Вакансии

Задачи: — Вести социальные сети компании. — Создавать и публиковать контент: посты, сторис и другие форматы. — Готовить контент-план и следить за регулярностью публикаций. — Адаптировать контент под разные площадки и целевую аудиторию. — Работать с визуальным оформлением публикаций. — Следить за актуальными форматами и трендами в SMM. — Анализировать показатели социальных сетей и эффективность контента. — Взаимодействовать с подписчиками и обрабатывать комментарии/сообщения. — Предлагать идеи для развития и увеличения активности аудитории. Требования: — Опыт работы в SMM будет преимуществом, но не обязателен. — Грамотная письменная речь. — Понимание принципов работы социальных сетей. — Умение создавать интересный и понятный контент. — Базовое понимание визуального оформления. — Ответственность и внимательность. — Умение работать самостоятельно и соблюдать сроки. — Насмотренность и интерес к развитию в сфере SMM. Условия: — Полностью удаленный формат работы. — Гибкий график обсуждается индивидуально. — Фиксированная ставка. — Доход зависит от опыта и уровня специалиста.

Задачи: — искать новости и инфоповоды для Telegram-канала — генерировать посты — развивать канал и придумывать форматы — работать с кросс-коллегами (дизайн, категорийный менеджмент и др.) — модерировать комьюнити — придумывать и проводить вовлекающие механики Требования: — хорошо писать и чувствовать Telegram — уметь самостоятельно искать интересные темы, а не только работать по готовому списку — опыт с Telegram-медиа / новостным каналом — опыт с Twitter, копирайтингом или медиа будет плюсом — работа только с Telegram-каналом Условия: — полная удалёнка и формат полной занятости — два раза в год перфоманс-ревью — оплачиваемые отгулы за счёт компании (помимо отпуска) — оплата профильного обучения — корпоративный мерч, общие сборы команд и другие мероприятия При отклике необходимо предоставить резюме и примеры текстов/каналов.

Требуется Литературный редактор для редактирования англоязычных текстов.

Что предстоит делать: — снимать и монтировать говорящую голову — снимать живые обзоры и отзывы — придумывать идеи для Rees — помогать раскрывать личный бренд через контент — следить за трендами и предлагать свои идеи График гибкий — главное результат и качественный контент. Оплату обсудим индивидуально.

Задачи: — Развивать каналы коммуникации (Email, Web/Mobile Push, In-App Inbox, сторис, персональные баннеры) и отвечать за их вклад в общую валовую прибыль; — Проектировать и внедрять сквозные кросс-канальные сценарии жизненного цикла (Welcome-серии, брошенные корзины/просмотры, активация 1-й и 2-й покупки, реактивация оттока, RFM-сегменты); — Собирать и настраивать автоматизации в платформах автоматизации маркетинга (Customer.io и аналоги), формулировать четкие ТЗ для дизайнеров, копирайтеров и разработчиков; — Контролировать гигиену базы и доставляемость (Deliverability): прогрев доменов/IP, управление репутацией отправителя, прохождение спам-фильтров; — Выстраивать непрерывный цикл экспериментов: генерация гипотез, проведение честных A/B-тестов и оценка влияния на бизнес-показатели (LTV, Retention, Repeat Purchase Rate). Требования: — Практический опыт в CRM / Retention-маркетинге от 2–3 лет на базах от 1M+ контактов; — Опыт самостоятельной настройки сложных сценариев в enterprise-платформах (Customer.io, Braze, Iterable, Klaviyo, CleverTap или аналогичных) своими руками, без делегирования подрядчикам; — Глубокое понимание технической доставляемости email (DKIM, SPF, DMARC, постмастера, прогрев, спам-ловушки); — Опыт проектирования кросс-канальных цепочек с едиными стоп-правилами и каскадной логикой; — Умение запускать A/B-тесты, интерпретировать статистическую значимость и ориентироваться на финансовые метрики, а не только на Open Rate / Click Rate. Будет плюсом: — Опыт в гейминге, околоигровых продуктах (Roblox и др.) или B2C-маркетплейсах; — Работа с глобальным продуктом на мультиязычную аудиторию; — Практика внедрения динамического онсайт-контента (сторис, персональные баннеры, товарные рекомендации); — Понимание работы трекинга, API и вебхуков: способность самостоятельно составить ТЗ бэкенду на передачу нужных событий. Условия: — Полностью удаленный формат (full-time) с синхронизацией по московскому времени (MSK); — Долгосрочный B2B-контракт / оформление через ИП с привязкой выплат к валюте; — Прозрачная система мотивации: фиксированная часть + бонусы за выполнение KPI; — Работа с масштабным международным продуктом без микроменеджмента и лишней бюрократии; — Оплата рабочего софта, серверных мощностей и подписок (GBQ, Claude и др.); — Компенсация профильного обучения; — Оплачиваемый отпуск 24 рабочих дня в год; — Отсутствие бюрократии, прямое взаимодействие с основателями и стейкхолдерами.

