Location: Pasir Gudang, Malaysia
Our Client
Our client is a Singapore-based multinational food and beverage company specializing in the production and distribution of instant beverages, particularly coffee mixes and non-dairy creamers. With a strong presence across Asia, Eastern Europe, and other emerging markets, the company focuses on delivering affordable, mass-market products while continuously optimizing cost efficiency and product formulations. Its operations are supported by manufacturing facilities, including in Malaysia, and it actively competes with Chinese producers by exploring innovations in ingredients and production processes to maintain competitiveness in pricing and quality.
Key Responsibilities
1. Purchasing & Sourcing
Develop purchasing plan based on production requirements
Source and evaluate new suppliers and alternative materials
Monitor market trends and raw material prices to support purchasing decisions
2. Supplier & Cost Management
Manage supplier relationships and evaluate supplier performance
Identify cost-saving opportunities
Ensure supply continuity and mange potential supply risks
Develop alternative suppliers for key materials
3. Monitor inventory levels and purchasing requirements
4. Ensure compliance with procurement SOPs and documentation requirements
5. Lead the procurement team to achieve departmental KPIs, cost-saving targets
and operational targets
6. Work closely with Planner, Production, QA, R&D, Finance and other departments
7. Prepare procurement reports and provide updates to Management
Requirements
Degree in Supply Chain Management, Procurement, Business or related discipline
Minimum 5-8 years of experience in procurement, supply chain, preferably in a manufacturing environment
At least 2-3 years of experience in a supervisory or managerial role
Good understanding of raw materials purchasing, inventory management, and supply planning
Strong analytical and problem-solving skills
Detail-oriented with good record-keeping and documentation skills
Good communication and cross-functional coordination skills
Good command of written and spoken English
Location: Italy
About our client
Our client is a family-run Japanese company with over
200 years of history
and two key business divisions: food for human consumption and pet food. In Japan, our client is the
No.1 pet food brand
, known for its wide product portfolio and innovative, industry-defining product
“Churu”
. After significant domestic growth, the company continues to expand internationally with the mission to bring joy to pets and their owners worldwide.
They are now seeking a highly motivated
eCommerce Specialist
to join their team and support their growing European operations.
With full budget accountability in alignment with the line manager, the position focuses on building strong, influential relationships with key eRetailers and collaborating with internal stakeholders to deliver actionable insights and innovative solutions. The role will lead the development and execution of mutually beneficial joint business plans that foster sustainable growth for the eCommerce channel and the overall market.
In this position, you will lead and coordinate the eCommerce channel in close collaboration with local market teams for our client. You will drive growth, strengthen client relationships, and ensure operational excellence in the digital space.
Main responsibilities:
Lead eCommerce Strategy:
Develop and execute strategies to grow online sales, traffic, and customer loyalty across key platforms and emerging eRetailers.
Manage Key Accounts:
Act as the primary contact for major eRetailers (e.g., Amazon,…), ensuring strong partnerships and tailored solutions.
Drive Sales Performance:
Oversee distribution, revenue, and budget targets for the eRetailers, ensuring alignment with business objectives.
Plan & Execute Listings:
Prepare and implement annual plans, product listings, and promotional activities to maximize visibility and conversion.
Analyze Market & Assortment:
Monitor market trends, competitor activity, and assortment opportunities to identify new revenue streams.
Monitor & Report KPIs:
Track account performance, provide regular reporting, and ensure achievement of agreed KPIs.
Collaborate Cross-Functionally:
Work closely with marketing, shopper CX, supply chain, and colleagues to share best practices and support overall growth.
Ensure Compliance & Control:
Maintain operational standards, budget adherence, and compliance in all Digital Commerce activities.
Represent the Brand:
Participate in trade fairs and industry events to strengthen our client's presence and build strategic relationships.
Requirements
Education & Experience
University degree or equivalent vocational training.
2-4 years of professional experience in eCommerce, digital sales, or key account management within FMCG or related industries.
Proven track record in managing eCommerce platforms and client relationships (experience with Amazon or similar online-shops is a plus).
Technical & Analytical Skills
Strong knowledge of digital marketing tactics, tools, and trends, with ability to translate them into actionable strategies.
Data-driven mindset: skilled in analysing performance data and making informed decisions to optimize digital channels.
Proficiency in MS Office (Excel, Word, Outlook), Power BI, and familiarity with analytics tools (e.g., Google Analytics).
IT literacy and ability to work with digital tools and platforms.
Commercial & Strategic Skills
Solid business acumen and ability to develop tailored strategies for key accounts.
Understanding of market dynamics, competitor analysis, and decision-making processes.
Ability to interpret customer and market data to identify growth opportunities.
Interpersonal & Communication Skills
Excellent intercultural communication and relationship management skills.
Targeted and persuasive communication style, both written and verbal.
Strong networking and customer orientation.
Languages: Business-level English/Italian
(French and additional European languages are a plus).
Other Requirements
Willingness to travel
for business (as agreed with line manager).
Driving license (Category B
).
Competencies
Drive for Results:
Strong focus on achieving goals and delivering measurable outcomes.
Customer Focus:
Ability to understand and anticipate customer needs and build lasting relationships.
Action-Oriented:
Proactive approach to problem-solving and execution in a fast-paced environment.
Planning & Priority Setting:
Skilled in organizing tasks, managing time, and setting clear priorities.
Communication Skills:
Excellent verbal and written communication, including intercultural competence.
Peer Relationship & Collaboration:
Ability to work effectively across teams and influence stakeholders.
Adaptability:
Comfortable with change and able to adjust strategies quickly.
Key Functional Competencies & Technical Skills
eCommerce Expertise:
Managing online platforms and eRetailers (Amazon, …).
Customer Execution & Measurement:
Delivering flawless execution and tracking performance metrics.
Sales & Customer Communications:
Building compelling propositions and maintaining strong client engagement.
Revenue Management:
Ability to optimize pricing, promotions, and profitability.
Financial & Analytical Acumen:
Strong data interpretation skills to drive insights and decisions.
Digital Marketing Knowledge:
Understanding of tactics, tools, and trends to drive traffic and conversion.
Analytical Skills:
Turning data into actionable insights for growth.
IT & Tools Proficiency:
Advanced MS Office (Excel, Word, Outlook), Power BI, and analytics platforms.
Location: South Africa; Brazil; Argentina; Morocco
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.
Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are seeking a high-performing Strategic Sales Development Lead to drive growth for a premier modern home decor and lighting brand. This is not a typical "volume-only" SDR role; you will be the engine behind our outbound strategy, targeting high-value opportunities and sophisticated homeowners seeking minimalist luxury. As a Lead, you will bridge the gap between individual contribution and strategic leadership—managing a robust pipeline while mentoring junior team members to elevate our overall sales process. If you thrive in a fast-paced e-commerce environment and have a proven track record of converting luxury prospects into qualified opportunities, this is your next career milestone.
