративным онлайн-библиотекам — Доплаты к больничному листу Требования: — Опыт работы в SMM / контент-менеджменте от 1 года — Опыт ведения Tg-каналов — Понимание принципов кросс-постинга — Навык составления контент-плана (КП) — Умение ставить чёткие и понятные брифы для редакции и дизайнеров — Умение работать по дедлайнам и соблюдать контент-план — Самостоятельность в задачах, ответственность за результат — Готовность работать в формате срочного трудового договора — Опыт работы в EdTech — Понимание специфики контента для родительской аудитории — Навыки базовой аналитики (охваты, вовлечённость, реакции) — Опыт работы с таск-менеджерами (Jira) — Умение предлагать идеи по улучшению контента и процессов

Location: United States (Remote) GiveWell’s mission is to help people in need as much as we can by researching the most cost‑effective ways to save and improve lives, sharing our work openly, and directing donations to the programs we believe will do the most good. Our work, which focuses on global health and well-being, is funded by tens of thousands of donors who rely on our research to inform their giving. We’ve grown from directing $1.5 million in 2010 to directing more than $400 million in 2025. We anticipate our total grantmaking is likely to approach or even exceed $1 billion this year, and we are working toward a future that could be several times that scale. Through years of deliberate groundwork, we’ve been growing our research capacity and scope in order to direct substantially more funding to the most impactful opportunities we can find. We’re hiring a Senior Communications Officer, Editorial & Production to lead the editorial quality and production of GiveWell’s communications. You will set the editorial bar, build the people and systems needed to produce excellent work consistently and at increasing scale, and personally shape some of our most complex and consequential content. This role will lead a small and growing team. This is one of three new communications leadership roles, alongside a Senior Communications Officer, Strategic Communications and a Senior Communications Officer, Media & Public Affairs . About the role Both our research and impact are expanding . Last year, we directed more than $400 million to highly cost-effective programs that save and improve lives. This year, we expect our grantmaking to approach, and possibly exceed, $1 billion. To build toward the communications capacity this next stage requires, we are rapidly expanding our team. The three Senior Communications Officers will work together on many projects to support GiveWell’s communications needs, while working closely with other leaders across our organization. Each leader will own their function, but much of the work that matters most—like team strategies, major initiatives, partnership campaigns, and how we present the organization as a whole—will involve all three. We will expect this group to set shared priorities and work closely together to achieve the team’s goals. In this hands-on leadership position, you’ll own the editorial quality and production of GiveWell’s communications, with end-to-end responsibility for this emerging function. You’ll strengthen its standards, hire and develop its people, build its systems, and personally own its hardest and most consequential work. This is an opportunity to build, not just inherit, an important function at a critical point in GiveWell’s development. You’ll start with a small team and grow it over time. While this role is set at the Senior Communications Officer level, we may consider hiring an exceptional candidate as a Communications Director—with greater expectations, responsibilities, and compensation. What You'll Do As Senior Communications Officer, Editorial & Production, you will be responsible not only for the quality of individual pieces but also for creating a content operation that can prioritize effectively, manage dependencies, use its resources well, and deliver reliably. This will require both senior editorial judgment and strong operational leadership. Specific duties will include: Own the editorial quality and production of GiveWell’s communications, ensuring that our work is clear, accurate, useful, carefully reasoned, and delivered on time. You will serve as GiveWell’s senior editor for our communications content, with responsibility for returning or correcting work that does not meet our editorial bar. Build and manage the workflows, editorial standards, review processes, and production systems that allow GiveWell to create consistently excellent content at increasing scale. Lead planning, prioritization, and resource allocation for GiveWell’s owned-content portfolio, managing dependencies and moving complex projects from concept through publication. Uphold GiveWell’s voice and editorial standards across everything we publish, and help colleagues across the organization write within them. Own the development of GiveWell’s recurring communications and reporting products, turning established priorities and messaging into clear, accurate content. Personally create, edit, or substantially shape our most complex, sensitive, or high-priority content. Oversee GiveWell’s website content operations, including the people and processes responsible for routine updates and publishing, so that the site remains accurate, current, and consistent with our editorial standards. Serve as a senior editorial and production partner to teams across GiveWell, helping shape high-priority projects early, determine the right format and production approach, and establish