Задачи: — Выпуск новостных материалов и лонгридов в установленные сроки. — Администрирование сайта: работа с CMS, размещение и настройка контента. — Вычитка, редактура и фактчекинг материалов перед публикацией (исправление стилистических, грамматических и логических ошибок). — Работа с офисным пакетом программ (MS Office / Яндекс. Документы) для согласования текстов и ведения отчетности. — Контроль верстки материалов на сайте, проверка корректности отображения текстов, фото и ссылок. — Оперативное реагирование на правки заказчика и внесение изменений в сжатые сроки. Требования: — Уверенное владение админками сайтов и опыт работы с CMS (обязательно знание «1С‑Битрикс»). — Отличное знание правил русского языка, норм стилистики и редактуры. — Навыки фактчекинга и работы с первоисточниками. — ОБЯЗАТЕЛЬНО: профильное образование в сфере журналистики и стаж от 6 месяцев (практики/стажировки). Условия: — Работа в крупнейшем информационном агентстве страны с участием в значимых медиапроектах. — График 5/2 с 10 до 19, гибрид. — Стабильная занятость и конкурентные условия труда.

Задачи: • Вести страницу по нашему шаблону • Создавать около 12 рилсов в месяц Требования: • Умение снимать эстетично и передавать структуру мероприятия Условия: • Частичное посещение • Рассматривают начинающих специалистов Для отклика нужно отправить свои примеры видео и желаемый размер оплаты на указанный телеграмм.

Задачи: — Вести аккаунты в Instagram и Telegram — Участвовать в разработке стратегии аккаунтов — Создавать контент-планы — Писать тексты, основываясь на голосовых эксперта — Находить вирусные идеи и адаптировать их под ниши эксперта — Монтировать видео — Создавать карусели — Продумывать вирусные стратегии контента — Участвовать в создании воронок — Выполнять ежемесячные KPI (прирост подписчиков, повышение охватов, увеличение количества заявок и продаж) — Генерировать идеи для коллабораций — Быстро реагировать на инфоповоды — Следить за тем, что происходит в интернете и превращать это в контент Требования: — Чувство стиля и эстетики — Понимание трендов и умение адаптировать их в разных нишах — Навык быстро монтировать и создавать видео, которые хочется пересматривать — Ориентация на продажи и выполнение ключевых финансовых показателей проекта Условия: — Тип работы: постоянная — Оплата: от 30 000 до 80 000 рублей в месяц