Key Responsibilities
Prospect, identify, and engage high-potential accounts and decision-makers through a multi-channel approach (phone, email, and LinkedIn).
Maintain a "speed-to-lead" standard, contacting new inbound leads within 5–15 minutes to qualify them based on authority, timeline, and opportunity size.
Book 25–30 qualified meetings per month and ensure a minimum of 10–15+ sales-qualified opportunities are created.
Execute 50–80 targeted daily touches, utilizing deep research to personalize messaging for the modern home decor market.
Maintain 100% data integrity in the CRM, ensuring every lead has a scheduled next action and detailed notes.
Act as a Senior/Lead resource by coaching junior SDRs, sharing successful scripts, and optimizing outbound sequences.
Review personal and team funnel metrics daily to identify conversion gaps and optimize the lead-to-meeting ratio.
Requirements
Proven experience specifically within the home goods, furniture, or lighting industries.
Demonstrated ability to move beyond activity quotas to focus on pipeline value and qualified opportunity creation.
Ability to work a strict 9:00 AM – 5:00 PM CST schedule from an offshore location.
Exceptional verbal and written communication skills with the ability to engage high-end clientele.
Prior experience in a Senior or Lead SDR capacity, demonstrating the ability to mentor others and refine sales processes.
Nice-to-Haves
Expertise in HubSpot CRM and Microsoft Office Suite.
Direct experience in E-commerce sales cycles.
Advanced skills in Lead Sourcing, Discovery Calls, and Sales Forecasting.
Background in closing or account management within the interior design or architecture space.
Benefits
🌎 Fully remote role with flexible working hours
🚀 Work with high-growth international companies
📈 Clear career progression to Account Executive and beyond
🎯 Performance-based bonuses and incentives
🤝 Direct hire with global clients (not outsourced)
🧠 Ongoing training, mentorship, and sales development support
Location: Philippines; South Africa; Pakistan; Morocco; Egypt; Brazil
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.
Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are seeking a results-driven Sales Development Representative to spearhead our outbound growth strategy within the international education sector. In this role, you will be the primary engine for pipeline generation, engaging directly with senior school leadership teams to introduce innovative educational solutions. This is an ideal opportunity for a self-managed sales professional who understands the unique nuances of the EdTech landscape and thrives on building meaningful relationships with global educators.
Key Responsibilities
Build and maintain targeted lists of international schools, identifying key decision-makers including Principals, Deputy Heads, and Sustainability Leads.
Execute high-touch LinkedIn outreach campaigns featuring personalized, consultative messaging tailored specifically to educators.
Manage multi-channel cold email sequences and structured follow-ups to maximize response and engagement rates.
Conduct high-volume daily outreach, including 30–50 LinkedIn messages and 20–30 cold emails.
Consult with school leadership stakeholders to align our solutions with their institutional goals.
Book and coordinate 10–15 qualified meetings per month for the leadership team.
Maintain rigorous CRM hygiene, tracking lead progression and providing clear visibility into the sales pipeline.
Requirements
Proven experience in B2B outbound sales, specifically utilizing LinkedIn and email as primary channels
Direct experience selling into the education sector or EdTech space is a critical requirement for this role
Exceptional communication skills with the ability to engage and influence senior stakeholders and school leadership teams
Highly self-motivated and capable of maintaining consistent daily activity output without micro-management
Strong organizational skills and proficiency in CRM management and sales automation tools
A consultative approach to sales, focusing on value-driven conversations rather than aggressive pitching
Nice-to-Haves
Previous experience working within an international school environment or a deep understanding of global curriculum standards.
Familiarity with sustainability and climate education initiatives.
Experience in a startup or fast-paced growth environment.
Benefits
💰 Competitive monthly compensation
🌎 Fully remote work environment
🚀 Opportunity to shape the growth of a mission-driven organization
📈 Performance-based incentives for qualified meetings booked
🎯 Autonomy and ownership over your outreach strategy
🌟 Direct impact on global educational innovation
Location: Brazil; Mexico; Peru; Argentina; Colombia; Venezuela, Bolivarian Republic of
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are looking for a high-energy, research-driven Account Executive to lead our growth within the middle market property management sector. In this role, you won't just be selling a platform; you’ll be helping regional and multi-state operators revolutionize how they manage resident engagement and retention. You will own a named territory of portfolios ranging from 5,000 to 50,000 units, navigating multi-threaded deals that involve VPs of Ops, Marketing Directors, and Ownership groups. If you thrive in a full-cycle environment where you build your own pipeline and execute a sophisticated land-and-expand strategy, this is the place for you.
Key Responsibilities
Own and map a named list of 150–250 middle market accounts, identifying key stakeholders and resident engagement stacks before initiating contact.
Execute a high-volume, high-quality outbound cadence (50–60 touches daily) across phone, email, and LinkedIn to build relationships with at least three stakeholders per account.
Lead 10–12 discovery calls and demos per month, moving beyond feature walkthroughs to diagnose business problems like resident turnover, onsite team burnout, and event spend.
Build compelling proposals that tie the platform to measurable ROI, including renewal lift and hours saved per community.
Structure and close pilot agreements with clear success criteria, working closely with Customer Success to trigger full portfolio rollouts.
Navigate procurement and legal to close deals typically ranging from 10–20 communities ($36K–$72K ARR) within a 45–90 day cycle.
Maintain meticulous records in HubSpot to ensure accurate weekly forecasting and territory planning.
Requirements
2–5 years of full-cycle B2B SaaS sales experience, including at least 1 year managing mid-market or multi-location accounts.
A proven track record of self-sourcing pipeline; you are comfortable with a daily goal of 30–40 dials and personalized sequencing.
Experience managing multi-stakeholder deals with a 45–90 day sales cycle.
Ability to lead deep-dive conversations that uncover pain points and quantify the cost of inaction.
Proven ability to build a business case and defend pricing based on value rather than discounts.
Exceptional written and verbal communication skills with the ability to influence executive-level decision-makers.
A metrics-first mindset with a commitment to accurate forecasting and CRM hygiene.
Nice-to-Haves
Experience in Multifamily real estate, PropTech, or resident services.
Familiarity with the NMHC Top 50 operators or regional property management structures.
Proficiency in HubSpot, LinkedIn Sales Navigator, Apollo, or ZoomInfo.
Experience using structured sales methodologies such as MEDDPICC or Command of the Message.
Previous success in a "land-and-expand" or "pilot-to-rollout" sales motion.