clear roles, review paths, and timelines. Oversee the production of design, visual, and multimedia assets across GiveWell’s channels, and the internal team and external contractors who create them. Manage and develop one or two team members initially, and determine how the function’s team and capabilities should grow over time. About You You are skilled at using communications to help people understand complex ideas, build trust, and take action. You are comfortable being accountable for outcomes, making consequential decisions with limited oversight, and knowing which decisions genuinely require escalation. You are energized by intellectually demanding work, and the challenges of creating engaging communications within a careful and precise style. You can engage deeply with GiveWell’s research, and you are comfortable understanding and communicating about data in detail. You have a long track record of getting up to speed quickly on complex subject matter and carefully communicating to a very high standard. You can build a compelling narrative that is entirely factual, representing what is known and unknown without overstating or hedging into vagueness—and you find the idea of working with GiveWell’s exacting communications standards exciting rather than limiting. Your background includes significant experience leading communications in complex, high-stakes environments. This should include 10+ years of experience leading editorial and content-production work, setting and maintaining editorial standards, managing writers and editors, and building systems that produce consistently high-quality work. You have deep experience owning that work end to end, not just contributing to it. You’ve remained a hands-on leader who enjoys the work itself, as well as the strategy and systems behind it. You are a precise editor of complex or technical content: you read text literally and carefully, and you notice when a claim isn’t supported by the evidence behind it. You should be able to combine high standards for individual work with the operational judgment needed to prioritize, allocate resources, manage complex production, and increase capacity over time. You should understand how content is developed through writing, editing, design, audio, graphics, websites, and other formats—even if you are not personally an expert in every medium. In addition to demonstrated expertise in the duties listed above, you should have: Exceptional communications judgment, including the ability to understand audience, context, risk, timing, and the underlying substance of a message. Excellent written and verbal communication skills and the ability to quickly make complex ideas clear and compelling without sacrificing rigor or nuance. A track record of building and leading: you have created or substantially rebuilt a team or function—not only run ones you inherited—and you have hired, developed, and managed people. Recent, hands-on excellence at your craft: you can point to work from the past few years that you personally produced or substantially shaped. Experience producing communications that are direct and factual while being engaging and effective with their target audiences—work that succeeds through substance and clarity rather than embellishment. Intellectual curiosity and the ability to engage deeply with GiveWell’s research and ideas, even without prior experience in our giving areas. Experience advising executives or other senior decision-makers directly. Strong alignment with GiveWell’s mission and values, including truth-seeking, transparency, and a commitment to communicating accurately and thoughtfully. We also think these qualities will help you do well in the role and at GiveWell: People who can develop a strong point of view and hold it with confidence, but remain genuinely open to challenge, new information, and better ideas. Self-starters who take ownership, are comfortable creating structure in an evolving environment, and can make thoughtful decisions without always having complete information. People who are proactive and anticipatory, who identify opportunities, risks, bottlenecks, and communications needs before they become obvious. Collaborative leaders who raise the quality of the work around them and build strong relationships across teams. People who coordinate well with peers, resolve dependencies and disagreements, and make shared work clearer rather than more complicated. Key Questions & Information What are some of the reasons I might not like this role? You want to step into a mature function with established systems, rather than build one while you run it. You do best with clear direction and established priorities. We’ll expect you to set most of your own, make most decisions yourself, and reach substantial autonomy within your first six months. You prefer advising on communications to producing and being accountable for them. You want sole ownership of an organization’s overarching communications strategy and brand. At GiveWell, the CEO and executive owns that direction; you would help shape it and lead your function within it. You want to lead a large team from day one. This team is small today, and much of the most difficult work will be yours to do directly. You find standards of precision and understatement limiting and frustrating. We work extremely hard to only communicate accurately what we know and what we don’t. Can I apply to more than one of the Senior Communications Officer roles? You can, but most people shouldn’t. We’re looking for deep expertise in these areas, and we