Location: New York, United States; San Jose, California, United States Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are looking for a US-based Channels & Community Lead to help build our presence across Western crypto communities. This role will focus on building long-term relationships with KOLs, traders, community leaders, builders, and ecosystem partners, while also serving as a visible and credible voice in the Western Web3 market. The ideal candidate understands crypto-native culture, moves fast, builds trust naturally, and can turn relationships into measurable business outcomes. What You’ll Be Doing Build and maintain relationships with Western KOLs, traders, community leaders, builders, and ecosystem partners. Develop a long-term network of high-quality channels across the US and broader Western crypto market. Identify active and influential traders, creators, and community nodes in each market cycle. Support GTM for DEX, X Layer, Wallet, and other Web3 products through channel activation and community distribution. Drive collaborations around new products, assets, campaigns, and ecosystem opportunities. Build and operate Western community initiatives, including trader groups, ambassador programs, and local community partnerships. Act as an external-facing voice for product updates, ecosystem developments, market opportunities, and community engagement. Work closely with Product, Growth, GTM, and Ecosystem teams to translate product capabilities into clear market narratives and distribution strategies. Collect market and user feedback while maintaining strong judgment on what is strategically relevant. Track channel performance and contribute to user growth, trading volume, revenue, and long-term ecosystem retention. What We Look For In You Based in New York or the Bay Area, and able to work closely with the local team. Deep understanding of Western crypto culture, CT, onchain trading, Meme, DEX, and community dynamics. Strong communication and relationship-building skills; comfortable engaging directly with KOLs, traders, founders, and community operators. Highly execution-oriented, proactive, and comfortable operating in a fast-moving environment. Strong commercial sense and ability to connect channel activities with measurable business outcomes. Good product sense and ability to distinguish meaningful user feedback from short-term or low-quality requests. Comfortable building relationships from zero and following through until they become repeatable partnerships. Strong written and spoken English with the ability to communicate naturally in crypto-native communities. High ownership, strong judgment, and a clean professional reputation. Nice to Haves Candidates with existing experience in Web3 BD, KOL relations, community growth, trading platforms, or crypto ecosystems. Candidates with established relationships across Western trader, KOL, or community networks. Candidates who have lived and worked in both Asian and Western environments are a plus. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The salary range for this position is $178,888 to $214,666 The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site. #LI-SK1 #LI-HYBRID Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Bright Data — платформа для сбора данных онлайн, которая даёт возможность компаниям автоматизировать процесс сбора информации по всем существующим ресурсам и с учётом множества параметров. Формат работы: гибрид (Израиль или Кипр) или удалённая работа (кроме России и Беларуси).

Bright Data — платформа для сбора данных онлайн, которая даёт возможность компаниям автоматизировать процесс сбора информации по всем существующим ресурсам и с учётом множества параметров. Формат работы: гибрид (Израиль или Кипр) или удалённая работа (кроме России и Беларуси).