Benefits
💰 Competitive base salary and uncapped commission
🌎 Fully remote work environment
🚀 Career growth and leadership opportunities
📈 Long-term stability in a growing market
🎯 Performance-based incentives and bonuses
🏥 Comprehensive health and wellness coverage
📚 Professional development stipend
Location: Brazil; Peru; Mexico; Argentina; Colombia; Venezuela, Bolivarian Republic of
About Huzzle
At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
As a Customer Success Manager, you will be the primary architect of the customer journey, ensuring every client realizes the full potential of our platform. You aren’t just a point of contact; you are a strategic partner responsible for driving adoption, fostering long-term loyalty, and turning users into vocal advocates. If you are a data-driven communicator who thrives on hitting clear performance benchmarks and thrives in a fast-paced SaaS environment, this is your opportunity to make a measurable impact on our growth.
Key Responsibilities
Onboarding Excellence:
Lead new customers through a seamless setup process, ensuring 100% completion of onboarding milestones within the first 30 days.
Relationship & Success Management:
Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days.
Product Adoption & Training:
Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features.
Revenue Growth:
Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher.
Retention & Support:
Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher.
Advocacy & Content:
Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins.
Product Feedback Loop:
Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform.
Requirements
1+ years of experience in sales, customer success, account management, or client services within a SaaS environment.
Proven track record of building strong B2B relationships and managing a diverse account portfolio.
Technical proficiency with the ability to master complex software and explain it simply to non-technical users.
Ownership mentality with a proactive approach to problem-solving and project management.
Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making.
Excellent verbal and written communication skills.
Deep empathy for the customer experience and the ability to adapt to changing priorities
Nice-to-Haves
Experience working in a high-growth startup environment.
Proficiency with CRM tools such as Salesforce or HubSpot.
Experience with dedicated Customer Success platforms like Gainsight or ChurnZero.
Familiarity with established Customer Success methodologies.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: South Africa; Brazil; Mexico; Venezuela, Bolivarian Republic of; Colombia
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
About the company
Our client is a fast-growing health and longevity-focused wellness company specializing in metabolic science and personalized medical optimization. Operating at the intersection of clinical care and performance wellness, the team provides a comprehensive suite of services including medically supervised weight loss, peptide therapy, hormone optimization, and advanced recovery treatments like hyperbaric oxygen and cryotherapy. They serve a diverse demographic of high-performing individuals, from executives to proactive professionals, through a membership-based model that prioritizes long-term outcomes over reactive medicine.
With a focus on bridging the gap between traditional healthcare and peak performance, this organization utilizes data-driven diagnostic testing and custom-compounded protocols to help clients age smarter and recover faster. The team is dedicated to an evidence-based, patient-centric culture that values innovation and measurable impact. As they continue to scale their presence both physically and virtually, they offer a collaborative and forward-thinking environment for those passionate about the future of functional medicine and aesthetic rejuvenation.
Job Type
Full-time
Job Summary
We are looking for a strategic and high-energy Lead Account Manager to spearhead our client success efforts. In this pivotal role, you will oversee a book of 140 businesses while managing a dedicated team of four account managers. Your mission is to elevate the client experience, ensure rapid response times, and drive measurable growth for our partners. If you are a natural leader who thrives in a fast-paced environment and is passionate about delivering world-class service, we want to hear from you.
Key Responsibilities
Lead, mentor, and manage a team of four account managers to ensure peak performance.
Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention.
Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence.
Analyze client feedback and surveys to implement service improvements and strategy shifts.
Identify and execute opportunities for account growth and expansion within the existing book of business.
Act as the primary point of escalation for client needs and team challenges.
Requirements
Minimum of 2 years of professional experience in Account Management.
Proven leadership experience or the demonstrated ability to manage and develop a team.
Ability to work EST-aligned hours with flexibility for core team overlap.
Exceptional communication skills and a results-oriented mindset.
Strong organizational skills to manage high-volume client portfolios effectively.
Nice-to-Haves
Proficiency in Google Workspace.
Advanced English language proficiency.
Benefits
💰 Competitive salary
🌎 Fully remote work environment
🚀 Rapid career growth and progression opportunities
📈 Salary raises and performance-based bonuses
🎯 Future incentive structures currently in development
🕒 Flexible working hours with core overlap
Location: Jeddah, Saudi Arabia; Makkah, Saudi Arabia
Job Purpose
The Maintenance Engineer (Civil) is responsible for ensuring that buildings, architectural assets, and external areas are maintained in a safe, functional, and aesthetically acceptable condition. The role ensures compliance with KAUST standards, specifications, applicable building codes, and maintenance best practices. The position also monitors maintenance quality, conducts inspections and audits, assesses asset conditions, and recommends corrective and preventive actions.
Key Responsibilities
Monitor the quality of civil and architectural maintenance works performed by service providers.
Conduct inspections and audits of existing facilities, ongoing maintenance activities, and completed works to ensure compliance with approved standards and specifications.
Participate in construction inspections, project handovers, walkthroughs, snagging, and verification of rectification works.
Audit preventive maintenance programs and ensure planned inspections and maintenance activities are completed as scheduled.
Audit reactive maintenance work orders, identify recurring issues, and recommend corrective and preventive measures.
Conduct condition assessments of civil and architectural assets and recommend repair, refurbishment, or replacement as required.
Review maintenance plans, task lists, failure modes, failure codes, and causes, and recommend improvements.
Monitor PM/RM/CM work orders and support initiatives to reduce maintenance backlogs.
Conduct incident and failure investigations, perform root cause analysis, and recommend actions to prevent recurrence.
Prepare inspection, audit, condition assessment, and maintenance reports and provide technical recommendations for facility improvements.
Ensure maintenance activities comply with applicable KAUST standards, specifications, building codes, and industry best practices.
Qualifications & Experience
Bachelor's degree in
Civil Engineering, Architecture, or equivalent
.
Minimum
5 years of relevant experience
in building maintenance, civil/architectural inspections, audits, construction, or facilities management.
Experience in design, construction, quality inspection, project handover, and snagging is desirable.
Experience with maintenance management systems/CMMS such as
SAP or Maximo
is desirable.
Technical & Professional Competencies
Working knowledge of
AutoCAD and Microsoft Office
.
Good knowledge of building construction, architectural finishes, civil works, and maintenance practices.
Working knowledge of applicable building codes, standards, and specifications.
Ability to conduct inspections, audits, condition assessments, and root cause analysis.
Ability to perform mid-level data analysis, including auditing, assessing, deducing, and drawing conclusions.
Familiarity with
USGBC LEED
requirements is desirable.
Excellent written and spoken
English
.
Strong analytical, problem-solving, communication, and reporting skills.