expect most candidates with required expertise will be a clear fit for a single role. If you’re one of the few with real depth in more than one area, apply to both and tell us why. Otherwise, apply for the role you are most qualified for, and we’ll let you know if we think another role might suit you better. What does this interview process entail? We’ll use a combination of interviews, written exercises, and work trials to assess the qualities described above. We’ll share more specific details if we invite you to move forward to any of the following stages, but our current plan will likely include the following: Application Interview with a member of the Talent Acquisition Team Compensated work trial with a set maximum number of hours Interview with GiveWell's Chief of Staff to the CEO Values interview CEO interview and References Note that you don’t need to submit a cover letter. We rely heavily on your resume and answers to the application questions below when we’re making early decisions. We encourage you to spend time responding to the application questions thoroughly and carefully. Details Team: You’ll report to our Head of Communications, collaborate closely with the two other Senior Communications Officers, and lead a small team that you’ll develop over time. Compensation: This role is set at the Senior Communications Officer level. For an exceptional candidate, we may consider hiring at the Communications Director level—with greater expectations, responsibilities, and compensation. NYC or the San Francisco Bay Area: $250,000 All other U.S. locations: $225,000 Location: GiveWell’s staff work primarily remotely within the U.S. and abroad. This position is eligible to work fully remotely. Offices: You are welcome but not required to work from our offices in Oakland, California; Brooklyn, NYC; or London, UK. Please note that office space is limited, and is not guaranteed. International work: For this role, we are able to employ candidates based in the United States, United Kingdom, or Canada. A successful candidate will need to commit to a work schedule that has some overlap with American working hours and the schedules of key coworkers. Flexibility: We support and encourage flexible working, including flexible hours, working remotely, and working from the office when you choose. The majority of our staff, including senior management, work flexibly in one way or another. Visa Sponsorship: We are not currently able to sponsor visas for this role. Benefits: A few highlights of our benefits offerings: Fully funded health, dental, vision, and life insurance (we cover 100% of premiums within the US for you and any dependents) Four weeks of paid time off per year plus an annual summer break 16 weeks of fully paid parental leave Ergonomic home workstations or coworking space memberships Automatic contribution equal to 5% of your gross salary into your 403(b) retirement plan (for U.S. based staff) Start date: We’d like a candidate to start as soon as possible after receiving an offer, but we’ll offer flexibility for candidates whose personal or professional circumstances require them to moderately delay their start date. About GiveWell GiveWell is dedicated to finding and evaluating highly cost-effective global health and development opportunities, and we publish the work, reasoning, and uncertainties behind our funding decisions. Our giving funds enable donors to contribute to the most impactful and cost-effective programs our researchers identify. GiveWell is one of the world’s largest private funders of global development efforts. Trusted annually by tens of thousands of donors, GiveWell searches for highly cost-effective programs that save or improve lives the most. Since 2007, more than 160,000 donors have given over $3.5 billion through GiveWell to the most promising programs its research has identified, which we estimate will save more than 430,000 lives . GiveWell is most well-known for recommending a small number of Top Charities , which currently support seasonal malaria chemoprevention , insecticide-treated nets , vaccine incentivization , and vitamin A supplementation . However, most of our research capacity and grantmaking is devoted to cost-effective opportunities outside of those programs . GiveWell grants have: Helped governments navigate changes to the funding landscape and implement high-impact health programs, like HIV/syphilis screening and treatment for pregnant people in Zambia and Cameroon. Sought to scope and scale promising interventions that don’t have clear existing implementers. We are supporting the Clinton Health Access Initiative’s Incubator to identify potentially cost-effective interventions and create programs that we would be excited to support in the future. For example, we funded a program to prevent tuberculosis among young children in Uttar Pradesh and Bihar, India, that we co-designed with CHAI through the Incubator program. Provided funding to ensure that programs that recently faced foreign aid funding cuts could continue, like healthcare support and malnutrition treatment in northern Cameroon. Funded program delivery alongside strengthened monitoring and evaluation, as in our grants to support treatment of clubfoot and to evaluate the program . Tested our assumptions and refined our understanding through further research and data collection, including improved estimates of disease burden and studies on the effect of water chlorination on mortality and the impact of a tree-planting program on farmers’ income . We make our reasoning public and transparent so