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As Head of Regulated Industries – Customer Success at Anthropic, you'll lead the Success teams responsible for our most complex Financial Services (FSI) and Healthcare & Life Sciences (HCLS) customers. Think banks, insurers, asset and wealth managers and financial data providers; health systems, hospitals and payers; and pharmaceutical, biotech and life-sciences organizations. You'll directly coach and develop a team of Customer Success Managers who drive value across the full product portfolio (Claude Platform, Claude Code, Claude Cowork). These are organizations where deployment runs through compliance, procurement, security review, model risk and legal before it reaches an end user. You'll partner day to day with the Regulated Industries sales organization so that customers experience one Anthropic from first conversation to production. You'll turn what works at one regulated customer into a methodology that works at the next. That means success plans that anticipate the governance gates. Executive programs that reach the CIO, CISO, CRO and compliance leaders who decide whether Claude gets deployed. Expansion plays that survive long procurement cycles. You’ll inherit a partially formed team, spanning individual contributors and managers. You'll hire and run the initial team yourself. As the book expands you'll continue to add managers underneath you and manage through them. We're looking for someone who has already led a success business in regulated environments and wants to build the operating model that lets it scale. Responsibilities: Directly manage and develop a team of Customer Success Managers covering Financial Services and Healthcare & Life Sciences enterprise accounts — the Regulated Industries book — across all Anthropic products. Own the hiring plan for the team, including sourcing for regulated-industry experience, onboarding and ramp design; later, hire and develop team leads and shift to managing through them. Coach the team on success practice specific to regulated customers. That includes navigating compliance, procurement, security and model-risk reviews; building champions across business, technology and risk functions; change management under strict controls; and value realization across consumption and seat-based models. Drive team accountability to core CS metrics: expansion (consumption growth, adoption), customer health, retention (NRR) and customer satisfaction (CSAT). Join strategic customer engagements and escalations, with executive presence in front of CIOs, CISOs, chief risk and compliance officers, heads of business lines and board-level sponsors. Build and refine the regulated-industries success methodology. Success planning frameworks that map the governance path to consumption; QBR and executive-briefing templates; security and compliance readiness playbooks; reference architectures and expansion playbooks that transfer from one regulated customer to the next. Partner closely with the Regulated Industries sales organization to align on account strategy, set clear ownership between AEs and CSMs, and manage handoffs so long deployment cycles don't stall between teams. Collaborate with Product, Engineering, Security, Legal and Marketing to advocate for regulated customers' needs and translate field signal into product direction. Establish an AI-first, innovation-focused team culture; improve team processes and deepen hands-on product expertise. Conduct regular 1:1s, performance reviews and career development planning for direct reports. Own portfolio-level planning and forecasting, including renewal-risk mitigation and consumption development across the regulated book. Serve as the escalation point for at-risk customers and complex situations in the team's portfolio. Develop advocacy assets for regulated customers: case studies, references and reference architectures that can be shared within compliance constraints. Champion responsible AI deployment practices with customers and represent Anthropic's values in every customer interaction. You may be a good fit if you have: 10+ years in customer success, account management or customer-facing roles, with 5+ years of front-line management experience; 2+ years of experience managing managers. Direct experience driving a Success business with regulated customers — financial services, healthcare and life sciences, or comparable regulated sectors. That means working through compliance, procurement, security review, risk and legal gates and consensus-building across executives to get to consumption. A proven track record of managing and building customer success teams in SaaS, API or AI/ML companies. Experience managing enterprise portfolios, including accounts with multi-million dollar annual contract values and deployment cycles measured in quarters, not weeks. Demonstrated ability to drive outcomes in organizations with many decision-makers and no single owner, and to coach a team to do the same. A strong understanding of both consumption-based and seat-based business models, with a record of driving adoption, expansion and value realization across them. Experience developing repeatable frameworks, playbooks or enablement programs that other teams adopted independently of you. Technical fluency to understand AI/ML products and the deployment, data and security considerations regulated customers raise. Working knowledge of the regulatory and compliance frameworks these customers operate under e.g. HIPAA, FDA and healthcare data-security requirements Strong executive presence with both business and risk-side leaders. Represents Anthropic credibly in a CISO or model-risk conversation as well as a CFO one. Strong business acumen: articulating value, calculating ROI and driving customer business outcomes. The ability to balance strategic thinking with tactical execution, and to context-switch between coaching, customer engagement and operational planning. A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality Passion for responsible AI development and for helping customers transform their businesses with cutting-edge technology. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $350,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Dubai, United Arab Emirates We are looking for a friendly and professional Salon Receptionist who is fluent in Russian and English to join our vibrant team. The Salon Receptionist will be the first point of contact for clients, responsible for managing appointments, handling inquiries, and ensuring a welcoming atmosphere in the salon. Key Responsibilities Greet and welcome clients with a warm and professional demeanor. Manage appointment bookings via phone, WhatsApp, and in-person. Handle client inquiries, provide accurate information about services, and assist with membership or service packages. Maintain the reception area, ensuring it is clean, organized, and presentable at all times. Manage product inventory and assist in sales of salon products. Record daily sales and assist with administrative tasks as needed. Coordinate with stylists and other staff to optimize appointment scheduling. Requirements Fluency in Russian and English languages. Previous experience as a receptionist or in customer service, preferably in a salon or beauty environment. Excellent communication and interpersonal skills. Proficiency in using appointment scheduling software and CRM systems. Organised, detail-oriented, and able to multitask effectively. Professional appearance and attitude. Benefits Competitive salary Ongoing training and development. Modern and well-equipped work environment. Opportunities for career growth within the Salon.

Задачи: — генерировать темы для программ, которые резонируют с миллионной аудиторией — писать полноценные сценарии выпусков, включая музыкальные номера и их смысловую привязку к историям героев — искать героев и писать их историю — работать с архивами — взаимодействовать с гостями на площадке: готовить их к эфиру и поддерживать психологически