Location: San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's Security Governance, Risk, and Compliance (GRC) team is the connective tissue that holds the company accountable to its security and control commitments. We translate regulatory, customer, and voluntary obligations into controls that teams act on, and give leadership a bird's-eye view of how well we're meeting them. We're building toward continuous assurance, to challenge and evidence the performance of controls continuously rather than through periodic audits.
As Anthropic scales to meet public-company standards, the Sarbanes-Oxley (SOX) control environment over our technology stack is one of the most consequential things this team owns. As part of Security GRC's technical controls assurance function, you will be the voice on what the IT general controls must achieve to support SOX 404 compliance. In partnership with Internal Audit, you will define control requirements and acceptance criteria for the in-scope engineering systems and infrastructure that underpin financial reporting. You will pair with engineering as they design and implement against those requirements, and validate that what ships actually meets the bar before Internal Audit and our external auditors test it. You are the product owner for control design methodology and continuous control monitoring, initially around ITGCs, but extending into other areas of security and compliance to drive visibility where and when we need it.
Key responsibilities
Define control requirements and acceptance criteria across the core ITGC domains of logical access, change management, computer operations, and program development for SOX in-scope systems, including home-built platforms where the control has to be designed into the system rather than bolted on.
Set the bar for in-scope systems from day one. As financially significant systems are built, migrated, or replaced, define what the system must provide (auditability, segregation of duties, change control, immutable logging, evidence retention) before go-live, so controls are not retrofitted after the fact.
Pressure-test changes for SOX impact during design. Review major infrastructure, system, and agent framework changes for control impact while decisions are still cheap, and maintain a clear view of which changes alter the SOX scope, key control population, or evidence requirements.
Own second-line control monitoring and evidence readiness. Stand up continuous controls monitoring and automated evidence collection for ITGCs (control testing, walkthrough preparation, population and completeness validation, and mapping to the common controls framework). Materially raise automated evidence coverage and cut audit prep time.
Drive control deficiency remediation with cross functional partners. Track and root-cause ITGC deficiencies surfaced by monitoring, Internal Audit, or external audit; partner with engineering owners on remediation design; and assess whether remediation actually closes the gap before re-testing.
Assess scope changes through a SOX lens. When new products, entities, systems, or integrations come into scope, provide technical and compliance assessment of their impact on control design, evidence requirements, and engineering effort before commitments are made.
Maintain alignment with the broader compliance portfolio. Where SOX ITGCs overlap with SOC 2, ISO 27001/42001, or other frameworks, ensure controls are designed once and evidenced once, and that changes made for one framework do not silently break another.
Minimum qualifications
Thrive at the pace of a hypergrowth company. You're comfortable making calls with incomplete information and reprioritizing as scope shifts.
Have led or been a senior contributor to an ITGC program through SOX 404 readiness and/or at a public company, with a working command of PCAOB AS 2201, COSO 2013, and how external auditors scope, test, and evaluate technology controls and deficiencies.
Have genuine engineering fluency, possibly from an earlier engineering career: you can read code and Terraform, follow a CI/CD pipeline end to end, and challenge a design on its technical merits.
Have programming skills in Python or at least one systems language such as Go, Rust, or C/C++.
Have deep familiarity with developer platform, release engineering, cloud infrastructure, or ERP/financial systems control domains.
Understand the role of the second line: you can advise and challenge engineering without taking ownership of their controls, and you know where the line sits between your monitoring and Internal Audit's independent testing.
Are a strong collaborator and communicator across Finance, Engineering, Internal Audit, and external auditors.
Use Claude and other LLMs as daily working tools, and have grounded, specific views on which SOX assurance workflows AI can run today and which it can't yet.
Translate SOX and framework language into acceptance criteria engineers can build against, and translate engineering reality back into assurance language auditors and leadership can rely on.
Default to getting the requirement designed into the system rather than papering over the gap with procedure.
Preferred qualifications
A combination of audit or advisory experience (Big 4 or equivalent, ideally IT audit) with in-house experience at an AI-forward tech company, in either order.
Taken a company through a first-year SOX 404(a) and 404(b) assessment, including a first external ITGC audit.
Defined or assessed controls over home-built financially significant systems, usage-based billing, or revenue metering pipelines.
Defined or assessed controls for AI/ML systems or agents acting in production environments.
Stood up continuous controls monitoring or automated evidence programs.
Experience with SOC 1 reliance, service organization control mapping, and complementary user entity controls.
CISSP, CISA, CPA, or equivalent certification.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$410,000
—
$510,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We launch new products, models and pricing often, and each launch has to work in our systems on day one. A seller needs to be able to quote it, Deal Desk needs to be able to approve it, billing needs to charge for it correctly, and Finance needs to report on it. This role owns how a launch gets into our quote-to-cash systems, from the first pricing conversation to the first invoice.
We are looking for someone who treats every launch as a change across many systems. You will join launch planning early, work out what has to change across catalog, quoting, contracts, billing, tax and reporting, and get all of it ready before the launch date. You will build a good part of the Salesforce work yourself and partner with our Salesforce developers and Billing Engineering on the rest. You will be the named owner of the NPI process for systems, and the person Product, Pricing and Finance call when they want to know what it takes to launch something.
We are an AI-first systems team. You will use Claude as a normal part of how you design, build, test and document, and you will look for ways to make launches faster and more repeatable with AI.