others can challenge it (sometimes we even pay people to point out our errors ). We go to unusual lengths to check our assumptions and assess our impact, including funding research to address our uncertainties and gathering independent monitoring and evaluation data about the programs we support. We change our minds when the evidence demands it. For more about GiveWell, listen to Ezra Klein’s interview with GiveWell’s co-founder and CEO Elie Hassenfeld. Additional information We don’t want to miss candidates that could do great things at GiveWell. Practically, that means a GiveWell staff member reviews every application carefully, considering the whole picture of your background and potential. If you’re on the fence about applying because you meet some but not 100% of our preferred qualifications (some studies suggest this hesitation is especially common for women and people of color), we encourage you to apply anyway. GiveWell is an Equal Employment Opportunity employer by choice. At minimum, this means that we comply with all federal, state, and local EEO and employment laws. Beyond the requirements of those laws, we value our team’s diversity in all respects, and we desire to maintain a work environment free of harassment or discrimination—we want our team members to thrive at GiveWell. If you need assistance or an accommodation due to a disability, contact us at careers@givewell.org. We will consider employment for qualified applicants with arrest and conviction records. By submitting an application, you acknowledge that you have read and consent to GiveWell’s Privacy Statement for Applicants . By completing an application exercise, you acknowledge and assent to GiveWell’s Work Trial Policy .

Location: New York; San Francisco Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.  This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact. WHAT YOU WILL DO CUSTOMER SUCCESS OWNERSHIP - Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. - Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. - Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. - Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. - Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. - Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. - Develop and deliver customer training, enablement programs, and best practices to drive adoption. - Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. STRATEGIC CUSTOMER GUIDANCE - Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. - Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. - Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. - Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. CROSS-FUNCTIONAL COLLABORATION - Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. - Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. - Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams. WHAT WE'RE LOOKING FOR - 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. - Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. - Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. - Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. - Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. - Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. - Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: US - United States Scopely is looking for a Director of Community to join an unannounced project team remotely in the US. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. We are in the development stages of one of our new unannounced projects, and are looking for passionate game makers to collaborate, get in early and make their mark on this exciting venture! As the Director of Community , you will define the vision, strategy, and execution for the game's global player experience across Community Management and Customer Support. You will serve as the executive voice of the player, ensuring player needs, expectations, and sentiment are represented throughout development and live operations while building a trusted, long-lasting relationship between our players and the game team. This is a unique opportunity to build the Community and Customer Support function from the ground up. During development you will be highly hands-on, owning both strategy and execution while designing scalable systems, processes, and partnerships that can support millions of players as the game grows. What You Will Do Define the long-term vision and strategy for Community Management and Customer Support as foundational pillars of the game's live service. Lead the global Community strategy, building the Community function as the game progresses through announcement, closed beta, soft launch, and worldwide launch Build and own a global player feedback loop that transforms community conversations, player research, customer support trends, and behavioral data into actionable insights for the development team. Lead the community approach for major launches, updates, live moments, and player communications, ensuring clear and coordinated engagement across channels Own the global Customer Support strategy, including ticket operations, escalation processes, knowledge management, issue reporting, service quality, and continuous improvement. Define community health, engagement, sentiment, and feedback measures, using qualitative and quantitative insights to identify opportunities and emerging player needs Build strong cross-functional partnerships across Marketing, Product, Development, Customer Support, Analytics, and other teams to ensure the player perspective informs planning and execution Build and lead