Location: Amsterdam, Netherlands; Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia Do you care about building a user base from scratch, testing unproven acquisition channels, and implementing wild ideas beyond paid search? Are you enthusiastic about shipping now, preferring to go live with rough ideas today over polishing presentations for next month? If so, this is the role for you. In this role, you’ll join the team building Qure , an AI copilot for web testing automation. This desktop app turns manual testing flows into production-ready automated scripts, saving hours of manual coding. We’re a seven-person team funded directly by JetBrains. About JetBrains Innovation Hub JetBrains builds software development tools used by more than 15 million people, over 300,000 companies, and 88 of the Fortune Global Top 100. Innovation Hub is its internal startup incubator, where small autonomous teams build new products, funded and employed by JetBrains. Qure runs inside the Innovation Hub with its own roadmap, go-to-market strategy, and customers. For you, that means a founding role without the runway risk. You build acquisition from zero, with the funding, benefits, and stability of an established company behind you. What you’ll do Qure is a fresh product, so the acquisition channel map is practically blank. Paid search, video, newsletters, marketplaces, paid communities, and content are all unproven for Qure. We need someone to determine how best to find its audience. With a high degree of freedom, a lean team, and no marketing bureaucracy, decisions you make on Monday go live by Wednesday. Day to day, you will: Run parallel channel experiments across paid search, video, communities, and organic traffic to discover what actually converts. Shut down underperforming channels early using your own data to ground the decision. Produce your own marketing assets, including ad copy, screen recordings, and landing pages. Work directly with the product team to ship acquisition-focused product requirements, such as custom onboarding flows or free tools. Build and maintain end-to-end funnel tracking, from a user’s initial click to aha moment to LTV. What you’ll bring Comfort operating without a playbook and deciding what to test when acquisition channels are entirely unproven. Honesty about performance, with the discipline to cut underperforming channels based on data before anyone asks you to. A bias for action that favors shipping functional campaigns quickly over prolonged polishing. What you’ll need Demonstrated success growing self-serve products with direct responsibility for user activation. Experience managing marketing budgets across channels and reallocating spending based on user acquisition economics. The capability to create your own creative assets – including copy, landing pages, and product demos – without relying on external agencies or designers. Daily experience using LLMs in your own work for research, creative drafting, and data analysis, with the judgment to know when they help or hinder work. Experience working inside a startup or a small, fast-moving product team. Experience doing marketing for developer tools, QA products, or AI tools is a plus. What success looks like In your first three months, success means establishing a fully measurable acquisition funnel from a user’s first click to the aha moment. You will have run parallel channel experiments, determined the true cost per active user or B2B lead, shut down non-viable channels, and identified one or two channels worthy of significant investment. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Flexible work location. Enjoy the freedom to work from home or from the office. Remote work. Spend up to 30 days per year working remotely from abroad. Extra time off. More days to relax, recharge, and do the things you love. Medical insurance allowance. Enjoy peace of mind for you and your family Learning and development opportunities. Access to conferences, courses, and language classes. Language classes. Pick up the local language or sharpen your English skills. Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. Mental health support. To help you feel your best, we provide easy access to professional mental health services. Sports benefit. Enjoy an on-site gym or sports club stipend. Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. If this sounds like the right challenge for you, submit your application and let's talk. #LI-DNI We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: Riyadh, Saudi Arabia Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints Requirements Bachelor’s degree in Computer Science, Engineering, or a related field . 4+ years of professional experience in Customer Experience (CX) . Strong understanding of customer journey mapping and customer experience methodologies . Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints. Ability to analyze the end-to-end customer journey , from initial product/service engagement through the customer lifecycle. Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance . Strong ability to collect, monitor, and analyze customer feedback and CX metrics . Experience translating customer insights into actionable recommendations and process improvements . Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes . Experience working with technology teams to improve digital customer journeys , including websites and self-service applications. Strong analytical, communication, stakeholder-management, and problem-solving skills. Ability to work effectively in a cross-functional and fast-paced environment .

Location: Tampa, United States; Clearwater, United States Workplace: onsite TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs. Retain customer renewal accounts and cross-sell into different product groups Demonstrate the value of our software vs other competitors Answer basic questions about setup and product functionality Promptly respond to email/ticket requests to retain customers Convert termination or cancellation requests into win-back opportunities Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM) Maintain a productivity level that is consistent and at least on average with the team Qualifications: We are seeking English or Portuguese fluency for this position College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment) Well-developed written and verbal communication skills Negotiation and conflict resolution - the ability to handle escalated customer interactions Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc. Proficient in Microsoft Suite products and CRM tools, (Freshdesk) Proven record of hitting and exceeding quotas What we offer: Work location is Onsite in Midtown Tampa, FL Competitive compensation and bonuses Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and business casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.