Key responsibilities
Own the systems side of new product and pricing launches, from the first pricing discussion through launch day and the first billing cycle
Turn a pricing and packaging decision into concrete system changes: SKUs, price books, bundles, discount and approval rules, contract terms, billing plans, tax codes and reporting
Build and run a repeatable NPI playbook: intake, a readiness checklist, sign-offs, a launch calendar and a post-launch review
Join launch planning early with Product and Pricing. Push back on pricing ideas that cannot be quoted, billed or reported cleanly, and offer options that can
Design how new pricing models work end to end, including usage-based, seat-based, tiered, committed and multi-year ramp pricing, and which system is the source of truth for each part
Plan the impact on existing customers: moving customers to new SKUs, grandfathering, amendments and co-termination, and how renewals will work
Own end-of-sale and retirement of products and prices, so old SKUs leave the catalog without breaking renewals, billing or reporting
Coordinate the changes across Salesforce, billing and our tax platform, working with the teams who own each system
Partner with Deal Desk, Sales, Finance, Accounting, Tax and Legal so each team signs off on what changes for them before launch
Make sure sellers and Deal Desk are ready on launch day, including quote templates, approval paths, guidance and enablement
Check every launch after it goes live: do quotes, orders, invoices and Finance reports match? Add the control or reconciliation that catches the gaps
Build and ship declarative solutions yourself where that is the right call, and write specs clear enough that developers can build the rest without several rounds of questions
Use AI to shorten launch cycles, for example generating catalog changes from a pricing spec, checking launch readiness, and testing quote and billing scenarios
Minimum qualifications
Experience in GTM or revenue systems as a Business Systems Analyst, Q2C Systems Lead or similar role, with hands-on ownership of product and pricing launches
Experience launching new products or pricing models at a fast-growing company, owning the change across catalog, quoting, contracts and billing
Hands-on experience with Salesforce CPQ, Revenue Cloud or a similar CPQ tool, especially product and pricing data models, price books, bundles and approval rules
Working understanding of how a pricing decision flows into bookings, invoicing, tax and revenue recognition
Experience running a cross-functional process with many sign-offs (Product, Finance, Legal, Sales) and getting to launch on a fixed date
Hands-on Salesforce admin skills (Flow, validation rules, page layouts, approval processes) and comfort building meaningful parts of your own solution
Clear communication across Product, sellers, Deal Desk, Finance, Legal and engineers, adjusting the level of detail for each
Preferred qualifications
Experience in GTM, revenue or finance systems roles
Experience with usage-based or consumption pricing, and with billing platforms such as Stripe, Metronome or Zuora
Experience moving existing customers onto new pricing, including migrations, grandfathering and amendments at scale
Experience with tax setup for new products (tax codes, tax engines such as Anrok or Avalara)
Experience with integrations between Salesforce and billing, ERP or provisioning systems, and comfort reading API payloads and integration logs
Basic SQL and comfort using a data warehouse to check launch data
Salesforce Administrator certification. CPQ Specialist, Advanced Administrator or Business Analyst certification is a plus
Hands-on use of AI tools (Claude or similar) in how you design, build or document systems, and the ability to explain how you check their output
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$270,000
—
$315,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Mexico
The primary responsibility is to ensure that the company understands its obligations, submits accurate information on time, and remains continuously prepared for regulatory reviews.
This is a regulatory leadership role. Technical controls are implemented by the Global Information Security and Technology teams, and the Information Security Manager drives that work from the regulatory side: translating Mexican regulatory requirements into clear actions, coordinating delivery across those teams, validating evidence, and owning the final regulatory outcome.
The successful candidate combines senior regulatory judgment with disciplined execution. The role suits someone who works from verified facts, sees every issue through to closure, and plans ahead so that deliverables arrive ready on time.
Challenges That Await You:
Regulatory Compliance
Monitor Mexican Information Security, cybersecurity, technology risk, business continuity, and related regulatory requirements applicable to The Company.
Maintain a complete register of regulatory obligations, reporting deadlines, responsible owners, required evidence, dependencies, and current status.
Interpret regulatory requirements and translate them into clear, actionable tasks for Information Security, Technology, Internal IT, Operations, Fraud Prevention, Business Continuity, and other responsible teams.
Assess the impact of regulatory changes and coordinate required updates to controls, processes, policies, procedures, and reporting.
Escalate regulatory risks, missing evidence, and potential delays before obligations become overdue.
Regulatory Reporting
Own the preparation and coordination of Information Security reports, formal responses, indicators, evidence packages, and information requests submitted to Mexican regulators.
Coordinate reporting related to CNBV, Banco de México, SPEI, and other applicable local supervisory activities within the scope of Information Security.
Verify all submitted information against source systems and supporting evidence.
Ensure that reports accurately identify the work performed, responsible owners, control status, findings, incidents, and remediation progress.
Maintain a clear audit trail of data sources, reviews, approvals, submissions, and regulator correspondence.
Act as the quality gate for everything submitted to management, auditors, and regulators, so it is complete, consistent, and backed by evidence.
Regulatory Engagement and Examinations
Act as the primary Information Security contact in Mexico for regulatory examinations, formal information requests, interviews, and follow-up activities.
Coordinate responses with the Global CISO, Legal, Compliance, Risk, Internal Audit, Technology, and other relevant stakeholders.
Prepare Company representatives for regulatory meetings and ensure that answers are consistent, accurate, and supported by evidence.
Track all commitments made to regulators until formally completed.
Keep the company exam-ready all year round, so each review or request starts from a solid, up-to-date position.
Audit and Assurance
Lead Information Security preparation for internal audits, regulatory reviews, SPEI assessments, PCI DSS activities, and other assurance exercises applicable to Mexico.
Maintain an evidence repository that is complete, current, and easy to validate.
Review evidence before submission and make sure every statement and control description is complete and supported.
Convert findings into remediation plans with clear owners, actions, deadlines, dependencies, and acceptance criteria.
Monitor remediation and escalate overdue or blocked actions.
Own the coordination of all Information Security audit and regulatory activities in Mexico from start to finish.
Information Security Governance
Represent Information Security before local management and control functions.
Provide clear reporting on regulatory exposure, control gaps, audit findings, incidents, remediation, and material risks.
Coordinate local implementation of the global Information Security Program.
Ensure that local regulatory requirements are reflected in The Company’s Information Security documentation.
Review local-language policies, procedures, standards, and regulatory responses to ensure that they preserve the original requirements and control meaning.
Support regulatory aspects of information security incidents, including assessment of reporting obligations, evidence collection, and coordination of formal notifications.
Team and Stakeholder Management
Manage the local Information Security regulatory function with clear responsibilities, measurable objectives, and regular performance reviews.
Build effective working relationships with Compliance, Legal, Internal Audit, Risk, Technology, Operations, Fraud Prevention, Business Continuity, and global Information Security teams.
Distribute work fairly and transparently, based on clear roles and real capacity.
Give timely, direct feedback and support each team member’s development, with documented follow-up.
Build business cases for resources based on scope, workload, capability gaps, and expected outcomes.
How Success Will Be Measured
Regulatory reports are complete, accurate, approved, and supported by source-system evidence.
All regulatory obligations and findings have documented owners, actions, deadlines, status, and evidence.
Risks and blockers are escalated before they affect delivery.
The Company is ready for regulatory and audit reviews at any time.
Engineering and operational teams receive clear, actionable requirements they can execute directly.
Remediation moves forward on schedule under local leadership.
Local Information Security responsibilities are managed independently and transparently.
What Makes You a Great Fit
At least 5 years of experience in Information Security, governance, technology risk, regulatory compliance, or IT audit.
At least 3 years of experience within a regulated financial institution in Mexico.
Direct experience working with CNBV requirements and regulatory examinations.
Practical experience with Banco de México and SPEI-related security, audit, reporting, or compliance activities.
Proven ownership of regulatory submissions, formal responses, evidence collection, and remediation tracking.
Experience translating regulatory requirements into operational and technical controls.
Experience coordinating senior stakeholders across Information Security, cybersecurity, Technology, Legal, Compliance, Risk, Internal Audit, and Operations.
Experience managing employees or specialist regulatory and security teams.
Strong understanding of Information Security governance, risk management, incident response, access management, business continuity, third-party risk, logging, vulnerability management, and data protection.