the Community and Customer Support disciplines as the game scales, establishing clear priorities, ways of working, and standards that enable the team to deliver effectively across a global player base What We're Looking For Extensive experience leading Community Management, Player Experience, Customer Support, or Live Operations for successful live-service games. Proven success building Community or Customer Support functions from the ground up, establishing scalable processes before large teams exist. Demonstrated ability to balance strategic leadership with hands-on execution in fast-moving development environments. Experience managing agencies, outsourcing partners, regional contractors, or external service providers to deliver global player experiences. Proven ability to influence product strategy through player insights, community intelligence, and customer feedback. Deep understanding of live-service player expectations, community engagement, customer support operations, and trust-building strategies. Excellent written and verbal communication skills, with experience communicating effectively to both players and executive leadership. Strong analytical mindset with experience using qualitative and quantitative data to drive strategic decisions. Comfortable operating in ambiguity, wearing multiple hats, and helping establish entirely new functions during game development. Passion for creating exceptional player experiences and building enduring relationships between players and developers. Experience working effectively across multiple time zones and global development teams. Experience defining community strategy across multiple stages of a product lifecycle, with the ability to translate broader business and product goals into clear priorities and plans Experience building effective player or customer feedback loops and translating community insights into actionable input for cross-functional teams Experience leading through complex launches or live moments involving multiple stakeholders, changing priorities, and significant player communication needs Strong judgment in sensitive or high-visibility community situations, balancing player needs, product context, business priorities, and reputational considerations Ability to communicate complex or sensitive information clearly across player-facing channels and with stakeholders at different levels of the organization Bonus Points Experience supporting mobile or free-to-play games and their communities Experience developing community programs across multiple regions, languages, platforms, or player segments Experience working on a major IP where partner alignment is key At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure! For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range $139,400 — $172,200 USD About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ . Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com . Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice . Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

Location: Tokyo, Japan WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. WHAT YOU'LL ACHIEVE - Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion - Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business - Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the opportunity for flat and at-risk renewals - Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews - Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion - Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered - Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system - Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base SKILLS YOU'LL NEED TO BRING - 5+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment - Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans - Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows - Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy - Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes - Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts - You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems - You’re obsessed with AI, constantly building with the newest tools and learning new ways of working - Native level Japanese, business level English NICE TO HAVES - Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software - Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path - Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams - Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. https://dev.notion.so/Notion-Global-Recruiting-Privacy-Policy-a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: USA Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.  In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who we're looking for:We are looking for an Enterprise Customer Success Manager who will be working with strategic customers across the North American market. The candidate should be based on the U.S. East Coast, with candidates in the Central Time Zone potentially considered. This role will focus on strategic customers with a strong emphasis on banks, credit unions, and other financial services organizations.Key Responsibilities:Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment across North America.Act as a trusted advisor to assigned accounts and communicate effectively with stakeholders at different levels, including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identifying early red flags to prevent delivery and launch-related issues.Become a Creatio product expert and help customers achieve their desired business outcomes, value realization, strong product adoption, and high ROI.Develop a deep understanding of customers' business priorities and proactively identify opportunities to support their long-term success.Grow the customer portfolio through strong retention, zero churn, and active cross-sell and upsell.Collaborate closely with internal Sales, Delivery, Support, Product, and Partner teams to ensure a consistent customer experience.Requirements:Minimum 3+ years of B2B Customer Success, Account Management, or Project Management experience working with Enterprise accounts in the U.S.Experience working with banks and/or credit unions and a good understanding of their business models, key processes, and customer/member needs.Proven track record of building strong customer relationships, driving adoption and value realization, and supporting retention and account growth.Strong executive-level communication skills and experience engaging with senior and C-level stakeholders.Experience working with CRM, BPM, or low-code/no-code solutions is preferred.Experience overseeing complex technology implementation projects and proactively identifying customer or delivery risks is a plus.Strong customer-centric mindset with a track record of delivering customer success.Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues toward resolution.Desire to learn and adapt quickly in a fast-changing market and technology environment.Ability to travel for customer meetings and onsite engagements as needed.What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: New York HQ Workplace: OnSite ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE We’re hiring a Growth Lead, Performance to build and scale the acquisition engine that powers Avoca’s next stage of growth. Your initial focus will be building and scaling our paid acquisition channels, starting with paid social and paid search, into meaningful sources of qualified pipeline. You’ll own these channels end to end: from strategy and execution to creative testing, conversion, measurement, and optimization. But your mandate won’t stop at paid acquisition. We’re looking for a growth builder with broad demand generation instincts who can identify new opportunities, build channels from scratch, and turn what works into repeatable engines. You’re equally comfortable setting strategy and getting into the details of a campaign, creative concept, landing page, or experiment. The scope is wide and the whitespace is real. We’re looking for a smart, high-agency person who builds their own leverage. You’ll report directly to the Head of Growth and work on the company’s highest-priority channels and growth bets. WHAT YOU'LL DO - Build and scale paid social and paid search into major revenue drivers for our business - Own paid acquisition end to end, including strategy, execution, budget allocation, creative testing, conversion, measurement, and optimization - Build a high-velocity experimentation engine across audiences, messaging, creative, offers, and landing pages - Translate customer insights and performance data into campaigns that resonate with home services operators and drive qualified pipeline - Set performance targets and allocate investment based on pipeline, CAC, channel efficiency, and revenue - Partner closely with Sales, RevOps, Product Marketing to ensure a tight feedback loop on ICPs, lead quality, SLAs and pipeline handoff process - Use AI and automation to increase the speed and quality of campaign development, analysis, and experimentation - Identify, test, and scale growth channels beyond paid acquisition, turning the most promising opportunities into repeatable growth engines WHAT YOU’LL BRING - 5+ years of experience in performance marketing, growth marketing, or demand generation, ideally at a fast-growing B2B technology company - A strong track record of personally building and scaling paid social programs, with deep expertise in Meta - Strong paid search experience and fluency across the acquisition funnel, from media and creative through conversion and measurement - Experience owning meaningful budgets and making investment decisions based on pipeline quality, marginal efficiency, and growth potential - A history of managing toward qualified pipeline and revenue, not just leads, clicks, or platform-reported conversions - Strong analytical and creative instincts, with the ability to turn customer insight and performance data into clear hypotheses and compelling campaigns - Broad growth experience and the ability to build, test, and scale channels beyond paid media - Fluency with AI tools and a bias toward using automation to increase your output and learning velocity WHO YOU ARE - You’re a builder who wants to own both the work and the outcome, from setting the strategy to launching and optimizing the campaign - You have deep performance marketing expertise, but you don’t define yourself solely by paid media — you’re energized by finding and building whatever channel can move the number - You think in terms of qualified pipeline, CAC, and revenue while caring deeply about the details that drive them - You combine analytical rigor with strong creative judgment and understand that the message and offer matter as much as the media plan - You move quickly, run disciplined experiments, and make clear decisions even when the data is imperfect - You create clarity in ambiguous situations and don’t need an established playbook, a large team, or perfect information to make progress - You’re curious, resourceful, and willing to roll up your sleeves — no task is too small when it helps move the company forward - You want to work in person in NYC with an ambitious team that moves quickly and holds a high bar BONUS POINTS - Experience marketing to mid-market buyers in a high-velocity sales motion - Experience in vertical SaaS or home services - A track record of building new growth channels from zero and scaling into meaningful sources of pipeline BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Company-wide off-sites - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter benefits and late-night rideshare - Standing desks and workspace accommodations available on request - All core tools and software provided Compensation: The expected on target earnings for this role is $160,000–$210,000, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process. WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Location: Americas; EMEA Workplace: Remote RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. THE ROLE We are looking for a Head of Customer Growth to build and lead the operating system that helps RevenueCat customers become better app businesses. This is broader than a traditional Customer Success role. It combines strategic account coverage, app-growth judgment, specialist advisory, customer education, product adoption, and scalable enablement. The goal is not to give every customer the same high-touch service. It is to identify where RevenueCat can create disproportionate value, deploy the right kind of help, and turn every successful customer intervention into knowledge that benefits the rest of the customer base. You will lead a multi-lane Customer Growth function spanning the CSM team, Growth Advisory, Growth Advocacy, and the emerging Customer Enablement function. The CSM Team Lead will own daily CSM execution. You will set the strategy, operating model, talent bar, investment plan, and measures of success for the function as a whole. For our highest-value customers, this means deep account context, growth diagnosis, stakeholder mapping, product-adoption strategy, technical-account coordination, and clear next-step ownership. For high-potential customers, it means identifying them early and providing the right help before revenue has fully materialized. For customers with specific growth bottlenecks, it means bringing in the right specialist. For the broader customer base, it means scalable education through Growth Advocates, lifecycle guidance, office hours, playbooks, templates, product nudges, and eventually dynamic next-best-action systems. Your job is to make Customer Growth one operating system rather than a collection of disconnected activities. WHY WE ARE HIRING FOR THIS ROLE NOW RevenueCat serves tiny indie apps, fast-growing startups, games, media companies, health and fitness apps, AI products, marketplaces, and some of the most sophisticated consumer app businesses in the world. The app market is top-heavy, so the human touch must be allocated deliberately. At the same time, a customer that is small today may become strategically important very quickly. Contract status and current revenue are necessary signals, but they are not sufficient. We already have many of the ingredients: CSMs, a CSM Team Lead role, Growth Advocates, Customer Growth Advisory specialists, Product, Support, Marketing, Sales, TAM, Data, and one of the richest datasets in app monetization. We need a leader who can turn those ingredients into a coherent function. WHAT YOU WILL BE RESPONSIBLE FOR - Own Customer Growth strategy across the full customer base. Define how RevenueCat helps customers grow after they begin using the product, including named accounts, high-potential customers, specialist-assisted customers, scaled customers, and the long tail. - Build segmentation and coverage. Use current value, future potential, adoption, intent, growth moments, risk, and strategic importance to decide who receives named CSM coverage, time-bound help, specialist advisory, scaled education, product-led guidance, or monitoring. - Lead through the CSM Team Lead. Set the bar for customer context, account strategy, stakeholder management, growth diagnosis, adoption planning, commercial awareness, and follow-through. Develop the Team Lead and create a strong leadership bench rather than becoming the permanent CSM manager. - Identify high-potential customers early. Work with Data, Product, Sales, Marketing, and Support to find customers with meaningful future potential before revenue alone makes them obvious. - Govern Growth Advisory. Define intake, qualification, expected impact, output quality, follow-through, and reuse. Specialists should be deployed against specific high-value problems rather than become general-purpose consulting capacity. - Make Growth Advocacy a customer-education channel. Ensure Growth Advocates turn real customer learning into authoritative one-to-many education for existing customers and the broader app ecosystem. - Build Customer Enablement and Scaled Growth. Create the roadmap for lifecycle programs, templates, office hours, documentation, automation, product nudges, and next-best-action guidance. - Drive meaningful product adoption. Partner with Product and Product Marketing so customers adopt RevenueCat capabilities in ways that help them win, rather than merely increasing feature activity. - Create clear cross-functional decision rights. Define how Customer Growth works with Sales, TAM, Support, Product, Marketing, and Data without turning CSMs into AEs, TAMs into a catch-all, or collaboration into meeting theater. - Build the customer-insight loop. Repeated customer questions should become product improvements, enablement, playbooks, benchmarks, documentation, lifecycle programs, and market education. - Own the function. Set metrics, operating cadences, headcount plans, budget, organization design, executive communication, and the talent bar across Customer Growth. WHAT SUCCESS LOOKS LIKE WITHIN THE FIRST MONTH - Meet directly with at least 15 customers across different sizes, growth stages, product footprints, and monetization models—including high-value, high-potential, at-risk, and scaled customers. - Take point on at least two live customer-growth situations. Work alongside the CSM, Advisory, TAM, Support, or Product partner to diagnose the problem, agree ownership, and move each customer to a concrete next milestone. - Ship at least one no-regrets improvement to a broken handoff, account motion, Advisory route, or customer experience rather than waiting for a complete strategy. - Establish a clear operating agreement with the CSM Team Lead and act on urgent customer, talent, or ownership issues. - Build a working view of the team, coverage, high-potential misses, lane boundaries, and metrics—deep enough to make decisions, without allowing analysis to delay action. WITHIN THE FIRST THREE MONTHS - Act as executive sponsor for a small set of strategically important or high-potential customers and personally lead at least two customer-growth interventions through a measurable milestone. - Put the first version of segmentation and coverage into production on real accounts, then revise it from evidence. - Run decision-oriented account reviews and a working Growth Advisory intake and follow-through motion. - Ship the first scaled education or Customer Enablement program based on a repeated customer need. - Make the first material changes to ownership, operating cadence, or talent where the current model is not working. - Establish a customer-insight loop that turns frontline evidence into owned Product, education, lifecycle, or process actions. WITHIN THE FIRST SIX MONTHS - Maintain direct customer contact every week and own selected executive relationships while leading the wider system through the CSM Team Lead and specialist leaders. - Operate a functioning multi-lane Customer Growth model with clear owners, live handoffs, and visible outcomes across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement. - Have the CSM Team Lead independently owning daily CSM execution, coaching, and account quality. - Demonstrate measurable results from customer interventions and show that repeated one-to-one work is becoming reusable Advisory output, education, enablement, or product insight. - Have shipped multiple scaled programs and made concrete hiring or investment decisions for the function. WITHIN THE FIRST TWELVE MONTHS - RevenueCat has a trusted, actively used system for serving high-value, high-potential, specialist-assisted, and scaled customers. - Customer Growth produces measurable improvement in customer outcomes, meaningful product adoption, account health, renewal readiness, expansion quality, and customer revenue outcomes. - The Head remains directly connected to customers and is a trusted executive partner for selected strategic accounts. - The best customer work consistently becomes reusable product, education, and market leverage. - The function has a strong leadership bench and a record of shipping improvements without waiting for perfect information. WHAT YOU WILL NEED TO BE SUCCESSFUL - Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function. - Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups. - Evidence of owning an entire function or multi-lane operating model, not only managing an individual CSM team. - Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems. - Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment. - Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain. - Enough product and technical fluency to lead around a developer-facing platform while preserving clear ownership for TAM, Support, and Engineering. - Experience managing both generalists and specialists. - Evidence of turning repeated one-to-one work into scalable systems. - Strong written communication, directness, and remote-first operating habits. - Evidence of hiring, coaching, performance management, and raising the leadership and talent bar. IDEALLY, YOU - Have led CSMs and advisory, education, lifecycle, or enablement teams together. - Have scaled a customer-facing function through a major company-growth stage. - Have worked in a hybrid self-serve, product-led, and enterprise business. - Have firsthand experience as an app operator, growth leader, founder, or consultant. - Have built product-led or tech-touch Customer Success programs. - Have helped productize or commercialize an advisory or professional-services capability. WHAT WE OFFER: - Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator - 10-year window to exercise vested equity options - A fully remote environment designed around autonomy and flexibility - 4-5 weeks of flexible time off annually - Paid desk at a co-working space - Workspace budget and continuous learning stipend INTERVIEWING AT REVENUECAT Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed. MORE ON HOW WE WORK: - How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21 - The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/ - How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/ - What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21 - What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21