Fluent Spanish and professional working proficiency in English.
Excellent written communication skills in both languages.
Preferred Qualifications
Experience with PCI DSS, ISO 27001, regulatory incident reporting, business continuity, and disaster recovery.
Professional certifications such as CISSP, CISM, CRISC, CISA, or ISO 27001 Lead Auditor.
Location: Hybrid - Bangalore
About the Job:
LaunchDarkly is seeking an Accounts Payable and Expense Specialist to support accurate, timely, and efficient processing and payment of vendor invoices and employee expenses. This role will help maintain strong financial controls by ensuring transactions are properly reviewed, coded, approved, recorded, and retained in accordance with company policies and applicable requirements.
The Accounts Payable and Expense Specialist will partner closely with employees, department budget owners, Procurement, Finance, and vendors to manage invoice and expense workflows from submission through payment or reimbursement. This role will also contribute to system implementations, process improvements, and AI-enabled automation initiatives that improve efficiency, visibility, and the employee and vendor experience.
Responsibilities:
Process and record vendor invoices accurately and timely, including validation of required documentation, vendor details, payment terms, and supporting approvals
Review invoices and employee expenses for appropriate general ledger, department, project, entity, and expense coding
Manage the routing of invoices through the approval process and follow up on outstanding approvals to support timely payment
Review employee expense reports for completeness, business purpose, policy compliance, receipts, and appropriate coding before reimbursement
Identify exceptions, duplicate submissions, missing documentation, and potential policy violations; resolve issues with employees, approvers, and vendors
Coordinate with Procurement and internal stakeholders to confirm purchase orders, contracts, receiving information, and other required support
Respond promptly and professionally to inquiries from vendors and employees regarding invoice status, payment timing, expense submissions, reimbursements, and policy requirements
Support payment runs and related accounts payable activities, including reconciliation of open items and investigation of aged or unusual balances
Maintain accurate records and documentation to support audit readiness, internal controls, and compliance with company policies
Participate in accounts payable and expense system implementations, testing, data validation, user acceptance testing, and change management activities
Identify opportunities to streamline workflows, strengthen controls, and improve process documentation through standardization and automation
Support the evaluation and deployment of AI automation for invoice capture, coding, exception handling, expense review, reporting, and other finance operations use cases
Prepare recurring reports and metrics related to invoice processing, approval aging, expense compliance, payment status, and process performance
Collaborate with cross-functional teams and contribute to other accounting operations and finance projects as needed
Qualifications:
Bachelor’s degree or higher in Accounting, Finance, Business, or a related field preferred
3+ years of experience in accounts payable, employee expense administration, accounting operations, or a similar finance role
Experience processing vendor invoices and employee expense reports in a multi-entity or fast-paced environment
Working knowledge of accounts payable controls, invoice approval workflows, expense policies, and basic accounting principles
Experience with an ERP system and expense management or accounts payable automation tools; NetSuite and PTP tools (such as Zip or Ramp) experience is a plus
Strong attention to detail and a high degree of accuracy in transaction processing and review
Demonstrated ability to manage competing priorities, meet deadlines, and follow through on open items
Strong analytical and problem-solving skills, including the ability to research discrepancies and resolve exceptions
Excellent written and verbal communication skills, with a customer-service mindset when working with vendors and employees
Proficiency with Excel or Google Sheets; experience preparing reconciliations and operational reports is a plus
Comfortable working with evolving systems and processes, including participation in implementation, testing, and continuous improvement initiatives
Interest in applying automation and AI thoughtfully to improve finance processes while maintaining appropriate review and control standards
Ability to handle confidential financial and employee information with discretion
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: London Office
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Serve as the trusted front-line contact for large enterprise customers, guiding them on AI prompting best practices, resolving bugs, and turning feedback into a better product experience, whilst adhering to strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Analyse recurring issues and identify process and documentation improvements to reduce time-to-resolution
- Build and update internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 4+ years in technical support, developer support, or systems engineering.
- Experience managing and delivering against operational SLAs for enterprise accounts
- Strong hands-on debugging experience with JavaScript, Python, or similar languages, including the ability to read and reason through an unfamiliar codebase.
- Working knowledge of APIs, databases, and Git-based CI/CD workflows.
- Excellent written and verbal communication skills, able to convey technical concepts clearly to both technical and non-technical stakeholders.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.).
- Exposure to cloud infrastructure (AWS, GCP, or similar).
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The Senior Technical Customer Experience (CX) Specialist is a highly experienced individual contributor role designed for support operators who thrive in complexity and ambiguity. This role serves as the team’s primary escalation point for the most complex, technical, or nuanced customer issues, while remaining deeply hands-on in the support queue.
As a Senior Technical CX Specialist, you will handle high volumes of sophisticated support cases, lead customer calls, manage bugs end-to-end, and act as a trusted partner to Product and Engineering. You’ll play a critical role in raising the technical bar of the team by mentoring peers, surfacing patterns from escalations, and helping translate hard-earned learnings into scalable improvements.
This role is ideal for someone who loves solving hard problems, operates calmly under pressure, and wants to maximize impact without moving into formal people management.
WHAT YOU'LL DO
ADVANCED SUPPORT & ESCALATION OWNERSHIP
- Own a full, high-volume support queue while consistently handling the most complex, high-impact, or ambiguous customer issues.
- Serve as the senior escalation point for technical investigations, edge cases, and customer-impacting incidents.
- Lead live customer calls to troubleshoot issues in real time, set expectations, and drive resolution in high-stakes scenarios.
- Apply expert-level troubleshooting across product workflows, integrations, APIs, and system behavior.
- Exercise strong judgment in deciding when to resolve independently vs. when to escalate or involve cross-functional partners.
BUG MANAGEMENT & CROSS-FUNCTIONAL PARTNERSHIP
- Partner closely with Engineering and Product on bug investigations, reproductions, prioritization, and resolution.
- Write clear, actionable bug reports with strong reproduction steps and customer impact context.
- Track issues through resolution and communicate updates clearly to customers and internal stakeholders.
- Act as a bridge between technical teams and customers with varying levels of technical aptitude.
TEAM ENABLEMENT & SKILL DEVELOPMENT
- Actively upskill peers by sharing troubleshooting frameworks, product insights, and best practices.
- Serve as a go-to resource for Specialists navigating difficult or ambiguous cases.
- Contribute to internal documentation, playbooks, and troubleshooting guides to scale knowledge across the team.
- Model excellent customer communication, prioritization, and decision-making under pressure.
PATTERN RECOGNITION & CONTINUOUS IMPROVEMENT
- Identify themes, patterns, and systemic issues emerging from escalations and complex tickets.
- Surface actionable insights to CX leadership to inform product, tooling, or process improvements.
- Contribute to initiatives that improve support quality, reduce repeat issues, and increase operational efficiency.
WHAT YOU HAVE
- 4–6+ years of experience supporting complex, AI-powered or machine learning–driven products in a technical customer support environment.
- Proven experience acting as a senior escalation point for complex, technical, or high-risk customer issues.
- Strong technical troubleshooting skills, including comfort working with APIs, integrations, and technical system behavior.
- Experience managing bugs and collaborating closely with Product and Engineering teams.
- Ability to handle high ticket volume while maintaining exceptional quality, responsiveness, and customer empathy.
- Confidence leading customer calls and communicating clearly with both highly technical and non-technical users.
- Strong written communication skills, particularly when documenting investigations or summarizing complex issues.
- Track record of mentoring peers and contributing to team-wide skill development without formal people management responsibility.
- Comfort operating in fast-moving environments with evolving processes and incomplete information.
- Availability to participate in an on-call rotation outside scheduled working hours, including nights, weekends, and holidays, in accordance with the company’s on-call policy.
COMPENSATION
$112,000 - $168,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-CG1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Valencia
Workplace: OnSite
Role highlights:
Title: Software AIT Engineer
Department: Global Manufacturing Organisation
Reports to: Head of MAITE Spain
Location: Valencia, Spain
Type of Contract: Permanent
Working model: On-site
Employment is subject to applicable security screening (incl. SUPO, where required)
Why this role matters:
As a Software AIT Engineer, you play a vital role in bridging software development and hardware integration at ICEYE. You will lead satellite-level verification and validation campaigns, integrate flight software with satellite subsystems, and develop automated test frameworks to ensure functional readiness. You will act as the primary technical contact for software-related integration issues and drive continuous improvement across AIT methods, test efficiency, and build reliability -- ensuring every spacecraft meets ICEYE's standards for mission success.
Who We Are
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
Your day-to-day responsibilities
- Execute satellite-level verification and validation (V&V) campaigns, focusing on functional software operations and system health
- Lead the integration of flight software with satellite subsystems (avionics, power, RF, thermal), ensuring seamless interoperability
- Develop and maintain automated test scripts and frameworks to enhance efficiency, repeatability, and coverage across functional and environmental test campaigns
- Act as primary technical contact for software-related integration issues, performing root cause analysis and coordinating with software engineering to resolve anomalies
- Support production readiness and design reviews (PRR, CDR) by providing feedback on software testability, hardware-in-the-loop requirements, and system configuration
- Contribute to and improve AIT documentation including software test procedures, integration plans, and configuration records
- Interface with Global AIT, Software Engineering, and Mission Operations teams to ensure alignment on product standards and lessons learned
- Drive continuous improvement initiatives in integration methods, test efficiency, and build reliability
What we’re looking for
Must haves:
- 5+ years of hands-on experience in integration, testing, or production of complex systems -- preferably in aerospace or high-reliability hardware industries
- Strong proficiency in Python scripting and automation for test development and data analysis
- Proven experience in multidisciplinary engineering environments with a focus on system-level validation
- Deep technical understanding of satellite architectures including command and data handling (C&DH), avionics, or communication subsystems
- Familiarity with hardware-in-the-loop (HIL) testing, environmental testing (EMC, vibration, thermal), and configuration management
- Systems engineering mindset -- able to anticipate integration risks and connect software logic, hardware interfaces, and mission operations
- Proficient English (written and spoken) for cross-functional collaboration
Nice to haves:
- Experience with Atlassian Cloud tools (Jira, Confluence)
- Track record of enabling design-for-testability (DFT) and design-for-manufacturing (DFM)
- Lean and Six Sigma experience
- Experience writing or improving Python test scripts beyond routine execution
Application Process
- Talent Acquisition Interview
- Hiring Manager General Interview
- Technical Interview, including a Technical Challenge
- Final Interview
Working at ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
How We Work (Our Values)
- Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
Benefits
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
Our Commitment to Diversity, Equity, and Inclusion
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Sao Paolo
Workplace: hybrid
About Unlimit
Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.
Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.
Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.
About the job
Great opportunity for an experienced Senior / Team Lead from the payments industry to join an international, fast-growing fintech company to become a key person in the region, responsible for handling merchant and customer relations operations in Brazil acting as part of the global Account Management team.
What You’ll Do
• Handling effectively the incoming leads, demonstrating technical selling skills and product knowledge, delivering effective presentations to potential and existing merchants
• Relationship Management: establishing productive, professional relationships with merchants and leveraging those relationships to drive the best possible merchant experience
• Commercial/Portfolio Growth: By focusing on meeting merchant needs, achieve strategic and financial targets for assigned merchant accounts
• Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to relevant functions
• Coordinating the upscaling of the operations related to the Customer Success Department for the Brazil office, liaising with departments/teams involved in the delivery of our services.
Who You Are
Driven – we need real self-starters; team members who thrive when the solution is unclear or the hill that needs to be climbed is vertical
Passionate – love what you do every day and have the ferocity to get things right – even if the decision is the tough one
Commercial Acumen – bring common sense to what sometimes appear complex dilemmas and focus on driving mutual growth for both Unlimit and your merchants
Simplicity – is key in what we do – guiding your merchants through decisions in a simple way
Data – be good with data analysis but more importantly know how to tell the data story
Planning – prioritize and plan what you need to do so to meet moving challenging deadlines
Requirements
• Minimum 3 years of experience in key account management, customer support, sales, or business development in the payments/card acquiring industry. Senior or team lead experience would be considered of great advantage.
• University degree or equivalent in Economics, Business Administration, or relevant field of study
• Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management
• Ability to work independently, find solutions to complex challenges, possess strong organizational, ability to multitask and time management skills
• Proficient English is a must, Spanish is a plus
We offer
• Attractive remuneration package (base salary + commission)
• Full-time employment, vacation, sick, and paid holidays
• Modern workplace with all necessary equipment
• A team of top international professionals to learn from
• Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a GTM Strategy & Operations Business Partner supporting the
AMER Enterprise
Tech
organization, you will work closely with sales leadership to be a deep expert in a critical segment of our fastest-growing business. This role supports the AMER Enterprise Tech team, one of Anthropic's largest and most strategically significant commercial organizations, and will partner directly with executives to drive strategic analysis, operational efficiency, and growth initiatives while supporting critical global strategic initiatives.
This includes business performance analysis, facilitating operating cadences and powering business reviews, improving operational efficiency, driving strategic initiatives, and supporting the rapid evolution of our sales motions and organization.
We're building for a future where AI dramatically amplifies what strategy teams can accomplish. We're hiring people with the technical depth, business judgment, and executive potential to operate at that frontier — leveraging AI to eliminate routine work and redirect energy toward the strategic and creative challenges that move the business. This role will evolve rapidly, and we need someone with the ceiling and ambition to evolve with it.
Key responsibilities
Strategic Analysis, Operations & Planning
Partner with Sales leaders to analyze and refine segment-specific strategy including territory planning, resource allocation, performance to plan, and growth initiatives
Maintain excellence through business reviews and operating cadences to help achieve company revenue targets and strategic objectives
Be audible-ready about GTM efforts and a deep expert in your segment's book of business and trends with the ability to cut right to what matters for varying audiences from IC to executive
Data-Driven Decision Support
Analyze sales performance metrics and develop insights to optimize segment performance and improve efficiency using SQL, R, or Python to query, model, and visualize data at scale
Leverage Claude to its full capability
Partner to create, evolve and maintain reporting mechanisms, using data to go from "what" to "why"
Synthesize tangible, strategic recommendations based on go-to-market motions, deal outcomes, partner and customer feedback, and product opportunities
Build and maintain dashboards, models, and ad hoc analyses in spreadsheets and BI tools with mastery-level proficiency
Go-to-Market Execution
Develop and maintain use case frameworks to capture and standardize how customers derive value
Support multiple teams and executives in leveraging insights for new deals, expansions, and retention strategies
Partner with GTM teams to evolve and refine sales motions and best practices across segments and regions
Executive Stakeholder Management
Serve as a trusted strategic advisor to senior and executive stakeholders across the GTM organization, delivering insights and recommendations with clarity, conviction, and composure
Navigate high-stakes conversations with intense, demanding executives — maintaining poise under pressure while delivering candid, well-supported perspectives
Build deep credibility through consistent follow-through, proactive communication, and the ability to challenge assumptions respectfully when the data warrants it
Translate complex analyses into executive-ready narratives that drive decisions, managing up effectively across multiple senior leaders with competing priorities
Cross-Functional Collaboration
Work closely with Revenue Operations, Sales Enablement, Strategic Finance, and Product teams to drive initiatives and elevate excellence in course of business
Support coordination between AMER Enterprise sales segments and partnership teams
Help prepare materials for executive reviews and planning sessions
Minimum qualifications
Deep alignment to Anthropic’s mission
Experience in sales strategy, revenue operations, management consulting
Proficiency in SQL or R — you can independently write queries, build models, and extract insights from large datasets without relying on others
Mastery of spreadsheet tools and data (Google Sheets / Excel) — pivot tables, complex formulas, data modeling, and scenario analysis are second nature to you
Strong analytical skills with the ability to translate data into actionable insights and compelling executive narratives
Deep experience with GTM systems like Salesforce and business intelligence tools (Looker, Tableau, etc.)
Proven executive stakeholder management skills — you have a track record of presenting to and influencing C-suite and VP-level leaders in high-intensity environments.
An ability to pull signal through noise and an internal drive to create clarity. You strive for simplicity as the most elegant solution to complex situations.
A demonstrated ability to build trust with and influence a variety of stakeholders, including colleagues and other members of the GTM Strategy and Revenue Operations team
A healthy balance of idealism with pragmatism and the highest internal bar for excellence. You have been accountable for the results of your recommendations.
Track record of driving forward high-growth sales organizations
Disciplined project management and exceptional communication and interpersonal abilities
A desire and readiness to do the best work of your career
Bachelor's degree required; MBA or advanced degree preferred
Preferred qualifications
10+ years of experience in sales strategy, revenue operations, management consulting
Experience in both large Enterprises in technology, finance or professional services, in addition to fast-paced startup building
Experience with AI/ML companies and consumption business models
Prior experience building frameworks for sales use cases or value propositions
Background in scaling sales organizations through 2-3x+ growth periods
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$270,000
—
$310,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a Global Capacity Manager at Baseten, you will lead the "engine room" of the company, architecting, securing, and optimizing the global GPU fleet that powers our customers' AI workloads. You’ll own the end-to-end journey of capacity management, from securing multi-million dollar GPU clusters to building the automation that ensures 99.9% uptime across multi-cloud environments.
This role is a great fit for entrepreneurial engineers who want to bridge the gap between high-finance asset management and deep infrastructure engineering. You will act as the fleet orchestrator for the world's most advanced chips, ensuring Baseten never experiences a capacity outage while maintaining elite unit economics.
To be clear, this is a high-stakes engineering role. You will be hands-on with Kubernetes
orchestration while also leading specialized pods focused on the next generation of hardware, like NVIDIA’s Blackwell (B200) architecture.
EXAMPLE INITIATIVES
- The B200 Frontier: Architecting the infrastructure readiness and deployment strategy
for Baseten's first Blackwell GPU clusters.
Global Workload Orchestration: Building "Multi-cloud Capacity Management" systems
to move customer workloads seamlessly across regions to optimize cost and latency.
- Precision GPU Triage: Developing automated Go-based operators to identify, cordon,
and repair unhealthy H100 nodes in under an hour.
- The Supply Chain of Intelligence: Partnering with leadership to secure and reserve
dedicated capacity for Baseten’s largest enterprise customers.
RESPONSIBILITIES
- Lead Specialized Pods: Act as the lead for specific GPU pods (e.g., H100 or B200),
managing the full lifecycle of acquisition, air traffic control, and maintenance for those
assets.
- Advanced Orchestration: Execute complex workload migrations and "sticky"
deployment drains, ensuring deployment scheduling rules meet strict regional and
compliance requirements.
- Build for Scalability: Design and implement the "next version" of Baseten’s capacity
management system to handle a 10x increase in GPU volume.
Financial Modeling: Leverage your understanding of unit economics to build ROI
models for GPU spend, ensuring Baseten scales profitably.
- Cross-Team Collaboration: Partner with SRE, Infra, and FDE teams to take discrete
operational tasks off their plate and verify "last mile" follow-through on infrastructure
changes.
- Incident Response: Lead capacity-crunch response by rapidly untainting and re-
coordinating workloads during high-pressure outages.
REQUIREMENTS
- Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics,
or a related field
- 5+ years of professional work experience in a high-growth environment, preferably at a
hyperscaler (GCP, AWS, Azure) or a specialized GPU provider
- Deep expertise in Kubernetes, including hands-on experience with taints, cordons, node
draining, and custom operators
- Demonstrated experience with Go or Python in a production-level environment
Strong financial literacy and the ability to model complex trade-offs between capacity
reliability and cost
- High tenacity and collaborative mindset
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
leadSan Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
San Francisco, CA | New York City, NY | Seattle, WA
Mexico
Hybrid - Bangalore
ГибридПротиворечивые условия: 💹 401(k) Program with a 4% match (US Only); 🚗 Commuter Benefits (In-Office & US Only); We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds